Our client is hiring for (Team Leader) Customer Financial Service (Japanese Speaking / Korean speaking) is in charge of credit assessment and credit collection.

There will be great opportunities for learning and career progression in this role and organization depending on your strengths, performance and passion.

Clients: B2B customers

Job Responsibilities

1. Lead the team and each team member to meet KPI and achieve the team goal
2. Perform Collection and improve Accounts Receivable performance of APAC customers
3. Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer
4. Accounts Payable /Logistics/management, etc.) to resolve issues that prevent customer payment performance
5. Following up with customer for payment via phone calls
6. Assisting customer in resolving billing related issues
7. Perform administrative tasks related to credit and collection

Job Requirements:

• Ability to interact with customers via email / phone to achieve work responsibility
• Experiences in Customer service or Financial Services or Accounting related
• Ability to use internal systems for transaction and Excel
• Problem solving skills
• Basic English for internal communication
• Business Proficiency in Japanese or Korean to liaise with Japanese speaking/ Korean speaking customers in Japan / Korea
• Ability to communicate with customer patiently and precisely
• Team player for achieving goal as a team

Interested applicants, please send your resume to Tiffany (R1104633) [email protected] with email subject header "Job Application for (Team Leader) Customer Financial Service (Japanese Speaking / Korean speaking) - TK " .

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find our Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

R1104633

Koh Jia Wen

Responsibilities:

• Helps the sales team to achieve their targets
• Responsible for the autonomous customer care and overall sales support for the assigned markets and the accomplishment of the connected routines (respectively quotations, orders etc.) and all correspondence implementing the given communication- and information systems
• Independently preparing quotations and control margins and controlling the sales performance of the dedicated accounts
• Responsible for the administration and update of all databases and the filing system
• Responsible for the control of the order processing including backorders in accordance with the responsible sales-, procurement-, disposition- or Guarantee Management manager whether located in Singapore or Germany
• Responsible for the prompt return (to the superior) of all customer- and market information
• Creation of sales related evaluations in accordance with the sales manager/analyse markets/check market trends
• Assisting the sales manager (or junior sales manager) and the customers while implementing marketing instruments in consultation with the marketing department in the headquarters
• Support of the sales manager, general manager for upcoming business trip/join or individually travel to markets
• Participation in projects and documentation of the results
• Training of new sales coordinators
• Independent compliance of all duties which are listed in the manual sales overseas
• Autonomous contribution in the quality management process (suggestion system) and active participation in training programs
• Responsible for the rapid realization and control of all assigned tasks
• Backup for Shipping Logistic

Requirements:

• Diploma/Degree in any discipline
• Min 2-3 years of relevant experience as a sales coordinator
• Experience in Navision or SAP
• Ability to work under pressure in a fast-paced and multitask environment
• Positive work attitude and a high level of energy
• Able to commerce work immediately or within short notice

Job ID: QXW36XYY

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740 / 9640 5305

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Manage daily operations to provide excellent customer service and coordinate with Customer Service, Operations, and Sales teams.
• Communicate with customers professionally, give updates on time, and work with the Manager and teams to handle requests or complaints.
• Ensure accurate documentation, update internal records for forwarding jobs, and process invoices on time.
• Follow Customer Service Standards and Company procedures, seek client feedback, and share it with the Customer Service Manager and QA.

Requirements:

• Diploma and above
• At least 2 years of experience in Freight logistics and Marine sector.
• Good knowledge of the freight forwarding processes and Marine spare parts.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Position: Customer Service Reception

• Location: Somerset / Tanjong Pagar
• Working Day: 6 days (Mon-Fri 10am -7pm / Sat 10am - 6pm)
• $2,500 - $3,500 (Depending on experience)

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are seeking a dynamic and customer-focused individual to join our team as Customer Engagement Executive. In this role, you will play a key part in ensuring a positive and professional customer experience by conducting outbound welcome calls and addressing customer needs with care.

Responsibilities:

• Conduct welcome check-in calls with customers to thank them for their policy purchase, review the policy details, ensure product suitability, and provide administrative support.
  
• Carry out ad-hoc outreach calls as assigned.
  
• Perform ancillary tasks to complete the call cycle effectively.
  
• Deliver a positive and professional customer experience, ensuring service excellence.
  
• Address and resolve customer queries and requests while adhering to service level agreements and turnaround time standards.
  
• Support ad-hoc projects and administrative tasks as required.
  

Requirements:

• Diploma or degree holder qualifications are preferred.
  
• 1–3 years of experience, ideally in the insurance industry.
  
• Strong customer-centric personality and mindset.
  
• Pleasant and cheerful disposition.
  
• Exceptional interpersonal and communication skills, with proficiency in both English and Mandarin to handle English and Mandarin speaking customers.
  

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

• Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
• Centre operations
• Handle walk-ins and telephone enquiries
• Provide course consultation to prospective customers
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
• Handle admin duties such as: daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System & CRM
• Process and administer new student’s enrolment

Requirements

• At least 1 - 2 year(s) of working experience in the related field is required for this position.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
• Proficient in MS office applications
• Able to work on weekends that are in line with centre's operating hours

Centre's operating hours

Wednesday to Sunday (10 - 7pm)

We look forward to talking to you. APPLY today!

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

· Manage customer’s enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction

· Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)

· Ensure productivity and quality standards are met

· Other ad-hoc duties as assigned

Job Requirements

· At least 2 years of experience in contact centre handling voice and/or non-voice channels

· Strong customer service skills

· Excellent communication, written and interpersonal skills

· Ability to work independently while being a cohesive team member

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10456

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui

Job Description

· Serve as the primary contact point for customer needs and requirements.

· Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention.

· Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively.

· Build and maintain long-term customer relationships through regular follow-ups and communication, fostering customer loyalty.

· Collaborate closely with product development and sales teams to gather customer feedback, suggest product improvements, and continuously enhance products and services.

· Analyse customer usage data to identify renewal and expansion opportunities, drive value-added services, and promote product upgrades to maximize customer lifetime value.

Job Requirements

· 3 years of experience in customer success management or customer support within the SaaS, EdTech, or OA system industries.

· Bachelor's degree or above, with a preference for majors in marketing, business management, information technology, or related fields.

· Proven experience in customer success management for SaaS products, with a solid understanding of SaaS customer needs and service models.

· Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.

· Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.

· Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.

· Proficiency in English and Mandarin, enabling effective communication and collaboration with staff at the China branch.

Responsibilities

• Perform duties according to SOP and Transport Management System (TMS) Manuals and ensure each step is performed according to KPI’s set.
• Proficient communication with relevant parties:
• Control Party: Ensure receipt of shipment handling instruction, meeting the minimum information required.
• Rhenus Network/Agents: Ensure clear communication of shipment handling instruction, receipt of shipment details from relevant suppliers, and confirmation to proceed with shipment processing.
• Customers: Ensure receipt of confirmation on the shipment details obtained from relevant suppliers, prior to shipment processing. Ensure notification of shipment milestones.
• Check the Airfreight Import Job created in TMS and ensure 100% compliance to the mandatory shipment requirements.
• Check Mandatory Status Codes set in TMS and ensure that the date and time are as per the actual event.
• Pro-actively monitor any event discrepancies from point of Arrival up to point of Delivery and enter relevant discrepancy codes in TMS.
• Create Accounts Receivable and Accounts Payable invoices in TMS.
• Create Accruals of cost and sale on job level in TMS.
• Ensure completion of job file with all the required documents and closure of job in TMS.
• Manage and solve issues escalated by relevant Operations Staff.

Requirements

• Diploma in Logistics/Transport Management/Supply Chain or equivalent
• At least 2 year of experience in a freight forwarding and logistics industry
• Knowledge of local and international freight services and customs policies
• Familiar with industry standard programs and able to operate standard systems relevant to the position
• Excellent communication skills in English, both verbal and written
• Possess a strong customer service mindset
• Analytical and data-driven
• Ability to quickly understand processes
• Independent self-starter, well-organised, detail-oriented and ability to multi-task with excellent time management skills
• Good team player
• Possess a professional working attitude
• Proficient with MS Office applications

Here at Euphoria we asipre to become the top sales and marketing firm. We represent leading companies, offering their products & services with pride and conviction. As we plan to expand globally, we are on the look out for driven individuals like you to jin us on this journey of becoming industry leaders.

1 to 1 training provided

Candidates without experience are welcome!

Job scope :

• Involvment in roadshows & events
• Face-to-face marketing
• Spearhead different projects

Incentives:

• Travel oppourtunites
• Transparent career progression
• Vibrant & fun working environment

Requirements:

• Hardworking & driven
• Team player
• Willing to learn
• Hungry for progression

APPLY NOW!

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

About Company:
Our client is recognized as one of the most trustworthy reviewers of Yakiniku in Japan. For more than a decade, they have anonymously patronised more than 100 Yakiniku restaurants each year and provide numerous reviews of Yakiniku restaurants. They had even even collaborated with Japan National Tourism Organization to beef up the Yakiniku standing on the global stage. They have since set up their restaurant in Singapore and is committed to bringing authentic Yakiniku experience to the patrons here.

Job Description:
- Working at Japanese Fine-Dining concept restaurant
- Serving and giving presentation of food & drinks to guests as well as help grilling beef at guest's table
- Taking reservation, managing seating, taking orders, making drinks, and settling bill.
- Cleaning and preparing for operation
- Ensuring that guests having a great time throughout their dining experience.

Job Requirements:
- Passionate and team-working character
- Non-selfish and willing-to-learn attitude
- Experience working in hotels, high-end restaurants or Japanese restaurants is advantageous. *but not mandatory
- No experience are welcomed
- Able to communicate in English

Compensation:
- Medical Benefit
- AWS
- Insurance
- Sales Bonus
- Attendance Bonus
- Staff Meal
- Staff Discount
- Self-Development Grant
- Other benefits

Bridge the gap between data and customer engagement by integrating insights from all touchpoint’s interactions. Develop strategies and recommendations through insightful data analytics for improvement of process and for better projection to drive business performance.

Responsibilities:

• Analysis of servicing touchpoints interactions and service requests from various source systems to identify trends, patterns, meaningful insights and findings that would help improve performance.
• Use of data analysis to accurately forecast volume and identify resource requirement, optimizing workforce management strategies.
• Employ data storytelling to weave business performance narratives and work with key business owners to identify opportunities or close gaps
• Validate the data points in the data warehouse in ensuring data integrity.
• Develop, automate and streamline management reporting to monitor key business metrics
• Handle ad hoc requests, discern trends and business needs, and recommend sustainable solutions.
• Provide guidance to junior staff.

Requirements:

• University Degree with at least 8 years of experience in FI or insurance industry, managing inhouse / outsourced contact centre is preferred.
• Determined, resourceful and results oriented individual with proven track record in driving and achieving results.
• Strong Excel and Powerpoint skills having the ability to communicate strong business story-telling skills
• Analytical skills; Able to collect, organize, analyse, and interpret large datasets.
• Interpersonal skills: Energetic and enthusiastic, able to engage and collaborate with all stakeholders / employees in the company.
• Enjoys working in a dynamic and fast paced environment.

• Working Days: 5 days (Mon-Fri)
• Working Timing: 830am – 530pm
• Working Location: Harbourfront
• Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

• Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

1. Trouble-shooting, repairing & maintenance for

ship automation

2. Degree / diploma in electrical automation or

equivalent

3. Min. 3 years relevant site experience in a ship

automation engineering

4. Independent, strong technical competence, can

do overtime if necessary

5. Class 3 driving license and navigation

equipment experience preferred

6. Only Singaporean or Singapore PR

7. Can start work immediately

Position: Service Technician

Responsibilities:

1. Service & Maintenance of fitness equipment

2. Repair & Trouble-shooting service

3. Assembling & Dismantling of fitness equipment

4. Handle warranty claim & parts ordering

Requirements:

1. Minimum Nitec / Higher Nitec in Mechanical engineering related discipline. Electronics and electrical knowledge or experience preferred.

2. 3-5 years of working experience, fitness industry experience is bonus.

3. Possess class 2B and/or class 3 driving licence and own transport preferred.

4. Initiative and willing to learn.

5. Experience in customer relationship management.

6. Dedication to providing great customer service.

Salary Package:

$2200-2700 (Basic Salary+ Monthly transportation allowance + Incentive)

Equipped with company mobile phone

Medical Claim

Free light refreshment & drinks in company pantry area

Free Parking

Annual Company trip (Oversea)

Annual wage supplement and annual bonus

Tea Barista - 1-2 yrs exp in F&B
Salary : $2500

• Salary Package: Basic + Fixed Allowance + Store Incentives + OT pay = Gross $3000+
• Working Days : 5 Days [ Weekend & PH cannot off, based on weekly schedule]
• Working hours: 44 Hours/week
• OT payable after 44 hrs; PH will be double pay
• Working Location : Island Wide [ Outlet to be allocated upon interview ] *Current store at Orchard, Plaza Sing, Raffles City, upcoming store at Vivocity, Great World, One Raffles Place, Parkway Parade

Benefits:

• Annual Leave: Tea barista 7 days
• Birthday leave – upon confirmation
• Probation period 3 months
• Increment $200 after probation
• Training period: 2 weeks (1st week at Tai Seng training centre, 2nd week on-site training)
• Performance bonus: July or Aug yearly

Job Description

• Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner
• Prepare beverage according to standardized recipes and customer preferences
• Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served
• Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
• Prepare drinks by following the prescribed recipes and preparation techniques
• Accurately process customer orders, handle cash and electronic payments
• Act in compliance to operational policies and procedures
• Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol
• Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies handling stock delivery upon arrival as needed and communicating inventory needs to management

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Temp Customer Service, $1,800-2,250 (4hours per days), START ASAP!

• CBD area
• 5 days per week (included one of the weekend)
• START ASAP
• 1 year contract
• 4 working hours per days (10:30am to 2:30pm/ 9am to 1pm)

Job description:

• Respond to customer inquiries via phone, email, or chat promptly and courteously.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process orders, returns, and exchanges accurately.
• Provide detailed information about products, services, and company policies.
• Collaborate with internal teams (e.g., Sales, Operations)

Requirements:

• Minimum of Diploma holder qualification with 1-2 years of experience in customer service, preferably in the Banking industry.
• Demonstrates a customer-focused mindset, with strong listening, comprehension, and responsiveness to customer needs.

Interested applicants, kindly WhatsApp to 87511349 and email your updated resume to [email protected] and we regret that only shortlisted candidates will be notified

Yvonne Chai Cheng Man

Reg No: R23115356

EA License: 23C2060

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

• Singapore Based (Harbourfront)
• 5 days Mon to Fri 830am – 530pm
• Starting Salary: $3000 - $4,000
• Diploma/Degree in relevant field; Have experience in SAP R3 or S4 Hana.
• Career Progression Opportunities

The Customer Service Executive is part of the customer service team running the order-to-cash flow, with key focus on ensuring internal and external customers are taken care of in a timely manner. Other working partners include other functions within the office, 3PL warehouse and so on.

Job Description:

• Hands-on processing and ownership of full order-to-cash function for varied customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Ensure timely booking of customer orders (issuance of PI/contracts) in line with SLA to customer.
• Managing letters of credit (LCs) and ensuring compliance when negotiating through bank.
• Communicate updates to customers in any event of adjustments to supplies/shipment schedules. Have good understanding for First Expire First Out (FEFO) rule on inventory utilization, as well as shelf-life & expiry dates of materials
• Review allocation plans with countries where needed and issue pick lists to our 3rd party warehouse
• Responsible for clean shipping documents for drop shipments from our production plants.
• Meticulous preparation of final set of shipping documents in line with customer and/or LC
• requirements, for submission to bank.
• Ensure all necessary documents are available (invoices, CN/DN, freight bills, etc.) and submitted to finance at month end.
• Communicate order status to country sales teams on periodic basis.
• Ad hoc tasks/duties that may be assigned as and when necessary.

Job Requirement:

• Diploma/Degree in relevant field
• Experience in managing OTC for customers around the region
• Possess strong working knowledge and negotiation of Letters of Credit via banks.
• Understands a variety of other payment terms such as open account, D/P (Documents against Payment), D/A (Documents against Acceptance), T/T (Telegraphic Transfer).
• Have experience in SAP R3 or S4 Hana.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities & Duties:

• Provide on-site services for new and existing customers, including equipment servicing and upgrades.
• Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
• Update customer on the nature of service provided and recommends equipment repairs or system upgrade.
• Troubleshoots technical issues and recommends solution to customer.
• Provides technical analysis of equipment installation, modifications, and upgrade in accordance to customer’s requirements.
• Regular communication with customer to ensure high level of customer satisfaction.
• Duties includes but not limited to equipment installation, servicing, maintenance, repair, and relocation.

Requirements & Skills:

• ITE / Diploma in Electrical or Mechanical Engineering.
• At least 2 years on site experience preferred.
• Experience in Automation and/or Robotics preferred.
• Knowledge and experience in using Solid Works and PLC programming will be an added advantage.
• Good problem solving and communication skill.
• On the job training provided.

Responsibilities

• Managed enquiries by responding to incoming calls through the hotline and other channels like email
• For escalation cases, take down the message and relay to a senior for follow up actions
• Identify customer requirements and deliver prompt, accurate, and satisfactory responses.
• Ensure proper recording of conversation with customer in the call centre system
• Engage with all customers in a friendly and helpful manner
  

Requirements:

• Min GCE A level / Diploma holders (Those awaiting results are welcome to apply)
• No experience needed! Training provided

Other Information:

• Tanjong Pagar MRT
• Mon - Fri, Office hour
• Salary $2200-$2400 per month

Interested candidates, kindly email a simply CV/resume to [email protected] or whatsapp to wa.me/6569908661

We regret that only shortlisted candidates will be notified.

Joey Lee | R1550634

EA: 23C1980

• Singapore Based (Gul Crescent - Company Transport @ Chinese Garden, Lakeside, Boon Lay)
• Monday to Friday: 8.15am - 5.45pm
• Diploma in electrical and electronic or mechatronics engineering; min 3 yrs experience
• Career Progression Opportunities

Job Description:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in automobile industry (Electrical & Mechatronics) will be an advantage
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirements:

• Minimum Diploma in electrical and electronic or mechatronics engineering
• Posses Class 3
• Min 3 yrs experience

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WE ARE ON THE HUNT TO HIRE THE BEST CUSTOMER SERVICE & OPERATIONS EXECUTIVE TO JOIN OUR CUSTOMER RELATION TEAM!

Job Highlights

• No Sundays, Centre holidays
• Yearly salary increment, Work-life balance, Medical/dental
• Your contribution matters! Plenty promotion opportunities

An enrichment centre established since 2009.
The Writer’s Place is The School of Writing in Singapore for primary school students to learn the art of English creative writing. Being a pioneer with more than a decade in the industry, we are still strongly committed to helping children gain confidence in English creative writing and performing well in school!

Job Description:

• Provide administrative, customer and management support
• Be the forefront in handling customers’ enquiries
• Recruitment and enrolment of students,
• Any other tasks as required by management from time to time

Job Requirements:

• STRICTLY ONLY SINGAPOREAN MAY APPLY (DUE TO NO QUOTA)
• ABLE TO WORK tuition centre operation hours ie. Weekday nights and Saturdays
• Required to speak English and Mandarin (to liaise with Mandarin-speaking clients)
• Warm personality, self-driven, organized, confident
• Required to multi-task and work independently
• 5 working days : Tues- Fri (12.00pm-8.45pm) & Sat (8.30am – 5.15pm)
• Centre is closed on Mon, Sun & PH

Centre Location:

• Woodlands Galaxy Community Club (5 min walk from Admiralty MRT)
• Junction 10 mall (Bukit Pajang Mrt)

Job Details & Benefits for the best:

• CPF contribution
• Paid annual leave
• Paid sick leave
• Paid Public Holiday
• Good Medical and Dental benefits
• Work-life balance
• Centre holidays on top of annual leave
• Probation period of 2 months.

Excellent Career Progression:

• Company is seeking to groom capable individuals into Centre Managers
• Others position available: Centre Managers, English & Writing Teacher Specialist (Full-time/part-time)

Join us if you can be a driver of success!

Interested candidates, please send in your resume along with Expected Salary.

We regret that only shortlisted candidates will be notified.

www.thewritersplace.com.sg