1. Training needs, give consultations/assistance and health-talk to staff/customers/corporates, and maintain administration of training and service management.

2. Timely updates on product information to retail staff by developing:

· New product factsheets

· Product newsflash on need basis, e.g. competitor’s product comparison

· Memo on need basis, e.g. handling of negative news

· Key new product training (aka mini-training)

· Newsflash on monthly promotion mailer

3. Conduct staff on-site coaching

4. Ensure timely response to customer enquiries, feedback, appeals, etc.

5. Guide retail staff in handling customer’s enquiries, feedback, appeals

6. Training Scheduling, Service Audits and other administrative tasks

7. Any other ad-hoc duties assigned as and when by Superior

Job Requirements:

· Minimum Degree in Nutrition or related disciplines

· 1 year experience in relevant industry preferred

· Excellent and positive customer service attitude

· Good oral and written communication skills

· Good interpersonal skills

• Seeking candidates with skills with some e-commerce knowledge, customer service, order processing, data entry, coordination on deliveries, computer knowledge in Microsoft Excel proficiency, good communication abilities, and general administration work.
• Fresh graduates from ITE are encouraged to apply.
• 5.5 days a week (Saturday alternate off)
• Job Training will be provided

Working Hours:
Shift work (Morning & Afternoon only) *Rotating Shift

5 days work week

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

• Strong organization and time management skills
• Excellent communication and interpersonal abilities
• Able to work independently

How to Apply:

Please prepare your updted resume (Include your current salary and expected salary) and email to [email protected]or Whatsapp +65 8512 8044

We regret only shortlisted candidates will be notified.

EA License No: 05C3451
EA Personnel Reg No: R2198644
Ellen Lee Wei Xin

Requirements

• 5 Days Work Week ( Alternate Saturday Off )
• Salary Range : $2500 to $3200 ( Depending on qualifications and years of relevant experience )
• Must have passion to meet people and customer service oriented
• Minimum Nitec in Automotive Engineering or any Technical Diploma
• Valid Class 3 driving license a must
• Able to work independently
• 3 yrs in automotive experience or with experience in hospitality industry
• Proficient in Microsoft Office
• Able to converse in other non-English speaking languages.

Job Description

• Attend to customer’s vehicles to determine the work scope needed, provide technical advices and quotation for consideration and acceptance.
• Manage customer’s expectation and co-ordinate with service providers to meet customer’s demand
• Work with workshop to deliver efficient and effective aftersales services
• Check invoices for correctness before billing and explain individual items to customer
• Raise technical query to Technical Team when unusual trend on vehicles is spotted
• Test drive with customer if necessary.
• Perform other related tasks as assigned by superior
• Submit Customer Incident Form in system to address customer concern
• Follow up with customer and solicit feedback on repair including scheduling for next service appointment.

Interested applicant, please indicate current and expected salary in your resume and email to [email protected]

• Check for upcoming job like ah-hoc, call service
• Prepare working schedule, daily report
• Arrangement service appointment with the client/s;
• Performs all general administrative tasks;
• Handles incoming/outgoing mails and answers phone calls, including customer enquiry;
• Provides administrative support to sales and service department;
• Generate Purchase Order, Quotation, Delivery Order & Invoices;
• Any other ad-hoc duties as may be assigned.

Basic IT knowledge

Contact Centre Experience

Customer Service Skills

Ability to Multitask / Willing to handle multiple service calls

Ability to handle difficult customers

Ability to draft professional email respond back to customers

Have experience dealing with email correspondence thus requiring little to no supervision in vetting through the composed email

Familiar with excel (lookup, pivot table, graph) to generate reports

Effectively bilingual (English / Chinese)

5.5 days (44 hours per week)

Working hours: Mon to Fri (2 shifts): 8.30am to 5.30pm & 11.30pm to 8.30pm and Sat: 830am to 1pm

Location: Kaki Bukit office

Basic IT knowledge

Contact Centre Experience

Customer Service Skills

Ability to Multitask

Ability to handle difficult customers

Ability to draft professional email respond back to customer

Familiar with smart TV operation and handphone application (download application/ install/ uninstall)

Familiar with internet surfing on the PC

Basic troubleshooting of PC and software

Willing to work on weekends and Public Holiday

Working hours 8:30am to 8:30pm / 1pm to 1am

Rotating shift (2 days work 2 days off)

Working location at Kaki Bukit office

Must be able to converse in Mandarin (to communicate with Mandarin speaking callers)

Key Accountabilities

• handle enquiries via phone, email and social media platform
• prepare sales proposals for existing and new customers
• execute order processing and order fulfilment tasks
• collate monthly sales report
• prepare invoices and work with Accounts Department to ensure prompy payments
• schedule work for technical teams to meet customers timelines
• liaise with external vendors : suppliers, contractors and business partners
• other adhoc duties assigned by Management

Requirements

• minimum 2 years of working experience in the Sales/Customer Service field
• minimum OA level or equivalent
• excellent spoken and written English skills
• proficient in MS Excel, Words & powerpoint

FIVE FIGURE INCOME POTENTIAL - Guaranteed base salary, and commission based on gross sales revenue. Current car sales executives are earning $6K /month, but if you are hungrier, we believe $10K is not a problem.

For someone new to this industry, training will be provided

Candidate must be an individual that is highly motivated, hardworking, charismatic, team player, self-reliable who is currently looking to launch a career with great earning potential. A proven sales individual who understands how to target a prospect, build solid pipeline of opportunities, and exceed the sales targets

Responsibilities:

• Answer customers’ enquiries via telephone and/ or email and serve walk-in customers.
• Develop and follow-up on sales lead from various sources including social media platform.
• Responsible for achieving individual sales targets set by the company.
• Display ethical conduct and practice in all business dealings.
• Maintain showroom cleanliness and manage day-to-day operations.
• Provide loan package breakdown to customers and handle sales related paperwork.

Requirements:

• Well-spoken and service-oriented
• Possess Class 3/3A Driving License
• Good communication interpersonal skills
• Preferably experience in sales and service background, ex Insurance agent, steward or stewardess and property...

Job Types: Full-time, Permanent

Pay: $4,000.00 - $15,000.00 per month

Benefits:

• Cell phone reimbursement
• Company car
• Employee discount
• Flexible schedule
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

• Office Location: Paya Lebar / Aljunied

• Job Types: Full Time

• Timing/Shifts: 6 Day Week

Job Highlights

- Attractive salary commensurate with work experience

- Opportunities for career advancement within the Company

- Safe working environment for all employees

Key Responsibilities:

- Visit potential customers for new business.

- Provide feedback for sales trends.

- Ensure sales and distribution targets for all categories are met.

- Achieve or exceed target assigned to an area

- Business development of new outlets in foodservice channel

- Make sure AR is managed timely

- Key account management

- Attend to enquires

- Portfolio expansion for the existing customers

- Ad-hoc duties assigned.

Requirements:

- Min O'Level or equivalent

- Good command of Chinese and English

- Minimum 1 year experience

- Good negotiation skill

- Proficient in Microsoft Office

- Strong interpersonal skill to interact with customers and plan promotion activities

- Good analytical skill to develop sales target

- Can drive, to do client visits

We regret that only shortlisted candidates will be notified. Thank you for applying.

[Singaporean/PR/ Welcome to apply!]

Benefits

• 6 days week

Responsibilities :

• Familiar with mechanical servicing such as valve or pump servicing will be an added advantage.
• Ensure high quality of work and safety at workshop and site
• To perform servicing, commissioning and troubleshooting both at workshop and site.
• Able to fill in job and valves detail follow up service report

Requirements:

• Must have experience with Mechanical servicing Valves/Pumps
• Good learning attitude, independent and willing to hands on.
• Team worker with good communication, interpersonal, and people engagement skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

• Provide efficient telephone services by answering calls promptly and in a courteous and helpful manner
• Coordinating customer’s order request
• Excellent written and oral communications skills, preferably candidate can speak and understand English, Mandarin, and local dialects to liaise with non-English speaking customer’s requests.
• Should also possess good people skills and a team player
• Possess good decision-making, problem solving and communication skills
• Capacity to manage emotions and maintain an effective team environment
• Able to follow, perform and maintain a good and positive performance
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Patience and willing to go the extra mile to satisfy customers satisfactory
• Daily update of orders into excel
• Any ad-hoc duties as assigned by your Superior

Job Requirement:

• Patience & Meticulous
• Excellent Time Management skills
• Excellent in communication & Interpersonal skills
• Able to work both independently & as a team
• Able to work in a fast pace environment
• May need to pick up calls and attend to customer's queries during weekends and after working hours
• Immediate Starter

The Senior Service Delivery Manager manages the service delivery portfolio across Singtel Commercial Projects. This includes day-to-day operation matters, SLA performance of our managed services, leading our delivery teams across various service functions, and be the client engagement on delivery matters. This role will act as the SPOC for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, Global Delivery organization structure.

Service Delivery

• Service Delivery incorporates the end-to-end deliverables of the Service Contract delivered by Singtel Group (or its sub entities). This includes client engagement with Customer and managing external and internal stakeholders’ expectations and deliverables outcome.
• This will also cover the growth of the account and looking into delivering excellent Customer Engagement experience.
• The Service Delivery Manager (SDM) may manage delivery in a single, or up to multiple accounts subjective to the size and scale of the service contract.
• The SDM is also expected to make strategic and tactical plans in alignment of delivery to meet the contractual obligations (SLAs) to our customers.
• The SDM will act as the SPOC, for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, EDMS organization structure.

Operations

• The SDM is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered sustainable model to meet our SLA deliverables.
• Operations delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.
• The SDM is also expected to engage and manage 3rd party partners, to align their delivery competency and capabilities with Singtel service contract to our customers.

Financial Management

• The SDM is expected to manage the financials for the service projects under his purview. This includes recovery of costs in respective cost centers in a healthy state.

People and Growth

• The SDM is expected to have people management on the delivery teams, either under direct or indirect management (eg. 3rd party partners or contractors).
• The SDM should also conduct routine communications with the members of the delivery teams, and their own direct reports. This includes weekly/monthly/quarterly/half-annually/annually meetings, one-on-one sessions and performance assessments as deemed required.

Skills for Success:

• Min. 6 years in general service delivery, in 1 or more Technical Domain or Min 2 years working in enterprise scale IT environment.
• Good to have min. 10 years in senior delivery role managing in at least 1 Technical Domains (or multiple technical domains) in enterprise environment.
• Experienced in Service Delivery Management.
• ITIL Foundation knowledge.
• Proficient in at least 1 technical workstream (Network, System, DB, Storage, Hosting, Cloud, Workplace services).
• Good to have project management skillset.

As Customer Success, you will play a crucial role in driving our company's growth by identifying and securing new business opportunities. You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions that leverage our software and hardware capabilities.

Responsibilities

• Identify and pursue new sales opportunities through networking, cold calling, and market research.

• Develop and maintain relationships with existing clients to ensure ongoing satisfaction and repeat business.

• Conduct product demonstrations and presentations to prospective clients.

• Collaborate with the technical team to understand and communicate the features and benefits of our products and services.

• Understand project workflow and challenges in order to manage client expectations and communications.

• Prepare and deliver sales quotations, proposals and contracts.

• Achieve and exceed sales targets and KPIs.

• Stay up-to-date with industry trends and competitor activities.

• Provide feedback to the product development team based on client interactions and market demands.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.

• Proven experience in sales, preferably in the technology sector.

• Strong understanding of software development and hardware integration.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong negotiation and closing skills.

• Proficiency in CRM software and Microsoft Office Suite.

• Willingness to travel as needed.

• Competitive salary and commission structure.

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• A dynamic and collaborative work environment.

Job description

• Develop and maintain good relationship with current and new customers and ensure high level of client satisfaction
• Prepare, and convert all lifts / escalators under Free –Service (Defects liability Period) to be maintained under XJ Elevator Pte Ltd
• Attend to sales activities from quotation to sales order processing, order confirmation and providing technical support
• Act as a focal point for all sales, technical and administrative customer support issues
• Source and place order for equipment to meet customer requirements
• Liaise with suppliers to ensure prompt delivery date
• Organizes/ summarizes weekly backorder and sales analysis reports, maintenance of customer database
• Formulate and implement effective sales and marketing strategies, solicit new accounts and maintain existing accounts
• Prepare tender submissions
• Ensure compliance of both legislative and company policies when bidding for tenders and during the contract processes
• Ensure that deals are closed properly and the handover to the project team is done in a proper manner
• Maintain and develop product and industry knowledge
• Maintain proper filing and document control

Job Requirements:

• 5 years in the Elevator/Escalator industry
• 5 years of senior sales experience
• Must be able to travel
• Must be able to work odd hours
• Experienced sales personnel with good track records
• Dynamic, service and result-oriented self starter
• Innovative individual with creative sales strategy
• Effective communication and presentation skills
• Ability to work with people from all levels and backgrounds
• Ability to work independently and also, as a team and perform well under pressure in a fast paced environment
• Proficient in MS Office applications

Roles & Responsibilities

• Receiving installation, testing, commissioning, and service schedule instructions from the Project Supervisor/Manager.
• Preparing to attend installation and service jobs, which involves contacting customers and landlords to schedule installations and service requests, and organizing the necessary project equipment, spare parts, and safety gear.
• Diagnosing and isolating faults, communicating with customers about the cause of the issues, and outlining corrective actions.
• Resolve faults by replacing defective components, readjusting system settings, and reinforcing end-user training for proper equipment usage.
• Escalate unresolved project issues to the supervisor for further guidance and action.
• Coordinate and schedule site testing with the main contractor, subcontractors, and customers as required.
• Manage and account for company-issued assets, including tools, laptops, vehicles, intellectual property, and more.
• Report on any follow-ups regarding outstanding service jobs and submit weekly timesheets.
• Participate in all job-related training to stay informed about the solutions offered by the company.

Requirements:

• Skilled in interpreting blueprints and schematic drawings.
• Capable of climbing ladders and proficient in the operation of handheld power tools.
• Strong communication skills with a commitment to delivering exceptional customer service.

§ Possess a valid driver’s license and demonstrate the ability to operate fleet vehicles safely at all times.

Company Overview:

IFS Capital Limited (IFS) is a regional provider of commercial financing services such as Accounts Receivable Purchase (Domestic and/or Export), property financing, term loans, working capital loans and government-assisted schemes to business enterprises. The Group also manages a diversified business portfolio from Asset Management to Insurance and FinTech. IFS was incorporated in Singapore in 1987 and has been listed on the Mainboard of the Singapore Exchange (SGX) since July 1993.

Role Overview:

As a Customer Excellence Specialist, you will play a pivotal role within our Customer Management Team, contributing to the enhancement of our customer-centric strategies. You will be at the forefront of ensuring a seamless and efficient customer experience, focusing on Customer Limit Requests, Credit Insurance, FCI and Operational Receivables Management. Your expertise will be crucial in shaping and optimizing our approach to customer assessment, risk management, and relationship building. If you are a strategic thinker with a passion for optimizing customer management processes and have a keen eye for risk management, we invite you to apply for this dynamic role!

Responsibilities:

• Assess and review credit limits for customers/factors, or apply limits from trade credit insurer/import factors, in a timely manner.
• Issue notification letters and update records in the system.
• Perform debt verification and overdue management to control risk and support funding.
• Cultivate and deepen relationships with customers for lead generation strategies.
• Handle periodic reporting and all matters related to credit insurance, such as payments for limit application fees and premiums.
• Streamline processes and be involved in system enhancements.

Requirements:

• Bachelor’s degree in Finance, Business, Accountancy or a relevant discipline.
• Proven experience in credit assessment and credit control management.
• Strong organizational and analytical skills, with a strong focus on risk-control.
• Excellent communication, interpersonal and cross-functional collaboration abilities.
• Meticulous, self-motivated, resourceful and adaptable.
• Experience and knowledge in Trade Credit Insurance and FCI’s GRIF rules are advantageous.

If you meet the above requirements, you are invited to submit your resume by

clicking the "Apply Now" button below. We regret that only shortlisted candidates will be notified.

Job Description

• Candidate must possess Electrical or Electrical and Electronics, willing to learn, long term commitment in job

• Minimum 3 years of experience in aircon servicing, mechanical fan servicing, chemical wash of FCU, AHU and troubleshooting fault.

• Hands-on experiences in installation, maintenance, troubleshooting and/or repairs in air-con systems or other machines electrical and mechanical diagnostic skills.

• Installs, tests and commissions air conditioner systems

• Diagnoses for technical issues and provide on-site consultation for customers

• Must be able to read technical manuals and drawings & basic knowledge on mechanical, electrical and building system, including using of hand and electrical tools

• Must be able to meet the physical requirements of the job which include bending lifting heavy equipment and working in confined spaces

• Good communication and problem-solving skills

• Must be able to work shifts, weekends and public holiday when necessary

• Possess a valid class 3 license will be an advantage

• Others ad-hoc duties as assigned.

R&T Recruitment Management (12C5922)

2 Gambas Cres, #06-22 NORDCOM 2, Singapore 757044

6702 6282

Job Responsibilities:

• Handle vehicle sales (NEW AND USED BIKES)
• Handle short-term and long-term rental activities including handing / taking over bikes for QC checks, photo taking of vehicle conditions, etc…
• Attend the handing over process of bikes to customers.
• Follow up on production / new vehicle preparation activities
• Any other ad-hoc duties assigned by the Manager.

Requirements:

• Preferably have Class 2B license
• Basic experience / knowledge in motorcycle accessories
• Customer-oriented / outgoing personality
• Team player

Looking for candidates available to work on weekdays and Saturdays

Job Types: Full-time, Permanent

Pay: $1,800.00 - $4,500.00 per month

Benefits:

• Cell phone reimbursement
• Company car
• Employee discount
• Flexible schedule
• Professional development

Schedule:

• Day shift

Supplemental pay types:

• Commission pay

Experience:

• Sales: 1 year (Preferred)

Job Responsibilities

• Report to Sales Manager
• Be regularly checking and evaluating effectiveness, quality, consistency of delivered service and process.
• Responsible for day-to-day sales operation
• Making plan to achieve targets together with Senior Customer Service Officer.
• Assisting Senior Customer Service Officer to achieve Profitable Sales Growth set by the Management.
• Executes sales activities in order to meet the planned sales target (Supply / Demand).
• Liaise with supply source (Plant, Vendor/Suppliers) and monitor delivery date.
• To activate FA, 1st Production, ECN, EOL, New customer setup
• Rendering immediate support to customers in the absence to other team members.
• Develop good relationship and promote a positive corporate image to the customers.
• To follow up with customer on their forecast for monthly sales report preparation.
• Monitor supply (from suppliers, plant) and demand (from customers)
• Take up adhoc tasks & assignments when assigned by Sales Manager.
• Attend weekly FA meetings and other sales related meetings.
• Attend monthly Sales Progress Meeting

Job Requirements

• At least 2 years experience experience.
• A team player who enjoys a teamwork environment and is able to communicate with individuals at all levels/positions.
• Independent, self-motivated, result oriented with ability to work under pressure and willing to work beyond normal call of duty.
• Detailed and meticulous.
• Able to use Microsoft Office

Position: Temp Admin/Customer Service Associate

Working Hours: Mon - Thurs 8.30am - 6pm, Fri: 8.30am - 5.30pm

Location: Novena

Salary: Up to $1,800 per month

Commitment Period: Immediate to October

Job Description:

• Handle processing of applications
• Handle calls and email enquiries on schemes
• Any other ad-hoc tasks

Requirements:

• Good writing and language proficency
• Careful and meticulous
• Basic admin skills and computer knowledge
• 'A' level of diploma holders

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to

Attn: Audrey Lim Contact 92475508 via Whatsapp

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Do join Our Telegram Group to look for more job opportunities!: https://t.me/Fasttempcontractjobs

Location: Parkway Parade

Salary: $2,200 to $2,600 per month

Working Hours: 5.5 days per week, retails working hours

Job Description:

• Preparation for opening and closing of restaurant and retail space.
• Welcome customers and bid farewell as they leave the restaurant.
• Help customers to settle down and advise on ordering system.
• Answering queries regarding services, menus, offers or any other product related queries.
• Serve food to customers in an effective and polite manner.
• Assist kitchen staff whenever required.
• Clean tables after customers have left and clearing dishes throughout customers dine in.

Requirements:

• Related F&B experience would be advantageous.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to

Attn: Audrey Lim Contact 92475508 via Whatsapp

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Do join Our Telegram Group to look for more job opportunities!: https://t.me/Fasttempcontractjobs

Make an Impact by:

Product Gate Reviews:

• Conduct comprehensive reviews for a new product launch before endorsing to service delivery, ensuring that processes, SLAs are well defined.
• Ensure that all necessary documentation, deliverables, are define and can be supported both by Implementation and Operations team.
• Ensure that both Day 1 and Day 2 delivery teams are fully capable of supporting the new product, both technically and operationally, providing ongoing support maintenance and lifecycle.
• Review existing processes to identify any areas that need adjustment or improvement, ensuring the new product's processes are optimized and seamlessly integrated.
• Facilitate workshops and meetings to discuss process improvements and gather feedback from internal stakeholders.

Technical Escalation Tier 3:

• Be a focal point for the customer’s operational and technical needs and become a trusted advisor with customers by deeply understanding their network and aligning their needs with Singtel solutions.
• Act as a customer advocate internally while effectively collaborating with internal teams including Technical Assistance Center, product management, engineering, pre-sales and quality management.
• Engage directly with customers to explain technical issues, provide detailed solutions, and deliver comprehensive Root Cause Analysis (RCA) reports.
• Maintain clear and effective communication with customers, ensuring they are informed and satisfied with the technical support provided.

Advanced Support and Troubleshooting:

• Assist Tier 1 and Tier 2 with escalated issues, offering experienced troubleshooting and solutions.
• Analyze and fix complicated technical issues with SD-WAN services and infrastructure.
• Participate, lead and resolve major incidents, by attending customer crisis call until resolution, and help to push escalations to principal vendors.
• Conduct root cause analysis for recurring issues and implement permanent fixes to prevent future occurrences.

Skills for Success:

• Experience in managing multiple product portfolio.
• Must have experience working as an SDWAN or MPLS Escalation Engineer (Tier3).
• Must have strong technical skills with an emphasis on Cisco Viptela SDWAN Networking, MPLS, TCP/IP, and Security.
• Must have experience with VPNs, IPsec, BGP, security protocols, and standards.
• Knowledge in creating detailed flow charts to visually represent business processes, workflows, and technical architecture drawings.
• Strong proficiency in flow charting software (e.g., Microsoft Visio, Lucidchart) and other process modelling tools.
• Knowledgeable in understanding of business process management (BPM) principles and methodologies.
• Familiarity with LAN Wifi and network automation networks.
• Experience working with Cloud, SaaS technology provider (advantage).
• Excellent oral and written communication skills with a passion for working with customers.
• Primarily office-based and able to support on-call rotation escalation.

Your Career Growth Starts Here. Apply Now!

Responsibilities:

• Support sales team in job processing and coordination of orders
• Issue job tickets and related documents
• Liaise with sub-contractors and customers to meet delivery schedule
• Coordinate internally with operations department to ensure customers requests are met in time and accurately
• Provide admin support to management

Requirements:

• 'A' level / Diploma and above
• Able to work independently & a good team player
• High initiative, hardworking and willing to work long hours
• Speedy, responsive and like working in a fast moving environment
• Training will be provided for selected candidate without relevant experience
• Experience in printing industry an added advantage
• Proficient in MS office