Responsibilities:

• Performance Management: Take charge of overseeing and managing the call center’s performance to ensure consistent achievement of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Validate and provide insights on call center reports to the management team.
• Quality Assurance: Supervise the quality of customer interactions by implementing and driving initiatives for quality improvement. Work closely with the vendor to maintain high service standards and enhance customer satisfaction.
• Operational Audits: Conduct thorough assessments of the call center’s operations to identify process and knowledge gaps. Collaborate with the vendor to develop and implement comprehensive action plans to address these gaps and promote continuous improvement.
• Process Enhancement: Lead the development, review, and optimization of work processes, Standard Operating Procedures (SOPs), and protocols to improve operational efficiency and service quality. Foster innovation and change management initiatives within the team.
• Customer Interaction Analysis: Analyze customer interactions in-depth to identify key drivers and trends. Use interaction analytics to gain insights into customer sentiments, enhance the customer experience, and optimize call center performance.
• Training and Communication: Lead the training and communication efforts for the call center team regarding new business initiatives, systems, policies, and procedures. Ensure the team is well-prepared to meet changing customer needs and organizational directives.
• Support for Management: Serve as a vital support to the Customer Service Manager in strategic decision-making. Assume leadership roles in special projects and initiatives that enhance the overall effectiveness of the customer service function.
• Additional Responsibilities: Perform other tasks and duties as assigned by the Customer Service Manager or senior management.

Requirements:

• Diploma or higher qualification with at least 4-5 years of experience in a call centre environment, including leadership or supervisory experience.
• Strong written and verbal communication skills, with the ability to influence and collaborate effectively
• Advanced proficiency in Microsoft Excel and data analysis. Experience with interaction analytics and customer experience management tools is a plus.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Answering incoming phone calls from customers and make appointment for customers.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Contributes to team effort by accomplishing related results as needed.
• Experience as a Receptionist, Front Office Representative or similar role is preferred.
• Experience handling multiple phone lines.
• Professional attitude and neat appearance.
• Strong customer service skills.
• Effective interpersonal skills, friendly with positive mindset.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Comfortable working in a fast-paced environment.
• Able to work on weekends.

The candidate is responsible for supporting projects from ideation through to completion. This role requires interaction with a range of internal and external stakeholders and supporting several moving projects/ initiatives simultaneously.

Duties and responsibilities include:

· Support preparation of business case and project scope for process improvement initiatives

· Map process flows, analysing and identifying process gaps

· Assist in providing recommendations for future state

· Assist in reviewing user stories/functional specifications to ensure requirements are complete and accurately captured.

· Identify business scenarios, review UAT test plans and test results

· Prepare all incoming and outgoing project documentation

· Identify and propose mitigation plan for project risks and issues

· Support post project review to identify lessons learnt and corrective actions

· Monitor and track action items to closure, to ensure project progresses to timeline

· Assist with change management plan (e.g. develop and implement communication plan, provide training on new processes and system enhancements, prepare project handover documentation).

· Analyze and solve problems without clear precedence

· Report project status and assist in ad-hoc reports as required

Job Requirements:

· Minimum 3 - 4 years of work experience in operations / customer servicing / process improvement projects, preferably in insurance or banking industry

· Degree in Business Administration/ Information System or equivalent

· Lean six sigma certifications is an advantage

Interested applicants please send your resume inMS Words and attention it to Tan Joanna (R1104661)

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1104661

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

JOB SCOPE:

The Customer Service Assistant/Associate (“CSA”), Retail, is responsible for delivering service and operations excellence. He/she also engages in innovation and productivity initiatives for the store. He/she handles customers’ enquiries (in-store, by email or phone) to drive customer experience across channels.

He/She operates in a fast-paced, diverse, and customer-centric store environment. As the first point-of-contact in the store, he/she serves as the ambassador of the organisation. Activities includes:

JOB DUTIES & RESPONSIBILITIES:

• In-person customer service, such as in-store greetings, customer service desk operations, attending to walk-in product returns.
• Remote/virtual customer service via phone, email or text.
• Providing pre- and post-sales support, including assisting customers with redemption, as well as supporting corporate redemptions.
• Maintain overall store operations.
• Any ad-hoc assignments assigned by the superior within reason.

REQUIREMENTS:

1. Retail experience is preferred.
2. Customer-oriented and able to communicate effectively.
3. Basic Microsoft Office skills and camera knowledge are required.
4. Must be able to stand for long hours at the retail front and must be committed to work on the weekends.

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Answering incoming phone calls from customers and make appointment for customers.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Contributes to team effort by accomplishing related results as needed.
• Experience as a Receptionist, Front Office Representative or similar role is preferred.
• Experience handling multiple phone lines.
• Professional attitude and neat appearance.
• Strong customer service skills.
• Effective interpersonal skills, friendly with positive mindset.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Comfortable working in a fast-paced environment.
• Able to work on weekends.

Responsibilities:

• lst level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Marine Service Engineer
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 5000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• In-charge of repair / service sales division
• Main Engine & aux engine repair, pumps, compressors, purifier and hydraulic at shipyard, working anchorage, OPL, follow voyage, PSA & Jurong port (ship owner, ship manager / Shipyard – DDW Pax ocean, ST Marine, Keppel / Industry – sewage treatment, Jurong & Kranji / Spares & equipment supplier / Engineer solution)
• Prepare & submit repair /service quotation to customer
• Get quotation from repairer
• Co-ordinate and arrange internal and external service team
• Co-ordinate between customer, agent & vessel for dispatching our teams to go onboard vessel to carry out repair/servicing job and or pre-work inspection
• Follow up with customer on status of our offer
• Co-ordinate with repairer & customer for any claims, dispute or complaint on work done or supply
• Prepare & submit inspection / service report to customer in accordance with ISO requirement & standard, filing of report is part of the job scope as per requirement
• Update & submit, sales report - quotation, enquiry against actual sale statistic report by weekly, monthly & yearly
• Co-ordinate between the sales team & production / service team for reconditioning work of stock item
• Coard vessel to meet Capt / Chief engineer for service & spares sales call & inspection in due course
• Carry out risk assessment for each service and observe safe work practice and regulations onboard vessels & in the workshop is part of the job responsibilities

APPLY NOW!!!

• Min. ITE in Marine or Mechanical Engineering
• Min. 3 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66039 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

• Exposure with developers & institutional developers.
• Comprehensive exposure to local consultants, architects and engineers.
• Conversant with different type of contracting procedures.
• Able to handle business development on their own.
• Build and maintain strong customer relationships while supporting the tender and business development team, project clients and consultants in their tender bids.
• Coordinate with tender department and HQ in scope of work and project executions and responding to requests, clarifications, and resolving any issues promptly and diligently.
• Coordinate with tender team to manage proposal response process, including detailed tender/ bid requirements.
• Initiate customer visits and processing of various sales proposal, quotations and contracts.
• Manage relationship with existing and potential clients to develop new opportunities and advance organisation’s business interests.
• Business development experience in the contract market with high-end architects, consultants and end-user clients.
• Take charge of client acquisition and create new business opportunities to maintain the company’s relevance and competitive edge.
• Conduct the necessary market analysis to identify potential working partners for targeted projects.
• Communicate with the potential clients, consulting firms etc. to collect the information of targeted projects.
• To perform market research and identify prospective local projects leads.
• Resourceful and possess good market intelligence on potential upcoming projects.
• Conversant with local authorities’ requirements and engineering standards.
• Good working knowledge of general construction, especially in large and heavy civil engineering project.

Job Details

• Basic : $2000 - $2300
• Working hours : 6 days per week including weekend, 3 different shift, will arrange when interview (3 shfts 10am to 6pm. 1pm to 9pm. 12pm to 8pm.)
• Location : Suntec City
• Sell camera or digital product

Job Scope:

• Attend to customers’ enquires via email, phone or face to face.
• To prepare documents pertaining to Redemption of free gifts.
• To promote the Sales of Accessories for Cameras.
• To assist in the Online Workshop Registration.
• To register consumers for events.
• To prepare Corporate Redemption.
• To maintain overall cleanliness and operations of Studio

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Tan Kah Lee

EA Personnel Reg No.: R23116010

Office hours

Location: Changi

1. Deliver personalized service over the telephone to customers on Housing loan, car loan and auto loan on their services enquiries in an effective and efficient manner.
2. Review customer existing home loan package and advice accordingly on the various option available
3. To protect home loan portfolio by managing customer expectation on loan repricing package offered
4. To respond and follow up on customers’ request promptly and accurately
5. Identify cross-sell opportunities during customer interaction and proactive calling.
6. Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

Regards,

Lini

Recruitment Consultant

R22108463

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Strategic Sourcing: Develop and implement sourcing strategies for process and construction materials across Asian markets, including China and Malaysia.

Supplier Management: Identify, evaluate, and negotiate with suppliers to ensure quality, cost-effectiveness, and timely delivery of materials.

Contract Management: Draft and manage supplier contracts, ensuring compliance with company policies and legal requirements.

Market Analysis: Conduct market research and analysis to understand material trends, pricing, and availability in China, Malaysia, and other parts of Asia.

Cost Optimization: Continuously seek opportunities to optimize costs without compromising quality or delivery timelines.

Risk Management: Assess and mitigate risks related to procurement, such as supply chain disruptions or geopolitical factors in Asian markets.

Collaboration: Work closely with internal stakeholders, including engineering, project management, and finance teams, to align purchasing activities with project timelines and budget requirements.

Compliance: Ensure compliance with regulatory and company procurement policies in China, Malaysia, and other Asian countries.

Performance Metrics: Establish and monitor KPIs to evaluate supplier performance and drive continuous improvement initiatives.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Responsibilities

• Efficient and effective Scheduling/ Rostering of Sessions for all the Therapists.
• Sales experience: Answering enquiries and converting to paying clients
• Manage Walk-ins, Emails and Phone Enquiries.
• Follow Up with Therapy Sessions
• Finance Matters, Invoicing and receipts.
• Managing of Therapy Materials
• Coordinating and attending Weekly Meetings, taking minutes.
• Organizing and categorizing of paperwork, documents and computer- based information.
• Manage stocks inventory
• Assisting in Event Management and organizing workshops/ seminars.
• House Keeping making sure the cleanliness and upkeep of the Centre.
• Ad-hoc duties assigned.

Job Requirements

• Candidates need to have experience, efficient and effective in Scheduling/ Rostering of Sessions for all the Therapists.
• Answering enquiries and converting to paying clients.
• Customer Service Oriented
• Able to be independent to run the Centre/ Clinic.

Job Description & Requirements

Successful candidate will assist Service Manager on the following tasks:

• Site daily operations, routine/ad-hoc maintenance and service work for industrial water treatment systems in semiconductor and pharmaceutical industries.
• Conduct routine equipment inspection, performance checking/review, data collection, repair and trouble-shooting of industrial pure water and wastewater systems.
• Perform regular PM /calibration for equipment and instruments.
• Any other duties given by Service Manager.

Skills and Experience:

• Degree/Diploma/Certificate in Chemical, Environmental or Mechanical Engineering.
• Preferably with 3-5 years of related experience in operations for industrial water treatment systems.
• Must be a hands on person
• A team player that is willing to work with different age groups and nationalities.

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Job Description

The Service Advisor in the automotive industry acts as a bridge between customer and service department. They assess, suggest, schedule, and ensure customer satisfaction.

Core Responsibilities

• Prepare accurate accident repair estimates and provide a necessary supplementary estimate.
• Provide guidance and support to customers regarding vehicle maintenance and repair services.
• Possess the ability to troubleshoot basic vehicle faults and problems.
• Gather feedback and encourage customers to leave a good review.
• Conduct thorough Pre-Delivery Inspection (PDI) to ensure the quality of the vehicle before handover.
• Prepare servicing schedule, job card and daily status.
• Prepare Job Quotation for all O&A jobs requested by customer.
• Attend to customers’ need & requests.
• Updating of maintenance book (record all job history).

Skills, Experience & Qualifications

• Minimum of 2 years of experience as a Service Advisor/Customer Service role within the automotive industry.
• Good communication and interpersonal skills.
• Adapt to a fast-paced environment and be flexible with changing priorities.
• Proficient computer skills to manage customer information and process service orders.
• Primary/Secondary, GCE 'O'/'N', Nitec/Diploma/Degree

About Active Ageing Centres (AAC):

Our AAC serve as a key point of contact for seniors under our care, where we proactively reach out to them, organize social activities, and provide opportunities for interaction with the community. Our aim is to enable seniors to adopt an active lifestyle, pre-empt social isolation, and refer them to assistance in a timely fashion. We hope to improve the health outcomes of seniors living in the community through providing a suite of programs to help them live healthier lives and support their aspirations to age in place.

Responsibilities:

• Assist in coordinating support services and organising activities for the seniors
• Assist in planning & coordinating programmes and activities for the seniors
• Assist in managing, supervising and supporting volunteers
• Conduct Community Screener and ensure buddying & befriending criteria are met
• Assist in conducting outreach
• Assist Programme Executive to prepare monthly report
• General admin duties

Requirements:

• Min. GCE ‘A’ Level, Diploma with Social Service
• Good communication & interpersonal skills
• Preferably with interest and passion for the elderly
• This position is on contract basis

Work Location: Buangkok Green/ Bukit Batok/ Fajar/ Choa Chu Kang/ Holland Close

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

• Well Established Company
• Basic $3800 - $5500 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Working Days: Monday to Friday
• Working hours: 8.30am to 6pm
• TRAINING PROVIDED

Job Responsibilities:

• Planning / Assign sub-contractors and manpower for the maintenance work and from project handover
• Supervising & Managing of Sub-contractor to carry maintenance & servicing works
• Plan and schedule Preventive Maintenance
• Perform routine check, system back-ups & restoration, troubleshooting and upgrading / improvement of system to ensure optimal functioning of BMS/DCS/PLC/SCADA System
• Record servicing & maintenance data and generate service report
• Provide Technical / Operational guidance, engineering solution to the Maintenance Site Facility Management
• Others ad hoc duties as assigned

Job Requirements:

• Minimum Diploma or Degree in Mechanical / Mechatronic / Electrical Engineering or equivalent
• Knowledge on BMS / PLC / HVAC will be a plus point
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Basic Salary + Fixed Allowances (UP$2700) + Incentive

• Variable Bonus + Meal Provided

• Working days & hours: 5.5 Days

• Various location in Singapore

• Excellent Welfare & Benefits

• Well Established Japanese F&B Company

• On-Job Training Provided

Job Scope

• Greet customers.
• Attend to customer needs & requests in a pleasant manner.
• Serving, taking orders & clearing tables.
• Provide good customer service.
• Promote menu items.
• Restaurant Daily Opening / Closing duties.
• Cashiering duties.
• Be able to handle your assigned table of customers confidently.
• Other ad-hoc duties as assigned.

Requirement

• GCE O Level and above
• 0 – 2 years related experience in F&B

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

Summary Benefits :

• Basic up $2600 - $3500
• East / North
• Engineering - Electrical

Responsibilities :

• Assist in project coordination, equipment installation arrangement, testing and commissioning
• Assist manager in provide solution to the tasks requested by clients on problem of all Electrical
• Liaise with clients, vendors, contractors and sub-contractors
• Build positive relationship with customers and clients
• Work with internal department for process of project claim, Variable order(if any) etc
• In charge of project hand over to client or maintenance department

Requirements :

• Diploma/Degree in Electrical or relevant engineering is advantage
• Entry Level is welcomed. Training is provided
• Preferably to have Class 3 Driving License
• Candidate with relevant experience will have added advantages

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)

Job Responsibilities:

• Registration of patients, queue management.
• Dispensing of medications and collecting payment
• Support doctors in simple procedures and chaperones
• Stocks taking of medication, consumables and equipment including replenishment.
• Basic clinic housekeeping

Job Requirements:

• Minimum GCE N / 'O' level/ NITEC/Diploma in related field
• Good interpersonal and communication skills.
• Passionate to learn and work in the Healthcare sector
• Ability to organise, plan and implement
• Good communication and interpersonal skills
• Meticulous, Independent, able to multi-task and follow-through with minimum supervision

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

• Join a leading Hair & Beauty brand!
• Non - sales role
• Attractive salary packages + allowances + Commission + perks & benefits (Up to $3,000 per month)
• Permanent role
• A supportive and collaborative working environment.
• Training and career development opportunities
• 6 off days per month (Weekdays + Weekends)
• Convenient work locations island wide

Responsibilities:

• Assist in daily outlet operations to ensure smooth service.
• Greet customers upon arrival, handle inquiries about services via phone, email, or in person, and process payment transactions.
• Register customer details in the system.
• Book and confirm appointments through phone and email.
• Maintain a clean and tidy reception area to create a welcoming environment.
• Manage stock levels by conducting stock-taking and placing orders as needed.
• Perform other ad hoc duties as assigned

Requirements:

• No experience required - training will be provided.
• Experience in a similar role is highly advantageous.
• Strong communication and interpersonal skills, with a customer-focused attitude.
• Customer service-oriented and able to build strong client relationships.

Interested applicants please click on the APPLY NOW button or email your resume to ⁠[email protected]

Careerally Pte Ltd | EA Licence: 24C2215
EA Personnel Name: Hon Csia Fui (Han Jiahui)
EA Personnel No: R1875919

Role

• Provide financial counselling to patients and third party.
• Administer admission and discharge of patients.
• Bill handling including Mediclaim and deposits collection.
• Handle customers’ enquiries regarding bills.
• Coordinate admin duties as assigned with different stakeholders to ensure smooth operation.

Requirements

• Min Diploma / Degree in any courses
• Min 2 years of patient service associate / patient service coordinator experience

Mon to Friday, office hours

Up to $4.2K

Interested candidates, please forward your resume to [email protected]

Recruit Express Pte Ltd (99C4599)

Consultant: Huang Jingsheng Kevyn (R1333338)