We’re on a mission to make financial services accessible and effortless for SMEs. As one of Singapore’s latest digital wholesale banks fully regulated by MAS, we’re committed to continuous innovation to bring about simpler, safer and more rewarding financial services.

We are seeking a talented UI/UX Designer to join our team and play a pivotal role in crafting exceptional user experiences across our digital platforms. As a UI/UX Designer, you will be responsible for designing and maintaining our UI design system, ensuring consistency in design language across all touchpoints. You will possess a keen eye for detail and a deep understanding of user-centered design principles to craft user flows and address key UI/UX issues effectively.

Responsibilities:

• Design and maintain the UI design system, ensuring consistency in design language throughout all touchpoints.
• Identify, audit and troubleshoot key UI and UX issues, offering creative solutions to enhance user experiences.
• Develop and deliver assets for owned channels, touchpoints and campaigns, including ideation, stock image search and enhancement, and creative/graphic adaptations.
• Balance business requirements with a customer-centric design approach, creating user flows, wireframes, prototypes, and mock-ups.
• Collaborate effectively with product managers, engineers, and cross-functional stakeholders to understand requirements and propose simple solutions, particularly for complex problems.
• Work closely with tech/developers to align visual designs with website and app functionalities.
• Demonstrate a meticulous attention to detail and a strong aesthetic sense in all design work.
• Communicate ideas, designs, and suggestions clearly and effectively. Proficient in industry-standard tools such as Sketch, Figma, and Photoshop.
• Experience in planning and conducting user research, usability testing and discovery workshops, as well as synthesizing information to actionable insights.
• Keeping track of advancements in visual design technologies and applications, as well as industry trends through competitive review and reports.
• Possess a basic understanding of technology systems and B2B financial services.

Requirements:

• Experience in creating hi-fi prototypes, animated graphics/creatives.
• Experience in technology systems, banking and financial services / products.
• Good to have UX toolsets (e.g Protopie, Useberry, Spline)
• Basic understanding of how front-end technologies work. (e.g HTML, CSS)
  

Reporting to AVP Finance, you will be joining a listed hospitality REIT to grow their assets globally.

Key Responsibilities

You will manage and monitor the group’s treasury position and compliance with loan covenants and regulations, assist with bank loan financing/re-financing exercises and monitor the overall cash flow position, including funds utilization and the prompt upstream of funds from dividends & interests.

You oversee the management and monitoring of the assigned group of companies and assets, including:

• Review of monthly management report, analysis of variances and monitoring of expenditures;
• Resolution of accounting, taxation, legal, regulatory and operational issues arising;
• Manage taxation issues and be alerted to tax exposures, and ensure prompt filing of statutory taxes; and
• Keep abreast of changes in accounting standards and the implementation thereof in the group accounts.

You provide support for acquisitions, divestments and due diligence activities, assist with due diligence review, structuring, accounting proforma and review transaction documents.

You will assist with the preparation and/or review of the quarterly and yearly SGX Announcement, financial reports and presentation materials for the Board & Audit Committee, quarterly, interim and year-end financial reporting and audits for the Group, including the annual audited financial statements and Annual Report.

You support the monitoring of compliance with the Group's policies and procedures and carry out such duties and job functions as may be assigned to you from time to time by the Company Officers acting on behalf of the Company.

Key Requirements

You possess a Degree in Accountancy, Certified Public Accountant or possess a professional qualification in Finance with a minimum 6 years of relevant experience, preferably with knowledge in corporate treasury function and real estate background. You are a team player with strong analytical, communication and organisational skills.

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purposes only.

Please apply with your CV in word document format. We regret to inform that only shortlisted candidates will be notified. For other positions related to real estate, please go to https://careers.tri-cap.com.sg/.

EA Licence: 24S2282

​EA Personnel: R21102223

About Syfe

Syfe is a digital investment platform with a mission to empower people to grow their wealth for a better future. Built on the pillars of advice, access and innovation, we cater to the full spectrum of an individual's wealth needs across diversified proprietary portfolios, cash management solutions and a state-of-the-art brokerage.

The Syfe team combines world-class financial expertise with best in-class technology talent. Excellence in execution is in our DNA and we offer equity ownership to all employees regardless of seniority and designation.

We are regulated by the financial authorities across Singapore, Hong Kong and Australia. In Singapore alone, where we are headquartered, over 100,000 investors trust Syfe to grow their wealth.

Since its founding, Syfe has raised US$79 million from world-class investors. The company has won multiple awards including Wealth Management Fintech of the Year by the Asian Banking and Finance Awards, as well as being recognized as one of the Top LinkedIn Startups in Singapore.

The Right Profile

We are seeking an Associate Product Manager to drive product innovation at Syfe. You will work with a global and diverse team of talented product managers, designers and engineers and support product and business teams to meet company objectives. If you are someone who loves solving complex problems, is curious and hungry for growth - we look forward to hearing from you!

Location: Singapore

Responsibilities

The Associate Product Manager will assist Product Managers in building solutions to better service existing clients, define and develop data analytics capabilities and value add to the product development process.

• Product Launches: Support product managers in day-to-day tasks, including coordinating with cross-functional teams, with a focus on automating workflows and tracking product development progress. Drive product specifications and development , from ideation to market release.
• Monitor Product Performance: Track key performance metrics (KPIs) and provide reports on product usage, customer feedback, and other relevant product metrics. Translate data into actionable insights and recommendations to extended teams.
• Collaborate Across Teams: Provide ancillary support and coordinate with relevant teams to ensure client feedback and issues are promptly resolved.

Qualifications

• 1 - 3 years of work experience in product management, product marketing, business intelligence, product operations, or growth-related roles.
• Strong interest in product management and a basic understanding of the product life cycle.
• Genuine interest in helping people build their wealth confidently.
• Ability to analyse data and trends to make informed recommendations.
• Strong attention to detail, logical and ability to organize complex situations.
• Meticulous and process-oriented individual with a good sense of effectiveness and efficiency.
• Strong command of English and excellent communicator.
• Excited to work in a fast-paced, autonomous environment.
• Ability to write SQL reports for analysis is appreciated.

You will thrive at Syfe if:

• You take initiative, act with drive and lead with an owner's mindset.
• You prefer open communication, remain humble and see feedback as a tool for personal and professional development.
• You flourish in a fast-paced and ever-changing landscape, where ambiguity is an opportunity to demonstrate your critical thinking and growth-oriented mindset.
• You come as you are. At Syfe, we believe in the power of diversity and are dedicated to creating a welcoming and innovative environment for all our employees. We embrace and encourage applications from candidates of all backgrounds and provide equal employment opportunities without discrimination based on any personal characteristic or status protected by law. If you require any accommodations to ensure a comfortable and positive interview experience, please don't hesitate to reach out.

Recruiting Process (estimated duration: 4 to 6 weeks)

If your application is shortlisted, please expect:

• Virtual introductory call with our Talent Acquisition Partner (15 min)
• Virtual interview with the Hiring Manager (45 min)
• Take-home technical assignment that mimics real-world problems relevant to your role (2-3 days)
• Onsite interview with the Hiring Manager and other team members (60 min)
• Virtual/Onsite interview with our Head of People & Culture (30 min)
• Background and Reference Checks

Due to the volume of applications, we regret that only shortlisted candidates will be notified.

Resourcing

• Consistently review staff headcount across teams in relation to overall EOM budget
• Partner HODs to support and facilitate resourcing needs
• Work with HQ Recruitment team to support Strategic Hiring

Talent Development

• Execute the talent management processes to identify, develop and retain talent to sustain a healthy succession pipeline for leadership and key positions
• Review and enhance the talent management framework to ensure progressive talent management policies and processes
• Engage management on career development and rotation plans for talent, and succession plans for key positions
• Ensure proper follow-through of key decisions undertaken at talent review meetings

Employee Engagement

• Organize annual engagement sessions with HODs and partner with HODs to address critical people related issues. Work with HODs to ensure follow-through and publish key actions.
• Demonstrate good understanding and appreciation of ground sentiments, and be able to synthesize data, and harness key insights in the process of translating Organisational Development (OD) objectives into employee engagement and communication strategies.
• Plan, design and execute engagement strategies to improve the employee experience and work culture and understanding needs of our people
• Develop initiatives that deliver a more positive employee experience
• Coordinates with vendors and/or managers to organize regular team building activities

Employee Recognition

• Lead employee recognition initiatives
• Any other task/initiatives as assigned

Requirements

• Preferably 2 years of experience in HR, in the area of Talent Management or Employee Engagement
• Strong analytical ability with excellent written and verbal communication skills
• Strong interpersonal skills with proven track record in stakeholder management
• Able to work effectively independently and in teams

