Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

Job responsibilities

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs
• Generate regular CSAT reports and perform detailed analysis to identify trends, patterns, and areas for improvement.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments as per the framework across set product attributes on Advertisement products
• Conduct thorough analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards and ensure measurable and trackable coaching mechanisms
• Gather insights from internal and external teams, and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications

• Bachelor’s Degree with a minimum of 4 years' of relevant experience, preferably from a tech customer support vendor program.
• Analytical experience solving problems using data and providing actionable business insights
• Proficient in data analytics tool such as MS Excel
• Knowledge in visualization tools (e.g. Tableau/Power BI)
• Experience in resolving and communicating issues with both technical and non-technical audiences
• Excellent oral and written communication skills
• Domain knowledge in Advertisement tech/digital technology is a plus

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level education
• Min 1 year experience in Customer Service / Call Centre
• Possess excellent customer service, communication and interpersonal skills

Interested candidates please forward a detailed resume and email to [email protected]

Consultant : Daniel Lee / EA Personnel No : R1989151

Descriptions:

• Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails
• Provide technical support for resolution of customer problems, incidents, issues, request and queries
• Escalate issue and follow up
• Data entry all cases into system accurately and timely
• Respond to customer email timely
• Apply to procedure, process and meet KPI

Requirements:

• Min GCE ‘N’ level / Nitec / 'O' level / Diploma
• 1-2 years of customer service experiences
• PC literate
• Good communication skills.

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590

• 5.5 working days (Mon-Fri 8.30am - 5.30pm; Sat 8.30am-12pm)
• Office location at Boon Lay
• $800 Transport Allowance (Own Transport / Vehicle)
• Bonus Benefit
• MNC

Responsibilities

• Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
• Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions.
• Developing and implementing service strategies to enhance customer experience and meet service objectives.
• Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.
• Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
• Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving.
• Lead and manage the service department, including staffing, training and performance management of service personnel.
• Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.
• Monitor and evaluate the service team’s performance, providing regular feedback, coaching and recognition to drive individual and team excellence.
• Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
• Monitor and analyse service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.
• Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.
• Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.
• Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies.
• Stay updated on industry trends, best practices and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Ding Xin Er
EA Personnel Reg No: R22106669

(CENTRAL REGION) - Robinson Road

We are seeking an assistant manager / manager who is driven and passionate about delivering exceptional service and value to our valued clients.

The ideal candidate must have a strong background in Trust with people management experience and possess a growth mindset.

Key Responsibilities:

• Manage a portfolio of trust accounts, ensuring compliance with the terms of the trust documents, legal requirements, and fiduciary duties
• Manage and oversee the day-to-day administration of trust accounts, including but not limited to opening new bank or brokerage accounts, distribution to beneficiaries, fund transfer, and investment management
• Carry out periodic reviews of assigned trust portfolios to ensure proper administration and identify potential risks
• Maintaining accurate and updated trust records
• Create Viewpoint Master files, set up and uploaded all trust documents into ViewPoint and maintenance of all necessary principal records and trust files
• Acts as a primary point of contact for trust clients and ensures transparency in trust administration by providing high-quality customer service to clients, building strong relationships, and addressing their inquiries
• Ability to draft and review trustee minutes, resolutions, or any trust related documents
• Work closely with other departments to coordinate services for clients
• Collaborate with professional advisors, investment managers and banks in the management of the assets of the trusts and foundations
• To assist the head of department in mentoring and guiding the junior trust administrators

Qualifications Requirements:

• Bachelor's degree in business administration, law, finance, accounting, or relevant field
• 3 to 6 years of experience in Trust Administration or relevant; candidates with solid relevant experience will be considered for a manager position
• Proven experience in an assistant managerial role or managerial role
• Solid understanding of relevant trust laws and regulations related to trusts, estate planning, taxation, and fiduciary responsibilities
• Strong analytical skills, attention to detail, and problem-solving abilities
• Excellent communication skills, both written and verbal
• Ability to work in a discreet and utmost confidentiality with high ethical standards to protect clients' data
• STEP qualification will be an added advantage

Other Information:

• We offer a competitive salary and benefits package, a collaborative work environment, and opportunities for growth and development
• Hybrid working arrangement for confirmed staff

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Job Description & Requirements

• Dry Cleaning company is looking for committed customer service specialist to help us provide the best in market customer service experience. You should be independent, organized, friendly and proactive in counter service position.

Roles & Responsibilities:

1. 5.5 working days, weekend and PH not working.
2. Carry out daily shop operation and duties.
3. Manage and ensure the cleanliness, opening and closing of shop
4. Respond to customer queries, follow the job process as stated in the laundry procedures.
5. Ensure all payments received are accurate and tally with the daily sale reports.
6. Register new customer & update customer database.

Skills:

1. Basic knowledge of garment material and laundry cleaning process
2. Good command of English in both verbal and written communication
3. Confident with a pleasant disposition and well-groomed
4. A friendly personality and meticulous working attitude
5. Able to work independently.
6. Retail or admin experience preferred.

Our client is a reputable company and is looking for a talent who is keen and willing to be stationed overseas in Papua New Guinea for a period of three years.

What is covered?

• Flight ticket, VISA, accommodation, food, and tax will be wholly taken care of by the company.
• You will be allowed to go back to your home country once (28days AL) or twice a year (14days AL each) upon 1 year completion of service.

You will be in charge of:

• Servicing heavy mining and construction equipment.
• Supervision of staff, providing quotes to customers, communicating the plan to the customer and staff, scheduling maintenance, and ensuring the
  smooth operation of the business.

Other responsibilities

• Improve service department processes to optimize customer satisfaction and return on investment (ROI – the ratio of profit or money earned over the total cost of investment, including time, labor, parts etc.)
• Ensuring equipment for delivery to customers, for display or demonstration is set up and properly organized.
• Collaborate with the parts department or the parts department manager to order parts needed to complete service.
• Communicating with customers, and other internal departments to obtain details of work to be carried out, location, and time frames.
• Perform quality control and ensure service tickets (orders from customers for repairs or service on equipment) are delegated to the right team member based on skill level and equipment knowledge.
• Preparing the work order, clearly outlining the service problem in sufficient detail so that the Mechanical Technician may carry out the repair accurately and completely to the customer's satisfaction with a minimum of questions.
• Perform basic diagnosis of mining and construction equipment.
• Keeping a log of work orders, ensuring that the work orders are routed to the correct departments and are promptly and correctly closed for billing.
• Verifying, approving, and closing work orders and forwarding to the Administration.
• Completing all functions pertaining to the processing of warranty promptly.
• Prepares and administers an annual operating budget for the service department.
• Develop and implement strategies to increase sales and profitability of the service department
• Assists in the collection of past-due accounts.
• Purchase, Sales, and Logistics Coordination
• Grow service department sales while controlling expenses
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff
• Ensuring health and safety standards are maintained.

Requirement

• Degree or Certificate in the related field.
• Minimum of 5 years experience as a Service Manager in the Mining Machinery industry preferably from well-known in the industry such as Komatsu, Caterpillar, Hitachi, and XCMG.
• Ability to communicate well in writing and speaking in English.
• In-depth understanding of Heavy Machinery Functions and Parts
• Proficient in using Microsoft Office Applications.
• Experience evaluating business performance and providing effective and accurate reports
• Product knowledge of heavy equipment used in mining and construction as well as truck and transport equipment.
• Strong time management and staff training skills
• Strong negotiation and customer service skills
• Can work with minimum supervision
• Ability to analyze sales data and forecast demand
• Strong leadership and team management skills
• Ability to prioritize tasks and work under pressure in a fast-paced environment
• Driving skills is a must

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Peh Hui Xian (Mich)
EA Personnel Reg No: R24120511

(CENTRAL REGION) - Robinson Road

We are seeking an assistant manager / manager who is driven and passionate about delivering exceptional service and value to our valued clients.

The ideal candidate must have a strong background in Trust with people management experience and possess a growth mindset.

Key Responsibilities:

• Manage a portfolio of trust accounts, ensuring compliance with the terms of the trust documents, legal requirements, and fiduciary duties
• Manage and oversee the day-to-day administration of trust accounts, including but not limited to opening new bank or brokerage accounts, distribution to beneficiaries, fund transfer, and investment management
• Carry out periodic reviews of assigned trust portfolios to ensure proper administration and identify potential risks
• Maintaining accurate and updated trust records
• Create Viewpoint Master files, set up and uploaded all trust documents into ViewPoint and maintenance of all necessary principal records and trust files
• Acts as a primary point of contact for trust clients and ensures transparency in trust administration by providing high-quality customer service to clients, building strong relationships, and addressing their inquiries
• Ability to draft and review trustee minutes, resolutions, or any trust related documents
• Work closely with other departments to coordinate services for clients
• Collaborate with professional advisors, investment managers and banks in the management of the assets of the trusts and foundations
• To assist the head of department in mentoring and guiding the junior trust administrators

Qualifications Requirements:

• Bachelor's degree in business administration, law, finance, accounting, or relevant field
• 3 to 6 years of experience in Trust Administration or relevant; candidates with solid relevant experience will be considered for a manager position
• Proven experience in an assistant managerial role or managerial role
• Solid understanding of relevant trust laws and regulations related to trusts, estate planning, taxation, and fiduciary responsibilities
• Strong analytical skills, attention to detail, and problem-solving abilities
• Excellent communication skills, both written and verbal
• Ability to work in a discreet and utmost confidentiality with high ethical standards to protect clients' data
• STEP qualification will be an added advantage

Other Information:

• We offer a competitive salary and benefits package, a collaborative work environment, and opportunities for growth and development
• Hybrid working arrangement for confirmed staff

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolving customers enquires and feedbacks.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complains appropriately should the situation arises.

Requirements:

• Diploma in all disciplines of study.
• No experience needed (Training provided)
• Candidates from Hotel / Hospitality / Retail industry preferred. Ex Cabin Crew welcome to apply too.
• Good communication skills and customer service orientated attitude
• Ability to liaise with English & Chinese speaking clients is essential.

Working Hours: 5 days work week (3 weekdays + 2 weekends)

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page.com/cadmusresources/job/L979YVW6 to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

Responsibilities:

• Strategically develop and execute sales plans to meet or exceed sales targets.
• Lead and mentor the CS team towards achieving business goals.
• Stay updated on product knowledge to provide accurate information to customers.
• Generate delivery orders and invoices for clients.
• Follow up diligently to ensure adherence to credit terms by clients.
• Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Finance, Quality Assurance, Logistics, Product Development)
• Analyse customer order history, monitor repeat orders, take actions to understand situation and alert the Sales Director /Senior BD Executive on follow-up actions.

Requirements:

• Experience in handling customer orders and coordinating with production and delivery teams.

HOW TO APPLY:

Interested applicants, please send your latest resume to ref16(at)trustrecruit.com.sg or click on “Apply Now” and provide the below details in your resume.

• Current salary (breakdown)
• Expected salary
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Charmaine Tin Zi Jin

EA Personnel Reg No: R23113892

Job Descriptions

• Manage customer flow and seating arrangement
• Greet customers, take orders, serve food and beverages and clear tables
• Respond promptly to customers’ enquiries with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and collect payment using a credit card machine/ cash register.
• Prepare and serve hot and cold beverages according to standard operating procedures.
• Ability to make coffee using espresso machines will be an added advantage
• Ensure restaurant cleanliness daily by clearing tables, returning dishes to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Job Requirements

• 1~2 years of relevant exprience

Benefits

• Attendance allowance of $100 for 1 month of perfect attendance
• 14 days annual leave
• 14 days medical leave
• 60 days hospitalisation leave

Working hours

• 6days 44hrs

Job Descriptions:

• Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails
• Provide technical support for resolution of customer problems, incidents, issues, request and queries.
• Escalate issue and follow up.
• Data entry all cases into system accurately and timely
• Respond to customer email timely
• Apply to procedure, process and meet KPI.

Job Requirements:

• Min GCE ‘N’ level / Nitec / Diploma
• 1-2 years of customer service experiences
• PC literate
• Good communication skills.

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590

The System Operations Specialist will be supporting the backend systems for the global customer support team that provides digital advertising solutions to client.

Work location: Central

Working hours: Mon-Fri, 9am-6pm

Responsibilities

• Manage various internal system backend configurations including customer support ticketing system & internal product feedback, testing tools, and category/form/routing
• Manage global routing workflow design and execution across multiple layers of customer support & Product specialist teams on internal ticketing platform
• Configure backend routing to ensure full schedule and skillset coverage across regions and products
• Design routing logic to manage multiple channels including tickets and chat to ensure reply SLA for and optimise for 24/7 support
• Establish ticket escalation channels with various XFN & RD teams, to continuously bring solutions closer to advertiser
• Analyze data and escalation feedback to identify opportunities for improving the routing workflows and strategize with regional operations teams to drive routing changes based on changing product landscape
• Manage and design a 24/7 staffing roster from a workforce management POV for internal and external teams
• Govern the process & documentation of system configuration and logic, working with cross-functional stakeholders to ensure they're aligned and up-to-date with business needs

Job Requirements

• BA/BS degree or above
• 4+ years of experience in a customer operations/support team or customer support platforms such as Zendesk/Salesforce Service Cloud/Zoho Desk
• Good communication skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives
• Process-oriented, able to formulate and optimize operational processes based on business context to improve efficiency and customer experience
• Good data analytical and business analysis skills; proficient with excel/spreadsheets
• A fast learner and self-starter with a good sense of judgment
• Familiarity with digital adverting platform e.g. Google, Meta, TikTok advertising solutions is a plus

RESPONSIBILITIES

• Provide customer service support via phone and email.
• Attend to Customer’s enquires on product, RFQ and deliveries.
• Preparing of shipping document and import/export documentation.
• Monitor and ensure outgoing shipments being delivered as prescribed.
• Monitor and ensure incoming shipments being cleared timely.
• Processing of invoice promptly.
• Extract and tabulate data for report analysis using Microsoft Office Suite.
• Performing of general housekeeping within the workplace and maintaining of a safe working environment.
• Perform any other duties as and when assigned by the Management.

REQUIREMENTS

• Diploma holder or its equivalent.
• Knowledge and experience in shipping preferred.
• Min 2-3 years of relevant work experience in Shipping or freight.
• Proficient in MS Office applications.
• Able to start work in short notice.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Kong Ai Huong (Ellie)
EA Personnel Reg No: R24121212

• MNC
• Location: Alexandra Road
• Monday - Friday: 8.30AM - 5.30PM

Our client is a MNC in consumer electronics, business equipment and Electrical components.

RESPONSIBILITIES:

• Responsibly manage and resolve customer inquiries via phone, email, social media platforms, and live chats in a timely and effective manner.
• Collaborate closely with internal teams to ensure swift resolutions.
• Proactively identify and escalate trends in queries, potential issues, and recurring service failures to team leads/managers, implementing necessary corrective actions to prevent future problems.
• Accurately log all customer service requests and follow-up interactions into the CRM system promptly.
• Aid in the processing and invoicing of local and export spare part orders.
• Generate weekly customer service reports and provide weekly and monthly reports to Business Units (BU) and Head of Department (HOD).
• Manage spare parts inventory efficiently.
• Undertake additional assigned duties and/or project work as required.

REQUIREMENTS:

• Previous experience in a Call Centre, Banking, or Customer Service (both calls and correspondence) setting is advantageous.
• Demonstrates a positive mindset with a "CAN-DO" attitude and a strong commitment to providing high-quality customer service.
• Exhibits excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Familiarity with SAP is a plus.
• On-the-job training will be provided to ensure competency in fulfilling role responsibilities.
• For home appliances.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

We are now expanding our team and are looking for a captain to join our enthusiastic and passionate team at the three Michelin starred Restaurant Zén.

Zén is the sister restaurant to Frantzén in Stockholm. The tasting menu is carefully curated and based on both local and world-class delicacies. Guest can expect the finest ingredients sourced from the region and beyond. The gastronomic experience spans three floors in a classic shophouse building in downtown Singapore.

The successful candidate:

• Has at least 3 years of experience within a Michelin star environment.
• Will be expected to provide the highest levels of service to our guests and gain extensive knowledge of our food and drink menu.
• Has excellent communication skills and enthusiasm for delivering first class service and a willingness to learn are essential in this role.
• Is a team player and assist throughout the restaurant by ensuring that every opportunity to give high-quality service is completed. Teamwork is essential and required by all our staff.

Our goal is to collaborate with talented Restaurant Professionals and offer opportunities to learn and grow within the profession.

Join us and be part of our Front of house team.

Job descriptions:

• Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails
• Provide technical support for resolution of customer problems, incidents, issues, request and queries.
• Escalate issue and follow up.
• Data entry all cases into system accurately and timely
• Respond to customer email timely
• Apply to procedure, process and meet KPI.

Requirements:

• Min GCE ‘N’ level / Nitec / Diploma
• 1-2 years of customer service experiences
• PC literate
• Good communication skills.

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590

Who we are

COL is an independent neighborhood restaurant and bar on Keong Saik Road focusing on a high quality, seasonal food offer with an emphasis on sharing and coal and wood fireplace cookery. With a casual but elegant service style that we’ve become known for, exceptional wines and cocktails we’ve built a strong local following and we’re looking to continue doing this for the year ahead.

Role:

• Ensure the highest level of member experience with your personal finesse and proactiveness.
• Highlight specials and provide menu recommendations, take orders, and attend to special requests.
• Engage with members, guests, and the team.
• Set up tables and side stations and deliver the highest level of service and attentiveness to our guests.

What we are looking for:

• 1 - 3 years of relevant work experience
• Passionate about hospitality
• Reliable and good team player with an engaging personality
• Basic knowledge of wine, spirits, cocktails
• Flexible with schedule and shifts
• Able to work on Public Holiday and Eve

Key Benefits:

• 5-day work week (Tuesday to Saturday and every last Sunday of the month)
• Flexi Benefits
• Late Night Transport
• Birthday Leave Birthday credits ($75 col voucher - 1month validity)
• 30% staff discount at COL & 1880
• Meal Allowance $168
• Transport Allowance $100
• 14 Annual Leave (increase yearly)
• Performance & Salary Review twice a year
• Bonus
• Group Insurance ( GP- unlimited free consultation & medicine, Hospitalisation, TCM)

Job Descriptions:

• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions
• Presents the proposal to the customer.
• Other relevant duties as assigned

Requirements:

• Diploma to Bachelor's degree in engineering with at least 2 years’ relevant sales experience
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyse, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Driven to delight the customer with options/offerings to meet their needs.
• Is willing to learn new options/offerings and upgrade their skillset to better serve customers

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to kenneth(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Kenneth Tan Guan Quan

EA Personnel Reg No: R1550240

~WEST REGION~ (Company 2ways transport provided)

Key Responsibilities:
• Answer and direct phone calls from customers.
• Assist in the preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Update and maintain office policies and procedures.
• Order office supplies and research new deals and suppliers.
• Act as the point of contact for internal and external customers.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
• Shipment arrangement Import/Export handling.

Requirements:
• Able to work in a fast-paced environment, independently and good with teamwork.
• Highly driven with a positive attitude, customer-centric mindset with good interpersonal skills.
• Able to start immediately or within a short notice period will be an advantage.

OTHER INFORMATION

• O level with experience / fresh diploma in logistics or relevant field
• 5.5day (Alternate saturday - halfday)
• Basic + AWS + VB

Working hours: 0830hrs-1730hrs (Mon-Fri)

0830hrs-1230hrs (Alternate Sat)

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Responsibilities:

• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first level troubleshooting with regard to the Internet e-services
• Escalating complex queries for superior’s intervention
• Engaging customer in change management campaigns
• Suggest improvements arising from feedbacks or interaction with the customers
• Submit daily report in a timely manner

Requirement:

• Min O level / ITE / Diploma in any discipline
• 1 year exp in Customer Service / Call Centre will be added advantages
• Possess excellent customer service, communication and interpersonal skills

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590

Job Description:

We are seeking a skilled and experienced Watch Technician to join our team. The ideal candidate will have a passion for watches and exceptional technical skills in repairing and servicing a wide range of timepieces. The Watch Technician will be responsible for diagnosing issues, performing repairs, and ensuring that each watch meets our high-quality standards.

Responsibilities:

-Diagnose issues with watches and determine appropriate repair solutions.

-Perform routine maintenance, cleaning, and servicing of watches.

-Repair and replace watch parts as needed, including movements, crystals, and straps.

-Test and calibrate watches to ensure accuracy and performance.

-Maintain detailed records of repairs and services performed.

Requirements:

Proven experience as a Watch Technician or similar role.

-Strong technical skills in repairing mechanical and quartz watches.

-Knowledge of watch movements, components, and tools.

-Attention to detail and a commitment to quality craftsmanship.

-Excellent communication and customer service skills.

-Ability to work independently and efficiently in a fast-paced environment.

-Certification from a recognized watchmaking school or program is a plus.