On behalf of the hiring company, we are looking for suitable personnel to join them as an Administrative Executive

Responsibilities

• Prepare schedule letters quotations for customers and follow up
• Coordinate with internal and external stakeholders to ensure work success.
• Input and maintain data in systems
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
• Organize and file documents according to established procedures.
• Any other duties assigned from time to time

Requirements

• Diploma in Business or related discipline
• Minimum 1 year of relevant experience
• Comfortable in communicating with clients
• Able to work well independently and in a team
• Comfortable working in an engineering environment
• Well-versed with Word, Excel, and process systems
• Attention to detail and accuracy.

Work location: East (short working distance to MRT)

EA License: 22C0971 | R21101298

Customer Success Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled Customer Success Manager based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As a Customer Success Manager, you will play a critical role in ensuring that our customers are not only well taken care of but truly supported throughout their journey with GyroGear. This role is pivotal in shaping a customer experience that reflects the global image of GyroGear as a trusted leader in medical innovation. Through long-term engagement and relationship-building, you will foster customer success while laying the foundation for a world-class customer service team. Please note that this role may require occasional work on weekends and holidays to meet the needs of our customers.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a Customer Success Manager whose responsibilities include, but are not limited to:

1. Customer Relationship Management

• Serve as the primary point of contact for GyroGear customers, ensuring inquiries are addressed promptly, professionally, and empathetically.
• Build and maintain long-lasting relationships by understanding customer needs, goals, and preferences.
• Act as a trusted advisor, guiding customers to maximize the value of GyroGear’s solutions.

2. Customer Onboarding and Education

• Lead the onboarding process, ensuring new customers are equipped with the knowledge and resources to succeed.
• Develop and deliver training sessions, tutorials, and resources tailored to customer needs.

3. Issue Resolution and Advocacy

• Collaborate with internal teams to resolve customer issues efficiently and to high satisfaction.
• Advocate for customers by communicating their feedback and pain points to R&D, Operations, and Commercial teams.

4. Driving Success Metrics and Retention

• Establish and track key customer success metrics, ensuring satisfaction goals are achieved.
• Identify at-risk customers proactively and implement strategies to improve retention.

5. Communication and Engagement

• Regularly update customers via newsletters, status reports, and check-ins to ensure consistent engagement.
• Actively participate in online communities to foster connections, increase brand awareness, and generate new leads.

6. CRM Management and Process Optimization

• Maintain and enhance the CRM database to ensure accuracy, usability, and efficiency.
• Develop and refine customer success workflows, ensuring scalability as the company grows.

7. Collaboration and Cross-Functional Support

• Partner with Logistics, Finance, and Commercial teams to handle returns, refunds, and complex customer concerns.
• Collaborate with Marketing to create customer-centric campaigns and content, such as testimonials and success stories.

8. Thought Leadership and Continuous Learning

• Stay updated on industry trends, regulatory changes, and competitive offerings to provide informed recommendations to customers.
• Represent GyroGear at regional and international events to showcase the GyroGlove™ and engage directly with customers (e.g., Singapore).

QUALIFICATIONS:

• A minimum of 5 years of experience in customer success, account management, or customer service roles.
• Proven track record of building and maintaining strong, trust-based client relationships.
• Strong communication skills in English, both written and verbal.
• Expertise in CRM platforms and related tools; experience with HubSpot, Intercom, Zapier, or Airtable is a bonus.

Technical and Professional Skills

• Advanced problem-solving and troubleshooting abilities, with a focus on delivering practical solutions.
• Strategic thinking and organizational skills, with the ability to manage multiple priorities effectively.
• Strong analytical mindset to track and optimize customer success metrics.

Soft Skills

• Empathy and active listening, with a passion for understanding and addressing customer concerns.
• Adaptability and resilience, thriving in a fast-paced, startup environment.
• High level of professionalism and composure in stressful situations.

Additional Requirements

• Flexibility to travel regionally as needed (e.g., to Singapore).
• A strong commitment to delivering exceptional customer experiences and exceeding expectations.

The Director, Customer Success - APAC is responsible for building and leading a team of high performing Customer Success Managers (CSM). This person must have a strong track record on team leadership and maintaining strong high level (i.e. key decision makers, influencers and senior management) trusted advisor relationships. The Senior Director owns the overall Asia Pacific regional customer success performance, ensuring high levels of customer satisfaction and through teamwork, achieve strong renewals results.

Job Description

• Owns the regional CSM accounts performance –customer experience, journey (adoption and value capture) and renewal results for your assigned accounts.
• Focus on collaboration, teamwork and orchestrating company’s resources to drive customer successes.
• Demonstrate and lead the team to collectively and consistently deliver business impact and innovation to a customer's business by truly understanding our customers' key business issues and opportunities.
• Demonstrate and lead the team to build, nurture key decision makers, influencers and senior management relationships across top accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.
• Understands the customers’ business environment, challenges and opportunities, and aligns AspenTech’s initiatives with the customers’ initiatives, ultimately, aligning AspenTech’s success to the customers’ business initiatives.
• Acts as a trusted advisor throughout the entire lifecycle of a customer account following the initial sale through successful adoption and ultimately renewal with growth.
• Ensure our solutions are understood that results in an increase in customer adoption and customer satisfaction
• Proactive customer contact and on-site visits to perform Executive Business Reviews, user group meetings, Road Maps, etc., to improve relationship and plan strategically with customers to help them meet their sales productivity objectives through the use of our products and services
• Collaborates with internal implementation consultants, sales account managers, and renewal representatives to develop and execute account plans, and initiate renewal and expansion opportunities to generate new revenue. Work as part of the team to develop strategies for scale and growth.
• Ability to effectively facilitate and lead cross-functional teams and resources; manage both with and without organization authority.
• Delivers product insight and strategy advice for sales enablement, communication, and training initiatives.
• Uncovers and mitigates any risk that threatens your Customers’ growth, satisfaction, or renewal; conceive and execute risk mitigation plans by utilizing all available AspenTech resources.
• Responsible for nurturing assigned account base into long term strategic partnerships while increasing customer usage and adoption of solutions.

Additional Job Description

• Bachelor’s Degree in Process/Chemical Engineering is preferred.
• 12 – 15+ years of professional experience working in the process industry
• 10+ years of experience in Pre-Sales / Customer Relationship Management / Customer Success Management.
• Relevant experience in using AspenTech’s Engineering, Manufacturing solutions or similar software suites used in Process Industries.
• Excellent communication skills, both written and verbal.
• Language proficiency in Chinese, Japanese or Korean will be required for accounts management and/or customers’ interactions.
• A verifiable track record of consistently meeting and exceeding revenue goals or business objectives.
• Proven ability to effectively facilitate, lead cross-functional teams and project manage.
• Experience with managing multi-million dollar portfolios.
• Skilled at building relationships with key decision makers, influencers and senior management within an account.
• Strong self-motivation, agility and business acumen.

SPD Scientific is a leading distributor of laboratory reagents, instruments and solutions to the lifescience, diagnostics and industrial markets. We are committed to provide high quality products and solutions to improve accuracy and efficiency to laboratories across a wide market segment.

SPD Scientific Pte Ltd is rapidly expanding. As part of our expansion program, we are seeking experienced and high-caliber individual in this newly created role to join us.

The role will be reporting to the Business Entity Manager as a key member of the Sales Team in SPD Scientific. This is a customer facing role supporting Sales, Operations, and Product Management who will be responsible for the execution of orders with the primary focus on building a strong relationship and providing superior customer experience.

We are looking for someone who is a self-starter and is able to work under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.

Responsibilities:

• Attending customers’ enquiries and follow-up on requests through phone calls, emails, social media platforms. e.g. handle exchanges/returns by collaborating with other departments
• Establish a strong rapport with customers, handle management of customer order fulfillment and renewal.
• Build a strong rapport with the Sales team to manage the customers’ expectations and anticipate any possible issues that might arise. Able to communicate action plans, escalation, and resolution to customers in a timely manner.
• Run reports, analyze data, develop data for presentation, support and participate in continuous improvement initiatives.
• Work closely with customers to accurately capture purchase order requirements.

Requirements:

• Minimum Diploma in any discipline.
• Minimum of 2yr experience in customer facing environment with a Customer Service Team (biotechnology industry preferred)
• Must have experience processing orders in various systems. (e.g. Salesforce)
• Looking to find a service-oriented person with good Interpersonal skills, written and verbal communication skills and phone etiquette.
• Able to manage multi-tasking in tight deadlines and cross-functional team communications
• Ability to work both independently and collaboratively, think creatively and take on challenges, and proactively solve problems.
• The successful candidate is expected to be intellectually curious, and results oriented with strong skills in the following areas: written and verbal communications, interpersonal cross functional team-based interaction, organizational and detail orientation, analytical, planning, problem solving, and the basics of project management methodologies.

As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.

Responsibilities:

• Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
• Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
• Responsible for onboarding new clients, ensuring smooth transition and successful implementation
• Regularly analyse and ensure business objectives, project milestones and quality standards are met
• Act as an advocate for clients, ensuring their feedback are heard and acted upon
• Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
• Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
• At least 3 years of working experience in Project Managing web-related projects will be advantageous
• Proven experience in customer-facing role within the fast-paced IT industry
• Possess excellent communication and interpersonal skills
• Fresh graduates are welcome to apply

Job Overview:

The Customer Sales Executive is responsible for providing exceptional service and support to assigned key accounts. The role involves managing client inquiries, troubleshooting issues, and ensuring that clients receive the highest level of satisfaction with the company’s products and services. The Customer Sales Executive serves as the primary liaison between the client and internal departments, helping to maintain strong, long-term relationships.

Key Responsibilities:

· Client Support and Relationship Management:

• Act as the main point of contact for key accounts, handling their day-to-day inquiries and requests.
• Provide prompt and accurate responses to client queries regarding products, services, and order status.
• Build and maintain strong, positive relationships with key clients to ensure their satisfaction.

· Order Management and Coordination:

• Manage and process client orders, ensuring accuracy and timely delivery.
• Coordinate with internal teams (e.g., sales, logistics, production) to fulfill customer requirements.
• Monitor the progress of orders, resolving any issues that may arise.

· Issue Resolution:

• Address client complaints or concerns in a timely and effective manner, ensuring issues are resolved to the client’s satisfaction.
• Proactively identify potential issues and take action to mitigate them before they impact the customer experience.

· Client Feedback and Reporting:

• Gather and report on client feedback, ensuring it is communicated to relevant internal teams for continuous improvement.
• Prepare regular reports on account activity, client satisfaction, and key performance indicators (KPIs).

· Collaboration and Cross-Department Communication:

• Work closely with the sales and account management teams to ensure alignment on client strategies.
• Collaborate with other departments (e.g., finance, logistics, product development) to resolve client-related issues.

Requirements:

· Education:

• Min. a Diploma in Business, Communications, or a related field is preferred.

· Experience:

• Proven experience in customer service, account management, or a related field (2+ years).
• Experience working with key accounts or in a B2B environment is an advantage.

· Skills:

• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Attention to detail and organizational skills.
• Proficiency in customer service software (e.g., CRM systems) and MS Office.

· Key Competencies:

• Client-focused with a proactive attitude.
• Ability to work independently and as part of a team.
• Strong multitasking skills and the ability to thrive in a fast-paced environment.
• High level of professionalism and integrity.

Full Time:

• 5 days work week
• Weds to Sun: 8am to 9pm

Service Crew Responsibilities / Requirements:

• Availability to work around peak hours, including early mornings, weekends, and holidays.
• Provide information and assistance (product or service) to customers.
• Monitor the surrounding condition
• Keep the work environment cleaning duties and responsibilities
• Maintain stock of goods
• Handle the customer's complaint

Job Responsibilities

• Basic troubleshooting, installation, calibration, maintenance and repair on designated equipment.
• Completing Preventative Maintenance/Calibration reports
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Utilising the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts or contract renewals
• Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.

Qualifications & Requirements

• Candidate should be Electrical /Electronic/ Mechanical trained with qualifications from polytechnics or relevant institutions.
• Possess some basic IT related experience.
• Possess minimum 2 years of relevant working experience/ Candidates with limited working experience will also be considered.
• Experience in troubleshooting and responding to customer concerns.
• Should have basic level of computer skills including MS Word, PowerPoint, Excel and Outlook
• Candidates are required to perform outdoor servicing of equipment and work in warm/humid environment.

Overview

We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

What will you be doing?

As a Senior Service Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations i.e., replicating the reported issues raised and communicate to the support software engineers and Quality assurance engineers of your findings to facilitate in bug fixing.

Your responsibilities will include:

• Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.
• Ensure customer satisfaction in Project Support and Maintenance
• Collect information and perform deep-dive analysis, diagnosis, and troubleshoot.
• Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues
• Communicate efficiently with the customer and the Internal R&D team on the bug fixes needed.
• Manages the status of issues raised and ensure they are resolved effectively in a timely manner.
• Continually evaluate existing processes to streamline and enhance customer support activities.
• Manage and keep tracks of change requests, bug fixes status and system updates deployments documentations.
• Prepare weekly statistic reports and able to present professionally in the weekly progress meetings with clients.
• Prepare and keep track of user manuals documentation and versions as well as release notes for upcoming enhancement releases.
• Conduct training / hand-holding sessions with users and to guide them to troubleshoot the system to resolve software issues or problems.

OK, I’m interested… is this the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualities that you’ll need to be a fit for this role include:

• Degree in Information Technology/Computer Science/ Computer Engineering
• Preferably > 1 year experience in IT Industry managing large-scale applications support
• Pro-active, customer-focused, and comfortable dealing with clients/vendors directly.
• Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey
• Good interpersonal skills, resourceful, take ownership
• Organized, meticulous, and able to work independently
• Strong analytical and troubleshooting skills
• Delivered B2B services effectively and efficiently, aware of service management preferred.
• Preference given to vendor–based software delivery experiences.
• Experience in Software Development and Microsoft SQL Server will be an advantage

Job Overview:

The Customer Sales Executive is responsible for providing exceptional service and support to assigned key accounts. The role involves managing client inquiries, troubleshooting issues, and ensuring that clients receive the highest level of satisfaction with the company’s products and services. The Customer Sales Executive serves as the primary liaison between the client and internal departments, helping to maintain strong, long-term relationships.

Key Responsibilities:

· Client Support and Relationship Management:

• Act as the main point of contact for key accounts, handling their day-to-day inquiries and requests.
• Provide prompt and accurate responses to client queries regarding products, services, and order status.
• Build and maintain strong, positive relationships with key clients to ensure their satisfaction.

· Order Management and Coordination:

• Manage and process client orders, ensuring accuracy and timely delivery.
• Coordinate with internal teams (e.g., sales, logistics, production) to fulfill customer requirements.
• Monitor the progress of orders, resolving any issues that may arise.

· Issue Resolution:

• Address client complaints or concerns in a timely and effective manner, ensuring issues are resolved to the client’s satisfaction.
• Proactively identify potential issues and take action to mitigate them before they impact the customer experience.

· Client Feedback and Reporting:

• Gather and report on client feedback, ensuring it is communicated to relevant internal teams for continuous improvement.
• Prepare regular reports on account activity, client satisfaction, and key performance indicators (KPIs).

· Collaboration and Cross-Department Communication:

• Work closely with the sales and account management teams to ensure alignment on client strategies.
• Collaborate with other departments (e.g., finance, logistics, product development) to resolve client-related issues.

Requirements:

· Education:

• Diploma or Bachelor’s degree in Business, Communications, or a related field is preferred.

· Experience:

• Proven experience in customer service, account management, or a related field (2+ years).
• Experience working with key accounts or in a B2B environment is an advantage.

· Skills:

• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Attention to detail and organizational skills.
• Proficiency in customer service software (e.g., CRM systems) and MS Office.

· Key Competencies:

• Client-focused with a proactive attitude.
• Ability to work independently and as part of a team.
• Strong multitasking skills and the ability to thrive in a fast-paced environment.
• High level of professionalism and integrity.

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

Service Technician (Medical Device)

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Job Responsibility

• Taking responsibilities for repairing and testing of DePuy and Ethicon Endo-Surgery products.
• Managing the tools upkeep and calibration.
• Managing work orders, quotations, and Invoicing of service.
• Managing Repair Centre Upkeep, Housekeeping & Cleanliness.
• Managing spare parts inventory planning, ordering, and receiving.
• Working with Synthes Switzerland and organizations for all repairs related work requirement.
• Using MD S&R to manage the repair activity.
• Performing on site commissioning (installation) and maintenance of medical devices.
• Up to 25% of international travel may be required.
• You might be required to work on weekend.
• Tracking warranties of instruments.
• Performing on-site or over the phone Customer Support.
• Managing Service Logistics (inwards and out wards repairs).

Qualifications, Experience and Competencies:

• Diploma/ Degree in Engineering with minimum 1 year of experience in a field service or technician role.
• Ability to trouble-shoot and guide the service team on all technical aspects.

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Introduction:

Hostmost Group of Companies is a leading Marine Radio Communications and Navigation system service provider. Established in 1989, we have expanded our operations globally, providing reliable services to clients across different regions. With 14 wholly owned offices and depots spanning Asia to North America, we pride ourselves on maintaining a strong global service network. At Hostmost Group, we believe in continuous improvement and invest in staff training to stay ahead of industry trends and requirements. Our group is currently expanding and there will be several vacancies available.

Job Descriptions:

· Manage sales enquires and process quotations.

· Process sales or service orders.

· Process draft billings.

· Meet up with customers.

· Any ad hoc duties as assigned

Requirement:

· Diploma & above.

· Minimum 2 years of sales or admin experience. Commensurate with experience.

· Knowledge of SAP will be an advantage.

· Only Locals (Singaporean or PRs) need to apply.

Location:

· Near Pasir Panjang MRT station (SINGAPORE)

Interested candidates who wish to apply for the advertised position, please send full resume with the following details:

1. Reasons for leaving ALL your employment

2. Current & expected salary

We regret that only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Benefits:

· Dental insurance

· Health insurance

Schedule:

· Day shift

· Monday to Friday

· Weekend availability

Supplemental pay types:

· 13th month salary

· Performance bonus

Education:

· Local Polytechnic Diploma (Preferred)

Experience:

Sales: 2 years (Preferred

Work in a Shell petrol station at Bukit Panjang (772 Upp Bukit Timah Road).

Friendly and good attitude.

Polite and assist customers to pump petrol.

Can work safely.

Good attendance and punctual for work

Can work as a team.

Willing to help out team members and others.

Can keep station clean and well maintained.

Working hours : 3pm to 11pm

Deputy Site Service Manager

Company: Hitachi Asia Ltd.

Shifts: Rotating shift, 24 hours 7 days on-call on duty

Location: Singapore (National Cancer Centre Singapore)

Position overview

Hitachi Asia Ltd. is searching for a Deputy Site Service Manager to join the Particle Therapy Systems Division for its Proton Beam Therapy (PBT*) project at National Cancer Centre Singapore (NCCS).

(*) The PBT System is the most advanced radiotherapy system composed of a particle accelerator, rotating gantry and its control systems etc.

The Deputy Site Service Manager will be responsible for daily technical operation and maintenance of the PBT system installed at National Cancer Centre Singapore and will lead a team “Service and Maintenance Organization (SMO)” and supervise its activities. The Deputy Site Service Manager will be a primary contact point for the customer and Hitachi teams for any troubleshooting at site.

The Deputy Site Service Manager would ensure that the SMO works are in compliance with both the external and internal laws and regulations such as worker safety, radiation protection, technical and mechanical procedure and facility protocols. It is required electrical/mechanical knowledge and relevant work experience.

Role and responsibilities

• Lead and direct SMO and its activities.
• Plan and supervise SMO’s activities to ensure daily operation and appropriate maintenance service.
• Select and coordinate subcontractor activities including procurement and outsourcing services.
• Manage and monitor both technical and administrative records and documents.
• Respond to calls for service support and emergencies 24/7.
• Communicate and collaborate with the customer, relevant Hitachi departments and vendors.
• Perform test, inspection, adjustment and troubleshooting of PBT equipment.
• Comply with all regulatory standards and requirements such as, applicable laws, radiation safety regulations and internal policies of both Hitachi and National Cancer Centre Singapore.
• Adopt new technology, products and processes in daily operations.
• Develop a complete working knowledge of PBT system.
• Teach the team while doing the maintenance work together.

Requirements

• Advanced proficiency in English and Japanese (N1 level) to support and communicate on a technical level with the system specialist located in Japan.
• Must have at least bachelor’s degree or Technical Certification in Engineering or a related discipline in Electrical, Mechanical, Field Measurement, etc.
• Ability to work at 10+ meters height and to lift up to 20kg repeatedly and safely.
• Willingness to work in a radiational environment and to perform testing, inspection and maintenance of the system at height, and both inside & outside of the equipment.
• With basic knowledge of MS Word, MS Excel and latest PC technology.
• Effective skills in communication, problem-solving, and organizational management.
• Ability to work on shifts and on-call duty: this position is 24 hours and 7 days on-call duty.
• Minimum 5 years experience in the following :

- Site Manager

- Management of team and its activities

- Mechanical, electrical and control system

- Maintenance or QA/QC of industrial plants, medical devices or nuclear power equipment

• Familiarity with working in area of high-voltage, radiation and electromagnetic.
• Proficient level in reading and interpreting various engineering documents (schematics, wiring, diagrams, piping diagrams, etc.) and using electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
• Leadership experience in cross-functional team.

About the Role:

To maintain the service education system for trainers and distributors. This includes training on repair processes, installation, maintenance, and troubleshooting, as well as introducing new products by preparing training schedules and materials. The role also involves promptly tracking technical inquiries and providing remote support to other Business Centres and distributors, ensuring that all administrative documentation is accurate and complete to enhance efficiency and service quality. Additionally, it includes planning and reviewing the Quality Management System to improve repair quality in the repair centre.

Roles and responsibilities:

• ·Conduct in-service training on medical devices and related products for trainers in other Business Centres and distributors, including:

o Repair processes (assembly and disassembly)

o Installation and maintenance processes

o Troubleshooting

• Prepare service training and manage the introduction of new product repairs, including training materials and schedules.
• Establish a service education system for medical devices and related products for engineers in other Business Centres.
• Address technical inquiries and provide technical support (installation, maintenance, etc.) to Business Centres and distributors, both remotely and on-site (e.g., at hospitals).
• Ensure proper documentation, notification, tracking, and follow-up on all technical inquiries.
• Support Business Centres and distributors with all service and technical-related inquiries and activities.
• Escalate issues to higher-level support when necessary and act as a contact point between Business Centres and headquarters.
• Plan and review the Quality Management Systems of repair centers to secure and enhance repair quality.
• Perform any other tasks as assigned.

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
• Hybrid home office work arrangements
• 18 days of annual leave in your first year
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

• Diploma or Degree in any Electrical/Electronics/Mechanical Engineering Discipline
• At least 3 years of related experience in the medical device industry is highly preferred.
• Experience in technical support, including technical training.
• Experience with lean manufacturing and Six Sigma is preferred
• Strong hand-on skills and good eyesight.
• Willingness to travel to the Asia Pacific region if required.
• Proficient in the use of MS Office and its applications.
• Possess strong communication and troubleshooting skills.
• Able to work in a team environment and collaborate with staff across different age groups.
• A team player with enthusiasm for learning and the ability to work with minimal supervision.
• Strong troubleshooting and analytical skills.

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

· LinkedIn - Olympus APAC

· Company website - www.olympus.com.sg

General information

As a Service Engineer, you will be responsible for executing Service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.

Reporting to Service Manager, you will be delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.

Health and Safety

• Apply safety rules and safe practices as well as environmental responsibilities
• Report unsafe practices and incidents

Service Delivery

• Execute after sales business activity preventive & condition based maintenance, trouble-shooting, repairs and commissioning.
• Actively coordinate with operation supervisors for optimal service potentials from regular customer interactions.
• Proactively involve in self learning and practical exposure for continuous competence and productivity improvement.
• Maintain high level of personal leadership on safety and quality on work performed as well as documentations.
• Reports early any technical/contract/quality/program/cost issues to management, along with recommendations for resolution.

Additional Requirement

• Understand customer needs & manage customer relationships
• Co-operate actively with other ABB units to achieve common targets
• Support sales team

Leadership

• Provide leadership and coordination for the service team
• Create and develop good team spirit

Continuous improvement

• Proactively identify area of improvement eg. Self-technical knowledge, job safety and etc
• Participate in discussion, meeting, training and e-learning

Your background

• Diploma, ITC or equivalent in Electrical/Electronics engineering with at least 3 years hands on repair and service experience on electrical equipment.
• Experience on LV & MV VFD will be an advantage
• Strong electrical or electronics engineering fundamental knowledge. Knowledge on theory, structure, application, testing methodology and component fault diagnosis/analysis will be added advantage.
• Strong self-discipline with initiative and learning spirit with positive attitude, team work and responsibility.

The Admin Executive will be based in one of the Active Aging Centres (AAC). They will perform administration duties, compilation, and submission of reports, as well as financial oversight for 2-4 AACs. In addition, they are expected to support daily operations in the AACs, as well as participating in and supporting special events and activities as required.

JOIN US and be part of a team that contributes to building a community of seniors that improves mutual social cohesion, empowers the seniors, and maintains their health and mental wellness.

The Admin Executive expected to be familiar to and align with the objectives, vision and mission of REACH Community Services and REACH Senior Service when performing their tasks and duties. She is also expected to support the digitalization transformation of REACH Senior Service to automate operations and administrative tasks to improve efficiency and productivity.

Key Responsibilities:

• Prepare and submit monthly, quarterly, and annual KPI reports for internal and external stakeholders.
• Ensure accurate data collection and record-keeping practices across all Active Ageing Centres (AACs).
• Oversee annual recruitment and renewals of AAC memberships, including fee collection and maintaining a membership database.
• Coordinate transport arrangements, volunteer matching, and claims processing for the MET scheme.
• Prepare and submit quarterly claims and reports.
• Track and maintain training records for staff and volunteers.
• Manage contracts and vendors for routine services, including pest control, air conditioning, cleaning, and supply restocking.
• Process RFQs, Payment Vouchers, and petty cash for AAC operations.
• Maintain financial records and support budget planning.
• Manage account creation, updates, and training for IT systems used by AAC staff.
• Maintain records for audits.
• Support and evaluate engagement programmes for senior members, ensuring budget compliance.
• Conduct health screenings and maintain health records for seniors.
• Oversee the AAS system, provide emergency coverage during activations, and ensure client safety and well-being.
• Undertake additional responsibilities as assigned by management.

Requirements

• Possess at least a Diploma or General Degree
• Having a diploma or higher qualification in Business Administration, Data Analysis or Actuary Science is greatly preferred but not necessary
• At least 2 years of relevant experience
• Conversant in English and a 2nd language
• Good communication and interpersonal skills
• Outgoing, energetic, self-motivated
• Has a strong passion in outreach and community work with seniors

HSO way of working

In fulfilling our roles, we are

• Accountable for our own capabilities and development.
• Focused on delivering results without excuses, and
• Alive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.

We are looking for people who

• See beyond self and are impact focused.
• Consider the needs, challenges, and objectives of every person they interact with
• Exhibit positive reinforcement to help others succeed.

About the role

Job Title: Global Network Service Manager

Works closely with and have impact on: All global functions

Reports to: Director, Global Infrastructure & Cybersecurity

Function: Global IT

Work Location/Site: Singapore, Global Headquarters

Role Overview

The individual will be a member of the Global IT Team. The person will be responsible for designing and implementing enterprise network landscapes across Cloud, IT and OT environments. The ideal candidate will have hands-on experience in Azure networking, Fortinet and Cisco products. This role requires a proactive individual who can lead team members and drive network projects to successful completion.

Duties and Responsibilities

Strategic

• Maintain and improve the existing enterprise network infrastructure for Azure Cloud, IT and OT environments at global scale.
• Develop network architecture patterns to ensure highly secure and scalable connectivity across HSO sites and Azure cloud.
• Develop global team of network engineers and mentor them to ensure the delivery of exceptional service.

Operational

• Maintain and operate various networking technologies including:

1. Global networking including SD-WAN, MPLS, VPN, DNS, Radius, etc.
2. Network components such as routers, switches, wireless access points (WAP), SSL VPN.
3. Azure networking solutions, including Azure ExpressRoute, VPN, Firewalls, and Network Security Groups (NSG).
4. Automation experience (Ansible or Terraform).
5. Security products such as firewall, IPS, WAF.

• Hands-on L2/L3 experience to diagnose and resolve complex network problems, including connectivity issues, performance bottlenecks, hardware failures, etc.
• Lead and coordinate incident resolution across different internal and vendor teams.
• Collaborate with cross-functional IT teams to support network-related projects.
• Collaborate with the security team to develop and enforce network and security policies.
• Collaborate in regular security assessments to identify vulnerabilities and ensure compliance with industry standards and regulations (e.g., CIS, NIST, GDPR).
• Develop and maintain network documentation and diagrams.
• Stay updated with the latest networking technologies and best practices.

Requirements

Experience

• Minimum 10 years work experience within network operations with at least 4 years’ experience in enterprise network design including Azure cloud.
• International experience is highly desirable.

Skills/Accreditations

• Passion to work for a growing medical technology organization.
• Understanding of Azure cloud and data centre network architectures, hands-on experience in planning, design & implementation of network architecture.
• Excellent problem-solving, logical thinking skills to isolate and identify potential issues in a complex environment.
• Good communication skills with spoken and written English.
• Experience in leading team members in global settings.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, teamwork and interpersonal skills including strong persuasive techniques.

Academic Qualifications

• Bachelor's degree in information security, computer science, computer engineering, or IT equivalent.
• Professional level certifications core data centre networking (e.g. Cisco), Firewall (e.g. Fortinet), Cloud Provider. (e.g. Azure) and Automation (e.g. Terraform) are preferred.

Travel requirements

• Occasional travel, approximately 10% to 15% of the time.

*The position title and salary will be based on relevant experience and qualifications.

By submitting your application, you consent to HOYA Group collecting, disclosing, and retaining your personal data for employment assessment and verification purposes.

If you are shortlisted, we will contact you within three weeks of your application. Thank you for your application and understanding.

About the Role:

A team member of RRC (Regional Repair Center) and will be responsible to perform repair of medical endoscopes in RRC. He is also responsible to strictly adhered to the process, safety and quality standards required to repair medical equipment. He also has responsibility to maintain the proper condition of repair workbench as assigned.

Roles and responsibilities:

· Perform repair of medical endoscopes

· Carry out workshop maintenance task assignments

· Ensure compliance with GDPMDS requirements at all times

· Perform 5S in individual and scope repair areas at all times

· Any other duties as assigned

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

· A competitive salary package including AWS and Variable Bonus

· 18 days of annual leave in your first year

· Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

· Diploma or ITE in Engineering / Biomedical Engineering

· More than 3 years of Medical Equipment service provision

· Personality: Team Player, meticulous and organized

· Traits: Steady hands and keen eyes to handle delicate components

· Electrical & Mechanical soldering skills

· Require critical thinking and problem solving skills

· Good with Microsoft Office

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

· LinkedIn - Olympus APAC

· Company website - www.olympus.com.sg

*Join Our Team: Outdoor Service Engineer*

Are you a tech-savvy problem solver with a passion for the great outdoors? AV Media Pte Ltd is seeking an enthusiastic and skilled Outdoor Service Engineer to join our dynamic team.

*About Us:*

AV Media Pte Ltd is a leading provider of audiovisual solutions, serving prestigious clients including MOE schools and various government agencies. We pride ourselves on delivering top-notch services and innovative solutions.

*Position: Outdoor Service Engineer*

*Key Responsibilities:*

- Provide maintenance and support for audiovisual equipment at client locations.

- Troubleshoot and resolve technical issues efficiently and effectively.

- Ensure customer satisfaction by delivering excellent service.

- Collaborate with the team to improve service quality.

*Requirements:*

- Technical diploma or equivalent in a related field.

- Experience in audiovisual equipment maintenance and troubleshooting.

- Strong problem-solving skills and attention to detail.

- Excellent communication and interpersonal skills.

- Ability to work independently and manage time effectively.

- Valid driver's license.

*Benefits:*

- 5-day work week.

- Company-provided vehicle for service visits.

- Comprehensive training program.

- Attractive salary and benefits package.

- Opportunity to work with prestigious clients and advance your career.

*How to Apply:*

If you’re ready to take on an exciting challenge and be part of a forward-thinking company, send your resume and a cover letter to [email protected] with the subject line "Application for Outdoor Service Engineer."

Join us in making a difference through cutting-edge audiovisual solutions!

Responsibilities:

Customer Service (60%)

• Represent OMEGA in dealing with customers’ concerns.
• To provide quality support to customers’ technical enquiries.
• To communicate with customers on his needs and request for service.
• To perform repair, installation and commissioning of Marine Communication and Navigational equipment.
• To troubleshoot complex technical faults, report findings and communicate with Projects, Sales and customers for solutions and feedback.
• Interact with end-users to explain the failure mode in detail.
• Travel to customer sites as circumstances dictate; 60-70% of the time will travel around the globe to attend to break downs & repair onboard vessels; otherwise in Singapore supporting the same activities.

Internal Liaison (25%)

• Assist the project team in project executions; in providing technical expertise in field/site works.
• Be responsible for the tools and parts issued under his care.
• To observe and implement the company EHS policy; ensure compliance with all safety policies, practices and procedures at all times.
• Able to meet project deadlines and prioritizing tasks time to time as scheduled.
• Any other duties assigned by immediate Superior.

Reporting (15%)

• To report the jobs carried out in the standard service report form; report the productivity hours and tasks performed.
• To summarize service reports per project for team for submission to the Manager, Service.
• To report on team’s achievements on a monthly and quarterly basis.

Requirements:

• Degree in Electrical & Electronic Engineering or equivalent.
• Min 4 year of relevant working experience.
• Basic knowledge on Network System.
• Good Knowledge on one or two of the following: telecommunication, public announcement systems, navigation systems.
• Service oriented with analytical and problem-solving skills.
• Willing to travel and staying overseas for a period of up to 4 weeks.
• Able to work independently and meet schedules.

In this Role, you’ll get to:

• Deliver exceptional customer service by promptly addressing inquiries from customers and partners through tickets, email, and live chat.

• Efficiently manage a large number of client inquiries professionally.

• Continually assess and suggest improvements to workflows, collaborating with Team Leaders or Managers as needed.

• Maintain strict integrity and confidentiality standards, safeguarding customer information at all times.

• Achieve personal and team targets, including Key Performance Indicators (KPIs).

• Handle office administrative tasks as needed.

What you’ll Need to Succeed:

• Bachelor’s Degree in relevant majors.

• Proficiency in written and spoken English to assist English-speaking customers and fluency in Mandarin to coordinate with stakeholders from different regions.

• Analytical thinking and high problem-solving skills.

• Ability to perform well in challenging situations and effectively manage stress.

• Personality Traits: Positive, eager, thorough, reliable, honest, and goal-driven.

• Customer Service Skills: Alert, understanding, patient, consistent, persuasive, with excellent etiquette and communication skills.

Job Description: Junior Waiter

Location: Burrata Joy & Gustavo Lapasta

Address: 557 Bukit Timah Rd, #01-03, Crown Centre, Singapore 269694

Burrata Joy & Gustavo Lapasta is the go-to place for families, couples, and friends seeking authentic Italian cuisine. Known for generous portions of freshly made pizza, pasta, and burrata imported directly from Puglia, we offer hearty meals in a warm, welcoming atmosphere. Our team is led by Italian-born Outlet Manager Alessandro Piccirillo, who has been overseeing operations since our opening on November 4, 2024, with guidance from General Manager Walter Visioli, who defines our service culture and experience standards.

We are looking for a Junior Waiter to join our talented and passionate team to help us maintain the highest standards of service and guest satisfaction.

Responsibilities:

• Greet and assist guests in a friendly and professional manner.
• Take and serve food and beverage orders accurately and efficiently.
• Ensure tables are clean and properly set up before and after service.
• Provide menu recommendations and answer any guest queries about the dishes.
• Support the team in delivering an exceptional guest experience.
• Follow the guidelines and service standards set by the General Manager.
• Assist in maintaining cleanliness and organization in the dining area.

What We Are Looking For:

• A passionate and aspiring individual eager to learn and grow quickly.
• A team player who thrives in a collaborative environment.
• Someone ambitious with a passion for service and meeting new people.
• A candidate who understands our brand and aligns fully with its values.
• A personable and engaging individual who enjoys creating connections with customers.

What We Offer:

• 5.5-day work week schedule.
• 10 days starting Annual Leave per year (+1 day incremental per year).
• Annual performance bonus.
• Two staff meals provided per day.
• Casual uniform provided (T-shirt).
• Monthly incentives upon confirmation, based on sales targets.

Eligibility:

• Only Singaporeans, PRs, or LTVP+ candidates are eligible due to quota limitations.

How to Apply:

Send your CV to [email protected] or via WhatsApp at +65 9438 3062.

We look forward to welcoming passionate individuals to our team and growing together!

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Additional job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

In this role, you will be helping our customers, developers, small and large businesses, educational institutions and government agencies, see the benefits of our technology come to life. You will be understanding the needs of our customers and helping shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

You will be the technical expert and trusted advisor for our customers, helping them design, deploy, and optimize AI solutions using cutting-edge hardware and software. Your focus will be on Graphics Processing Units (GPUs), accelerators (including Field-programmable Gate Array (FPGA) and Application-Specific Integrated Circuit (ASIC)), and Google Tensor Processing Units (TPUs). You will work closely with sales, product management, and engineering to ensure our customers achieve maximum value from their AI investments. You will be responsible for scaling and helping accelerate GCP AI Infrastructure business growth.

Qualifications

Job responsibilities

• Serve as a trusted advisor to customers, helping them in understanding and incorporate AI accelerators into the overall cloud strategy by recommending migration paths, integration strategies, and application architecture that incorporate Google Cloud AI optimized infrastructure.
• Demonstrate how Google Cloud is differentiated, highlighting the power of accelerators by working with customers on proof-of-concepts, demonstrating features, optimizing model performance, profiling, and bench-marking.
• Build repeatable assets to enable other customers and internal teams.
• Influence Google Cloud strategy at the intersection of infrastructure and AI/ML by advocating for enterprise customer requirements.
• Lead business and Workload acceleration on AI Infrastructure products and solutions for GCP.

Minimum qualifications

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 10 years of experience with cloud infrastructure.
• 5 years of experience in a technical role focused on AI infrastructure or related areas.
• Experience building and operationalizing machine learning models.
• Experience with GPU programming (CUDA, OpenCL) and optimization techniques.

Preferred qualifications

• Experience with high-performance computing (HPC) environments and contributions to open-source projects related to AI or infrastructure.
• Experience training and fine-tuning large models (i.e., image, language, segmentation, recommendation, genomics) with accelerators.
• Experience with performance profiling tools (i.e., Tensorflow profiler, PyTorch profiler, Tensorboard).
• Experience designing/architecting large-scale infrastructure farms for specialist AI use cases.
• Experience with running MLPerf benchmarks, distributed training and optimizing performance versus costs.
• Excellent communication and presentation skills.