Responsibilities

• Understand contract requirements and M&E specifications in order to monitor progress, quality of workmanship and comply with project requirements and construction schedule
• Liaise with design consultants on the design intent, review M&E design drawings and advise on any under provisions and over provisions
• Coordinate with in-house architectural, civil and structural team to minimize discrepancies
• Check and prepare material sample with shop drawing submission
• Manage M&E subcontractors work progress, shop drawings, materials, samples, method statements submissions, and approval
• Attend M&E coordination meeting, prepare M&E coordination drawings and liaise with Architectural Coordinators and Design Engineers for drawing issuance
• Ensure good M&E drawing management and the control of M&E documentation and filing on site
• Ensure timely production and submission of M&E shop drawings, materials submission and method statements
• Lead and mange M&E package delivery, construction and testing and commissioning activities
• Ensure all M&E site activities are well-planned, well-coordinated and on time
• Work with the planners on the project schedule
• Coordinate and assist site superintendent on installation and maintenance of site temporary utilities services
• Coordinate with all M&E stakeholders to ensure work is carried out in accordance with the approved shop drawings, materials and method statements
• Conduct pre-inspection with subcontractors prior to facilitation RE and RTO inspection
• Carryout testing and commissioning activities at work site for both mechanical & electrical aspects
• Update and follow up on variation order with client and consultant
• Understanding in details of both mechanical and electrical systems

Requirements

• Degree in Mechanical & Electrical Engineering recognised by PE Board / BCA, or relevant M&E accreditation recognised by PE Board/BCA
• At least 8 years’ experience in Building Engineering projects
• Candidate with more experience will be considered for a senior role
• Experience with prefabricated MEP system projects will have an added advantage
• Proficient in MS Office, AutoCad, and BIM
• Organised, meticulous with positive work attitude
• Able to work independently and a team player
• Good analytical, supervision and communication skills
• Completed QM project and a registered Core-trade Foremen/Supervisor would be an added advantage

Information provided in response to this job advertisement will be treated in strict confidence and be used for recruitment purposes only.

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Customer Relations (Front Desk) representative. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Customer Relations (Front Desk) role is crucial in maintaining a positive and professional image for our tuition centre.

Job Responsibilities:

• Greet students, parents, and visitors as they enter and provide a welcoming atmosphere
• Respond to inquiries from students and parents regarding course offerings, schedules, fees, and other relevant information
• Assist with enrolment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation
• Schedule appointments for students and parents to meet with teachers or staffs as needed
• Handle phone calls and emails promptly and professionally, addressing questions and concerns effectively
• Collect tuition fees and ensure accurate recording of payments
• Manage, maintain and update student records, administrative documents and centre-related supplies
• Record all math questions in the system
• Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents
• Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary
• Perform general office tasks, such as photocopying, filing and organising office supplies
• Inspect tuition centre and office regularly and report any non-compliance and support essential maintenance of facilities and equipment, coordinate with vendors for repair and maintenance of tuition centre as and when required
• Administrative duties and other ad-hoc duties as assigned

Job Requirements:

• Min. GCE O’ Levels
• No experience required, training will be provided
• Good interpersonal, oral and written communication skills
• Fast-paced working environment, able to multi-task and meticulous
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends

Duration: 1 year

Location: One north

Working Hours: Monday - Thurs 830am to 6pm; Friday 830am to 530pm

Responsibilities:

• Secretariat duties for the funding initiative, including running of grant calls, convening of evaluation panels and engagement of government stakeholders
• Executing policies and processes pertaining to the administration of the funding initiative
• Communication of the funding initiatives' policies and processes to public sector research performers
• Liaising with grantees on pre and post award matters
• Regularly reviewing progress of awarded grants to ensure that KPIs, milestones and budget utilisation is on track
• Building excellence in grants management through the development, refinement and implementation of best practices, within company and through working with other funding agencies
• Other ad-hoc duties that may be assigned

Requirements:

• Good tertiary degree
• Minimum 2 years' experience in public sector policy/planning/governance roles
• Experience and/or keen interest in work related to governance and policy, especially in the research & development sector
• Strong problem solving, analytical and systems thinking abilities
• Resourceful and independent
• Able to work collaboratively with internal and external stakeholders

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

Category Management (Sourcing)

· Regional focal point for global category strategies and lead new sourcing projects in new business field – Electric Vehicles (EVs) for New Energies business, Retail network, Packaging and Digital Marketing Solutions.

· Leverage on spend to manage complex sourcing projects across multiple affiliates within the region and multi entities within Singapore (One Total initiatives).

· Effectively tap on the Group’s global supplier database to maximize value from Supplier base and implement Category Strategies for the region.

· Sourcing execution from Source-to-Contract (S2C) including but not limited to internal requirement analysis, supply market analysis, sourcing strategy development, tendering process, negotiation (commercial and contractual) and contract award.

· Manage effective supplier relationship and business review practices to deliver sustainable cost & value, create competitive advantage, manage business and compliance risks to facilitate smooth business operation.

· Partner with internal customers to understand their needs and to deliver optimum solution.

· Analyze and identify the various G&S procurement (spend) requirements for opportunities to conduct spend leveraging and consolidation in order to actively drive cost reduction in the region.

· Analyze the current and future trends and opportunities in the supply market for sourcing strategies.

· Support all other tasks/projects assigned when required.

Affiliate Assistance (Mission Assistance)

· Mission assistance to affiliates to improve their procurement process and knowledge.

· Formalize and update for company’s procurement policy to align with Group’s directives.

· Conduct training sessions to regional affiliates on sourcing and procurement tools rolled out by TotalEnergies Global Procurement (TGP).

· Manage the regional process improvement of SAP system, to reduce fraudulent transactions.

· Execute procurement awareness across all users including procurement (vendor on-boarding, procurement process) and compliance policies.

· Support and advise Procure-to-Pay (P2P) process for all TotalEnergies entities in Singapore and in the APME region.

· Assist and advise on all procurement issues.

· Coordinate regional procurement events (e.g. workshop, seminar, training).

Reporting / KPIs

· Gatekeep and safeguard TotalEnergies’ reputation and security requirements so that the suppliers is in line with Group’s climate sustainability goals and adherence to ethics and compliance, human rights and Supplier Code of Conduct.

· Create and analyze spend reports (KPI, performance) for APME as well as ad-hoc reports as per needs arise.

Supplier Pre-Qualification & procedure

· Manage vendors on-boarding & purchase orders for vendors.

· Execute troubleshooting on vendor master data online system, various systems and SAP for prescribers.

· Provide guidance to stakeholders to ensure compliance with procurement system and relevant guidelines/regulations

· Act as advisory to the internal stakeholders on Vendor Masterdata and Anti-Corruption requirements ensuring that all relevant information is accurate, up-to-date and compliant.

Experience & Qualifications Required:

· 4-7 years in procurement and contract management.

· A University Degree in Business Administration, Economics or equivalent academic or professional training

· Proficient in using Power BI, Excel and PowerPoint.

· Strong analytical ability with attention to detail within a big picture perspective; Project Management Skills,

· Good levels of skills in negotiation (internal and external), ability to work within an international “network”

· Result-oriented, decisive and action-oriented

· Independent, motivated and good communication skills

Responsibilities:

• Lead and ensure day-to-day smooth warehouse/ logistics operations.
• Plan and coordinate resources for daily inbound and outbound operations.
• Oversee both warehouse and shipping operations to ensure efficient and timely distribution.
• Maintain high level of customer service standard at all times.
• Ensure safe work environment for all operational staffs.
• Manage inventory and storage efficiencies.
• Promote continuous improvement or process improvement to optimize warehouse processes and operational workflows.
• Control costs, manage budgets, and negotiate vendor rates.
• Monitor and analyze key performance indicators (KPIs), providing daily, weekly, and monthly reports.
• Ad hoc duties as assigned.

Requirements:

• Degree or diploma in Supply Chain Management, Business, Logistics or related field.
• At least 5 - 8 years of experience in logistics and warehouse operations, with strong supervisory experience.
• Prior experience working in a fast paced environment and handling large SKUs will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• Identify new business opportunities.
• Build and maintain good relationship with clients.
• Provide technical and sales support customer or partners.
• Involve in exhibition and seminars.
• Achieve monthly sales targets.
• Involve in strategic planning, market intelligence and business management plans.
• Ad hoc duties as assigned.

Requirements

• Diploma in Business Administration, Sales & Marketing or equivalent
• At least 2 - 3 years of sales experience, preferably from audio visual industry

Interested candidates who wish to apply for the advertised position, please send in your resumes to [email protected] to apply.

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.

Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.

As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.

