About the role

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.
• Mandarin speaking.
• Presentable as this will be a customer facing role.

Additional Information:

2 locations @ CBD or EAST

Mon - Fri, 9am to 6pm

Completion Bonus: 1 Month

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

EA License No: 01C4394

EA Personnel ID: R1108331

EA Personnel Name: Janelle Katherine Hoeden

Are you an experienced multitasker with a passion for providing top-notch customer service? We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer!

Job Responsibilities:

• Ensure constant presence at the front counter, welcoming and registering walk-in customers using the case management system
• Oversee queue flow using a computerized system, issue queue tickets, and manage queues. Perform manual tracking of daily walk-ins in case of system failure
• Handle difficult customers professionally, and complete necessary checklists before customer interviews with Officers
• Conduct operational checks and replenish collaterals at the service center each day
• Collect, certify, and manage documents received from customers. Ensure filing and administrative organization
• Respond to telephone and email inquiries
• Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments.

Job Requirements:

• Minimum GCE O level with 1 to 2 years of experiences in customer service or front desk roles, particularly in government or social service sectors, is advantageous
• Ability to communicate in English and be proficient in a second language and/or converse in dialects as the work requires interaction with a large number of clients from diverse background
• Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism and empathy
• A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues

Working Hours:

• Mondays to Fridays (8.30am - 6:30pm)
• Queenstown MRT

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/priv.... You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Responsibilities

• Handle the processing of quotations, purchase orders, and sales orders.
• Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
• Manage and negotiate delivery schedules to ensure they align with customer expectations.
• Oversee inventory management, including tracking stock levels and movement.
• Update and maintain pricing.
• Organize and maintain a comprehensive documentation filing system.
• Address inquiries from customers and business partners effectively.
• Maintain positive relationships with customers.
• Perform additional tasks as needed.

Requirements:

• Minimum of 1 year of relevant experience
• Proficient in MS Office
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L54V9365

About the Company

Intralinks is a leading, global technology provider of inter-enterprise content management and collaboration solutions. Through innovative Software-as-a-Service solutions, Intralinks solutions are designed to enable the exchange, control, and management of information between organizations securely and compliantly when working through the firewall. More than 2 million professionals at 800 of the Fortune 1000 companies depend on Intralinks' expertise. Intralinks has more than 15 years of experience with a track record of enabling business collaborations and high-stakes transactions valued at more than $19 trillion. Intralinks is a trusted provider of easy-to-use, enterprise strength, cloud-based collaboration solutions. Intralinks is headquartered in the USA and operates more than twenty offices on four continents

About the Role

Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our services and continue to purchase on a recurring basis. As such, we need an executive to own driving success for our APAC customers. This role includes responsibilities for Customer Success activities (on-boarding, adoption, advocacy, retention) and outcomes (e.g., renewals, up-sell).

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for key clients in the APAC region, building and maintaining strong, long-term relationships. Understand clients' business objectives, challenges, and expectations.
• Client Onboarding and Adoption: Lead the onboarding process for new clients, ensuring a smooth transition and implementation of services.
• Customer Success Planning: Develop and implement customer success strategies to drive client engagement, retention, and loyalty. Define success metrics, KPIs, and benchmarks to measure and track client satisfaction, usage, and outcomes.
• Client Advocacy and Feedback: Act as a client advocate within the organization, representing the voice of the customer. Solicit and gather client feedback, testimonials, and case studies to showcase success stories and drive business growth.
• Team Leadership and Development: Lead World-class Customer Success Team in the APAC region. Attract and retain high potential individual contributors into team. Foster collaboration within team and across the organization. Provide guidance, coaching, and support to help team members. Encourage continuous learning within team.
• Performance Monitoring and Reporting: Monitor and analyze key performance metrics related to customer success, including client retention rates, satisfaction scores, and revenue growth. Prepare regular reports, dashboards, and presentations for internal stakeholders and executive leadership.
• Cross-functional Collaboration: Collaborate with internal teams such as sales, technical operations, and product management to ensure alignment of customer success initiatives with overall business objectives.

Qualifications

• Experience: 7+ years experience in years of customer success experience working in B2B SaaS Environments.
• Management Experience: 5+ years of management experience as a customer success team manager or leader.
• Ability to manage influence through persuasion, negotiation, and consensus building.
• Strong empathy for customers and passion for revenue and growth.
• Analytical and process-oriented mindset.
• Enthusiastic and creative leader with the ability to inspire others.
• Excellent English communication and presentation skills.
• Travel: Willingness to travel up to 10% of the time across the APAC region.
• Relevant Bachelor’s degree.

• Position: Customer Service Executive
• Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
• Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
• Salary: $3200 - 3800

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

The Customer Engagement Executive is a non-sales role responsible for post-sales client management.

• Fulfil the appropriate advertising requirements for external and internal clients either via online media or magazines fulfilments.
• Report to Project Manager to fulfil the advertising requirements.
• Support operations by posting up of job advertisements and other online media entitlements, example banners, course postings, course programs.
• Meet deadlines and targets.
• Responsible for the monthly process deliverables and performance standards.
• Assist sales in operations and part of account/project management.

Role Accountabilities:

Clearly detail the objectives and outcomes required of the role.

• Make sure that all fulfillment work is uploaded accurately and on time.
• Meet deadlines and targets.
• Make sure reports are extracted and send out on time, with accuracy.
• Liaising with clients (internal and external) are met with professionalism.

Qualification Requirement (Technical & Experience)

• Preferably prior working experience.
• Possess a strong interest in internet/software industry.
• Responsible individual who is diplomatic and possess strong communication skills.
• Self-starter, fast learner and analytical with a “can-do” attitude

Compensation:

SGD 3,950 (Fixed) + RSUs 

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

About Us:
We are a OpenAI winning SaaS company passionate about delivering cutting-edge solutions to our clients. As a Customer Success Intern, you will be at the forefront of engaging with our customers, ensuring they have the best possible experience while supporting our sales and customer success efforts. If you are eager to learn, tech-savvy, and passionate about AI and customer engagement, this role is for you!

Key Responsibilities:

1. Customer Support & Engagement:Provide first-level sales support by addressing customer inquiries and concerns.
   Assist with onboarding and guiding customers to maximize their use of our AI SaaS solutions.
   Collaborate with the Customer Success team to troubleshoot and resolve basic issues.
   
2. Sales Support:Support the sales team in lead qualification and initial outreach efforts.
   Follow up with prospects via email, phone, or social media platforms.
   
3. Social Media Engagement:Monitor and manage company social media accounts to engage with customers and promote product updates.
   Collaborate with the marketing team to create content that enhances customer experience.
   
4. Data Analysis & Reporting:Analyze customer feedback to identify trends and suggest improvements.
   Maintain and update CRM with relevant customer information and interactions.
   
5. Learning & Collaboration:Work closely with the product and customer success teams to understand our AI SaaS offerings.
   Participate in team meetings and training sessions to build product knowledge and improve customer support strategies.
   

Requirements:

• Availability: Minimum commitment of 4 months.
• Interest: Passionate about AI SaaS solutions and customer success.
• Skills:Strong communication and interpersonal skills.
  Familiarity with social media platforms and basic content creation.
  Tech-savvy and quick to learn new tools and systems.
  
• Attitude: Proactive, detail-oriented, and customer-focused.

What You’ll Gain:

• Hands-on experience in a dynamic AI SaaS company.
• Exposure to sales, customer success, and social media management.
• Mentorship from experienced professionals in the industry.
• Opportunity to develop critical skills for a career in tech or customer-facing roles.

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Role and Responsibilities   

The selected candidate(s) will be a key member of a small team working at the company’s flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand. 
 

• Serving on the front lines of the customer experience, serving as an “Official Host” of a few football games each week   

• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting 

The candidate will:  

• Gain experience in daily operations of a business 

• Gain experience and confidence in presenting and communicating with customers 

• Gain experience in what a Singapore brand must consider in efforts to expand internationally 

• Gain experience in working with and communicating with multiple stakeholders in an organization 

• Strong written and verbal communication skills 

• A can-do attitude 

• Interest in football is a BIG PLUS  

• Hospitality experience a PLUS  
   

To apply, please send resume to [email protected]

Primary Function of the Position:

The Customer Trainer will report directly to the Training Manager for their region.  This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery.  The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives. 

Essential Job Duties

• Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
• Lead and support Specialized training programs and Society events.  This includes supporting the needs of the surgeon educators and course participants
• Conduct surveys to gather data and measure program effectiveness
• Act as subject matter expert for internal projects, as needed
  • New product development
  • Training material/ protocol development
  • Training research initiatives
• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
• Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
• Occasional support of the da Vinci® System in a hospital operating room
• Support da Vinci® Surgical System troubleshooting and maintenance at the training center
• Manage training center logistics, inventory and training calendars
• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories 
• Support positive relationships between external training center personnel and ISI management
• Contribute to the organization’s quarterly goal achievements
• Develop competency in the following:
  • da Vinci® System Technology
  • da Vinci® System applications and advanced technology
  • OR Efficiency
  • Training Pathway process
  • Training/coaching techniques/methodologies

We are looking for individuals who are enthusiastic, energetic and have a passion for service to represent Morton's in the dining room and bar with flawless service and Genuine Hospitality.

Responsibilities

• Presenting menu and giving food & beverage recommendations
• Taking and placing orders
• Managing guest experience and ensuring guest satisfaction
• Removing plates and glasses
• Closing and delivering checks
• Setting tables, clean and restock condiments and supplies, and other side duties as assigned

Requirements

• Positive attitude with good communication skills
• Team player
• Service oriented
• Minimum 1 year F&B experience
• Singaporeans only

Salary: SGD 8,000 - 10,500 monthly + RSU

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 
• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 
• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 
• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 
• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor's Degree in any discipline, ideally from an established local Singapore university
• Advantageous to possess relevant internship experience, however, no full-time work experience is necessary
• Good communication skills and comfortable with stakeholder management
• Ability to multi-task, and comfortable handling a large portfolio of customer accounts
• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• Advantageous to possess business acumen, customer focus and financial management skills
• Self-motivated and proactive in resolving issues and identifying new opportunities on the account
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems

Location: Singapore

Focus: SEA, GCR, Korea, India | Mid/High Touch Experience

Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We work to understand a customer’s business, creatively provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.

A leader within our Success organization is genuinely compassionate, strategic-minded, charismatic, organized and dedicated. They believe that a customer’s experience (CX) is the common thread to transform a business and have a unique ability to instill that knowledge and interest into their colleagues and team. The ideal candidate has deep experience and interest in current and evolving Customer Experience trends.

Reporting into the RVP of Customer Success, fulfilling this role means you will help set and execute against our Customer Success strategy for APAC. You will ensure that the goals of your team and the customers they serve, align to the overall Zendesk Go-To-Market strategy. Ultimately, you and your team will be responsible for ensuring our customers derive value through product adoption and integrations, driving consultative experiences, partnerships, and product health for Zendesk’s largest and most strategic customers in order to mitigate churn and lead to expansion.

Profile:

• Deep experience in building and running Customer Success or Support, Consulting, Professional Services, Account Management or similar function, at scale
• Ability to connect customer success initiatives with organizational goals, demonstrating strategic thinking and foresight.
• Strong analytical skills to interpret data, understand customer behavior, and utilize insights for continuous improvement.
• Results-driven mindset with a proven track record of accountability for customer success metrics and effective execution.
• Natural leader with high emotional intelligence, capable of mentoring teams to enhance performance and engagement.
• Deep understanding of customer needs and a genuine commitment to fostering a culture of empathy within the organization.
• Creative thinker who encourages experimentation to identify new ways to enhance customer value and drive success.
• Excellent interpersonal skills, fostering collaboration across teams to improve customer experience and outcomes.
• Adaptable and resilient, with the ability to lead teams through change while maintaining motivation and focus.
• Sets and upholds high performance standards, with a strong ability to measure and report on customer success metrics.
• Passionate advocate for customer needs, ensuring their voice influences decision-making and strengthens loyalty.

What you'll do:

• Lead and scale a team of Customer Success Managers providing a Mid/High Touch Customer Success experience.
• Manage clear and quality-driven deliverables on a quarterly basis that showcase customer growth, trends, retention, and product/industry maturity
• Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives
• Partner with regional Sales, Renewals, and Professional Services leadership to deliver exceptional post-sale experience and outcomes for customers
• Flex between enterprise methodologies and emerging market tactics to elevate the region and set an example for other leaders within the business
• Be a thought leader and establish executive relationships with key customers
• Create a culture of accountability and execution
• Manage, hire, and develop a team of Customer Success and technology experts who have deep industry and technical experience
• Respond to high profile, high-impact customer escalations in a manner that inspires confidence and continued customer loyalty
• Active participation within the Zendesk Customer Experience leadership team, contributing to planning, positioning, and strategy

You will have:

• Experience leading a dispersed customer-facing CS organization, across multiple subregions in Asia, for a portfolio of advanced SaaS products serving tech-savvy customers, with a breadth of exposure to a variety of customer needs.
• Minimum of 7-10 years of management experience
• Excellent oral and written communication and interpersonal skills, business fluency in an Asian language highly regarded
• Demonstrated record of using success and services to drive sales and, more importantly customer experience, forward in an innovative and repeatable way
• Experience forecasting, meeting and exceeding churn and contraction goals.
• Ability to thrive in a high growth, fast paced environment and adapt quickly to changing demands. Experience scaling teams and processes
• Data driven decision maker with a strong focus on execution
• Excellent instincts and proven ability to interface at a senior level with ease
• Experience resource planning including account alignment, planning, and hiring plans
• Willing and able to travel 25-40%
• Gainsight experience is a plus

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you. Join HipVan's operations and customer happiness team to help us improve and exceed our customers' expectations when they shop with us! In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Job Description

- Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat
- Monitoring and maintaining the highest standard of customer services across all platforms
- Going the extra mile to ensure customers’ needs and expectation are met
- Actively involved in refining customer experience through customer feedbacks and observing daily operations
- Ensuring high levels of customer satisfaction by delivering excellent service.
- Proactive and initiative to constantly improve internal processes
- Work closely with cross functional team members (merchandising, operations)

Requirements

- Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry
- Cheerful and friendly disposition when communicating with customers
- Strong sense of dedication to our customers’ happiness
- Process-oriented and good attention for detail
- Accountable and responsible team-player
- Able to work independently and also as a team
- Past experience in either operations or customer service will be a plus
- Highly organized and motivated, a team player and fast learner

Kindly send resume to [email protected], only shortlisted candidates will be contacted.

The Role

As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:

1. Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo

2. Partner Support: our frontline team handling all incoming communication channels - phone, chat and email

3. Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach

Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.

The Responsibilities:

• Provide a high-level of support to our partners restaurants

• Understand the partner lifecycle and how the three verticals work together 

• Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region

• Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value

• Maintain an expert level understanding of our product and service to clearly communicate the value

• Have a commercially minded approach to nurturing our partner base

• Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product

• Be the voice of our partners to provide internal feedback on how we can improve 

Job Responsibilities

• Generate customer orders via SAP and ensure all validation checks are done
• Identify Material Availability, confirm delivery date and release sales order
• Manage and coordinate order issuing and order release
• Follow-up and support new material code creation cross-functionally
• Handle with accuracy the Order Management to achieve customer satisfaction and reduce costs by first-time-right orders
• Processing customer related payments (e.g. customer invoices, credit notes and debit notes
• Maintaining relationships with customers and daily work coordination with third party logistics service providers (3PL) and supporting his/her Manager as required.
• Review and prepare documents for LC submission for LC payment term orders
• Liaise with 3PL for all distribution activities that include create Outbound Documents (OBD), picking of inventory and arrange shipment
• Confirm product picking and picking list with 3PL and agree lead time for loading and delivery
• Execute orders as per confirmed commitment and advise customer on order status
• Escalation to 3PL for any non-conformances as per agreed service level
• Monitor shipments, investigate reasons of delay, Ensure delivery was completed and compliance to customs regulations
• Monitor documentation for shipment i.e. delivery note, and creation of Delivery order
• Monitor performance of 3PL proactively to avoid customer complaints for late delivery and claims
• Execute customer orders according to agreed service level.
• Prepare shipping documents for all SEA Intercompany direct shipment orders, that include commercial invoice; packing list & COA. Send/dispatch full set of documents to customers.
• Follow up with source for documentation & revision if any
• Responsible for non-technical compliant handling process, including technical quality notification creation, follow up, feedback and compensation/return process
• Handling complaints and feedback from unsatisfied customers via phone or other communication tools in a professional and polite manner
• Responsible for system related complaint handling process
• Execute credit/debit notes based on written communication and approval
• Initiate refund request according to MAS (Master of Authority Schedule)
• Prepare and submit day-to-day operations and performance reports

Job Requirements

• Possess min. 2-3 years of related working experience.
• Possess good interpersonal and communications skills.
• Driven and able to work in a fast pace work environment.
• Proficient in MS Excel and LC preparation.
• Proficient in SAP.

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 24973

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

about the company

My client is a leading provider of data center solutions, seeking a highly experienced Client/Customer Success Manager to manage their portfolio of client accounts based in Singapore. This role is pivotal in maintaining strong relationships with key clients, ensuring service level agreements (SLAs) are met, and providing high-quality customer experiences across all touchpoints.

about the job

• Serve as the main point of contact for data center clients in Singapore, ensuring seamless communication and effective resolution of any client concerns.
• Oversee client contracts, ensuring adherence to SLAs, timely delivery of services, and ensuring full client satisfaction.
• Collaborate with internal teams to ensure the smooth execution of data center operations, maintenance, and any related services as per the client’s needs.
• Proactively monitor client accounts, ensuring timely payment collection, managing invoicing, and addressing any billing-related inquiries.
• Conduct regular client reviews and meetings to assess service performance and address any potential areas for improvement.
• Identify opportunities to enhance client satisfaction and retention, including up-selling and cross-selling additional services and solutions.
• Provide feedback to internal teams and participate in continuous improvement initiatives to ensure the highest standards of service delivery.
• Support the Regional Head in driving business strategy and goals for the Singapore market.

skills and experience required

• 6 to 8 years onwards of experience in a client success, customer relationship, or account management role, ideally within the data center, IT infrastructure, or technology solutions industry.
• Strong understanding of data center solutions, with the ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Proven ability to manage multiple clients and projects simultaneously, with excellent organizational and prioritization skills.
• Experience in managing service contracts, SLAs, and payment processes.
• Outstanding interpersonal skills, with a client-focused mindset and strong problem-solving abilities.
• Proficiency in using CRM and other customer management tools.
• Ability to thrive in a fast-paced, dynamic environment and manage stakeholder expectations effectively.

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

We are a wine bar looking for enthusiastic, fun loving candidates (part/full time) with a great attitude and are interested in learning about wine!

Responsibilities:

1. Work collaboratively with the team to ensure efficient bar operations.

2. Exhibit basic wine knowledge and confidence in assisting customers with wine selection

3. Handle cashiering responsibilities

4. Oversee stock management, liase with suppliers

5. Assist with basic food heating/preparation/serving

6. Adapt to flexible scheduling, including weekends and public holidays

Requirements:

Preferably 1 year of customer service experience in F&B

Excellent communication skills. Polite, friendly, approachable and enthusiastic!

Candidates with no prior experience may apply. Training will be provided

A love and passion for wine! There will be plenty of opportunities for tasting and learning.

Renumeration Part time : from $11-18 per hour

Full time : competitive salary starting from $2200/month

Contract: 6 months

Location: Kallang Bahru

Responsibilities

• Coordinate / liaising with courier service providers.
• Handle Daily sales process through intranet submissions (SLA within 2 hours from the sale submit)
• Handle Delivery Failure intranet portal. (Submit the delivery failure cases reported by couriers).
• Monitor daily courier shipment loads and act accordingly to ensure couriers meet the SLA.
• Handle phone calls /email from sales or couriers on the shipments.
• Plan and coordinate with courier on the bulk shipments delivery.
• Provide clear instruction to courier upon delivery on the shipment details /POD/Cash or cheque collection.
• Coordinate with credit team on the cash / Cheque / PD terms information.
• Act immediately on the shipment issues, related to couriers .
• Coordinate with outsource couriers / movers on the freight quote and transportation arrangement on special handling and projects.
• Coordinate with Sales team on daily shipments.
• Coordinate with inter operation dept to achieve the operations SLA

Requirements

• Experience in warehouse / supply chain management is advantage
• Comfortable to work in warehouse setting
• Proficient in MS Office, especially Excel
• Knowledge in SAP would be an advantage
• Team player

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/10068

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Contract duration: 12 months

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. (Mother Tongue will be advantageous to support non-English speaking customers).
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4977

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown

Contract: yearly renewable based on business needs and individual performance

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:
• Atleast A levels or Diploma

• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

About the job

As an Operations Lead for a fast-growing direct-to-consumer contact lens brand, you will oversee the day-to-day operations and logistics of order fulfillment, inventory management, customer service, and sustainability initiatives. You will work closely with various internal teams and third-party partners to ensure smooth, efficient processes and an excellent customer experience. This position requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.

Key Responsibilities:Order Fulfillment & Customer Service

Order Processing & Fulfillment

• Monitor and manage all incoming orders to ensure they are processed and fulfilled in a timely manner.
• Check for last-minute order changes in customer engagement platforms (or equivalent systems) to ensure accuracy. Submit fulfillment orders ensuring all logistics and stock are aligned.

Customer Service Management (Order-Related)

• Oversee the order-related customer service operations, ensuring that customer inquiries, complaints, and feedback are addressed promptly and efficiently.
• Work with the customer service team to resolve any order fulfillment issues (e.g., incorrect shipments, returns, amendments and exchanges).

3rd-Party Logistics (3PL) Partners

• Manage relationships with external fulfillment partners and ensure they meet service level agreements (SLAs) regarding order fulfillment, shipping times, and product quality.
• Conduct regular reviews and evaluations of 3PL performance to ensure consistency and quality standards.

Sustainability and Project Operations

Advocate Location Management

• Serve as the Primary Contact (PIC) for advocate locations, ensuring smooth communication and operations.
• Coordinate logistics with advocate locations to ensure recycling bags are sent in time for pickup.
• Manage the relationship with advocate location PICs, ensuring satisfaction with the program and smooth operational processes.
• Ensure that the courier is contacted and scheduled for collection when advocate location PIC reports that the bags are full.
• Coordinate with the marketing team to ensure that awareness materials (e.g., leaflets, posters) are provided to advocate locations to educate consumers about the recycling program.

Recycling Program Management

• Oversee the sustainability initiative involving the collection of used contact lens blisters, including liaising with recycling plants.
• Ensure that blisters are properly sorted and ready for recycling according to the plant's requirements.
• Weighing and recording the amount of material (in kilograms) collected for tracking and reporting purposes.
• Advocate Location Awareness:

Inventory Management

Inventory Forecasting

• Develop and maintain accurate inventory forecasts to ensure adequate stock levels are available for order fulfillment while minimizing overstock.

Inventory Systems & SOP Implementation

• Implement and manage inventory management systems to track stock levels in real-time.
• Oversee the integration of these systems with order fulfillment and customer service platforms to ensure seamless operations.

Stock Count & Reporting

• Conduct real-time stock counts to ensure inventory accuracy and prevent stockouts.
• Generate weekly reports on inventory levels, stock turnover, and any discrepancies for review by senior management.

Volunteer Management (Sustainability Initiative)

Volunteer Recruitment, Training and Coordination

• Lead the recruitment process for volunteers involved in the sustainability initiative (e.g., foils peeling and blister sorting).
• Ensure that volunteers are trained in the proper procedures for handling materials for recycling.
• Track volunteer participation and performance, ensuring that targets for the sustainability program are met.

Key Qualifications & Skills Required:

• 3-5 years of experience in operations management, ideally in a D2C or eCommerce environment.
• Experience in order fulfillment, logistics management, and customer service is a plus.
• Sustainability program management experience is highly desirable.
• Strong organizational and time management skills, with the ability to juggle multiple tasks and priorities.
• Proficiency in inventory management software and basic Excel skills.
• Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external stakeholders.
• Problem-solving mindset, with the ability to resolve operational issues quickly and efficiently.
• Data-driven approach to decision-making and performance tracking (inventory levels, 3PL performance, etc.).
• High attention to detail, especially in tracking inventory and monitoring fulfillment processes.
• Proactive and hands-on leadership style.
• Passion for sustainability and environmental initiatives.