Job Responsibilities

• Welcome guest in a warm and friendly manner.
• To provide excellent customer satisfaction through exceeding expectations of guests.
• To provide excellent customer service to guest in a timely and friendly manner, ensuring diners a pleasant dining experience.
• Upsell promotional items.
• To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).
• Perform day to day pre-opening and closing activities as per SOPs.
• To adhere to service SOPs.
• Ensure that food hygiene and safety standards are maintain and comply.
• Maintain day to day outlet cleanliness.
• Perform general housekeeping and equipment maintenance duties.
• Report on time, in proper uniform and grooming standard.
• Work together with other team members to provide good quality service.
• Assist in dishwashing duties as and when required.
• Execute any other duties as assigned.

Education

• Min. GCE “N”/ “O” Level, customer service certificate or any related fields.

Experience

• No experience/ At least 1 year of experience working in customer service or relevant experience in F&B.
• Pleasant, friendly, cheerful and able to work under pressure and in a high-volume environment.

Benefits

• Staff Discount
• Medical Benefits
• Meal Benefits
• Career Progression
• Flex-health Benefits

Requirements:

• reliable and experienced Class 3 Driver
• Mandarin Chinese proficiency preferred

Key Responsibilities:

• Transporting pallets from the factory to SingPost.
• Delivering goods and materials from Jurong to various locations island-wide.
• Operating a 14ft lorry equipped with a tailgate, ensuring safe loading and unloading of cargo.
• Adhering to all traffic laws and regulations to ensure safe transportation of goods.
• Conducting routine vehicle inspections and maintenance to ensure the lorry is in good working condition.
• Maintaining accurate delivery records and obtaining necessary signatures upon delivery.
• Communicating effectively with the dispatch team to coordinate delivery schedules and routes.
• Adhering to company policies and procedures at all times.

Requirements:

• Possess a valid Class 3 driving license.
• Prior experience as a Class 3 Driver preferred.
• Familiarity with Singapore roads and routes.
• Ability to operate a 14ft lorry with a tailgate.
• Strong communication skills and the ability to work independently.
• Physically fit and able to lift heavy objects.
• Safety-conscious with a clean driving record.
• Willingness to work long hours and weekends if required.
• Fluency in Mandarin Chinese preferred.

Working Hours:

• 9 AM to 5.00 PM, Monday to Saturday.

Salary and Benefits:

• Salary: est. S$3,000 ++ (Commensurate with experience and hard work.)
• Overtime pay for additional hours worked.
• Opportunity for career advancement and training.
• Company-provided uniform and safety gear.

To apply or inquire, please contact: +65 9337 8687

Responsibilities

• Record new customer account information and maintain customer accounts
• Collect and analyse customer information to prepare product or service reports
• Identify and assess customer needs to achieve satisfaction
• Maintain records of customer interactions, process customer accounts and file documents
• Resolve customer complaints via telephone, email, mail or social media
• Assist in placing orders, refunds or exchanges

Working hours: 9am to 6pm (5 days)

Weekend work, off on weekdays Monday to Friday

Location:Tampines

Send me your resume via WhatsApp ❤

81197564

Responsibilities:

• Perform maintenance and repair tasks on various equipment and machinery.
• Diagnose technical issues and provide solutions to ensure efficient operation.
• Conduct routine inspections to identify potential problems and prevent breakdowns.
• Install and set up new equipment according to specifications.
• Collaborate with team members to complete service tasks within deadlines.
• Maintain accurate records of service activities and performed repairs.
• Adhere to safety protocols and guidelines at all times.

Requirements:

• Diploma or Nitec in Electrical Engineering or equivalent.
• At least 1 year working experience as a service technician preferred.
• Strong technical knowledge and troubleshooting skills.
• Ability to read and interpret technical manuals and diagrams.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Communicate with the clients on after-sales service.
• Manage all site maintenance related issues, troubleshooting, providing technical assistance for the clients and resolving technical issues.
• Collaborate with the subcontractors in completion with the repair timetable.
• Conducting site acceptance tests, commissioning, providing support with the start-up low, medium voltages and variable speed drives.
• Carry out training for the client and users maximizing the functionality of the product.
• Providing insights into engineering and factory for creating new and improving the current products.
• Verify product application, controls, and documentation.
• Assist the quality issues and product warranty claims.
• Provide an update with the client’s complaints and create a report for the monthly failure analysis.

Requirements:

• Bachelor’s Degree or Diploma in Electrical Engineering or related field.
• At least 3-6 years working experience in a related industry.
• Previous working experience in Technical Servicing.
• Knowledgeable with Variable Speed Drives, Switchgear & Transformer.
• Prior knowledge with the PLC is a plus.
• Able to work independently,

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1985234

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Handling customer order process.
• Provide quality customer service support to customers over e-mail and phone.
• Manage the customer enquiries or issue with monitor and reply on email correspondence.
• Able to check all the information of documents like receipts, amounts and records all are tally and correct.
• Able to handle all customer incoming enquiries
• Able to handle daily sales order
• Communicate with other departments to fulfil customer's order
• Able to perform allocation of stocks and arrangement delivery for customers’ orders

Requirements:

• Minimum Diploma and above
• Excellent in communication skills, good personality
• Experience in SAP or HANA
• Experience in Manufacturing/ Service Centre industry is an advantage.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button and send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Amazing opportunity to work in MNC Company

• Good employee’s benefits!!!

Our client is looking for customer service officer to provide high-quality service to their customers.

Principal responsibilities

Provide over the counter banking services and assist with enquiries from customers.

· Handle all over the counter banking transactions.

· Promote banking products and services in a prompt, efficient and professional manner.

· Handle bulk cash transfer and deposits.

· To keep a lookout for any suspicious transactions and reporting it to relevant party to reduce reputation risk

Requirements

·
At least a GCE O Levels or Higher NITEC qualification.

· Possesses relevant customer service experience in a financial institution.

· Possess strong communication skills, including the ability to converse, read and write effectively in the English language.

· Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers.

· A team player who thrives in a fast paced, dynamic retail banking environment.

· A self starter who is able to work independently and under minimal supervision

Steven Chan

Registration No: R1105423

EA License No: 08C5257

[email protected]

Provide guidance and day-to-day training to staff within assigned areaCarry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambienceManage and coordinate activities with people, products and equipment to maximize sales and profitResponsibilitiesRestaurant OperationsLead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service teamCheck readiness of restaurant for service day and brief service crew on staffing roster for service dayManage customer flow and seating arrangementOversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessaryManage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessaryEnsure documentation of all cash shortage and surplus in record book and to tally payment collectionRestaurant Management & PlanningAct as point of escalation for service crew regarding service issuesResolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned taskLead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient mannerQuality Assurance & ControlEnforce restaurant quality, service, cleanliness and value standardsMonitor operations to ensure compliance with all safety procedures and guidelines in the restaurantImplement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safetyPeople ManagementConduct induction for new hires to provide them with the necessary skills and information to carry out roles and functionsProvide training to encourage role rotation amongst service staffTrain and monitor staff in the company SOPs (standard operating procedures)Ensure workplace safety practices

Responsibilities

• Accountable for meeting service sales revenue and contribution margin targets across the Asia Region.
• Conduct periodic reporting and planning of service revenue, lead-to-order activities, and projects to identify any variances and promptly address any abnormalities or risks.
• Develop and execute strategic growth initiatives in collaboration with other departments, distributors, partners, and subsidiaries to expand the sales pipeline.
• Maintain market data with regular updates on key metrics such as market trends, sales figures, and installed base information to inform business growth strategies and recommendations.
• Analyze after-sales market potential, emphasizing installed base penetration and promoting value-added service offerings to support Life Cycle Management and Value Care Agreements.
• Cultivate long-term customer relationships with key decision makers by demonstrating technical expertise and product knowledge, while addressing customer satisfaction concerns promptly.
• Lead and mentor the Service Sales team to achieve sales targets, ensuring succession planning for the department and participating in sales activities as required.
• Enhance sales efficiency by equipping the service sales team with adequate selling skills and ensuring proper organization and staffing within the area of responsibility. Provide coaching on sales planning, negotiation, and customer segment expertise.
• Collaborate with internal stakeholders to determine pricing, discounts, and commercial terms for subsidiaries, customers, and distributors.
• Represent the company at conferences, trade shows, customer events, and marketing campaigns.

Requirements

• Bachelor's degree or Diploma in Business Administration, Economics, Logistics Management, or related fields.
• Min 10 years of extensive experience with a proven track record in Service Sales Business within the High-Speed Diesel industries or similar sectors.
• Demonstrated experience in marketing complex products/business systems & solutions, coupled with advanced presentation, selling, and negotiation skills.
• Proficiency in developing and implementing sales strategies to drive revenue growth.
• Strong leadership abilities and adeptness in personnel management.
• Excellent problem-solving skills for resolving sales and logistics operational issues

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Our client is a small Thai Restaurant serving Halal food. They are looking for a new full time service crew to join their expanding team!

Benefits:

• Short working hours (6 hours a day)
• Meals provided
• Fixed Sunday off

Job Description:

• Attend to Incoming Customers
• Present menus, answer questions, make recommendations regarding food & beverages
• Tidy up Dining Areas
• Knowledge of menu items and food safety guidelines (Hygiene Course Provided)
• Process payments and handle guest inquiries with professionalism
• Able to OT if needed

What it Takes:

• Basic knowledge of POS System
• 1 year experience in F&B preferred
• Singaporean Only

Submit your resume (Word format) to [email protected] or,

Text wa.me/86474090

Talents@Work Pte Ltd (21C0501)

Lin Shu Shu (R22109227)

• Oversee a team of Incident and Problem Managers tasked with handling high severity incidents within our production environment, ensuring swift resolution and minimal disruption.
• Manage multiple incident and problem management workstreams, guiding them from inception to resolution.
• Engage with stakeholders, including government entities, to communicate and advocate for our incident and problem management model and processes.
• Prepare proposals aimed at securing funding for initiatives from diverse stakeholders, including government agencies and SAP.
• Generate and deliver progress reports on initiatives, facilitating informed decision-making among stakeholders.
• Foster a culture of evaluation and continuous improvement within the team and broader organization.
• Take a leadership role in or actively participate in cross-functional initiatives spanning Service Operations and Service Management, leveraging government and SAP expertise as necessary.

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, or a related field.
• Extensive and demonstrable track record in project management within the logistics industry, showcasing expertise in SAP systems implementation and integration at senior levels.
• Exceptional team leadership abilities with proven experience in managing cross-functional teams, coupled with outstanding organizational and interpersonal skills, indicative of a seasoned senior project manager.

Application Process:

If you are excited about this opportunity and possess the requisite qualifications, please click "Apply Now."

Note:

Only shortlisted candidates will receive a response within 14 days. If you do not receive a response within this timeframe, please consider your application unsuccessful.

EA Licence No: 11C5502

EAP Registration No: R1876670

Working Days: Mon - Fri

Working hours: 7am - 4:30pm / 12:30pm - 8:30pm

PART TIME AVAILABLE

Job Summary:
Ensure the smooth operations required at the front line operations in food service.

Key Responsibilities:
•Ensure that all of the following is ready for service 15 minutes before meal times in terms of food served according to the menu planned, food garnishing, counter temperature, food displays, serving gears, merchandising posters, and price tags.
•Ensure that all food counters and displays are clean and tidy at all times.
•Ensure that all customers are served promptly and duly.
•Ensure that all areas around food counters are clean and spotless including floors, walls, counters and equipment.
•Ensure that food served during meal times are prepared and dished out according to the hygiene and safety regulations required by corporate standards and governmental regulations.
•Serve food in the assigned plates or holding receptacles in the portions approved by the client to customers during meal times.
•Attend weekly service meetings to improve and enhance service level.
•Handle customers’ feedback duly and ensure that all actions taken are reported to the Unit Manager after each meal.
•Ensure the safe operation of all cleaning equipment and report to the management of any faulty equipment.
•Responsible to wear the uniform that is provided and to maintain a neat and professional appearance at all times.
•Perform all other duties as and when assigned by Senior Catering Assistant.
•To support staff lounge and food service operations assigned by superior and the Management when necessary.

Key Requirements:
•Minimum 1 year experience in similar capacity with or without qualification.

Responsibilities

Restaurant Operations

o Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

o Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

o Provide service to customers

o Execute proper cash management

o Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

o Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

o Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

o Comply with SOP and safety requirements

o Ensure quality of food is up to the prescribed standard

o Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

o Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

o Perform as a reliable team member and communicate clearly and audibly.

Job Summary:

• 5 Days work (Rotating shift)
• Basic up to $2,100 + Full Benefit
• Location: Tanah Merah (Company Transport Provided)

.

Job Responsibilities:

• Handle phone call / walk-in enquiries & ensure smooth operation.
• Collect payment & Raise billing requests when required.
• Perform data entry of customer / member record.

.

Job Requirements:

• Min 1 year of relevant experience.
• Singaporean Only

.

<< To Apply >>
WhatsApp | 8421 1422
Email | [email protected]

.

EA Personnel Name: Kiew Wai Kang
EA Personnel No: R23112987
EA License No: 15C7752

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic.
• Ad hoc duties assigned by Supervisor.
• 5.5 days work week.

We are looking for contract Patient Service Associate (PSA) to be outsourced to our clients from the healthcare industry.

Job Description:

• Responsible for managing patient registration, appointment scheduling, and front desk operations, which encompasses billing and payments.
• Assist patients with inquiries, navigate them through the healthcare system, and uphold compliant medical record management.
• Work closely with healthcare professionals to support patient care and deliver exceptional customer service, ensuring favorable patient interactions.

Requirements:

• Minimum ‘N’ / ‘O’ Levels / Nitec / Diploma
• Minimum customer service experience required.
• Candidates without healthcare experiences are welcome to apply as training will be provided.

All qualified applicants, please send in your resume to:

[email protected]

Elyssa Koh (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Responsibilities:

• Oversee the Service Department, focusing on business growth, and profitability.
• Manage service calls, scheduling, staff levels, sales generation, maintaining margins, and managing stock and equipment.
• Handle debt collection for service transactions.
• Provide technical advice and prepare quotations for the company’s products and services.
• Communicate with clients about service scheduling and coordination for efficient delivery.
• Contribute to workplace safety for all employees and subcontractors.
• Maintain high-quality standards for service tasks.
• Collaborate with company leaders to achieve business goals and explore growth opportunities.
• Assist in preparing production paperwork for custom door products.
• Negotiate and resolve disputes with customers, suppliers, or other parties.
• Prepare and process invoices for services rendered within the billing month.
• Any other ad hoc task as assigned.

Requirements:

• Degree in Business Administration or Sales or related field.
• At least 2-3 years of relevant working experience.
• Excellent leadership and management skills.
• Proficient in MS Office Applications.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1985234

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Position : Workshop Service Advisor [Automotive/Automobile] - Sin Ming Dr
• Location : Sin Ming Drive (Nearest MRT: Brighthill)
• Working hours : 5.5 Days Monday-Friday: 9am-6pm, Saturday 9am-2pm
• Salary (commensurate with experience) : Up to $4200 + AWS + Performance Bonus + 14 Days Annual Leave
• Duration : Permanent
• Industry : Automotive/Automobile

Main Responsibilities:

• To ensure the smooth running of daily workshop operations
• Attend to customers' enquiries and requests for car servicing and repairs and make professional and appropriate repair recommendations/quotations.
• Assign jobs to technical team, issue job cards and monitor servicing and repair job status
• Liaise with technicians and suppliers for parts ordering to ensure requisite parts are available when needed and communicate any time restrictions to customers promptly.
• Test drive after completion of repairs before contacting customers for the collection of their cars.
• Close job cards and prepare service invoices with explanation of any outstanding matters on vehicle to customers.
• Attend to accident claims surveyors.
• Any other duties assigned from time to time.

Requirements:

• Minimum GCE O levels with NITEC or Higher NITEC in Automotive Engineering or Mechanical Engineering, or relevant technical knowledge
• At least 2 years of related working experience in automotive service centres
• Strong technical knowledge in Continental/European vehicles is a plus
• Possess valid Class 3 driving license
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: [email protected] or call me at: 6398 5682 for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Diana Okta Tio

Associate Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Position Purpose

• Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures)

• Work independently and as a reliable team member, carrying out assigned task and know when to request for help or advice

Responsibilities

• Restaurant Operations

• Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

• Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

• Provide service to customers

• Execute proper cash management

• Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

• Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

• Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

• Comply with SOP and safety requirements

• Ensure quality of food is up to the prescribed standard

• Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

• Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

• Perform as a reliable team member and communicate clearly and audibly

Responsibilities:

• Manage projects related to engineering services, including planning, execution, and monitoring.
• Coordinate with clients, contractors, and internal teams to ensure smooth project implementation.
• Ensure compliance with project specifications, regulations, and safety standards.
• Conduct site visits and inspections to assess project progress and resolve any technical issues.
• Prepare and manage project budgets, timelines, and resources.Provide technical support and guidance to team members and clients.
• Develop and maintain strong client relationships by delivering high-quality service and exceeding expectations.
• Conduct regular project reviews and reports to track performance and identify areas for improvement.

Requirements:

• Bachelor's Degree in IT/ Electrical Engineering or a related field.
• Prior experience in Project Engineer or Service Engineer roles in a similar industry.
• In-depth knowledge with ELV Systems (communications, networking technologies, security)
• Ability to work collaboratively in a team environment.

Interested candidates who wish to apply for the advertised position, please click on the APPLY

button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that

we may collect, use or disclose your

Responsibilities:

• Attend to customers' enquiries and feedback on customer orders' status
• Manage and oversee all inbound and outbound inventory activities
• Review materials forecast and execute supply plan
• Analyze Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
• Analyze the variance of demand and supply
• Monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• In-charge of inventory control and analysis
• Ad hoc duties as assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivalent
• 1 - 2 years of customer service/ supply chain/ inventory distribution management experience

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices