Job Description

• Execute all sales activities starting from preparing quotations for customer and follow up on sales order and ensuring timely delivery of the goods from factory and timely shipping and invoicing to customers.
• Attend to all incoming phone calls and handle customers’ request.
• Maintain good customer business relationship.
• Liaising and Co-ordinating with internal department and external parties.
• Handle feedback from customer and resolve complaints
• Coordinate with other departments and ensure customer’s order are processed efficiently
• Archive and sort documents and data in physical and electronic form
• Undertake other ad-hoc assignments and duties

Requirements

• Minimum Diploma/ Degree in Business Admin/ Engineering
• Proficient in MS Office
• Good team player and Positive attitude
• Able to work independently

The Customer Care Officer plays a critical role in serving as an interface between our customers and the Company.  A five-day work week, officers are expected to consistently deliver excellent quality service to customers to achieve customer satisfaction.

Job Responsibilities:

• Respond and follow up on customers’ queries and feedback professionally and promptly via telephone calls, email, letters and/or in person
• Man the hotline, which is in operation 365 days a year, when rostered
• Prepare reports for audit trails
• Work on some weekends when rostered
• Participate in incident response to extend care and concern to customers who are hurt
• Rostered weekly approximately once every two months for incident response duty on a standby basis

Requirements

• Minimum GCE’O’ Level with 1-2 years of relevant experience.
• Strong command of English with strong writing abilities
• Proficient in MS Word
• Customer oriented with good communication and interpersonal skills
• Able to work independently
• Work on weekends and/or PH when necessary
• Able to commit to rotating shift work (5-day rostered work week, 2 shifts - 7.30am to 5.00pm or 10.30am to 8.00pm. If working either on Sat or Sun (not both) or public holidays, working hours will be 7.30am to 8.00pm. Off days will be on weekdays if working on weekend.)

• Address customer inquiries, requests and complaints through phone or emails to strive to provide effective solutions and ensure customer satisfaction.
• Prepare and submit quotations to customer promptly.
• Review and process customer orders accurately and efficiently. Ensure order information and request are checked.
• Follow up and monitor delivery of customer orders are dispatched, invoiced, and paid accurately and on time. Communicate any delays or issues to customers proactively.
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders, meet to customer shipping requirement and resolve customer complaints.
• Answer internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
• Resolve customer queries from offer to invoicing stage efficiently and escalate complex issues to reporting manager promptly.
• Perform background screening on creation of customer accounts, prospects, competitors and industry trends to support the contract or sales team’s activities.
• Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; and to generate sales reports and statistics.
• Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.
• Work according to the established guidelines and procedures to maintain consistent quality work.

Liaise with customers/carriers and agents for import & export shipments

Work out quotations for customers

Import & Export permit declaration and custom clearance

Prepare documentation and summary for customers' daily shipments

Issue invoice and costing

Assist in ad-hoc duties assigned from time to time

Requirements : -

Customer oriented with good interpersonal skills

Good written and oral communication skills

Able to work independently

Familiar with air/sea Import and Export across trade shipment will be added advantage

Preferably 1 year relevant experience

Fresh graduates are welcomed

Benefits:

• Up till $3000 basic + Variable Bonus + monthly incentives (Bring company phone back home for standby. Amount to be discussed during interview)

• Working location: Geylang

• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis

• Working timing: 8am to 5pm

• Work in Public Holiday, Office in lieu will be given

• Work OT will be given time off

Job Description:

This is a full-time position as a Customer Service Representative for the employer. The role involves handling phone inquiries, performing data entries, and maintaining accurate records. The representative will provide the best solutions or alternatives to address complaints and work closely with the operations department. Additional ad-hoc duties may be assigned as needed.

Responsibilities:

Diploma holder with a minimum of 2 years of customer service experience.

Proficient in both English and Chinese (to communicate with Chinese-speaking clients).

Possesses IT knowledge.

Strong listening skills.

Able to work effectively in a fast-paced environment.

Good team player with excellent interpersonal communication and presentation skills.

Self-motivated, meticulous, and independent.

Willing to do shift work, and work on public holidays and overtime.

Job Summary

As a Service Management Process Deployment SME, you will be responsible for customizing ServiceNow applications and modules to meet business needs, designing and implementing IT service management processes in alignment with ITIL best practices, and developing integration solutions between ServiceNow and other enterprise systems to ensure seamless data exchange and process automation. You will collaborate closely with business units, IT teams, and external vendors to gather requirements and design effective solutions, facilitating communication and collaboration among all stakeholders.

Job Responsibilities :

ServiceNow Configuration and Customization

• customize ServiceNow applications and modules based on business needs.

Process Design and Implementation

• Design, implement, and manage IT service management processes using the ServiceNow platform.
• Ensure alignment of processes with ITIL best practices and organizational goals.

System Integration

• Design a integration solutions between ServiceNow and other enterprise systems.
• Ensure seamless data exchange and process automation across integrated systems.

Stakeholder Collaboration

• Work closely with business units, IT teams, and external vendors to gather requirements and design solutions.
• Facilitate effective communication and collaboration among all stakeholders.

Training and Documentation

• Conduct training sessions for end-users and administrators on ServiceNow functionalities and best practices.
• Create and maintain comprehensive documentation for configurations, customizations, and processes.

Performance Monitoring and Optimization

• Monitor system performance and identify areas for improvement.
• Implement optimizations to enhance the performance and efficiency of the ServiceNow platform.

Governance and Compliance

• Ensure adherence to governance and compliance frameworks within the ServiceNow environment.
• Conduct regular audits to maintain compliance with security and regulatory requirements.

Continuous Improvement

• Identify and implement process improvements to enhance IT service management.
• Propose and implement innovative solutions to enhance the ServiceNow environment.

Risk Management

• Identify potential project risks and develop mitigation strategies.
• Monitor and manage risks throughout the project lifecycle.

Job Requirements

Educational Background:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Relevant certifications in ServiceNow, ITIL, or project management (e.g., ServiceNow Certified Implementation Specialist, ITIL Foundation).

Work Experience:

• Extensive experience (typically 5+ years) in IT Service Management (ITSM) and process deployment.
• Proven experience in configuring, customizing, and implementing ServiceNow solutions.
• Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.

Technical Skills:

• Strong understanding of ServiceNow architecture, capabilities, and best practices.
• Proficiency in developing and maintaining scripts, workflows, business rules, and automation in ServiceNow.
• Knowledge of integrating ServiceNow with other enterprise systems and applications.
• Familiarity with web technologies (JavaScript, HTML, CSS) and relational databases (MySQL, Oracle).

Process Management Skills:

• In-depth knowledge of ITIL framework and service management processes.
• Experience in process design, re-engineering, and continuous improvement initiatives.
• Ability to analyze and map business requirements to technical solutions.

Project Management Skills:

• Demonstrated experience in leading and managing ITSM projects.
• Strong project management skills, including planning, scheduling, risk management, and reporting.

Soft Skills:

• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proven ability to train and mentor team members and end-users.

Additional Requirements:

• Ability to stay updated with the latest ServiceNow features, releases, and industry trends.
• Strong organizational and time management skills.
• Willingness to obtain and maintain relevant certifications and training.

Responsibilities:

• Drive innovative and sustainable supply chain solutions, to accelerate commercial success for Nestle and the Customer, that deliver a competitive advantage relative to their key industry rivals by optimising cost to serve and maximising product availability.
• To coordinate all development and customer management initiatives across the Order-to-Cash process, resolve issues and build key customer relationships.
• Ensure outstanding delivery of 3PL services (warehouse and distribution) at minimum cost by closely and effectively managing the relationships with them.

Requirements:

• Experience in Customer Service in a similar market environment or trade structure or operational experience in one of the following areas: Physical Logistics, Demand or Supply Planning, Warehouse Management, Transportation, Physical Logistics Projects
• General sales experience especially Key Account / Event Management / Customer Channel Sales Development.
• Project management in a CS related area / Distribution Network Redesign / High Performance Logistics / Customer Logistics.
• Dealing or working with/for Customers or Suppliers (Distributors, Retailers, Suppliers etc).
• Experience in supervising or managing a team

Coordinate and ensure continuous improvement of production processes
• Identify and lead initiatives on quality, service, HSE and costs
• Fulfilment of project deliverables within the approved time schedules
• Perform modifications and validations of new products, processes, tooling and equipment
• Ensure new processes or process improvements are in conformance with quality and legal requirements
• Correct deficiencies and provide preventative maintenance

• Candidate must possess at least a Degree in Engineering/Science or equivalent
• Entry level welcome to apply too
• Experience with continuous improvement of processes and validations of processes and equipment
• Self-motivated, results-and-solution-orientated personality
• Highly analytical and structured way of working
• Team player

Roles & Responsibilities:

We are seeking a motivated and enthusiastic HR intern to join our team. This internship opportunity will provide valuable hands-on experience in various aspects of human resources and will be an excellent opportunity to learn and develop skills in a professional work environment. If you are keen on pursuing a career in HR, this internship opportunity will be an excellent stepping stone to gain practical experience and develop your skills in the field.

What you will be involved in:

Human Resource Interns will be involved in three main aspects of HR:

1. Recruitment

• Assist in job postings via the various online recruitment job portals
• Drafting of different types of contracts, such as Offer letter
• Arrange interviews for shortlisted candidates

2. Retraining

• Recommend the appropriate e-learning courses and/or classroom-based courses to our staff
• Follow up with each staff member’s feedback on his or her completed training
• Follow up with the staff’s performance after training with his or her reporting officer and recommend if the course should be continued for other staff

3. Retention

• Assist in the administration of staff benefits & schemes
• Learn about the different leave entitlements of each employee and link up with our Manpower’s regulations
• Assist in the accountability of the leave reports of all staff to facilitate monthly payroll processing
• Planning of company bonding, CSR and celebratory events

Why you will love working here:

• We are a fun and inclusive team that works closely to bring success to the company
• Interns will earn annual leave after 3 month of service with the company
• Testimonial to be given to interns upon completion of internship

Internship learning outcomes:

• To gain working experience, sharpen soft skills by interacting with potential candidates
• Learn how to be organized and analytical
• Be creative in proposing new solutions to challenges

Who we are looking for:

• Currently a full-time student pursuing major in Human Resources Management or related fields
• Basic understanding of HR work flow, especially on the 3 key areas on Recruitment, Retention, and Retraining
• Good communication and being able to comfortably and pleasantly deal with a variety of people
• Detail-oriented
• Good organizational and planning skills
• Able to work in a team and independently as well
• Must be able to commit full time for at least 4 months

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

Roles & Responsibilities:

We are looking for an experienced Digital Marketing Executive to assist in the planning, execution and optimization of our online marketing efforts. Our startup is a prenatal and postpartum centre that seeks to empower quintessential women in their maternal journey. The promotion of services through digital channels is a complex procedure with great potential, which becomes increasingly useful for our company.

The ideal candidate will have a passion for all things relating to marketing and technology. The candidate should be proficient in English and Chinese to manage our company’s bilingual website. He/She should be well versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy and intuitive with great ideas to reinforce our marketing campaigns.

• Assist in the formulation of marketing strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Instagram, Facebook, WeChat, Weibo etc.)
• Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Prepare online blogs and promotional emails and organize their distribution through various channels
• Provide creative ideas for content marketing and update website
• Improve user experience in the company’s website
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)
• Acquire insights in online marketing trends and keep strategies up-to-date
• Assist in the organization of events

Requirements:

• Proven experience as Digital Marketing Executive or similar role
• Excellent understanding of digital marketing concepts and best practices
• Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM
• Good knowledge of web analytics tools (e.g. Google Analytics, WebTrends etc.)
• Skills and experience in creative content writing
• Analytical mindset and critical thinking
• Excellent communication and interpersonal skills
• Proficient communicating both English and Chinese
• Minimally Diploma in marketing or relevant field
• Commit minimally for 4 months

Benefits:

• Internship that are more than 3 months old will be entitled to 1 AL from 4th month onward

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said Notice as well.

Roles & Responsibilities:

We are seeking a motivated and enthusiastic sales and marketing intern to join our team. This internship opportunity will provide hands-on experience in sales and marketing activities, allowing you to develop valuable skills in a professional work environment. The ideal candidate should have strong communication skills, enthusiasm and passion for sales and marketing, and an eagerness to learn and grow professionally.

• Support the delivery of effective marketing programs that achieve company and client objectives
• Assist in execution a variety of marketing initiatives that drive brand awareness, trial and distribution, including the day-to-day execution across marketing campaigns, promotions, and sales support
• Support the development and execution of sales and marketing materials, adapting scopes, timelines, and deliverables as needed
• Collaborate with team members to execute sales and marketing campaigns, leading brainstorming sessions to execute marketing plans for internal and external projects
• Meeting with clients to share ongoing promotion
• Contribute to other lead generation and customer-acquisition activities, such as sales enablement, media promotion, networking, trade shows, and events
• Measure and report performance of marketing campaigns, gain insight, and assess against goals

Job Specifications:

• Good organizational and planning skills
• Able to work in a team and independently as well
• Experience with MS Office
• Social media savvy
• Hands-on experience developing campaigns and promotions
• Attention to deadlines and budgetary guidelines
• Knowledge of relevant markets and trends
• Commit minimally for 4 months

Benefits:

• Internship that are more than 3 months old will be entitled to 1 AL from 4th month onward

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a permanent part-time Customer Service Officer.

Customer Service Officers are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job responsibility:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Minimum 'N' Level
• Training will be provided
• Speak standard English (required)
• Bilingualism is an advantage

Flexible working arrangement:

• Permanent part-time
• Min 6 months commitment
• Min 3 working days in a week
• Mon to Fri: 1pm to 9pm ($12 per hour)
• Sat and Sun: 9am to 6:30pm ($15 per hour)
• Able to start work immediately
• Working location 750 Chai Chee Road, #01-05/06 ESR BIZPARK@CHAI CHEE Singapore 469000

Important: Please email your resume directly to [email protected].

Please only apply if you meet the requirements.

Only short-listed candidates will be contacted for an interview

KEY RESPONSIBILITIES

• Maintain customer satisfaction through face-to-face interactions, phone calls and emails
• Effectively manage a large volume of incoming calls and emails
• Effectively resolve customers’ problems through strong and clear interpersonal dialogue
• Skilfully and calmly manage difficult and angry customers
• Liaise with third-party service contractors for appointment scheduling and spare parts
• Data entry for customer information, feedback, complaints and warranty cards
• Provide after-sales support to sales personnel

SKILLS & QUALIFICATIONS

• Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
• Proficient in spoken and written English
• Strong people-handling skills and a keen listener
• Pleasant and strong personality, able to withstand difficult customers
• Ability to multi-task and manage time effectively
• Able to adapt/respond to different types of customers
• A team player with a positive service mindset
• Proficient in MS Office applications
• Knowledge in spare part management will be an advantage

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Role

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

• Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
• Efficient handling of call inquiries and providing general information of services in The SKILT centre
• ·Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
• Generate and calculate invoice, record, collect payment, and issuance of receipts on time
• Handle changes in billing, refunds, and credits.
• Handle closing, settlement, and payment collection
• Provide cross-coverage of other Service Relations Officer who may be on leave.
• Support operation functions as and when needed
• Monitor general hygiene and cleanliness of The SKILT Centre
• Any other ad-hoc duties assigned by the management

Requirement

• Fresh Diploma holders are welcome
• GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role
• Good interpersonal and communication skills
• Able to speak mandarin to mandarin speaking parents
• Positive working attitude and customer centric mindset
• Customer service mindset
• Meticulous and organised with attention to detail
• Ability to work independently and as a team.
• Enjoy working in fast-paced environment
• Proficient in MS Office
• Hard working and keen to learn
• Able to work on Saturdays

Location

Upper Thomson

5.5 days

Benefits

· Medical & Health insurance

· Professional development

· AWS and Variable Bonus

Job Type

Full-Time

Salary

$2,500.00 - $3,500.00 per month

We regret that only shortlisted candidates will be notified.

Meal Provided

Training Provided

Pay: Up $2500

Location: Chinatown

Working Hours: 1.30pm-11pm (44 hour per week)

Job Scope

* Taking food and drink orders from customers

* Serve food and beverage to table

* Make sure restaurant area cleaning

* Set up charcoal for BBQ

Requirement:

* Food hygiene certificate is a must. ((No Food hygiene cert? PM for more info, we have a solution for you!

* Positive attitude and a willingness to provide excellent service

This recruitment effort is in collaboration with e2i

What the role involves:

• Responsible for facilitating and managing activities involving cross-border/Domestic transportation operations, partnership and projects.
• Familiar with custom (Malaysia and Singapore) requirements, import and export procedures
• Sourcing for rates from service providers as per the sale/customer's enquiry.
• Checking with Malaysia counterpart on their status as a declaring new customer in Malaysia or liaising with Malaysian customers or their declaring agent on the Malaysian customs procedures.
• Submitting the selling rate to Singapore customer.
• Coordination with Malaysia counterpart on Sales lead from the destination.
• Looking into all aspects of customer's requirement/problem solutions to handle their shipments
• Cross border trucking (CBT) billing & preparing of reports for internal &external customer.
• Generation of cross border road freight (CBRF) reports.
• Any other duties as assign from time to time.

Required Qualifications, Skills & Experience

1. Min 'O' Level
2. 1 years of experience
3. Computer literacy,custom regulation,cross border operation, communication skill
4. 1 year experience
5. Microsoft office, Email, WMS

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Service Delivery Manager to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• As part of the Cloud Infra team to support the capability of the Cloud platforms to deliver a cost effective and sustained level of availability to meet customers’ requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics.
• Assist the Operations Director in the day-to-day operations of the large-scale Gov Private Cloud Project
• Responsible for service deliverables SLA – service availability, incident/problem resolution
• Enforce ITSM methodologies and ensure contract compliance
• Manage the infrastructure security operations
• Maintain and execute a security vulnerability management strategy and address security vulnerabilities from all sources within SLA
• Support annual security and ITSM audit
• Carry out Risk Assessment and propose mitigations
• Drive automation and process optimization
• Proficient in cloud technologies
• Strong analytical and troubleshooting skills
  Proficient in VMware, Nutanix, Windows Servers, Linux operating systems
• Lead weekly operation meeting with Gov customers to discuss operation matters
• Attend fortnightly management level meeting with Gov customers by providing presentation on operation related topics
• Handle customer escalations
• Lead technical troubleshooting session and vendor management
• Review and approve critical changes, upgrades raised by leads or subject matter expert
• Manage maintenance plan and handle communication with all stakeholders

A little about you:

• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Passionate about process improvement and resource optimizing projects

What you might also need to have:

• 6 - 8 years IT operations experience
• Skilled in the VMware, Nutanix, Netbackuo, Red Hat Enterprise Linux (RHEL). Microsoft Windows
• Degree in Information Systems or equivalent
• Certification in PMP / CITPM/ITSM / COMIT/ ITIL V3 or above

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

Roles & Responsibilities

Reporting to the Senior Operation Manager
Planning and scheduling manpower for day-to-day operations
Follow up and keep an update to customer request and feedbacks
Work closely with the sales manager and providing accurate schedule to them
Send out reminder text/call to customer daily

Resolving daily situation if any
Responsible for staff performance & discipline
Tabulate worker OT and submit to HR monthly
Prepare and compile monthly reports to relevant client
Prepare new staff on-boarding and off-boarding
Monitor training and development needs
Other related duties as assigned

Key Responsibilities:

Supervision: Direct, train, and supervise cleaning staff to ensure they meet performance standards and follow safety protocols.
Scheduling: Create and manage cleaning schedules, ensuring adequate coverage for all areas and shifts.
Quality Control: Inspect work areas regularly to ensure cleanliness and quality standards are met.

Inventory Management: Monitor and order cleaning supplies and equipment as needed to ensure uninterrupted services.
Customer Service: Address client inquiries and concerns promptly and professionally.
Training: Conduct on-the-job training for new employees and provide ongoing training for existing staff.
Safety: Enforce safety guidelines and regulations, ensuring the safety of all employees and clients.

Reporting: Maintain accurate records of cleaning activities, employee performance, and inventory.

Roles & Responsibilities

1. Maintains administrative staff by recruiting, selecting, orienting, and training employees.
2. Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.
3. Sets policies and procedures for training, coaching, counseling, and career development for staff.
4. Initiates and coordinates goals, deadlines, and projects for their department.
5. Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
6. Bachelor’s degree preferred
7. Three to Five plus years of administrative manager experience.

Responsibilities

Supervising the day-to-day operations of the administrative department and staff members.
Hiring, training, and evaluating employees and taking corrective action when necessary.
Developing, reviewing, and improving administrative systems, policies, and procedures.
Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.

Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
Collecting, organizing, and storing information using computers and filing systems.
Overseeing special projects and tracking progress towards company goals.
Building and expanding on skills by engaging in educational opportunities.

Experience in a related field, such as management or financial reporting, preferred.
Exceptional leadership and time, task, and resource management skills.
Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
Proficiency with computers, especially MS Office.
Ability to plan for and keep track of multiple projects and deadlines.
Familiarity with budget planning and enforcement, human resources, and customer service procedures.

Company Profile

Founded since 2009, they are Singapore’s leading freight forwarding company with an extensive global network of freight agencies. They specialise in providing quality cargo delivery services promptly and efficiently to all locations.

Work location: Bukit Batok

Working hours: Monday to Friday, Office Hours

Benefits:

• Annual Wage Supplement (AWS) provided every year
• Medical Benefits

Responsibilities:

• Follow up on customer enquiries, agents & complaints
• Arrange trucking, transportation & collection
• Co-ordinate & monitor shipment with carriers and clients
• Process custom permit
• Process booking for shipments with shipping lines/consol & prepare shipping documents
• Ensure all cargoes are send in good condition and if any damage shall revert to customer immediately
• Keep Sales Personnel informed about their bookings
• Assist with billing, input job reference and closing jobs
• Support in all aspect of sales and operational activities

Requirements:

• Min. NITEC/Diploma in Logistics/Supply Chain Management or any relevant field
• Good communication and interpersonal skills to develop strong working relationships
• Bonus if possess 1-2 years of Customer Service experience in the shipping/freight forwarding industry
• Experienced with export documentation and shipping systems, such as online booking, declaring custom permit
• Able to speak in Mandarin Chinese to liaise with Chinese counterparts

Your recruiter for this job: WhatsApp Celine @ 8494 0873 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Interested candidates may apply directly as well. For more job opportunities, follow SnatchJobs on Telegram: https://t.me/sgfulltimers

Celine Chan | R21103433

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Company Profile

Founded since 2009, they are Singapore’s leading freight forwarding company with an extensive global network of freight agencies. They specialise in providing quality cargo delivery services promptly and efficiently to all locations.

Work location: Bukit Batok

Working hours: Monday to Friday, Office Hours

Benefits:

• Annual Wage Supplement (AWS) provided every year
• Medical Benefits

Responsibilities:

• Follow up on customer enquiries, agents & complaints
• Arrange trucking, transportation & collection
• Co-ordinate & monitor shipment with carriers and clients
• Process custom permit
• Process booking for shipments with shipping lines/consol & prepare shipping documents
• Ensure all cargoes are send in good condition and if any damage shall revert to customer immediately
• Keep Sales Personnel informed about their bookings
• Assist with billing, input job reference and closing jobs
• Support in all aspect of sales and operational activities

Requirements:

• Min. NITEC/Diploma in Logistics/Supply Chain Management or any relevant field
• Good communication and interpersonal skills to develop strong working relationships
• Bonus if possess 1-2 years of Customer Service experience in the shipping/freight forwarding industry
• Experienced with export documentation and shipping systems, such as online booking, declaring custom permit
• Able to speak in Mandarin Chinese to liaise with Chinese counterparts

Your recruiter for this job: WhatsApp Celine @ 8494 0873 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Interested candidates may apply directly as well. For more job opportunities, follow SnatchJobs on Telegram: https://t.me/sgfulltimers

Celine Chan | R21103433

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Company Profile

Founded since 2009, they are Singapore’s leading freight forwarding company with an extensive global network of freight agencies. They specialise in providing quality cargo delivery services promptly and efficiently to all locations.

Work location: Bukit Batok

Working hours: Monday to Friday, Office Hours

Benefits:

• Annual Wage Supplement (AWS) provided every year
• Medical Benefits

Responsibilities:

• Follow up on customer enquiries, agents & complaints
• Arrange trucking, transportation & collection
• Co-ordinate & monitor shipment with carriers and clients
• Process custom permit
• Process booking for shipments with shipping lines/consol & prepare shipping documents
• Ensure all cargoes are send in good condition and if any damage shall revert to customer immediately
• Keep Sales Personnel informed about their bookings
• Assist with billing, input job reference and closing jobs
• Support in all aspect of sales and operational activities

Requirements:

• Min. NITEC/Diploma in Logistics/Supply Chain Management or any relevant field
• Good communication and interpersonal skills to develop strong working relationships
• Bonus if possess 1-2 years of Customer Service experience in the shipping/freight forwarding industry
• Experienced with export documentation and shipping systems, such as online booking, declaring custom permit
• Able to speak in Mandarin Chinese to liaise with Chinese counterparts

Your recruiter for this job: WhatsApp Celine @ 8494 0873 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Interested candidates may apply directly as well. For more job opportunities, follow SnatchJobs on Telegram: https://t.me/sgfulltimers

Celine Chan | R21103433

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Position: Customer Service cum Admin Assistant

Salary Range: $1,800 - $2,600

Responsibilities:

• Schedule appointments for FREE Mini installations at customers' homes.
• Achieve targets set for arranging appointments.
• Plan, set, and arrange routes by region/area for weekly installation and servicing schedules.
• Attend to customer inquiries and complaints, ensuring closure of all cases.
• Send out reminders and confirmations to customers regarding installation and servicing.
• Perform ad hoc administrative tasks as assigned by the General Manager.
• Provide basic solutions to customers over phone calls to rectify issues. If the issue cannot be resolved over the phone, arrange for a technician to visit and resolve the case, ensuring closure.
• Encourage customers to leave positive reviews on our purchase and social platforms.

Requirements:

• Strong organizational and planning skills.
• Excellent communication and customer service skills.
• Ability to handle and resolve customer complaints effectively.
• Proficiency in using scheduling and administrative software.
• Ability to work independently and as part of a team.
• Positive attitude and proactive approach to problem-solving.
• "O" Level and above or equivalent

Benefits:

• Yearly AWS
• Medical benefits
• Career progression opportunities

Work Location: Bukit Batok

Working Hours: 5 days | 8.30am - 5.30pm

Key Responsibilities:

• Follow up on customer enquiries and provide accurate information
• Coordinate the shipments with carriers and clients
• Process the booking for shipments and prepare shipping documents
• Process custom permit for the shipping
• Ensure all cargoes are send in good condition
• Assist in billing and invoice
• Other ad-hoc duties

Requirements:

• Min. Nitec in Logistics or equivalent
• Min. 1 year of relevant working experience
• Bilingual in Chinese (Mandarin) to liaise with Mandarin speaking associates

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845