Responsibilities

• Responsible for providing timely and professional services to customers through hotline, email, online chat, WhatsApp and other channels
• Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
• Responsible for all customer operations problems and follow up on solutions
• Manage the customer service support center to ensure the accuracy and relevance of customer service information

Requirements

• Excellent verbal and written communication skills
• Ability to handle and resolve customer issues effectively and efficiently.
• Ability to handle multiple tasks and prioritize effectively.
• Accuracy in recording information and handling customer requests.

Location: Airport Cargo Road

Salary: $3000 - $4500

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

• Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure prompt follow-up for survey cases under pending status.
• Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
• Ensuring all potential/actual complains are acted upon within stipulate timeline.

Requirements:

• Singaporean
• At least Diploma or above
• At least 2 years of relevant customer service and emailing experience

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

The Role

The Customer Relations Executive performs customer service duties according to hospital’s standards and supervises and coaches the customer service team.

Key accountabilities

To cover duties at both Front Office counters at Mount Elizabeth Hospital main lobby and Medical Centre. Duties include:

• Provide directions and assistance to all internal and external customers by handling their requests and enquiries
• Assist with patient’s admission from Business Office to Ward and discharge from ward
• Handle specialist referral
• To conduct ward visitation for inpatients and ensure patient’s confidentiality at all times
• To go the extra mile and delight patient whenever possible
• To meet and greet VIP and provide necessary assistance
• To handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
• To ensure all feedbacks and enquiries are attended to within 3 hours
• To ensure internal KPIs are met
• Coordinate and conduct Maternity Tours and Hospital Tours
• To conduct internal audits so as to ensure quality of service rendered
• To check Daily VVIP Listing prepared by customer relations officers for errors before list gets send out
• To arrange fruit baskets/ hampers for patients on VIP list and any ad-hoc requests by HODs of other departments
• To prepare weekly and monthly reports and invoices
• To prepare gifts and presentation for hospital’s festivity celebrations
• To plan monthly rosters and ensure sufficient daily manpower
• Participate in projects and assist in events
• To coach and guide officers, bellmen and valets when required
• To arrange and roster officers for relevant training and courses

For Customer Relations Executive (Vietnamese), in addition to the above stated, these services include but do not limit to the following:

• Assisting patient’s pre-admission procedures such as accommodation arrangements in Singapore and pre-registration
• Manage all requests of the patient during his/her hospital stay,
• Assisting with the discharge of the patient
• Perform any other duties or responsibilities as assigned by Front Office Manager

Qualifications & Experience

Diploma/ Degree in any discipline

The Role
The APAC Customer Success Lead will lead and own the end to end customer experience for all clients in the region. With an existing team of CSMs, Implementation Consultants & Support Analysts, who report to their UK department heads, we are looking for someone who is able to own the customer strategy & execution within the APAC market and partner with other regional peers. The main focuses of the role include being a coach & strategic planner for the existing hard-working APAC team, along with establishing relationships with key stakeholders from within our customer base. Whilst being a global company, ComplyAdvantage is keen to ensure we commit to developing a specific and tailored approach to the unique market requirements within the region and this role will be key in the execution of this strategy.

Role Objectives
● Optimise and execute high touch customer strategy and vision for the APAC market
● Monitor APAC customer health, understand key customer challenges and develop strategies with the business to help solve
● Responsible for all areas in relation to improving the Net Retention Rate for the region
● Provide operational insight to the key KPIs around NRR, GRR, Health Scores & Churn to the global Head of Customer
● Partner with internal leadership stakeholders both in and out of the region to optimise the APAC customer experience
● Coach & mentor the existing Customer Success Managers, Implementation Consultants & Technical Support Analysts
● Build and nurture relationships with executives from key customers
● Coordinate internal Account Planning & Health sessions between Customer Success, Sales & Other key stakeholders
● Act as Voice of the Customer to provide visibility into wins, challenges and/or escalations
● Influence growth by developing and executing strategies focused on creating customer value in partnership with other teams (Sales, Product, Support)
● Limit churn by leading a team to deliver outstanding experiences that drive best in class customer retention, expansion, adoption and renewal with new and existing customers
● Optimise the customer experience and lifetime value through higher product adoption, customer satisfaction, and overall health scores by leveraging reporting to drive data-driven insights on customer behavior

Requirements

● 10+ years of Customer Success experience

● 3+ years in a management role, leading a Customer Success organisation

● Excellent internal & external communication skills

● Strong track record of identifying customer needs and successfully implementing long-term solutions

● Strong track record of execution and understanding of KPIs such as Net Retention Rate, Customer Health & NPS metrics

● Ability to build trust and rapport with both Customer Success & Sales teams

● Proactive interest in deepening customer relationships

● Comfortable and willing to be a hands-on contributor, on-site with customers

● Experience with enterprise SaaS vendors in Fintech preferred

Benefits

● Unlimited Time Off Policy

● Flexible Working opportunities

● Paid Sick Leave

● Hybrid Working opportunities

● Stock options

● Employee Assistance Programme

● Pension contributions

● Parental Leave (Maternity, Paternity and Adoption too)

Key Responsibilities:

1. Deliver outstanding customer service to ensure satisfaction and maintain loyalty.
2. Build and maintain a high level of trust and confidence with customers.
3. Serve as the main point of contact for customers, providing timely updates on shipment or delivery statuses.
4. Understand and support individual customer processes and Key Performance Indicators (KPIs).
5. Track and achieve customers’ monthly KPIs, ensuring they meet agreed targets.
6. Adhere to internal Standard Operating Procedures (SOP) and quality assurance policies.
7. Comply with requirements under ISO 9001, ISO 45001, and ISO 22301 standards within the Integrated Management System (IMS).
8. Contribute to achieving IMS policy goals and objectives.
9. Collaborate with supervisors to suggest and implement process improvements.
10. Take on additional responsibilities or tasks as assigned by management.

Requirements:

• A diploma or degree in logistics, supply chain management, or a related field.
• At least 1–2 years of experience in customer service or logistics operations.
• Strong interpersonal and communication skills with the ability to build positive relationships.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and logistics management systems.
• Familiarity with ISO standards (9001, 45001, 22301) is an advantage.
• Excellent organizational skills with attention to detail and problem-solving abilities.
• Ability to work both independently and as part of a team in a fast-paced environment.

Only shortlisted applicants will be notified.

EA License No: 22C1301 | EA Reg No: R22105262 (Hoo Swee Yong)

CPO is startup dedicated to providing exceptional customer service and satisfaction.

We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive.

As a Customer Service Executive, you will be the ambassador of our company, responsible for delivering excellent service and support to our valued customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. The ideal candidate will be enthusiastic, empathetic, and dedicated to delivering an outstanding customer experience.

Key Responsibilities:

1. Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback in a professional and timely manner.
2. Provide appropriate solutions to customers' concerns and issues,or escalate complex issues to the relevant department.
3. Process orders, returns, and exchanges accurately and efficiently, ensuring a seamless and positive customer experience.
4. Maintain detailed records of customer interactions and transactions in the CRM system, including updating customer information and order statuses.
5. Collaborate with other departments, such as sales, marketing, and operations, to resolve customer issues and improve overall service delivery.
6. Monitor customer satisfaction metrics and feedback to identify trends and areas for improvement, and proactively implement solutions to enhance the customer experience.
7. Stay up-to-date on product/service offerings, promotions, and company policies to provide accurate and relevant information to customers.
8. Assist in the development and implementation of customer service policies, procedures, and training programs to ensure consistency and quality in service delivery.
9. Represent the company in a positive and professional manner at all times, embodying our values of integrity, respect, and excellence in customer service.

Qualifications:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
• Ability to multitask and prioritize tasks effectively in a dynamic and challenging environment.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
• Positive attitude, resilience, and a passion for delivering exceptional customer service.

logistics solutions

Jurong East

Working hours: Mon-Fri 9am – 6pm / Sat 9am – 1pm alternate off

Customer Service Executive

up to 3k

. liaise with clients and vendors to process n execute jobs

. documentation and invoicing

How to Apply:
Send your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence Number: 99C4599
Personnel EA License: R1331820

Outbound Customer Service Executive

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Job Purpose:

Outbound Customer Service will be responsible for overseeing all franchise order processing of outbound deliveries, managing exceptions related to outbound deliveries and providing all the necessary details and analysis related to outbound shipments to affiliates.

