About the role: We are seeking a highly motivated and experienced individual to join our team as a Service Management Manager in our Global Transformation Company. As the Service Management Manager, you will be responsible for overseeing and improving the delivery of services within our organization. This is a critical role that ensures our services are efficient, effective, and aligned with the needs of our patients and healthcare professionals. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, we want to hear from you.

Responsibilities:

• Develop and implement service management strategies to enhance the overall delivery of services.
• Collaborate with cross-functional teams to identify service improvement opportunities and implement solutions.
• Monitor key service metrics and develop action plans to address any performance gaps.
• Ensure compliance with industry regulations and best practices in service management.
• Lead and mentor a team of service management professionals, providing guidance and support to ensure their success.
• Establish and maintain relationships with key stakeholders to understand their needs and incorporate their feedback into service improvements.
• Analyze customer feedback and utilize data-driven insights to enhance the customer experience.

Qualifications & Experience:

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 5 years of experience in service management, preferably in a healthcare setting.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with individuals at all levels of the organization.
• In-depth knowledge of service management principles, methodologies, and best practices.
• Proficient in using service management software and tools.
• Proven experience in analyzing data and generating actionable insights.

Skills:

• Outstanding interpersonal and communication skills.
• Expertise in Clinical Adoption strategy implementation.
• Strong planning, organization, and time management skills.
• Proficiency in Clinical Information Systems
• Demonstrable success in stakeholder interactions, delivering aligned solutions.
• Familiarity with clinical environments and terminology.
• Strong values of integrity, commitment, and self-improvement.
• A methodical, thorough yet flexible approach.
• Process-driven mindset.

Job Description

Customer Service:

• Greeting customers, taking orders, and providing menu recommendations in a friendly & efficient manner.
• Handling customer inquiries, concerns, and feedback with professionalism and efficiency.

Order Processing: Serving food and beverages promptly and accurately, ensuring customer satisfaction.

Cleanliness:

• Maintaining a clean and organized showcase display to appeal to customers
• Adhering to food safety and hygiene standards.

Payment Processing: Handling and process payment transactions accurately.

Product Knowledge: Staying informed about the menu items, including ingredients and preparation methods.

Upselling and Promotion: Recommending additional items or promotions to enhance the customer experience, upselling to increase revenue.

Requirements

• Good command of English (written and spoken) & communication skills.
• Positive attitude and ability to work under pressure and fast-paced environment.
• Good team player and self-motivated.
• With or without experiences are welcome to apply.
• Flexibility in working shifts, including weekends & Public Holidays
• Location(s): Ng Teng Fong, Bedok Mall, Bugis Junction, Tampines Mall, NEX
• Staff Discount & Medical coverage included

Job Description

Customer Service:

• Greeting customers, taking orders, and providing menu recommendations in a friendly & efficient manner.
• Handling customer inquiries, concerns, and feedback with professionalism and efficiency.

Order Processing: Serving food and beverages promptly and accurately, ensuring customer satisfaction.

Cleanliness:

• Maintaining a clean and organized showcase display to appeal to customers
• Adhering to food safety and hygiene standards.

Payment Processing: Handling and process payment transactions accurately.

Product Knowledge: Staying informed about the menu items, including ingredients and preparation methods.

Upselling and Promotion: Recommending additional items or promotions to enhance the customer experience, upselling to increase revenue.

Requirements

• Good command of English (written and spoken) & communication skills.
• Positive attitude and ability to work under pressure and fast-paced environment.
• Good team player and self-motivated.
• With or without experiences are welcome to apply.
• Flexibility in working shifts, including weekends & Public Holidays
• Location(s): Ng Teng Fong, Bedok Mall, Bugis Junction, Tampines Mall, NEX
• Staff Discount & Medical coverage included

Our client is a well-established MNC, one of the leading players in the Machinery Manufacturing sector. Due to their current expansion plan, they are looking for a Field Service Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Analyze errors and perform repairs to electronics, mechanics, etc
• Collaborate with relevant personnel form Service Center to determine solutions.
• Document all completed service and maintenance work/report.
• Conduct electrical and mechanical installation of equipment and provide commission for installation
• Provide preventive maintenance and advice to customers on servicing equipment and spare parts
• Implement service-updates and data protections.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma or Degree in Mechanical/Mechatronic/Electrical Engineering or other relevant field studies
• Minimum 3 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Responsibilities:

• Manage and develop the maintenance and service personnel.
• Oversee and procure maintenance agreements.
• Establish a schedule for maintenance tasks.
• Develop quotes and tenders for service maintenance.
• Determine necessary tasks for maintenance sites through regular inspections and obtain input from site supervisors.
• In charge of checking in with clients on maintenance tasks.
• Compile and distribute customer feedback to the authorised staff members.
• Assure timely attention to customer feedback.

Requirements:

• Min Diploma in Mechanical Engineering, Electrical engineering, or equivalent.
• At least of 5 years' working experience in the ACMV field.
• Able to lead a team
• Good interpersonal skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices

Our client looking for a Customer Service Assistant (3 to 6 months contract) to assist their team for the next phase of their business. They are located in the West - easily accessible.

Responsibilities:

• Handling incoming inquiries and collecting relevant caller information for follow-up by sales personnel.
• Assisting in the creation of proposals based on information provided by the Sales and Marketing team.
• Generating invoices and preparing monthly reports for consolidated billing purposes.
• Managing and organizing the filing system and software for waste information management.
• Supporting the Customer Service Manager in ensuring smooth daily operations within the team.
• Collaborating with the Customer Service Manager and Sales Director on matters related to customer care, market intelligence, and marketing communications.
• Updating the customer database with current and potential customer information.
• Coordinating with various departments, including logistics and operations, to meet customer requirements.
• Performing administrative tasks such as updating engineers' schedules, providing project details, and processing expenses.
• Ensuring clear communication between engineers and the Service Manager, preparing service quotations, and managing documentation.

Requirements:

• Proficiency in MS Office.
• Invoice & Admin relevant experiences.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Job responsibilities

• To be responsible for the preparation of report required by principal and internal stakeholders
• Be responsible on minutes taking and timely submission.
• To coordinate with internal stakeholders on related matters (e.g. Finance, Human Resource Department, etc.)
• To be in-charge of ensuring documents are being submitted timely with compliance to principal and company guidelines.
• Taking ownership of tracking Work in Progress status, follow up and update status to HOD.
• Preparation of the WIP summary for monthly meeting.
• To be familiar with warranty processes and ensure company adhere to warranty policies and guidelines,
• Ensure all repair orders and invoices are kept in order.
• Any other duties or tasks that are assign by Service Manager whenever needed.

Job requirements

• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma
• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma
• 2 years’ experience in Automotive / Car industry

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

The Job:

The Administrative Assistant is essential in ensuring the operation is seamless hence allowing us to deliver on our promises to clients.

Responsibilities:

* Process customer order

* Place order with supplier

* Stock in/ stock out of goods for deliveries

* Liaise with freight forwarder to arrange import/ export shipment

* Co-ordinate with sales support team on after-sale service activities

Qualifications:

· Minimum Diploma in Biotechnology, Business Administration or Accounting will be ideal

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Inside Sales Representative - Corporate automation related services/product (No product selling or closing is required)

• Company is a MNC in Engineering related industry and candidates with no experience are welcome as training will be provided.

• This role will work with marketing and sales department and gain exposure to strong communication skills.

• Minimum GCE “O” Level & above

Locations: near to Bendemeer / Lavender MRT

Salary: Up to $3000 + Up to $800 incentive

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

We are hiring Contract Patient Service Officer to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities:

• Providing frontline customer service and handle counter registrations, scheduling appointments
• Collection of payments and basic admin duties
• Explain to the patients what kind of treatment they will be receiving prior to the procedure
• Liaise with patients and family members and educate on medical follow up appointments
• Assist doctor in consultation rooms
• Ad-hoc duties

Job Requirements:

• Min GCE N/O/A Level or Diploma in any studies

All Interested candidates are invited to email your resume in MS Word format to:
[email protected]

Please include your full working experience, education background, notice period, expected salary.

Vicky Chen

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Diploma in Electronics, Electrical, Mechanical Engineering or equivalent
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

We are looking for a Contract - Long Term Patient Service Associate to outsource to our healthcare clients.

Job Description:

• Registering patients, ensuring accuracy of data
• Scheduling of appointments
• Attend to patients' enquiries and needs
• Handling of phone calls and emails
• Other ad-hoc admin duties

Job Requirements:

• Min N / O / A Lvl / Nitec

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

Responsibilities

• Support in coordinating senior-related activities (e.g. educational talks, stretch band exercises, bento/grocery packing & distribution) and meetings organised by or hosted at the Centre, collaborating with volunteers, trainers, staff, and other stakeholders to ensure smooth operations.
• Prioritize the safety and well-being of both seniors and volunteers within the Centre, implementing appropriate safety measures and protocols.
• Maintain accurate records of attendees for all activities, ensuring attendance is properly documented and tracked.
• Keep detailed records of all items entering and leaving the Centre, maintaining an organized inventory to ensure efficient management of resources.
• Take responsibility for the accountability and maintenance of all equipment and assets within the Centre, ensuring they are in good working condition and readily available when needed.
• Maintain basic cleanliness, tidiness, and hygiene of the Centre, ensuring a safe and comfortable space for seniors and volunteers.
• Any other ad-hoc duties assigned.

Requirements

• A passion to work for a non-profit organisation.
• Eloquent with communication skills and enjoys interacting with people from all walks of life.
• Resourceful and well-versed in Microsoft Office, organised and detailed oriented.
• Able to multi-task and work under pressure in a fast-paced environment.
• Able to work independently and as part of a team.
• Experience in supporting/organizing events and/or working with seniors and volunteers would be advantageous.

Temp Patient Service Officer (Open temp to Perm, Monthly $2,200++)

• Temp 3 months contract (Can be convertible to perm)
• 5 days or 5.5 days per week (Mon – Sat)
• Office hours / 2 shift
• Monthly $2,200 +++

Responsibilities

• Ensure clinic is ready for operations before opening time (counter, dispensary room, treatment zones, consult name plates, etc.), and ensure proper closing after end of business hours.
• Maintain cleanliness and hygiene of clinic, at counter, dispensary room, treatment zones and common areas.
• Manage reception duties and maintain strict confidentiality of all information obtained
• Submit the Medisave/insurance claims applications.
• Perform general administrative duties
• Assist medical staff during their duty hours.
• Dispensing medicine in an accurate and timely manner, according to prescriptions, under supervision.
• Manage inventory of dispensary items.
• Chaperone doctors who require assistance
• Any other duties as assigned by the Centre Manager

Requirements

· Diploma and above

· Excellent verbal communication skills

· Experience in customer service / healthcare industry will be an advantage

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: NICH) or contact our office at +65 9834 1147 for a confidential discussion.

URL: https://go.persolkelly.com/job/apply/5143

Code: 5143

Job Code: NICH

EA Reg No: R23112658 (Nicholas Heng Zhe Xuan)

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Scope:

• Providing frontline customer service and handle counter registrations, scheduling appointments
• Collection of payments and basic admin duties
• Explain to the patients what kind of treatment they will be receiving prior to the procedure
• Liaise with patients and family members and educate on medical follow up appointments
• Assist doctor in consultation rooms
• Ad-hoc duties

Job Requirements:

• Min GCE N/O/A Level or Diploma in any studies
• Customer service experience required
• Willing to walk and stand for long hours, dealing with patients in close contacts and comfortable to work in a healthcare settings
• Able to commence work immediately / short notice

Interested candidates are invited to email your resume to:

[email protected]

Jenalyn Ooi Huai Sian (R1765551)
Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

We regret only suitable candidates will be shortlisted for an interview.

Ref code #HJO

Service Coordinator

• Support overall relationship with internal/ external customers that lead to constructive and profitable business partnerships through best in class operational performance.
• Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency
• Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
• Interact with other functions to setup and optimize the cross functional operational processes.
• Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety trainings and programs.
• Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
• Attend to customer queries, complaints/feedback pertaining to services, if required
• Act as a liaison between off-site supervisors/technicians and other departments.
• Provide administrative support for Service Technicians’ staff claims and any ad hoc documents.
• Support service supervisors & technicians in daily operational matters related to their customers.

Requirements

• Diploma in Business or Engineering
• Related experience in Services within the industrial equipment industry
• Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus. Skills & Competencies:
• Self-motivated and seeking high standards
• Resourcefulness and implementation of action skills
• Excellent customer relationship management skills
• Open-minded person with the ability to work within an international team and cross-cultural environment

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)

Responsibility:

Picking up of clients and driving them to destinations in a safe and comfortable manner.

Help clients load and unload luggage onto vehicle

Airport transfer and provide meet & greet services

Responsible for keeping vehicles clean.

Coordinate the maintenance and repair for their vehicles.

Stay up-to-date on all traffic laws.

Requirement:

Prior relevant experience as a combi driver or similar role.

Possession of a valid vocational driving license in Singapore.

(PDVL/ TDVL/ BDVL)

Customer Service oriented

Safe handling of onboard passengers

Familiar with Singapore roads

5.5 work day

Night shift 7pm-7am

Programme Coordinator | Social Service | Eunos

Working days : 5.5days

Mon - Friday (8am -5pm /9am-6pm) alternate Saturday (9am to 1pm)

Salary Range : $2000 - $3000

Location : Eunos

Job Responsibilities

• Assist in planning of annual calendar plan of activities for seniors and coordinating of the activities
• Assist in programme evaluation and telephone interviews/survey to gather feedback on the activities and programmes
• Manage queries and provide seniors with information and referral to services
• Monitor the supply and condition of equipment, activity materials and supplies and assist to procure items when needed
• Assist Programme Executive to manage programme budgets and resources
• Assist to maintain databases for programmes and activities
• Perform general administrative duties

Job Requirements

• Advanced / Higher / Certificate in Community & Social Services
• Minimum GCE 'O' Level or relevant certificate
• With relevant experience is an advantage

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

After Sales & Service Maintenance Manager | Bishan / Marymount

Salary: $4000 - $4500 + Comm + AWS +PB

Location: dalan Pemimpin (Bishan / Marymount MRT)

Working Hours: Mon - Fri 9am - 5.30pm, Alt Sat 9am-12pm

Job Descriptions:

• To lead the maintenance department to provide good after sales serice to all our clients in tems of service breakdown call, routine maintenance as well as spare parts replacerent
• Monitor the after sales team to propose new maintenance contracts or maintain existing ones by following up closely with clients including spare parts replacement

Job Requirements:

• Experience in same or similar field for minimum 1-2 years

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

After Sales & Service Maintenance Manager | Bishan / Marymount

Salary: $4000 - $4500 + Comm + AWS +PB

Location: dalan Pemimpin (Bishan / Marymount MRT)

Working Hours: Mon - Fri 9am - 5.30pm, Alt Sat 9am-12pm

Job Descriptions:

• To lead the maintenance department to provide good after sales serice to all our clients in tems of service breakdown call, routine maintenance as well as spare parts replacerent
• Monitor the after sales team to propose new maintenance contracts or maintain existing ones by following up closely with clients including spare parts replacement

Job Requirements:

• Experience in same or similar field for minimum 1-2 years

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Description

· Attend to daily report for Job done, thru email

· Attend to customers enquiry Issue quotation, invoice and statement.

· Fax or Email to customer for job confirmation.

· Need to follow up the status for all outstanding matter.

· Able to do multi-tasks.

Requirements

Able to communication with Chinese speaking customers

Min Diploma

Our client is a world-leading provider of concierge services. Due to their current expansion plan, they are looking for a Client Services Executive to join their high-performing team. They are located in the East.

Responsibility:

Contract Fulfilment/Invoicing:

• Distribute new/renewed contracts accurately and on time.
• Monitor existing contracts for upcoming renewals.
• Issue invoices accurately and handle invoice disputes.
• Liaise with Operations, Finance, and Marketing to meet client needs.

Account Management / Client Liaison:

• Provide client activity reports as per service agreements.
• Respond to client service requests promptly and coordinate with other departments as needed.
• Prepare and communicate activity reports to clients via telephone and in-person.

Additional Responsibilities:

• Work flexible hours as required.
• Perform other duties as assigned by the line manager or management team.

Requirements:

• Minimum Diploma or Degree in related fields.
• Proficiency in Excel and PowerPoint
• Excellent oral and written English language skills.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)