1. Prepare shipping documents and shipments co-ordination with customers/vendors and service providers to ensure smooth operations.
2. Ensure all shipments documents are completed in order on time and accurate.
3. Provide necessary support to sales personnel such as sales order entry, invoicing and maintain good rapport with customers/vendors.
4. Co-ordinate with vendors on the incoming shipments.
5. Prepare the bank documents related to shipments under trade financing.
6. Co-ordinate with warehouse and sales/purchasing on the shipments.
7. Interact to build good commercial relationship with all customers.
8. Adhere procedures pertinent to the effective and efficient operation of the Customer Service Department.
9. Establish insights into customers’ needs and expectations, and provide inputs for product and service development.
10. Monitor programs and procedures to ensure on-time delivery, customer satisfaction and positive customer experience.
11. Establish in-depth working knowledge of the Company’s systems and processes and the logistics industry as a whole.
12. Deliver performance standards to meet service goals of the Company.
13. Explore feedback and reports to the Company regarding service failures or customer concerns.
14. Explore feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes.
15. Practice proper documents control and upkeep office cleanliness.
16. Any other duties as & when assigned.

1. Prepare shipping documents and shipments co-ordination with customers/vendors and service providers to ensure smooth operations.
2. Ensure all shipments documents are completed in order on time and accurate.
3. Provide necessary support to sales personnel such as sales order entry, invoicing and maintain good rapport with customers/vendors.
4. Co-ordinate with vendors on the incoming shipments.
5. Prepare the bank documents related to shipments under trade financing.
6. Co-ordinate with warehouse and sales/purchasing on the shipments.
7. Interact to build good commercial relationship with all customers.
8. Adhere procedures pertinent to the effective and efficient operation of the Customer Service Department.
9. Establish insights into customers’ needs and expectations, and provide inputs for product and service development.
10. Monitor programs and procedures to ensure on-time delivery, customer satisfaction and positive customer experience.
11. Establish in-depth working knowledge of the Company’s systems and processes and the logistics industry as a whole.
12. Deliver performance standards to meet service goals of the Company.
13. Explore feedback and reports to the Company regarding service failures or customer concerns.
14. Explore feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes.
15. Practice proper documents control and upkeep office cleanliness.
16. Any other duties as & when assigned.

- Carry out Equipment Preventive Maintenance/ servicing on site.

- Able to handle hand tools proficiently

- Mechanical or Electrical basic knowledge desirable

- C Class licence required to drive service van

- 5 day work week with work-life balance culture

- Able to communicate and write proficiently in English desirable

- Must have good team player attitude and able to work in a team environment.

We are looking for Field Service Specialists (Electromechanical) to join our team in Singapore.

The Electromechanical Specialist reports directly to the Service Manager and has responsibilities for the installation, maintenance, and troubleshooting of the woodworking machines for customers.

Pre-requisites:

• Diploma or bachelor’s degree from Electrical or Mechatronic Engineer background
• Knowledge and hands-on experience in installation and troubleshooting industrial machinery with PLC/PC controls and adjustable-speed drives.
• Proficient in the use of Microsoft Office, CAD, or similar application experience
• Spoken and written fluent English is a must. Chinese and Malay / Bahasa Indonesia as working language as well as experience from plywood or other wood processing industries are added advantages.
• Able to work independently with minimum supervision and own initiative.
• Willingness to travel.

The Job:

• Technical after Sales support to external, but also internal customers as required by the Company.
• Provide high quality field services to customers in APAC region remotely or visiting customers' site.
• Coordinate maintenance service projects between Raute's delivery units and customers.
• Carry on field service work during installation, commissioning, planned service and on-call cases.
• Participate in FAT testing as needed.
• Participate in product and service product development.
• Follow-up and coordinate of spare part and maintenance service sales and co-ordination of service work schedule is also part of the job.

Our Offer:

• Be part of growing and well recognized service team of the technology leader for plywood and LVL industry.
• Great opportunities to grow according to personal objectives and capabilities in an international organization.
• Comprehensive training for the wood processing technology.
• Relaxed organization and supportive team.
• Competitive remuneration package.
• Work Travel Opportunities

• To perform BMS System service, maintenance
• A&A works, programming, engineering
• Service Maintenance
• Testing & Commissioning
• Any adhoc duties as assigned by superior

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills
• Strong communication skills
• Good team player with ability to lead and multi-task
• Possess Class 3 driving license will be an added advantage

We are looking for Service Manager to join our team in Singapore.

The Service Manager reports directly to the Head of Service APAC and has responsibility for service operations in Asia and China Markets, excluding Indonesia.

Pre-requisites:

• Bachelor’s degree or relevant experience in Engineering, After Sales Service or Business Development
• Strong customer orientation and mindsets
• At least 5 years’ experience in global supply chain management or management of Service business
• A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, D365 (ERP), AutoCAD or similar designing applications
• Spoken and written fluent English is a must. Chinese and Malay / Bahasa Indonesia as working language as well as experience from plywood or other wood processing industries are added advantages.
• Sales-driven, proactive, and able to work independently.
• Strong interpersonal qualities including leadership, teamwork, integrity, and respect.
• Ability to manage own work but also teams at customer sites.
• Interest in expanding skills base to include cross-training in other applications.
• Willingness to travel.

The Job:

• Accountable for service sales development in his/her territory.
• Accountable for and lead the local Technology Service team and After Sales service operations.
• Coordinate and manage the local service team tasks and resource allocation (projects and service)
• Collaborate closely with market area sales team and other local and global Services business lines and Business units
• Participate Service Strategy development and implementation of the appropriate long-term strategies.
• Report of service activities to line manager and present during global service team meetings
• Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
• Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of Raute equipment.
• Operational developments and management of the supply chain for the Service business.
• Actively identify and promote spare parts for customer's needs and support to prepare quotations.
• Support Project Managers with project executions
• Assist with customer enquiries efficiently and provide professional customer service.
• Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
• All other duties as assigned.

Our Offer:

• Be part of growing and well recognized service team of the technology leader for plywood and LVL industry.
• Great opportunities to grow according to personal objectives and capabilities in an international organization.
• Comprehensive training for the wood processing technology.
• Relaxed organization and supportive team.
• Competitive remuneration package.
• Work Travel Opportunities

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a IT Service Management Officer (SMO) to be part of our diverse team of talents here at NCS!

You will be part of a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT team on behalf of a key NCS client. You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

If you thrive on being part of delivery and transforming the clients’ operation, then this is the position for you. Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

You will be performing the following scope of work for a system or a family of systems for a NCS key client:

• Service Management
• Configuration Management
• Incident Management
• IT Security Management
• IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

• Monitor, report and ensure that the SLA/KPI of the in-scope systems are to be met, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and provide regular update to client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level, and highlight in advance to client in any eventualities of potential obsolescence.
• Prepare and submit report to Client

Incident Management

• Lead investigation and ensure resolution of incident withinstipulated SLA time
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client
• Ensure propersign-off/endorsement by client for incident resolution/closure and associated archival/repository

IT Security Management

• Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Ensure application/software/system are updated with the latest virus/security patches
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

A little about you:

• Degree in Information Systems, Computer Science or equivalent
• More than 3 years of IT project management experience and at least 5 years of IT experience
• Familiar with Software Development Life Cycle (SDLC)
• Experience in IT business analysis techniques

What you might also need to have:

• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Must be customer oriented and be able to lead, develop and maintain respectful and trusting relationship
• Able to travel as and when required

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Responsibilities

1. Responsible for the work and activities related to installation, service, and maintenance of all Connectivity/Satellite Systems (Starlink, VSAT, FBB, Iridium and etc), IT Network Hardware/software installation, Firewall configuration, Installation and Maintenance of CCTV in ship.

2. Complete network setup in vessel which includes network formation, identification and segregation of vessel network as per customer requirement.

3. Assist coordination team with work orders and vessel schedules, including liaising with vessel agents prior to attendance.

4. Creating detailed documentation from installations, services, and maintenances for tasks assigned.

5. Responsible for completion of tasks on time with respect to agreed scope of work.

6. Work individually in field with the correct tools and approved spares as required.

7. Cooperate with internal departments to solve technical and operational issues, coordinate closely with Support and project management team.

8. Testing and repairing of Satcom equipment’s, Configuration of IT equipment’s (i.e Computers, Servers, Firewall, WAP and Switches) in warehouse as per client’s requirement when there is no vessel attendance.

9. Provide remote support to solve vessel connectivity and IT related issues when there is no vessel attendance.

10. Adhere to all safety regulations and maintain required PPE in workplace.

Educational and skills

1. Education in IT & Telecommunications (Diploma, bachelor’s degree or similar)

2. CCNA and other network related courses is an advantage.

3. IT Knowledge is a must, minimum understanding on computer server, configuration, network infrastructure and administration.

4. Experience in the vessel IT, marine electronics and communication equipment’s installations on yachts, commercial vessels, or any offshore installation is an advantage.

5. Strong understanding of concepts and protocols, such as TCP/IP, DNS, VPN and DHCP

6. Good Knowledge of Firewall, Router and Switches configuration and maintenance.

7. Working knowledge of computer hardware and software.

8. Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling.

9. Demonstrated technical knowledge and strong troubleshooting skills.

10. Physically fit to work in maritime environments. Must be able to lift heavy equipment, work in height and climb into confined antenna spaces.

11. Support and communicate with customers in a professional manner.

12. Team player with ability to work independently in solving tasks.

13. Actively seek and share knowledge within the organization.

14. Flexible to perform other tasks outside the scope of main role.

15. Flexible to work and travel outstations varying schedules, including evening and weekends in short notice.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Ang Mo Kio)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Highlights

HIGH PERFORMANCE MONTHLY INCENTIVE ($$$)

HIGH ATTRACTIVE INCREMENT ($$$)

2 TIMES YEARLY BOUNS ($$$)

Working Hours - Full Time

- Monday to Friday – 9am to 6pm

- Saturday - 9am to 1pm

Salary

- From $2,600 and Above

Job Description

- Software Training Provided

- Basic Daily Administration Support

- Booking appointments

- Handling of car servicing related matters

Working Location

Central - Sin Ming Drive

160 Sin Ming Drive, #01-13, Singapore 575722

Job Highlights

HIGH PERFORMANCE MONTHLY INCENTIVE ($$$)

HIGH ATTRACTIVE INCREMENT ($$$)

2 TIMES YEARLY BOUNS ($$$)

Working Hours - Full Time

- Monday to Friday – 9am to 6pm

- Saturday - 9am to 1pm

Salary

- From $2,600 and Above

Job Description

- Software Training Provided

- Basic Daily Administration Support

- Booking appointments

- Handling of car servicing related matters

Working Location

Central - Sin Ming Drive

160 Sin Ming Drive, #01-13, Singapore 575722

Job Highlights

HIGH PERFORMANCE MONTHLY INCENTIVE ($$$)

HIGH ATTRACTIVE INCREMENT ($$$)

2 TIMES YEARLY BOUNS ($$$)

Working Hours - Full Time

- Monday to Friday – 9am to 6pm

- Saturday - 9am to 1pm

Salary

- From $2,600 and Above

Job Description

- Software Training Provided

- Basic Daily Administration Support

- Booking appointments

- Handling of car servicing related matters

Working Location

Central - Sin Ming Drive

160 Sin Ming Drive, #01-13, Singapore 575722

Job Highlights

HIGH PERFORMANCE MONTHLY INCENTIVE ($$$)

HIGH ATTRACTIVE INCREMENT ($$$)

HIGH OVERTIME PAYOUT ($$$)

Working Hours - Full Time

- Monday to Friday – 9am to 6pm

- Saturday - 9am to 1pm

Salary

- From $2,600 and Above

Job Description

- Software Training Provided

- Basic Daily Administration Support

- Booking appointments

- Handling of car servicing related matters

Working Location

Central - Sin Ming Drive

160 Sin Ming Drive, #01-13, Singapore 575722

Job Highlights

HIGH PERFORMANCE MONTHLY INCENTIVE ($$$)

HIGH ATTRACTIVE INCREMENT ($$$)

2 TIMES YEARLY BOUNS ($$$)

Working Hours - Full Time

- Monday to Friday – 9am to 6pm

- Saturday - 9am to 1pm

Salary

- From $2,600 and Above

Job Description

- Software Training Provided

- Basic Daily Administration Support

- Booking appointments

- Handling of car servicing related matters

Working Location

Central - Sin Ming Drive

160 Sin Ming Drive, #01-13, Singapore 575722

Job Highlights

HIGH PERFORMANCE MONTHLY INCENTIVE ($$$)

HIGH ATTRACTIVE INCREMENT ($$$)

2 TIMES YEARLY BOUNS ($$$)

Working Hours - Full Time

- Monday to Friday – 9am to 6pm

- Saturday - 9am to 1pm

Salary

- From $2,600 and Above

Job Description

- Software Training Provided

- Basic Daily Administration Support

- Booking appointments

- Handling of car servicing related matters

Working Location

Central - Sin Ming Drive

160 Sin Ming Drive, #01-13, Singapore 575722

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Roles & Responsibilities

Scope of Work - Customer Care & Service

• To ensure all guests are greeted in a welcoming way.
• To perform assigned tasks including taking customers’ orders, serving of food and drinks, food preparation, ensuring guests’ needs are met.
• To ensure customer satisfaction by solving issues and queries both immediately and efficiently.
• Adhere to all food hygiene standard and procedures.
• Outlet Sales & Management Introduction and recommendation of product items, special promotions and membership discounts.
• Uses techniques on suggestive selling and up selling in order to boost store sales and increase satisfaction.
• Ensure consistency of product presentation, display and branding by checking the quality of the products, menus, marketing displays to ensure that they are good condition and correctly placed.
• Knowledge of all product ordering system.
• To work together as a team when on station.
• In charge of other duties such as replenishing of stations, clearing of tables etc. Maintain cleanliness and neatness of the outlet.
• To perform any other duties as and when required and assigned by immediate supervisors or other representatives of the management.

Competencies

• Guest oriented and service focus.
• Possess good people management, resource allocation skills.
• Possess good leadership and communication skills.
• A team player.
• Responsible and positive working attitude.
• Outgoing, cheerful and self-motivated.
• Willing to work 6 days rotating shift, on weekends and public holidays.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Ang Mo Kio)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Responsibilities

The Service Operations Executive is responsible for ensuring the readiness to support business operations. Key objectives include smooth daily operations as well as enhancing operational efficiency and customer experience. The successful candidate must be operationally hands-on, organized, highly motivated, and able to work with a disciplined approach towards managing people and work.

Service Support

• Provides 1st level support for network and Internet services via phone or email with accuracy and promptness to meet pre-defined SLAs for customer
• Responsible to follow through any Incident or Request in the Ticketing System until closure of the ticket for customer and internal customer
• Monitor line down for customer, perform basic troubleshooting steps and schedule onsite if required.
• Manages issue resolution based on incident priority levels and escalates to appropriate channels when required for customer and internal customer.
• To perform daily checks on critical devices for internal customer.
• To perform patching on critical devices on a quarterly basis for internal customer.
• In charge in assigning new hardware to the staff and reformatting hardware for internal customer.
• To perform Duty Officer role; one week per month.

Service Delivery

• Schedule and manage the installation and turn-up of connectivity including support to field technicians onsite.
• Collaborate with clients and internal stakeholders to gather information required to ensure smooth deployment
• Identify potential issues and proactively escalate internally to prevent delivery delays.
• Provide updates to the customer in a timely and professional manner
• Prepare work orders and documentations necessary for provisioning and service installation
• Verify provisioning details and service connectivity after service delivery
• Maintenance of customer contract records in Company's ERP system

Job Requirements

• Candidate must possess either a Diploma or Degree in Information Technology/Computer related course. Fresh Graduates are welcome to apply
• Experience gained from the Telecommunication or Information Technology industry either from internship (OJT) or actual work is an advantage.
• It is an advantage to have basic knowledge of TCP/IP, LAN, and WAN concepts and Internet application (Email/Web/Domain)
• Active interest in learning and maintaining technical skills & knowledge
• Strong verbal and written communication skills
• Good interpersonal skills and able to work within the team
• Resourceful and enjoy problem solving

• Review of operation data to submit mileage claims via LTA system in a timely and accurate manner
• Liaise with relevant parties within the company for information required for mileage claims
• Any other ad-hoc duties assigned by Execs that are related to mileage claims

Requirements:

• Minimum Diploma in any discipline
• Able to manage, drive and thrive in a performance-oriented environment
• Ability to work well with others in a collaborative environment
• Ability to think ahead and anticipate possible barriers
• Self-motivated to carry project to its end
• Demonstrate the ability to follow through on commitments
• Willingness to be open, to learn, and take on new responsibilities
• Good written and verbal communications skills
• Proficient in Microsoft Office (i.e. Words, Excel)

Customer Care Officer (1 Year Contract) x 8

Work Office Location : North (Accessible by MRT)

Working Hours : Mon – Fri, 830am – 6pm, Alternate Sat: Half day

Main Responsibilities

• Provide advisories to facilitate the employment of both local and foreign manpower in Singapore, handling claims and complaints regarding employment and related disputes etc.
• Maintain up-to-date knowledge of any new/change information to ensure accurate advice are given to customers.
• Ability to work well in a fast-paced environment with constant introduction of new government policies and requirements
• Handle calls during crisis situations and build rapport with the callers and report to supervisors for further action.
• Providing feedback on processes, suggesting improvements to enhance skills and knowledge.

Requirements:

• Proficient in Microsoft Office tools
• Must be comfortable in handling queries from callers
• No experience required as training will be provided

Interested candidates, please email your updated resume to Darenme Sit at: [email protected] to apply or contact via Whatsapp : +65 8817 8684

1. Full Name

2. Residential Area

3. Availability

4. Position Applied: "CallCentre"

Only Shortlisted candidates will be notified.

ATTN; Tan Hui Yung Janet (CEI: R1104487)

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