Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Junior PSA: $2.5k, Senior PSA: $3k

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Our client is a well established MNC who is a global leader in engraving technologies. Their sales office is located at KAKI BUKIT area (walking distance from Kaki Bukit MRT). They are currently looking for a PRODUCT SUPPORT ENGINEERto join their team.

Basic salary: up to $4000 Basic + Transport Allowance
Work Location: Kaki Bukit (near Kaki Bukit MRT)
Work Days: 5 Days, 8.30am - 5.30pm

Responsibilities:
• To support the sales team with on-site or remote demonstrations, installation / training / reparation of the product scope under service responsibility throughout the entire region.
• Provide online, remote, or on-site demonstrations or testing of the supported solutions and installation/training
• Become a participant in sales team training courses and train sales personnel on-site to improve the effectiveness of their exploration actions
• Collaborate with sales representatives to participate in organizing sales activities to achieve established revenue and profit targets (exhibitions, roadshows, phone and on-site exploration, potential customer follow-up, etc)
• Weekly reports may affect the company's business positioning activities and market development (customer needs, standards, competition, etc)
• Maintain a high level of market, technical, and product knowledge by attending company training courses
• Monitor changes in market application demand

Requirements:
• At least a Diploma in Engineering fields
• 3 to 5 years of commercial experience in selling or supporting industrial equipment (ideally CNC and/or Laser).
• Local & ASEAN travelling required
• Class 3 driving licence and own vehicle not required but transport allowance will be given should candidate possess own vehicle
• Proficient in MS Word, Excel, CRM software and CAD/CAM software
• Good command of verbal and written English

Please submit your resume in MS Word format to [email protected]

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent
#11-74 WCEGA Tower
Singapore 658065 Tel: +65 6565 1939
www.united-personnel.com

EA Licence Number: 05C5278
Registration No.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Junior PSA: $2.5k, Senior PSA: $3k

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Responsibilities:

• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Have basic knowledge of overhaul & start up jobs on Trane chillers
• Liaising with customers to resolve complaints cases
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Any other duties as deemed necessary from times to times

Requirements:

• NITEC/ Diploma/ Degree in Mechanical, Electrical, Electronic Engineering or equivalent
• Relevant experience in Chiller Systems/ Air-conditioning
• Positive attitude

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

RESPONSIBILITIES

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!

• Recognized diploma or degree,
• At least two years of work experience, preferably requiring interaction with a diversity of people
• Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
• Knowing multiple local spoken languages or dialects will be advantageous
• People-oriented, willing to work the ground

Location:

• Chai Chee Nursing Home

Additional Advantageous Skills:

• Appreciation and sensitivity to multicultural preferences and nuances

Benefits:

• $2000 - $2300 + Overtime

• 44 hours per week (Shift Roster)

• West/East Region

Job Scope:

Kitchen Helper/ Service Crew

• Providing excellent F&B service to guests.

• Present menu, taking customer orders, serving food and drinks with.

• Assist in food preparation.

• Responding promptly to customer needs or inquiries.

• Ensure the cleanliness of the workplace.

• Handle billing and payments.

Dishwasher

• Wash and sanitize dishes, utensils, glassware, and kitchen equipment.

• Assist in maintaining overall kitchen cleanliness and hygiene.

• Support kitchen staff with basic cleaning tasks as needed.

Job Requirements:

• Candidate with relevant experience with local catering and F&B operation.

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chia Choon Wing (R23112010)

Job Description:
As a Service Engineer, you will be responsible for ensuring that our equipment is efficiently maintained, installed, and serviced. This role requires close collaboration with our clients, offering technical support and hands-on troubleshooting to meet their requirements.

Key Responsibilities:

• Provide support, installation, commissioning, troubleshooting, repairing and preventive maintenance for equipment.
• Communicate with suppliers, peers, and customers (business units and manufacturing sites) to accurately relay technical information.
• Response to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline.
• Provide technical training and support to client staff as necessary.
• Maintain accurate service records and documentation for all client visits.
• Managing spare parts inventory.
• Practices good health and safe workplace.

Requirements:

• Degree in any engineering studies.
• Min 1 or 2 Years of relevant experience
• Exp in Semiconductor Industry / handling Semiconductor equipment will be added advantages
• Assembly exp will be added advantages
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and communicate effectively with clients.
• Bilingual (Chinese & English) to liaise with Chinese speaking associate.

Interested candidate please click “QUICK APPLY” or forward a copy of your resume to [email protected]

HR in-charge: KC Cheah

• Listed Company On The SGX
• Award Winning Healthcare Company

Responsibilities:

• Deliver high standard of customer service to prospects and existing clients.
• Provide support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries)
• Resolve customers' feedback and complaints promptly.
• Manage post sales service-related matters for existing clients.
• Instill customer loyalty and retention through outbound service calls.

Requirements:

• Diploma in any discipline
• Min 1 year of customer service / call center experience
• Passion for service and possess excellent communication skills and telephone etiquette
• Team player with a positive attitude and great interpersonal skills
• Candidates with more experience will be considered for a Senior role

Working Location: Yishun

Working Hours: 9am - 6pm

Salary: Up to $3,200

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

VIVIFI is currently hiring for dynamic and collaborative customer service!

The email/social media support role is a proactive team player with exceptional problem-solving skills, who enjoys helping customers with product related questions and issues.

Our CSOs will be empowered to solve problems independently or collaboratively and make decisions that they consider to be in the customer’s best interest. The successful CSOs are confident in VIVIFI product knowledge. They are computer savvy and pick-up new computer technologies/tools with ease. To succeed in this role, proficiency in written English is mandatory.

We develop meaningful relationships with our customers by listening, empathizing and delighting them in new, unexpected ways. Innovation, optimism and trust guide us in all that we do, from the way we conduct ourselves to the way we engage with our customers.

About the company

At VIVIFI, you will be part of a dynamic environment that supports interdepartmental collaboration, fuels creativity, and provides you with an opportunity to take ownership and play an intricate part in our company’s success.

VIVIFI is a Singapore-based mobile virtual network operator (MVNO) since 2019. We are known for non-contract sharing mobile plans for families, and value for money mobile plans for individuals. We offer both 4G and 5G mobile plans.

Role and Responsibilities

• Learning and maintaining knowledge of new and existing product features or issues
• Troubleshooting technical issues by researching and/or collaborating with other team members to provide feedback and solutions to customers
• Responding to high volume of emails and social media comments/chat inquiries while delivering excellent customer service and managing customer expectations
• Write comprehensive support related, pre and post delivery emails to customers
• Willing to take on weekend and public holiday work duty

Requirements

• Experience in email support, social media comments, live chat.
• Proven record of delivering exceptional customer service while maintaining a professional, calm, and positive attitude
• Knowledge of customer experience lifecycle.
• Interpersonal skills to work with a variety of internal teams
• Advanced knowledge of written email etiquette
• Excellent written communication skills on emails and live chats
• Ability to thrive and learn quickly in a lively work environment
• Comfortable with services and tools such as Zendesk and Facebook Business Suite
• Ability to work both independently, as well as with a team.

Responsibilities:
• Conduct inspection, trouble shoot and complete maintenance of ship’s main engine remote control system and navigation equipment
• Familiar with ship owners and shipyards working procedures and environment
• Willing to work in local and overseas shipyard as well as anchorage environment at irregular hours which include overnight, weekends and public holiday depending on vessel schedule

Requirements:
• Relevant marine / mechanical / engineering qualification
• Sound knowledge in pneumatics / electrical control engineering
• ‘Hands on’ experience in Marine Automation
• Those with minimum experience or education level will be consider for Technician

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Waiter/ Waitress/ Service Crew

- Ushering customers to their tables

- Responsible for presenting menus to customers.

- Makes recommendations and serves food/beverages to customers.

- Sending the foods to tables.

- Ensure the cleanliness of the outlet.

- Full time or Part time (Flexi working hours)

Please Watsapp 8168 4877

Mummys Market is a leading retailer and event organizer specializing in parent and baby products across Singapore. Known for its vibrant fairs and extensive product selection, Mummys Market connects parents with trusted brands and provides a one-stop shop for all parenting needs, from maternity essentials to baby gear and toys.

Since its founding, Mummys Market has built a community-oriented approach, frequently hosting Baby Fairs, which are among the largest in Southeast Asia. These events bring together top vendors and offer exclusive deals, making Mummys Market a popular and trusted choice for new and expecting parents.

Job Summary:

We are looking for a dedicated and friendly Customer Service Officer who can handle customer inquiries efficiently and assist with basic inventory duties. The ideal candidate will be customer-oriented, organized, and comfortable handling inventory responsibilities alongside traditional customer service tasks.

Key Responsibilities:

Customer Service Duties:

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a positive and helpful experience.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints, returns, and exchanges efficiently, following company guidelines.
• Process customer orders and payments, verifying order accuracy and addressing any discrepancies.
• Work collaboratively with other departments to resolve customer issues and ensure overall customer satisfaction.

Inventory Support Duties:

• Assist with inventory counts, tracking stock levels, and recording any discrepancies.
• Update inventory records as products are sold or received.
• Organize and label products in the stockroom to facilitate efficient tracking and order fulfillment.
• Work with the inventory team to identify low-stock items and communicate replenishment needs.
• Prepare and package items for shipment as required.

Requirements:

• Strong communication and interpersonal skills.
• Basic computer skills, including knowledge of Microsoft Office and inventory management software.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail, especially when handling inventory records.
• Working hours: 9.30am to 6.30pm, Mondays to Fridays.
• Require to work on some weekends during event days, compensate with in-lieu.

Summary Benefit :

✅ Good Benefits

✅ Friendly working environment

✅ Career Growth

Responsibilities :

• Perform installation, maintenance and repairs machines.
• Conduct inspections and troubleshoot issues.
• Respond to maintenance requests and emergencies.
• Assist with installations.
• Maintain inventory and records.
• Ensure compliance with safety regulations.

Requirements :

• Relevant experience is advantage

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Lee Cheng Yin (Gina) (R22104523)

EA License No: 20C0358

Reporting to:

Service Team Lead

Job Overview:

As a Service Engineer, you will play a vital role in ensuring the continuous functionality and optimal performance of AV systems. You will be responsible for installation, maintenance, troubleshooting, and providing technical support to our clients.

Responsibilities:

· Install, configure, and calibrate AV systems, including projectors, displays, audio equipment, and control systems.

· Conduct preventative maintenance, routine inspections, and system upgrades.

· Diagnose and troubleshoot technical issues, both remotely and on-site.

· Collaborate with the project team to ensure successful system integration and client satisfaction.

· Provide technical support to clients, addressing inquiries and resolving issues in a timely and professional manner.

· Document all service activities, including equipment inventory, maintenance records, and service reports.

· Stay updated on industry trends and new technologies to make recommendations for system improvements.

· Participate in training programs to enhance technical skills and certifications.

Qualifications:

· A degree or diploma in Electrical Engineering, Electronics, or a related field is preferred.

· Previous experience in AV system installation, maintenance, and support.

· Proficiency in using various AV equipment, control systems, and software.

· Strong problem-solving and troubleshooting skills.

· Excellent communication and customer service abilities.

· Detail-oriented with strong documentation skills.

· Willingness to travel to client sites as needed.

· Relevant certifications in the AV industry, such as CTS (Certified Technology Specialist), are a plus.

Working Conditions:

· The role may require working in various environments, including corporate offices, educational institutions, and event venues.

· Some projects may require working evenings and weekends to accommodate client needs.

· Travel to client sites within the designated area may be necessary.

Responsibilities:

• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Have basic knowledge of overhaul & start up jobs on Trane chillers
• Liaising with customers to resolve complaints cases
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Any other duties as deemed necessary from times to times

Requirements:

• NITEC/ Diploma/ Degree in Mechanical, Electrical, Electronic Engineering or equivalent
• Relevant experience in Chiller Systems/ Air-conditioning
• Positive attitude

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a IT Service desk Agent. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Roles and Responsibilities

Requirement for the SD Agents as follow:

· Min 2 yrs of SD agent working experience

· Good Laptop/Desktop troubleshooting skillsets

· Excellence customer handling skills

· Excellence communication skills

· 5 workdays per week (Mon-Fri)

· based on 44hrs per week

Location: Tuas South Avenue 10

To submit your application, please apply online or share the updated cv to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy

CANDIDATE MUST BE A GOC CERTIFICATE HOLDER AND TRAINED FOR JRC EQUIPMENT. HE SHOULD HAVE EXPERIENCE IN HMI AND PCB DESIGNING AND TROUBLE SHOOTING

Maritime navigation system.

• Assist in Radio survey of GMDSS equipment. Installation/troubleshooting/servicing in Marine navigation systems such as Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering – FFU/NFU, weather fax, wind speed/direction etc

Marine Telecommunication Systems

• Installation/troubleshooting/servicing in communication systems such as GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat, FBB, Local Area networks, email system etc.
• Off-landed repair of faulty equipment in the workshop
• Prepare the service reports after completion of jobs

Requirements

• Formal education in Electrical and/or Electronic equipment.
• Should have GOC for carrying out Radio Survey and should have makers training and aproval for Marine Communication Equipment..
• Trained in Good communication and writing skills, interpersonal skills, positive attitude, and an aptitude for detail
• Good team player who is able to work with other team members
• Have an analytical and open mind, and be self-driven

Ability to travel for overseas jobs and trainings

CANDIDATE MUST BE A GOC CERTIFICATE HOLDER AND TRAINED FOR JRC EQUIPMENT. HE SHOULD HAVE EXPERIENCE IN HMI AND PCB DESIGNING AND TROUBLE SHOOTING

Maritime navigation system.

• Radio survey of GMDSS equipment. Installation/troubleshooting/servicing in Marine navigation system such as Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering – FFU/NFU, weather fax, wind speed/direction etc

Marine Telecommunication Systems

• Installation/troubleshooting/servicing in communication systems such as GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat, FBB, Local Area networks, email system etc.
• Off-landed repair of faulty equipment in the workshop
• Prepare the service reports after completion of jobs

Requirements

• Formal education in Electrical and/or Electronic equipment.
• Should have GOC for carrying out Radio Survey and should have makers training and aproval for Marine Communication Equipment..
• Trained in Good communication and writing skills, interpersonal skills, positive attitude, and an aptitude for detail
• Good team player who is able to work with other team members
• Have an analytical and open mind, and be self-driven

Ability to travel for overseas jobs and trainings

A Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to maintain a high level of customer satisfaction and provide them with any necessary support and assistance. You will have to answer queries on basic technical issues and offer advice to solve them.

Service Desk Specialist needs to be capable of using particular software programs, as well as possess the ability to type and communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. This involves asking questions to determine the full scope of the user’s issue. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.

The goal is to create value for our clients that will help preserve the company’s reputation and business. A polite and professional phone manner is necessary, as Service Desk Specialist troubleshoot customers' problems and, at times, deal with angry and upset customers. A Service Desk Specialist must be able to sit for long periods of time and answer multiline phones. It is important for Service Desk Specialist to maintain a positive demeanour, and the Service Desk Specialist must arrive to work on time, as it is necessary that our NOC is fully staffed.

A Service Desk Specialist needs to possess the following skills :

· Proven experience as a service desk technician or other customer support role

· Tech savvy with working knowledge of IT products

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and resolve basic technical issues

· Proficiency in English

· Excellent communication skills

· Customer-oriented and cool-tempered

Your job duties will include but not limited to:

· serve as the first point of contact for customers seeking technical assistance over the phone or email.

· serve as Single Point of Contact (SPOC) between the customer, internal support team and external Vendors until the ticket is closed.

· provide continuous status information to ensure customer satisfaction.

· provide co-ordination with various Manufacturers and vendors for support, troubleshooting or warranty claim.

· logging of all tickets into System for tracking and reporting. Record events and problems and their resolution in logs

· initiate customer contact, escalate to appropriate parties and resolve incidents.

· answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing problems.

· perform remote troubleshooting through diagnostic techniques and pertinent questions

· determine the best solution based on the issue and details provided by customers

· walk the customer through the problem-solving process

· direct unresolved issues to the next level of support personnel

· scheduling and arranging onsite support requests with the customers

· pass on any feedback or suggestions by customers to the appropriate internal team

· identify and suggest possible improvements on procedures

· overall accountable in ensuring the team solves and close the tickets using the most effective methods to maximise operational efficiencies

· assess the severity and priority level of the problem calls, requests or IMAC and escalate to the next support level based on the SLA.

· monitoring uptime performance and alerts for all Managed Service Customers infrastructure from the NOC

· maintain and replenish stock inventory for spare parts

· provide Service Quotation for any repair work to the customer

· perform new laptops setup and installation for internal new staff

· perform any Shift Duties that are assigned

· any other tasks assigned by any Managers and Directors

Job Requirements

• Minimum Academic Qualifications : Degree
• Relevant IT Certifications or equivalent :
• MTA in one of the following is an added advantage:

1. Networking Fundamentals
2. Windows Server Administration Fundamentals
3. Security Fundamentals
4. Cloud Fundamentals

• COMPTIA or equivalent I.T. Certifications in related field is an added advantage
• ITIL® Foundation Certification - IT Service Management
• Other trainings attended / certifications obtained
• Attended any technical training in software, hardware, operating systems and troubleshooting
• Attended any customer service training
• Attended basic training of Cloud Management Software such as ManageEngine, BitTitan and etc

We’re looking for a Senior Customer Success Manager who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us deliver world class payment service solutions to our partners and their customers across the APAC region.

We’ve launched partnerships with the likes of Google Pay, Nubank Qonto, N26, Monzo,GMO, Aspire and Mandiri, and today have 70+ global banks and platforms connected and powered by Wise Platform.

Wise Platform is a sub-team in Wise which empowers banks, fintechs and enterprises to build global payments solutions.

Job Description

As a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc.

During your day-to-day you're expected to analyze the quality of partnerships from an operational standpoint, identify opportunities to automate and scale operational processes for our partners and for the internal teams who service our enterprise clients as well as deal with partner demands towards Wise operational processes.

This is how you will maximize the value partners receive from using Wise solution by reducing operational friction and defect.

You will be working closely with the Account Management team and Wise operational teams, which are global. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development.

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth.
• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan.
• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes.
• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well.
• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.

Qualifications

About you:

• You have at least 3-5 years of working in the banking or fintech industry space
• You have proven track of record completing the projects with measurable results, scaling internal costs and improving the processes (ready to share about at least 3 projects lead and delivered)
• You are data-driven, able to collect and analyze data to prioritize the big wins for our partnerships and for scaling internal teams
• You’re creative in finding solutions when you are blocked. You’ll have a number of ways to reach cross-team agreements that work for us, the partner and customers even when you receive a push back
• You go above and beyond the call of duty, work independently without a script and solve complex customer problems working with other teams
• You are an excellent communicator - have a proven track of negotiating changes with internal teams and/or external stakeholders.

Additional Information

We’re people without borders — without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

We are looking for a dedicated ITSM Principal Engineer with at least 2-3 years of experience in ITSM to join our growing team. In this role, you will be responsible for implementing and managing IT Service Management (ITSM) processes and tools to improve service delivery and support for our external clients. You will work closely with cross-functional teams to ensure best practices are followed and that our IT services align with business objectives.

Key Responsibilities:

• Design, implement, and optimize ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management.
• Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting capabilities.
• Collaborate with IT and business teams to define service levels, create service catalogues, and ensure compliance with agreed-upon service level agreements (SLAs).
• Analyse service performance metrics and trends to identify areas for improvement and implement solutions.
• Collaborate with the sales team to understand client requirements and demonstrate how our ITSM solutions can address their specific needs.
• Prepare and deliver presentations, demos, and workshops to potential clients showcasing the capabilities and benefits of our ITSM tools.
• Facilitate training sessions and workshops to promote ITSM best practices and tool usage across the organization.
• Assist in the development and maintenance of ITSM documentation, including process flows, user guides, and knowledge articles.
• Participate in continuous improvement initiatives to enhance IT service quality and efficiency.

Job Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-3 years of experience in Design, Implement or operations of IT Service Management tools or a related role, with a strong focus on ITSM tools and processes.
• Proficiency in ITSM platforms such as BMC, ServiceNow, Jira Service Management, or similar tools in deployment and operations.
• Understanding of ITIL (Information Technology Infrastructure Library) frameworks and best practices.
• Experience with incident, change, and problem management processes.

Roles and Responsibilities

Job Purpose:

We are looking for a responsible Customer Service Executive / Officer to coordinate all shipments and fulfill customers’ requirements. You will represent our company in a professional and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction.

Job Description:

· Responsible for coordinating all import and export shipments based on allocation

· Preparation of permit declaration (Pure CO, Permit with CO, Permit for Export/Import/Air)

· Ensure daily customers’ enquiries are attended to and not limited to order and delivery status

· Handling incoming calls with the intent of providing customer satisfaction

· Work in conjunction with sales representatives to provide pre-and / post-sales support

· Ensure timely and accurately client invoicing and billings to customers

· Purchase of insurance and arrange any insurance claim for customer

· Responsible to draft and issue quotation to potential and existing customer

· Any other ad-hoc duties task by manager

Requirements:

· Minimum 2-years’ experience in Customer Service (Freight Forwarding Industry preferred)

· Ability to handle Cross Trade Shipment

· Friendly and Customer Service Driven

· A Team Player

· Good communication and customer service skills

Job Description

1. Provide overall support in operations, such as office/sales/inventories admin duties.

2. Handle inbound inquiries and feedback to customers via phone, walk in, emails and social media platform.

3. Assist and co-ordinate in online events, on-site training/exhibitions, etc.

4. Preparing the event and monitoring/increase the number of sign-up rates.

5. Assists in reminder and follow up.

6. Assist in setting up of rooms for event and zoom call.

7. Maintain customer records by updating account information.

8. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.

9. Processing order, sales invoice, and admin filing.

10. To support any ad-hoc project assigned by Management.

5 working days per week, you may require covering weekend events, training or exhibitions.

You are entilted weekend allowance and Sales Commission!

Requirement:

● Proven work experience as a sales and marketing executive.

● Knowledge of modern marketing techniques.

● High-level communication and networking skills.

● A passion for sales.

● Understanding of commercial trends and marketing strategies.

● Strong communication skills and interpersonal skills.

● Good command of English (written and spoken).

● Good Personality, self- motivated & Independent

● Must be Computer literate (Microsoft office, PowerPoint, Words and Excel)

● Ability to work well under pressure, hands on and self-starter.

● Able to muti-tasks and work in a fast-paced environment.

Job Title: Service Delivery Executive

Job Purpose

This role is responsible for managing and supporting external vendor operation relations and performance.

Responsibilities

• Perform as functional bridge and coordinate all vendor management tasks amongst external vendors and internal stakeholders.
• Monitor and review vendors performance to enhance customer experience. Example, daily meeting with vendors to review results and work on improvement plan.
• Create regular or ad-hoc reporting based on business requirements. Keep track of resolution, action plans and status update.
• Overall in charge of vendors daily operation and manage vendor relations.
• Review existing processes and work with process team and vendors to enhance processes for better customer experience.
• Identify and enhance efficiencies to improve on the operations and customer’s experience such as reporting and evaluation.
• Customer handling and perform service recovery when required.
• Participate to formulate workflow processes, methods and policies for vendors.
• Station onsite to help vendors in the event ad-hoc or urgent matter and point of contact for vendors.
• Validate the vendors KPIs and appeal claims.
• Manage email correspondence between stakeholders.
• Conduct interview and perform audit on the calls by technicians.
• Analyze and use data to create strategic values to support the company’s overall business strategy.

Requirements

• 3-5 relevant years of experience in vendor management.
• Microsoft Excel and PowerPoint knowledge is essential (Tableau or Power BI knowledge will be an added advantage).
• Good communication and interpersonal skills.
• Alert and meticulous with an eye for details.
• Ability to comprehend and gather information pertinent to the job such as new procedures and special promotions.
• Ability to work with all levels including technicians/contractors and customers.
• Ability to work in a fast-paced environment and in accordance to established guidelines, procedures and performance standards.
• Excellent decision-making skills, team player and customer oriented.
• Ability to work on shift, weekend and Public Holidays as and when required.

• $10 - $16 Depending on Experience
• Conveniently located near Expo MRT station
• Staff meals provided
• Enjoy exclusive staff discounts
• Immediate interview and fast hiring process

Job Responsibilities:

1. Greet and serve customers promptly and courteously
2. Assist customer with our self-ordering kiosk
3. Provide recommendations and answer any customer inquiries
4. Ensure tables are set and cleared in a timely manner
5. Assist in maintaining cleanliness and hygiene in the dining area
6. Collaborate with kitchen staff to ensure efficient service
7. Handle customer feedback professionally and escalate issues to the manager if needed

Job Requirements:

• Previous experience in F&B or customer service is a plus but not required
• Willing to work in a fast-paced, team-oriented environment
• Positive attitude and a good team player
• Willing to work shifts, weekends, and public holidays