Customer Service Office @ TANJONG PAGAR

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction
• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned
• Diploma in IT or Business or related discipline
• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Work Timings & expectations:

Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5th Saturdays)

Staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm

Staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
• Minimum 1 year of call center experience
• ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
  • staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
  • staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

Roles & Responsibilities

We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer!

Job Responsibilities:

· Ensure constant presence at the front counter, welcoming and registering walk-in customers

· Oversee and manage customers

· Assist Manager to organise events and invite customers

· Handle difficult customers professionally, and complete necessary checklists before customer meets the manager

· Collect, certify, and manage documents received from customers. Ensure filing and administrative organization

· Respond to telephone and email inquiries

· Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments

· Assist customer in making payment online and also do simple account duties

· Perform general admin duties and oversee the office cleanliness and also office contracts

· Perform some simple purchases for grocery and stationery for the office.

Job Requirements:

· Minimum GCE O level with 1 to 2 years of experiences in customer service or front desk roles

· Ability to communicate in English and be proficient in Mandarin second language and/or converse in dialects as the work requires interaction with a large number of Chineses clients

· Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism and empathy

· A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues

Working Hours:

· Mondays to Fridays (10 am - 7 pm)

· Kent Ridge MRT

We regret to inform, only shortlisted candidates shall be contacted.

Customer Service Office @ TANJONG PAGAR

Customer Service Office @ TANJONG PAGAR

Salary Package:
- Basic Salary: Up to $2400

Working Location: Changi

Working Hours:
Mon - Fri: 9am – 6pm

Saturday: 9am-1pm

Key Responsibilities:

-Prepare and draft AWBs for customer/agent approval.

-Provide support to assigned customers / Overseas Agents in handling sales quotations, RFI, RFQs and inquiries for air, arrange air export booking with the airlines / co-loader Agents.

-Follow up on clients', help to do air export billing, invoice verification and handle rate disputes

- Coordinate with customers, sales personnel, Overseas Agents and well liaise with operations teams for shipment arrangement

-Perform other job duties as per requested

Job Requirements:

-Min. O level and above qualifications

-Proficient in MS Office (Word, Excel, PowerPoint) and data entry.

-Open to candidates with or without prior experience in the Air Freight industry.

Candidates without experience are welcomed to apply! On job training will be provided!

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

About Us:

CleanCrew is an innovative on-demand laundry platform designed to provide premium laundry care with a quick turnaround of 48 hours. We aim to simplify laundry services for individuals and businesses while maintaining exceptional quality and customer satisfaction. Join our team and be part of a fast-growing startup that values creativity, efficiency, and customer-first solutions.

Role Overview:

We are seeking a proactive and detail-oriented Operations and Customer Servicing Intern to support the daily operations and ensure a seamless customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to learn about operational logistics and customer relationship management.

Responsibilities:

1. Customer Servicing:

• Respond to and manage customer queries and orders via WhatsApp Business in a timely and professional manner.
• Build strong customer relationships through effective communication and problem-solving.
  

2. Operational Management:

• Plan, track, manage, and coordinate daily delivery routes and the movement of orders across locations to ensure prompt delivery.
• Record daily customer orders and oversee the end-to-end process, including payment collection and order scheduling
• Handle ad-hoc tasks to meet daily operational and logistical needs.
  

3. Strategy and Reporting:

• Prepare necessary data and financial reports (e.g., End-of-Month tracking reports) to support business operations.
• Develop and implement strategies to enhance customer servicing channels and improve efficiency over time.

Requirements:

• Strong communication and interpersonal skills.
• Excellent organisational and time-management abilities.
• Proficiency in Microsoft Excel, Google Sheets, or similar tools.
• Ability to adapt to a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and a problem-solving mindset.
• Prior experience in customer service, logistics, or operations (preferred but not mandatory).

What You’ll Gain:

• Hands-on, on-the-ground experience in operational logistics and customer service management.
• Opportunities to strategise and implement efficiency improvements in a startup environment.
• Exposure to the inner workings of a tech-enabled, on-demand service platform.
• Mentorship and guidance from experienced professionals.

Key Performance Indicators (KPIs):

• Average response time to customer queries
• Customer satisfaction levels
• Successful, on-time delivery rate for all orders - commercial and personal
• Accuracy and timeliness of data and financial reporting

How to Apply:

If you are excited about this opportunity, please send your resume and a brief cover letter to [email address]. Let us know why you are the perfect fit for this role and how you can contribute to CleanCrew's success.

Join us in transforming the laundry industry with innovation and excellent service!

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

· Manage customer’s enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction

· Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)

· Ensure productivity and quality standards are met

· Other ad-hoc duties as assigned

Job Requirements

· At least 2 years of experience in contact centre handling voice and/or non-voice channels

· Strong customer service skills

· Excellent communication, written and interpersonal skills

· Ability to work independently while being a cohesive team member

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10456

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

As a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc. 

During your day-to-day you're expected to analyze the quality of partnerships from an operational standpoint, identify opportunities to automate and scale operational processes for our partners and for the internal teams who service our enterprise clients as well as deal with partner demands towards Wise operational processes.  

This is how you will maximize the value partners receive from using Wise solution by reducing operational friction and defect. 

You will be working closely with the Account Management team and Wise operational teams, which are global. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development.
 

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 

• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 

• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 

• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 

• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas. 

Requirements:

1. Fluent in english & chinese

2. Fast typing speed on PC.

3. Response message on time

---------------------------------------------------------

1. customer service :

- Reply inquiries rom multiple platforms:

Web chat, Email, Shopee , Lazada , Carousell, Instagram etc.

- Reply inquiry , tracking info, product info, purchase advise, warranty etc

2. Understanding our company products (bicycle components)

- suggest purchase suggestion

3. Able to use Google translate to reply other language inquiries:

- German , spanish, french , italian etc

4. Communicate with team member in english / chinese (prefered),

- reply internal message on time (Wechat , Whatsapp) during working hour.

------------------------------------------------------

Working place:

Work from home allowed.

*First 3 months required training at offce

Football & Soccer Coach Trial (no experience needed!)

Apply: [email protected]

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

Passionate about football coaching, and want to be an important part of Singapore's football landscape! But have no experience?

*MOF’s coaching internship is the perfect way to get a foot into the football coaching scene. At your internship you will be given a good overview of what the football commercial and educational scenes in Singapore are, and given the opportunity to assist in our MOF Academy where kids aged 5-14 years old are taught football by our qualified coaches.

Sunday mornings 9-11am and/or evenings 5-7pm*

See our website and facebook page to witness for yourself the amazing football journeys out footballers take with us:

http://ministryoffootball.com.sg

https://www.facebook.com/mof.com.sg

https://www.instagram.com/ministryoffootball/

Interested applicants MUST apply by resume and cover letter through email.

See our website and facebook page to witness for yourself the amazing football journeys out footballers take with us:

http://ministryoffootball.com.sg

https://www.facebook.com/mof.com.sg

https://www.instagram.com/ministryoffootball/

I

nterested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

Working Day: 5-6-5-6 work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

About ofi

ofi, is a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious, and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts, and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

ofi is driven by a strong purpose – ‘Be the change for good food and a healthy future’. By working with ofi, you’ll be helping to create a real impact on the ground. Sustainability is built into our business model - from our offices to our farming operations and supply chains, we’re acting across issues as diverse as farmer poverty, deforestation, and greenhouse gas emissions.

Position Overview

The incumbent role reports to the VP Innovation & APAC Customer Solutions Head. The incumbent will be managing a team of category managers and specialists with varying food and beverage development and application expertise. The role will be driving execution of projects, partnering with cross functional team to meet project timelines, leverage expertise to commercialize new products to meet customers’ growing needs.

Responsibilities

• Lead a team of experienced category managers/solution specialists who specialize in specific product category, sensory scientist and application technicians
• Passionate about working on complex projects and have a good understanding of technical know-how across varying food categories
• Able to inspire and guide the team to develop best solution to win customer projects
• Work closely with sales and marketing teams to develop a customer-centric proactive initiatives based on trends
• Collaborate with technical team from IEC (Ingredient Excellence Centers) to test the performance of new ingredients in consumable products as well as defining gaps or improvements in the current ingredient portfolio.
• Develop highly effective ways to communicate and interact with customers during project execution. Speed of response is key to making a difference and to win the activities with customers.
• Ensure smooth project management and secure a seamless service from the moment a project is entered up to winning.
• Deliver high quality great tasting product solutions, innovative value-added concepts, meeting target cost, regulatory, food safety requirements and best-in-class sampling.
• Take ownership to improve team performance, effectiveness in project execution and the success rate of new projects and product developments
• Personally, lead few key customer projects/internal or external initiatives partnering with cross functional stakeholders
• Identify supplier partners and explore new ingredients to bridge performance gaps or develop new functionality in current product portfolio.
• Oversee the CSC laboratory operating procedures, governance of GMP, safety and ensure resources utilization are within budget
• Regularly update line manager on key projects, progress, challenges and escalation process as needed meet team KPI
• This position requires minimal travelling (<10%).

Requirements and skills

• Masters or Bachelors Degree in Food Technology, Food Chemistry, Food Engineering or any other related discipline
• A minimum of 12-15 years of experience in B2B food development, having in-depth knowledge of ingredient functionality and processing know-how in beverage segment (powdered premixes, RTD, beverage sauce/syrup, etc.).
• Experience and knowledge in other relevant categories e.g. dairy, bakery, confectionery, desserts or savoury will be an added advantage.
• Good understanding of the working dynamics across FMCG/CPG and food service channel
• People management capabilities and ability to continuously improve the team performance having a customer centric approach based on key deliverables.
• Masters the food development process inside-out from customer inspiration to winning customer projects.
• Driven, possess a growth mindset, optimistic, trustworthy, able to navigate in ambiguous environment and inspire the team to go the extra mile combining intelligence, agility and creativity
• Work well with cross functional teams, able to multi-task and handle time sensitive situations
• Proficient in spoken and written English and other Asian language
• Excellent communication, good listeners with social skills.
• Fun to work with and open minded.

At ofi, we celebrate our diversity. ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, gender, pregnancy, age, disability, veteran status, or sexual orientation. All employment decisions will be based on qualifications, merit, and business needs.

OPERATION MANAGER

Job Description & Requirements

Must be able to oversee every section of the company

Should be in charge of the overall supervision an entire organization

Most of the time,applicant is required to attend meetings than staying in front of the computer

must be able to make decisions, sometimes quickly, based on available information

should be able to convey complex thoughts and processes clearly and concisely

also able to build a diverse team with different talents and personalities

JOB REQUIREMENTS

Education is not required

10+ years of experience in any related field.

Should be helpful for existing/new staffs by providing necessary training

Ready to work in Rotational Shifts

• Position: Accounts Assistant (Simple Duties/ No Experience Welcome)
• Location: Loyang, East Region (STRAIGHT BUS FROM PASIR RIS MRT)
• Working hours: 5 Working days (Monday to Friday 8.30am to 6pm / 9am to 6.30pm)
• Salary (commensurate with experience): Up to $2800 + AWS + Insurance Coverage + Dental Benefits
• Duration: Permanent
• Industry: Logistic, Supply Chain

Main Responsibilities:

• Handling Accounts Payable (AP) and Accounts Receivable (AR) functions
• Verify suppliers’ invoices and prepare for payments
• Key in daily transactions (receipts and payments) into Sysfreight system
• Any other accounts related duties

Requirements:

• No Experience Welcome - Training Provided
• Recognized Diploma / ITE preferably in Accounting
• Must be familiar with accounting double entry
• Experience in using Sysfreight system would be an advantage
• Good working knowledge for MS Office applications (Excel, Word, Outlook)
• Able to multi-task and work independently in a fast-paced environment
• Bilingual in English and Mandarin to converse with associates who can only speak Mandarin

Email to: [email protected] or call me at: 6398 5689 for more information.

Like us on Facebook or Instagram (For Career tips and Job vacancies): www.facebook.com/search.personnel / https://www.instagram.com/search.personnel

Join us on Linkedin: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Work Location: Ang Mo Kio

You will be responsible for monitoring and managing the delivery of Managed Security Services, establishing close engagement with key stakeholders.

Job Responsibilities:

• Build and maintain a trust, in partnership with cross functional teams to provide Managed Security Services.
• Contribute to service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams to resolve issues and attend any escalation meetings, if required.
• Ensure that Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Experience in handing customer queries , customer satisfaction, retentions and engagement.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Gifted & Talented Education Group

We are expanding and looking for motivated individual to join our team.

Customer Service Executive / Manager

(Full Time and Part Time positions available)

Requirements

· All disciplines of study, min ”O” level or equivalent

· Minimum 2 years’ experience in customer service and admin duties

· Team worker with approachable and friendly personality

Job Scope:

· Front desk service and customer management

· Handle calls, emails and walk in enquiries

· Customer service and sales related matters

· Any other projects as assigned

Working Hours:

Off days: Two weekdays off

Weekend availability

Remuneration Package :

· Remuneration will commensurate with experience

· Career path which leads to centre manager

Please submit your resume stating your current and expected salary.

Only shortlisted candidates will be notified.

SG GDW Supplies Pte Ltd is a Singapore entity that provides a wide array of beautifully customised products for Gates, Doors, Windows, Grilles and Digital Locks.

Top sales service and product quality guaranteed.

Due to expansion plans, it is now looking for suitable candidates to embrace the growth and be part of its family.

Why join us?

• We offer attractive salary that commensurate with work experience.
• We provide opportunities for career advancement within the company.
• We advocate a safe working environment for all our employee.
• A collaborative and inclusive company culture

Job Description

• Responding to customer inquiries via phone, WhatsApp, email, and other communication channels in a timely and professional manner.
• Logging and tracking customer issues and requests to ensure prompt resolution and problem solving.
• Handle order administrations, process customers' orders to support our Sales Manager/Executive.
• Providing accurate and up-to-date information to customers regarding order status, delivery timelines, and any other relevant details.
• Identifying and escalating complex customer issues to the appropriate team or manager.
• Maintaining detailed records of customer interactions and transactions.
• Contributing to the continuous improvement of customer service processes and procedures.
• Liaising between operations, suppliers and customers.

Requirement

• Min 1 years experiences in customer services/internal sales support is preferred.
• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner.
• Strong problem-solving and critical thinking abilities to effectively address customer concerns.
• Demonstrated experience in a customer service or call centre role.
• A keen eye for detail and the ability to multitask and prioritize tasks efficiently.
• A team player with a positive and collaborative attitude.
• Having a strong sense of urgency and responsibility , meticulous and good follow up skills.

We are seeking a highly motivated Customer Success Manager (CSM) with a passion for customers and an interest in Fintech/alternative investments. The CSM role sits between our client facing teams and our clients’ organization. This individual will serve as the Customer Advocate for Preqin’s strategic and high growth accounts. CSMs will prioritize our customers’ success above all else, own our accounts’ health, and work cross-functionally with all client-facing teams. The CSM will also have a thorough understanding of Preqin’s products and services and identify upsell opportunities for Sales, while nurturing the client relationship.

The CSM will effectively engage with contacts across all levels within clients’ organizations and thus develop a deep knowledge of their accounts, their clients’ industry/sector and business needs. As Preqin’s products and services grow, CSM’s will work to build interest within our user base, increase customer usage and engagement, identify upsell opportunities for the sales team, and ensure that our clients are maximizing value and continuously growing with us.

In this role you will:

Lead Onboarding for Preqin’s strategic accounts:

• Develop a deep understanding of our clients’ organizational structure, each users’ role, and day-to-day function
• Act as consultants and problem solvers. CSM’s will go the extra mile to understand the pain points in our users’ existing workflow, then strategize and train clients on how to reach solutions and desired outcomes by using Preqin products
• Discover ongoing opportunities to weave in Preqin’s products/services into our clients’ daily workflow
• Grow customer lifetime value by proactively engaging clients and serving as their advocate internally
• Nurture relationships with strategic accounts; drive ongoing education and continued value of our products and services. In-depth understanding of your Book of Business and how to provide value-added solutions
• Constantly fostering customer centricity within the Sales team and wider business
• Proactively and empathetically engage clients at risk, ensuring urgent client issues are resolved in a timely manner
• Discovering trends for churn, optimizing processes for danger accounts moving forward
• Collaborate with other business units (product, strategy, marketing etc.) to empower the overall client experience and streamline all client success efforts/processes
• Building strong relationships with your clients and help source testimonials, referrals, etc.

You are a good fit if:

• Minimum of 1.5 years' experience in Client Success or customer facing roles in the finance, SaaS, tech or related industries
• Must have a “Client-first” attitude
• Experience using Excel, Salesforce and/or other CRM tools is desirable
• Strong interpersonal communication and listening skills; comfortable on phone
• Comfortable travelling to visit clients within your remit
• Must have a can-do and problem-solving mentality
• Views existing friction points in the product and customer journey as opportunities for improvement

About Preqin

You will be joining the world’s leading data and insights provider for the alternative assets market. We empower the global financial community with critical information and leading analytics solutions to help them make faster and smarter investment decisions, and to make them with confidence. A forward-thinking company, we lead our industry through innovation. We trust in the power of data, and we use it to increase transparency in alternatives. We believe that access to information leads to more investment in the ideas and infrastructure that build strong communities.

ROLES & RESPONSIBILITIES

• Manage order receipts efficiently, prioritizing timely order processing and good customer interactions and relationships.
• Supports the order to cash process with excellence in order processing.
• Registers and processes customer orders in the system received via, electronic mail, phone or through other contact with the customer.
• Ensures order processing is handled correct and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
• Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
• Completes registering / filing / archiving of customer service-related documentation.
• Assures cooperation between customer service regarding administration of customers’ orders.
• Handle purchase order , good receive and other purchasing tasks
• Providing ad-hoc general administrative support when assigned.

Qualification and Skills

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, in business studies /management equivalent.
• 1-3 years’ work experience in customer services / order management/Logistics in distribution center
• Good intercommunication skills and able to work independently.
• Excellent negotiation and cost efficiency skills.
• Strong sense of urgency responsibility and commitment on works
• Able to adapt to fast-paced environment.
• Able to start work immediately or within short notice.

Working Locations: Alps Avenue

Responsibilities:

• Manage Contract / Service Parts Logistics warehouse and distribution business for MNC Customer
• Oversees regional operations for Contract / Service Parts Logistics across Asia Pacific and Japan
• Main point of contact for MNC Customer’s Regional Operation team based in Singapore
• Co-ordinate with Internal country logistics teams in South Asia & Oceania on day-to-day operations matters and service performances
• Attend and lead external & internal meetings on Business Performances matters and Operational Excellence initiatives
• Project implementation and support Contract / Service Parts Logistics warehouse operation by using WMS, TMS and other tools
• Build good relationships and foster strong rapports with MNC customer & Internal stakeholders
• Work on logistics solutions with Internal country logistics teams to increase work efficiency & productivity of Contract / Service Parts Logistics warehouse and distribution programs for MNC Customer
• Assist department head in analysing reports to formulate business strategies
• Support regional opportunities to expand business share of MNC Customer

Requirements:

• Minimum Diploma in Logistics or Supply Chain or equivalent preferred.
• Minimum 3 years of relevant experience in Warehousing & Distribution (Service Parts Logistics background will be an added advantage)
• Computer Literate (MS Office, Excel, PowerPoint)
• Able to work in fast pace environment

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Summary of Job Responsibilities

Observe and analyze non-gaming, gaming and cash handling areas using advanced surveillance and information technology systems in accordance with standard operating procedures.

Job Responsibilities

Maintain an effective relationship with Guests.

• Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc.
• Meet the customers’ requirements and expectations through the prompt and accurate relaying of information.

Work as part of a Team

• Work within a close working environment, in which Team Members may come from diverse cultural backgrounds.

Analyze information from information technology systems

• Evaluate and analyze information from multiple sources.
• Respond to situations identified through surveillance and computer analysis systems.

Operate Central Monitoring/Communication Console

• Observe and analyze non-gaming, gaming and cash handling areas using advanced surveillance and information technology systems in accordance with standard operating procedures.

Survey Team Members / Customers Activity from the Monitor Room

• Monitor Team Members in accordance with the company policies, internal controls, SOP’s and associated regulations.
• Monitor illegal or suspicious activity of Team Members and customers and escalating as necessary.

JOB REQUIREMENTS

• Secondary graduate or better
• Be literate in Microsoft Office Suite.
• Able to work shift work inclusive of nights, weekends and public holidays.
• Detail oriented with strong communication skills.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.