Position: Clinic Assistant
Contract Type: 3 mths Contract to Perm / Perm Clinic

Location: Orchard

Working Hours: 830-5pm (Mon-Fri); 830-12pm (Sat)

99% of the time, Thurs only AM need to work.

Job Responsibilities:

• Provide receptionist duties at the front counter.
• Ensure accuracy in clinical data entry into the computer system.
• Apply basic patient care.
• Maintain filing systems and coordinate appointments.
• Liaise with insurance companies and handle payment arrangements.
• Perform any other tasks as directed by the Clinic Manager or Doctor.

Requirement:

• Min N / O Level
• Able to commit at least 3 months to long term

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Interior Designer

Address: Queenstown / client site
Working days: 5/6 days per week (flexible working timing depends on your appointment)
Salary: Fully commission based + performance bonus (profit sharing 60-70%)

Requirement
At least 1-year relevant experience

Job scope:
Collaborate with clients to understand their design requirements and translate them into innovative and functional interior solutions
Develop detailed design concepts, mood boards, and 3D visualisations to bring clients' visions to life
Manage the end-to-end project lifecycle, from initial client meetings to final installations
Work closely with the project management team to ensure timely and successful project delivery
Attend site visits and liaise with contractors to oversee the implementation of design plans
Stay up to date with the latest interior design trends, materials, and industry best practices

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Special Education Teacher

Salary Range: $2600 - $3900 (depends on experience)
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Description:
• To teach, train and support students.
• To plan and execute day-to-day School programmes
• To participate in curriculum planning and development.
• To monitor students’ behaviour through data collection and behaviour analysis.
• To work collaboratively with a multi-professional team and parents in providing quality
education and care for students.
• To plan and write IEP lesson plans, reports, records and documentation.
• To assist in supervising, inducting, coaching and supporting the junior teaching staff.

Job Requirement:
• Polytechnic Diploma
• Teaching qualifications or equivalent in Special Education will be an advantage
• Experience in dealing with children and youths with autism will be an advantage

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities:

• Coordinate with government agencies on delivery matters
• Organize daily delivery schedules for in-house drivers
• Collaborate closely with the Sales and IT departments on after-sales issues
• Maintain asset inventory and data records accurately
• Coordinate client relocations and arrange transportation with the in-house driver team
• Schedule IT engineers for on-site cryptographic erasure and verification, followed by equipment collection from agencies
• Prepare and submit monthly reports for each tender
• Send reminder emails to agencies 3, 2, and 1 month prior to the lease expiry to facilitate equipment returns before the end-of-lease date
• Assist with any ad hoc tasks assigned by the Manager
• Manage incoming calls and email inquiries from corporate customers

Requirements:

• Minimum of a Diploma in Business Administration or a related field
• Strong communication skills and the ability to work independently
• Capable of thriving in a fast-paced environment
• Customer-focused and able to interact effectively with various stakeholders
• Enjoys engaging with people and building strong rapport
• Proficient in Microsoft Office applications

Job Description:

- Provide operational and administrative support to the end-users via phone calls and emails.

- Receive cases, analyse the background and follow up actions required.

- Communicate with callers where required, and with internal stakeholders for necessary actions.

- Correspond with various department to retrieve data and inputs necessary for case resolution or submission. Ensure that responses adhere to process flows.

- Conduct investigation on process gaps to determine root cause and provide advice for rectifications. Liaise with business process owners, ground users and system technical teams to rectify or improve process gaps.

- Support, conduct audit and track submission of reports.

- Provide clear and concise advice and responses to the queries raised via phone call and/or email.

- Carry out administrative tasks to ensure processes are complete.

Job Requirements:

- Track record of customer service experience and competency

- Excellent communication and interpersonal skills

- Able to handle different types of customers and complex cases

- Strong analytical and problem solving skills

- Meticulous with keen attention to details, highly disciplined, service-oriented and good team player

- Proficient in Microsoft Office applications (Excel & Word)

- Polytechnic Diploma/Degree

Interested candidates may apply to [email protected] (Reg ID: R1103695, EA License: 95C3650) for immediate processing.

Responsibilities:

· Attachment to store for learning opportunity

· Organize incoming stock into respective locations for store-in

· Verify quantities, condition of items before delivery

· Handling of product samples

· Handles incoming calls / faxes / e-mails or serve walk-in customers on enquiries or confirmed orders

· Liaises with customers and negotiates on prices

· Prepares the necessary paperwork, such as quotations, delivery orders

· Follows up on outstanding enquiries, back orders and customers’ payments

· Issues credit notes to customers if necessary

Requirements:

· GCE “N’ levels or equivalent

· Preferably with 1 - 2 years’ working experience in customer service or field sales

· Has initiative and a positive learning attitude

· Pleasant personality and customer service oriented

· Able to work independently as well as in a team

· Good communication skills & Possesses good problem solving skills

Customer Service Office @ TANJONG PAGAR

Responsibilities :

• Communicating with clients and internal departments enquiries.
• Assist the sales and operation team on daily administration work.
• Collaborating with sales team and fabricators to meet required budget.
• Handle and process orders.
• Delegating task to appropriate fabricators to meeting deadlines.
• Attend to customer's viewing of materials as and when required.
• Overseeing delivery of goods and make adjustment as necessary to ensure specifications are met.
• Managing deadlines and progress across the team to ensure goods delivered on time.
• Collect and analyses feedback from customers and other departments to further improve on operation flow.
• involvement in regular stock take and assist to ensure proper accounting of goods in the inventory system.
• Other assigned duties assigned by operation manager.

Requirements :

• Possess ‘N’, ‘O’ level, ITE or equivalent qualification
• Positive attitude, team player, committed, meticulous and responsible.
• Computer literate, proficient in Microsoft Excel
• No Experience Required

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

Location: Sim Drive
Salary: $2500-$3300
Japanese MNC
Mon to Fri 9am to 6pm

No experience welcome/Entry level

Job Description

• Receive orders from Customers, create sales orders and shop orders.
• Provide customer support and management of customer order schedule.
• Co-ordinate with Program Management team in providing quotes to customers.
• Consult with Manufacturing Department regarding equipment, manpower, and workload. Participate in meetings to discuss control problems.
• Ensure strategic development and implementation of long-term contracts with supply base.
• Manage and oversee inventories in our warehouse and at customer sites for those 'Kanban' part numbers
• Receive, interpret, discuss, and edit customer and sales orders. Respond to customer inquiries such as product selection and requests for prices and quotations.
• Issue PO to suppliers based on actual order & forecast and expedite for material as required
• Negotiate with suppliers to support cost reduction and Lead time reduction
• Perform other duties as requested by management.

Requirements

• Expediting skills
• Working knowledge of Microsoft Office applications required.
• Working knowledge of ERP database and access database required

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Location: Yishun

Mon to Fri 8.30am to 5.30pm

salary: $3000-$3500

Japanese MNC

Have AWS & bonus

Industry: Electronic component manufacturing

Job Highlight

• Work life balance
• Career progression

Job Description

• Serve existing customers
• Understand customers’ needs, obtain feedback, and accurately forecast short-term and long-term requirements.
• Proactively explores business opportunities and expands market share including developing and implementing market penetration strategies to maximize business opportunities.
• Other adhoc duties as assigned.

Requirements

• No experience / Fresh / Entry welcome
• Diploma in engineering
• Ability to communicate effectively in English and to be bilingual (for business communication)

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Industry: Manufacturing

Located at Ubi

Japanese MNC

Have AWS + Bonus + Yearly increment

Mon to Fri 8.30am to 5pm

Basic $2400-$2800+fix allowances $500 or $1200 (own car)

Training provided

Job Description

• To support, troubleshoot and maintain automation machine in Field / Site.
• To setup and debug automation machine in factory.
• To support commissioning and decommissioning on automation machine.
• To provide training to customer for automation machine at site.
• To assemble Mechanical modules, reference from CAD model.
• To troubleshoot errors in design on First Article machine.

Requirements

• Diploma in any Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Job & Responsibilities:

• Coordinate with clients and internally for audit scheduling and other related matters
• Preparation & compilations of the relevant documentation/reports, ensure all paperwork, system, and filing is completed on time and accurately
• Assist in submitting documents to the relevant departments or companies
• Generate invoices, monitoring reports and customer follow up etc as per required deadline
• Attend to clients’ inquiries and ensure all requests and issue are resolved.
• Provide administrative support to the sales and operation team
• Attend, respond and monitor daily telephone and email enquiries
• Other ad-hoc duties as assigned

Requirements:

• Min GCE O Level / Nitec in any studies or above
• Strong attention to detail and meticulousness
• Strong organizational skills
• Good communication skills
• Ability to work independently & autonomously
• Proficiency in Microsoft Office application
• Fresh graduates are welcome to apply

As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.

Roles and Responsibilities

· Attend to customer enquiries, feedback and complaints via phone, email or in-person.

· Check and monitor CCTVs for discrepancies, system issues and incidents.

· Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.

· Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.

· Perform investigations and process refunds for customers.

· Perform administrative tasks related to customers data such as service reports etc.

· Monitor and track manpower deployment for Operations and Technical teams.

Requirements

· At least GCE ‘O’ Levels or equivalent.

· At least 2 years of working experience in the customer service or call centre roles.

· Required to work rotating shifts due to 24/7 operations of control centre.

· Excellent customer service and communication skills.

Proficient in Microsoft Office tools (Excel and Word).

Job Description

We are seeking a dedicated and proactive Assistant Customer Service officer to support the daily operations of our customer service team. The ideal candidate will assist in managing customer inquiries, addressing feedback, supporting complaint resolution and ensuring the delivery of high-quality customer service. This role is crucial in helping the Customer Service Manager achieve service excellence and maintain customer satisfaction within the travel industry.

Responsibilities

• Assist the Customer Service officer in overseeing daily customer service operations to ensure smooth and effective processes.
• Support the team by providing customers with detailed information about our products and services, aiming to enhance their experience.
• Respond to customer inquiries via phone and email and collaborate in resolving issues promptly and professionally.
• Assist in handling and resolving customer complaints, supporting the team to achieve positive service recovery.
• Act as a point of contact and provide guidance to counter staff when the Customer Service Manager is unavailable.
• Assist in preparing monthly performance reports and customer feedback summaries, highlighting key insights for management.
• Contribute to monitoring customer satisfaction levels, proactively identifying potential issues and assisting in implementing improvements.

Requirements

• hotel managementDiploma .
• above 3 years of relevant experience in customer service, preferably in the travel industry, with exposure to handling client feedback and resolving complaints.
• Proficiency in English (spoken and written) to effectively communicate with diverse associates and clients.
• Organised, dependable and able to work independently, with a strong sense of initiative.
• Strong communication and interpersonal skills, with a friendly and professional demeanour.
• Familiarity with MS Office (Word, Excel, PowerPoint) for report preparation and documentation.

Please include the following in your application:

1. Current and/or last drawn salary
2. Expected monthly salary

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Provide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the sender

Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority’s systems without further assessment or review. -Provide a direct reply to Level 1 feedback

Level 2 Feedback refers to cases which will require inputs from other Authority’s divisions/units or stakeholders to follow up due to its case-specific nature, or require fact-finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.

Route

Level 2 feedback to the Authority’s relevant divisions/units or stakeholders by the next working day for follow up.

Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority’s management or Political Office Holder(s).

Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority. The Authority reserves the right to reclassify any feedback to other levels, if necessary

Where it is assessed that the specific feedback cannot be addressed due to its sensitive nature or anonymity of sender, the Contractor shall inform the Authority immediately.

For feedback concerning issues by other agencies or organisations, the Contractor shall enter the details in the Authority’s feedback database, and route them to the relevant agency/organisation for further action,

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Description
Welcome and attend to customers, providing an excellent one-stop experience at all times.
Maintain and develop client relationships
Be proactively engaged in maximizing sales opportunities in order to achieve individual sales targets and KPIs.
Maintain the showroom and product layoff.
Handle customer support and liaise with Sale Managers.
Training will be provided.

Job Requirements
Independent and self-motivated individual.
Having a positive attitude to adapt to the dynamic environment.
Experience in E-commerce and online retail would be an advantage.
Prior sales experience would be an advantage.

You will be part of our Contract Logistics team, adding your expertise to the delivery of Operational Excellence.

Your Responsibilities

You will be responsible for a range of operational activities within the warehouse including, but not limited to:

• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
• To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.

Your Skills And Experiences

• At least 3 years of customer service/warehouse experience preferred.
• Experience in handling customer inquiries, issues, and complaints in a professional manner.
• Familiarity with warehouse management systems (WMS) and inventory control procedures.
• Ability to coordinate and track orders, shipments, and deliveries accurately.
• Proficiency in using computer systems and software relevant to warehouse operations and customer service (e.g., ERP, WMS or SAP systems, Microsoft Office).
• Work location - Pioneer, Singapore.

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction
• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned
• Diploma in IT or Business or related discipline
• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Work Timings & expectations:

Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5th Saturdays)

Staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm

Staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

Work Location: 59 Senoko Rd, Singapore 758123 (Company bus at 08:00 AM from Admiralty MRT - the bus stop opposite Exit C or public bus 981 from bus stop opposite Sembawang station B58219)

Working Hours: Monday to Friday: 08:30 AM - 05:30 PM
Alternate Saturdays (B): 08:30 AM - 12:30 PM

Benefits

Flexi Dollars: $800

Annual Leave: 14

Eligible for VB in December and June

• Overall in charge of the CSO and CSA team (frontline team)
• Champion the front line image of the Company to customers
• Ensure accountability and integrity operational readiness of frontline team
• Promote and enhance frontline team’s image and capability
• Develop the team to achieve excellent service level, productivity and efficiency
• Ensure compliance to company policies, financial, process and industrial standards
• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation
• Provide the point of escalation for team for any operational issues
• Prepare reports & present recommendations to external stakeholders and management
• Performs ad hoc duties as assigned by Supervisors

Requirements

• Singaporeans only. Preferably with work experience in automotive industry
• Minimum Diploma
• Bilingual in English and Chinese to liaise with Chinese speaking stakeholders
• Possess excellent interpersonal skills, customer centric mindset and problem solving ability
• Computer savvy (MS Office, CRM system)
• Prior experience of at least 1-2 years in leading a team of customer service and general administration team in a similar trade (automotive/logistics/industrial)
• Willing to work Mondays to Fridays 08:30AM - 05:30PM and alternate Saturdays 08:30AM - 12:30PM

Responsibilities

• Greet customers and provide prpfessional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Provide professional scalp analysis
• Recommend packages according to individual needs and conditions
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Stidies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and team player
• Good interpersonal and responsible team player
• Good interpersonal and communication skills
• Good command of spoken English
• Work location - Orchard area

Job Description

• Provide sales support to Internal and External parties
• Respond and process incoming enquiries and orders
• Prepare orders, invoices, delivery order, etc
• Interact and communicate with customers to establish relationship
• Perform administrative duties
• Perform ad-hoc duties assigned by immediate superior

Requirements

• Customer Service to provide customer care to Chinese speaking customer groups. Knowledge of Mandarin dialect is essential
• Possess good communication and interpersonal skills
• Positive attitude, enthusiastic to learn and a team player
• Able to commence work on a short notice will be an added advantage
• No prior experience are welcome to apply

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.