1. Outbound Management

• To Provide timely Outbound delivery to 3PL (third-party logistics) to facilitate Goods Issue.
• Communication for not available items during outbound delivery creation.
• Manage exceptions related to outbound delivery execution at 3PL, as per agreed procedure and approvals.
• Data validation and recording of all the Outbound raised by 3PL.
• Preparation and circulation of Outbound related dashboard as per agreed timelines.
• Backorder management: open requirement which cannot be serviced during delivery creation, will fall under backorder processing. Outbound analyst to manage Backorder processing as per defined procedure.
• Communication related to Backorder management and Outbound processing to relevant stakeholders.
• Prioritization and scheduling of Outbound deliveries for optimized order to border lead time
• for affiliates
• Stop-shipment coordination for Traceability and various analysis

2. Customer complaint resolution:

• Handling of Customer complaints: communication with affiliates and 3PL, complaints
• closure with help of 3PL.
• Record of Credit/debit notes, if any, for affiliate returns

3. Back up for Outbound Analyst

Authorities:

• PO (purchase order) processing process in Ariba

Qualification:

• Preferably Diploma in related field.
• Minimum 1 year experience in Customer service/ Data management.
• Supply chain related educational qualifications and work experience will be preferred.

Technical Skills:

• Excellent analytical ability
• Customer (internal and external) driven approach.
• Good skills in Microsoft Excel and Microsoft PowerPoint.
• Candidates with system Knowledge (SAP/ databases/ Business Intelligence tools) will be preferred
• Mastering complexity: Autonomy, Managing complexity/technical accountability.
• Scheduling and prioritization.
• Result Orientation

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

• Determine and define scope of work and deliverables
• Predict resources needed to complete project
• Obtain necessary permits, approvals, and other regulatory prerequisites
• Draft and submit budget based on scope of work and resource requirements
• Manage costs in order to meet budget
• Provide direction over contracts and subcontracts
• Manage construction schedule and activities
• Issue progress updates as needed regarding costs and timelines
• Ensure work is done in compliance with all relevant building and safety codes
• Select and manage subcontractor and supplier relationships

>> Job title: Stage Manager

>> Location: 1 JALAN BERSEH, NEW WORLD CENTRE, SINGAPORE 209037

>> Working hours: 6pm to 3am

>> Salary: $3000 - $8000

>> Preference: Full-time job

HIGHLIGHTS:

- Attractive BONUS + Extra Incentives

- One-on-one coaching system

- Career Progression

- Frequent Bonding Events

- Personal Development Training


RESPONSIBILITIES:

- Arrange and schedule in all assigned on-stage performances of the company

- Attend and arrange for rehearsals and work with other performer

- Work with performers to fine-tune performance

- Keep and update weekly routine performances

- Assist the performer in selection for optimal performance standards

- In charge of the admin of the performer including reporting to the management

- Need to manage the staff and assist the management in handling all the issues of the performers

- Attend monthly meetings pertaining to stage performance matters Requirements

- Ability to communicate well with staff/ performer from East Asia

- 3 to 4 years’ experience as Performing Artiste Manager or related manager

- Has experience as Performer is a plus

- Knowledge of Mandarin Pop or Jpop Kpop is advantageous

- Strong stage experience

REQUIREMENTS:

- Team Player

- Good Learning Attitude

- Citizen or PR preferred

Elite Entertainment Welcome you to join our team!

Role Name: General Manager (GM) for Envac SEA

Reporting to CEO & Regional President of Envac Region Greater China, SEA & India

Depending on the experience and qualification of the candidate, this role could start with a 6 to 12 months of transition to learn about Envac systems and operations as a Senior Project Director or Acting as a Regional COO role. After this transition, he or she will serve as an independent General Manager (GM) for SEA including Singapore and Malysia. As the candidate develops, he or she is likely to take additional responsibility to oversee other offices, for example, India and / or HK /TW. This role will be located in Singapore, it will require 15 to 30% travel.

Description of the Role

The GM of SEA will have full responsibility for the P&L for Singapore and Malaysia. He/She oversees full functions of the local management including Commercial, Projects, O&M, Technical, Procurement and Supporting functions such as Finance, HR, Admin, QS and EHS. He/She sets up and manages company priorities while setting leadership examples and strategic direction for team to make responsible decisions and execute effectively. The MD provides the regional CEO & President with applicable strategies and ensures the strategy execution is done for his / her responsible countries in alignment with Envac AB company objective of 2X5Y growth goal.

Key Duties and Responsibilities

The following list defines, not limited to, the role’s duties and responsibilities:

• Be the P&L owner including order intake, revenue timely generation, gross profit, EBIT, cost control, cash flow and working capitals.
• Be responsible for the company’s annual financial budget setup that supports the 2X5Y goals and is committed to overcome difficulties to achieve annual budget plan and strategy plan.
• Actively design and support human resource strategies for performance evaluation, staffing, training, talent development and retention. Establish a healthy succession plan while managing company knowledge retention risks and cost effectiveness.
• Be hands-on, when necessary, as the team has pockets of gaps, can supervise with solid background and coaching skills to provide guidance and motivation to drive maximum performance.
• Be proactive with ownership to minimize company risks including contract management and project management.
• Be a team player to look out for regional wellbeing and actively contribute to the region. For each site, create certain expertise to support the region. For Singapore, make expertise in technical, SCM and project management a proud site to share and support the region.
• Be strategic and firm in tough discussions with housing authorities, main Contractors and partners.
• Be a visionary. Can focus on daily priorities without losing sight of country goals and regional mission. Communicate effectively to bring visionary culture to the team.
• Be systematic:
  • Establish productive team cadence for personal growth and team alignment.
  • Formulate corresponding management systems and implement to minimize company risks and improve company image.
  • Play an integrated role in establishing and strengthening company culture through leading by examples. Be the positive influence for brand promotion and IP protection.
• Preferred candidates with the following capability will be highly considered:
  • Track records of creating, executing and sustaining workable processes (project management, distributor management, pricing strategy, contract design and management…) to enable regional efficiency and compliance.
  • Ability to influence and make changes with existing company leaders with deep history and ways of operations who will be willingly following him / her to adopt a productive system and culture to support the growth goal of the region.
  • Work expertise: Solid track record of problem solving to grow business especially in Asia, as VP/GM type of roles with full functions
    • Hands-on engineering project management experience with track record of efficiency contribution to the business results
    • Experience in supply chain management and cost efficiency achievement during project definition and executions.
    • Hands-on engineering business sales – designing, bidding and contract setups.
    • Savvy expertise in dealing with partners (consultants, agents, distributors…) and JV partners with track record of successes.
• Other Preferred Requirements:
  • Language / cultural background: prefer oversea experience, fluent in English and preferably can also communicate in Chinese.
  • Leadership style and attributes:
    • Connectivity / attraction with people of all types, a well-respected and influential leader
    • Well-balanced sense of judgements
    • Sound decision making capability especially under VUCA (examples)
    • Style of being efficient, and results-oriented without losing followers
    • A powerful people leader creating desirable culture (examples)

Our client, a leading bank in Asia, is looking to hire Relationship Managers to join their retail banking segment.

about the job

As a Relationship Manager, you will responsible for:

• Promoting and offering a diverse range of banking products to both existing and prospective clients.
• Providing expert financial analysis and delivering tailored wealth management solutions, including bancassurance, home loans and investment products.
• Actively engaging in branch activities, contributing to the overall success of the bank

Joining our client means gaining access to extensive training and development programs. Regardless of your previous experience, you will receive comprehensive support to excel in your role. This exceptional opportunity allows you to launch your career in the banking industry and pave the way for future growth and success.

skills and experience required

• Minimum local diploma in any discipline
• At least 1 year of financial sales experience would be advantageous.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

• Oversee daily warehouse operations, ensuring efficiency and accuracy.
• Manage inventory control processes, including stock-taking and monitoring.
• Lead, train, and supervise warehouse staff to meet operational targets.
• Ensure compliance with workplace safety and health regulations.
• Coordinate and liaise with various departments to optimize warehouse processes.
• Handle inbound and outbound shipments, ensuring timely delivery.
• Implement strategies to improve productivity and reduce operational costs.
• Resolve operational issues effectively to maintain seamless workflows.

Job Resoibsibilities

• Build and maintain client relationships and act as primary fund administration client relationship manager for fund accounting and other related services
• Be actively involved in business development to pitch for new client engagements
• Set up the fund administrative services workflow and best practices, including evaluation of any fund accounting software where necessary
• To handle all fund accounting activities which includes periodic financial statements, partner allocations, NAV calculations, annual reporting requirement, and capital activity statements etc
• Assist in investor reporting, partner capital account statements, capital calls, distribution, equalization notices and client reporting are prepared and disseminated correctly
• To provide support in multiple asset classes and funds
• Develop strong business relationships with both internal and external stakeholder including fund managers, investors, auditors, tax agents etc
• Other ah-hoc administrative duties

Job Requirements

• Degree in Accountancy, ACCA, CA or professional qualifications
• Minimum 5 to 10 years of relevant experience (preferably in fund houses and fund administrators)
• Strong knowledge of report standards including IFRS, SFRS and RAP 7.
• Positive attitude with great communication skills, meticulous, analytical and the ability to work effectively in a team.
• Individuals who are detail-oriented, comfortable and meticulous to figures and driven to meet deadlines.