Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

We are looking for Part-Time Service Crew that can able to commit the job here at Delato.

Job Scope:

- Provide friendly customer service

- Cashier and Ordering

- Ice Cream Scooping and Waffle Making for Customers

- Assist with Ice Cream Production like ingredients preparation

- Perform housekeeping duties and general hygiene cleanliness

- To be able to commit 10 to 20 hours per week

- Starts from $8 to $9 per hours

- Salary Increment based on performance

- Prefer candidates that stay nearby, shows responsible with their job, and commitment to their shift

Address: 477 Tampines Street 43, #01-154, Singapore 520477

Interested candidates, please write to [email protected] with your resume, hygiene cert, contact number, and a recent photograph.

Thank you

Purpose of Position:

Service Manager – LCM is responsible to develop and implement processes, structures and competencies for care and grow activities for Tool Park Management Solutions to help our customers with effective management of their power tools and other asset with the ultimate purpose to achieve sustainable and productive growth.

Role Requirements

• Take full ownership for care and grow activities for our flagship Tool Park Management service offering for South- East Asia Pacific Region by developing and implementing structured LCM program
• Analyze and execute customer journey and lifecycle strategies to help drive business objectives for key customer segments
• Measure, track and provide recommendations based on data input & communication output effectiveness
• Develop & maintain contact strategy including targeting & opportunity identification
• Implement triggered lifecycle campaigns to further grow our Tool Park Management business with existing customers
• Ensure implementation of efficient back-office processes to enable scalability of care and grow activities
• Ongoingly develop competencies and train local Service Managers and Service Consultants
• Work collaboratively with key internal stakeholders to ensure lifecycle initiatives are commercially sound

Person Specification:

• Degree in business, marketing, or related discipline
• At least 5 years of experience in sales / business development and at least 3 years in service area
• Previous experience in product marketing or service offering is an added plus
• Strong proficiency in both written and spoken English
• Highly motivated, dynamic, comfortable in leading change and with entrepreneur spirit
• High output of work with attention to detail
• Ability to interpret data and understand complex analytics
• Experience in planning customer journeys across a range of scenarios and engagements
• Able to drive and influence other different departments to work together towards same direction with strong winning and high performing mindset

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

We are looking for Full-Time Service Crew that can able to commit the job here at Delato.

Address: 477 Tampines Street 43, #01-154, Singapore 520477

Job Scope:

- Provide friendly customer service

- Cashier and Ordering

- Ice Cream Scooping and Waffle Making for Customers

- Assist with Ice Cream Production like ingredients preparation

- Perform housekeeping duties and general hygiene cleaniness

- Only 40 hours per week

- Starts from $1800 to $2200

- Salary Increment based on performance

- Clear Career Progression Path

- Prefer candidates that stay nearby

Interested candidates, please write to [email protected] with your resume, hygiene cert, contact number, and a recent photograph.

Thank you