MAIN RESPONSIBILITIES:
The Field Service Engineer is responsible for providing technical field assistance in promoting spare part sales, maintenance, operation, equipment installation supervision and startup and/or shutdowns for all CPM processes. The Field Service Technician must have strong business and communications skills to establish and maintain strong relationships with the customer. Analytical and problem-solving skills are just as essential to this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ยท Promoting aftermarkets/replacement spare parts or services for existing and potential new customers
ยท Identify customer's needs and sales opportunities to help future growth
ยท Provide technical field assistance in maintenance, installation, operation, and startup for CPM equipment; prepare customer field report after each trip.
ยท Perform inspections of existing CPM equipment during plant shutdowns, assist plant/contractors with recommended repairs/parts and provide each customer with a field report.
ยท Evaluate fabricated product when asked; prepare non-conformance report when necessary and work with internal and external customers to resolve issues.
ยท Provide technical training or maintenance presentations to relevant customer and responsible for tracking customer claim.
ยท Work integrally with internal employees and external customers to promote the CPM Aftermarket service, to meet group initiatives and objectives.
ยท Assist contractors in the erection of CPM equipment at customer site.
ยท Participate in company meetings in order to increase communication, understanding, and teamwork.
ยท Cross train with engineers/technicians to learn technical processing information.
ยท Observe all customer and OSHA safety rules.
ยท Perform other related duties as required and assigned.
QUALIFICATION AND SKILLS:
ยท Associate degree or equivalent from a two-year college or technical school, preferably in Engineering.
ยท A minimum of 2 years of experience in animal feed or biomass related manufacturing industry.
ยท Good written and verbal communication skills.
ยท Establish and maintain effective working relationships with co-workers, customers, and vendors.
ยท High integrity and ethics.
ยท Working knowledge in AutoCAD is a plus point.
ยท Required knowledge of Microsoft Office.
ยท Be able to communicate in English fluently and at least one local language.
ยท Ability to travel on need basis โ domestically or internationally and up to 50% of the time.