Responsibilities

• Handle the processing of quotations, purchase orders, and sales orders.
• Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
• Manage and negotiate delivery schedules to ensure they align with customer expectations.
• Oversee inventory management, including tracking stock levels and movement.
• Update and maintain pricing.
• Organize and maintain a comprehensive documentation filing system.
• Address inquiries from customers and business partners effectively.
• Maintain positive relationships with customers.
• Perform additional tasks as needed.

Requirements:

• Minimum of 1 year of relevant experience
• Proficient in MS Office
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L54V9365

Key Responsibilities

Main Duties:

As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.

Greeting the customer

1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home

2. Asking customer for their beverage of choice and serving them upon arrival

3. Managing large customer numbers during high traffic in the experience centre

4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system

5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.

Guiding the customer and optimizing their experience

6. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom

7. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience

8. Conducting quick showroom tours at slow traffic

9. Guiding customers to the relevant responsible Expert

10. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre

Serving as a brand ambassador

11. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come

The Host contributes to the team in the following ways

1. Making sure the customer journey starts smoothly

2. Capturing and transferring basic data to back office and Sales Experts

3. Maintaining an overview over the team and communicating needs and resources within the team

4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric

5. Searching actively for open tasks during low traffic in the showroom

6. Supporting reception in providing phone service

7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance

8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies

9. Support all customer experience facilities in the House of Progress as golf and racing simulator

Requirements

Formal Qualifications

1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.

Social skills

2. Customer and team-oriented

3. Highly service-oriented

4. Exceptionally helpful and caring towards others and understanding of their needs

5. Honest and authentic nature to instil trust in the customer

6. Very responsive and accommodating towards queries or requests of customers

7. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.

Drive and autonomy

8. Highly self-motivated individual that is determined to follow-through on their tasks

9. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.

10. A passion for the automotive industry and a commitment to support other team members during low traffic periods

11. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data

Specific qualities

12. Embody the values of the Company’s brand with the right attitude and competence

Additional Requirements

13. Ability to work evening hours, weekends and holidays

Working Hours: 44 hours per week with shifts assigned on a roster basis by the reporting manager

Job Description & Requirements

• Customer service
• Processing employee data and support hiring process
• Processing daily attendance and update to HR & Payroll Software
• Assisting in operational related paper work
• Basic Computer Knowledge
• Experience in handling Visitor Management System
• Able to work in shift and 6 working days per week
• Able to work during weekends and Public Holiday

Our client is a reputed insurance firm.

Responsibilities

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;

• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;

• Assess and manage appeals, feedbacks and minor complaints from policyholders, distribution representatives and business partners;

• Provide excellent customer service experience;

• Manage ad-hoc assignments/tasks delegated by the Section Head, when required;

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and

• Highlight any potential concerns/risks and proactively shares best risk management practices.

Skills/Requirement

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);

• 1 years’ experience in customer servicing role (Life Insurance);

• Meticulous and accurate;

• Produces superior quality of work and always meet objectives set;

• Proficient in customer servicing and possesses strong drive for service excellence;

• High level of integrity, takes accountability of work and good attitude over teamwork; and

• Takes initiative to improve current state of things and adaptable to embrace new changes

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

**********************************

C&B:

• Basic Salary + Monthly Allowances
• AWS
• Annual Salary Increment
• Annual External Training Budget with Paid Training Leave Given
• Excellent Welfare Benefits; Flexi Claims, Progressive Annual Leave & etc
• Permanent position with Long Service Award

Responsibilities:

• Perform daily order processing from customers' requests (from quotation to processing orders)
• Coordinator with outbound processing to Schedule, Liaise Internally, Manage and Resolve with any matters with customers' finished goods
• Coordinate with the various department to ensure smooth operation (required face to face communicate with the production staffs)
• Handle customers face to face regarding ordering or outbound matters.
• Beneficial to have basic accounting knowledge for processing of payment etc.
• Perform any administration duties assigned when required
• Responding to incoming email, phone, mobile platform enquiries
• Be responsible for all correspondences, filing, photocopying, recording, documentation
• Attending team meeting and sharing best practice with colleagues
• Prefer to have candidates with experiences working in Singapore

Requirements:

• Minimum GCE 'N'/'O' level with related working experiences
• Applicant with either similar job duties will have advantages
• Comfortable to work in different multicultural team
• Possess positive working attitude and willingness to learn
• Possess good communication skills (both written and oral) and interpersonal skills as required to handle customers enquiries daily
• Ability to maintain confidentiality
• Able to accept job flexibility and willingness to learn new duties
• Ability to start work with short notice preferred
• Applicants must be willing to work in Changi (Preferably for applicants to stay in East area)
• 5.5days work week with alternate Saturday
• Mon - Fri (8am to 5.30pm); Alternate Sat (8am to 4pm)

For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.

(Only shortlisted candidates will be notified)

• Well Established Company
• Basic up to $3200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Normal Working Hours
• Training will be provided for those with lesser experience

Job Responsibilities:

• Customer Relationship Management: Build, establish, and maintain strong relationships with customers to ensure satisfaction and loyalty.
• Inventory Management: Perform regular cycle counts and ensure 100% inventory accuracy in both physical and system tracking for inbound and outbound goods.
• Discrepancy Resolution: Monitor and follow up closely with customers to resolve any discrepancies in inbound and outbound goods on a weekly basis.
• Order Shipment Processing: Accurately process order shipments based on the customer’s instructions and internal guidelines, ensuring timely fulfillment.
• Collaboration with Warehouse Operations: Work closely with the Warehouse Operations team to ensure the timely and accurate movement of inventory.
• Physical Workload: Ability to handle physical tasks within the warehouse as part of routine duties.
• Other Duties: Any ad hoc duties assigned by Warehouse Manager.

Requirements:

• At least 1 year experience in customer service
• Training provided for those with lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

• Promote our School's courses and products
• Execution of Internal / External Marketing Campaign
• Administers policies and procedures relating to daily operations of the centres
• Provide admin support to ensure smooth running of the centres
• Adhoc duties
• Strong interest in customer service and relationship-building
• Must be able to work shift and during both weekends
• Must be fluent in spoken and written English
• Able to work under pressure and in a fast-paced environment
• Self-driven, energetic, and able to work well in a team
• Must be able to work shift and during both weekends
• Remuneration will be dependant on background and past experiece of applicant

Key Responsibilities

1. Customer Interaction and Service Delivery: Engage with customers face-to-face to process transactions such as money transfers and other services.
   Accurately verify and input customer information into the company’s systems, ensuring data accuracy and confidentiality.
   Provide courteous and professional assistance to customers, addressing inquiries regarding services, processes, and company policies.
   
2. Problem Resolution and Escalation: Identify customer issues, complaints, or challenges during service interactions and propose effective solutions.
   Escalate unresolved matters to the management team when necessary, ensuring timely resolution.
   
3. Cash Handling and Reconciliation: Balance the cash register accurately at the end of each shift.
   Prepare daily transaction reports and organize cash for bank deposits.
   
4. Administrative Duties: Maintain comprehensive and accurate transaction records.
   Stay updated on company products, services, policies, and procedures.
   Perform other tasks as assigned by colleagues or supervisors.
   
5. Operational Flexibility: Adapt to flexible work schedules, including weekends and public holidays, as required.
   

Skills and Qualifications

• Language Proficiency: Proficient in Burmese language to coordinate and communicate with customers and directors. Ability to speak English, Mandarin.
• Customer Service Excellence: Proven ability to interact professionally and effectively with customers.
• Attention to Detail: Strong ability to verify and input accurate data.
• Problem-Solving: Capacity to identify and address issues with a proactive and solution-oriented approach.
• Basic Computer Proficiency: Familiarity with MS Office tools, particularly Word and Excel.
• Cash Handling Experience: Prior experience in handling cash transactions and reconciling accounts is highly preferred.

Preferred Attributes

• Strong interpersonal and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Willingness to learn and adapt to new processes and systems.
• A customer-focused mindset with a positive attitude.

About the Client:

Join one of the world’s leading financial services companies, renowned for its commitment to customer satisfaction and operational excellence.

Responsibilities:

To support policyholders and financial representatives by efficiently resolving insurance-related inquiries and issues.

• Handle inquiries from policyholders and financial representatives efficiently and professionally.
• Follow up on unresolved issues to ensure timely resolution and customer satisfaction.
• Assess and manage feedback, appeals, and minor complaints effectively.
• Provide outstanding customer service, ensuring a positive experience at all touchpoints.
• Maintain awareness of industry trends and regulatory compliance to mitigate risks.

The ideal candidate will possess at least 1+ years of customer service experience, preferably within the insurance or banking industries.

Skills/Requirement:

• Diploma holder; professional insurance certifications are a plus.
• 1+years of customer service experience in insurance or banking preferred.
• Comfortable working in a frontline environment with a customer-centric approach.
• Strong communication and interpersonal skills with a positive attitude.
• Proficient in Microsoft Office with a willingness to embrace change.

If you are passionate about delivering outstanding customer service and are looking to advance your career in the insurance sector, we encourage you to apply today!

To Apply: Apply online now or contact me to discuss this new opportunity at [email protected] or https://sg.go.persolkelly.com/job/apply/10900

We regret to inform you that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

**********************************

Job Overview:

The Customer Sales Executive is responsible for providing exceptional service and support to assigned key accounts. The role involves managing client inquiries, troubleshooting issues, and ensuring that clients receive the highest level of satisfaction with the company’s products and services. The Customer Sales Executive serves as the primary liaison between the client and internal departments, helping to maintain strong, long-term relationships.

Key Responsibilities:

· Client Support and Relationship Management:

• Act as the main point of contact for key accounts, handling their day-to-day inquiries and requests.
• Provide prompt and accurate responses to client queries regarding products, services, and order status.
• Build and maintain strong, positive relationships with key clients to ensure their satisfaction.

· Order Management and Coordination:

• Manage and process client orders, ensuring accuracy and timely delivery.
• Coordinate with internal teams (e.g., sales, logistics, production) to fulfill customer requirements.
• Monitor the progress of orders, resolving any issues that may arise.

· Issue Resolution:

• Address client complaints or concerns in a timely and effective manner, ensuring issues are resolved to the client’s satisfaction.
• Proactively identify potential issues and take action to mitigate them before they impact the customer experience.

· Client Feedback and Reporting:

• Gather and report on client feedback, ensuring it is communicated to relevant internal teams for continuous improvement.
• Prepare regular reports on account activity, client satisfaction, and key performance indicators (KPIs).

· Collaboration and Cross-Department Communication:

• Work closely with the sales and account management teams to ensure alignment on client strategies.
• Collaborate with other departments (e.g., finance, logistics, product development) to resolve client-related issues.

Requirements:

· Education:

• Diploma or Bachelor’s degree in Business, Communications, or a related field is preferred.

· Experience:

• Proven experience in customer service, account management, or a related field (2+ years).
• Experience working with key accounts or in a B2B environment is an advantage.

· Skills:

• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Attention to detail and organizational skills.
• Proficiency in customer service software (e.g., CRM systems) and MS Office.

· Key Competencies:

• Client-focused with a proactive attitude.
• Ability to work independently and as part of a team.
• Strong multitasking skills and the ability to thrive in a fast-paced environment.
• High level of professionalism and integrity.

Requirement:
• Have Call centre exp/ Customer Service or Have order processing exp
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Specialist Recruiter

CEI Reg No: R25126657

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

On behalf of one of its clients, a leading specialist in gas logistics, the French Chamber of Commerce is looking for a Logistics & Customer Officer.

Reporting to the Site Manager, you will work independently as part of a dynamic and supportive team. As part of an international group, you will be able to develop locally or internationally.

With over 20 years of presence across six continents, the hiring company specializes in transportation and storage solutions for gases such as hydrogen, oxygen, and argon.

Under the supervision of the Sales Manager, the candidate will manage a portfolio of international clients, with a particular focus on Asia, East Africa, and the Pacific Islands.

With a strong emphasis on customer satisfaction, the candidate will oversee the order process from initiation to payment collection.

Key Responsibilities:

Managing existing clients in collaboration with the Sales Manager.

Monitoring container availability across logistics platforms in Europe, Singapore, and China.

Planning and optimizing logistics flows.

Coordinating with suppliers, freight forwarders, shipping companies, and clients.

Preparing export sales documentation.

Handling orders and invoices.

Coordinating level 1 and level 2 maintenance operations.

Requirements:

Bachelor's degree or equivalent, ideally in logistics, supply chain management, or a related field.

Logistics & Supply Chain Knowledge:experience or knowledge in planning and optimizing logistics flows.

Familiarity with managing container availability across multiple logistics platforms.

Ability to coordinate with suppliers, freight forwarders, shipping companies, and clients.

Export Documentation: competence in preparing export sales documents and handling international trade requirements.

Order & Invoice Management: experience in processing and managing orders and invoices accurately.

Maintenance Coordination: basic knowledge of maintenance operations (level 1 and 2 coordination).

Software and Tools: proficiency in office software (e.g., Microsoft Office Suite) and familiarity with logistics or supply chain management systems (e.g., ERP, CRM).

strong commitment to client satisfaction and the ability to build and maintain relationships with international customers.

Communication Skills: Clear and effective verbal and written communication skills.

Proactivity and Problem-Solving:ability to take initiative, anticipate challenges, and propose solutions to optimize processes and resolve issues.

Organizational Skills: strong ability to manage multiple tasks, prioritize effectively, and ensure timely delivery.

flexibility to work in a fast-paced, international environment and adapt to changing circumstances.

a collaborative mindset to work effectively with a small, dynamic team and coordinate across multiple stakeholders.

Capability to work autonomously, solve problems creatively, and handle challenges with minimal supervision.

Job Title: Customer Service Executive

Location: East Singapore

Employment Type: Full-Time

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Salary Range: $2,400 - $2,800

Job Description

We are seeking a self-motivated and independent Customer Service Executive to join our dynamic team. Reporting directly to the Team Manager, you will play a vital role in ensuring smooth operations and exceptional service in the air and sea logistics domain.

Key Responsibilities:

• Handle bookings for both air and sea logistics.
• Liaise with air and sea carriers to ensure seamless service coordination.
• Communicate effectively with customers to address inquiries and provide updates.
• Manage sea documentation tasks, including bookings and Bill of Lading (BL).

Requirements:

• Minimum GCE ‘O’ Level qualification.
• Strong command of written and spoken English.
• Proficient in Microsoft Office applications and email communication.
• Residing in the East(Tampines, Bedok, Pasir Ris, Hougang, Sengkang).
• Self-motivated with a passion for learning and handling responsibilities independently.
• Knowledge in air and sea logistics is advantageous.
• No Experience is welcome as long as you are willing to learn

Additional Information:

• Convenient access via bus services: 9 (Bedok Interchange), 19 (Tampines Interchange), and 89 (Hougang/Sengkang via Pasir Ris Interchange).

Why Join Us?

• Competitive salary package.
• Opportunity to work in a supportive and dynamic environment.
• Career growth in the logistics industry.

Ready to take the next step in your career? Apply now and be part of our growing team!

