Job Descriptions

• Develop and execute marketing strategies to align with business objectives.
• Plan, implement and optimise campaigns across both digital and traditional marketing channels.
• Conduct market research to analyze customer needs, competitor strategies, and industry trends.
• Collaborate with external agencies and vendors to implement marketing initiatives.
• Oversee online marketing efforts (SEO, SEM, content marketing, social media, PPC) and provide regular performance reports to stakeholders.

Job Requirements

• Degree in Graphic Designing, Art, Marketing or related field;
• Experience in video development and conceptualizing creative ideals;
• Knowledge in a wide range of social and digital media and graphic design software (eg : TikTok, Instagram & etc);
• Occasional travel may be required for events and market visits.
• Competent and confident in using design software, such as Adobe Premier, Adobe Photoshop, Adobe Illustrator, Filmora, Fireworks & SketchUp;
• Good command of English, Mandarin as these are the primary languages required to engage our customers on social and digital media.

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

Job Description & Requirements

A company specializing in the manufacture, trading and distribution of sanitary fittings, bathroom and kitchen products, located around Joo Koon area. We require a dynamic individual to join us as:

ASSISTANT ADMIN MANAGER

Responsibilities:

• Reporting to the Directors, you will perform the full spectrum of HR and administrative functions including coordination of meetings and corporate activities, maintenance of office peripherals, recruitment and orientation of new staff
• Ensure proper implementation of the company's systems, policies and procedures
• Ensure legal compliance with regulatory bodies and governmental agencies
• Handle staff benefits and welfare administration, employee relations, training and development
• Perform advisory and consultancy role to employees on HR related matters, handle foreign workers' passes, work safety and disciplinary matters
• Handle employees' leave management, payroll and other statutory filing
• Handle logistics arrangement
• Perform any other duties assigned by the management from time to time

Requirements:

• Diploma or Degree in any discipline. Additional qualifications in HR and business management would be an added advantage
• At least two years of working experience in a similar capacity and in the manufacturing sector is preferred
• Self-motivated and a good team player with excellent leadership and interpersonal skills
• Possess superior decision-making, problem-solving skills and conflict-management abilities
• Excellent command of written and spoken English and Chinese to liaise with Chinese speaking employees and associates is preferred
• 5 Working Days
• Able to start work immediately or within short notice (preferred)

If interested, please email to us or apply online, enclosing your resume in pdf and stating clearly current and expected salaries.
We regret that only short listed candidates will be notified.

Mon to Fri 9am - 5.30pm

Hybrid work arrangement

Position Summary :

This position is to collaborate with key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. Your expertise will contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators

Responsibilities that Define Your Success:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.

• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.

• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.

• Demonstrate prowess in analytics tools such as Amplify and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.

• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skilfully interacting with the media and organizing media events.

• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.

• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.

• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.

• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

Job Requirements:

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.

• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

• Possess a keen eye for detail, ensuring meticulousness in all endeavours.

• Demonstrate maturity, resourcefulness, and the ability to think strategically.

• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages

• Good experience into B2C industry

• Prior working experience with marketing agency would be added advantage

LEAD AND INSPIRE A TEAM TO DELIVER OUTSTANDING CUSTOMER SERVICE.

OVERSEE DAILY RESTAURANT OPERATIONS, ENSURING EFFCIENCY AND QUALITY.

MAINTAIN HIGH STANDARDS OF CLEANLINESS, SAFETY AND FOOD QUALITY.

DEVELOP STRATEGIES TO GROW CUSTOMER SATISFACTION AND REVENUE.

STRONG LEADERSHIP AND PROBLEM SOLVING SKILLS.

EXCELLENT COMMUNICATION AND ORGANIZATIONAL ABLILITES.

WE ARE LOCATED AT 511 UPPER JURONG ROAD B01-01, CALL 96323551 FOR AN INTERVIEW.

Join Our Dynamic Sales Team!

Position: Sales Manager
Product Focus: Interactive Panels

About Us:
At AV Media Pte Ltd, we pride ourselves on being a leading provider of cutting-edge audiovisual solutions. We are looking for passionate and driven sales professionals to join our team and champion the sales of Interactive Panels, a state-of-the-art solution transforming collaboration and education.

Key Responsibilities:

• Develop and execute sales strategies to promote and sell Interactive Panels.
• Identify and engage potential customers in corporate, educational, and government sectors.
• Build strong relationships with clients to understand their needs and provide tailored solutions.
• Deliver product demonstrations and presentations to showcase the value of Interactive Panels.
• Collaborate with the marketing team to implement campaigns and drive lead generation.
• Meet or exceed sales targets and provide regular performance reports.

What We’re Looking For:

• Proven sales experience, preferably in the technology or audiovisual industry.
• Excellent communication and presentation skills.
• Strong interpersonal and relationship-building abilities.
• Self-motivated and goal-oriented mindset.
• Familiarity with interactive panel technologies is a plus but not mandatory.

What We Offer:

• Competitive salary and attractive commission structure.
• Comprehensive training on products.
• A supportive and collaborative work environment.
• Opportunities for career growth and development.

How to Apply:
Send your CV and a cover letter detailing your sales achievements to [email protected].

Be part of a team that’s revolutionizing the way people connect and collaborate!

For inquiries, contact us at 65692123.

AV Media Pte Ltd – Empowering Interaction, Redefining Innovation

Job Description:

1. Provides investment information and financial advice;

2. Works with corporate and individual clients;

3. Maintains knowledge of oversea real estate of investment and financial products, including trusts, stocks, bonds, and shares;

4. Lialise with Chinese colleagues.

Job Requirement:

1. At least 5 years related overseas(especially in China) real estate and investment experience.

2. Engages in regular research to stay apprised about Singapore and China economy, global financial markets, and general current events.

3. Maintains current knowledge about financial products available to corporate and individual clients, including bonds, stocks, investments, and real estate investment.

4. Works closely with investment analysts to assess financial information and investment opportunities.

5. Uses complex financial models to project future earning and profit potential and uses this data to inform decisions and proposals.

6.Takes on high levels of responsibility on behalf of financial institutions, corporate clients, investment organisations, and insurance companies.

7. Specialises in a particular field or industry to aspire to achieve expert level knowledge.

We are seeking a dynamic and experienced Project Manager to oversee the successful planning, execution, and delivery of IT infrastructure projects. The Project Manager will be responsible for coordinating internal teams, managing client relationships, and ensuring projects are completed on time, within scope, and within budget. The ideal candidate will have strong leadership, organizational, and communication skills, with a proven track record of managing IT projects.

Key Responsibilities:

• Lead the planning and implementation of IT infrastructure projects, including network, systems, storage, and security initiatives.
• Define project scope, objectives, and deliverables in collaboration with senior management and stakeholders.
• Create detailed project plans, including timelines, resource allocation, risk management, and budgets.
• Manage project teams, assigning tasks, setting priorities, and tracking progress to ensure timely delivery.
• Act as the main point of contact for clients, providing regular updates, managing expectations, and resolving issues promptly.
• Oversee the implementation of systems, networks, and other IT solutions, ensuring that all technical requirements are met.
• Coordinate with vendors, contractors, and external partners to procure resources and services as needed.
• Manage project risks, anticipating potential challenges, and developing mitigation strategies.
• Ensure that all project documentation, including status reports, meeting minutes, and project deliverables, are up-to-date and accurate.
• Monitor and report on project progress to senior management, identifying any risks or issues that could affect project outcomes.
• Facilitate post-project evaluations and ensure proper project closure, including documentation of lessons learned.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Project Manager in IT infrastructure or similar industries.
• PMP, PRINCE2, or equivalent project management certification preferred.
• Strong knowledge of IT systems, networks, storage, and security solutions.
• Excellent leadership, organizational, and time-management skills.
• Ability to work under pressure and manage multiple projectssimultaneously.
• Proficiency in project management software tools such as Microsoft Project, JIRA, or Trello.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Experience working with cross-functional teams and managing client relationships.

Preferred Skills:

• Familiarity with cloud platforms such as AWS and Azure.
• Knowledge of Agile and Scrum methodologies.

Experience in managing IT projects within the financial or government sectors

Responsibilities:

- Monitor and manage the day-to-day operations of the project / program / term contract, including developing short and long-range targets, daily activities, safety, quality, financial controls, and reporting and coordination of all stakeholders and subcontractors

- Familiarize, comprehend and execute contracts requirement

- Plan the work schedules and efficiently organize the project/maintenance activities in order to meet an agreed program of deadlines

- Attend regular meetings with clients, consultants and sub-contractors

- Resolve technical and contractual difficulties and other issues that may arise.

- Communicate clearly and confidently with senior management, providing solutions and contingencies for any problems encountered.

- Write technical reports and proposals as requested for the project.

- Ensure smooth execution of all projects from pre-construction to post-construction stages.

- Conduct preliminary site feasibility studies and recommend feasible planning proposals.

- Have experience with productivity tools such as Enterprise Resource Planning (ERP) or Maintenance Resource Planning (MRP).

- Ensure compliance with all statutory requirements, regulations, codes of practice, and company safety rules and regulations at all times.

- Handle ad hoc assignments or tasks as required.

Requirements:

Diploma in Building and Architecture, Mechanical/ Electrical Engineering, Building/ Facilities/ Real Estate Management

Minimum 5 years of relevant working experience

Experience in M&E Engineer

Good written and communication skills

Job Responsibilities:
Plan and execute ACMV projects

Oversee day-to-day site activities (installations, inspections, progress), daily & routine maintenance

Lead and coordinate FM project teams

Manage project schedule, cost and quality and site safety.

Ensure successful, cost-effective and timely project delivery.

Interface and liaise with customers, consultants and contractors.

Manage subcontractors and suppliers to ensure timely delivery of services and materials.

Project meetings and reviews to ensure targets are met.

Requirements:

Min Diploma / Degree in Engineering (Mechanical / Electrical Engineering / Construction / Building related)

With years of project management experience.

Able to define project work scope, requirements and specifications, and identify, allocate resources for executing the project from start to completion.

Job Responsibilities:

Achieve monthly, quarterly, and annual sales targets of SGD200,000 per month

Prepare sales forecasts and analyze sales data to improve profitability.

Negotiate contracts for catering and event services, ensuring profitability while maintaining customer satisfaction.

Develop and implement sales strategies to attract new customers and retain existing ones.

Identify and target corporate clients, event organizers, and other potential customers for group bookings and catering services.

Monitor market trends and competitor activities to stay ahead in the market.

Build and maintain relationships with regular customers, event planners, and other stakeholders.

Address customer inquiries, complaints, and special requests to ensure satisfaction.

Work with the restaurant's staff to provide a personalized dining experience.

Collaborate with marketing teams to design and execute promotional campaigns, discounts, and events.

Leverage social media, digital marketing, and local advertising to attract a larger audience.

Organize food festivals, theme nights, or special events to boost foot traffic.

Work closely with the restaurant's kitchen, service, and operations teams to ensure smooth execution of sales commitments. Coordinate with chefs for special menus and offerings tailored to customer preferences.

Maintain detailed records of sales, customer interactions, and market feedback.

Present sales reports and strategies to senior management regularly.

Required Qualifications and Skills:

Education:

Bachelor’s degree in Business Administration, Hospitality Management, or related fields.

Experience:

Proven track record in sales and marketing, in the hospitality or food service industry.

Skills:

Strong interpersonal and communication skills.

Ability to negotiate and close deals effectively.

Knowledge of Indian cuisine and culture to effectively communicate with the target market.

Familiarity with customer relationship management (CRM) software.

Personality Traits:

Outgoing, proactive, and result-oriented.

Good organizational and time-management skills.

Key Performance Indicators (KPIs):

Increase in customer footfall.

Growth in revenue from catering and group bookings.

Customer retention rates.

Success of marketing campaigns and promotional events.

• Carry out tasks as per instructed by organization upper management
• Faciliate all aspects of operational and administrative needs of daily operations
• Prepare reports and documentations as per instructed by organization upper management
• Must be well-versed in operating Microsoft Office Suite
• Must be comfortable in performing tasks beyond usual scope, which are deemed critical for daily operations
• Provide support in the daily eldercare operations
• Manage communications between elderly clients, caregivers, next-of-kins and facilitate resolving of various matters and issues.
• Volunteering at eldercare facilities can be counted as job experience

Overall job objectives:

1. Achieves operational objectives by recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining administrative system improvements; implementing change.
2. Responsible for satisfying client requirements and fulfilling national/international regulations.

Core Responsibilities

• Responsible for all aspects of the lab operation including equipment, employees, supplies, process, inventory, and documentation and operate laboratory in safely manner.
• Develop test capabilities and testing procedure to achieve targeted goals and budgets
• Improve lab process efficiency and cost reduction initiative.
• Hires, trains, supervises and evaluates technical and support staff;
• Review and checking reports including Method Validation, External & Internal Correlation, Proficiency, Audit, Technical, Equipment Service etc.
• Involve in setting up, testing and commissioning of system and equipment.
• Handle procurement including quotation request and labware purchase for consumables, apparatus, equipment, instruments, maintenance and repair.

- Responsibilities to ensure hit the monthly sales target for the retail shop

- Responsible to order the stock for the retail shop.

- Responsible for monthly HR matter including applying the work pass for worker, calculate their payroll.

- Able to handling the customer with good services

- Able to do the hair cut, colouring, washing, blowing and etc.

DESCRIPTION

• Managing administrative staff

1. Overseeing the clerical and administrative teams, including recruiting, onboarding, and training new employees

• Ensuring smooth operations

1. Ensuring the office runs smoothly and effectively by managing policies, staff, facilities, and the budget

• Developing and implementing policies

1. Creating and enforcing rules to help the company run efficiently and smoothly

• Organizing meetings and events

1. Scheduling meetings, arranging for equipment

• Communicating with employees

1. Providing instructions, giving information, delegating tasks, and answering questions

• Representing management

1. Speaking with employees or third parties on behalf of management

Some skills that are important for administrative managers include:

• Excellent organizational and multitasking abilities
• Strong analytical mindset
• Good team player abilities
• Problem-solving and leadership skills
• Strong written and verbal communication skills
• Excellent interpersonal skills
• Understanding of confidentiality
• Proficiency in MS Office

1. Strategically plan and manage logistics, warehouse, and transportation for inbound and outbound deliveries
2. Arrange warehouse, plan routes and process shipments
3. Assist in daily operations
4. Daily Rostering of staff according to contractual manpower requirements
5. Familiar with company’s policies and procedure, maintain customer service and safety work environment
6. Plan and coordinate resources for daily inbound / outbound warehouse operation
7. Link up with clientele as first point of contact to address and solve operations issues
8. Ensure efficient utilisation of manpower pool allocated
9. Provide daily manpower report to Operations Manager
10. Perform any ad hoc tasks as assigned by Reporting Manager

About Us:

Haala Trading Pte Ltd is a leading wholesale trading company in Singapore, specializing in the procurement and distribution of diverse goods across various industries. We are looking for an experienced and strategic Procurement Manager to oversee our procurement operations, manage supplier relationships, and optimize sourcing strategies.

Key Responsibilities:

• Procurement Strategy & Planning:Develop and implement procurement strategies to ensure cost efficiency, quality, and timely delivery of goods.
  Forecast demand and plan purchases to meet business requirements while managing inventory levels effectively.
  
• Supplier Management:Identify, evaluate, and establish relationships with reliable suppliers locally and internationally.
  Negotiate contracts, terms, and pricing with suppliers to secure the best deals for the company.
  
• Cost Control & Optimization:Analyze procurement expenses and identify opportunities for cost savings without compromising quality.
  Monitor market trends to anticipate price fluctuations and adjust procurement plans accordingly.
  
• Quality Assurance:Ensure all procured goods meet quality standards and comply with relevant regulations.
  Address and resolve any issues related to supplier performance or product quality.
  
• Team Leadership:Lead and mentor the procurement team to enhance efficiency and achieve departmental goals.
  Provide training and guidance to improve team members' skills in negotiation, sourcing, and supplier management.
  
• Reporting & Compliance:Maintain accurate procurement records and generate reports for management on procurement performance.
  Ensure compliance with company policies and regulatory requirements.
  

Requirements:

• Education:Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
  
• Experience:Minimum of 3 years of proven experience in procurement management, preferably in the wholesale trading industry.
  
• Skills:Strong negotiation and vendor management skills.
  Excellent organizational and analytical abilities.
  Proficiency in procurement software and tools.
  Ability to work under pressure and handle multiple priorities effectively.
  

What We Offer:

• Competitive salary based on experience.
• Opportunities for professional growth and career advancement.
• A supportive and dynamic work environment.

Job Summary

Create, manage, and implement all-encompassing PR and marketing plans and programs, both short and long term, to increase revenue, generate foot traffic and build awareness.

As the Food and Beverage Marketing Manager, you are encouraged to be curious, innovative, and passionate in all that you do. You will have the opportunity to collaborate across multiple disciplines, including station and onboard operations, food and beverage operations, creative team, and retail partners.

You will partner closely with the marketing team members and sales team to generate new opportunities, drive revenue, and evolve the brand positioning for the food and beverage outlets within our stations and community. You will create and execute annual marketing plans and translate those into integrated campaigns and activation across PR, influencers, digital, partnerships, and other key channels. If you are a motivated, outgoing, and creative self-starter who enjoys a fast-paced entrepreneurial environment, this is the job for you!

Responsibilities

• Implement on property marketing programs with F&B Manager to create greater awareness of all on property outlets to drive greater penetration of that audience.
• Conduct ongoing meetings with the Station Operations team to collaborate on ideas, programming, and partner activations.
• Support the restaurant Managers and Assistant restaurant managers for activations, special events, merchandise, and holiday promotions.
• Work with Creative Department to create and print menus, signage, campaigns, and other collateral as they are needed and updated.
• Partner with Marketing Coordinators and CRM Manager to develop and implement marketing efforts across various marketing channels (social media, in station network, email, website).
• Perform weekly analysis of sales revenue to maintain an understanding of business drivers and consumer wants/needs.
• Collaborate with the operations, sales, and marketing teams to curate food and beverage offerings and experiences that will generate buzz and drive sales.
• Work alongside the Director of F&B and Operation Manager to set and track goals and ROI for promotions, specials, events, and marketing campaigns
• Also conduct audits and reviews to equity and franchise business with appropriate business solutions.
• To maintain flexibility to perform other duties and projects as required and deemed necessary to support the overall business objectives.
• Work with the sales team and F&B team to identify, solicit, influence and convert highly valuable revenue opportunities.
• Attend selected market events to promote new business & increase sales and marketing opportunities for the outlets.
• Monitor and report on effectiveness of marketing communications.
• Develop marketing campaigns that are aligned with brand and strategies.
• Create data-driven commercial insights and strategies to acquire customers.
• Works with the General Manager & extended teams to develop a Marketing & Events Plan & that identifies key market niche (s) and segments & defines the focus on these.

QUALIFICATIONS

• Proven track record of at least 8 years of brand marketing, advertising and promotion experience within Food & Beverage Industry.
• Minimum 5 years of relevant experience in the digital marketing field.
• Recognizing current trends, marketplace attitudes and company intelligence
• Commercially focused, ability to analyse market data and results driven.
• Confident and dynamic personality.
• Strong creative outlook.
• Photography, graphic design, videography and editing skills

Required Skills

Digital media, social media, tripadvisor, instagram, facebook, photography, graphic design, luxury, travel, curiosity, Initiative, can-do attitude, intelligent,perfect grammar, energy, well-groomed, pride.

Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional

- Degree in Marketing, Hospitality/Tourism/Hotel Management or equivalent.

Job Description & Requirements

• Plan, lead and monitor progress and performance against the project plan.
• Manages day-to-day operational aspects of a project, which includes manpower planning, construction progress monitoring, preparation of master schedule and cost control.
• Take actions to deal with the results of delay, bad weather or emergencies at construction site.
• Liaise with clients, consultants, subcontractors and authorities in resolving site issues.
• Effectively applies safe and economical methodology enforces project standards.

Requirement:

• Candidate must have recognised Degree in Civil Engineering or its equivalent
• Minimum 8-10 years' construction experience in project/site management in construction industry
• Work as Team leader, leading team on project requirements and target achievement
• Completed relevant safety courses required by MOM
• Independent, diligent, meticulous and highly motivated with excellent team spirit

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

* Min Diploma in Building / Construction

* Min 3 years experience in landed residential houses

* Proven experience as construction project manager or site Manager

* Understanding of construction procedures & sequence and project management

* Familiarity with Quality of works and MOM-Health and Safety Standards

* Good knowledge of MS Office + MS Project

* Able to prepare Master Programme & schedule

* Good communication and able to lead site Meeting .

* A team player with leadership abilities.

* Familiar with Authorities requirements & regulations .

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

Requirements:

- Min Nitec in any discipline
- Prior experience in call centre / order processing

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Customer Service Associate

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

- prepare contracts and monthly progress claims and variation orders

- assist to handle variation orders

- read, understand and intepret contractual terms

- able to read and interpret construction drawings

- prepare reports - able to analyse and compare quotations

- attend meetings with clients and suppliers and contractors

- 5.5 days work week

Job Descriptions:

· Manage the day-to-day site operations, deal with site technical & design issues, communicate & liaise with Clients, Architects, Consultants, Developers & key stakeholders of project from beginning to till final completion of project.

· Manage and coordinate all aspects of assigned projects from start to finish, ensuring that projects are smooth in operation and completing on time, within budget, good quality and to the satisfaction of clients.

· Develop and maintain project documentation, including project plans, progress reports, and other project-related documentation.

· Attend all required project meetings with consultants and clients, including necessary follow-ups and ensuring that project goals and objectives are met.

· Setting up site meeting with subcontractors, internal team members, and project related vendors to ensure effective progress of project.

· Identify project risks and develop and implement risk mitigation strategies.

· To protect company’s interest, minimizing company’s liability and risks exposure in the operation of projects on-site.

· Promote strong safety culture to construction project team and ensure site safety measures are always in place.

· Evaluation of Monthly Progressive Claim to Consultants & Client.

· Verify and approve periodical assessment of progress claims of sub-contractors/suppliers with the Project QS/Purchaser till the settlement of final account.

· Provide leadership and guidance to project team members, including subcontractors and vendors.

· Report to Project Directors & Senior Project Managers and to take responsibility on any other roles or tasks assigned from time to time.

Job requirements:

· Strong technical knowledge and problem-solving skills.

· Good experience in managing and completing high end residential house projects (i.e. Good Class Bungalow or Bungalow grade) is strongly required.

· Strong organizational and project management skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

· Proficiency with project management software and tools (i.e. autocad, MS Office & Project, etc).

· Able to station at work in project sites and travel to meeting venues as required.

· Minimum 5 years of project management experience in building/civil construction projects including interior design and construction industry.

· Good leadership and people management skills.

· A commitment to quality, safety, and customer satisfaction

Job Responsibilities:

Achieve monthly, quarterly, and annual sales targets of SGD200,000 per month

Prepare sales forecasts and analyze sales data to improve profitability.

Negotiate contracts for catering and event services, ensuring profitability while maintaining customer satisfaction.

Develop and implement sales strategies to attract new customers and retain existing ones.

Identify and target corporate clients, event organizers, and other potential customers for group bookings and catering services.

Monitor market trends and competitor activities to stay ahead in the market.

Build and maintain relationships with regular customers, event planners, and other stakeholders.

Address customer inquiries, complaints, and special requests to ensure satisfaction.

Work with the restaurant's staff to provide a personalized dining experience.

Collaborate with marketing teams to design and execute promotional campaigns, discounts, and events.

Leverage social media, digital marketing, and local advertising to attract a larger audience.

Organize food festivals, theme nights, or special events to boost foot traffic.

Work closely with the restaurant's kitchen, service, and operations teams to ensure smooth execution of sales commitments. Coordinate with chefs for special menus and offerings tailored to customer preferences.

Maintain detailed records of sales, customer interactions, and market feedback.

Present sales reports and strategies to senior management regularly.

Required Qualifications and Skills:

Education:

Bachelor’s degree in Business Administration, Hospitality Management, or related fields.

Experience:

Proven track record in sales and marketing, in the hospitality or food service industry.

Skills:

Strong interpersonal and communication skills.

Ability to negotiate and close deals effectively.

Knowledge of Indian cuisine and culture to effectively communicate with the target market.

Familiarity with customer relationship management (CRM) software.

Personality Traits:

Outgoing, proactive, and result-oriented.

Good organizational and time-management skills.

Key Performance Indicators (KPIs):

Increase in customer footfall.

Growth in revenue from catering and group bookings.

Customer retention rates.

Success of marketing campaigns and promotional events.