We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Key Responsibilities:

To respond to customer inquiries and provide information

products, services, and addressing general medical inquiries in a clear and professional

manner.

To assist customers in placing orders, tracking shipments, and processing

returns or exchanges.

To develop a deep understanding of product offerings to

effectively address customer questions and concerns.

To Maintain detailed records of customer interactions and transactions in

customer relations management (CRM) for reporting and analysis purposes.

Qualifications:

● Min N/O Level /Diploma

● Excellent communication and interpersonal skills.

● Previous experience in customer service, call centre, or a related field is a plus.

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Valerie Yong Kian Fung (R1103704)

Company Reg. No 199601303W

EA Licence No. 99C4599

Position Purpose

• Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures)

• Work independently and as a reliable team member, carrying out assigned task and know when to request for help or advice

Responsibilities

• Restaurant Operations

• Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

• Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

• Provide service to customers

• Execute proper cash management

• Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

• Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

• Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

• Comply with SOP and safety requirements

• Ensure quality of food is up to the prescribed standard

• Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

• Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

• Perform as a reliable team member and communicate clearly and audibly

Our client is a Manufacturing MNC. They are looking for a Service Technician to assist their team for the next phrase of their business. They are located in West – easily accessible.

Duties:

• Conduct on-site preventive maintenance services as per the agreed schedule.
• Deliver adhoc remedial repair services.
• Perform in-house and on-site calibration.
• Conduct pre-delivery inspection on equipment before delivery.
• Maintain records of customers' install base.

Requirements

• Minimum Diploma or Nitec in Mechanical Engineering or any relevant field
• Experience in performing troubleshooting and diagnostic services is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Our client is a well-established MNC, one of the leading players in the Manufacturing sector. Due to their current expansion plan, they are looking for a Service Technician to join their team, in hopes of developing the current high performing team. They are located in the Islandwide.

Responsibilities:

• Stay updated on product details and technical insights through training materials and service manuals.
• Maintain a well-stocked service van with necessary spare parts for prompt and effective on-site resolutions.
• Assess product faults accurately to identify repair causes and estimated costs for customers.
• Conduct repairs, ensuring comprehensive testing for a quality resolution on the first visit.
• Execute product installations and changeovers when required.
• Any ad-hoc jobs as assigned.

Requirements:

• Minimum NITEC of Electrical/Mechanical or any relevant engineering studies.
• Minimum 2 years’ relevant working experience
• Possess Class 3 driving license

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Description

• Industry/ Organization Type: Restaurant / F&B Retail
• Position Title: Service Crew / Kitchen Helper
• Working Location: Chinatown Point
• Working Hours: 6 days (11.00 am – 10.00 pm)
• Salary Package: Up to $3,000 (Including OT + Allowance + Incentive)
• Duration: Permanent Role

Key Responsibilities

• Greet and attend to walk-ins
• Manage queues
• Take orders in POS system, serve customers, and clear tables
• Provide excellent F&B service to guests
• Respond promptly to customer inquiries
• Maintain a high level of customer service
• Maintain a high level of cleanliness throughout the restaurant
• Assist in checking and restocking inventory as needed.
• Assist chefs and cooks in preparing ingredients

APPLY NOW!!!

• Candidates without relevant experience are welcome to apply. Training will be provided.
• Prior working experience in the F&B industry is an added advantage.
• Comfortable with working on shift rotation.
• Staff meals are included.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65755 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Description

• Industry/ Organization Type: Manufacturing and Production
• Position Title: Service Technician/ Technician
• Working Location: Islandwide
• Working Hours: 5 days (Monday to Friday, 9.00 am to 6.00 pm)
• Salary Package: Basic + Standby Allowance + Handphone claims + OT + Variable bonus
• Duration: 1-year contract (Convertible to Permanent Role)

Key Responsibilities

• To assist the Technical Supervisor with day-to-day troubleshooting, attend to breakdown problems, enhancement service for equipment.
• To upkeep and do preventive maintenance for parking equipment.
• Assist in resolving technical issues with customers and contractors.
• Other tasks as assigned by Management.

APPLY NOW!!!

• Minimum Professional Certification/ITE Nitec/Diploma (Technical) Engineering (Computer/Telecommunication), (Electrical/Electronic/Mechanical or equivalent).
• Posses valid Class 3 license with clean record (to drive a van).
• Van can be driven home.
• Willing to do standby duty and work after office hours.
• Candidates without relevant experience are welcome to apply. Training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #53568 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Logistics Service Supplier
• Position Title: Customer Service Executive (Shipment)
• Working Location: Jurong Island (Company Transportation Provided, Islandwide)
• Working Hours: 5 days (Monday to Friday, 8 am – 5.45 pm)
• Salary Package: Up to SGD 3100 + Allowances + Incentive + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Strong in operations and customer service-related industry.
• Handling day-to-day operations independently.
• Data creation and entries.
• Daily interactions with customers and vendors on shipment status.
• Arrange Import/Export documentation & provide daily customer support.
• Interact with cross-functional departments to ensure compliance, and facilitate customs clearance and deliveries to customers.
• Proficient in SAP order processing is an advantage.
• Ensure that all commercial documents in connection with the orders are in place and compliant with shipping practices.
• Provides direct operational support for internal and external customer requests related to imports and exports of commodities.
• Management of Customs record-keeping requirements where applicable, analyze and determine duty opportunities, and draft responses to Customs inquiries.
• Other duties as assigned.

APPLY NOW!!!

• Min. O level
• Min. 1 year of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry
• Experience in inventory management with strong administrative skills is a plus
• Knowledge of SAP order processing is an added point

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65951 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Benefits Summary:

• Up to $3500
• 5 days (Alt Sat)
• Working Location: Tuas

Responsibilities:

• Performing maintenance, repair and overhaul work on heavy vehicles
• Perform major repair on engine and transmission
• Test the functionality of parts and systems
• Adhere to defined guidelines in regards to safety, orderliness
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:
https://wa.me/6582693981

Follow us on Telegram for more job opportunities:
https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Job Description

• Industry/ Organization Type: Manufacturing/ Production
• Position Title: Customer Care Specialist
• Working Location: Tampines
• Working Hours: 5 days (8 AM-5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: 1-Year Contract (Convertible to Permanent)

Key Responsibilities

• Focus on order processing, order fulfilment till delivery in promptly and accurately manner.
• Acknowledge customers’ email on queries/feedback/ order placement within one working day.
• Follow up with customers to ensure high-level satisfaction and determine future requirements.
• Ensure that customer's complaints/ feedback are well investigated, resolved, and escalating the complaints/feedback aptly to Senior and working with Regulatory & QSHE swiftly & independently.
• Ensure the availability of certificate of analysis/compliance, applying for inspection status.
• Prepare, generate, and disseminate customer's reports in timely and accurate manner.
• Collect and sustain sales data and database of customer contacts.
• Maintain good filing and retrieval system to ensure easy access to work documents, when needed.
• Recommend management systems improvement measures to the Superior.
• Comply with management systems procedures.
• To follow the company’s procedures, safety rules and measures stated in the WSH Risk Assessment.
• Not to engage in any unsafe or negligent act that may endanger yourself or others working around you.
• Use of personal protective equipment provided, to ensure safety while working.
• To participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
• Other duties as assigned.

APPLY NOW!!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• At least 1 year of Customer Service working experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Manufacturing/Semiconductor Technology
• Position Title: Customer Service Engineer
• Working Location: Kallang
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + VB
• Duration: Permanent

Key Responsibilities

• Pre and post-technical support to customer on vision.
• Provide technical support to customer.
• Provide on-site service.
• Evaluate and qualify new products.

APPLY NOW!!!

• Diploma or Degree in Electrical / Optics Engineering with at least 3 years of experience in machine vision application.
• Able to travel locally and overseas on short notice.
• AOI experience is welcome.
• Good understanding of camera / lens / optical.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65778 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

• Ensure risk assessment conducted at work and all times complying to local work place Health, Safety and Environment regulations.
• Perform MP FS overhaul, repair and troubleshooting activities according to work plan.
• Interact professionally with customers during work execution.
• Perform internal and external progress status of assigned work.
• Perform commissioning assignments as required for Engine products if necessary.
• Identify failures, making adjustment, doing sea trials and testing according to installations instructions.
• Follow-up and report on the status of work orders to customers and/ or internal stakeholders.
• Continuously seek solutions according to best practise.
• Collect and organise time and expense reports.
• Reporting and informing administrative personnel as required.

5days, permanent, Clementi

Our client:

Building management system provider

Job Description

· Provide technical/operational guidance, engineering solution to the Maintenance Site Facility Management

· Attending to customer and supervise/planning manpower and sub contractor for the preventive and maintenance work

· Perform routine check, system back-ups & restoration, trouble-shooting and upgrading/improvement of system to ensure optimal functioning of BMS/DCS (Distributed Control System)/PLC/SCADA system with the objective pf reducing overall building energy consumption

· Record servicing & maintenance data and generate service report

Requirement

· Diploma/Degree in Electrical or Mechatronics Engineering.

· Min 1 year experience up with BMS(building management system/building automation / PLC(programmable logic control) / HVAC (heating, ventilation n air-conditioning system)

· Understand AutoCAD and electrical drawing

Whats on offer:

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

5 days week

Team player, willing to learn

On the job training

Shift work, include weekends and public holidays

Multiple locations

ION Orchard

Bugis junction

Jewel changi airport

Bedok mall

Tampines mall

Star vista

Novena square 2

Raffles city

Annual leave, paid sick leave, meal allowance, medical benefits

Part-time Customer Service reception needed:
(SGD$11/hour)

We are authorised small electrical appliance service center for international branded goods.

Work place Bishan(exit Marymount MRT). Will move to Tai Seng area in future.

1. Attend to walk in customer
2. Pick up calls and enquiries
3. Logged down customer orders/ problems
4. Explain the charges
5. Take care of WhatsApp orders and enquiries and follow up with their orders.
6. Packing of customer's order for courier delivery.
7. 5 work day.
8. Working hours 9am to 6pm
9. Lunch break 1 hour (1-2pm)
10. Computer literacy. Must know excel for simple recording of customer order.
11. Senior citizen are welcome.
12. Salary SGD11 per hour (CPF pay according to government requirements)

WhatApp only to 97330340 (Do not call)

or email : [email protected]

before 28th December 2023

Responsibilities

Restaurant Operations

o Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

o Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

o Provide service to customers

o Execute proper cash management

o Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

o Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

o Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

o Comply with SOP and safety requirements

o Ensure quality of food is up to the prescribed standard

o Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

o Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

o Perform as a reliable team member and communicate clearly and audibly.

• Ensure risk assessment conducted at work and all times complying to local work place Health, Safety and Environment regulations.
• Perform MP FS overhaul, repair and troubleshooting activities according to work plan.
• Interact professionally with customers during work execution.
• Perform internal and external progress status of assigned work.
• Perform commissioning assignments as required for Engine products if necessary.
• Identify failures, making adjustment, doing sea trials and testing according to installations instructions.
• Follow-up and report on the status of work orders to customers and/ or internal stakeholders.
• Continuously seek solutions according to best practise.
• Collect and organise time and expense reports.
• Reporting and informing administrative personnel as required.

CUSTOMER SERVICES EXECUTIVE (FULL/PART-TIME)

CUSTOMER SERVICE SPECIALIST

Job Description & Requirements

Job Highlights
- Wonderful Colleagues & Customers
- Choice of work locations in East (Tampines), West (Commonwealth) or Central (Tanjong Pagar/Novena)
- Full-Time & Part-Time Positions Available
- Christian working environment

JOB DESCRIPTION
Seeking passionate and driven individuals to work and contribute to a meaningful working cause. The candidate will be immersed in a professional, dynamic working environment set in the music education and retailing business. If you love meeting people, this role is for you.

OFFICIAL DUTIES
Drawing an annual package of up to $45K, you will be responsible for ensuring smooth front-end operations while assisting the customer services manager in related duties.

REQUIREMENTS
The candidate should possess experience as a customer service executive or call centre experience. Good communication skills and a strong command of English and Mandarin will be an advantage (in order to handle queries and feedback from English and Mandarin speaking customers). The candidate should desire to work in an environment consisting of christian staff and customers during retail working hours. All are welcome to apply.

Candidate must possess at least a Primary/Secondary School/"O" Level, Higher secondary/Pre-U/A level/College, or Diploma, Advanced/Higher/Graduate Diploma, any field
At least 2 year(s) of working experience in the related field is required for this position
Applicants must be willing to work in CENTRAL,WEST or EAST
Preferably Executives specializing in Customer Service or equivalent
6-days work week
Rotational Work Shift
Alternate weekday/weekend off
Choice of work locations at central, west or east
2X Full-Time and Part-Time position(s) available; Immediate availability
- First-class spoken English and Mandarin with strong communication skills
- Customer-focused and organized
- Only locals or PR may apply
- 6-days work week
- Optional Rotational Work Shift
- Alternate weekday/weekend off

Job Description:

• Operate a Help Desk to manage all issues relating to facilities feedback, service requests, and any other issues.
• Manned facilities for receiving, logging, tracking and responding appropriately to user requests or feedback that are received via phone, e-mail and other communication platforms (e.g., WhatsApp/Telegram/Chatbot).
• They shall act as the first line of response to channel urgent feedback, faults, defects, breakdowns, repairs and damages to the relevant maintenance staff. They will inform the user of the outcome and actions taken to rectify the problem as a form of closure to each feedback.
• They shall close the feedback loop with all users on the status of issues raised to the maintenance teams in relation but not limited to, the following matters:
• (a) All queries and requests relating to services and events support;
• (b) Notification of faults and complaints relating to the services from clients and members of the public;
• (c) Requests for temporary changes to the delivery and scope of services;
• (d) Notification and responding to emergency calls;
• (e) Monitoring of alarms;
• (f) Update of progress regarding any fault notified to the Helpdesk; and
• (g) All other issues raised by users.
• They shall maintain and upkeep all faults/defects reported into the CMMS, phone calls, emails etc, and ensure that reported faults are being channelled to the staff for immediate response and follow-up.

Working Hours

Rotating Shift (12 hours) - Average of 44 hours per week

Operations & Customer Service Executive (Northeast & Southeast Asia)

Working Day: Monday to Friday

Working Hours: 8:30am-5:30pm

Working Location: International Business Park, Singapore 609916

Salary: Basic $3800 - $4200 + AWS + Variable Bonus

Job Description

• Improve operational systems & processes in support of business objective
• Prepare management reports, manage information flow, business process & planning
• Manage and improve effectiveness & efficiency of the office operational needs and support services including IT
• Participate in long-term planning including operational excellence
• Preparation of monthly sales report, sales forecast, budget & monthly Supply Chain Management planning submission
• All customer service functions to our distributors and stakeholders
• Serve as primary liaison, interface & communication channel between Customer Service team in Germany, distributors and regional sales teams
• Manage sample order and shipments (from Germany & out to distributors/endusers)
• Supporting the needs of the Sales and Marketing departments in marketing events such as trade shows, seminars, roadshows, and others to enable them to carry out their duties effectively.
• All other duties as delegated by the Manager

Required qualifications

• Degree in business management, business adminstration or equivalent
• Strong in MS excel with professional certification
• Experience in Supply Chain Management
• At least 5 years relevant working experience

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

The Service Manager is responsible for the managing and servicing of medium scale projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.

He/She will also oversee and optimize the service operations for the clients.

Responsibilities:

• Reporting to Project Manager for government projects
• Competent in Video Conferencing System i.e. Cisco unified communication
• Competent in IT Security Management and IT security compliance and QA management
• Competent in service management, configuration management, incident management stakeholder management and vendor management.
• Presentation to key project stakeholders
• Strong communication to the various stakeholders ensuring tasks is carried out efficiently.
• Proper service documentation creation and archival.
• Present service performance to stakeholders

Service Management

• Manage and prioritize service requests, dispatching technicians appropriately and monitoring progress to meet service level agreements
• Develop and maintain key performance indicators (KPIs) to assess service department performance, and continuously work to improve and exceed targets

Customer/ Vendor Management

• Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
• Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
• Manage contracts and subcontractors
• Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
• Clear and open communication with customers on project issues or clarifications

Requirements:

• Bachelor’s degree in IT/Engineering or equivalent
• Minimum 5 years as a Service Delivery/Project Manager
• Strong experiences managing Infrastructure, Engineering and/or Security projects
• Familiar with government environment and processes is a plus.
• Able to work on multiple projects within the company’s project portfolio simultaneously
• Strong knowledge in process improvement methodologies and tools
• ITIL and / or PMP certification is a plus
• Has a Customer-focused mindset
• Able to lead, develop and maintain respectful and trusting relationship
• Excellent interpersonal, presentation, writing and communication skill

Job Description

• Industry/ Organization Type: Manufacturer (Cleaning Products)
• Position Title: Assistant Service Engineer/ Service Engineer
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $3500 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Repair & maintenance of cleaning equipment; e.g. road sweepers, ride-on auto-scrubbers etc.
• Must be able to perform troubleshooting on various electrical circuitry.
• Engine and hydraulic knowledge with 1 or 2 years of working experience in the automobile industry (Electrical & Mechanical) will be an advantage.
• Able to lead a team of technicians to provide excellent service support.
• All other assigned duties.

APPLY NOW!!!

• Minimum Diploma (Electrical Engineering)
• Possess Class 3 driving license will be advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65054 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

JOB SUMMARY

The food and beverage crew is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our premium coffees and beverages. The F&B crew fulfills any other duties the café manager assigns and represents dal.komm COFFEE in a professional manner.

RESPONSIBILITIES

• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
• Sells and serves drink and food items to customers.
• Educates customers by presenting and explaining the coffee drink menu
• Answers customer questions regarding coffee, drinks preparation, and product freshness.
• Competently prepares and sells coffee drinks by following prescribed recipes and preparation techniques for espresso-based drinks;
• Generates revenues by attracting new customers through defining new and expanded services and products;
• Maintains inventories by replenishing coffee bean supply, maintaining supplies, pastries, and cookies, specialty drinks for coffee bar;
• Perform data entry of stock inventories in a timely manner;
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs;
• Maintains safe and healthy work environment by following organisation standards and sanitation regulations;
• Updates job knowledge by participating in educational opportunities such as through participating in retail trade and food service publications;
• Provide training to staff in accordance to company training guide and manuals
• Enhances brand reputation by accepting ownership for accomplishing new and different requests such as exploring opportunities to add value to job accomplishments;
• Report to Operation Manager on any operational inconsistencies;
• Manage the social marketing aspects to promote Dal.Komm branding;
• Perform other ad hoc duties as assigned.

REQUIREMENT

• Possessed basic hygiene course certification.
• Excellent communication and interpersonal skills.
• Customer service focused and solution-oriented.
• Maintain positive company morale and professional attitude.
• Punctual and responsible.
• Desire to constantly learn and grow professionally.
• Must be able to work overtime, as needed.
• Must be able to work on weekends and Public Holidays.
• Must be able to travel to work overseas if required.
• Must maintain personal hygiene at all times.