We are hiring Contract Account Assistant to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Scope

• Responsible for accounts receivable and payable.
• ⁠Monitoring AR ageing reports and follow up on accounts receivable
• Assisting in monthly reconciliation such as bank, inventory, account payable reconciliation
• ⁠Performing quarterly GST reconciliation and submission
• Handling inter-company billing and settlements
• Handling company full-set of accounts
• ⁠Preparation of audit schedules and liaise with auditor
• Any other ad-hoc duties as assigned by supervisor

Job Requirements.

• Able to commence immediately, no long holiday
• Minimum LCCI/Diploma in Accountancy or equivalent
• SAP B1 knowledge preferred

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Isabelle Foo
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

Job Overview:We are seeking a skilled and experienced DataOps Engineer with a strong background in Database Administration (DBA) and Cloudera experience to join our dynamic data team. In this role, you will be responsible for managing and optimizing data infrastructure, ensuring seamless integration, and enabling the efficient flow of data across systems. You will work closely with data engineers, data scientists, and other stakeholders to maintain high-quality data pipelines, manage data storage, and ensure that data environments are reliable and scalable.

Key Responsibilities:

• Administer, monitor, and optimize relational and non-relational databases (e.g., SQL, NoSQL, Hadoop, Cloudera).
• Manage Cloudera environments, ensuring high availability, performance, and security of the data infrastructure.
• Design, implement, and maintain robust data pipelines, ensuring smooth and continuous data flow between various systems and platforms.
• Collaborate with data engineers and developers to design data models and data architecture, ensuring alignment with business needs and best practices.
• Manage and troubleshoot database performance issues, backup/restore operations, and disaster recovery procedures.
• Optimize queries and ensure database tuning for performance, security, and scalability.
• Integrate data from various sources, ensuring proper validation, transformation, and loading (ETL processes).
• Automate and streamline data management processes using tools like Apache NiFi, Airflow, or similar orchestration platforms.
• Implement best practices for data governance, security, and compliance, ensuring data integrity and privacy.
• Provide ongoing support, monitoring, and maintenance of database systems, including Cloudera-based environments.
• Collaborate with other teams to troubleshoot and resolve data pipeline and infrastructure issues, ensuring minimal disruption to data services.
• Participate in capacity planning and performance tuning to ensure optimal data pipeline throughput and storage efficiency.
• Stay updated on the latest industry trends and technologies to continuously improve data infrastructure and operations.

Qualifications:

• Proven experience as a DataOps Engineer, Database Administrator (DBA), or similar role, with hands-on experience in database administration and data operations.
• Strong experience with Cloudera and Hadoop ecosystem (HDFS, YARN, Spark, Hive, Impala, etc.).
• Proficiency in SQL and database management (relational and non-relational databases).
• Strong understanding of ETL processes and tools, including data integration and transformation techniques.
• Experience in automating data management workflows and orchestration using tools like Apache NiFi, Airflow, or similar.
• Hands-on experience with performance tuning, query optimization, and troubleshooting database and system performance issues.
• Knowledge of data governance, data security, and compliance best practices.
• Familiarity with cloud-based data storage solutions (e.g., AWS, Azure, GCP) and data infrastructure.
• Strong scripting skills (Python, Bash, or similar languages).
• Excellent problem-solving skills and the ability to work under pressure to resolve issues efficiently.
• Ability to collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.

(EA Reg No: 20C0312)

Only shortlisted candidates will be notified

Please email a copy of your detailed resume to [email protected] for immediate processing.

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Laboratory Technician to be part of their Labortory Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Laboratory Technician:

• Assist in routine lab tasks such as paint preparation, panel setup, and airless spray applications.
• Conduct sampling, testing, and analysis for paint products.
• Support chemists in development projects, including managing stock levels for panels, raw materials, and lab supplies.
• Participate in trial applications and inspections outside the lab under supervision.
• Handle non-chemical waste disposal and maintain a safe work environment by following ISO, safety, and environmental standards.
• Communicate progress or delays effectively with the line manager.
• Ensure workplace safety, especially in handling chemicals, and follow preventive measures to reduce risks.

Requirements:

• Diploma in related field
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Location: Novena
• Salary: $2500 - $2800
• Working Days : 5.5days
• Mon-Fri – 8.45am – 5.15pm | Sat 8.45am – 1.15pm

Job Descriptions:

• Register incoming patients.
• Prepare the patient for examination.
• Respond to patient phone call queries
• Inform patient of financial responsibility.
• Prepare and file patient forms
• Verifying and updating patient information.
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Job Requirements:

• With relevant working experience as clinic assistant
• Basic knowledge of Microsoft Office

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

You'll be in charge of:

Guest Experience Leadership

• Ensure that all guests receive a warm welcome and exceptional service through phone call, email, Whatsapp and other communication channels
• Recruiting, Interviewing and Training of all Guest Experience Team Members.
• Put together SOP’s to address and resolve any guest concerns or complaints promptly and professionally.
• Monitor and maintain the Behold Julien high standards of service quality and guest satisfaction

Team Leadership and Development

• Lead, mentor, and develop the guest services team, fostering a positive and collaborative work environment.
• Set clear performance expectations and provide regular feedback and coaching to team members.
• Conduct training sessions on service excellence, guest interaction, and operational procedures

Operations

• Coordinate with the Behold Julien venues and other departments to ensure seamless communication and service delivery.
• Oversee 7R Table Management System of reservations and seating arrangements to optimize the dining experience and manage guest flow.
• Oversee Zendesk, ticketing software system and ensure that all Guest Experience Agents are fully trained on said operating system.
• Ensure compliance with health and safety regulations and company policies

Service Improvement and Administration

• Continuously evaluate and improve guest service processes and standards.
• Collect and analyze guest feedback to identify areas for enhancement and implement action plans.
• Manage scheduling and staffing to ensure adequate coverage during peak times.
• Maintain accurate records of guest interactions, incidents, and feedback.

Qualifications:

• Minimum of 5 years of experience in guest services within the fine dining establishment.
• Minimum 1 year of experience with Seven Rooms Table Management system.
• Strong understanding of fine dining operation and service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite and restaurant management software.
• Availability to work flexible hours, including evenings, weekends, and holidays

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

Insurance Specialist (No experience required)

This is a perm role as an employee of our client.

Open to those with no expereince but willing to learn and understand the insurance industry.

Salary Range: $2,500 - $6,000 (Commissions)

Work Location: near Novena MRT

About Our Client:
Our client is a highly regarded organization with a proven track record of excellence in the financial advisory and insurance industry. Known for their commitment to professional development, mentorship, and innovative strategies, they have built a reputation for empowering individuals to achieve their financial goals. With a strong focus on integrity, collaboration, and client-centric solutions, they continue to make a significant impact in the lives of their clients and team members.

Job Overview:
We are seeking a motivated and dynamic individual to join our client’s team as an Insurance Solutions Specialist. This role is ideal for both newcomers and entry-level professionals who are eager to build a rewarding career in the insurance and financial services industry. Comprehensive training and mentorship will be provided to equip you with the skills and knowledge necessary to excel in this role.

As an Insurance Solutions Specialist, you will play a key role in identifying potential clients, understanding their needs, and providing tailored insurance solutions. You’ll build strong, lasting relationships with clients while contributing to sales targets and overall business growth.

Job Scope:

• Identify and approach prospective clients through leads, referrals, and networking opportunities.
• Schedule and conduct meetings with clients to understand their insurance and financial needs.
• Provide professional advice on suitable insurance products and coverage options.
• Prepare and present insurance proposals to clients.
• Perform follow-up calls and maintain ongoing client relationships.
• Conduct periodic policy reviews to ensure clients’ coverage aligns with their evolving needs.
• Assist clients with policy applications and ensure all documentation is accurately completed.
• Stay updated with industry trends, insurance products, and regulatory requirements.
• Meet sales targets and contribute to the team’s overall performance objectives.

Requirements:

• No prior experience is required; newcomers and entry-level professionals are welcome.
• Strong interpersonal and communication skills.
• Ability to build rapport and foster trust with clients.
• Proactive and self-motivated with a results-driven mindset.
• Basic knowledge of financial and insurance products is a plus but not mandatory.
• Minimum high school diploma or equivalent; a Bachelor’s degree in Business, Marketing, or related field is preferred.
• Willingness to undergo relevant training and obtain necessary insurance certifications/licenses.

We regret to inform you that only shortlisted candidates will be notified.

Please apply when you are keen and firm to pursue the insurance industry.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

If you’re constantly seeking for expansion and love working with fun and dynamic team to drive and grow within the company, we would love to hear from you!

*NO EXPERIENCE REQUIRED*

If you are!

⭐️ TEAM PLAYER & OUTGOING

⭐️ Comfortable with face to face sales

⭐️ Enjoy working in fun & fast paced environment

We provide

To speak to a Recruitment Officer (Yannah), please contact 9022 1924

Key Info:

• Perm day and night shifts available
• High Basic
• Paid Training
• Completion Bonus

Responsibilities:

- Access control and screening duties

- Clocking & Patrolling

Requirements:

- Able to work independently and as a team

- Able to commit 12 hours

Benefits:

- Completion Bonus up to $6,000

- Paid Training

- Site Allowance Incentive

- Career Progression

- Medical and Insurance Coverage

- Annual Leave Entitlement

To Apply:

Please click “Apply Now”, we regret to inform only shortlisted candidates will be notified.

Context:

• Decommissioning of a trading platform for Bonds business activity to a main front office target platform.
• The senior developer will lead a future team of developers. The team will be fully allocated to this project and will be part of a multi-site project team.
• The position involves working to develop code under modern standards, including possible cloud-readiness.

Job Description:

• Participate in the automation of the deployment solution.
• Participate in environment preparation for testing phases.
• Lead the team of developers.
• Facilitate coordination between program developers and infrastructure engineers.
• Ensure continuous improvement and maintenance of the CI-CD pipeline.
• Provide investigation help while fostering knowledge and sharing best practices with team members.
• Document processes and ensure their properly followed.
• Ensure high standard delivery to production.
• Research, design, and develop software.
• Analyse user needs and develop software solutions.
• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
• Work with other engineers to integrate hardware and/or software systems.
• Develop specifications and performance requirements.

Job Requirements:

• At least Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies) or related fields
• At least 8 years of software development experience
• At least 5 years’ experience working with C#, and particularly modern, cross-platform .NET
• A strong understanding of advanced C# language features, such as async/await, dependency injection, etc.
• Good knowledge of algorithms and data structures, with strong fundamentals in complexity analysis
• Good knowledge of development tools: Jenkins, GIT, SVN, Azure DevOps or equivalent
• Strong ability to analyze code – understand execution flow & debug even without access to a debugger
• Experience with the .Net CLI, writing and maintaining integration and unit tests
• Strong familiarity with both Windows and Linux, including shell scripting
• Good knowledge of Transact SQL and Entity Framework Core
• Knowledge of a modern web frontend stack
• Experience with Agile methodology organization
• Self-motivated, pro-active and driven
• Good communication skills, both oral and written
• Understanding of and interest in finance & financial markets, particularly Fixed income and money market products in their many forms, knowledge of risk management concepts and market data.

Role Overview:

The HR Executive will play a key role in managing day-to-day HR operations, ensuring smooth execution of HR processes, and supporting various HR initiatives.

Key Responsibilities:

HR Operations & Execution:

• Recruitment & Onboarding: Assist in the recruitment process, including job postings, scheduling and conducting interviews, and managing new employee onboarding procedures.
• Employee Administration: Handle employee confirmation of appointment, promotions, and exit formalities including offboarding procedures.
• Payroll & Leave Management: Manage the employee database, ensure accurate payroll processing, and handle leave administration in compliance with company policies.
• HR Reporting: Support in the preparation of periodic HR reports, including manpower reports, levy reports, and any other data as required.
• Performance Appraisal Coordination: Coordinate and track the annual performance appraisal process to ensure timely completion and feedback.
• Work Pass Management: Administer and monitor work pass applications, renewals, cancellations, and ensure compliance with immigration regulations, including managing the security bond and foreign worker quotas.
• Claims & Benefits Administration: Manage medical insurance, work injury claims, staff claims, reimbursements, and timesheet tracking.
• Disciplinary Matters: Provide support in managing employee disciplinary issues and assist in investigations as needed.
• Staff Welfare & Engagement: Coordinate HR events, staff welfare activities, and initiatives that promote employee engagement and well-being.

Administrative Support:

• Meeting Coordination: Organize and coordinate HR meetings, ensuring proper documentation and follow-up actions are taken.
• Office Administration: Manage office supplies, equipment, and ensure the HR office is organized, efficient, and ready to support employees.
• Health & Safety Compliance: Ensure adherence to health and safety regulations, promoting a safe and compliant working environment.
• Reports & Presentations: Assist in preparing HR-related reports and presentations for management as required.
• Additional Duties: Support the HR team with other duties and special projects as assigned by management.

Qualifications & Skills:

• Experience: Minimum of 2-3 years of HR operations experience, preferably within the retail industry.
• Skills:Strong organizational skills and attention to detail.
  Excellent communication and interpersonal skills.
  Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  Problem-solving mindset with a customer-centric approach.
  Discretion and the ability to handle confidential information with integrity.
  

Looking out for Events & Marketing representative!

ABOUT US:

We are part of a regional outsource events & marketing company, located in Singapore, Malaysia, Taiwan and Hong Kong. We are trusted partners of leading industry companies to provide marketing solutions that empowers their brand awareness. Through our campaigns execution, our marketing strategies have created significant results and prominently increase their market share.

OUR TEAM:

Our success is driven by a team of experienced professionals who are passionate in creating marketing strategies and redefining excellent customer experience. As we strive to make a positive impact to our clients and their outreach, each member of our team is committed to ensuring that Innovation remains a leader in our profession.

We are looking out for potential candidate who is looking to join us in

our expansion plans:

Candidates should possess traits like:

- Outgoing personality, can engage in conversations with people

- Willingness to learn, self development opportunities

- A Team Player

- Competitive for career advancement

- Wants to work with friends and fun people!

- ⁠Business travelling opportunities

• Working Days: 5 Days A Week (Monday – Friday), 8.30am to 5.30pm
• Office at Coleman St (City Hall)
• Salary: $3500 to $4000

Requirements

• Diploma or above in Information Technology, Computer Sciences, or related disciplines
• Relevant Experience

Job Responsibilities:

• Analyse user requirements to design and develop an in-house Accounting & Payroll System using the Software Development Life Cycle (SDLC).
• Manage, backup and periodically purge the system source code and databases.
• Install and test any software solution before handover to the end users.
• Provide Training and User Guide to the end users.
• Manage and administer the full suite of Microsoft Office 365, i.e.. Exchange, OneDrive, SharePoint etc.
• Provide end-user training and support for the full Microsoft Office 365 suite.
• Design and manage the company’s website built on WordPress.
• Design and manage the company’s intranet built on SharePoint site.
• Liaise with vendors for software licensing matter.
• Manage and assign software licenses to qualified users upon request.
• Prepare and document IT internal control reports for the Japan Headquarter.
• Document asset (laptop) handovers during issuance or return.
• Propose, research and procure new devices based on user requests.
• Assist and recommend telecommunication products to end users upon request.
• Manage and maintain external storage systems, such as NAS.
• Respond to IT-related surveys from internal and external sources.
• Provide ongoing support to resolve technical issues hardware and software and render ad-hoc support.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Overview:

Oversee all entertainment-related activities within Universal Studios Singapore and Adventure Cove Waterpark, ensuring that all experiences align with the vision and brand. This role involves strategic planning, operational management, and team leadership to create memorable experiences for guests, while managing budgets and maintaining high standards of safety and quality.

Responsibilities:

· Develop and implement the entertainment strategy in line with the overall goals of the business.

· Oversee the daily operations of all entertainment offerings, including shows, parades, character experiences, and seasonal events.

· Work closely with various business units and departments to create integrated entertainment experiences.

· Lead the development and execution of entertainment projects from concept to completion, ensuring alignment with business goals and timelines.

· Ensure that all entertainment operations are executed efficiently, safely, and within budget.

· Lead and mentor a diverse team of entertainment professionals, including performers, stage managers, creative costuming personnel, and support staff.

· Foster a collaborative and innovative environment that encourages creativity and high performance.

· Develop and manage the entertainment budget, ensuring optimal allocation of resources.

· Ensure all entertainment activities comply with industry regulations and safety standards.

Requirements:

· Diploma or Degree in a related discipline such as Entertainment Management, Theatre, Theme Parks, Television or Events.

· At least 8 years of relevant experience in Theatre, Events or Themed Entertainment Producing and Management.

· Experience in managing large teams and handling multiple large budgets.

· Strong leadership and team management skills with a proven track record of successful project management.

· Excellent communication and interpersonal skills, with the ability to engage and inspire diverse teams.

· Creative mindset with a passion for guest experience and entertainment.

· Financial acumen and experience in budget management.

· Knowledge of industry trends and best practices in theme park entertainment.

· In tune with industry trends and technologies, and able to envision and implement new solutions to enhance entertainment offerings.

· Strong network of entertainment partners and event organisers.

· Strong entertainment project management skills, and some knowledge of technical production, development and design.

· Ability to manage commercial and creative entertainment aspects with prevailing resources.

· Strong people skills and the ability to work well with stakeholders at all levels.

· Good spoken and written communications skills.

· Resilient, adaptable and able to work through issues and provide solutions in a challenging and fast paced environment.

Customer Service Officer (Air-con Department)

• Customer service duties
• Answer phone, email, online enquiries
• Arranging technician for servicing, installation
• Follow up on enquiries
• Cross selling company products and services
• Date entry, order processing, invoicing
• Salary $2500 - $3500
• Mon - Sat: 9am to 6pm
• Good spoken English, willing to work on weekends
• Min 2-3 years of administrative, customer serivce experience
• Good personality, good attitude, fast learner

Interested candidates, please email full CV with most recent photo to

[email protected]

Jobs Alley Pte Ltd (21C0599)

Vel Heng Jee Ting (R1108267)

Job Description:

1. Provide quality customer service support to customers over email and phone.

2. Perform sales order management for customer

3. Download PO from customer portal, Create Sale Order in Epicor system

4. Prepare POD for Customer shipments, Extract and tabulate data for monthly reporting

5. Ensure proper documentation records and filling

Requirement:

1. At least 2-3 years relevant experience on order processing

2. Able to take initiative and hardworking

3. Possess excel skills and knowledge such as, V-lookup, Pivot Table, and simple formular

We are looking for someone to manage merchant onboardings, and all merchant requests from end to end. You will solve issues quickly, maintaining high standards in all interactions, and driving customer satisfaction and NPS up up up.

Role information

- Team: Customer Ops

- Role: Junior Customer Ops Executive

- Location: Singapore

- Working hours: This role is a full-time role, regular office hours apply.

Responsibilities

- Handle new customer onboarding from end to end, and ensure Atlas is set up perfectly.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Supervise incoming messages from merchants and make sure they’re resolved with high standards.

- Provide accurate, valid and complete information using the right methods/tools.

- Supervise customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Identify and assess customers’ needs to achieve satisfaction.

- Meet personal/customer ops team performance targets.

- Keep records of customer interactions, process customer accounts and file documents.

- Follow communication procedures, guidelines and policies.

- When needed, supervise logistics for ongoing delivery orders, if any.

- Take the extra mile to delight customers.

- Any other ad hoc tasks as assigned from time to time.

Requirements

- Proven experience dealing with customers or outstanding ability to learn.

- Experience managing customer-facing projects. Have an air-tight task management system.

- Proven experience managing projects or outstanding ability to learn.

- Ability to start and get things done.

- A team player who works effectively in a team-based organisation, collaborates cross-functionally, and builds support and alignment around goals and objectives.

- Focus on delighting customers. Does the CEO pay the bill? No! The customers pay the bill.

- Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail. Every detail matters when you want to achieve greatness.

- Be extremely reliable. Always do what you say you will do. Don’t give bullshit excuses. Don’t make the same mistake twice.

- Possess a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

- Communication. Speaks and writes clearly and articulately.

- Lives in Singapore and has a valid working pass.

Service levels of the team

- Achieve NPS (Net Promoter Score) of 80.

- Achieve <5 mins wait time for messages across the team.

- Be able to onboard 5 merchants per week.

- Achieve average resolution time of <1 hour.

- Write everything that needs to be done or remembered down.

- Process 100% of tasks/messages every day (Whatsapp, Linear, Slack, Gmail, Front, Aircall, etc).

What’s in it for you

- Work with a fast growing, at the same time, lean and mean team, to make real world impact.

- Have a lot of ownership and drive your own results and progression.

- Smart people who sweat the details and push for the highest standards.

- Training and in-house opportunities to help you grow.

- Other benefits include a competitive compensation package, birthday leave and sick leave.

How to apply?

- Email [email protected], cc [email protected].

- Read this important memo first: atlaskitchen.notion.site/Atlas-is-hiring-10X-people-be57413d013f441fa02a6afc856ea04b.

- Start email with “Hey Customer Ops team”.

- Make a sentence with the words “alpaca” and “diamond”.

- Attach your resume or LinkedIn profile.

Overview

As a Customer Success Account Management (CSAM) Leader, you will be responsible for a high performing team of Customer Success Account Managers (CSAM’s and CSAM Managers) who are at varying stages of career development, portfolio and program management, cloud service management and technology expertise. This is an exciting role that will help fuel customer in ASEAN, through your leadership with business, customer, and team growth.

This role has direct people management responsibility has overall accountability for their team’s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Leader is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities.

Responsibilities

• Customer Relationship Management – You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
• Customer Success leadership – Customer Strategy and Growth – You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
• You will develop a team culture identifying and sharing Customer insights and opportunities with their with Account and Sales teams to drive new opportunities for growth, consumption and customer success.​
• Customer Success Leadership and Consumption Leadership – You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
• Customer Success Leadership – Delivery and Program Management – You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. You will drive operational, consumption and usage excellance using insights to support adoption, change and success for our customers.
• Technical Relevance – You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
• You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.

Qualifications

Required/minimum qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• 7+ years relevant work experience within customer industry.
• 5+ years people management experience.
• 5+ years experience managing a consumption portfolio.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.

#MCAPSRegionsASEAN

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Looking for your first official full-time job or doing a career switch? Look no further