Dome Bakery is an artisanal bakery specialising in brownies conveniently located at Chinatown (4min walk from Chinatown & Maxwell MRT stations).

We’re growing our team and looking for a committed individual who is able to work independently, hardworking and enjoys friendly conversations with people! We love to have you in our team if you have a passion for baking & a heart to serve!

Job Responsibilities:

• Order taking and serving customers, maintain good customer service at all times

• Prepare and produce bakes, follow standard operation procedures/ recipes given to ensure quality and consistency in the final products

• Fulfill and pack orders in a timely and accurate manner

• Stock-take of ingredients inventory and maintain sufficient inventory levels

• Assist in R&D of seasonal bakes

• Prepare and serve coffee/ tea

• Maintain cleanliness of the Front of House and Back of House at all times

• Other ad hoc duties assigned

An ideal candidate should be:

• Highly responsible, pro-active and demonstrates a great attention to detail

• Able to multi-task and work with a sense of urgency in a fast paced and dynamic environment

• Able to work independently with minimal supervision

• Able to deliver good customer service

• Min. 1 year of relevant F&B work experience

• Any prior experiences working as a barista is a plus (if not, training will be provided)

• Able to understand and speak fluent English

We strive to create a working environment where you will enjoy working at and look forward to welcome you in our team! :)

* 5-day work week

* Completion bonus will be given (terms & conditions apply)

Duties and Responsibilities
● Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely
● Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre. Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches
● Handle escalated feedback and provide appropriate solutions in a timely manner
● Collaborate with internal and external stakeholders to resolve feedback and address operational challenges
● Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals
● Establish individual and team goals and review team performance for continuous development
● Work actively with Service Culture to identify training gaps and update of information in the contact centre’s SOP to improve operational efficiency and enhance customer experience
● Conduct performance appraisals and provide constructive feedback to direct reports
● Compile and analyse data for management reporting

Requirements
● Degree in any discipline with a minimum 5 years of experience in retail, e-commerce or customer service industry
● Excellent interpersonal, written and communication skills to establish good customer relationship with both internal and external stakeholders
● Highly customer service-oriented, meticulous, and resourceful
● Strong analytical and problem-solving skills with the ability to work independently
● Strong leadership and adaptable to changes in a highly dynamic work environment

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin