As a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc. 

During your day-to-day you're expected to analyze the quality of partnerships from an operational standpoint, identify opportunities to automate and scale operational processes for our partners and for the internal teams who service our enterprise clients as well as deal with partner demands towards Wise operational processes.  

This is how you will maximize the value partners receive from using Wise solution by reducing operational friction and defect. 

You will be working closely with the Account Management team and Wise operational teams, which are global. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development.
 

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 

• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 

• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 

• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 

• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas. 

Job Summary & Responsibilities: (RETAIL)

The incumbent will be assigned to one of our showrooms within retail hours and is responsible for driving sales, enhancing the in-store customer experience and cross-selling products across different stores. This role will be trained to have deep knowledge of all current promotions, discount mechanics, and brand-specific offers across all product categories.

The nature of this role is to actively recommend tailored deals, promote products, and connects customers with the appropriate Sales Executives. The incumbent is to assist customers, ensuring they receive the best possible deals and product recommendations. The main goal is to increase store sales by offering superior deal package and increase customer engagement.

• Stay updated on Gain City promotions, discounts, and brand deals.
• Keep informed about new products to provide accurate recommendations.
• Engage customers to understand their needs.
• Recommend personalized deals based on customer preferences.
• Proactively promote in-store deals and offers.
• Suggest bundles, upsells, and complementary items to increase sales.
• Recommend add-ons like extended warranties, service plans, and installation services.
• Refer customers to the appropriate sales executives by product category.
• Facilitate smooth customer experiences between different product category sales teams.
• Work out the final price based on the customer’s selected items.
• Identify upsell and cross-sell opportunities based on customer preferences.
• Coordinate and follow up on deliveries and installation services for customer orders.
• Monitor performance of deal-driven products and provide feedback on strategies.
• Suggest improvements to promotions based on sales data and customer feedback.

Qualifications:

• 2+ years of experience in retail, sales, or deal management, preferably in consumer electronics or home appliances.
• Strong knowledge of promotion mechanics, discount strategies, upselling, and cross-selling techniques.
• Excellent customer service skills with a passion for enhancing customer satisfaction.
• Proven ability to work in a retail environment and manage multiple customers simultaneously.
• Skilled in closing deals and cultivating customer loyalty.
• Proficiency in CRM systems, point-of-sale (POS) systems, and Microsoft Office.
• Strong communication and interpersonal skills.

Basic Information

• 5 Days : 8.30am - 5.30pm
• Attractive Basic + monthly sales incentive
• Training provided - You will see incremental improvements by the days

Job Responsibilities:

• Handle the full recruitment process, from sourcing candidates to job placements
• Identify and develop potential leads
• Oversee the deployment of candidates for projects
• Follow up with clients and candidates to build rapport

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified**

JOB SUMMARY

Overall

• This CX role is the torchbearer of a customer-centric culture in an organization that leads to great customer experience. As a CX Analyst within the team, you will bring your mastery of analyst experience to coach stakeholders and teams across the bank as we transform the way we collect data, listen to customers, and identify the focused area to improve experience for our customers.
• This role will be focusing on operationalizing the Global CX Strategy, Complaints Optimization, NPS, Analytics, and market partnering. A “challenge accepted” attitude is a must in this fast-paced environment.

RESPONSIBILITIES

Strategy

• Review industry best practices and benchmarks to ensure WRB is always efficient in their setup and operation across Customer Experience domain. Brings in the customer lens, voice, behavior, and insights and translates these into a defined set of linked end-to-end customer experiences to our various markets. Partner with Analytics and Insights teams on CX optimisation initiatives to turn data into actionable insights. Translate insights into compelling story, and effectively communicate business outcomes that deliver a best-in-class ROX.

Business

• Continuously monitor, analyze, and improve customer satisfaction, NPS, average response time, average resolution time and other customer metrics. Operationalise the global customer experience blueprint and ensure continuous improvement processes alongside Country CX heads to enhance customer experience and customer service levels. Work intensively with Country CX teams to deliver a seamless customer experience across all stages and touchpoints in a customer journey

Processes

• Operationalize CX Sharing forum to facilitate strong and effective collaboration across WRB CX Heads to deliver on the Customer Experience agenda. Standardise and maintain Global Customer Experience framework and standard operating procedures for WRB. Build and maintain user friendly dashboards to visualize client insights and turning data into insights by using data analytics tools like Qualtrics, Tableau, PowerBI. Managing vendors to translate business objectives into tangible results and deliverables. Understand Client Journey improvement process. Suggesting the right tough points to collect data and measure right client insights during the journeys. Participate group activities such as envisioning / ideation, planning, issue resolution, action planning, assumptions testing & prototyping as well as requirements gathering.

People & Talent

• Individual Contributor. Be a team player and uphold the company values behaviours.

Risk Management

• The ability to understand of the main risks facing the Group and the role they play in managing them.

Governance

• Support the Global Process owner for Complaints and take active role in the Group CX Forum

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group WSDM & CCO teams
• Group and Country Personal Banking teams, Digital teams, Product teams and CX teams
• Group Digital Management team, WRB
• Group Personal Management team, WRB
• Global COO teams, WRB
• External Consulting firms and research partners

Other Responsibilities

• Embed Here for good and Group’s brand and values in Client Experience and Research
• WRB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• 5 plus years working experience in Banking.
• 3+ years in Customer experience management and customer insights in finance industry.
• Experience of Customer experience processes, and proven customer-centered design methodologies.
• Proven track record in executing & operationalizing a Customer experience vision.
• Strong strategic acumen coupled with strong execution experience.
• Outstanding stakeholder management skills.
• Strong collaboration, consensus building, problem resolution and communication skills are a prerequisite.
• Application of in-depth customer experience knowledge and best practice.
• Proven achievement of consistent, high-quality results.
• High energy, can-do attitude, very strong sense of ownership and desire to succeed with commensurate analytical and strategic skills.
• Executive-level communication & presentation skills; must have persuasive "presence" and ability to effectively communicate technology to business stakeholders and business to technology people
• Energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.
• Relationship building – able to build strong relationships across internal and external stakeholders.

Role Specific Technical Competencies

• Banking.
• Customer experience management.
• Customer-centered design methodologies.
• Stakeholder management skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

OPERATION MANAGER

Job Description & Requirements

Must be able to oversee every section of the company

Should be in charge of the overall supervision an entire organization

Most of the time,applicant is required to attend meetings than staying in front of the computer

must be able to make decisions, sometimes quickly, based on available information

should be able to convey complex thoughts and processes clearly and concisely

also able to build a diverse team with different talents and personalities

JOB REQUIREMENTS

Education is not required

10+ years of experience in any related field.

Should be helpful for existing/new staffs by providing necessary training

Ready to work in Rotational Shifts

Work Location: Ang Mo Kio

You will be responsible for monitoring and managing the delivery of Managed Security Services, establishing close engagement with key stakeholders.

Job Responsibilities:

• Build and maintain a trust, in partnership with cross functional teams to provide Managed Security Services.
• Contribute to service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams to resolve issues and attend any escalation meetings, if required.
• Ensure that Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Experience in handing customer queries , customer satisfaction, retentions and engagement.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Gifted & Talented Education Group

We are expanding and looking for motivated individual to join our team.

Customer Service Executive / Manager

(Full Time and Part Time positions available)

Requirements

· All disciplines of study, min ”O” level or equivalent

· Minimum 2 years’ experience in customer service and admin duties

· Team worker with approachable and friendly personality

Job Scope:

· Front desk service and customer management

· Handle calls, emails and walk in enquiries

· Customer service and sales related matters

· Any other projects as assigned

Working Hours:

Off days: Two weekdays off

Weekend availability

Remuneration Package :

· Remuneration will commensurate with experience

· Career path which leads to centre manager

Please submit your resume stating your current and expected salary.

Only shortlisted candidates will be notified.

A Day in the Life:

• Manage the day-to-day operations of Kingsmen Exhibits Design Studio (KE Studio) in Singapore
• Lead and manage a team of designers of various disciplines on their day to day tasks
• Seek and procure new Key Accounts for KE studios as well as for Kingsmen Exhibits and the Kingsmen Group
• Work in close collaboration with the Account, Project and Sales Directors and teams to secure new accounts and projects
• Lead in pitching for projects and potential accounts in Singapore and any other Kingsmen office when required, including overseeing the progress through the various stages
• Increase the success rate of design pitches and tender submissions
• Expand KE’s various creative services at the highest level and on a wider geographical spectrum
• Lead and mentor all designers under your charge, improve and better their skills and the level of their design outputs and qualities
• Expand the scope and capabilities of the design manager in KE Studios
• Improve the work processes and efficiencies of KE Studios
• Work in tandem with the Creative Directors of Kingsmen Design Studios on improvements of the administrative procedures and policies
• Perform any other adhoc duties

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

You'll be in charge of:

• Attend all incoming calls in a fast, accurate and courteous manner
• Manage Zendesk and ticketing software system
• Respond to emails in a prompt and professional manner
• Input restaurant bookings in the system and confirm restaurant reservations within the stipulated time frame
• Handle special requests
• Communicate with Behold Julien venues and other departments to ensure seamless communication.
• Assist customers all other relevant enquiries
• Perform other urgent matters and any other reasonable duties and responsibilities as required by the Management

Qualifications:

• Minimum of 2 years of experience in guest services within the hospitality industry.
• Experience with Seven Rooms Table Management system will be an advantage but no crucial as training will be provided.
• Good understanding of fine dining operation and service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite and restaurant management software.
• Availability to work flexible hours, including evenings, weekends, and holidays

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

Job Responsibilities

Project Planning and Initiation:

• Develop comprehensive project plans, including scope, budget, timeline, and resource allocation.
• Collaborate with stakeholders to define project objectives and deliverables.

Execution and Monitoring:

• Oversee the construction process, ensuring compliance with design specifications, quality standards, and safety regulations.
• Monitor project progress and performance, making adjustments as necessary to stay on track.

Budget and Resource Management:

• Manage project budgets, controlling costs, and ensuring financial accountability.
• Coordinate with suppliers, subcontractors, and vendors to procure necessary materials and services.

Client and Stakeholder Relations:

• Maintain strong relationships with clients, addressing any concerns and ensuring satisfaction throughout the project lifecycle.
• Facilitate communication among project stakeholders, including architects, engineers, and regulatory authorities.

Quality Assurance:

• Ensure that all construction work is completed to the highest quality standards and in accordance with industry best practices.
• Conduct regular inspections and reviews of work to identify and resolve any issues promptly.

Risk Management:

• Identify potential risks and develop mitigation strategies to minimize their impact on the project.
• Prepare and present regular project updates, including risks and challenges, to senior management.

Job Requirement

• Bachelor’s degree in Construction Management, Civil Engineering, Architecture, or a related field.
• 5–10 years of experience in project management within the construction industry, with a focus on hotel or hospitality projects.
• Proven track record of successfully delivering large-scale construction projects on time and within budget.
• Experience in managing multidisciplinary teams and coordinating with various stakeholders.

We are seeking a highly motivated Customer Success Manager (CSM) with a passion for customers and an interest in Fintech/alternative investments. The CSM role sits between our client facing teams and our clients’ organization. This individual will serve as the Customer Advocate for Preqin’s strategic and high growth accounts. CSMs will prioritize our customers’ success above all else, own our accounts’ health, and work cross-functionally with all client-facing teams. The CSM will also have a thorough understanding of Preqin’s products and services and identify upsell opportunities for Sales, while nurturing the client relationship.

The CSM will effectively engage with contacts across all levels within clients’ organizations and thus develop a deep knowledge of their accounts, their clients’ industry/sector and business needs. As Preqin’s products and services grow, CSM’s will work to build interest within our user base, increase customer usage and engagement, identify upsell opportunities for the sales team, and ensure that our clients are maximizing value and continuously growing with us.

In this role you will:

Lead Onboarding for Preqin’s strategic accounts:

• Develop a deep understanding of our clients’ organizational structure, each users’ role, and day-to-day function
• Act as consultants and problem solvers. CSM’s will go the extra mile to understand the pain points in our users’ existing workflow, then strategize and train clients on how to reach solutions and desired outcomes by using Preqin products
• Discover ongoing opportunities to weave in Preqin’s products/services into our clients’ daily workflow
• Grow customer lifetime value by proactively engaging clients and serving as their advocate internally
• Nurture relationships with strategic accounts; drive ongoing education and continued value of our products and services. In-depth understanding of your Book of Business and how to provide value-added solutions
• Constantly fostering customer centricity within the Sales team and wider business
• Proactively and empathetically engage clients at risk, ensuring urgent client issues are resolved in a timely manner
• Discovering trends for churn, optimizing processes for danger accounts moving forward
• Collaborate with other business units (product, strategy, marketing etc.) to empower the overall client experience and streamline all client success efforts/processes
• Building strong relationships with your clients and help source testimonials, referrals, etc.

You are a good fit if:

• Minimum of 1.5 years' experience in Client Success or customer facing roles in the finance, SaaS, tech or related industries
• Must have a “Client-first” attitude
• Experience using Excel, Salesforce and/or other CRM tools is desirable
• Strong interpersonal communication and listening skills; comfortable on phone
• Comfortable travelling to visit clients within your remit
• Must have a can-do and problem-solving mentality
• Views existing friction points in the product and customer journey as opportunities for improvement

About Preqin

You will be joining the world’s leading data and insights provider for the alternative assets market. We empower the global financial community with critical information and leading analytics solutions to help them make faster and smarter investment decisions, and to make them with confidence. A forward-thinking company, we lead our industry through innovation. We trust in the power of data, and we use it to increase transparency in alternatives. We believe that access to information leads to more investment in the ideas and infrastructure that build strong communities.

Do you enjoy interacting with people from all walks of life? Are you high-energy and get satisfaction giving someone a great memorable experience? Are you driven and looking to fast-track your career?

Motion Art Space is the original motion art experience in Singapore. We are a fast-growing startup that has been featured in numerous media outlets, including Vogue, Straits Times, Time Out, and 98.7FM. We have over 1,300 5-star reviews on Google; collaborated with brands including Rolls-Royce and Roger Dubuis; and have hosted teams from the Prime Minister's Office, Google, Hermes, and many more!

We are seeking a fun and driven individual to join our team with the following responsibilities:

• Amazing hospitality: Welcome and guide customers with high energy at our retail space
• Develop and implement standard operating procedures
• Maintain a visually appealing and well-stocked space
• Train and manage a team of part-time crew schedules and cultivate great team culture
• Work with the marketing and product team to implement campaigns and projects
• Mixing formulated paints and varnishing paintings (our space is a paint environment)
  

If you are:

• Fun and extroverted, and enjoys interacting with people and gets energy from events.
• Polite and patient to provide exceptional customer service.
• Passionate about art and creative experiences (no art background needed!).
• Able to manage your time responsibly and work on weekends and public holidays.
  

Here's what we provide:

• Salary: $2800-$3300
• Career growth opportunities. We are always looking for passionate individuals to join us long-term as we grow and expand.
• Friends & family discounts.

To apply, please submit your application or send your CV to [email protected].

Links

https://motionartspace.com/

https://www.instagram.com/motionartspace/

https://www.tiktok.com/@motionartspace/

https://www.linkedin.com/company/motionartspace/

EVe Charging Pte Ltd is Singapore’s leading EV charging solutions provider, a wholly owned subsidiary of Land Transport Authority (LTA), tasked with managing Electrical Vehicle (EV) charger deployment for HDB carparks and undertaking supporting electrical infrastructure upgrades.

As a Customer Experience and Marketing Intern at EVe, you will embark on a transformative journey to gain invaluable hands-on experience in elevating and streamlining the customer journey. Collaborating closely with our business development and operations teams, as well as our partners, you will engage in various facets of customer engagement. This internship is thoughtfully designed to immerse you in customer-centric strategies, process enhancement, and develop and execute digital marketing activities.

This would include:

1.Support the Customer Experience Research & Analysis to understand customers painpoints and provide datapoints to improve EVe’s CX initiatives.

• Support the development EVe’s CX strategy.
• Assist in orchestrating and executing customer engagement initiatives, including surveys and events
• Understand customers’ painpoints through regular service audits
• Support the mapping of customer journey design and delivery for all EVCOs

2. Marketing and Branding Support to enhance EVe’s visibility

• Support the execution of EVe’s communications strategy initiatives.
• Support EVe’s calendar of communication activities, including supporting EVe’s social media channels
• Support and produce content for EVe’s channels
• Track and assess EVe’s presence and engagement online

Job Requirements:

• Tertiary qualification in Business, Marketing, Communications, or a related field.
• Proficient in both written and verbal communication.
• Knowledge in UX is advantageous.
• Possesses an innate customer-centric mindset, driven by a genuine passion for elevating the customer experience.
• Willing to commit to a minimum four (4) months internship duration.
• Demonstrates adaptability to swiftly evolving circumstances and a flexible work approach.
• Embraces a positive attitude and an insatiable eagerness to learn.

*Ring Ring* Your end-users need your help! Will you rise to the occasion and answer the call, drawing on your expertise to solve the problem that they are facing at that moment? Our Customer Analysts are the "Batmen" of Titansoft, give them the bat-signal, and they will look into your issue and beat them into oblivion. *POW!*

What a Customer Analyst does in Titansoft

• Assist in product support for end users
• Coordinate with team members to resolve reported problems by end users within SLA
• Provide a single point of contact for end users to report problems
• Work closely with team members to suggest and propose prevention methods or workarounds for problems
• Be proactive with system monitoring, provide efficient solution and action before end users report / problems occur
• Take responsibility on receiving reports or problems until the root cause is solved or preventive action is applied
• Willing to perform 24/7 support duties on rotational basis
• Perform tasks assigned by direct supervisor

What we are looking for in a Customer Analyst

Qualifications

• Minimum Advance Diploma in Computer Science or related field

Experience

• At least 1 year of technical support customer service experience in a corporate IT environment.
• Basic knowledge in TCP/ IP networking as well as web services
• Basic knowledge in web application development and support

Skills

• Ability to work on their own initiative and be a self-starter
• Detail-oriented and ability to consistently produce high quality, accurate work
• Exceptional problem solving and troubleshooting skills
• Willingness and ability to work co-operatively with others as part of a team
• Flexibility in terms of responsibilities and working arrangements
• Good interpersonal and communication skills with report writing and documentation skills
• Ability to work under pressure for deliverables

What everyone gets in Titansoft (psst. We didn't get that Great Place To Work in Singapore 2024 Award for nothing!)

• 18 days of rest and relaxation for each year (P.S. It gets even better over the years!)
• Competitive salaries and bonuses bench-marked against big players in the industry (Yeap, those companies!)
• Flexible working hours (Sleep in a little longer after fixing that pesky bug from last night)
• Comprehensive insurance coverage
• Wellness fund (Flexibilty to use it for medical, dental, EAP or even attraction parks!)
• Very well-stocked pantry (We've never heard of the term 'Hunger Games', nope)
• Communities of Practice and Workshops catered for your growth and learning
• Substantial subsidies and programs to keep that creative flow while having fun (Health promotion program, annual overseas company outing, an annual dinner that nobody will ever forget, etc.)
• Hardcore work and hardcore fun!

Working at Titansoft will probably be unlike any other careers you have ever had. Discover why you should join us!

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Description

- Handles "Shopee" parcels

- Scan and distribute the parcels to customers.

- Ensure accurately

- Non-aircon environment.

Working days:

3/4days per week

12hours shift: 9am to 9pm

Working days: Tues/Thurs/Sat and alternate Sun

Need to commit the days mentioned above.

Salary: $1,600.00

Key Responsibilities

• Handle inbound customer calls, emails, or live chat inquiries in a courteous and professional manner.
• Provide accurate information about banking products,services, policies, and account details.
• Assist customers with transaction inquiries, account troubleshooting, and complaint resolution.
• Process requests such as account updates, password resets, and other routine banking tasks.
• Escalate complex or unresolved issues to the appropriate departments while ensuring proper follow-up.
• Maintain up-to-date knowledge of banking regulations, policies, and procedures.
• Achieve or exceed performance metrics such as customer satisfaction, first-call resolution, and response time.
• Accurately document customer interactions and ensure data confidentiality.

Qualifications

• Proficiency in both English and Mandarin is required, familiarity with business-level Mandarin for communication with stakeholders in China, Taiwan, or Hong Kong is required.
• Previous experience in customer service.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced environment while managing multiple tasks effectively.
• Familiarity with basic banking products and services is an advantage.
• High school diploma or equivalent; additional qualifications in finance or a related field are a plus.
• Work hours – 9am – 1pm or 10.30am – 2.30pm (5 days a week)

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

In a nutshell

This gig is all about delivering on our service standards on the gym floor, during a personal training experience. You’ll be empowered to perform as per the expectations stepped out in the Exercise Experience Coach journey.

A day in the life

• Perform in line with expectations identified within the Exercise Experience Coach journey.
• Provide exceptional service through our gym floor product range including ensuring the gym areas and equipment is maintained and presented as laid out as per brand standards.
• Deliver all products in line with the service level expectations attached to gym floor services and PT sessions combining unique physical experiences through to uplifting mind-body journeys.
• Leverage your personality to create a culture where the community become loyal clientale.
• Embrace feedback and suggestions to improve exercise product delivery.
• Advocate safety and ensure an overall safe environment for members and team members.
• Keep all workouts safe (considering equipment, technique and pre-existing injuries).
• Stay on top of all admin to ensure seamless booking, payment and validation of sessions.
• Naturally act as a brand ambassador to support marketing activities as required.

To land this gig… and your ongoing mindset

• You have the required recognised personal training certification to deliver PT sessions. You also have your first aid, flexibility to work a non-traditional schedule.
• You have aligned experience. You know how to deliver meaningful workouts and encourage mindfulness of the people around you. You’re an exercise enthusiast. You love to learn new skills as much as you love to deliver them. You’re comfortable connecting with members and thrive on building true community. You may already have a loyal following.
• You are people focused. You’re a raw and magnetic personality. You get a kick out of getting people to those I did it! Moments and witnessing their results and achieving their goals. You’re confident and cool under pressure. You love a friendly plank competition.
• You are self-assured. You listen intently. You speak eloquently. You can connect with anyone and You love to inspire.
• You are driven. You love motivating others. You leverage your life experience and charismatic personality to help members experience physical, mental and emotional breakthrough moments.
• You have a can-do approach. You think on your feet. You’re cool with ambiguity and you roll with the punches when things change. You’re motivated to continually improve. Whatever a client needs, whatever a client is looking for, you help them find it.

Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource.

Join the Exhibitions team and create memorable experience as an Assistant Experience Engineer.

Essential Job Functions

As an Assistant Experience Engineer, you play a pivotal role in developing exhibits and experience, ensuring they operate at the highest level for the enjoyable experience for our guests.

Your responsibilities include the following:

- Exhibit checks, reporting, troubleshooting and maintenance of exhibits/exhibitions

- Carry out periodic image back-ups of our exhibits, maintaining the exhibition network and administration of the team’s knowledge management database (storage FTP server)

- Set-up and takedown of Exhibitions

- Exhibit Ideation and Prototyping

- Work on Exhibit Specifications (including providing technical advice for development projects)

Requirements

Knowledge and work experience in the following areas will be an advantage.

Diploma in Industrial Design/Product Design:

· Machining, mechanical assembly works, electrical and electronic systems, digital prototyping using CAD (computer-aided Design) software.

· Rapid prototyping, addictive and subtractive fabrication of spare parts and components for exhibits, exhibit housing and experiences.

· Operating woodworking machines such as, the bench saw, planer, routers and stand drill.

· Wood/plastics fabrication works

OR

Diploma in Information Technology or equivalent:

· Familiarity with troubleshooting basic computer hardware faults, diagnose software issues within an exhibit and resolve them

Other Skills/Abilities

Having a strong interest in taking apart or fixing things, coupled with the ability to handle basic equipment and tools useful in carrying out the duties within the galleries.

We value qualities such as professionalism, initiative, and quality service in all aspects of interaction with both internal and external customers, collaborative and enthusiastic about learning and acquiring new skills.

Shift Requirements

Rotating 5-day work shifts is a requirement, while duties on weekends and public holidays will be scheduled as and when required.

Only shortlisted candidates will be notified.

Hey Hey! Are you seeking an opportunity that helps you improve and grow your personality?

Our company is expanding!!

We are looking for an enthusiastic Junior Events Marketing to join our growing team. We provide development on personal growth, communication skills and we never fail to see teammates walking in and out of the office smiling. :)

Responsibilities:

-Meet and exceed sales targets by effectively managing the sales cycle from lead qualification to closing deals.

-Drive customer acquisition through face-to-face interaction

-Assisting in the expansion of our organizational growth (locally and regionally)

What do we want from you?

-No experience? Fear not, 1-1 mentorship and guidance are provided!

-Keen learning attitude and enjoy interacting with new people

-Hunger for personal development and progress

-Team player

Benefits:

-Opportunity to work in multiple projects

-Attractive Performance Incentives

-Overseas Travelling Opportunities

-Fun Environment

-Team bonding activities

Summary of role requirements:

• No experience required for this role
• Working rights required for this role
• No experience required for this role
• Expected salary: $3000-$5000 per month

We regret to inform you that only shortlisted candidate will be notified.

Join us today!

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)