Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Operations And Customer Service Executive

Venue： MacPherson area

Working hours： 8.30am - 5.30pm （Mondays to Fridays）

8.30am- 12.00pm (alternate Saturday)

Monthly salary： S$2,200 - S$2,800

Roles and responsibilities:

The role includes job scheduling for operations personnel, ensuring timely task completion, managing customer communications and paperwork, maintaining inventory records, coordinating with customers on job logistics, overseeing installation teams' logistics, and addressing customer service calls.

Requirements:

- Strong organizational and time management skills

- Ability to prioritize tasks effectively

- Attention to detail and ability to monitor progress

- Proficiency in Microsoft Office

- Ability to communicate clearly and effectively with customers

- Excellent customer service and interpersonal skills

- Problem-solving skills

- Experience in managing teams

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

What you'll get to do:

• Management and processing of international customer orders, inquiries, feedback.
• Handling social media customer service. Attend to customers’s enquires, comments and feedbacks on social media platforms (Facebook, Instagram, etc) in an efficient customer oriented manner.
• Coordinate with and provide support to customers and respective departments.
• Ability to communicate effectively, resolve conflicts and handle customer complaints
• Ability to perform operational duties and team project responsibilities
• Assist in social media outreach and marketing activities
• Miscellaneous operational and administrative duties

Requirements:

• Preferably with at least 1 year relevant experience
• Excellent customer service skills, spoken, written ability
• Possess good analytical abilities with interpersonal skills.

Job information:

• Office hours: 9 - 6pm
• Location: Next to Tai Seng Mrt
• Collaborative work culture

Successful applicants will be notified for interview.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Woodleigh)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field is required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Woodleigh)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Details:

• Basic Salary: $2,500 + Attractive Commission

• Location: One of the bank branches you will be stationed in.

• 6 working days (But may only need to work a half day on Saturdays) – 11AM to 7PM or 10AM to 6PM

Job Responsibilities:

• Promote sales of financial institution credit cards and personal loans to clients based on their needs.

• Follow up with customers regarding their application

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

Job Description:
Help prepare and clear the tables for café patrons, provide excellent customer service, assist and advocate customers on in-store on-going promotions to boost outlet’s sales,
Preparing and serving drinks to customers including barista duties,
Cashiering duties,
assist supervisor in ensuring smooth daily operations of the store,
Clearing of used utensils and all other ad-hoc duties given by supervisors

Comfortable with working in Vegetarian restaurant - we have no halal certificate

Requirements:
Candidate must posses at least higher secondary/Pre-U/A level/College or equivalent certificate,
Good interpersonal and communication skills,
Able to converse in either English and or Mandarin,
4-5 working days week
Able to start asap

5 Days 44 hours Work Week

AWS + Variable Bonus / Multiple locations available *Full Time Candidates*

• Offer prompt and amiable customer service, taking orders and addressing inquiries as required.
• Maintain the cleanliness and arrangement of the dining area, which includes tables, chairs, and floors.
• Prepare and clean tables, ensuring appropriate table settings and condiment placement.
• Process customer payments and provide accurate change when necessary.
• Adhere to all safety and hygiene protocols, including proper food handling and storage.
• Collaborate with the team to ensure the restaurant operates smoothly, communicating with kitchen and other staff members as necessary.
• Continuously acquire knowledge about our menu items, promotions, and other offerings, and share this information with customers.
• Handle customer complaints and queries professionally and courteously, escalating issues to the appropriate team member as required.
• Carry out additional tasks as assigned by management.

Job Requirements:

• With F&B experience will be an added advantage
• Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
• Positive attitude and strong work ethic
• Ability to work in a fast-paced and dynamic environment

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to [email protected]

We regret to inform you that only shortlisted candidates would be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

Job Details:

• Basic salary range - $3,200 - $3,500 + KPI/Team Allowance ($150) + Skillset Allowance $300 (Pass all papers and answer questions correctly)

• Working Location: Tampines

• Working Days & Hours: Mon to Fri ONLY - 830AM - 530PM / 9AM - 6PM / 930AM - 630PM (3 Rotation Shifts)

• 1-Year renewable contract

• Fun & Vibrant environment

Responsibilities:

• Attend to insurance enquiries via inbound call/email

• Provide excellent customer service

• Provide policy recommendations

Requirements:

• Have obtained at least a GCE 'O' or 'N' Level.

• Preferable with BCP, PGI and HI certificates

• Preferable with at least 1 year of call centre experience in any industry.

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

Job Description:

• Work closely with internal and external stakeholders to enhance service delivery.
• Feedback case management, call centre management, as well as working with relevant stakeholders (internal and external) on systems development and enhancement, ensuring that systems are able to help the organisation in effectively managing public feedback.
• Opportunity to be involved and implement inter-agency service improvement initiatives.

Working Arrangement:

Contract Duration: Perm Role

Location: Singapore Botanic Gardens

Salary:$3700-$6000/Month

Working Hours:

8.30am to 6pm Mon to Thu

8.30am to 5.30pm Fri

Role Requirements:

• Experience in systems management, call centre management, website management, data analytics, quality service management, etc.

• On the job training will be provided.

• Possess analytical, interpersonal and communication skills with excellent command of English.

• Able to work independently in a fast paced and dynamic working environment.

Job Description

• To manage site office and HDB Building Service Centre, attend to resident's feedback and complaints. Interact with residents to maintain good relationship.
• Assist on phone calls and emails to answer resident’s enquiries. Make appointment for resident to attend inspection with BSC (Building Service Centre) team.
• Liaison with consultants and HDB officers.
• Prepare and manage correspondence, reports and documents. Maintain & upkeep of Information Centre & BSC.
• Organize and coordinate site meetings, conferences.
• Provide admin support to the project team.
• Assist HR department to handle foreign construction worker matters.
• Assist Finance Department for project petty cash claim matters.
• Other ad-hoc duties assigned by project manager.

Requirements

• Candidate must possess at least a higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, any field.
• Experience in handling HDB BTO project is preferred.
• Proficient in Microsoft Office such as Excel, Word and Power Point.
• Willing to work 5.5 days at HDB construction site.
• Fluent in English and strong communication skills.

Job Description

• Install, modify, service, and upgrade equipment in accordance with maintenance and service
• agreements and technical specifications.
• Perform regular maintenance, preventive and corrective maintenance on customer equipment to
• maintain equipment reliability.
• Maintain accurate service records, monitor the performance of equipment, and notify senior
• engineers of recurring problems.
• Understand and practise factory diagnosis and preventive maintenance activities.
• Understand solution items and make proposals to customers.
• Perform other related ad-hoc tasks as assigned by management from time to time.

Qualifications

• Diploma in electrical & electronics, mechanical or mechatronics engineering.
• Minimum 3 years’ experience in Machine maintenance department in factory preferred.
• Plastic molding experience preferred.
• Proficient in Microsoft Word, Excel & PowerPoint.

At GDP, we aim to help pets live better, make pet ownership easier, and the pet industry a little more accountable.

We are a team of go-getters with big audacious dreams and are constantly on the lookout for visionaries who aren’t afraid of challenging the pet industry norms together. If you’re ready to get hustling in a no-toxic environment with like-minded people - let’s connect.

RESPONSIBILITIES:

The Customer Operations Manager role oversees the management of customers and all customer-related operational matters, including but not limited to:

- Being a loud and strong advocate of responsible pet ownership

- Processing refunds, order amendments and delivery instructions accurately

- Attending to email, phone call and walk-in enquiries in a prompt and professional manner

- Ensuring strong compliance with existing business and customer-related processes

- Generating weekly reports and KPIs to ensure customer satisfaction is met

- Demonstrating flexibility in undertaking additional operational duties or ad hoc assignments as needed

REQUIREMENTS:

- If you find a deep sense of purpose in helping people and enjoy establishing goals toward a greater good such as elevating petcare standards in Singapore, you will enjoy and thrive in this role

- Able to solve problems and deal with new or difficult situations easily

- Enjoy meeting people and building relationships

- Able to thrive and grow in a fast paced start up environment

- Able to work independently and manage time effectively

- Able to work effectively with co-workers and external partners to achieve win-win outcomes

- A positive and cheerful personality would go a long way

- Experience in e-commerce and pet supplies is a plus

PERKS OF JOINING US:

- Central and accessible location at 240 Macpherson Road

- Insurance, medical and performance benefits

- Attractive staff discount on all purchases

- Clear career progression path & skills upgrade training

- Strong purpose, coaching & performance driven culture

- Flexi work from home schemes if required

- Independently-owned business built on a flat, empowering organisational structure

- Build your career with one of the best rated company in SG pet care vertical

Interested applicants may apply with a comprehensive resume and expected salary. We regret that only shortlisted candidates will be notified.

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Requirements

• Must have Refrigeration knowledge or experience.
• Min 2 - 5 years working experience in the field of Industrial cooling, industrial refrigeration, electrical, mechanical as well as electronic skill.
• Candidate must possess at least a ITE Certificate / Diploma in Electrical / Electronic or other equivalent qualification.

Job Description

• Installation and commissioning, service and maintenance on site as well as in house chiller repair.
• Respond and attend calls from clients.
• Responsibility of all other service tasks as assign.
• Perform ad hoc duties as assigned by Manager / Supervisor.
• Able to work independently.
• Willing to learn, training will be provided by way of training in our HQ Germany or Subsidiary Office in China or on-the-job training.
• Overseas travelling is required with travel allowance given.

The Job

This role is responsible for planning and implementing fundraising strategies and campaigns; and growing sustainable income generation. This role requires a strong, charismatic personality with natural networking skills and the ability to build successful lasting relationships. Someone who is adaptable to fast paced environment, thinking out of the box and comfortable working under pressure and to deadlines.

Responsibilities

Fundraising

• Support Fundraising Manager in all fundraising activities and community outreach projects.
• Assist in identifying, developing and implementing innovative fundraising and community outreach activities, including leveraging on technology where possible, to improve fundraising activities.
• Provide support for collaborative fundraising with external stakeholders and potential donors.
• Coordinate approved corporate CSR and community projects.
• Support in all administration and operations of fundraising and related campaigns.
• Ensure compliance with prevailing regulatory requirements for fundraising activities.
• Identify community partners (business and community organisations) to fund projects costs.
• Provide detailed reports to the Donors concerning the utilization of donations.
• Prepare funding proposals to deliver presentations, donation appeals and appreciation letters.
• Maintain and update records and liaise with different business units.
• Maintain a high level of confidentiality concerning prospects and donors.

Corporate Communications

• Assist in managing social media content for the organization websites and Facebook for relevance, quality, timelines and continuous improvement.
• Support media relations and press release activities conjunction with fundraising related campaigns.
• Assist in managing development of appropriate engagement channels including writing and production of annual reports and quarterly E-newsletters in a timely manner.
• Assist in developing contents for fundraising publicity and campaigns.
• Support the leadership team with crafting speeches, preparing presentations, drafting articles, arranging interviews, and maintaining other forms of external contact.
• Ensure general enquiries are attended to by relevant programme leaders.
• Support the organization in any special projects as assigned.

Requirement

• At least Diploma/Degree in Business/Marketing/Social Service
• Min 3 years’ experience in Sales/Marketing/Fundraising
• Goal-oriented with the ability in achieving and exceeding set targets/goals.
• Strong interpersonal skills in building and managing key relationships and the ability to deal with a diverse range of stakeholders.
• Excellent presentation skills, verbal and written communication skills to write proposal and craft campaign.

The Job

This role is responsible for arranges recruitment activities for volunteers, and matches them to the appropriate programmes and clients. This role requires to work closely with both internal and external stakeholders. Someone who is adaptable to fast paced environment, ability to multitasking and work independently as well as in a team.

Responsibilities

Volunteer Engagement

• Volunteer recruitment, coordination and outreach (includes interviewing and screening).
• Carry out volunteer policies and processes.
• Conduct volunteer recognition and engagement activities.
• Conduct volunteer training programmes.
• Develop requirements for volunteer profiles.
• Ensure volunteer policies and processes are followed in programmes.
• Maintain volunteer database and training records.
• Matching the skills, experiences and expectations of volunteers to appropriate programmes and clients.
• Creating volunteer programme materials; eg. Applications, volunteer agreements.
• Work hand in hand with the Eldercare AMS Teams and MET to roster and organise volunteers for Eldercare/Outreach/Escorting activities.
• Ensure volunteers are informed of volunteering opportunities in a timely manner.
• Administrative work within the Eldercare department.

Event Support

• Providing support for the Organization’s major events and functions; eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
• Support the team and Executive Director where necessary.

Requirements

• At least Diploma/Degree in any discipline.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.
• Min 2 years’ experience in volunteer management.
• Strong administrative skills.
• Adequate understanding of VWO settings.
• Willing and able to work for charity events.
• Meticulous and detailed working style.
• Positive and adaptive personality.
• Able to multi-task; and work independently as well as in a team.
• Possess passion and empathy for non-profit work.

The Job

This role is responsible for planning, escort and provide support to clients while they are being transported from one location to another. This role is requires to be organised and alert, in order to study the effectiveness of plans and solutions. Someone who is expected to oversee a transport team, and work with staff and partners to carry out work process.

Responsibilities

• Managing client referral and conducting home visits to assess eligibility for intake into Medical Escort & Transport services.
• Assist to load and unload clients / members onto the transporter using the wheelchair.
• Assist in performing the National Means Testing (NMTS).
• Participate in quality improvement audits and activities (If required).
• Conduct daily documentation of clients’ vitals, attendances, participation in activities and other significant events or care treatments.
• Daily Escort duties with clients / members for their clinical appointments.
• Escort and provide support to clients during their transport from their home to the centre and vice versa.
• Handling Medical Escort Transportation (MET) hotline and following up calls with clients / members.
• Compiling and providing timely submission of reports to the management and relevant external agencies for continuity of care.

Other Ad-hoc Duties

• Befriending with elderly of the proposed residents and assisting to their needs
• Plan and conduct social, recreational, and educational activities to elderly members
• Prepare monthly Medical Escort Transportation (MET) reports.
• Prepare, revise, and improve Standard operating policies and practices for the efficient and effective operations of the Medical Escort Transportation.
• Ensure safety compliance with all regulatory and standards requirements
• General Admin duties assigned, ad-hoc assignment
• Any other tasks related to the Charity’s activities as assigned by direct superior.

Requirements

• At least Diploma/Degree in any discipline.
• Related qualification in working with the elderly / in the social sector / training in gerontology.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker clients.
• Proficient in Microsoft Office.
• Able to work during weekend and Public Holiday.

Job Summary

• Work closely with Centre Manager in the provision of customer-focus and efficient service to internal and external customers.
• Provide basic patient care and perform housekeeping duties in the centre under the supervision and guidance of a Staff Nurse.
• Provide prompt and professional services to customers.
• Attend to customers’ needs, resolve customer complaints, collect feedback and ensure smooth operations.

Job Description

Financial

• Effectively handles all transaction, payment, and ensure proper documentation.
• Tally and check end of day collection and supporting documents.
• Support Centre Manager in all upselling efforts.

Administration and Personnel

• Responsible for the accuracy and completeness of registration.
• Responsible for the accuracy and completeness of all important documents before dispatch, such as Australia vis forms, X-ray reports, etc.
• Ensure accuracy of clinical data and entry into computer system.
• Attend briefing / departmental meeting.
• Able to deploy to other medical centres or Mobile Medical Services (MMS) when necessary,

Public Relations

• Ensure a high standard of professional services to customers.
• Maintain a warm, friendly, safe, clean, and customer-centered work environment.

Equipment, Supplies, and Maintenance

• Responsible for keeping inventory of equipment and their maintenance.
• Responsible for reporting to the Centre Manager of any machine breakdown or damage to property.
• Responsible for adequate supplies of stationery and other consumables.

Others

• Ensure up to date product knowledge.
• Attend training.
• Maintains a safe and clean environment for the patient at all times.
• Accompanies patients to various departments as and when required.
• Any other tasks assigned by the Centre Manager.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.