Job Description

• Industry/ Organization Type: Manufacture of Special Purpose Machinery
• Position Title: Customer Service Coordinator
• Working Location: Kallang
• Working Hours: Mon-Fri: 8am – 5.30pm
• Salary Package: Basic salary $2,500 - $2,800 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle invoicing, delivery orders, proforma invoices, packing lists, and related documents.
• Enter job-related information into the system.
• Coordinate daily with planners and customers for schedules and shipments, including logistics and courier arrangements.
• Update customer forecasts and generate reports.
• Perform other tasks as assigned by supervisors or management.

APPLY NOW!!!

• Preferred: At least 1 year of experience in customer service.
• Excellent interpersonal skills.
• Ability to respond quickly to customer needs.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #72369 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaint at 1st level. Advise and guide customer with solution. If problem cannot be resolve over phone or email, schedule technician and fix service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with customer warranty related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase request and tracking of spare parts purchase.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum Diploma / Degree in Business or any Engineering Field
• 2 years’ experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge in customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Excellent communication and problem-solving skills, with good organisation ability
• Must be able to multitask in a fast-moving environment
• Must be effectively bi-lingual in English and Mandarin to handle English and Mandarin speaking customer’s complaints or queries to relevant departments or management.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

Job Summary:

In this role as a Customer Service Officer, you will be the first point of contact for parents, students, and visitors, providing exceptional service and support, as well as handling a variety of administrative responsibilities

Key Responsibilities:

Customer Service & Relationship Management:

· Develop strong product knowledge to make appropriate recommendations to our customers.

· Build and maintain strong relationships with students, parents, and other stakeholders.

· Deliver a professional and high-quality service experience in customer-facing roles.

· Identify customer needs and ensure they are addressed to maintain a consistently high level of service and satisfaction.

· Take ownership of customer issues, ensuring effective and efficient resolution.

· Play a key role in the customer support team, contributing to continuous process improvements that enhance customer satisfaction.

Administrative & Operational Support:

· Enrol new students and maintain an up-to-date student database.

· Maintain the orderliness of the centre to ensure a safe and conducive learning environment.

· Liaise with vendors to order supplies and coordinate necessary services.

· Perform any other reasonable tasks or duties to support the smooth operation of the Centre.

Skills & Qualifications:

· Good knowledge of Microsoft Office Words, Excel, and PowerPoint.

· Good interpersonal and multi-task skills.

· Willing to learn and long-term work /develop in the organization.

· Minimum 1-year customer service/administrative experience is preferred.

· Willingness to work flexible hours, including evenings and weekends.

· The primary working language is English. Candidates should have basic proficiency in Mandarin (Fluency in both English and Mandarin is a strong advantage).

· Fresh graduates are welcome to apply, and exceptional candidates will be provided with an Employment Pass (EP) to support their career journey with us.

What You'll Get:

· An attractive remuneration package and performance bonus.

· Career pathway and growth opportunities.

Comprehensive in-house training will be provided, helping candidates quickly develop into industry professionals.

Key Responsibilities:

• Serve as the main point of contact for clients, addressing inquiries, concerns, and providing information about ongoing and upcoming projects.
• Coordinate with project managers, engineers, and other internal teams to ensure customer needs are met in a timely and efficient manner.
• Manage customer feedback and resolve issues or complaints professionally and promptly.
• Track project timelines, updates, and communicate relevant details to customers.
• Ensure all customer communication is accurately documented and stored.
• Assist in preparing reports, handling administrative tasks, and maintaining records related to customer service activities.
• Develop and maintain strong relationships with clients and stakeholders.
• Support sales and marketing teams by providing customer insights and feedback.

Qualifications:

• Minimum Degree.
• Strong verbal and written communication skills in English.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong problem-solving skills and a customer-centric mindset.
• Proficient in Microsoft Office Suite

Job Scope

• Provide technical service & troubleshooting issues related to personal computers, applications and tablets

• Experience & knowledge of Win XP, Win Vista, MS Office, Network connectivity, printer mapping, etc

• Experience supporting end users for their daily PC usage problem

Requirements

• Diploma in Information Technology and above

• 2 years relevant experience in IT technical onsite support

• Understanding of desktop, laptop and printer and TCP/IP networking

• Will be exposure to handle some server administration matters

• Excellent Interpersonal and Communication Skills

• Experience in banking industry

• Past working experience in customer-facing roles;
• Able to handle emotionally challenging situations, demonstrating empathy and sensitivity toward grieving families;
• Able to communicate effectively in both spoken and written English; proficiency in a mother tongue (e.g., Mandarin, Tamil) is preferred;
• Willing to work in an after-death service environment;
• Culturally and religiously aware and sensitive;
• Customer-oriented mindset and a team player;
• Able to work on weekends and public holidays; and
• Treat members of public/deceased with professionalism and respect/dignity.
• Provide directional guidance to visitors;
• Assist with the use of self-help kiosks; and
• Address queries related to cremation and ash collection

Join Our Team as an Administrative Assistant
We are seeking a highly organized and proactive Administrative Assistant to support our team and ensure smooth day-to-day operations. If you excel at multitasking, communication, and maintaining a well-organized office environment, this role is perfect for you!

Key Responsibilities:

• Administrative Support: Assist in planning and coordinating schedules for drivers, the sales team, and customers.
• Communication Management: Answer and manage incoming calls, emails, and other communications, acting as a liaison between management and staff to relay information, requests, and directives.
• File Management: Maintain organized office files, both electronic and hard copies, and develop a filing system for easy retrieval of documents.
• Confidentiality: Handle sensitive information with discretion and ensure confidentiality.
• Office Organization: Oversee office supplies, ensuring the office is well-stocked and organized, and handle office equipment maintenance by coordinating with vendors for repairs and services.
• Task Assistance: Support other administrative tasks such as managing timesheets, tracking jobsites, and monitoring project timelines and deliverables.
• Operational Efficiency: Track project timelines, follow up on pending tasks, and provide timely updates.

Requirements:

• Educational Background: High school diploma or equivalent; Associate’s or Bachelor’s degree is preferred.
• Experience: Proven experience as an administrative assistant or office admin assistant.
• Technical Skills: Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
• Time Management: Strong time management skills with the ability to prioritize tasks effectively.
• Attention to Detail: Exceptional problem-solving skills and attention to detail.
• Organizational Skills: Ability to multitask and maintain strong organizational practices.
• Communication Skills: Excellent written and verbal communication abilities (Mandarin proficiency is a plus).

Work Schedule:

• Working Days: 5.5 days per week.
• Working Hours: Monday–Friday, 9:00 AM–6:00 PM; Saturday, 9:00 AM–1:00 PM.

If you’re ready to contribute to a dynamic team and help ensure seamless operations, we’d love to hear from you!

Apply Now and Join Our Team!

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer
• Working Location: Changi Airfreight Center
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) / Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Up to $2600 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist in providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow ups.
• Report generation.
• Other ad-hoc duties that may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #68502 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

What you'll be doing

• Respond to customer inquiries and concerns in a timely manner.
• Resolve customer issues efficiently and effectively, providing solutions and alternatives as needed.
• Provide accurate and helpful information to customers, addressing their needs and expectations.
• Collaborate with internal teams to resolve customer issues and improve overall customer experience.
• Deliver exceptional customer service, ensuring customer satisfaction and loyalty.
• Represent the company in person, visiting hospitals to show concern and support for injured customers
• Attend funeral services or wakes for fatal cases, as necessary, to demonstrate empathy and respect.

What we're looking for

• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
• Strong problem-solving and ability to think critically
• Possess positive attitude, initiative, a team-oriented mindset.
• Ability to handle multiple customer interactions simultaneously while maintaining a high level of service
• Ability to work in a fast-paced environment and adapt to changing situations
• Proficiency in Microsoft Office and basic computer skills

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

CONTRACT JOBS!

CUSTOMER SERVICE AMBASSADORS (CSA)

SINGAPOREANS/ PRs ONLY

COMMITMENT PERIOD

MAY 2025 ONWARDS

LOCATION

MANDAI

JOB DESCRIPTION

• Provide customer service and assist the public
• Provide directional guidance to visitors;
• Assist with the use of self-help kiosks; and
• Address queries related to cremation and ash collection.

JOB REQUIREMENTS

• Past working experience in customer-facing roles;
• Able to communicate effectively in both spoken and written English; proficiency in a mother tongue is preferred;
• Culturally and religiously aware and sensitive;
• Customer-oriented mindset and a team player;
• Able to work on weekends and public holidays; and
• Treat members of public with professionalism and respect/dignity.

WORKING HOURS

• Shift 1: 0800-1700
• Shift 2: 1230-2130

Interested applicants, please email detailed to-

SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

Email resume to - [email protected]

Call for more details please call at 6333 0052

Mondays to Fridays

9.00am - 5.00pm

111 North Bridge Road #07-30 Peninsula Plaza Singapore 179098
www.serviceconnections.com.sg

License no: 09C4937 / R11022931

Job Briefs:

This role has the core responsibility to sell SP Tel solutions to the market. The successful candidate is a self-motivated technologist with a keen mind and breadth of knowledge across telco networks, cybersecurity and advanced technologies. He/she is expected to be a good communicator, capable of supporting the Sales Team in presenting innovative and customized solutions that meets the needs of the new enterprise clients’ requirements.

Responsibilities

• Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and bids/tenders and achieve high customer satisfaction for the services rendered.
• Understand customers'' networking and communications requirements and provide high quality network design for customers'' WAN networks.
• Perform role of overall solution consultant integrating network solutions and managed ICT services; ensuring ICT solutions proposed by partners meet customer requirements.
• Conduct presentations on proposed solutions and new technologies to customers.
• Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
• Ensure quality documentation and updates for customers'' network configurations and processes.
• Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post sales queries when required
• Responsible for providing technical and solutioning support to the Sales team in capturing customers’ requirements, preparing and presenting proposals.
• Work with cross functional teams to coordinate sales, post-sales and support resources to drive successful closure and implementation for customers
• Gather in depth hardware, applications and networks requirement to architect and design a suitable highly available, secure and scalable solutions to meet client requirement.
• Working with the Account Manager to accurately define client solutions and to help drive bids and sales
• Walk through and present to clients the various technologies and services proposed and explain technical details and value proposition of the proposed solution.
• Influence and gain approval of the proposed solution from client.
• Act as a trusted advisor for nominated client accounts.
• Develop deep technical knowledge of the products
• Coordinate internal/external resources to effectively pursue opportunities.
• Disseminate feedback to business units gained from client experiences and issues to facilitate product improvement or enhancements
• Participate in project handover, acting as the subject matter expert, brief project team on solutions construct, point of contact for any discrepancy is design gaps and escalation to Vendors for support.
• Domain knowledge to cover:

a) DWDM

b) Metro-E, IPVPN, Internet, Cloud Connect

c) IPLC, IEPL, IMPLS

d) Edge Cloud, IOT

e) Enterprise Wifi, wan appliances, network switches, load balancers

f) Enterprise firewall, IPS, EDR,

g) SDWan, SASE, ZTNA, SSE.

• Any other ad-hoc duties as assigned by superior from time to time.

Requirements

• Degree/Diploma in Engineering, Computer Science or related discipline
• At least 4-7 years working experience in consultation or presales in the Telecommunications or IT Industry
• Competency in IP networks, SDN, IoT, cybersecurity or telco Cloud NFV environment.
• Strong command of English, with good interpersonal, communication and presentation skills
• Possess CCNA and preferable with network or/and ICT or/and security certifications.

Job Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service to customers over phone or email
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
• Resolve customer queries efficiently and escalate problems/issues promptly
• Back-up Support order processing in software system
• Other ad-hoc duties as assigned

Requirements:

• Required language(s): Candidate must be fluent in English and Mandarin, in order to communicate with mandarin speaking members and customers
• Familiar with accounting software is a plus point
• Self-driven and holds a positive learning attitude.
• Meticulous and able to adapt to a fast-paced environment.
• Ability to work independently with minimum supervision.
• Good communication skills to liaise with people from all levels.

Responsibilities:

· To handle order processing and expedite customers’ orders to ensure on-time delivery of goods

· Prepares the necessary paperwork, such as delivery orders, invoices, and other documents for air or sea freight arrangements.

· Liaise with internal departments to expedite the sales order.

· Perform any other admin duties as assigned

· Maintain a good filing system of customers’ buying history from SLS

Requirements:

· At least GCE “O’ levels or equivalent

· At least 2 years working experience in customer service

· Possessing shipping knowledge on Malaysia Import and Singapore Export is added advantage

· Pleasant personality and customer service oriented

· Able to work independently as well as in a team

· Proficient in MS Excel and Word

· Knowledge on JD Edwards will be an added advantage

· Must be willing to work in Tuas

Other details

· Company transport provided at Jurong East, Choa Chu Kang and Woodlands

· Continuous training & development opportunities available

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Duties and Responsibilities:

• Follow assignments and instructions delegated by the supervisor.
• Build and maintain strong customer service relationships with customers.
• Exhibit patience when interacting with customers over the phone.
• Demonstrate proficiency in basic phone call procedures.
• Analyze existing inventory data as required.
• Be familiar with all aspects of work within your department, so that in the event of a colleague's absence, you can temporarily take on their duties and maintain workflow.
• Complete any other tasks as assigned by the supervisor.

Job Description:

• Issue invoices, schedule deliveries, and notify the logistics team.
• Issue order summaries after confirming details with customers and notify the respective drivers for pick-up and delivery.
• Issue cash invoices to a specific list of customers.
• Follow up with customer accounts for payment status and schedules.
• Manage the logistics team group chat and handle recorded phone messages.
• Handle all sales bill settlements for the week.
• Process supplier invoices.
• Pack and arrange stationery, uniforms, and other related office equipment.
• Ensure the cleanliness of the office at the end of each workday.

Working Location: Woodlands Senoko

Working Days: 5 Days per week

Working Hour :

7am-16:30pm (Mon - Thu)

7am-16pm (Fri or Sat)

*alternate Saturdays. If work on a Saturday, will arrange take off work in weekday

MOM Licences No: 02C5465

EA Personnel Registration No: R24125030

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform purchase order management for department needs.
• Perform allocation of stocks and arrange delivery for the purchase orders.
• Conduct regular meetings for close communication.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution on all issues.
• Promote or recommend new products.Any other ad hoc tasks and projects assigned.

REQUIREMENTS:
• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Customer oriented with strong communication and interpersonal skills.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Able to take initiative and hardworking.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.
• Team player and also able to work independently.
• Capable of working independently and as part of a team.
• Able to handle pressure and thrive in a fast-paced environment.

Please send your detailed resume in MS Word format to [email protected] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Description

• Industry/ Organization Type: Manufacture of Special Purpose Machinery
• Position Title: Customer Service Coordinator
• Working Location: Kallang
• Working Hours: Mon-Fri: 8am – 5.30pm
• Salary Package: Basic salary $2,500 - $2,800 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle invoicing, delivery orders, proforma invoices, packing lists, and related documents.
• Enter job-related information into the system.
• Coordinate daily with planners and customers for schedules and shipments, including logistics and courier arrangements.
• Update customer forecasts and generate reports.
• Perform other tasks as assigned by supervisors or management.

APPLY NOW!!!

• Preferred: At least 1 year of experience in customer service.
• Excellent interpersonal skills.
• Ability to respond quickly to customer needs.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #72369 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support.

Job Description(s):

• Answers customer inquiries via phone, WhatsApp, email, and/or in-person
• Performs call and email follow up with customers.
• Generate sales leads with selling products and promoting services
• Identify and assess customers’ needs to achieve satisfaction
• Develops a rapport with customers
• Attends monthly staff meetings
• Makes recommendations to management to improve customer experience
• Assist with placement of orders, renewals, refunds, or claims
• Go the extra mile to engage or service existing customers

Job Requirement(s):

• Candidate must possess at least a Degree and above in any field
• General Insurance experience (with BCP, PGI and ComGI Cert) and navigation of insurance portals are an added advantage
• Entry candidate with the right skillsets and attitude are welcome to apply
• Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
• Possess relevant experience in call center or customer service environment preferred
• Know how to genuinely have fun in an environment charged with people energy
• 5.5 days work per week; Mon-Fri : 9am-6pm; Sat : 9am-1pm

Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.

Responsible for rendering excellent services and care to our patients and next of kin, upholding our company’s vision as the most trusted healthcare provider in the region.

Responsibilities would include, but not be limited to, the following:

• Provide directions and assistance to all internal and external customers by handling their requests and enquiries
• Coordinate and conduct Maternity Tours and Hospital Tours
• To conduct ward visitation for inpatients and ensure patient’s confidentiality at all times
• To go the extra mile and delight patient whenever possible
• Handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
• To prepare gifts and presentation for hospital’s festivity celebrations
• Participate in projects and assist in events
• Perform any other duties or responsibilities assigned by FOM

Requirements:

• Diploma/ Degree in any discipline
• Proficient in Microsoft Office applications (Word and Excel)

Qualities required for this role include:

• Customer service oriented and good team player
• Good interpersonal and communication skills.
• Preferably with at least 1 year of customer service experience or in the service industry
• Open to shift work arrangement
• Patient and compassionate towards guests and patients
• Bilingual and knowledge of a foreign language will be an asset
• Good telephone etiquette

• Processing new orders into SAP, closely following up on orders to meet monthly sales target.
• Provide customer support, managing relation with customers, attend to enquires, information request etc
• Checking stock inventory to advise Sales/Customers
• To monitor advance payments, customers claims and export control.
• Ensure all documentation and processes are in accordance with corporate guidelines
• Work closely with the warehouse to handle inbound and outbound distribution.
• To organize shipments (road/sea/air), checking freight cost.
• To support the preparation of reports, analysis and Year End stock takes
• Resolve and co-ordinate any operational day to day issues with 3PL warehouse / Customers / Suppliers / Forwarders.
• Manage LC negotiation, Country of Origin, Form D, any Certification
• Verifying Vendors invoices, compiling invoices for weekly submission
• Any other activities in line with this role requested by the Manager.

Requirements:

• Proficient in SAP, MS Office
• Knowledge with Letter of Credit negotiation
• Ability to think strategically, problem solving skills

Bayes advices leading technical businesses and progressive employers on talent acquisition, shaping perspectives and integrating recruitment expertise to fulfill critical and complex hires. If the role resonates with you and your professional experience complements the responsibilities listed, please click to apply now or send your resume to [email protected]

Bayes Recruitment Pte Ltd

16 Collyer Quay, Singapore 049318

bayesrecruitment.com

EA License 10C5468 | EA Registration R1103368

Our website comprehensively shares our Privacy and Data Protection Policy, standards & compliance, and legal responsibilities. All personal data supplied will be treated in confidence, and as permissible by law. By submitting your resume for an application, you also consent that you may be contacted for future, or potential opportunities that may complement your expertise as applicable. You can opt out at any time by contacting our Data Protection Officer