Aventir Group Pte Ltd

EA License: 24C2542

Job Description

• Provide excellent customer service, liaise with clients through e-mail and phone.
• Using SAP system to key in Sales Order, purchasing order, invoicing
• Follow up and to monitor delivery of outstanding customers’ orders and provide customer support for shipments
• Responsible for daily order processing, purchasing, invoicing
• Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading/ AWB)
• To co-ordinate with factory team for production progress and export/import shipment preparation
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Training will be provided

Requirements

• Minimum GCE N or O level / Diploma in any discipline
• Responsible, positive attitude, be able to work independently and as a team player
• Basic computer literacy and good knowledge in Microsoft office.
• Proficiency in Microsoft Excel and Word etc.
• Min 1 year experience in customer service or logistic/supply chain/shipping industry would be an advantage.
• Entry level candidates without experience will be considered to apply as training will be provided.
• To handle queries and concerns from English and Mandarin speaking counterparts in regards with the documents related matter and to liaise with peer base in Taiwan and China

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Are you passionate about providing exceptional customer service and helping customers resolve their inquiries? Do you thrive in a fast-paced environment where no two days are the same? If so, we are seeking enthusiastic individuals like you to join our team as Customer Service Officers.

As a Customer Service Officer, you will be the first point of contact for our customers, assisting them with a wide range of inquiries, requests, and concerns. Your responsibilities will include:

Key Information:

Working Location: Paya Lebar

Working Hours: 5 days, including weekends depending on monthly schedule - 9am to 8.30pm (Sundays will be 9am to 6.30pm)

Job Duties:

• Provide support to customer queries/ feedback on products, services and prevailing promotions.
• Facilitate access for customer to their safe deposit box
• Onboarding and Offboarding of customers including handling of payments
• Handle ad hoc duties as and when required

Job Requirements:

• Pleasant and cheerful personality
• Computer literacy (Microsoft words, excel, outlook). SAP knowledge will be advantageous
• Willing to perform overtime ,weekends and public holidays
• Candidates with customer service experience will be considered favorably

Thank you.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.

We are among the reputable boutiques for the buying, selling, and trading of pre-owned luxury watches in Orchard area. As a growing company, we are expanding and currently in search of the right candidate to fill the customer service officer position. If you are keen in luxury retail industry, this would be the desired role for you.

Requirements

• Candidate must possess at least Bachelor's Degree.
• Prior experience in the luxury watch industry is a plus.
• Excellent communication and interpersonal skills.
• Able to work in a goal-oriented environment.
• Able to work retail hours (weekends), 5 days per week.

Responsibility

• Attend to walk-in and telephone enquiries in a professional manner.
• Provide customer service on repair and maintenance of watches.
• Inspecting and packaging for watches.
• Perform general administrative and clerical duties.
• Maintain and update inventory.
• Assist in daily operation support.

Why Join Us?

• We provide a safe and healthy working environment.
• Work is more visible and employees get noticed faster.
• Employees get to gain different sets of skill.
• Year-end bonuses.

Interested candidate are welcome! You are invited to send your resume via APPLY NOW. Shortlisted candidate will be notified.

5 / 5.5 / 6 Days including Weekends and Public Holiday (depends on the roster)
Retails Hours (depends on the location)

Basic + Commission!

Responsibilities

• Deliver exceptional and professional client service to customers at roadshow booths regarding unsecured loan facilities.
• Tailor approach based on individual customer needs and preferences.
• Stay up to date with product knowledge, market trends, and competitor offerings.
• Collaborate with team members and provide valuable insights, feedback, and suggestions to improve sales processes, promotional strategies, and customer engagement.
• Ensure prompt and accurate submission of customer applications, maximizing the bank's profitability and customer satisfaction.
• Actively contribute to business growth by proactively acquiring new customers.

Requirements

• Fresh graduate is welcome / Candidates who possess a strong sales-driven mindset and are specifically seeking sales-oriented roles are welcome to apply (No prior relevant experience is required)

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at www.rdtpsg.com

RD Trusted Partners Pte Ltd| EA License No.: 24C2352

Chee Wei Qian (Sandy) | EA Personnel No.: R24125920

Join Wolfgang Violin Studio as Part-Time Customer Service Staff!

Key Responsibilities:

Greet and assist students and parents

Manage scheduling, customer service and phone calls

Handle customer enquiry and trials

Support teaching team and daily operations

What We’re Looking For:

Good spoken English, attention to details

Pleasant and friendly personality

Previous customer service experience is a plus!

Students and retirees are welcome to apply!

20 hours per week, including one full weekend

Friendly, supportive work environment and dynamic team

Career advancement opportunities.

If you’re ready to be the welcoming face of Wolfgang Violin Studio, apply today! Send your resume to [[email protected]] with recent resume.

Join our team and make a difference — one smile at a time!

Location: Tampines (Transport Provided @ Serangoon, Woodlands, Jurong East etc.)

Working Hours: Mon - Fri (8am - 5pm)

Salary: Basic Up to $3200 + Benefits + Bonuses

Job Scope:
- Handle order processing and fulfillment for the warehouse to ensure smooth & prompt delivery.
- Reply to emails from customers on enquiries, feedback and order placements.
- Prepare customer's reports and maintain database of customers in the system.

Requirements:

- Min O level/ Diploma In any field

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Customer Service Executive - Imports

· Prepare proper import shipping documentation and liaise with shipper, consignee, various authorities, shipping and overseas agents and execute the freight operations in a proper and efficient manner

· Review of customer enquiries for the company’s import freight and logistics business scopes

· Prepare quotations for customers (Nomination / Delivery - FCL / LCL)

· Perform proper clarifications and negotiations with customers on the proposals submitted

· Review of customer orders to ensure no difference in proposals/quotations offered and customer orders

· Liaise with various logistics appointed subcontractors and execute the supervision and management of related logistics services delivered in a proper and efficient manner

· Initiate proper disposition action for nonconforming services

· Perform necessary corrective and continual improvement actions and programs as directed by management

· Perform any other duties assigned as and when required

Job Info:

• Salary: Basic up to $2100 + Commission

Job Scope:

• Assist clients by recommending personal loans and credit cards tailored to their financial needs.
• Follow up with customers to provide updates on their application status.
• Meet or exceed sales targets established by the company.
• Undertake additional duties assigned by the company as needed.

Requirements:

• Strong prospecting abilities.
• Exceptional drive and verbal communication skills.
• Resilient and able to handle rejection effortlessly.
• Maintain a growth mindset and eagerness to learn.
• "N" Level certification with at least 5 credits, including Mathematics.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

RAYMOND NG JUN HAN | EA Personnel No.: R1657009

DUTIES AND RESPONSIBILITIES

The successful applicant will carry out the following duties and responsibilities:

· Handle a large volume of incoming Sales orders and Purchase orders

· Quickly detect and analyse each customer’s needs in order to assist them

· Offer accurate and appropriate advice to each customer based on their needs

· Confidently and calmly handle complaints by empathising, and eventually following up to ensure customer satisfaction

· Maintain accurate and neat records of calls answered

· Handle each customer call in accordance to communication policies, guidelines and procedures

· Liaise with Logistic Company ,monitor Inbound and outbound shipment

REQUIREMENTS

The successful applicant will have the following experience and skills:

A minimum 3 years’ experience in a similar role providing customer service

A proven record of meeting and exceeding customer service expectations

Stellar spoken and written communication ability

Experience using a CRM system such as salesforce, and the ability to interpret the results

The ability to adapt the service style to the different types of customer interactions

Capacity to multi-task and prioritize the tasks at hand

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes

in providing technical support or customer service for complex products or services. An ARC typically

employs highly trained and specialized agents who are knowledgeable about the product or service being

supported. They may also use advanced technologies such as artificial intelligence, chatbots, and

automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and

management of the product or service being supported, identifying, and resolving issues before they

become problems for customers. This can help to improve overall customer satisfaction and reduce

downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality

technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work

closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier

1 is the first line of technical support. This team is responsible for basic customer

issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non-

technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

12 hours shift mandataory

 Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR

handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

 Record and manage all transactions/ cases in Service Management System

 Broadcast notifications to the relevant parties

 Provide timely status update, follow up on cases escalated until closure within the service level

agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure