About the Client:

Join one of the world’s leading financial services companies, renowned for its commitment to customer satisfaction and operational excellence.

Responsibilities:

To support policyholders and financial representatives by efficiently resolving insurance-related inquiries and issues.

• Handle inquiries from policyholders and financial representatives efficiently and professionally.
• Follow up on unresolved issues to ensure timely resolution and customer satisfaction.
• Assess and manage feedback, appeals, and minor complaints effectively.
• Provide outstanding customer service, ensuring a positive experience at all touchpoints.
• Maintain awareness of industry trends and regulatory compliance to mitigate risks.

The ideal candidate will possess at least 1+ years of customer service experience, preferably within the insurance or banking industries.

Skills/Requirement:

• Diploma holder; professional insurance certifications are a plus.
• 1+years of customer service experience in insurance or banking preferred.
• Comfortable working in a frontline environment with a customer-centric approach.
• Strong communication and interpersonal skills with a positive attitude.
• Proficient in Microsoft Office with a willingness to embrace change.

If you are passionate about delivering outstanding customer service and are looking to advance your career in the insurance sector, we encourage you to apply today!

To Apply: Apply online now or contact me to discuss this new opportunity at [email protected] or https://sg.go.persolkelly.com/job/apply/10900

We regret to inform you that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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Responsibilities:

• Support in the registration of vessels, ITT, trucking and drumming orders in MyService accurately
• Update customer orders based on instructions from Account Manager
• Create relevant feed/run down order in the Industrial Terminals
• Coordinate and plan drumming activities
• Book time slots for trucking activities
• Liaise with haulier to optimize planning
• Coordinate service disruptions with Account Manager and Operations
• Coordinate and plan drum delivery and collection
• Conduct relevant Customs Clearance Processes
• Handle shipping and ITT documentation
• Handle prevailing administrative tasks for the department
• Perform relevant dispatcher activities on the terminal
• Assist Account Managers with manual inventory reports for customers
• Create all other prevailing periodic reports, including Qliksense

Requirements:

• At least 3 years experience in a dynamic admin role
• Experience with common office software (email, MS Office / Google suite)
• Experience in a maritime or Oil & Gas administrative role is a strong bonus
• Degree or Diploma in business discipline

Position: Customer Service Executive (Japanese speaking) ID: 19418
Location: Central

Key Responsibilities:

➤Provide customer services for daily inquiries and requirements of clients
➤Handle emergency inquiries of clients on weekends and night time
➤Provide sales support to Sales Team
➤Other administrative and ad-hoc duties if required from management

Requirements:

➤Experienced with customer service, sales support, or any service industry
➤Be able to work flexibly based on the customer's schedule
➤Familiar with MS Office
➤Possess Customer Service Mind

Interested applicants please send your resume to Calista(R22104418) with email subject header “Job Application for Customer Service Executive (Japanese speaking) ID: 19418- CK".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)

We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, Sheraton Vacation Club and Westin Vacation Club. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team in either Singapore or Bangkok.

By joining our team, an attractive package awaits you:

• Monthly salary of SGD3,000 to SGD 3,600
• Opportunity to earn additional monthly bonuses
• 5-day work week
• Supportive and fun working environment

CUSTOMER SERVICE EXECUTIVE (ENGLISH & MANDARIN SPEAKING)

The Customer Service Executive will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job Responsibilities:

• Handle in-bound calls within corporate service levels
• Assist customers in vacation planning and worldwide hotels reservations
• Answering customer enquiries and resolving customer care issues
• Optimize booking opportunities and promoting member retention and loyalty
• Answer emails with accuracy, clarity and simplicity in a customer friendly manner
• Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved

Job Requirements:

• Candidate must possess at least a Diploma or higher.
• 1 year of working experience in the related field is preferred
• Customer service oriented
• Good Communication Skills
• Excellent telephone etiquette, good written and verbal communication skills
• Experience with travel related reservation system will be an advantage
• Ability to multi-task and work independently with minimal supervision
• Required language(s): This role is expected to communicate to English or Mandarin speaking guests. Knowledge of English/Manadarin dialect is essential

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

We regret that only short-listed candidates will be notified.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

RESPONSIBILITIES:

1.Administrative – All business-related administrative tasks.

