Inbound Call Centre

Duration: 12 months contract (Convertible)
Working days: 5 days per week (including weekdays and weekends)
Location: Raffles Place
Duration: 12 months (renewable / convertible)
Note: 1-2 months training

Working hours:

o Morning shift: 8am-5pm, 9am-6pm, 10am-7pm

o Afternoon shift: 11am – 8pm or 1.30pm – 10.30pm or 2.30pm to 10.30pm

o Night shift: 10.30pm – 8am (Not activated now but needs to be comfortable)

Main duties and responsibilities

· Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services

· Respond to customers’ queries and concerns with the aim of achieving first call resolution.

· Follow up promptly with customers to resolve issues

· Provide customers’ feedback to respective business partners to improve customer experience

· Introduce and educate customers on the self-service/automated banking channels.

· Perform after- call administration work

· Use customer service and sales skills to optimize customer satisfaction of each customer contact

· Maximize opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Requirements:

· Possess a Diploma or Degree in any discipline

· Able to commit to 24/7 rotating shift work, needs to be comfortable working shift work

· Must be comfortable with call centre environment – can be stressful as it’s very regulated – all calls are monitored, and KPIs are pegged at how fast and how well the CSE attends to calls. (Productivity and service quality)

· Comfortable with desk bound role.

· Must be prepared to cross-sell. (E.g., personal loans- talk about compound interest)

· Will be required to work 5 days in a week, including weekends and public holidays

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Mon - Thu: 8.30am - 5.30pm | Fri: 8.30 - 5pm
• Redhill
• S$ 2,500 - 3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Location: Downtown

Duration: 6 Months Contract

Working Hours: Mon-Thurs: 8.30am - 5.15pm; Fri: 8.30am to 5.30pm (Hrbrid arrangement)

Job Scope

• Manage the day to day email communication with customers and distributions
• Provide quality customer service through reviewing, assessing and providing the response in a timely manner
• Work with different business units to provide a one stop solution to the customers
• Resolve feedback or issues raised by customers or sales representatives
• Assist in any other ad hoc duties and projects as assigned

Requirements

• Degree holder/ Diploma holder in any discipline with at least 3 years of experience in a Financial Institution and in a customer service role
• Knowledge in Lifeasia, CRM and communication tools is an advantage
• Knowledge in financial or insurance products is an advantage

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Description & Requirements

Job Description & Requirements
1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
Handle emails as assigned by team leader
Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public
Primary Skill: Customer Experience Management, Contact Centre, Call Centre

Language: Mandarin & English

Experience Level: O Level Experience

Work schedule – 44 hours per week. 5.5 days.

Shift: Candidate is expected to work on rotating shift.

Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9pm to 6pm, 11am to 8pm, 12.45pm to 10.45pm.

Job scope:

• Credit Assessment for new and existing customer
• AR follow up with customer on the payment overdue
• Assist in channel customer invoice dispute or payment application to internal team for follow up
• Other AR related query

Job requirement:

• Excellent verbal and written communication skills in English and Japanese as will be required to liaise with Japanese speaking client.
• Meticulous in details and ability to multitask; meet tight deadlines with high level of accuracy.
• Well organized and good in follow up.
• Experience in payment collection and/or call centre working experience have added an advantage

Interested candidates may apply through the application system. Shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Job Description

• Greet and welcome customers in a professional and friendly manner

• Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner

• Manage POS system

• Call regular customers for appointments

• Schedule appointments and maintain the appointment calendar

• Maintain accurate records of customer interactions and transactions

• Assist with customer complaints and provide appropriate solutions

• Update daily sales report

• Ensure that all cashiering functions are carried out in accordance with Spa accounting procedures.

• Any ad-hoc duties as assigned by direct superior

Job Requirements

• Candidates with experience in the Beauty & Wellness industry are preferred

• Pleasing and service oriented

• Ability to communicate in Mandarin to handle of inquiries, and feedback from Mandarin speaking customers

• Tele-marketing experienced will be an added advantage

Other Details

• Basic + High Commission + Incentive

• Competitive salary and benefits package

• Work location: Bedok

Description

Temp Customer Service Officer (CSO) - 6 months -$2,600/month
Required HC - 2 Pax
Duration: 6 months (Jan 25 - Jun 25)
Working hours -8:45 AM to 6:00 PM (5-day workweek) Not required to work on PH
Work Location: On Site at Copen Grand, Tengah Garden Walk

Job Description
This role provides a professional TOP handover experience for our customers and to assist in the timely rectification of defects/resolve of customers' complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.

1. Unit inspection, readiness/preparation:
Conduct quality inspection of 100% of the units to identify defects for rectification, ensuring that home units handed over to home buyers are in good condition.

2. Defects Rectification
Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.

3. Unit handover to owners
Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.

4. Handling Customer Complaints/ feedback
Assist in the resolution of owners' complaints arising from defects and other area and ensure Owners' complaints resolved satisfactorily.

Interested applicants, please whatsapp your updated resume to +6596476119.
Snow Hnin Witt Yee (R1983134)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• High Incentive benefits
• Career advancement opportunity
• Training will be provided
• Medical & dental benefits
• 5 days work week
• Working time: shift

Job Description:

This is a full time role for a Customer Service Officer located in Islandwide. Our client offers the best hair loss treatment & solution for men & women. You will handle customer inquiries (calls and walk-ins), manage appointment scheduling and reminders, process invoices and payments, and perform daily settlement tasks. Additional responsibilities include data entry, report consolidation, and submission.shift schedules.

Qualifications:

• Preferably with experience in aesthetic background.
• Basic knowledge of Microsoft Excel

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Jurong East
• Working Hours: 5.25 days (Monday to Friday 9 AM - 6 PM, Alternate Saturdays half day)
• Salary Package: Basic Salary up to $3,000 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate shipment schedules, bookings, and document preparation required for international shipping (air, sea, and road transport).
• Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
• Work closely with customs brokers to help clear goods through customs, providing necessary documentation and information as needed.
• Monitor shipments from the point of origin to the final destination, proactively communicating any delays and managing client expectations.
• Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience.
• Resolve any issues that arise during the shipping process in a timely and effective manner.
• Prepare reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Experience in Shipping/Logistics within the freight forwarding industry is preferred.
• Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.
• Basic understanding of international trade, shipping regulations, and documentation.
• Ability to problem-solve and provide timely resolution to customer issues.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68609 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a leading provider of efficient errand services in Singapore, including document delivery, shopping assistance, and food delivery for both residents and businesses. They are seeking a dedicated Customer Service Executive to handle client inquiries, resolve issues, and ensure an exceptional customer experience.

Role Overview:

As a Customer Service Executive, you will be the first point of contact for customers, responsible for addressing inquiries, troubleshooting issues, and ensuring customer satisfaction. You will work closely with internal teams to provide timely and effective solutions to clients.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
• Resolve customer issues, concerns, and complaints with a focus on maintaining high levels of satisfaction.
• Assist in processing orders, handling returns, and managing service requests.
• Collaborate with other departments to address customer needs and improve service delivery.
• Maintain and update customer records in the CRM system.
• Provide feedback to management on customer trends, issues, and service improvements.
• Meet service targets and contribute to the overall success of the customer service team.

Requirements:

• Degree in Business, Communications, Marketing, or a related field.
• Prior experience in customer service or a customer-facing role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Friendly and approachable with a customer-first mindset.
• Proficiency in MS Office and CRM software.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Cultivar Asia Pte Ltd

EA License Number: 19C9782

EA Personnel: R2199602 (Felicia)

Job Description

The SERVICE AMBASSADOR's responsibilities include maintaining cleanliness, attending to customers’ requests, serving food or packaging it for takeaway, and accepting payments.

Responsibilities:

· Greeting customers as they arrive and making them feel welcome.

· Answering questions about the menu, and making note of special requests, if required.

· Serving food to diners from a counter

· Warm up & preparation of food and drinks

· Assembling and packaging takeaway orders.

· Maintaining cleanliness standards by keeping the counters, tableware, and utensils clean.

· Replenishing food supplies when required.

· Presenting customers with the bill and processing payments.

· Complying with company policies.

· Experience working with POS systems.

· Excellent listening and communication skills.

· A positive attitude and a polite and friendly

Job Scope

• Resolve customer’s complaint/feedback through excellent service recovery, promoting customer satisfaction.
• Contribute to the Customer Relations team by providing support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries).
• Instill customer loyalty and retention through the company's retention programs and outbound service calls
• Participate in company and Customer Management department’s projects assigned by Line Manager
• Assist the Line Manager to maintain customer service excellence activities/programs.

Requirements

• Diploma with minimum 1year Customer Service experience
• Possess excellent communication skills and telephone etiquette
• Good email writing skills will be an added advantage
• Proficient in Microsoft Office
• Able to work independently under minimal supervision, meticulous and organized
• Team player with a positive attitude and great interpersonal skills
• Candidates with more experience will be considered for a Senior role

Interested applicants are welcome to submit your MS Word resume to: [email protected]

EA Personnel: R1109773

EA Licence No.: 07C3676

Responsibilities

Restaurant Operations

o Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

o Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

o Provide service to customers

o Execute proper cash management

o Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

o Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

o Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

o Comply with SOP and safety requirements

o Ensure quality of food is up to the prescribed standard

o Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

o Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

o Perform as a reliable team member and communicate clearly and audibly.

[Job ID: 780880]

Responsibilities:

• Communicate and coordinate with customers regarding sales orders and inquiries.
• Handle invoicing, purchase orders (P/O), delivery orders (D/O), and manage purchasing and receiving tasks.
• Process customer orders efficiently.
• Perform general administrative duties.
• Provide backup support for supply chain management activities.
• Complete other ad-hoc tasks as required.

Requirements:

• At least 1 year of relevant experience.
• Strong customer service and communication skills.
• Proficient in MS Office applications (Excel, Word, PowerPoint), Adobe, and ERP systems.
• Mature, self-motivated, and able to work independently as well as part of a team.
• Ability to thrive in a fast-paced environment.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Sandy Ng
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

[Job ID: 662615]

Responsibilities:

• Process quotations, purchase orders, and sales orders.
• Oversee Customer Consignment Programs.
• Ensure on-time deliveries for both internal and external customers by collaborating closely with customers, vendors, and engineers to meet requirements.
• Maintain and monitor stock inventory and manage stock movement.
• Update customer price books.
• Maintain an organized filing system for documentation.
• Respond to inquiries from customers and business partners.

Requirements:

• Minimum of 1 year of relevant work experience.
• Experience with Oracle or SAP systems.
• Capable of working independently with minimal supervision.
• Must be available for monthly rotating weekend and public holiday standby.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Sandy Ng
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 Years (renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Onboarding on January 2025

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations)
• Salary: $2,200 - $2,600
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 Years (renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."