About the Role:
Works with customers to provide solutions that fit those individualized situations and prioritize their needs at each step of the process to ensure customers satisfaction for retention.
Roles and responsibilities:
- Attend & follow up on customer enquiries including order status and provide troubleshooting assistance for orders
- Keep track of business documents and filing, ensure upkeeping of records maintenance requirements as per GDPMDS standards
- Maintain and upkeep SG customer contact database
- Support customer on service contract billing enquiries and complex issues
- Manage service contract and warranty tracking and devise plans on PM scheduling with customers
- Support accounts team in service contract billing related issues
- Support FS manager in service contract proposal preparation
- Monitor demo and loaner asset status & liaise with customers for logistic arrangements
- Assist in SG internal & external events preparation
- Support department in upkeeping customer satisfaction index
- Daily review on Genpact Service-Level Agreement reporting
- Any other duties as assigned
About Olympus:
Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.
Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.
Our commitment to customers and our social responsibility is the cornerstone of everything we do.
Why work at Olympus?
At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.
Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:
- A competitive salary package including AWS and Variable Bonus
- Hybrid home office work arrangements
- 18 days of annual leave in your first year
- Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)
What we are looking for:
- Possess a diploma or degree in any discipline
- At least 2-3 years in customer service related functions
- Experience in planning & scheduling
- Proven track records of thriving under fast moving environment
Apply Now:
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