Role Description

This position is responsible for handling all customers’ requests – call-in, walk-in, breakdown recovery and enquiries to deliver prompt and highest level of 7 customer commitments and satisfaction.

Responsibilites

Service Advisor:

• Assist to prepare extended quotations
• Responsible to take in vehicle while other service advisors are busy, to understand current vehicle situation from driver)
• Provide updates to customer regarding vehicle status inside various group chats
• Responsible to open recovery Work-order for Service contract or internal billing
• Responsible to open new trucks work-order and billing as per Sales Team request

Service Planning:

• Prepare service planning and communicated to respective customers
• Sending reminders to ensure the planning is adhered as per schedule
• Provide update to member on workshop performance achievement
• Fully accountable for pre-planned activities to ensure workshop & service bookings are filled
• Maintain consistent communications with customers to minimize missed service booking
• Fully responsible for VOSP updating to ensure 100% conversion within Planner / VOSP / LDS
• Ensure proper and timely update of customers’ details within the system for seamless flow of information between systems
• Ensure 100% conversion of service bookings intake / day & follow-up promptly with no-shows
• Check and ensure all proper documentation
• Attend to customers and vendors query for any dispute/discrepancies arise
• Prepare PO to suppliers / contractors
• Ensure 3 ways matching (Purchase Order vs Delivery Order if applicable vs Invoice) on dates, completeness and accuracy prior to submission to Business Control department

Other administrative duties:

• Track and monitor vendor invoices are received timely and in complete order. This is to avoid any further payment delay beyond agreed credit term
• Closely monitor and follow up debtors and liaise with relevant parties to ensure prompt payment and healthy debtors for the service department
• Any additional duties assigned by Managers
• The above list of job duties is not exclusive or exhaustive and may be change reasonably based on situation by the management

Competencies

1. Customer Orientation - Identify the needs of customers, both internal and external, to deliver an effective customer experience
2. Sales Closure - Perform numerical calculations and execute selling strategies to complete sales of products to the satisfaction of buyers and sellers
3. Customer Relationship Management Operations - Establish strategies, technologies and practices to manage and analyse data on customer interactions throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth
4. Service Planning & Implementation - Develop and implement strategies and plans for the service operations
5. Order Fulfilment Administration - Administer receiving, processing, delivery and optimisation processes for orders, in order to support business and customer requirements
6. Sales Closure - Perform numerical calculations and execute selling strategies to complete sales of products to the satisfaction of buyers and sellers

Duration of Attachment Offered

• 6 months

Roles & Responsibilities

Official working hours: 5 Days

Salary: Basic $3000 - $5000 plus Overtime

Working location: Tuas or Site

• To carry out inspection, troubleshooting & repair of marine equipment such as hatch cover, winches and crane on site.
• To carry overhauling of marine equipment or components in workshop, such as winches, cylinders , motor.

Requirements

We are looking for an experienced Hydraulic/Mechanical Service Engineer who capable to work in marine industry.

• Nitec, Diploma or Degree in Mechanical or Electrical Engineering or equivalent
• At least 1 years working experience in Mechanical, Hydraulic, Electrical, Marine, or heavy engineering Industry. Preferably with service and troubleshooting skill.
• Capable in mechanical and hydraulic and mechanical troubleshooting.
• Good coordination skill and capable to supervise repair team at shipyard and during vessel repair.
• Positive attitude and able to work under pressure to complete work within timeframe.
• Eager to learn and good team player.
• Capable to prepare service reports and able to communicate well with colleague, customer and contractor.
• Willing to work overtime and travel overseas for short period.

Job Purpose:

Mechanics maintainand repair machines, heavy equipment, cranes,and sub-assemblies in the workshop.

Responsibilities:

• Positive outgoing approach and attitude to all tasks
• Maintenance and servicing experience on heavy machinery crawler or mobile, forklifts, MEWPs. Experience working on mobile cranes such as Linkbelt, Tadano, Kato, Sany, XCMG, Zoomlion (highly desirable, however we will train and upskill the right candidate from all mechanical backgrounds)
• Experience working in planned and reactive maintenance environments.
• Strong diagnostic and fault-finding skills.
• Strong time management skills
• High attention to detail with the ability to complete paperwork and service records accurately.
• The ability to pass a medical pre-employment examination.
• Any other ad-hoc dutiesas assigned by the Company.

Qualifications:

Possess either NITEC or Diploma in Mechanical Engineering

Experience:

• Minimum 5 years’ experience in related industry.
• Able to work from plans specification.

Competency:

• Able to work well in team as well independently.
• Possess valid SG class 3 driving licence.
• Possess valid Class 4 & 5 driving licence will be an advantage.

Service Engineer

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential!

Role & Responsibilities

· Provide customer support for our Company’s products such as handling their enquiries with tact and courtesy.

· Perform on-site advice, installation, preventive maintenance and repairs of our Company products.

· Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.

· Proactive in informing customers of additional product and services we offer.

· Handle all essential resources, materials and equipments for effective and efficient delivery.

Key Competencies

· Good level of customer service experience.

· Good communication skills to enable interaction with internal and external customers.

Qualification:

· NITEC/ Diploma in IT/Engineering/Electrical/Mechanical/Computer-related or equivalent discipline.

· Candidates without prior working experience are welcome as on-the-job training will be provided.

· Possess a valid Singapore Class 3 Driving License.

Benefits:

· Learning culture where every employee is engaged in learning and development growth.

· Team programs and activities that celebrate individual and team’s success.

· Long service award recognition for our committed and dedicated colleagues.

· Health insurance and flexi-benefits cater for the employee’s health and wellness.

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

Responsibilities:

• Duties include, but not limited to application support, troubleshooting, advise customers on technical and application issues, preventive maintenance, repair and calibration activities
• Able to complete administrative tasks associated with service field, balance customer visits and requests, documentation and reporting to supervisors and management
• Apply your technical knowledge and experience to solve technical problems and perform complex repairs onsite, via phone or email
• Travel to customer sites for repair and preventive maintenance
• Assure that repair, calibration and service work is performed in compliance with the manufacturer specification
• Establish and maintain positive relationships and promote service products

Requirements:

• A background of Chemistry with minimum 2 years’ experience in analytical instrument field, calibration, troubleshooting and repair of instruments
• Strong computer, communication and customer service skills
• This position requires a highly motivated individual that is capable of completing assigned tasks with little supervision
• Possess valid driving license

Salary will commensurate with qualifications and experience. Interested candidates are invited to write in with full curriculum vitae, current and expected remuneration, recent photograph and contact numbers to:

Responsibilities:

1. Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10. Prepares and reviews contract terms and conditions

11. Presents the proposal to the customer.

12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13. Other relevant duties as assigned

Requirements:

1. Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. Driven to delight the customer with options/offerings to meet their needs.

6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers

Responsibilities

• Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)
• Create connections to potential clients from provided leads and sources through phone calls
• Send reminders to clients for upcoming appointments
• Prepare monthly sales conversion report

Requirements

• Ability to work independently and be an excellent team player
• Excellent communication and interpersonal skills
• Experience in relevant fields will be an added advantage
• Shift require

We are seeking a highly skilled and motivated Service Engineer to join our team. The ideal candidate will be responsible for providing technical expertise, performing maintenance, and delivering support services to ensure the efficient operation of equipment and systems.

• Designing and developing electrical systems for marine vessels
• ⁠Installing and commissioning electrical systems on ships
• Supervising the work of marine engine technicians
• Inspecting and testing electrical systems and equipment
• Maintaining and repairing electrical systems and equipment
• Designing tray routes and electrical panel positions
• Creating single-line diagrams of lighting and other electrical panels
• ⁠Supervising the installation, cabling, and termination of electrical equipment
• Independently testing and Commissioning electrical panels
• Presenting surveys of electrical systems to relevant authorities

Job Responsibilities

• Oversee the Superintendents'offices and Customer Relations (CR) centre
• Manage the CR assistant and office assistant
• Arrange entry pass, accommodation, transport, carpark and meal for customers
• Handle the visitor list, daily planner and Customer Feedback
• Prepare Customer Satisfaction Report
• Monitor inventory and verify invoices of vendors
• Support company events
• Take and collate project photos for publicity purpose

Job Requirements

• Able to develop good working contacts and good relationships with customers
• Willing to undertake other assignments when called upon
• Excellent interpersonal skills, handling and managing customers' complaints, ability to co-ordinate and organise levents and functions
• Bachelor of equivalent in any discipline
• Minimum 2 years of customers relations experience
• Training will be provided

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Tuas Yard)

51 Pioneer Sector 1 628437

(Islandwide transport provided)

Working hours

Monday – Thursday: 8:00am – 5.15pm

Friday: 8:00am – 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

We are looking for proactive marine service engineer who are familiar with 2-Stroke & 4-Stroke Engines, Engine Components Overhaul and maintenance, general mechanical dismantling and assembly works.

Job Description:

· Inspect, diagnose and troubleshoot and carryout repair, maintenance or reconditioning of marine engines 2 & 4

Stroke Main/Aux Engines, Crankshaft & Camshaft Replacement and other onboard machinery.

· Collaborating with internal teams to address customer needs and provide technical assistance.

· Performing on-site repairs, maintenance and reconditioning jobs onboard the vessels in shipyards, ports,

anchorage or voyage and offshore with the team of service technicians.

· Carry out removal and installation work onboard vessels and general servicing and repair in the workshop.

· Interact with customers during the work execution.

Requirements:

· Diploma/Degree in Mechanical, Marine or Engineering related field.

· At least 5 years relevant experience within the engine overhaul industry.

· Be able to work on board vessel's engine room environment, Shipyards, Anchorage etc and travel overseas for

assignments.

· Excellent technical knowledge and problem-solving skills.

· Possess positive and responsible attitude towards work.

· Able to work with other specialists of the same or lower skill level and successfully complete projects.

· Ability to work independently.

· Ability to create internal and external work reports.

· Able to do overtime and work during weekends and public holidays for urgent repair jobs.

· Salary will commensurate according to experience & qualifications.

Additional Information:

· 5 days’ work week

· Transport provided from Choa Chu Kang and Pioneer MRT and vice-versa.

· Variable bonus and better medical benefits.

· Career growth & learning opportunity.

Sales Engineer offers specialized chemistry programs and related services for downstream oil and gas operations, aimed at maximizing production, protecting assets, and reducing operating costs and environmental impact. Through on-site problem-solving and innovative technologies, our team delivers solutions that assist energy customers in overcoming complex challenges in the most demanding energy frontiers. Our downstream team utilizes advanced chemistries and technologies to provide Oil & Gas customers with comprehensive and sustainable solutions to safeguard their assets, mitigate risks, and enhance profitability

Responsibilities:

• Leading Chemical Treatment Programs: Responsible for the chemical treatment programs at the client’s site, ensuring optimal performance and promptly addressing any deviations from the treatment plan.
• Analytical Field Testing: Comprehend the principles of field testing procedures and collaborate with service technicians to perform routine field testing
• Reporting and Communication: Provide regular chemical treatment program reports to clients, keeping them informed about progress and updates according to the agreed schedule.
• Inventory and Equipment Management: Oversee the planning of chemical stock levels in Singapore and manage inventory at client sites. Maintain an equipment maintenance program to ensure 100% equipment uptime and seamless operations.
• Monthly Technical Review: Prepare and deliver comprehensive monthly review materials to clients. These reviews serve as a valuable platform for discussing program effectiveness and identifying areas for improvement.
• Value-Added Projects: Actively source and develop value-added projects in collaboration with clients. These projects are designed to reduce the Total Cost of Operation (TCO) with Ecolab’s product.
• Troubleshooting and Collaboration: When clients encounter challenges related to chemical treatment programs or Ecolab’s products, step in to troubleshoot and collaborate with team members to find solutions.
• Proposal Development for New Opportunity: Develop chemical treatment proposals to enhance efficiency and address specific client requirements. Present new chemical treatment proposals to client. Lead the initiation and evaluation of new applications.
• Contract Management: Collaborate with application engineers and service technicians to ensure compliance with contractual obligations.
• Business Performance Review: Prepare and present the executive performance results material to the key client stakeholders and the head of the department. This can occur quarterly, half yearly or annually depending on contract obligation.
• Client Relationship Management: Building and nurturing strong relationships with clients is paramount. Frequent engagement ensures effective communication and mutual understanding.
• Billing and Invoicing Process: Maintain bookkeeping for client accounts under your responsibility. Verify billing amounts and work with the billing team to issue invoices to customers.

Requirements:

• Bachelor’s Degree (Chemical Engineering) with at least 8 years of relevant technical Sales & Service experience
• Should have technical sales or field sales support experience
• Must have a valid Class 3/3A Singapore Driver’s License
• Working knowledge of boilers, cooling towers, and wastewater treatment systems
• Experience with refinery or chemical processing is advantageous
• Curious and eagle to find out what customers’ needs and good approach to solutioning
• Effective critical thinking and problem solving skills
• Customer oriented and always ready to engage with customers
• Able to work in a refinery/chemical plant

MAIN RESPONSIBILITIES:

The Field Service Engineer is responsible for providing technical field assistance in promoting spare part sales, maintenance, operation, equipment installation supervision and startup and/or shutdowns for all CPM processes. The Field Service Technician must have strong business and communications skills to establish and maintain strong relationships with the customer. Analytical and problem-solving skills are just as essential to this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Promoting aftermarkets/replacement spare parts or services for existing and potential new customers

· Identify customer's needs and sales opportunities to help future growth

· Provide technical field assistance in maintenance, installation, operation, and startup for CPM equipment; prepare customer field report after each trip.

