Job Description Summary
Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.
Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.
This person will serve as the Customer Partner for our key Invest Accounts in Singapore Public Sector and will lead a small team of professionals.
Customer Success
· Create, maintain, and develop deep customer relationships and bring 'the best
of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers.
· Senior advisor to customer; differentiate Kyndryl based on our unique value
and through making full use of our ecosystem.
· Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship
& team building activities for customer / employee satisfaction.
· Day to day Account Mgmt and delivery to be managed by the Delivery Partner
Commercial Success
· Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals.
· Conceptualize and execute strong “win strategy” to convert new scope deals
for targeted accounts.
· Deliver on budget, owning revenue, profit/loss, and growth objectives
(opportunity identification and ownership) for existing customer accounts led
· Ensues account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account.
Distinctive Expertise
· Build deep industry expertise and apply that expertise to help customers realize value.
· Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all off Kyndryl’s value to the customer.
· Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship.
· Act as door opener to new relationships within the customer.
· Ensure account compliance and lead accounts with integrity.
People
· Invest in the development of the people on the account and across
Kyndryl to develop the next generation of talent through leadership
of immediate and broader team
· Mentors junior Account Partners and provides skills assessment
· Support Kyndryl in achieving its Diversity, Equity and Inclusion goals
· Act as a steward of the Kyndryl culture
Job Qualifications
· University Graduate and minimum of 15 years working experience in IT
· More than 10 years of IT services sales experience in Singapore Public Sector
· Experience in managing P&L of greater than US$30 million
· Work experience with global multinational IT service provider preferred
