Responsibilities:

• To manage daily priorities such as incoming enquiries via phone or email
• To prepare quotations, ITQ / RFQ and supporting documents for submission
• To acknowledge PO and order processing (SO) in the SAP system
• To maintain equipment database, SAP warranty record (both SAP and excel database)
• To maintain pressure vessel database, monitor inspection due date and follow up with customer.
• To liaise with sub-contractor for pressure vessel inspection arrangement
• To generate weekly / monthly reports to assist management team in reaching their sales goals (Eg: Commissioning List, weekly; Service team sales report, weekly)
• To liaise / conduct weekly service sales meeting
• To perform various ad hoc duties and provide administrative support as assigned

Requirements:

• Candidate must possess at least a professional certificate, Diploma, Advanced/Higher/Graduate Diploma
• Customer oriented
• Organized, good coordination & follow-up skills
• Competent in MS Office (Excel, Word, etc.)
• Excellent interpersonal & communication skills
• Entry level are welcomed to apply, as training will be provided

Candidates Open for Shift can apply

Brief Job Description Position Summary

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner)

Key Responsibilities & Results

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements

- Minimum Education: Diploma in IT-related fields

- Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.

o Customer Service Experience in a non-tech call center environment will not be considered.

- Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.

• 5 days, 8.30am- 5pm
• Address: Jurong Logistics Hub
• Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Responsibilities:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Description

The Management Consultant is responsible for evaluating and improving store operations, identifying areas of opportunity, and implementing strategies to optimize performance and efficiency.

The role involves working closely with store managers and teams to ensure that business objectives related to sales, customer service, inventory management, and operational standards are achieved. The consultant will provide expert advice, insights, and recommendations to enhance overall store performance and profitability.

Key Responsibilities:

1. Store Operations Analysis:

• Conduct comprehensive assessments of store operations, including sales processes, inventory management, staff performance, and customer experience.
• Analyze store performance data, KPIs, and financial reports to identify gaps and opportunities for improvement.
• Evaluate current store layouts, product displays, and traffic flow to optimize the customer journey.

2. Strategic Recommendations:

• Develop actionable recommendations to improve store efficiency, sales performance, and customer satisfaction.
• Design and implement operational strategies and procedures tailored to the specific needs of each store.
• Propose initiatives to reduce costs, enhance productivity, and optimize resource allocation.

3. Staff Training & Development:

• Work with store managers to assess training needs and develop programs to enhance staff skills, particularly in customer service, sales techniques, and inventory management.
• Provide coaching and mentorship to store leadership teams to improve management and operational capabilities.
• Ensure that staff are trained on best practices and new operational procedures.

4. Sales & Marketing Optimization:

• Identify opportunities to boost sales through improved merchandising, promotions, and customer engagement strategies.
• Work with store teams to design and implement marketing campaigns to drive traffic and increase conversion rates.
• Collaborate with marketing teams to improve store branding, online presence, and in-store customer experiences.

5. Inventory & Supply Chain Management:

• Assess and recommend improvements in inventory control, stock rotation, and order management processes.
• Work with store management to optimize supply chain logistics, reducing stockouts and overstocking.
• Introduce tools or technologies to enhance real-time inventory tracking and demand forecasting.

6. Customer Experience Enhancement:

• Analyze customer feedback and conduct surveys to understand customer expectations and satisfaction levels.
• Develop strategies to improve customer service, loyalty programs, and overall in-store experiences.
• Implement changes to store layouts and displays to create a more engaging and customer-friendly environment.

7. Performance Tracking & Reporting:

• Establish key performance indicators (KPIs) for store operations and create reporting mechanisms for ongoing performance monitoring.
• Present findings and progress reports to senior management and store leadership teams.
• Recommend adjustments based on performance metrics and feedback from stakeholders.

8. Project Management:

• Lead or participate in special projects aimed at improving store performance, such as new store openings, store redesigns, or process improvement initiatives.
• Ensure project timelines and deliverables are met, and that solutions are sustainable for long-term success.

Job Requirements

Key Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• 5+ years of experience in retail store management, operations consulting, or related field.
• Proven track record of improving retail operations and driving business results.
• Strong understanding of retail best practices,inventory management, and customer service excellence.
• Experience with data analysis, financial reporting, and sales metrics.
• Excellent problem-solving and project management skills.

Key Competencies:

• Analytical thinking and data-drivendecision-making.
• Strong communication and interpersonal skills.
• Leadership and coaching abilities.
• Ability to effectively understand headquater's management directions.
• Adaptability and creativity in problem-solving.
• Customer-focused with a deep understanding of the retail landscape.
• Ability to manage multiple projects and deadlines.

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180

1. Order Management: Processing orders efficiently, ensuring accuracy in order details, and confirming dispatch and delivery timelines.
2. Communication: Providing timely updates to customers about their shipments, including tracking information and any delays.
3. Issue Resolution: Addressing customer inquiries and complaints promptly, investigating issues related to lost or damaged packages, and providing solutions.
4. Coordination with Operations: Collaborating with logistics and warehouse teams to ensure smooth operations and timely deliveries.
5. Customer Support: Offering assistance via multiple channels (phone, email, chat) to answer questions and provide information on services.
6. Feedback Collection: Gathering customer feedback to improve services and address areas of concern.
7. Billing and Invoicing: Assisting customers with billing inquiries and ensuring clarity in pricing and charges.
8. Building Relationships: Establishing rapport with clients to foster loyalty and repeat business.
9. Training and Knowledge Sharing: Keeping up-to-date with logistics trends and training staff on customer service best practices.
10. Reporting: Documenting customer interactions and reporting on service metrics to identify trends and areas for improvement.

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly.
• Process quotes and orders, including custom requests, and coordinate with relevant teams for delivery.
• Develop and maintain customer relationships through proactive outreach and follow-up actions, ensuring exceptional service to foster loyalty.
• Uphold company policies and safety standards, contributing to an inclusive team environment and completing any additional duties as assigned.

Requirements:

• Nitec and above
• At least 2 years of customer relationship management experience in the Marine or Aviation industry.
• Strong problem-solving skills, capable of navigating complex information and adapting strategies as situations change.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4Y66965

Job Descriptions

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day's specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
• Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests
• Ensure Cleanliness of the Restaurant Serving Area and Toilet

Job Requirements

• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit

Benefits

• Bonus subject to performance.
• AL ( 14 Days ).
• OT most of the time not require but if need we will pay OT when come to work for non opening days.
• $200 Split shift allowance per month ( prorated to number of day the employee works )

Working Hours

• Tues - Sat ( 5 working days )
• Sunday Monday and public holiday ( Off )
• 11am - 2pm
• 4:30pm - 10pm

Location: SIN MING LANE
Working Days: 5 days, Monday-Friday
Working hours : 830am-6pm
Salary: $2500 onwards

Job scope:

• Answer phone calls and enquiries
• Maintaining, Prepare and arrange job schedules
• Liaise with clients & technicians for appoints
• Apply PTWs with Mall managements
• Maintaining client relationships and retention
• Preparing/sending invoices
• Maintaining company clients portfolio
• Tabulate Monthly sales/service reports
• Assist Accts to Follow up and chase payment
• Assist in Contract and quotation drafting

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Position title : Service Crew

Location: Beach Rd, Bugis

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Onsite Service Engineer

Job Scope:

- Perform installation and commissioning activities of products without supervision

- Provide frontline support for key field service activities, including:

- Basic fault finding and rectification

- Planned maintenance activities on products

- Offer basic faultfinding and troubleshooting support to customers with minimal supervision

- Ensure all field service activities adhere to health and safety policies

- Provide accurate, factual reports to the team leader or technical support personnel

Job Requirements:

- Minimum 1 year of field service experience in a relevant or related industry, preferably with a strong customer-facing focus

- Formal qualification in a mechanical, electromechanical, or electronic discipline

- Proficient in understanding technical documents (P&IDs, wiring diagrams, etc.)

- Computer literate

- Ability to manage and prioritize activities as directed by the line manager

- Team player

Interested candidates who wish to apply for the advertised position, please click "apply now" an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Lim Han Siang Adrian | Reg No: R 177 0467

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Our client is delivering innovative solutions for the marine and aviation sectors.

• Respond to customer inquiries via phone, email, and chat regarding services, bookings, and products related to marine or aviation operations.
• Assist customers with the booking and ordering process, ensuring all details are captured accurately.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.

Requirements:

• Nitec and above
• At least 2 years of customer service experience in Marine or Aviation sector.
• Strong analytical skills with a proactive approach to resolving issues and providing solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Retail Sales (Jewellery)
Working days: 5 days (44 hours a week)
Location: Orchard (Wisma Atria) / Vivo City
Basic: $3,000 - $4,000 + Team Commission ($100-$500) + Transport allowance ($60-$70) + AWS

Job description:

• Daily store operation & housekeeping
• Inventory check
• Attending client inquiries
• Provide customer service
• Assisting client repair request and follow up on the process
• Daily opening and closing (follow company SOP)
• Cash counting
• Opening closing safe box
• Complete task assigned by manager
• Doing basic paperwork, filing & excel sales report
• Daily settlement

Requirements:

• Experienced in luxury retail OR watches & jewellery
• Able to commit retail shift hours
• Able to work in PH and weekends

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

New Shan Travel is looking for talented individuals to join our family! You will work in a close-knit team with likeminded individuals in a fun and lively environment! As one of the biggest wholesalers to other agents in Singapore, this has allowed us to make an impact on countless travellers.

We are not just a travel agency; we are an organization that is constantly searching for innovative solutions and products to meet the needs of our customers and market!

Looking for a career in the travel industry? Join us today to be part of something big!

Marketing Executive

This position assists the brand in providing marketing support; as well as in the integrated marketing areas of collateral development and design, promotions, public relations and specific platforms of social media management for New Shan Travel.

Summary of Responsibilities

• Build, manage and oversee social profiles to drive engagement, create awareness and increase brand visibility

• Manage budgets for marketing activities

• Create and design collaterals including product brochures, newsletters, banners in line with marketing campaigns.

• Responsible for full spectrum of marketing plan and strategies.

• Conceptualise, development and execution of online/offline campaigns in support of marketing activities (EDM, Events, Design, and Layout).

• Plan and execute all digital marketing, including Google SEO/ SEM.

• Analyse data on campaigns and suggest data driven ideas for improvement

• Social Media Management (Campaign, and Content development).

• Generate monthly reports showing the performance of all marketing campaigns

• Support all other marketing activities.

Requirements

• Degree / Diploma in Mass Communications, Business Administration or Marketing

• A minimum of 1 - 3 years of related experience

• Basic knowledge on Microsoft Office and web navigation skills

• Broad experience with SEO and SEM.

• Knowledge of web analytics tools

• Creative with an open mind in design, driven by passion and with discipline

• Proficient in design tools from Adobe Creative Suite (Illustrator, Photoshop, Premier Pro, Indesign).

• Excellent spoken and written English, fluent in a second language preferred

• Effective writing and communication skills

• Flexible and able to embrace and respond to change effectively

• Ability to work under pressure and independently, with good initiative in a dynamic environment

• Self-motivated and energetic

This role is a 5 days work week position.

Interested candidates are invited to apply via Career Future Portal or forward their resume to [email protected]

We regret that only shortlisted applicants will be notified.

Field Service Engineer

Job Summary:

We are seeking a highly skilled Field Service Engineer to install, commission, repair, and maintain our products and components at customers' sites. The ideal candidate will provide exceptional technical support, ensure high-quality work, and maintain strong relationships with customers and internal teams.

Responsibilities:

- Install, commission, repair, and maintain company products and components at customers' sites

- Provide efficient service and technical support to customers, ensuring high-quality work

- Liaise with customers and internal teams on technical and service issues

- Maintain accurate documentation and records of service reports and other relevant information

- Support sales teams in securing service orders

- Deliver product training to customers

- Ensure adherence to health and safety standards

- Perform ad-hoc duties as assigned by the Service Manager

Requirements:

- Minimum diploma or above in Electrical/Electronics/Mechanical/Mechatronics Engineering

- Relevant working experience in electrical/mechanical repair (advantageous)

- Proficient in Microsoft Office

- Effective communication, analytical, and judgmental skills

- Self-starter with ability to manage, develop, and execute plans and objectives in a timely and effective manner

- High level of integrity, discipline, and self-motivation

- Ability to work independently and in teams

Interested candidates who wish to apply for the advertised position, please click "apply now" an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Lim Han Siang Adrian | Reg No: R 177 0467

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Min 2 yrs. of SD agent working experience

Good Laptop/Desktop troubleshooting skillsets

Excellence customer handling skills

Excellence communication skills

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

IT Service Manager (ServiceNow) Role

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

We are looking for a Service Management Manager. This role will focus on ensuring high-quality delivery of IT services in the APAC region by implementing Global Service Management principles.

Key responsibilities include managing various ITSM processes such as Incident Management, Request Management, Change Management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, and Hardware Asset and Configuration Management, all while adhering to global standards.

The role requires a flexible approach, particularly during the APAC start of day, to address service escalations that demand immediate attention. Availability for evening and weekend on-call support may also be required. The ideal candidate will collaborate effectively with both local and global teams and must possess strong vendor management skills in a multi-vendor environment, along with excellent communication skills for engaging with business users.

The Service Management Lead will design, manage, and onboard services and processes through Continual Service Improvement, contributing to both formal projects and daily operations.

Key Responsibilities

- Oversee ITSM processes and services across the APAC region.
- Monitor SLA compliance for all incidents and requests, identifying trends with operation leads.
- Conduct investigations for problem management and drive resolutions.
- Manage major incidents during the APAC time zone.
- Facilitate the onboarding of new services for production support.
- Ensure adherence to change management processes and drive improvements.
- Administer ITSM tools, maintaining up-to-date dashboards, service catalogues, and CMDB.
- Promote adherence to Global IT Service Management standards while adapting them to regional needs.
- Collaborate with global teams, functional owners, and vendors for consistent service delivery.
- Identify opportunities for process improvements to enhance efficiency and service quality.
- Develop governance materials and represent IT in business discussions.
- Manage vendor relationships in a multi-vendor context.

Qualifications and Experience

- Experience in a mission-critical environment.
- Background in financial services or regulated industries.
- Advanced knowledge of ITIL Service Operation processes and a general understanding of the ITIL framework.
- At least 3 years in a Service Management role.
- Familiarity with a broad range of infrastructure and end-user technologies.
- Understanding of infrastructure and application architecture.
- Experience in managing major incidents, SLA management, problem management, change management, and vendor management.
- Proficiency with the ServiceNow toolset.
- Positive attitude with the ability to remain calm under pressure.
- Strong verbal and written communication skills for effective teamwork.
- Flexibility to accommodate on-call responsibilities during evenings and weekends.
- Strong problem-solving skills and ability to multitask.
- Capability to thrive in a fast-paced environment and take ownership of tasks.
- Willingness to challenge existing processes for better user experience.
- Excellent organizational and time management skills.
- Experience in a matrix-managed environment.
- Ability to collaborate across time zones and share information effectively.
- Attention to detail and an inquisitive mindset.
- Strong vendor management skills.

Desirable Attributes

- Understanding of fund management and related processes.
- Previous experience in a Service Management capacity.
- Familiarity with application packages relevant to the asset management sector.
- Exposure to various technologies, including Wintel, databases, networking, cloud, and enterprise storage solutions.

Personal Attributes

- Team-oriented with the ability to work across cultures and time zones.
- Detail-oriented and committed to providing innovative service.
- Self-motivated and enthusiastic.
- Adaptable and capable of performing under pressure.
- Eager to learn and open to training opportunities.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

The opportunity

The Customer Platforms Lead is responsible for leading the strategy and management of all customer platforms within Manulife Life Insurance Company, Singapore (MLS), with the goal to drive growth with platform capabilities to deliver value for our business and our customers.

Reporting to the Head of Customer Experience, the Customer Platforms Lead will:

• Formulate and implement strategies for enhancing and optimizing customer platforms, ensuring alignment with business objectives and customer needs, and utilizing data analytics to inform decision-making.
• Oversee the daily management of customer platforms, working closely with multiple teams to drive customer engagement and satisfaction, and monitor platform performances through regular reporting on key metrics and KPIs.
• Drive continuous improvements to enhance user experience and operational efficiency, ensure compliance with industry standards, and provide leadership to the team by fostering a culture of innovation and excellence.

The Customer Platforms Lead will be part of the team that is responsible for meeting/ exceeding Tier 1 & 2 KPIs for the Digital & Customer pillar, helping us become the most digital, customer-centric global company in our industry and the no.1 Pan-Asia life, wealth, and health insurance company.

Responsibilities

Project Management

• Manage platform projects from preparing high-level user requirements to developing appropriate solutions and conducting post-implementation reviews.
• Manage reviews and approvals process, identify potential gaps and take corrective actions.
• Collaborate with the analytics team to manage tracking and reporting of customer website and mobile app usage, performance, and project ROI.
• Execute appropriate project governance and controls to ensure successful project delivery.
• Drive adoption and usage of digital platforms and e-submission initiatives to enhance customer engagement and improve operational efficiency.
• Work with internal stakeholders and teams to enable revenue uplift through digital properties.

Platform Performance Monitoring and Continuous Improvement

• Lead continuous improvements on system workflow and user experience on the customer platforms.
• Manage regular content updates on the platforms to enhance user engagement and drive business values.
• Collaborate with other teams to identify pain points on the customer platforms and customer database; and provide recommendations for improvements.
• Implement new features to facilitate sales conversion and contribute to revenue uplift.

​Customer Experience Enhancement

• Regularly review and analyze customer feedback to identify opportunities for improving operational efficiency and sales conversion.
• Conduct regular meetings (huddles) to identify customer pain points and root causes.
• Work closely with stakeholders to explore and execute actions aimed at improving customer experience and achieving operational outcomes.
• Manage reporting related to customer feedback, operational efficiency, and sales conversion.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Minimum 10 years’ experience in digital platform management, product ownership, or digital and technological expertise
• Proven experience in product delivery and project management, ideally in digital projects
• Strong knowledge of digital applications, web analytics, and operational efficiency tracking
• Ability to adopt agile project management methodologies
• A proactive approach to driving business transformation and challenging the status quo
• Strong analytical skills to make data-informed decisions
• Capability to manage multiple projects simultaneously and meet deadlines
• Excellent communication and collaboration skills
• A customer-centric mindset with a strong focus on improving user experience
• Experience of managing and delivering results with third party vendors

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship

Manage the Dessert kiosk independently, prior experience in customer service and preferably in bubble tea industry. Stock inventory order and control. Preparation of all perishable products and ensure freshness for daily sales.

Kiosk operating in office building.

Working hour 8.30am to 5pm. Monday to Friday.

Sat/Sun/PH close.

Able to start work soonest

Part time/Full time welcome

Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity. Product include but not limtied to transformer, medium voltage switchgear, Ring-Main-Unit (RMU), Air-Circuit-Breaker (ACB)

A. Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
B. Hands-on experience of electrical SWBD and system assembly & installation.
C. Experience in handling tools and equipment used electrical testing. (E.g Primary Current Injection Test set, Secondary Injection Test set, Contact Resistance, Insulation Resistance Test set, Dielectric withstand test set)
D. Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
E. Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
F. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
G. Responsible for timely, professional, accurate and service oriented response to all technical service enquires
H. Identify and isolates equipment start-up malfunctions and takes corrective action
I. On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
J. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
K. Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
L. Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
M. Analyse complex engineering problems and offer effective resolutions
N. Interact with all engineering disciplines, project engineer and clients
O. Collaborate with cross functional teams within Engineering, Sales, and Product
P. To be committed & responsible for Quality Management System:
a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS
c. Communicating to the organization the importance of conforming to QMS requirements
d. Ensuring the QMS meets its goals
e. Engage, direct, and support individuals contributing to the QMS
f. Create a culture of continuous improvement

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Additional job description

As Industry Head for Pakistan market, you may be required to work as an individual contributor or asked to lead and coach high-performing account teams that use consultative skills to understand our advertisers' needs and deliver measurable solutions. You will also work with the Sales Leadership team to set strategic objectives and drive the day-to-day operations for the business. You'll help the team deliver on ambitious goals and partner directly with clients to exceed business and merchant growth goals across markets and industries. This role requires flexibility to accommodate extensive and regular travel to Pakistan, to effectively support customers in the market.

Qualifications

Job responsibilities

• Develop and execute a comprehensive sales strategy to grow Google's presence in Pakistan with higher focus on key sectors like Gaming, Mobile Apps, and Fintech Industries.
• Manage business growth and encourage the utilization of Google as the major media channel for our partners. Understand and solve client issues proactively and creatively, and constantly strive for improvement.
• Build an advertising sales operation capable of providing excellent service to Google’s advertisers and agencies with a collaborative approach. Lead and develop strategic agreements.
• Manage relationships with a large set of stakeholders. Lead sales portfolio, operate as an independent contributor or managing teams across various workflows crossing strategy development to core sales execution.
• Represent the Google Brand proposition both internally through leadership engagements and externally (e.g., customers, agencies, conferences).

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 11 years of experience in advertising sales, marketing, consulting, media, or working with advertising agencies.
• Experience influencing or selling to C-level stakeholders.
• Ability to communicate in English and Urdu fluently to communicate with and serve Urdu speaking customers.

Preferred qualifications

• Knowledge and experience using Google and YouTube advertising solutions.
• In-depth knowledge of Pakistan's technology and advertising landscape, with strong understanding of Pakistan’s Gaming, Fintech, and Mobile apps industries.
• Ability to identify opportunities, take initiative, and drive results across multiple teams with minimal guidance and formal support.
• Ability to articulate complex ideas clearly and concisely to diverse audiences.
• Demonstrate a genuine commitment to contributing to the growth and development of Pakistan's Tech industry, and ability to thrive in a fast-paced, dynamic environment and navigate ambiguity effectively.

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Additional job description

As an Industry Manager, you'll provide advertising solutions to consumers and businesses in Pakistan. You'll manage the relationships with clients and agencies, identifying, educating and developing clients in order to drive their business growth. This role requires flexibility to accommodate extensive and regular travel to Pakistan, to effectively support customers in the market.

Qualifications

Job responsibilities

• Develop and execute a comprehensive sales strategy to grow Google's presence in Pakistan with higher focus on key sectors like Telco, Fintech, Ecommerce, Consumer Packaged Goods (CPG), and Telco industries.
• Analyze data trends and client performance, develop strategic plans, and prepare and conduct strategic pitches and presentations with minimal guidance.
• Collaborate and consult with clients with the goal of extending relationships, increasing client and agency base, and optimizing their advertising growth.
• Develop case studies of successful campaigns in order to share insights with customers and to serve as an advocate at events and conferences.
• Advocate new product releases, internally and externally. Build and manage relationships to deliver a plan working as an independent contributor with a large set of internal and external stakeholders.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in advertising sales, marketing, consulting or media.
• Ability to communicate in English and Urdu fluently to communicate with and serve Urdu speaking customers.

Preferred qualifications

• Experience in business development, client relationship management and servicing, and consultative selling.
• Knowledge of and experience with using Google and YouTube advertising solutions.
• In-depth knowledge of Pakistan's technology and advertising landscape, with strong understanding of Pakistan’s Telco, CPG and Agency industry.
• Understanding of digital advertising solutions and media products.
• Ability to mentor account managers and work towards goals in a fast-paced environment.
• Demonstrate a genuine commitment to contributing to the growth and development of Pakistan's Tech industry.

Highlights:

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Manage daily operations to provide excellent customer service and coordinate with Customer Service, Operations, and Sales teams.
• Communicate with customers professionally, give updates on time, and work with the Manager and teams to handle requests or complaints.
• Ensure accurate documentation, update internal records for forwarding jobs, and process invoices on time.
• Follow Customer Service Standards and Company procedures, seek client feedback, and share it with the Customer Service Manager and QA.

Requirements:

• Diploma and above
• At least 2 years of experience in Freight logistics and Marine sector.
• Good knowledge of the freight forwarding processes and Marine spare parts.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities

• Handle the processing of quotations, purchase orders, and sales orders.
• Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
• Manage and negotiate delivery schedules to ensure they align with customer expectations.
• Oversee inventory management, including tracking stock levels and movement.
• Update and maintain pricing.
• Organize and maintain a comprehensive documentation filing system.
• Address inquiries from customers and business partners effectively.
• Maintain positive relationships with customers.
• Perform additional tasks as needed.

Requirements:

• Minimum of 1 year of relevant experience
• Proficient in MS Office
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L54V9365