The System Operations Specialist will be supporting the backend systems for the global customer support team that provides digital advertising solutions to client.

Work location: Central

Working hours: Mon-Fri, 9am-6pm

Responsibilities

• Manage various internal system backend configurations including customer support ticketing system & internal product feedback, testing tools, and category/form/routing
• Manage global routing workflow design and execution across multiple layers of customer support & Product specialist teams on internal ticketing platform
• Configure backend routing to ensure full schedule and skillset coverage across regions and products
• Design routing logic to manage multiple channels including tickets and chat to ensure reply SLA for and optimise for 24/7 support
• Establish ticket escalation channels with various XFN & RD teams, to continuously bring solutions closer to advertiser
• Analyze data and escalation feedback to identify opportunities for improving the routing workflows and strategize with regional operations teams to drive routing changes based on changing product landscape
• Manage and design a 24/7 staffing roster from a workforce management POV for internal and external teams
• Govern the process & documentation of system configuration and logic, working with cross-functional stakeholders to ensure they're aligned and up-to-date with business needs

Job Requirements

• BA/BS degree or above
• 4+ years of experience in a customer operations/support team or customer support platforms such as Zendesk/Salesforce Service Cloud/Zoho Desk
• Good communication skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives
• Process-oriented, able to formulate and optimize operational processes based on business context to improve efficiency and customer experience
• Good data analytical and business analysis skills; proficient with excel/spreadsheets
• A fast learner and self-starter with a good sense of judgment
• Familiarity with digital adverting platform e.g. Google, Meta, TikTok advertising solutions is a plus

RESPONSIBILITIES

• Provide customer service support via phone and email.
• Attend to Customer’s enquires on product, RFQ and deliveries.
• Preparing of shipping document and import/export documentation.
• Monitor and ensure outgoing shipments being delivered as prescribed.
• Monitor and ensure incoming shipments being cleared timely.
• Processing of invoice promptly.
• Extract and tabulate data for report analysis using Microsoft Office Suite.
• Performing of general housekeeping within the workplace and maintaining of a safe working environment.
• Perform any other duties as and when assigned by the Management.

REQUIREMENTS

• Diploma holder or its equivalent.
• Knowledge and experience in shipping preferred.
• Min 2-3 years of relevant work experience in Shipping or freight.
• Proficient in MS Office applications.
• Able to start work in short notice.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Kong Ai Huong (Ellie)
EA Personnel Reg No: R24121212

• MNC
• Location: Alexandra Road
• Monday - Friday: 8.30AM - 5.30PM

Our client is a MNC in consumer electronics, business equipment and Electrical components.

RESPONSIBILITIES:

• Responsibly manage and resolve customer inquiries via phone, email, social media platforms, and live chats in a timely and effective manner.
• Collaborate closely with internal teams to ensure swift resolutions.
• Proactively identify and escalate trends in queries, potential issues, and recurring service failures to team leads/managers, implementing necessary corrective actions to prevent future problems.
• Accurately log all customer service requests and follow-up interactions into the CRM system promptly.
• Aid in the processing and invoicing of local and export spare part orders.
• Generate weekly customer service reports and provide weekly and monthly reports to Business Units (BU) and Head of Department (HOD).
• Manage spare parts inventory efficiently.
• Undertake additional assigned duties and/or project work as required.

REQUIREMENTS:

• Previous experience in a Call Centre, Banking, or Customer Service (both calls and correspondence) setting is advantageous.
• Demonstrates a positive mindset with a "CAN-DO" attitude and a strong commitment to providing high-quality customer service.
• Exhibits excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Familiarity with SAP is a plus.
• On-the-job training will be provided to ensure competency in fulfilling role responsibilities.
• For home appliances.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

We are now expanding our team and are looking for a captain to join our enthusiastic and passionate team at the three Michelin starred Restaurant Zén.

Zén is the sister restaurant to Frantzén in Stockholm. The tasting menu is carefully curated and based on both local and world-class delicacies. Guest can expect the finest ingredients sourced from the region and beyond. The gastronomic experience spans three floors in a classic shophouse building in downtown Singapore.

The successful candidate:

• Has at least 3 years of experience within a Michelin star environment.
• Will be expected to provide the highest levels of service to our guests and gain extensive knowledge of our food and drink menu.
• Has excellent communication skills and enthusiasm for delivering first class service and a willingness to learn are essential in this role.
• Is a team player and assist throughout the restaurant by ensuring that every opportunity to give high-quality service is completed. Teamwork is essential and required by all our staff.

Our goal is to collaborate with talented Restaurant Professionals and offer opportunities to learn and grow within the profession.

Join us and be part of our Front of house team.

Job descriptions:

• Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails
• Provide technical support for resolution of customer problems, incidents, issues, request and queries.
• Escalate issue and follow up.
• Data entry all cases into system accurately and timely
• Respond to customer email timely
• Apply to procedure, process and meet KPI.

Requirements:

• Min GCE ‘N’ level / Nitec / Diploma
• 1-2 years of customer service experiences
• PC literate
• Good communication skills.

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590

Who we are

COL is an independent neighborhood restaurant and bar on Keong Saik Road focusing on a high quality, seasonal food offer with an emphasis on sharing and coal and wood fireplace cookery. With a casual but elegant service style that we’ve become known for, exceptional wines and cocktails we’ve built a strong local following and we’re looking to continue doing this for the year ahead.

Role:

• Ensure the highest level of member experience with your personal finesse and proactiveness.
• Highlight specials and provide menu recommendations, take orders, and attend to special requests.
• Engage with members, guests, and the team.
• Set up tables and side stations and deliver the highest level of service and attentiveness to our guests.

What we are looking for:

• 1 - 3 years of relevant work experience
• Passionate about hospitality
• Reliable and good team player with an engaging personality
• Basic knowledge of wine, spirits, cocktails
• Flexible with schedule and shifts
• Able to work on Public Holiday and Eve

Key Benefits:

• 5-day work week (Tuesday to Saturday and every last Sunday of the month)
• Flexi Benefits
• Late Night Transport
• Birthday Leave Birthday credits ($75 col voucher - 1month validity)
• 30% staff discount at COL & 1880
• Meal Allowance $168
• Transport Allowance $100
• 14 Annual Leave (increase yearly)
• Performance & Salary Review twice a year
• Bonus
• Group Insurance ( GP- unlimited free consultation & medicine, Hospitalisation, TCM)

Job Descriptions:

• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions
• Presents the proposal to the customer.
• Other relevant duties as assigned

Requirements:

• Diploma to Bachelor's degree in engineering with at least 2 years’ relevant sales experience
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyse, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Driven to delight the customer with options/offerings to meet their needs.
• Is willing to learn new options/offerings and upgrade their skillset to better serve customers

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to kenneth(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Kenneth Tan Guan Quan

EA Personnel Reg No: R1550240

~WEST REGION~ (Company 2ways transport provided)

Key Responsibilities:
• Answer and direct phone calls from customers.
• Assist in the preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Update and maintain office policies and procedures.
• Order office supplies and research new deals and suppliers.
• Act as the point of contact for internal and external customers.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
• Shipment arrangement Import/Export handling.

Requirements:
• Able to work in a fast-paced environment, independently and good with teamwork.
• Highly driven with a positive attitude, customer-centric mindset with good interpersonal skills.
• Able to start immediately or within a short notice period will be an advantage.

OTHER INFORMATION

• O level with experience / fresh diploma in logistics or relevant field
• 5.5day (Alternate saturday - halfday)
• Basic + AWS + VB

Working hours: 0830hrs-1730hrs (Mon-Fri)

0830hrs-1230hrs (Alternate Sat)

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Responsibilities:

• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first level troubleshooting with regard to the Internet e-services
• Escalating complex queries for superior’s intervention
• Engaging customer in change management campaigns
• Suggest improvements arising from feedbacks or interaction with the customers
• Submit daily report in a timely manner

Requirement:

• Min O level / ITE / Diploma in any discipline
• 1 year exp in Customer Service / Call Centre will be added advantages
• Possess excellent customer service, communication and interpersonal skills

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590

Job Description:

We are seeking a skilled and experienced Watch Technician to join our team. The ideal candidate will have a passion for watches and exceptional technical skills in repairing and servicing a wide range of timepieces. The Watch Technician will be responsible for diagnosing issues, performing repairs, and ensuring that each watch meets our high-quality standards.

Responsibilities:

-Diagnose issues with watches and determine appropriate repair solutions.

-Perform routine maintenance, cleaning, and servicing of watches.

-Repair and replace watch parts as needed, including movements, crystals, and straps.

-Test and calibrate watches to ensure accuracy and performance.

-Maintain detailed records of repairs and services performed.

Requirements:

Proven experience as a Watch Technician or similar role.

-Strong technical skills in repairing mechanical and quartz watches.

-Knowledge of watch movements, components, and tools.

-Attention to detail and a commitment to quality craftsmanship.

-Excellent communication and customer service skills.

-Ability to work independently and efficiently in a fast-paced environment.

-Certification from a recognized watchmaking school or program is a plus.

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level education
• Min 1 year experience in Customer Service / Call Centre
• Possess excellent customer service, communication and interpersonal skills

Interested candidates please forward a detailed resume and email to [email protected]

Consultant : Daniel Lee / EA Personnel No : R1989151

Location: Geylang Bahru

Schedule: Follow a 5-6-5-6 pattern for working weeks (as per roster).

Time: 8AM - 5PM

"Discover a meaningful career path in the compassionate and vital Funeral Industry, where every day brings an opportunity to make a profound difference in people's lives."

Responsibilities:

• Manages phone calls
• Performs data entry and maintains records
• Offers optimal solutions or alternatives for complaints
• Collaborates closely with the operations department
• Undertakes any other assigned ad-hoc duties

Requirements:

• A minimum of 2 years' customer service experience with a Diploma qualification
• Capable of working shifts, including Public Holidays and overtime hours
• Has proficiency in IT skills

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

• Location: Geylang Bahru
• Schedule: Follow a 5-6-5-6 pattern for working weeks (as per roster).
• Time: 8AM - 5PM
• Yearly renewable Contract

"Discover a meaningful career path in the compassionate and vital Funeral Industry, where every day brings an opportunity to make a profound difference in people's lives."

Responsibilities:

• Skilled in managing call center hotlines and initiating timely follow-up actions
• Efficient in coordinating funeral arrangements effectively
• Adaptable to conducting client meetings in-office, on-site, and virtually
• Facilitate the transfer of deceased individuals to funeral homes
• Collaborate closely with operations personnel and the Finance Team
• Perform any other ad-hoc tasks as required

Requirements:

• A minimum of 2 years of experience is required.
• Having a Class 3 driver's license would be beneficial.
• Experience in the relevant industry is advantageous.
• Candidates should be able to work shifts, including Public Holidays and overtime.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

• MNC
• Location: Alexandra Road
• Monday - Friday: 8.30AM - 5.30PM

Our client is a MNC in consumer electronics, business equipment and Electrical components.

RESPONSIBILITIES:

• Responsibly manage and resolve customer inquiries via phone, email, social media platforms, and live chats in a timely and effective manner.
• Collaborate closely with internal teams to ensure swift resolutions.
• Proactively identify and escalate trends in queries, potential issues, and recurring service failures to team leads/managers, implementing necessary corrective actions to prevent future problems.
• Accurately log all customer service requests and follow-up interactions into the CRM system promptly.
• Aid in the processing and invoicing of local and export spare part orders.
• Generate weekly customer service reports and provide weekly and monthly reports to Business Units (BU) and Head of Department (HOD).
• Manage spare parts inventory efficiently.
• Undertake additional assigned duties and/or project work as required.

REQUIREMENTS:

• Previous experience in a Call Centre, Banking, or Customer Service (both calls and correspondence) setting is advantageous.
• Demonstrates a positive mindset with a "CAN-DO" attitude and a strong commitment to providing high-quality customer service.
• Exhibits excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Familiarity with SAP is a plus.
• On-the-job training will be provided to ensure competency in fulfilling role responsibilities.
• For home appliances.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.

What you’ll do

You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.

Responsibilities

• Lead the post-sale the engagement, retention, and growth of your customers partnered closely with the Account Executive
• Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
• Build and foster relationships with senior executives in business, product, engineering, finance and IT in partnership with the Account Executive and team
• Evangelize Stripe customer success stories and customer success systems and processes
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry
• Aligned with the account team perform quarterly business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on thet innovation and improvement needed to optimize the Stripe user experience
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations across Greater China, preferably working with a technical product
• Mandarin-speaking is essential in this role
• Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Has handled difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Must work within a team environment with sales and services peers
• Ability to navigate data and people to find answers
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Preferred requirements

• Experience working within a high-growth technology company
• Experience with consumption-based businesses is a plus

Hybrid work at Stripe
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Pay and benefits
The annual salary range for this role in the primary location is S$185,800 - S$278,600. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Responsibilities

• Monitor tool performance metrics consistently to ensure high uptime, rapid ticket resolution, and overall operational efficiency;
• Establish feedback loops with the support team to continuously refine tool functionalities based on real-world challenges and advertiser requirements;
• Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies;
• Gather insights from various channels (internal and external teams) QA and amalgamate them for actionable insights;
• Gathering in industry knowledge and best practices to improve CSAT;
• Ensure all managed tools deliver an intuitive, smooth, and efficient user experience for advertisers;
• Gather and integrate feedback from users to facilitate continuous tool refinement;
• Analyze data and feedback to identify trends and opportunities for improving tools and the overall advertiser experience;
• Identify relevant data sources, extract data for analysis, and apply analytics tools independently to generate insights;
• Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies.

Qualifications

• BA/BS degree or above with 5+ years of product operations experience with digital advertisement products or on saas platforms;
• Familiar with advertising solutions on Google, Meta, and Snapchat platform is a plus;
• A fast learner and self-starter with a good sense of judgment and critical thinking skills;
• Experience building business cases from market research and analysis;
• Excellent communication and organizational skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives;
• Strong data and business analysis skills; comfortable with spreadsheets;
• Knowledge of MS Excel, Power BI, Tableau or Lookerstudio is a plus;
• Experience working in a sales/client-facing capacity.

• Expansion headcount
• Opportunity for growth
• Leadership opportunity

A financial services client is looking for a Treasury Director to join the team.

Reporting into the Group Treasurer, you will oversee a team of junior treasurers; overseeing the daily treasury activities. This includes cash management, liquidity management, treasury risk and management reporting. As the business is looking to expand, the Treasury Director will also work with the Group Treasurer for any projects relating to treasury risk, policies.

The ideal candidate should have at least 15 years relevant treasury management experience within financial services. Strong leadership skills, ability to challenge difficult situations, good stakeholder management skills and communication skills a pre-requisite for the role.

Look forward to hearing back, thank you.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

As a Customer Support Specialist you will provide a helping hand to our Customers who are growing their business with HubSpot.

Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how HubSpot works.

In this role, you’ll get to:

• Develop deep knowledge of the HubSpot software
• Partner with our customers to effectively resolve issues through phone, email and chat.
• Answer how-to questions and help customers navigate a variety of tools within HubSpot
• Diagnose software issues and engage with our product and engineering teams using established processes
• Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services
• Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

We are looking for people who:

• Fluent in English and Japanese
• Find creative problem solving fulfilling & challenging
• Are self-motivated & eager to learn
• Thrive in a dynamic environment and are comfortable with ambiguity
• Adapt quickly to changing priorities and customer needs
• Passionate about working with customers and finding solutions that make their goals possible
• Outstanding communicator, articulate, fluid conversationalist
• Interested in building technical skills and learning about HTML, CSS, APIs and more

Job Descriptions

• Manage customer flow and seating arrangement
• Greet customers, take orders, serve food and beverages and clear tables
• Respond promptly to customers’ enquiries with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and collect payment using a credit card machine/ cash register.
• Prepare and serve hot and cold beverages according to standard operating procedures.
• Ability to make coffee using espresso machines will be an added advantage
• Ensure restaurant cleanliness daily by clearing tables, returning dishes to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Job Requirements

• 1~2 years of relevant exprience

Benefits

• Attendance allowance of $100 for 1 month of perfect attendance
• 14 days annual leave
• 14 days medical leave
• 60 days hospitalisation leave

Working hours

• 6days 44hrs

Job Description

· In Charge of Import/Export Documentation & Processes

· Shipping documentation (Import/ LC/ documentation/ Bill of Lading / FTA Agreement)

· Provide customer support for shipments and advise various country customary rules and regulations;

· Handling customer enquires or complaints

· Liaise and maintain good relations with agents and shipping companies.

· Other Administrative and ad-hoc duties if required

Requirements

· Minimum GCE N or O level

· Required to speaks to our Chinese counterparts

· Responsible, positive attitude, be able to work independently and as a team player

· Preferably with Logistics/ Shipping / Freight Forwarding Experience

About Us: @ASK Training Pte Ltd is a leading provider of educational services dedicated to empowering individuals with the knowledge and skills they need to succeed in their careers and personal development. We offer a wide range of courses and programs designed to meet the diverse needs of our students and clients.

Job Description: We are seeking a dedicated and enthusiastic individual to join our team as a Career Service Executive. As a Career Service Executive, you will play a pivotal role in assisting individuals in their career development and job search efforts. You will provide guidance, resources, and support to help our clients navigate their career paths and achieve their professional goals.

Key Responsibilities:

• Act as the primary point of contact for student seeking career development assistance, providing personalized guidance and support.
• Conduct individual career counseling sessions to assess clients' career goals, interests, and skills, and develop customized action plans. Communicate with trainers, students, and clients to ensure smooth program delivery and participant satisfaction.
• Assist clients with resume and cover letter writing, interview preparation, job search strategies, and networking techniques.
• Collaborate with employers, recruiters, and industry professionals to identify job opportunities and connect students with potential employers.
• Maintain accurate records of client interactions and outcomes, ensuring confidentiality and privacy of client information.
• Stay informed about relevant career development resources, tools, and technologies to enhance service delivery.

Qualifications:

• Strong interpersonal, communication, and problem-solving skills.
• Previous experience in career counselling, recruitment, or related roles preferred.
• Good communication and interpersonal
• Commitment to maintaining professional ethics and standards in career services.
• Proficient in both written and oral communication.
• Minimum educational attainment of Diploma.
• Ability to work effectively with diverse populations and tailor services to meet individual needs.
• Familiarity with job search strategies, resume writing, and interviewing techniques.

Responsibilities

· Ensure excellent customer service support in crypto trading via live chat or email;

· Be familiar with company's trading platform and be up-to-date on platform’s campaigns / events;

· Follow communication procedures, guidelines and policies;

· Manage feedback & provide proper solutions within the service level time limits; ensure proper follow & resolution;

· Understand customer’s needs and convert it constructive feedback to management;

· Continuously seek improvement to enhance team’s performance and work efficiency;

· Go the extra mile to engage customers.

Requirements

· Diploma/Degree in any discipline;

· Min. 3 years of experience in a customer service role under banking or financial industry

· Newly Graduate are welcome

· Knowledge in Helpdesk management tools and reporting;

· Fluency in English in communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus;

· Great passion to develop knowledge and career in fintech/crypto trading, knowledge of blockchain, crypto, and P2P payments is a big plus;

· High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit;

· Passionate for customer service industry and can accept to work under different work shifts including weekends and public holidays.

Duties and Responsibilities:

• Build and maintain good rapport with customers through understanding their requirements and needs
• Answering the telephone/ emails to manage customer's inquiries and providing quotations
• Work with operations team to fulfill customer request, instructions and rectify issues
• Planning and Coordination with internal departments and customers
• Documentation and data entry
• Provide administration support to Warehouse Operations
• Other ad-hoc duties as assigned

Requirements

• Tertiary qualification in any related field
• Two years of experience in customer service. Applicants with shipping sales experience will be advantageous.
• Possess good verbal and written communication skills.
• Outgoing personality with good interpersonal, Public Relations and negotiation skills
• Resourceful, resilient and self-motivated
• No experience required
  

Here at THE PROVIDORE SINGAPORE we frankly believe that we are stronger as a team!

TEAMWORK MAKES THE DREAM WORK!

We take pride in having an environment that is open and welcoming, to achieve our goals together. With an emphasis on communication and connection, we promote opportunities for all to develop and achieve success; our employees are our family, and we strive to create an inclusive and positive culture for all!

Across our various roles and departments, we have a diverse workforce that is built on the strengths of each and every individual. Our ethos is to create an environment where our people matter, and a place where we celebrate each other’s success.

If being part of a fun, dynamic team that works hard yet plays harder is something you are looking for, what are you waiting for? You might just be the next celebrated member of our team!

Visit https://theprovidore.com/careers/ for more opportunities and to apply directly!

OUR BRANDS:

1. THE PROVIDORE SINGAPORE

Western Cuisine

• Downtown Gallery, Mandarin Gallery. Paya Lebar Quarters, Raffles City, Raffles Place and Wisma Atria

2. RISTORANTE LUKA

Japanese & Western Fusion

• Tanjong Pagar and Cross Street Exchange

3. SUSHI KATORI

Omakase Sushi

• Tanjong Pagar

4. THE WINE DISTRIBUTION COMPANY (TWDC)

• Ayer Rajah Crescent

HIRING FOR:

SERVICE CREW (Part-Time / Permanent Part-Time opportunities also available)

1. RISTORANTE LUKA

Japanese & Western Fusion

Job Description:

You will be responsible for presenting our guests with the menu, taking their orders in a restaurant setting, help answer any queries and assist in making recommendations on meal bundles, serving food and beverages, and performing cashiering duties.

• Follow the standards of service as per requirements and training
• Provide a warm, friendly welcome to all our guests
• Recommend and promote meal items to our guests, as well as advising them on any on-going promotions
• Taking and timely serving of orders, including food and beverages to our guests; cross-checking with both guests and back-of-house team to ensure accuracy of orders
• Inputting of orders into the point-of-service (POS) system and settling of bills with our guests
• Attend and promptly respond to our guests on only queries and / or needs
• Help to prepare tables for meals such as topping-up of cutleries and condiments, as and when required
• Assist in the upkeep of overall cleanliness and housekeeping of the restaurant and work areas
• Any other skill-development or ad-hoc task as assigned

Job Requirements:

• No experience required

*If you do not have prior experience or training, we welcome your application if you are genuinely keen to learn, grow and develop as we have a long and positive track record of developing our entry-level Service Crew into Supervisors, Assistant Restaurant Managers, Restaurant Managers and Multi-Outlet Managers

*There are also career development options as a Barista, Bartender and even in the back-of-house (BOH) if the interest and passion is there

• Able to work under pressure in a fast-paced, yet fun environment
• Great communication skills with positive, interpersonal skills
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

We look forward to receiving your application, and the opportunity to meet you!