Payment Chasing and Updating Incoming Payments

Filing

Claims and Outgoing Payments Preparation

Processing Sales Orders, Delivery Orders, and Invoices

Assisting in Inventory Taking

Collection of Data.

Preparation of Quotations/Agreements/Contracts for Clients and Vendors.

All business administrative related.

2.Client Relationship Management – Handling all sales related inquiries.

Attend to all Sales inquiries

Workout costing and quotations for clients

3.Supporting roles

Assistant to Accounts

Assist in ad hoc operations matters

Assist in sourcing & purchasing

Job Responsibilities:

• Provide high-quality customer service by promptly addressing phone and email inquiries, maintaining accurate records, and supporting the delivery of service requests for customers and distribution partners.
  Key Responsibilities:
• Attend to phone and email inquiries promptly and professionally.
• Update customer interaction details accurately in the CRM system.
• Ensure effective and timely follow-up with customers as promised.
• Prepare and deliver service requests, including policy summaries and premium information, accurately.

Skills/Requirements:

• The successful Digital Platform Customer Service Representative must possess excellent communication skills, attention to detail, and a cheerful disposition to maintain high standards of customer service.
• Preferably 'A' Levels or Diploma holder with relevant experience.
• Proficient in customer service with a strong drive for service excellence.
• Strong interpersonal and communication skills.
• Meticulous, detail-oriented, with a pleasant and cheerful disposition.
• If you have a successful track record in customer service for digital solutions and enjoy solving customer queries while providing logical solutions, this role is an excellent opportunity to showcase your skills and contribute to a high-performing team.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

about the company
Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle order processing and coordinate shipments. The company operates on a smaller scale and prefers a self-sufficient individual, as they do not engage in micromanagement. There is hybrid work arrangement for this role.

details

• West
• M-F 9am - 6pm, hybrid work arrangement

about the job

• Order processing
• Handling customers' enquiries via email or phone
• Drafting of shipping documents (B/L, LC, invoice, PO)
• Coordination of shipments

skills and experience required

• Preferably individuals with at least 2 years of relevant experience
• Proficient in using SAP.

To apply online please use the 'apply' function, alternatively you may contact Noelle at noelle.ng(@)randstad.com.sg.
(EA: 94C3609/ R1982617 )

Benefits:

· Good career progression

· Training provided

Job Scope:

• Build and maintain strong customer relationships.
• Address and resolve customer inquiries or issues promptly.
• Ensure accurate processing of orders and inventory management.
• Collaborate with teams to ensure smooth operations.
• Provide assistance and support to customers as needed.

Job Requirements:

· No experiences required

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Tan Pei Xuan (R24124430)

The Opportunity:

Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join their business permanently! Reporting to the Customer Service Manager, the successful incumbent will handle order processing activities through SAP and liaise with the manufacturing plant, warehouse and forwarders to ensure cargo ships out to customers on time.

• Permanent, Full-time opportunity
• Location: West region, Toh Guan area
• Working hours: Monday - Friday, 8.30am to 5.30pm
• Salary Package: up to $3,500/month + VB

The Job:

• Respond promptly to customer queries, handle complaints, and escalate issues as necessary. Liaise with colleagues for solutions, track resolutions, and follow up with customers.
• Process orders using SAP (SD module), verify stocks, manage priorities/emergencies, and organize shipments, including import/export documentation (e.g., delivery notes, bills of lading, certificates of origin).
• Create customer accounts, generate invoices, monitor payment deadlines, and manage overdue payments, including LC negotiations with banks.
• Collect and maintain export control and regulatory documents.
• Share customer feedback with teams to enhance products/services and support stock management with 3rd-party warehouses. Liaise on shipments and courier arrangements.
• Ensure timely order processing and deliveries to meet sales targets. Support commercial teams with order issues and freight charge verification.
• Stay updated on products, services, and system processes, attending workshops as needed.

The Talent:

• Min 1-2 years of order processing experience using SAP (SD module) in the manufacturing industry
• Strong communication skills to liaise effectively with both internal and external stakeholders
• Ability to learn and pick up new skills quickly

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Working Days: Monday - Friday
• Working Hours: 08:30 AM – 06:00 PM
• Location: Boon Lay
• Salary: $5,500 - $7500 (depending on exp)

Job Responsibilities:

• Manage teams of sales representatives.
• Plan and execute sales penetration and promotion campaigns.
• Train sales representatives on sales techniques and accompany new representatives on sales calls to mentor them, particularly in pharmaceutical products.
• Supervise medical representatives in the field to develop and improve selling skills.
• Analyse market situations to support business decisions.
• Coordinate with the marketing department to facilitate the implementation of marketing plans.
• Ensure team budgets and goals are achieved through effective motivation and coaching.
• Conduct regional meetings to articulate regional plans for sales action.
• Stay updated on the latest pharmaceutical products to identify marketing opportunities and train representatives effectively.
• Report to management on sales performance.

Job Requirements:

• Bachelor's Degree or Diploma, preferably in pharmacy, pharmaceutical, biomedical sciences, or business-related studies.
• Minimum of 5 years of working experience in the pharmaceutical industry, preferably in sales to hospitals, aesthetic centres, or clinics.
• Possess own transportation

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without
  compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-
  paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays
and public holidays.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Job Scopes

- Handle enquiries and public feedback pertaining to the project site activities & environment

- Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively

- Ensuring good rapport and maintaining positive relationship with theresidents to work closely with the relevant parties, such as Consultants and government authorities etc. and take proactive measures in mitigating

complaints due to construction activities on site

- Conduct regular visits to residents/tenants affected by the works togather feedback and keep them posted of work schedule changes

Requirements

- Diploma/Certificate in Communications/in Customer Relation or relevant discipline

- Excellent people management & interpersonal skills

- Ability to prioritize, plan, organize and execute tasks effectively

- Other ad-hoc duties as assigned

Interested candidates kindly email updated resume to [email protected]

Vell Ng (R1108110)

Job Description & Requirements

• Validation of Business Programs, Orders and Contracts. Request will be via Email.

• Review of agreement & Orders, ensuring all legal requirement are met.

• Ensure regular update to customer’s Queries and solve within stipulated timeline

• Training will be provided

Requirements:

• Diploma in any field

• Topic Certified

• No Experience Required

• OT might be require last week of every month

Work Location: Fraser Tower

Job Responsibilities include, but not limited to

1. Ensure all safety protocols are, and range rules are followed, intervening when necessary to prevent unsafe behavior.

2. Answering questions, offering guidance on range rules. Ensuring players have a positive experience.

3. Assisting with the sale of golf balls, topping up of range cards.

4. To prepare end-of-day sales reports and sales summary for submission to the Finance Department.

5. Ensuring the range, ball dispensers are in working order and reporting any maintenance needs.

6. Inspecting hitting areas, mats and keeping the range in top condition. Overseeing ball collection and replenishment for efficient operations.

7. Handling disputes or concerns among players calmly and professionally and managing crowded times to prevent disruptions.

8. Collecting and managing lost items, ensuring they are stored safely and returned to their owners when possible.

9. Responsible for setting up the range in the morning and securing it in the night as needed.

Key Responsibilities

Main Duties:

As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.

Greeting the customer

1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home

2. Asking customer for their beverage of choice and serving them upon arrival

3. Managing large customer numbers during high traffic in the experience centre

4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system

5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.

Guiding the customer and optimizing their experience

6. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom

7. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience

8. Conducting quick showroom tours at slow traffic

9. Guiding customers to the relevant responsible Expert

10. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre

Serving as a brand ambassador

11. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come

The Host contributes to the team in the following ways

1. Making sure the customer journey starts smoothly

2. Capturing and transferring basic data to back office and Sales Experts

3. Maintaining an overview over the team and communicating needs and resources within the team

4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric

5. Searching actively for open tasks during low traffic in the showroom

6. Supporting reception in providing phone service

7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance

8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies

9. Support all customer experience facilities in the House of Progress as golf and racing simulator

Requirements

Formal Qualifications

1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.

Social skills

2. Customer and team-oriented

3. Highly service-oriented

4. Exceptionally helpful and caring towards others and understanding of their needs

5. Honest and authentic nature to instil trust in the customer

6. Very responsive and accommodating towards queries or requests of customers

7. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.

Drive and autonomy

8. Highly self-motivated individual that is determined to follow-through on their tasks

9. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.

10. A passion for the automotive industry and a commitment to support other team members during low traffic periods

11. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data

Specific qualities

12. Embody the values of the Company’s brand with the right attitude and competence

Additional Requirements

13. Ability to work evening hours, weekends and holidays

Working Hours: 44 hours per week with shifts assigned on a roster basis by the reporting manager

Job Description & Requirements

• Customer service
• Processing employee data and support hiring process
• Processing daily attendance and update to HR & Payroll Software
• Assisting in operational related paper work
• Basic Computer Knowledge
• Experience in handling Visitor Management System
• Able to work in shift and 6 working days per week
• Able to work during weekends and Public Holiday

Shift Role

Morning or Afternoon shift

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

Job Description:

This role will have responsibility for leading the team that makes every customer in their Major Area committed to ServiceNow for life and have the ability to marshal all customer resources to address any customer satisfaction, adoption, professional services, or renewal challenges within their Major Area, resulting in clear accountability, consistent service and one face to the customer.

This role also carries the lead responsibility for Customer Satisfaction and Success through the sale and delivery of our Impact and Services products and add-ons, as well as the relationship with Partners -- all of which are critical to the company’s short and long-term success.

Responsibilities

• Owns the overall success, renewal and growth for all customers in a defined Major Area
• Drives the alignment of customer success, expert services and transformational resources through adoption of innovative offers combined with market leading solutions that accelerate business value for our customers
• Focus on customer intimacy to deliver business impact and innovation to a customer’s business by understanding our customers’ key business issues and opportunities
• Create evangelists by listening to customers closely and delighting them with our user experience and service
• Create growth opportunities with new product features and enhancement information
• Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
• Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices
• Work closely with the Sales organization to develop and execute growth plans and strategies to drive License Agreements, expert services and customer success. This will also require territory and portfolio planning alignment with Sales.
• Establish relationships with leadership across sales, solution consulting, services, product, channel, and support leadership to ensure cross-functional alignment at scale
• Effectively build and establish relationships with partner consulting organizations to enable a go-to- market strategy
• Manage and achieve key business metrics including bookings, revenue, P&L, utilization, and expenses
• Customer obsessed mindset in driving value and NPS across all CEG pillars
• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Provide Coaching, mentoring and an environment for growth, development and feedback to ensure the right skills and resources are in place for success.
• Operationalize key national/global programs as well as to ensure the team can scale to meet the needs of our customers and do more with less over time.

Qualifications:

Background and Experience

• A track record for building and growing a world-class organization through talent acquisition, onboarding, and retention, characterized by high productivity and excellent morale
• Proven market experience for the nominated Major Area
• Experience with the enterprise and demonstrated leadership to make rapid decisions and problem-solving in this environment.
• Excels in navigating a highly collaborative and highly matrixed environment
• Proven experience building and running a business with the right operational skills
• Proven track record working with Product Management to deliver customer functionality – in this case to drive adoption
• Demonstrated success in building a Services, Customer Engagement or Partner Engagement function

Desired Skills/Experiences

• Broad-based business and technology professional with 15+ years of experience leading a large, high-growth organization delivering software based business solutions to large and small enterprises in the areas of Sales, Marketing, or Services and Support
• 15+ years of work experience in a leadership position
• 10+ years of work experience in enterprise software within the nominated Major Area / Market
• 5+ years in experience in customer success or related role
• Strong P&L experience within a $15Bn+ enterprise
• Background in consulting is a strong plus.
• Can thrive in a demanding, fast-paced environment.
• Excellent leadership, management, and interpersonal skills.
• High EQ and ability to lead with positive influence.
• Ability to build an operating model with tools, processes and people to drive a scaled model for customer success.
• Detailed understanding of best practices for enterprise CRM systems and experience with complex CRM and IT deployments
• Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
• Passion for technology and innovation
• Strong understanding of Cloud / SaaS Computing and the business benefits; a former customer or Cloud / SaaS Software executive is desirable.
• Excellent communication and presentation skills
• Analytical and negotiation skills, particularly at executive levels
• Strong understanding of business processes and their implementation into enterprise applications
• A technical degree or technical pedigree
• Must be open to regional and global travel with close alignment with Sales and CEG leaders Globally

Work Location: Penjuru Lane // Pioneer Turn

Working Days: 8.15am - 5.30pm / 8.30am - 5.45pm (Mon - Fri)
Basic Salary: $2000 - $2500 (subject to experience)

Job Scope:

• Handling Call and E-mail
• Manage both inbound and outbound customer shipments
• Shipping Documentation & report
• Data Entry
• Perform Administrative Support

Requirement:

• Proficiency in MS Office applications (e.g., Word, Excel).
• Ability to work efficiently in a fast-paced environment.
• Independent, with strong interpersonal and communication skills.
• Customer-focused and service-oriented.
• Experience in Customer Service & Admin

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Love Yourself Because You Are Precious! Multi-award-winning centre, Ceramique Aesthetics Wellness empower and restores confidence by providing skin, body & wellness solutions. Combining cutting-edge technology & natural ingredients, we provide highly effective result-driven treatments to our valued customers in our three centres. Our products are also available in major e-marketplaces and e-commerce websites.

We are expanding and continuously looking for talents with a growth mindset to join our fun and dynamic team!

Responsibilities:

• Greet and welcome Customers as soon as they arrive at the Salon
• Direct Customer to the appropriate Consultant/Beautician
• Answering phone calls
• Ensure the reception area is tidy and presentable, with all necessary material
• Update calendars and schedule appointments
• Handle POS, and cashiering duties, manage and keep proper records of daily payments received
• Ensure all customers’ issues reported are resolved effectively and promptly
• Deliver personalised service over the telephone to customers in an effective and efficient manner
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Ensure all customers’ issues reported are resolved effectively and promptly
• Other ad-hoc duties

Requirements:

• Relevant customer service experience
• Able to work on weekends and retail hours according to roster-ed shift
• Good interpersonal skills, able to communicate well and work with people across different levels
• Ability to multi-task & prioritize according to situations
• Pleasant disposition & energy to thrive in a fast-paced environment
• Committed, reliable & takes pride in work
• Bilingual, able to speak in Mandarin to handle queries and feedback from Chinese-speaking customers is preferred
• A good employment benefit and good career growth await the successful candidate

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. We regret that only shortlisted candidates will be notified.

Please be informed that by sending your curriculum vitae (cv) and personal data by way of your job application to Ceramique Aesthetics Wellness, you are deemed to consent to the collecting, using and disclosing by or on behalf of Ceramique Aesthetics Wellness to determine your suitability, eligibility or qualifications for employment with Ceramique Aesthetics Wellness and manage your application for employment with Ceramique Aesthetics Wellness, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

• Cashier Exp
• Rotating Shift (Retail Hour)
• Able to work on Weekends & Public Holidays

Responsibilities

• Handle ticketing counter sales
• Provide customer service
• Handle cashiering
• Other ad-hoc duties as assigned

Requirements:

• Possess Cashier / Customer Service / Retail Sales / Ticketing experience
• Good communication & interpersonal skills
• Able to work rotating shifts, on weekends & PH

Other Information:

• Working Hour: Rotating Shift
• Salary: Up to $2300/mth + OT + AWS + VB
• Location: Island-wide

To apply please click on the APPLY NOW button or email your resume with the following detail inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076