Job Opportunity: Customer Support Officer
Company: Architectural Glass Manufacturing Company
We are seeking a highly organised and detail-oriented Customer Support Officer to join our dynamic team. As a key player in our operations, you will be responsible for ensuring the smooth and efficient processing of customer orders, handling queries, and providing essential administrative support.
Key Responsibilities:
· Process customer orders promptly via email or phone, ensuring accuracy in all details
· Verify order data and coordinate with the Production Department to ensure accuracy before order release
· Communicate with customers to gather missing information or address any queries or concerns
· Collaborate with the Logistics Department to ensure timely and efficient delivery of orders
· Maintain and update accurate sales and customer records in the system
· Expedite orders and coordinate internally to meet customer deadlines
· Act as a liaison to relay valuable customer feedback to relevant departments for continuous improvement
· Stay updated on new products and features to assist customers with up-to-date information
· Provide general administrative support and assist with any ad-hoc tasks as assigned by the Management
Requirements:
· GCE ‘O’ Level, Polytechnic Diploma, or an equivalent qualification
· Previous experience in sales administration, customer service, or a similar role is highly desirable
· Strong interpersonal skills with the ability to manage multiple tasks in a fast-paced environment
· Proficiency in Microsoft Office applications, particularly Word and Excel
· A team player with a strong work ethic and a proactive attitude
· Ability to work efficiently under pressure and meet deadlines
· Exceptional attention to detail and commitment to accuracy
· Candidates available to join immediately or on short notice will be preferred
If you are a motivated and detail-oriented individual with excellent customer service skills, we would love to hear from you!
How to Apply:
Interested applicants are invited to send their CV along with details of qualifications, experience, and current / expected salary to:
Singapore Safety Glass Pte Ltd
112 Pioneer Road Singapore 639593
Email: [email protected]
Only shortlisted candidates will be notified