· Perform inspections of existing CPM equipment during plant shutdowns, assist plant/contractors with recommended repairs/parts and provide each customer with a field report.

· Evaluate fabricated product when asked; prepare non-conformance report when necessary and work with internal and external customers to resolve issues.

· Provide technical training or maintenance presentations to relevant customer and responsible for tracking customer claim.

· Work integrally with internal employees and external customers to promote the CPM Aftermarket service, to meet group initiatives and objectives.

· Assist contractors in the erection of CPM equipment at customer site.

· Participate in company meetings in order to increase communication, understanding, and teamwork.

· Cross train with engineers/technicians to learn technical processing information.

· Observe all customer and OSHA safety rules.

· Perform other related duties as required and assigned.

QUALIFICATION AND SKILLS:

· Associate degree or equivalent from a two-year college or technical school, preferably in Engineering.

· A minimum of 2 years of experience in animal feed or biomass related manufacturing industry.

· Good written and verbal communication skills.

· Establish and maintain effective working relationships with co-workers, customers, and vendors.

· High integrity and ethics.

· Working knowledge in AutoCAD is a plus point.

· Required knowledge of Microsoft Office.

· Be able to communicate in English fluently and at least one local language.

· Ability to travel on need basis – domestically or internationally and up to 50% of the time.

Job Description:

• Coordinates, prioritizes, and resolves issues encountered by the team.
• Optimizes the usage of manpower, standard time, equipment, and energy of the team.
• Escalates critical/complex issues that will impact the business and manage quality issues.
• Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
• Forecast, monitor, and document financial performance against plan.
• Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Manage a team of service technicians direct reports, and a few in-house subcontractors.
• Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.
• Responsible for contract renewals and simple repair quotations process.
• Drive EH&S initiatives, create EHS awareness and monitor compliance
• Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins

Job Requirement:

• Degree/Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Business Central or similar tools.
• Understanding of EH&S standards and practices.
• Passionate in picking up knowledge of Professional/Commercial Foodservice Equipment
• Meticulous and able to handle large volume of work with high accuracy.
• Independent worker who is reliable to deliver without supervision.

Job Description

· Work closely with business, distributors/end customers, internal customers to ensure timely delivery of equipment.

· Coordinate work process and information to ensure the timely arrival of heavy equipment or delivery information to customer.

· Ensure smooth running of daily service operation and resolve on-site operational issues and customer service level satisfaction.

·Liaising with existing customer and handling customer enquiry and feedback

· Work well with the engineers and mechanics on the follow up updates of service calls and job delivery.

· Liaise internal daily operation movements.

. Update weekly Service Job Card No.

· Monitor training records

· Liaising with existing customer and handling customer enquiries and feedback.

· Must be responsible, committed and able to meet deadlines

· Build good relationship with the management, team and customers.

· Other adhoc duties that may be assigned.

Job Requirements:

· Preferably with Diploma in Administration / Engineering

· With 2-3 years of experience handling operation / customer service coordination

· Support business objectives; deliver high level of service & performance.

· Familiar with heavy equipments such as reach stacker, crawler crane, excavators, trucks and forklift will be an advantage

· Good communication and interpersonal skill

Introduction:

We are looking for dynamic, committed individuals to join our Sales team as Sales Executives to grow our HORECA business.

Job Highlights / Benefits

• Staff lunch provided
• In-house gym
• Staff discount
• Walking distance from Tuas Link MRT

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing FMCG clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• Diploma in Business / Marketing / Sales
• At least 2 years of relevant experience is preferred
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

*Position Overview:*

We are seeking a skilled and experienced Marine NavCom Service Engineer to join our team. The ideal candidate will have at least 4 years of hands-on experience in the installation, troubleshooting, and servicing of a wide range of marine navigation and communication systems, including but not limited to MARINE RADAR systems, chartplotters, ECDIS, AIS, VDR, VHF radios, MF/HF SSB, autopilots, and maritime IT equipment. Additionally, knowledge in IT/networking and VSAT systems is essential for this role. A General Operator's Certificate (GOC) is recommended. The candidate should also possess a general understanding of marine electrical and electronics systems. Flexibility and a willingness to travel are required for this position.

*Key Responsibilities:*

Install, troubleshoot, and service various marine navigation and communication systems including MARINE RADAR systems, chartplotters, ECDIS, AIS, VDR, VHF radios, MF/HF SSB, autopilots, maritime IT equipment, and VSAT systems.
Conduct regular maintenance checks and inspections on installed systems to ensure optimal performance and compliance with safety regulations.
Diagnose and resolve technical issues efficiently to minimize downtime and ensure the continuous operation of onboard systems.
Provide technical support and guidance to onboard crew members regarding the operation and maintenance of navigation and communication systems.
Collaborate with internal teams and external stakeholders to coordinate installations, upgrades, and repairs as needed.
Keep abreast of industry developments, regulations, and technological advancements in marine navigation and communication systems.
Document all service activities, including installation procedures, troubleshooting steps, and solutions provided, accurately and comprehensively.
Qualifications and Experience:

Bachelor's degree or equivalent in Electrical/Electronics Engineering, Telecommunications, or a related field.
Minimum of 4 years of hands-on experience in the installation, troubleshooting, and servicing of marine navigation and communication systems.
Proficiency in the installation, configuration, and maintenance of MARINE RADAR systems, chartplotters, ECDIS, AIS, VDR, VHF radios, MF/HF SSB, autopilots, maritime IT equipment, and VSAT systems.
Strong knowledge of IT/networking principles and protocols.
General Operator's Certificate (GOC) is recommended.
Familiarity with marine electrical and electronics systems is desirable.
Excellent problem-solving skills and the ability to work efficiently under pressure.
Effective communication and interpersonal skills.
Flexibility and willingness to travel frequently, including assignments at sea or in remote locations.
Commitment to maintaining high standards of safety and compliance with regulatory requirements.
If you meet the above qualifications and are looking to join a dynamic team in the maritime industry, we encourage you to apply for this exciting opportunity.

Job description

JOB PURPOSE

To support the Commercial Diving Department by performing maintenance, repairs, and inspections of leisure and commercial diving equipment. The Junior Diving Technician will ensure all equipment operates efficiently and meets safety standards, enhancing operational reliability and customer satisfaction.

DUTIES & RESPONSIBILITIES

Equipment Maintenance and Repair:

• Inspect, service, and repair diving regulators, BCDs, breathing air compressors, and associated equipment.
• Perform hydrotesting of diving cylinders and ensure compliance with regulatory standards.
• Conduct air quality analysis for compressors to maintain safe breathing air standards.

Commercial Equipment Support:

• Assist in the maintenance and troubleshooting of Surface Rescue Panels (SRP), cascade systems, and Launch and Recovery Systems (LARS).
• Support the repair and maintenance of decompression chambers and other specialized commercial diving systems.

Technical Operations:

• Perform routine checks and diagnostics on all diving-related equipment.
• Keep detailed records of maintenance, inspections, and repairs for compliance and quality assurance.

Customer Support:

• Provide technical guidance to customers regarding the use and care of diving equipment.
• Address client inquiries and ensure high levels of service satisfaction.

Health and Safety:

• Adhere to workplace safety protocols and industry standards
• Identify potential risks during equipment handling and mitigate them effectively.

MINIMUM QUALIFICATIONS AND EXPERIENCE

Education: Diploma or Degree in Mechanical, Electrical, Marine, or related engineering disciplines.

Experience:

• Minimum 1-2 years of experience in servicing diving equipment.
• Hands-on experience with regulators, BA compressors, hydrotesting, and air quality analysis.

Exposure to SRP panels, cascade systems, LARS, and chambers will be an added advantage

KEY SKILLS AND COMPETENCIES

FUNCTIONAL SKILLS & COMPETENCIES

Technical Skills:

• Proficiency in repairing and maintaining diving equipment.
• Knowledge of commercial diving systems and their operation.
• Familiarity with air quality testing standards and hydrotesting processes.

Core Competencies:

• Problem-solving and troubleshooting abilities.
• Precision and attention to detail in technical tasks.
• Strong organizational skills for maintaining records and workflows.

GENERAL SKILLS & COMPETENCIES

• Effective communication skills for customer and team interactions.
• Ability to work independently and as part of a team in a fast-paced environment.

Commitment to continuous learning and staying updated with industry advancements.

Job Type: Full-time

Work Location: In person

Benefits:

• 5 days work week + 1 month 1 saturday
• Monday to Friday (8.45am to 5:30pm)

Job Description:

This is a contract role for a Customer Service Admin located in Tuas. Our client is one of the licensed warehouses, specialised in handling and storage of dutiable cargo like alcoholic beverages and tobacco.You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments