Job description

With the implementation of Interactive AI Ambassador in the museum, the role of the Assistant Operations Manager will shift to focus on integrating technology with operational efficiency and enhancing visitor experiences. This redesigned job scope reflects a more strategic, technology-driven approach to operations management, focusing on enhancing both internal efficiency and the overall visitor experience at the museum.

Duties and Responsibilities

1. Operational Oversight

• Oversee all operational aspects of the MINT Museum of Toys and retail (MINT Shop) and F&B establishments (Basement and Rooftop).
• Ensure compliance with business continuity plans and operational standards.

2. Event and Program Management

• Execute, facilitate and deliver museum tours and educational programs, ensuring alignment with museum goals
• Work together with the marketing team on event planning and promotional strategies, applying digital tools for targeted outreach.

3. Digital Transformation and Technology Integration

• Lead the integration and optimization of digital technologies to enhance visitor experience and operational efficiency.
• Monitor and assess the performance of our digital technologies, making adjustments to improve functionality and user experience.
• Understand how visitors navigate the museum, what exhibits attract their attention, and their preferences.

4. Visitor Experience Enhancement

• Use technologies insights to improve guest services, admissions and ticketing
• Document and analyze customer interactions to continuously improve service quality.
• Analyze visitor feedback and behavior patterns to tailor services and improve satisfaction.

5. Data Analysis and Reporting

• Prepare and present daily/weekly/monthly operational reports, including insights from data analytics.
• Analyze sales forecasts, market trends, and performance metrics to inform decision-making.

6. Team Management and Development

• Supervise and mentor operations staff members, focusing on performance improvement and customer service excellence.
• Coordinate training programs to enhance staff understanding of digital tools and technologies.

7. Perform other duties as assigned by management, including participation in strategic initiatives and projects.

Responsibilities:

• To lead and direct the Human Resources (HR) department.
• Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Manage the full spectrum of human resource functions such as recruitment and hiring, manpower planning, compensation and benefits, manpower planning, learning and development, employer-employee relations and workplace safety.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• To develop and implement HR strategies and policies, ensure compliance with local laws and regulations and the company development needs;
• To ensure HR compliance in all areas and effective implementation of HR strategies aligned to the Institute’s business objectives.
• Formulates plans for the development of the company's organizational structure and personnel, and promote their implementation;
• Planning employee’s benefit plans to design and implement;
• Closely linked with the business department, organize regular inventory and internal talent assessment work;
• Administering the full spectrum of the payroll includes accurate and timely processing of payroll, CPF submission, income tax preparation and submission, reservists’ pay and all other claims, reconciliation of the monthly payroll reports, audit matters and all other payroll-related matters.
• Perform any ad hoc duties as assigned by the Management whenever required.

Requirements:

• At least 5 years Food&Beverage HR management experience
• Bachelor’s Degree in Human Resource Management / Business
• Well-versed with the local Employment Act and other related employment guidelines/regulations
• Leadership quality and ability to lead a team and supervise projects
• Excellent written and verbal communication skills
• Strong problem-solving skills and ability to multi-task in a fast-paced environment

Responsibilities:

• To lead and direct the Human Resources (HR) department.
• Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Manage the full spectrum of human resource functions such as recruitment and hiring, manpower planning, compensation and benefits, manpower planning, learning and development, employer-employee relations and workplace safety.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• To develop and implement HR strategies and policies, ensure compliance with local laws and regulations and the company development needs;
• To ensure HR compliance in all areas and effective implementation of HR strategies aligned to the Institute’s business objectives.
• Formulates plans for the development of the company's organizational structure and personnel, and promote their implementation;
• Planning employee’s benefit plans to design and implement;
• Closely linked with the business department, organize regular inventory and internal talent assessment work;
• Administering the full spectrum of the payroll includes accurate and timely processing of payroll, CPF submission, income tax preparation and submission, reservists’ pay and all other claims, reconciliation of the monthly payroll reports, audit matters and all other payroll-related matters.
• Perform any ad hoc duties as assigned by the Management whenever required.

Requirements:

• At least 5 years Food & Beverage HR management experience
• Bachelor’s Degree in Human Resource Management / Business
• Well-versed with the local Employment Act and other related employment guidelines/regulations
• Leadership quality and ability to lead a team and supervise projects
• Excellent written and verbal communication skills
• Strong problem-solving skills and ability to multi-task in a fast-paced environment

Responsibilities:

• To lead and direct the Human Resources (HR) department.
• Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Manage the full spectrum of human resource functions such as recruitment and hiring, manpower planning, compensation and benefits, manpower planning, learning and development, employer-employee relations and workplace safety.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• To develop and implement HR strategies and policies, ensure compliance with local laws and regulations and the company development needs;
• To ensure HR compliance in all areas and effective implementation of HR strategies aligned to the Institute’s business objectives.
• Formulates plans for the development of the company's organizational structure and personnel, and promote their implementation;
• Planning employee’s benefit plans to design and implement;
• Closely linked with the business department, organize regular inventory and internal talent assessment work;
• Administering the full spectrum of the payroll includes accurate and timely processing of payroll, CPF submission, income tax preparation and submission, reservists’ pay and all other claims, reconciliation of the monthly payroll reports, audit matters and all other payroll-related matters.
• Perform any ad hoc duties as assigned by the Management whenever required.

Requirements:

• At least 5 years Food & Beverage HR management experience
• Bachelor’s Degree in Human Resource Management / Business
• Well-versed with the local Employment Act and other related employment guidelines/regulations
• Leadership quality and ability to lead a team and supervise projects
• Excellent written and verbal communication skills
• Strong problem-solving skills and ability to multi-task in a fast-paced environment

Job Description:

1. Plan, propose and implement marketing campaigns across online, offline and marketplace platforms

2. Assist the team in writing manuscripts, recording and editing videos and editing pictures. Conceptualise, design and provide copywriting for marketing collaterals

3. Manage various social media platforms and other marketing channels to build and enhance the company's brand awareness.

4. Maintain and improve the company's image, and promote the expansion of the company's sales market.

5. Able to take on ad hoc tasks and administrative work assigned by the company.

6. Perform other ad hoc duty as required

Job Requirements:

1. Degree or above

2. Familiar with the operation of major social media (Facebook, Instagram, Xiao Hong Shu, WeChat subscription account etc.)

3. Familiar with office software, clear logic, good writing skills, good at copywriting and sharing on social media, and good language expression skills.

4. Proficient in using various photo editing software such as Photoshop, and have strong video shooting and editing and picture editing capabilities.

5. Good aesthetic design ability, have their own creativity and ideas.

6. Serious and responsible work, creative thinking, good teamwork spirit and communication skills.

7. Able to work independently, those with food photography experience are preferred.

1. JOB DESCRIPTION

Job Title

Finance Manager

Occupation

FINANCE MANAGER

Job Description & Requirements

Responsibilities:

· Responsible for the company’s consolidation, reconciliation, budget & forecast, cost management, financial analysis and business activity reports

· Assist in preparation of materials and reports for Board, Audit and other Committee Meetings

· Assist in the financial year-end process which includes co-ordination with all company entities for reporting and the preparation of company financial statement

· Handle tax matters which would include the quarterly GST filing, corporate tax computation and transfer pricing compliance

· Monitor and report deviation of revenue and expenses including key value drivers

· Liaise with auditors, financial institutes, government agencies, company secretary, tax and accounting agents

· Any ad-hoc duties as assigned

Requirements:

· Bachelor’s Degree or professional qualification in Accounting

· At least 3-5 years of relevant working experience in audit/group consolidation of accounts

· Meticulous, Strong analytical skills and proficient in MS Office

· Good knowledge of Singapore Financial Reporting Standards

We are seeking a dynamic and experienced Sales Manager to join our team and drive sales for our exhibition halls and meeting rooms at Singapore EXPO. The Sales Manager will be responsible for identifying, developing, and closing sales opportunities to maximize revenue and meet sales targets.

• Independent sales hunter with a can do attitude.
• Individual contributor role where you hunt for new corporate/lifestyle events through prospecting, networking, relationship building, channel development etc.
• Build and maintain strong client relationships, ensuring a positive customer experience throughout the sales processes
• Understanding clients’ needs and propose innovative solutions to key clients
• Work with the marketing department to develop sales campaigns that can generate a continuous pipeline of opportunities
• Conduct regular sales presentations and site visit with clients
• Manage, support and service the clients from prospecting to closure of events.
• Main point of contact between our client and internal teams, and to collaborate closely with event management and operations team to ensure successful completion of events.

Qualification

• Degree with minimum 4 years of relevant work experience in Tourism and Hospitality, MICE, Corporate Sales and/ or Events.
• Proven sales experience in the venue or hospitality industry (a plus).
• Proven track record of developing new accounts.
• Strong organizational and time management abilities to manage multiple tasks efficiently in a fast-paced environment.
• Ability to work independently and as part of a team.
• Possesses a strong network of business contacts cultivated throughout your career.
• Demonstrated success in achieving or exceeding sales targets through a results-oriented approach.
• Excellent interpersonal and written/verbal communication skills to build strong relationships with clients.
• Highly motivated with excellent problem-solving skills.
• An independent and proactive individual who thrives in a collaborative environment while maintaining a positive attitude.
• Able to work on weekend for events when required.
• Work location: Expo

KTV Lounge & Nightclub (Work late hours)

1. Applicant must at least have more than 3 years of stage performing

2. Participate in all stage performances

3. Train & guide the stage crew to improve on their performances

4. Schedule and selection of performing artiste for specfic event's performances

5. Ensure all stage crew is presentable on stage

6. Work closely with the Performing Artiste Manager & Floor Manager in all areas

• Building relationships

Developing and maintaining strong relationships with clients and ensuring their needs are met

• Sales

Achieving sales targets, identifying sales potential, and acquiring new clients

• Customer support

Providing excellent customer support, addressing client queries, and addressing after-sales concerns

• Negotiation

Negotiating contract terms to achieve both client satisfaction and company profitability

• Project management

Leading project management activities and ensuring the account team takes the necessary actions

• Communication

Having excellent written and oral communication skills, and being comfortable presenting to senior-level executives

• Product knowledge

Learning, maintaining, and growing product knowledge, and keeping up to date on competitors' products, pricing, and offerings

• Reporting

Preparing reports for management

Account managers are a common role in both the sales and advertising industries. The day-to-day expectations may vary by industry, but the basic expectations are the same.

• Managing client relationships: Account managers are responsible for maintaining and expanding relationships with clients, and ensuring customer satisfaction. They act as a liaison between the client and the company, and work to ensure the client's needs are met.
• Managing sales: Account managers are responsible for managing sales, including generating and forecasting sales pipelines, setting sales targets, and overseeing account representatives.
• Preparing reports: Account managers prepare reports on accounts and transactions, and may also present business and account updates to clients and management.
• Project management: Account managers may lead project management activities.
• Data collection and analysis: Account managers may collect and analyze data related to clients.
• Resolving customer complaints: Account managers may resolve customer complaints and disputes.
• Working with internal teams: Account managers work with different internal teams to ensure clients' needs are understood and met.

Account managers should have excellent communication and negotiation skills, and be customer service oriented. They may also need to be familiar with CRM software and MS Office

Responsibilities

• Manage and oversee the day-to-day management of the project.
• Define clear roles & responsibilities and deliverable requirements in terms of both scope and schedule to all the team members.
• To ensure that the site activities are executed in accordance with specifications budget and time schedules.
• Project planning, coordination, supervision, monitoring the project works.
• Responsible for all inspection and work activities carried out.
• Monitor & supervise team to ensure compliance of work.
• Submission of summary of daily activity.
• Estimation, establishing the budget and on-going project cost monitoring.
• Liaise with authorities, consultants, clients, managements, and any other related to projects.
• Any adhoc duties as assigned.

Requirements:

• Minimun 5 years relevant job experiences.
• Strong leadership.
• Good communication skills and resources
• Good team player/Leader, Independent, problem-solving, self-motivated, passionate, responsible.

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Role: Procurement Manager

Position Summary / Project DescriptionL

We are seeking a highly skilled and detail-oriented Procurement Business Partner with expertise in Ariba system management to join our operations team. The ideal candidate will be responsible for daily procurement operations, procurement process, managing stakeholder and vendor relationships, and optimizing the utilization of the Ariba system to streamline purchasing operations.

Role and Responsibilities:

- Manage end-to-end procurement processes, including sourcing, Evaluation, Contracting and vendor management.

- Utilize the Ariba system to create purchase orders, manage contracts, and track procurement activities.

- Collaborate with cross-functional teams to ensure alignment between procurement activities and organizational objectives.

- Negotiate pricing and terms with vendors to secure favourable agreements and optimize cost savings.

- Monitor supplier performance and implement corrective actions as necessary to maintain service levels and quality standards.

- Develop and maintain relationships with key suppliers to foster collaboration and drive continuous improvement initiatives.

- Conduct regular analysis of procurement data to identify trends, opportunities for cost reduction, and process improvements.

- Provide guidance and support to internal stakeholders on procurement policies, procedures, and best practices.

- Stay current with industry trends, market conditions, and regulatory requirements related to procurement and supply chain management.

Requirements / Qualifications

Bachelor’s degree in supply chain/Business Administration/IT/Engineering or a related discipline.

- Minimum of 5-6 years of experience in procurement. Experience in IT procurement, Healthcare industry, formulation and review of procurement policies and procedures are advantageous.

- Proficiency in Ariba system management, including experience with purchase to order, source to contract management, and supplier collaboration.

- Strong negotiation skills and ability to drive cost savings initiatives.

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Detail-oriented with a focus on accuracy and quality.

- Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.

If you are keen to explore the above role, please send across your updated resume to [email protected] and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

Our client, one of world’s largest financial services institutions is looking for:

Product Manager

Responsibilities:

• Participate in the testing and implementation of system-related initiatives and enhancements.
• Manage and address first-line customers issues, complaints and inquiries within the stipulated service level agreement (SLA) timelines
• Collaborate closely with operations team on manual processing and adjustments of transactions.
• Initiate process and customer journey improvements for Unsecured Loan products .
• Propose and execute campaigns for unsecured loans products and services.
• Draft marketing content, terms & conditions and messaging related to Unsecured Loan products
• Work closely with the tech team to identify system-related issues and explore solutions.
• Support regular reporting, ad hoc tasks and administrative matters.
• Collaborate with support units to study and analyze data related to UL products.

Requirements

• Bachelor’s degree or equivalent.
• Prior experience in handling loan product management or similar end-to-end product life cycle is preferred.
• Self-driven and able to work independently under tight timelines.
• Strong communication skills with the ability to collaborate effectively as a team player.
• Well verse in Microsoft office productivity applications.
• Capable of managing and working with multiple stakeholders.
• Willingness to work overtime during system testing and implementation phases.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Product Manager”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R154398

Benefits:

Meals provided

21 days annual leave

Health insurance benefit

Medical benefit

Dental benefit

POSITION OVERVIEW:

As an Operations Manager, you will play a crucial role in overseeing and optimizing the logistical and operational aspects of our business. Your responsibilities will include planning delivery routes, vehicle management, buffet monitoring, warehouse cleanliness, kitchen hygiene compliance, scheduling, stock management, on-site driver spot checks, client meetings, site reconnaissance, and troubleshooting during events.

KEY RESPONSIBILITIES:

Schedule and Delivery Planning:

• Plan efficient delivery routes for the next day, considering time, distance, and traffic conditions.
• Check orders in advance on the system to plan schedules and allocate manpower effectively.

Vehicle Management:

• Monitor and ensure the proper status, mileage, servicing, and fuel levels of all company vehicles.
• Regularly check and maintain the condition of driver vehicles to ensure safety and optimal performance.

Quality Assurance:

• Check and monitor daily buffets when the team is delivering food, ensuring quality and adherence to standards.
• Conduct spot checks on drivers during on-site setups to ensure adherence to operational standards.
• Ensure that the operations team follows kitchen hygiene protocols when entering the kitchen or handling food.

Warehouse and Storeroom Management:

• Ensure cleanliness and organisation in the warehouse/storeroom for efficient operations.
• Monitor and manage stock levels to prevent shortages or excess inventory.

Event Preparation:

• Attend meetings with clients, particularly for significant events, to discuss logistics and operational requirements.
• Conduct site reconnaissance to familiarize yourself with event locations and logistical details.
• Inspect delivery locations for details on loading/unloading bays, ensuring seamless delivery for drivers.

Event Management:

• Attend events and ensure both BOH and FOH are well coordinated.
• Address and rectify any sudden issues that arise during events to ensure smooth operations.
• Address and rectify any incident.

Requirement:

Catering experience is a must

Valid Class 3 licence

2 years experience in leading a team

Attention to detail

Willing to work outside of regular office hours

Job Description

• Monthly work planning and monitoring of all workshops operation.
• To lead, manage and motivate a team of production workforce & highly productive workshops operations.(both internal & sites depots)
• Interacting and act as a bridge for communicating and communication for both levels up and across all departments and divisions of LexBuild.
• Working together and assist the senior management and other division heads to strategize development and execution planning.
• Monthly, quarterly, half-yearly and annual reporting and projection planning / presentation.
• Any ad-hoc duties as assigned.

Job Requirements

• Minimum Diploma in automobile-related.
• At least 5 years relevant working experience in a similar capacity.
• Possesses driving license.
• Experience in workshop management is essential.
• Good interpersonal and communication skills, particularly attuned to working well with others.
• Responsible, goal oriented and able to manage both direct and indirect staff.

Job Description

• Liaise with the Project Manager to carry out architectural work scheduling, material requisition, cost control, project supervision and documentation. Inform Project Manager/ Technical Manager on any technical / site problems pertaining to architectural works.
• Manage and lead Architectural project teams by outlining and assigning work, reviewing technical accuracy and technical outcomes.
• Review reports and other documentation prepared by the Architectural Coordinators. Assist the Project Manager in the preparation of the presentation to management, clients and stakeholders.
• Manage the Architectural consultants to meet project program, design deliverables, and Authority submission and timely approval.
• Review and value-add to the designs/specifications/drawings submitted by consultants.
• Provide design and technical support / resolution to site queries / issues over the duration of Construction, as and when required.
• Conduct routine inspections on architectural works to ensure smooth progress & compliance with approved design and specification.

Job Requirement

• Degree in Architecture, recognized by the Board of Architects or Singapore PEB
• At least 8 years’ experience in Architectural coordination works with Singapore A1 Main Builder.
• Possess Qualified Professional license accredited by local authority board will have an added advantage
• Conversant with local codes and authority submissions.
• Fluent in spoken and written English and strong presentation skills.
• Proficient in Microsoft Office, Photoshop, AutoCAD, Sketch-up, Bluebeam, and Revit.
• Consultant firm experience will be an advantage.
• Strong leadership, coaching skills and organising abilities.
• Highly motivated, self-driven with initiatives to work independently.

Job Description:

• Manage a portfolio of clientele which include listed companies, SMEs and internationally active companies

• Manage a team of audit professionals and assist the Audit Partners and Directors in delivering assurance services to a portfolio of clients

• Perform review work of audit teams’ findings

• Develop and maintain long-term client relationships and identify business development opportunities

• Coach, mentor and build high performance teams

Job Requirements:

• Degree or professional accounting qualifications recognised by ISCA

• Minimum 5 years’ relevant experience with large/mid-tier international accounting firms

• Strong technical (accounting/auditing standards) & interpersonal skills

• Possess initiative and an analytical mind

• Ability to lead a team of like-minded professionals

• Building relationships: Developing long-term relationships with clients and connecting with key stakeholders
• Managing accounts: Ensuring accounts are within budget and meet client needs
• Communicating with clients: Handling customer inquiries and requests, addressing concerns, and resolving conflicts
• Collaborating with internal teams: Working with other departments to ensure client needs are met
• Generating reports: Creating progress reports for clients and senior leaders
• Identifying opportunities: Identifying opportunities for upselling, cross-selling, and renewals
• Monitoring budgets: Monitoring client budgets and explaining costs or expenditures
• Following up with clients: Ensuring clients are satisfied with the company's products or services
• Contributing to sales strategies: Assessing product results, monitoring competitive products, and analyzing customer reactions

Customer Service Executive [Freight Forwarding]

Working Days: Mon-Fri 9am – 6pm / Sat alternative 9am – 1pm
Working Location: Jurong East
Salary: $2800 – $3000

Job Descriptions:

• Handle customers’ shipments.
• Co-ordinate & Liaise with vendors between customers and transporters, warehouse etc
• Provide support to sale department
• Assist in documentation
• Assist in invoicing

Job Requirements:

• With relevant working experience is preferred.
• With Diploma in Logistic / relevant discipline is preferred.
• Training provided

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Candidates without any experience are welcomed! On-job training will be provided once onboard.

Summary:

• Chinese Language Tuition Centre
• Location: Tampines
• Work Week: 5 days (off on Mondays & Tuesdays)
• Performance bonus
• Medical coverage
• Career Advancement

Key Responsibilities:

• Provide information and processing paperwork related to student enrollment and admissions
• In-charge of school fee collection and issue invoice
• Answer general inquiries from students or parents about the centre
• Handle administrative / operational tasks of the school
• Other ad-hoc admin duties

Requirements:

• Bilingual in Mandarin to liaise with Mandarin speaking parents and children
• Slight experience in customer service required

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Work Location: Ang Mo Kio

You will be responsible for monitoring and managing the delivery of Managed Security Services, establishing close engagement with key stakeholders.

Job Responsibilities:

• Build and maintain a trust, in partnership with cross functional teams to provide Managed Security Services.
• Contribute to service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams to resolve issues and attend any escalation meetings, if required.
• Ensure that Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Experience in handing customer queries , customer satisfaction, retentions and engagement.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Join Our Team: Part-Time Front Desk cum Admin Officers Wanted! Embrace a Dynamic Role with Flexible Days and Make a Difference in Customer Satisfaction!

Job Responsibilities:

• Man the front counter at all times
• Maintain high levels of customer satisfaction at all times
• Queue management when required
• Welcome walk-in customers and register customers via case management system
• Attend to enquiries pertaining to financial assistance, via phone call and emails
• Operational checks on the service centre and replenishment of collaterals before the start of each day
• Collect documents received from customers and make certified copies of these documents
• Provide administrative support such as filing of documents, data entry, printing and preparation of letters etc
• Need to be roving around different offices depending on manpower planning

Job Requirements:

• Prior experience in customer service and administration roles preferred
• Excellent verbal and written communication skills
• Capacity to adapt to changing environments and handle unexpected challenges

Working Hours and other Info:

• Mondays to Fridays, 8.30am – 6:30pm
• Commit 3 days or more / week
• Commit min 6 months or longer
• North, East, North East, Central
• $11-$12/hr

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

We are seeking a driven and results-oriented Customer Acquisition Manager to join our dynamic team. In this role, you will identify and qualify leads, understand customer needs, and convert opportunities into successful sales. You will be responsible for crafting findings, closing deals, and achieving sales targets, with a focus on building long-term client relationships.

Key Responsibilities

• Research, identify, and develop new business opportunities to expand the company's customer base.

• Conduct in-depth consultations to understand customers' requirements, pain points, and goals.

• Translate customer requirements into clear write-up based on customer business needs and requirements.

• Develop and execute strategies to close sales deals, ensuring achievement of monthly and quarterly targets.

• Provide guidance on relevant grants and funding opportunities to support customers purchase decisions.

• Build and maintain strong, long-lasting relationships with clients to encourage repeat business and referrals.

• Maintain accurate records of sales activities, leads, and pipeline progress in CRM systems.

Requirements

• Minimum 2–3 years of experience in technology sales or related fields.

• Strong communication skills in spoken, written, and reading English and Chinese.

• Diploma or higher education is preferred.

• Proficiency in CRM systems, software, and online tools is not required, but the ability to quickly adapt to new software and tools is essential.

• Familiarity with government grants or funding schemes is an added advantage.

• Understanding of digital marketing and related areas will be an added advantage.

What We Offer

• Competitive salary and benefits package

• Opportunity to work on cutting-edge technologies and projects

• A collaborative and inclusive work environment

• Professional development and growth opportunities

• Flexible working hours and remote work options

Customer Service Executive [Freight Forwarding]

Working Days: Mon-Fri 9am – 6pm / Sat alternative 9am – 1pm
Working Location: Jurong East
Salary: $2800 – $3000

Job Descriptions:

• Handle customers’ shipments.
• Co-ordinate & Liaise with vendors between customers and transporters, warehouse etc
• Provide support to sale department
• Assist in documentation
• Assist in invoicing

Job Requirements:

• With relevant working experience is preferred.
• With Diploma in Logistic / relevant discipline is preferred.
• Training provided

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279