Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
We are currently looking to hire Service Desk Agent. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
JOB TYPE
1-year renewable contract
ROLES AND RESPONSIBILITIES
· To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight customers.
· Be available to take calls.
· Polite and professional service.
· Prompt response to queries via voicemail / email / fax.
· Accurate assessment/ resolution of problems.
· Provide first level support to troubleshoot and solve technical problems.
· Regular updates for follow up actions & problem status.
· Escalation of problems to second level as per work instructions.
· Work to improve processes where applicable.
· Work with Team Lead to feedback and / or improve processes.
MANDATORY SKILLS
CompTIA A+
SUPPORTING SKILLS
ITIL IT Service Management, ITSM – Information Technology Service Management
WHAT’S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
Consultant Name: Keerthana Ramakrishnan
Avensys Consulting Pte Ltd
EA License 12C5759
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.