Job Description

• Responsible for installation, maintenance, troubleshooting and repairing of MALDI and TOF systems.
• Manage technical service matters including but limited to warranty claims from customers.
• Provide technical solutions and expertise to support regional partners' engineers via both onsite and remote modes.
• Other duties as assigned.

Requirements

• Diploma or bachelor's degree in electronic and electrical engineering or equivalent.
• At least one year of experience in regional technical support role.
• Must be able travel in the Asia Pacific region.
• Must have ownership, self-initiative & pro-active attitude towards work.
• Possess logical thinking skills which are essential for technical troubleshooting.
• Good communication and presentation skills.
• Good co-ordination skills with both internal and external parties.
• Familiarity with remote technical support is desirable.

We regret that only shortlisted candidates will be contacted.

• Prior experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be a distinct advantage.

Working Location: Central

Working hours: 10am to 6pm (Monday to Friday)

Your role:

• Assist the Manager in daily management
• Overlooking the daily functions of the business
• Creating short and long-term operational goals
• Cooperate with different departments
• Familiarize with all departments’ operations
• Suggesting improvements needed in different operations
• Maintaining a healthy relationship with clients and stakeholders
• Communicating with executives and upper management regularly
• Any other duties as assigned

Requirements

• Minimum Diploma and above
• Prior experience in the marketing field will be an advantage
• Results-oriented, ambitious and positive working attitude

EA Reg Number: R2094147

EA License Number: 22C1278

We are looking for a Digital Trainee to join our company.

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.

Who you are:

You will support development and implementation of digital projects for Wilhelmsen Ships Service. You will also be introduced to other Wilhelmsen Ships Service activities.

Required experience and skills:

• Master’s degree in engineering, technology, business or other relevant
• Graduate or 1-2-years of experience.
• Knowledge of Python, Matlab, R or similar programming languages.
• Curious mindset, and the ability to problem-solve, innovate and identify new ways of working.
• Excellent communication skills and ability to communicate with all levels of the organisation.
• Service minded and can-do attitude.
• Analytical and structured with commercial mind-set.

What you will be doing:

• A two-year program providing experience in different roles to gain experience and knowledge of the different segments in Wilhelmsen to become capable of mastering numerous functions within the company.
• Be assigned to different roles based on business needs and priorities to provide support and contribute to business and project development activities.
• Drive and /or contribute to projects within technology and innovation.
• Excel through individual responsibility and challenging tasks.
• Participate in specific projects as required.
• Be an ambassador for cross-company collaboration.

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Digital Trainee.

Job Descriptions

# Customer Service:

• Provide outstanding service to customers, ensuring their dining experience at GOPIZZA exceeds expectations.

# Food Preparation:

• Assist in the preparation of ingredients, ensuring all food items are of the highest quality.

# Cooking and Baking:

• Play an active role in cooking and baking, adhering to GOPIZZA’s standards and recipes.

# Order Packaging and Presentation:

• Ensure all orders are packaged properly and presented in a manner that aligns with our brand’s high standards.

# Cleanliness and Hygiene:

• Maintain the cleanliness and hygiene of the outlet, following all health and safety regulations.

# Inventory Management:

• Assist in managing inventory, ensuring stock levels are maintained and orders are placed timely.

Job Requirements

• No prior experience is required. We are seeking individuals who are hungry for growth and committed to learning.
• A positive attitude and a willingness to invest effort in personal and professional development.
• Ability to work well in a fast-paced environment and adapt to change.
• Strong communication and interpersonal skills, capable of working effectively in a team.
• A passion for food and providing exceptional customer service.

Benefits

• A unique opportunity to start career with a fast-growing company.
• Comprehensive training and support for personal and professional development.
• A clear path for career advancement
• A dynamic and supportive work environment where every member is valued and growth opportunities are abundant.
• 14 day annual leave.
• Transport allowance for late night shifts.

Working hours

• 44 hours a week, 5.5 Work Week

We are on the lookout for an Executive, HR Associate to join us. This is a front-line position and will be part of the associate HR support team that acts as the first point of support for agents' HR matters.

Job Responsibilities:

• Provide prompt frontline services and perform admin tasks.
• Assist in real estate salespersons licencing matters such as registration and resignations and recruitment.
• Attending to walk-in, phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our salespersons' need to achieve satisfaction
• Build sustainable relationships and trust with our salespersons through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Take the extra mile to engage our salespersons

Requirements:

• At least 1-2 years of relevant working experience in customer front desk fronting
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• A team player who fosters a cooperative work environment

Who will thrive in this role?

• You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquires is something that comes naturally to you.
• Excellent time management and communication skills
• High attention to detail

A competitive remuneration package commensurate with relevant experience and qualifications will be offered to the successful candidates.

Other benefits & Perks

• 2 days of wellness leave
• Birthday leave and Dining Voucher $100
• Medical, Dental and Insurance Benefits

Please state your current or last drawn salary, expected salary and availability in your CV. We regret that only shortlisted candidates would be notified.

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

About the job

FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

On 1 April 2021, we have changed the company name from Fuji Xerox to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation.

PURPOSE:

You will join our dynamic sales force in advocating for customer success. The key to your success will be in your drive and ambition to develop strategic account planning and developing client relationship management.

RESPONSIBILITIES & TASKS:

Client Relationship Management:

• Develop a positive relationship with customer shareholders, channel partners, sales counterparts, and executive sponsors to drive Managed Services & Business Process Operations adoption.
• Act as the primary point of contact for all customer inquiries, concerns, and escalations, ensuring timely resolution and satisfaction for Managed Services & Business Process Operations.
• Develop customer engagement strategy and execute accordingly.

Strategic Account Planning:

• Collaborate with clients to understand their business objectives, challenges, and opportunities.
• Develop and execute strategic account plans to align our Services and Solutions with the client's goals and drive value-added services.
• Become the “trusted advisor” on Document & Workplace services to address the client’s business environment and challenges.

Customer Success Advocacy:

• Serve as a customer advocate within the organization, championing customer needs and requirements to relevant internal teams.
• Proactively identify opportunities for upselling or cross-selling additional services to enhance customer success and satisfaction.
• Influencing product roadmap and continuous improvement opportunities.

Provide the right training sessions to induce more customers’ usage:

• Develop, plan and conduct onboarding, refresher and relevant training courses to drive adoption and usage of our product, solution and services.
• Provide ongoing training and support to clients to maximize the utilization and effectiveness of our offerings.

Qualify, pursue and close large-scale new services businesses and drive successful renewal.

• Work on Business and Financial models. Provide business rationale and risk assessment to management.
• Lead contract negotiation and closure.
• Effective engagement with Account Management team, Services Delivery team, & Professional Services team, etc.

REQUIREMENTS:

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Proven experience in customer success management, preferably within the IT services, Managed Services, and solutions industry.
• Strong understanding of IT hardware, cloud technologies, Managed Services, and software solutions.
• Independent ownership of work streams/projects and deliverables is a pre-requisite
• A strong ability to collaborate internally with people across sales and corporate responsibilities.

Job Description/ Responsibilities:

1. To be part of the team responsible for application system development, Interface Development, Database maintenance and support.

2. This role requires proper Software Development Life Cycle knowledge and practice: requirements gathering, analysis, design, development, testing, implementation, and maintenance.

3. In addition1. To be part of the team responsible for application system development, maintenance and support.

Leading the team:

· To be able to provide the IT team members guidance on technical matters, such as development best practices, help resolve issues, and ensure proper coding standards.

· To be able to make recommendation to the IT Management team on solutions to problems raised by the business units.

· To be able to communicate effectively, in verbal and written form, with team members, the business units, and the IT Management.

· To identify and recommend system enhancements and process improvements to the Management.

· To learn support/learns PowerBuilder applications, Non-Power Builder applications such as Java/PHP ones, and lead the team in web development as well.

Application Development:

· To understand and gather new business requirements, and either incorporate them to the current applications, or to develop new ones based on these requirements.

· To design and propose enhancements based on new user requirements.

· To supervise and imparting knowledge to IT team members where needed. To perform quality assurance and testing of newly developed functionalities.

· To ensure that projects and assigned tasks are completed on time and on target.

· To provide timely status updates and progress reports during various phases of the development. To train internal and external users on newly developed function and features.

Integrating Elite IT systems with external parties:

· To propose and developing e-solutions for integration and working with business units to secure customer's acceptance

· To work coherently with other team members and business units to manage the implementation progress and to ensure timely delivery

· To provide detailed programming specifica tions, test plans and program documentation for new projects and new developments.

· To provide timely status updates and progress reports during various phases of the development.

Application Support:

· To provide training to internal users on system usage.

· To provide technical support for all in-house developed applications systems when necessary.

· To understand users' requirements and proposing effective solutions and improvements in support of the various business units

· To be prepared to provide technical support after standard office hours, as well as on tl1e weekend, when necessary.

Database and Application administration:

· To carry out version control of source code

· To ensure up-to-date and proper backup of source code

· To ensure proper documentation of systems, including procedures and user manuals relating to the developed application systems

· To administer the various databases with minimum downtime To ensure proper backup & recovery procedures

· To grant relevant access privileges to application users

· To monitor growth of databases & ensure sufficient disk space is available at all times To ensure the batch jobs run successfully as scheduled

· To ensure housekeeping of history logs & reports

· To ensure the data patches are applied with proper auditing

· To comply with all IT procedures and instructions while carrying out IT related tasks, this role also involves the Database maintenance, enhancement and support of systems that had been developed and deployed.

Job Requirement:

· Minimum 8 years of IT work experience with at least 3 years of Project management experience

. Leadership for implementing IT Projects

· Strong Project Management Skills

· Strong Communication Skills in verbal and written to design process

· Good analytical skills

· Good organization and planning skills

· Capability to handle several projects in same time

The Key Account Sales Executive assists the Managing Director with the formulation and implementation of strategic sales planning.

He/She contributes to the Sales Team to achieve corporate sales targets.

Job Responsibilities:

• Develop and maintain new accounts through various sales propecting.
• Formulate and implement strategic Sales Plan and align Sales Team to achieve targeted goals.
• Manage and sustain business relationships with existing accounts (HORECA)
• Establish feasibility analysis of promotional activities through appropriate market research tools.
• Prepare sales proposals and quotations to customers needs and demand.
• Provide timely market updates in management and department meetings.
• Perform other ad. hoc duties as per required.

Job Requirements:

• Bachelor's Degree or at least Diploma in Business, Marketing or any relevant field.
• Minimum 3 years of relevant work experiences in Foods Service, FMCG.
• Familiar with Meat products will be advantage.
• Sales and Target Driven, highly motivated with initiative.
• Good Interpersonal Skills together will good communication skills (both written and verbal).
• Good Computer and problem solving skills.
• With Class 3 Driving License.
• Workplace at pasir panjang road (near to MRT)

Application Mode

• Apply by Whatsapp +65 8522 9666

Reporting Structure: Section-in-charge

Job Responsibilities:

1. FOOD RUNNER

• Serve food and beverages to customers
• Accountable for the smooth running of designated area
• Ensure visual quality of all food and beverages items served is according to company’s standards
• Provide a courteous and professional service at all times
• Ensure that cleanliness and hygiene is followed throughout

2. DINING AREA

• Clearing of used soiled cutleries from diner’s table (cutlery collection)
• Arrange table settings of crockeries and cutleries according to company’s standards
• Cleaning duties at service area including:Cleaning of table, chairs sofa seats and baby chair

3. PRE-OPENING PREPARATION

• Perform a range of duties according to outlet’s specification, including:Wiping tables, setting up of tables and ensuring tables have the correct cutleries and table settings
  Preparing and topping up of condiments (e.g. ginger, vinegar, chili sauce)
  Topping up of beverages and preparing tea
  Assist in stock ordering
  Preparing ingredients, check dessert quantity and expiration in the morning to report to supervisor

4. WASHING

• Tidy up workstations, wash tea and ice buckets, water kettle, utensils, etc
• To perform daily, weekly and monthly cleaning routine according to outlet’s specification

Educational Qualification/ Experience / Skills and Competencies Requirements:

• Candidate must possess at least Diploma/Bachelor's Degree in any field

Responsibilities:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot.
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation.
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures.
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts and public holidays when necessary.
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes.

Requirements:

• Minimum Diploma in Engineering or other related fields
• 2 years of experience in servicing electronic and mechanical equipment / machines.
• Experience with troubleshooting and debugging hardware, electronics, and software.
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools.
• Able to perform simple network configuration.
• Able to work independently and as part of a harmonious and effective team.
• Able to communicate well and tactfully with customers/distributors.

Responsibilities:

• Monitor commercial pipelines daily for new and upcoming robot deployments.
• Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
• Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
• Organize customer training on robot handling and software platforms, including logistics.
• Preparation of necessary documentation prior to robot live operations on customer sites.
• Compile Product Performance Reports for customers on a regular basis.
• Allocate Service Engineers for routine Robot Preventive Maintenance.
• Monitor and escalate open Robot Issues to ensure timely resolution.
• Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
• Collaborate with team members to maintain an updated deployment schedule.
• Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
• Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
• Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
• Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

Requirements:

• Required: Diploma in engineering, business administration, or a related field.
• Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
• Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced and dynamic work environment.

We are seeking a Customer Service Specialist to join our team and serve as our company's frontline representative. The ideal candidate will possess excellent communication skills, a strong customer-centric mindset, and a passion for delivering exceptional service.

As a Customer Service Specialist, you will be crucial in ensuring exceptional customer experiences for our clients in the Marine and Oil and gas sectors. From order initiation to delivery, you will be the main point of contact, addressing inquiries, providing product information, and ensuring seamless transactions.

Responsibilities:

• Serve as the primary point of contact for customer inquiries.
• Respond promptly to customer inquiries with professionalism, courtesy, and accuracy.
• Assist customers in selecting the appropriate PPE products based on their needs and requirements.
• Process orders, returns, and exchanges efficiently and accurately.
• Provide product information, pricing, and availability to customers as needed.
• Address customer complaints, concerns, and feedback promptly and effectively, striving for resolution and customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.
• Stay updated on product knowledge, industry trends, and company policies to address customer inquiries and provide effective assistance.
• Identify opportunities for process improvements and contribute to initiatives to enhance the overall customer experience.

Qualifications:

• Bachelor's degree or any equivalent. additional education or certification in customer service is a plus.
• Previous experience in customer service, preferably in a similar industry or environment.
• Strong interpersonal and communication skills, both verbal and written.
• Exceptional problem-solving abilities and a customer-centric mindset.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Attention to detail and accuracy in data entry and order processing.
• A positive attitude, patience, and empathy when interacting with customers.
• Flexibility to work occasional evenings, weekends, or holidays as needed.

Join our team and be part of our mission to deliver high-quality PPE products and outstanding customer service to our valued customers.

Job Duties and Responsibilities:

· Lead operation team in frontline to provide each customer with a wonderful dining experience.

· Be Din Tai Fung brand ambassador, upholding our brand philosophy and company values by demonstrating excellent customer service and maintaining good customer relationships

· Engage with customers through checking on their dining experience, making recommendations and gathering feedback to provide service enhancement to customer

· Handle and resolving guest enquires and feedback (In Outlet, Phone, Feedback Form and Email) promptly

· Initiate and handle the post feedback investigation process and propose preventive actions

· Preparation of Customer Care Memos

· Other duties involve assisting the outlets in charge of operation matters

Requirements:

· Able to work in a fast paced and customer focused environment

· Able to work under pressure and keep to deadlines given

· Able to function efficiently in a team setting and also independently

· Able to resolve customers issues promptly and to customers’ satisfaction

· Good interpersonal, communication, writing and listening skills

· Meticulous

· Proactive to perform job duties and assignment

Job Descriptions

• Manage customer flow and seating arrangement
• Greet customers, take orders, serve food and beverages and clear tables
• Respond promptly to customers’ enquiries with a consistently positive and helpful attitude, including answering questions about the menu.
• Ensure restaurant cleanliness daily by clearing tables, returning dishes to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.

Job Requirements

• No Requirements

Benefits

• No AWS but there is Bonus
• 7 days AL and 14 days medical leave

Working hours

• 6days (Tuesday Off)

Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

Responsibilities:

• Monitor commercial pipelines daily for new and upcoming robot deployments.
• Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
• Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
• Organize customer training on robot handling and software platforms, including logistics.
• Preparation of necessary documentation prior to robot live operations on customer sites.
• Compile Product Performance Reports for customers on a regular basis.
• Allocate Service Engineers for routine Robot Preventive Maintenance.
• Monitor and escalate open Robot Issues to ensure timely resolution.
• Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
• Collaborate with team members to maintain an updated deployment schedule.
• Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
• Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
• Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
• Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

Requirements:

• Required: Diploma in engineering, business administration, or a related field.
• Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
• Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced and dynamic work environment.

• Process customer’s orders timely and accurately
• Handle customer’s enquiries and provide sales quotations
• Efficient and smooth handling of customers’ request
• Handling of cargo documentation (Import Container Trucking/Export Container Trucking /Local Point to Point Trucking)
• Closing of job files every month
• Liaise and coordinate with carriers/clients/suppliers to ensure smooth and timely delivery
• Ensure compliance with client’s standard operating procedures
• Coordination with drivers and operations to ensure orders are completed in full and on time
• Prepare monthly/weekly/daily reports as required.
• Other ad-hoc duties as assigned.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

The 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.

1. Min Higher Nitec in IT related fields

2. Min 1 year End user support experience, Desktop or Technical Service Desk.

3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Job Responsibilities:

• Ensure good after-sales support to customers by rendering the highest level of customer service
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
• Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
• Recommend suitable packages and add-ons for customers
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
• Follow up on any outstanding payments
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
• Any other ad-hoc duties assigned

Job Requirements:

• Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent
• Experience in repair work scheduling and resource planning
• Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
• Working knowledge of the motor insurance claim process would be an advantage
• Customer service-oriented, proactive and independent with a positive working attitude
• Strong attention to detail, organizational and time management skills
• Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
• Team player with self–discipline and willingness to learn qualities
• Strong administrative and coordination qualities
• Good interpersonal and communication skills with the ability to build strong customer relationships
• Flexible, friendly, helpful nature, and a team player
• Computer literate and proficient in Microsoft Office applications (Excel and Word)
• Possess a valid Class 3 driving licence

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.

Responsibilities

• Providing 2nd/3rd level support to Network Services
• Problem resolution in customer network issues
• Plan, implement, review and project manage network infrastructure projects and operations
• Test, evaluate and recommend new networking products for customers
• Review and continuously enhance existing network services
• Improve network performance; optimize network usage and bandwidth usage and secure the core network
• Optimize routing policies and capacity management to ensure minimal network latencies and outages
• Secure network with relevant security policies
• Responsive to solve network issues, on standby 24x7
• Assist L1/L2 Engineers to handle customers' issues directly
• Recommend suitable and relevant solutions to solve customers' issues
• Provide maintenance support for all network infrastructure
• Provide monthly network infrastructure performance review report and capacity planning recommendations
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
• Ensure timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning.

• Minimum Diploma or equivalent qualification.
• In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
• Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
• Structured Network Infrastructure for Layer 2 & 3 support.
• Certification in CCNA, CCNP is highly preferred
• Shift work required

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Role Profile

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Net's facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands