Position Summary / Project Description

The project is for administration of grants and financial assistance schemes with integration with multiple source of truth system. The application IT enable the verification of grant applications and dispense monthly payouts to recipients (member of public) as per their eligibility.

The Domain Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. The candidate is a subject matter expert in technology and/or business domain. This candidate is responsible to drive both internal and external teams in the resolution of problems or resiliency related actions.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsiblities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework

• Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance

• Assist in blueprints for operational support material for disciplines of applications are concise and complete; covering (internal security and technology standards)

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support experience

• Proven client engagement experience / vendor management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Description

The General Manager (GM) will be responsible for overseeing all business operations, setting strategic goals, and ensuring the country’s business objectives are achieved in alignment with the global/regional strategy.

This role involves managing teams across various functions such as sales, marketing, finance, HR, and operations, while fostering a culture of high performance and collaboration.

The GM will act as the key liaison between the local office and the headquarters, driving profitability, market growth, and operational excellence.

Key Responsibilities:

1. Strategic Leadership:

• Develop and execute the country’s business strategy in line with global/regional objectives.
• Identify growth opportunities and lead market entry strategies to expand the business.
• Set and monitor business performance against key financial and operational metrics.

2. Operational Management:

• Oversee day-to-day operations, ensuring efficiency and high performance in all departments (sales, marketing, finance, HR, operations,etc.).
• Implement and monitor business processes to ensure high quality, efficiency, and risk management.
• Ensure compliance with all local regulations, standards, and policies.

3. Team Leadership & Development:

• Lead, mentor, and motivate a multidisciplinary team to drive performance.
• Foster a positive and collaborative company culture, encouraging continuous improvement and innovation.
• Develop succession plans and ensure the continuous development of talent within the organization.

4. Financial Performance:

• Drive the P&L performance of the business, ensuring targets for revenue, profitability, and growth are met or exceeded.
• Oversee budgeting, financial forecasting, and reporting to ensure sound financial management.
• Optimize resource allocation to maximize return on investment.

5. Stakeholder Management:

• Act as the primary point of contact for external stakeholders, including customers, partners, suppliers, and government bodies.
• Build and maintain strong relationships with key customers and business partners.
• Report regularly to headquarters or regional office on business performance, challenges, and opportunities.

6. Business Development & Sales:

• Develop and implement strategies to drive business growth, increase market share, and build brand presence.
• Lead high-level negotiations with key clients and strategic partners.
• Collaborate with the sales team to establish pricing strategies and ensure customer satisfaction.

7. Compliance & Risk Management:

• Ensure that the business operates within the legal and regulatory frameworks of the country.
• Identify risks and develop mitigation strategies to protect the business.
• Ensure adherence to company policies and procedures at all levels.

Job Requirements

• Bachelor’s degree.
• 10+ years of experience in a senior leadership role, preferably in a multinational company.
• Strong experience in business management, financial oversight, and P&L responsibility.
• Proven track record in driving business growth and profitability.
• Deep understanding of the local market, regulatory landscape, and competitive dynamics.
• Excellent leadership, communication, and interpersonal skills.

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180