Customer Service Executive (Ocean Freights)

• 5 days 8:45am - 6pm
• work on Saturday once in every 3 months (9:30am - 12pm)
• S$2,500 - S$3,200 (Depends on Experiences)
• (Marymount)

Responsibilities:

• Provide support to sale department
• Co-ordinate between customers and transporters, warehouse etc
• Preparation of documents for Import / Export/ Transhipments / D/O release
• Verifying for all costs
• Attend to enquiry on rates, shipment tracking, etc
• Liaise with overseas agents and customers to ensure smooth shipment

Requirements:

• Min 1-2 years of working experience in the related field is required for this position.

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

Job Description:-

Customer Service Executive

1. Supporting and ensuring timely and accuracy of submission of tender bids/quotations which including internal coordination with internal teams and finance files.
2. Ensuring proper tracking of POs/LOAs received and timely submission of project documents/reports and checklist for billing initiation.
3. As first point of contact for customers and handling of customer queries/issues (e.g new subscription/ billing disputes / clarifications)
4. Working closely with billing counterparts on billing disputes/waiver.
5. Ensuring proper tracking of documents for correspondences for Audits clarifications and supporting annual audit
6. Ensuring all compliments and complaints are handled in accordance to the project requirement.
7. Ensuring accuracy and timeliness when managing of official communication and broadcast messages.
8. Taking meeting minutes and following up with internal team for timely submission
9. Conducting Annual Customer Satisfaction and work to achieve the satisfaction rating.
10. Looking into redesign tedious or manual process via automation.
11. Ad-hoc Task related to the project.

Good to have:

• Candidate to possess at a least a Degree or equivalent.
• At least 4 years of relevant experience (e.g. customer fronting, account management, IT savvy with some exposure with automation)
• Customer centric and good team player.
• Good time management and ability to multi-task yet meticulous.
• Excellent written and verbal communication skills.

Below are the general scope related to the role as some are specific to the project we are supporting.

Job Description:- Customer Service Executive

1. Supporting and ensuring timely and accuracy of submission of tender bids/quotations which including internal coordination with internal teams and finance files.

2. Ensuring proper tracking of POs/LOAs received and timely submission of project documents/reports and checklist for billing initiation.

3. As first point of contact for customers and handling of customer queries/issues (e.g new subscription/ billing disputes / clarifications)

4. Working closely with billing counterparts on billing disputes/waiver.

5. Ensuring proper tracking of documents for correspondences for Audits clarifications and supporting annual audit

6. Ensuring all compliments and complaints are handled in accordance to the project requirement.

7. Ensuring accuracy and timeliness when managing of official communication and broadcast messages.

8. Taking meeting minutes and following up with internal team for timely submission

9. Conducting Annual Customer Satisfaction and work to achieve the satisfaction rating.

10. Looking into redesign tedious or manual process via automation.

11. Ad-hoc Task related to the project.

Pre-requisites as below:-

• Candidate to possess at a least a Degree or equivalent.

• At least 4 years of relevant experience (e.g. customer fronting, account management, IT savvy with some exposure with automation)

• Customer centric and good team player.

• Good time management and ability to multi-task yet meticulous.

• Excellent written and verbal communication skills.

Job Description:

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

**Details:

• On Job Training Provided
• Eligible candidate may be sponsored for ITIL, Microsoft, CCNA, CompTIA Security+ AND Work Study Diploma in IT with reputed polytechnic

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

Reception Duties:

• Attend to all clients, intermediaries and other visitors who come to the Company's premises
• Answer visitors' queries and arrange for them to be attended to by the appropriate department personnel
• Receive mail that is delivered by hand, as well as dispatch items from there that are intended for collection, as applicable

Customer Centre Duties:

• Handling all enquiries from clients
• Provide quotations to clients, within authority limits granted
• Process urgent insurance documentation
• Follow up on outstanding renewals and quotes
• Assist in credit control.
• Undertake any other duties as may be assigned

Minimum GCE O Level

• Proficient in customer servicing and possesses strong drive for service excellence
• Good telephone etiquette and communication skills
• Possess a pleasant and cheerful disposition
• Fluent in English and Mandarin
• Able to multi-tasks and meet timelines
• Able to adapt changes and work in a fast-paced environment

Responsibilities:

• Making of coffee using automated coffee machine
• Cashiering
• Cleaning and wash of utensils.

Requirements:

• With relevant experience
• Able to work rotating shifts
• Able to start work immediately
• Preferably with a food hygiene certificate

Interested candidates, please kindly press apply or send your profile via Whatsapp to 88998134.

CH Talent Resources (13C6338)
R1983591

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Lead and support all Guest Experience initiatives at the property.
• Support the Department Head in driving a guest centric culture in the hotel and create awareness and understanding among all associates on the importance of Guest Experience.
• Review TrustYou performance and guest feedback daily, identifying trends and areas for improvement on a regular basis and share with relevant stakeholders (at a minimum once a week).
• Set TrustYou goals and regularly compare and communicate variances.
• Represent Guest Experience and be the voice of the guest daily at the morning briefing with updates and highlights of points for improvement and guest praise.
• Investigate root causes of repetitive trending issues and recommend and support implementation of resolutions.
• Lead and develop a team of departmental Guest Experience Champions within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.
• Review and communicate the company operational standards and all new brand/quality initiatives effectively to all stakeholders.
• Conduct a weekly Guest Experience meeting with individual HOD’s, communicating performance, supporting, and driving management action plan efforts.
• Conduct regular property self-assessments on the operational brand standards and other quality programs.
• Introduce and coordinate monthly mystery shopper audits and conduct HOD and departmental debriefings.
• Conduct Guest Experience Management overview induction for new hires and thorough induction on Guest Experience for all new hires within the first month of employment.
• Conduct Guest Experience assurance audit
• Work in partnership with all relevant external partners to ensure external training is conducted where applicable, e.g. Stayplease, TrustYou, TripAdvisor etc
• Work closely with HOD’s to assess service standards and delivery on a consistent basis.
• Participate in and check the annual revision of operational brand standards and SOP’s with operational HOD’s and Exco.
• Participate and support implementation of new Guest Experience product enhancement programs, e.g. guest amenities, children, brand activities, guest preferences, Guest of the Day, etc.
• Directly liaise with and contact guests to collect direct feedback and facilitate new ways of collecting greater in-house feedback.
• Ensure the relevant teams and stakeholders respond to all guest feedback and timely.
• Champion the internal communication of Guest Experience related matters and updates to all associates in the hotel, including presenting at associate quarterly town halls.
• Improve communication regarding guest service e.g. daily VIP photos and bios, pre-arrival and post-departure correspondence, daily summary feedback with pro and con sentiments, etc.
• Introduce and drive with colleague guest service appreciation programs.
• Introduce departmental colleague guest service orientated monthly competitions.
• Analyse, recommend and implement improvement initiatives and innovation.
• Lead Sustainability project to obtain Global Sustainability Tourism Council certification and manage year on year audits.
• Any other adhoc duties as and when assigned by the Management.

1. Supporting and ensuring timely and accuracy of submission of tender bids/quotations which including internal coordination with internal teams and finance files.
2. Ensuring proper tracking of POs/LOAs received and timely submission of project documents/reports and checklist for billing initiation.
3. As first point of contact for customers and handling of customer queries/issues (e.g new subscription/ billing disputes / clarifications)
4. Working closely with billing counterparts on billing disputes/waiver.
5. Ensuring proper tracking of documents for correspondences for Audits clarifications and supporting annual audit
6. Ensuring all compliments and complaints are handled in accordance to the project requirement.
7. Ensuring accuracy and timeliness when managing of official communication and broadcast messages.
8. Taking meeting minutes and following up with internal team for timely submission
9. Conducting Annual Customer Satisfaction and work to achieve the satisfaction rating.
10. Looking into redesign tedious or manual process via automation.
11. Ad-hoc Task related to the project.

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Providing consistent interaction with clients to create and maintain customer relations.
• Preparing quotations and proposals
• Handling day to day customer enquiries, order takings, in-house system data entry
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the Superior.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

• Salary: $2,500 - $3,000
• Working hour: Monday - Friday (8:30AM – 6:00PM)
• Working location: Toa Payoh

Responsibilities:

• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Generate Reports using excel ,vlookup and pivot table
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Any adhoc duties assigned by Superior from time to time.

Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

• Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them
• Lead process to produce high quality customer story content, including case studies, press releases, and customer video content
• Collaborate with Product teams, Customer Success teams, and customers to gather information for creating compelling and interactive case studies that align with Marketing and Business goals
• You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, video testimonial, social media content, press releases, and more
• Prepare questions for customer interviews, conduct interviews, and work with Marketing and Product teams to create written and video testimonials that showcase the value and benefits of SHIELD products and services for use by Marketing and Sales teams
• Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content

• 5+ year of proven experience in customer marketing, customer advocacy, or a related role
• The ideal candidate will be a flexible, cross-functional team player with a passion for storytelling, customer success, and innovation
• Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
• Experience writing customer case studies and producing customer videos that showcase customer success
• Strong written and verbal communication skills
• Exceptional project management and organizational skills
• Strong interpersonal skills for building and maintaining relationships with customers and cross-functional teams
• Creative thinking and problem-solving abilities
• You are excited to find and tell stories to drive benefits for both customers and SHIELD

Role:

Customer Service Officer (Permanent / Temporary 3 months / Up to $2800)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Tuas, Company Transport / Transport Allowance $120 if candidate possess own transport)
• Permanent: Monday to Friday (8am to 5pm), after 10 weeks need to work 1 Saturday per month
• Temporary 3 months: Monday to Friday (8am to 5pm) only
• $2500 to $2800
• Diploma holder and above + At least 1 year Customer Service experience (MUST)
• Career Progression Opportunities

Job scope

To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.

To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.

To prepare invoices, monthly reports for consolidated billing.

To maintain and upkeep the filing system and SWM software on all aspects of waste information.

To assist Customer Service Manager to ensure smooth daily operational in the team.

To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.

To update customer database in respect of customers and potential customers.

To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

✅ Wee Yuan Huan
✅ Reg No: R21100383
✅ The Supreme HR Advisory Pte Ltd
✅ EA No: 14C7279

• Salary: $2,500 - $3,000
• Working hour: Monday - Friday (8:30AM – 6:00PM)
• Working location: Toa Payoh

Responsibilities:

• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Generate Reports using excel ,vlookup and pivot table
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Any adhoc duties assigned by Superior from time to time.

Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

We are the TikTok E-Commerce Affiliate engineering team. The E-Commerce affiliate is a platform that brings together merchants and creator for transactions. We are mainly responsible for the algorithm engineering of the E-Commerce affiliate. Including product and creator search, recommendation, product strategy, etc. Here you can learn about TikTok’s e-commerce business and how TikTok’s recommendation system operates.

- Participate in the development of AI customer service within the TikTok e-commerce ecosystem to help our sellers better serve our customers. including multi-round dialogue, FAQ, prompt engineering, etc

- Engage in and improve the end-to-end lifecycle of services from design, development, capacity planning, and launch reviews to deployment, operation, and optimizations;

- Optimize system scalability, reliability, sustainability, velocity, and architecture efficiency.

Qualifications

- Bachelor's degree in Computer Science or related technical field;

- 2+ years experience working with Linux systems, and development experience in JavaScript, Python, Go, C++, or related languages;

- Excellent problem-solving skills with strong attention to detail and collaboration skills. Ability to deep dive into complex technical problems;

- Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred;

- Research, design, and develop computer and network software or specialised utility programs.

Preferred Qualifications

- Experience with deep learning frameworks such as TensorFlow/PyTorch, understanding distributed training, distillation acceleration, and other implementation methods;

- Knowledge of large language models, and experience in prompt engineering.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Salary: $3000 + Performance Bonus
• Location: Harbourfront
• Working Hours: Weekdays, 830am to 530pm
• Do note that this is a 12 months renewable contract

Job Overview:

• Support the team / department with daily client and operational requirements.
• Assist in the review of processes and workflows to identify opportunities for Continuous Improvement.
• Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
• Comply with Group and Company Procedures and Policies.

Job Responsibilities:

Operations

• Attend to stakeholders’ enquiries and process all submitted documents relating to shareholder services.
• Receive, check, sort record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures.
• Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s)
• Ensure documents and forms are replenished.
• Promptly, accurately, professionally, and courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly.
• Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other client / shareholders' instructions.
• Support client Shareholders' Meetings - registration and polling services.
• Proactive participation in projects
• Proactive participation in User Acceptance Tests
• Proactive updating of clients' information in the appropriate systems

Client Servicing

• Know Your Client by developing an in-depth knowledge of their industry and key contacts.
• Provide high level of client service.
• Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty.
• Proactively contact and communicate with clients regarding needs, experience, and preferences according to a predetermined program. File all correspondences.
• Identify opportunities to provide value added services to clients.
• Proactively communicate with interdepartmental executives to facilitate open communication of client needs, cross selling opportunities, effectively develop strategies and solutions to client requests and to establish open participation, accountability, and teamwork.
• Assist in accomplishing the company's goal to build long-term relationships with clients and other external stakeholders.
• Follow and be aware the importance of:

1. meeting current Service Level Agreements (SLAs),
2. minimising operational risk,
3. resolving queries and complaints are efficiently and effectively with the necessary planning, and
4. completing training to facilitate changes to the current environment, new clients, and improvements to the service delivery for existing clients.

• Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner.
• Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other Boardroom entities.
• Assist Senior Manager / Manager with the communication to all stakeholders at every level internally and externally.
• Assist in following up on outstanding and doubtful debts.

Function - Specific Activity

• Support a larger portfolio of clients. This can be in terms of number of clients, complexity, volume of work, etc.
• Carry out any other duties / projects that may from time to time be assigned by Managers / Senior Managers / Director.

People Management Activity

• Work in collaboration with SRS colleagues to meet client requirements.

Requirements:

• Minimum A level / Diploma / Degree in a relevant field of study.
• 2 to 5 years of experience in a Client Services capacity within the financial services industry.
• This role is required to travel based on business requirements.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. 

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

The Role:

Momos is seeking a highly motivated and experienced Senior Customer Success Manager to join our dynamic Customer Success team. As a Senior Customer Success Manager, you will play a key role in ensuring our clients receive exceptional support and guidance. Your responsibilities will encompass deepening your understanding of Momos software, serving as the primary point of contact for clients, and providing strategic solutions to foster their business growth.

Primary Roles & Responsibilities:

1. In-Depth Product Knowledge:

• Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

2. Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.

3. Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

4. User Support & Guidance:

Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.

5. Adaptability and Resilience:

Demonstrate composure, resilience, and flexibility as customer needs evolve and case volumes fluctuate.

Additional Responsibilities:

• Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
• Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
• Passionate about working with customers, dedicated to exceeding their goals.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
• Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.

• Location: Singapore

• Private Health Insurance

• Paid Time Off

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

Faststream Recruitment has partnered with a global marine products and services market leader to identify, attract and engage an experienced Customer Service Executive.

Our clients are one of the world’s leaders in the marine products and services industry with a particular focus on the maritime and oil and gas markets. With an impeccable pedigree, a global reach and strong brand equity my clients are looking to add a high-performing and experienced Customer Service Executive to their team in Singapore.

The primary role as a Customer Service Executive is to manage all sales support and customer service activities of the Singapore accounts.
This role offers a hybrid working arrangement and 20+ days annual leave.

Job responsibilities:

• Manage the order-to-delivery process to ensure smooth delivery from start to end.
• Coordinating and processing of customer orders and related jobs, receive and register enquiries/orders in the system and ensuring all the information is correct
• Working closely with the sales team to understand and execute the pricing strategy with the assigned customer account
• Ensure delivery requirements are accurate and handling any changes in delivery requirements if needed
• Resolve and escalate any order related problems and service recovery if appropriate
• Identify business development opportunities through customer conversations
• Pro-actively promote our products and services to any customer when the opportunity arises
• Maintain accurate information in the system
• Coordinate with other departments when needed

The selected candidate will work and integrate into a vibrant, multicultural environment with an excellent and dynamic company culture. On offer is also an attractive salary package that is negotiable for the right candidate.

Should you wish to discuss this interesting position in more detail, please contact me at: [email protected]

Pearlene Toh (EA Reg no: R22108102)
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403

Position: Assistant Service Engineer/ Up to S$3,500/ Gul/ 5 Days/ Manufacturing/ Career Growth

Industry: Manufacturing/ Industrial

Location: Joo Koon (Gul)

Salary Range: S$2,500 – S$3,500

Our client, is the leading regional distributor of Professional and Industrial Cleaning Supplies. Products we market include floor care equipment for carpet, stone & tiles; high pressure water cleaners including ultra-high pressure blasting equipment & accessories; specialty vacuum & dust collection systems; industrial & outdoor rider sweepers & scrubbers; professional cleaning wipes, pads & tools; hygiene related environmental wares for public areas; and our self-manufactured line of ISO 9001 certified maintenance chemicals.

Job Responsibilities:

• To perform troubleshooting on various electrical circuitry

• Provide technical support for industrial technologies

• Assist Service Manager to manage the service department

• Lead a team of technicians and engineers to provide excellent service support

Qualifications:

• Degree/ Diploma/ Certificate in Electrical & Electronic Engineering

• Experience in troubleshooting various electrical parts or AC & DC motors, lead acid &lithium batteries, electrical control circuits.

• A good team player with good communication skills.

• Possess a local driving licence is a plus.

Job Reference ID: QX7RR93Y

Please submit your updated resume in word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Alternatively, you may email the updated resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705

EA Licence Number: 02C4944

Registration Number: R1215110

EA Personnel: Maggie Ye Kai

http://peopleprofilers.com

Customer Service Representative / Onsite Coordinator

• Working Days: Monday-Friday 7.30am-5pm
• Location: Changi North Crescent (Company Transport at East Side)
• Salary: $2300-$2800

Requirements:

• Education Qualification: Min. Diploma in relevant discipline
• At least 1 year of relevant experience in related field

Job Scope:

• Manage the Precision Measuring & Test Equipment (PMTE) master list and Calibration Database
• Track and ensure PMTE inventory in database are up to date, with supporting documentations (calibration reports, certificates etc.)
• Scheduling of PMTE for calibration
• Collection of pre-calibration PMTE from designated cells/ locations
• Delivery of post-calibration PMTE to designated cells/ locations
• Providing regular interval notification to end user/ department leader for upcoming due items
• Coordination between business site and calibration integrator
• Packing of PMTE for local/ overseas shipment
• Process shipment/ PR/ PO documentations for calibration, using ESA form system and SAP, and coordination with ESA departments
• Update inventory records (IN/ OUT) when PMTE is sent out for calibration and received from calibration
• Ensure calibration reports are accurate and meet PO requirements
• Archival of calibration reports (including cover letters, record of measurements etc.) into database
• Report to HQ

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Working Days: Monday - Friday
• Working Hours: 7am-2pm / 9am-4pm (Rotate shift , 30mins break)
• 2 Locations: Raffles Place / One North MRT [ fix location ]
• Salary: $1,700

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Service Crew (Salad Bowl)

Working Days: Monday - Friday
Working Hours: 7am - 6pm / 930am - 830pm (Rotate shift , 1 hr break time)
Salary: $2000 - $2400
Location: Near to Raffles Place MRT

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Descriptions

1. Beverage Preparation:

• Prepare and serve a variety of alcoholic and non-alcoholic beverages with accuracy, consistency, and creativity. Master the art of mixing cocktails, ensuring they are balanced, visually appealing, and reflect our brand standards.

2. Menu Knowledge:

• Familiarize yourself with our beverage menu, including cocktails, wines, beers, and non-alcoholic options. Be able to recommend items, provide descriptions, and suggest pairings to enhance the guest experience.

3. Customer Engagement:

• Interact with guests in a friendly, attentive, and professional manner. Anticipate their needs, answer questions about our beverages, and make personalized recommendations based on their preferences.

4. Upselling and Revenue Generation:

• Demonstrate a strong sales ability by upselling premium spirits, recommending specialty cocktails, and promoting limited-time offers or featured beverages. Contribute to the overall revenue goals of the establishment.

5. Cleanliness and Organization:

• Maintain a clean and organized bar area, ensuring all equipment, glassware, and utensils are thoroughly cleaned and sanitized. Regularly restock supplies, garnishes, and ingredients to ensure efficient service.

6. Knowledge and Skill Development:

• Stay up-to-date with current industry trends, new cocktail recipes, and mixology techniques. Participate in training and development sessions to expand your knowledge of beverages, including spirits, wines, and beers.

7. Cash Handling:

• Process transactions accurately and maintain proper cash handling procedures. Handle guest payments, operate the cash register or POS system, and maintain a balanced cash drawer.

8. Collaboration:

• Work collaboratively with other team members, including servers and kitchen staff, to ensure smooth service operations, effective communication, and a positive work environment.

9. Safety and Compliance:

• Adhere to all relevant health and safety regulations, as well as company policies and procedures for responsible alcohol service. Ensure that guests are of legal drinking age and refuse service when necessary.

10. Continuous Improvement:

• Demonstrate a commitment to personal and professional growth by seeking feedback, attending training sessions, and actively seeking opportunities to expand your skills and knowledge.

Job Requirements

• Beginners can apply

Benefits

• Incentive quarterly.
• 12 days annual leave.
• Good medical benefits.
• Meals and transport provided.

Working hours

• 6 day week. Straight shifts 12pm to 8pm or 4pm till 12am.
• 50 hours a week average.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Assistant Service Engineer

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
Working Hours: 8.15am - 5.45pm
Working Days: 5 Days [Monday - Friday]
Salary: $2500 - $3500

Responsibilities:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in manufacturing
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirement:

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits）
• Years of hand on troubleshooting experience
• Customer support experience
• Local driving licence is a plus

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279