Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

· Engage with current and new clients via email, WhatsApp and social media to facilitate order enquiries.

· Manage orders placed by clients on our website

· Manage customer feedback and service recovery.

Requirements:

· Some experience in customer service industry

· Proficient in managing comms channels like WhatsApp and email

· Well-organised with good time management

· Personable and professional

· Work well in a team environment

Sounds like you? Join us today!

Job Type: Part-Time

Salary: $12-15/hour

Available shifts:

Flexi shifts, available shifts are from Mon-Sun, 9.30am-6.30pm.

Ability to commit to 4-hour shifts for 5 days a week is preferred.

Location: 275 Outram Road, S169064

Motorway is a leading pre-owned luxury cars dealer, and we are dedicated to providing exceptional service to our clientele. We are seeking an experienced After Sales Service Manager to oversee our after-sales operations at luxury cars sector, ensuring the highest standards of customer satisfaction and service excellence.

Key Responsibilities:

· Lead, mentor, and manage Service Advisors, Parts Executives, and Mechanics.

· Oversee vehicle maintenance, repair, and warranty services.

· Ensure the team delivers premium service that aligns with the brand’s standards.

· Maintain high customer satisfaction by addressing concerns promptly and professionally.

· Implement strategies to enhance the customer experience.

· Regularly review feedback and make improvements as needed.

· Ensure service processes are efficient and meet quality standards.

· Monitor KPIs to achieve service efficiency, profitability, and customer satisfaction.

· Manage the service department’s budget and control costs.

· Develop pricing strategies for service offerings.

· Monitor expenses to meet financial targets.

· Maintain a safe working environment according to health and safety guidelines.

· Prepare reports on service performance and financial results.

· Analyze trends and identify areas for improvement.

Requirements:

· Bachelor’s degree in Automotive Technology, Business Administration, or related field.

· Minimum of 5 years of experience in after-sales service management, preferably in a luxury automotive brand.

· Strong leadership, customer service, and communication skills.

· Possess excellent interpersonal skills to connect with clients.

· Proficiency in automotive service processes and management systems.

· Work location – Lower Delta

Responsibilities

· Provide technical support and troubleshooting for end users on Microsoft 365 applications and services.

· Perform user account management and prepare laptop or desktop for new staffs.

· Manage and maintain end user computing devices, including desktops, laptops, and mobile devices.

· Adhere to Cyber Security Compliance

· manage and maintain and reporting for software/hardware purchases, licenses, IT inventory, service contracts, installation, and maintenance

· Liaise with vendors for purchasing of IT equipment and software licenses.

· Monitor and maintain the network infrastructure to ensure optimal performance and security including Voice Over IP (VoIP), Network Firewall, Network Switches and etc.

· Explore on new technology and solution which include system, network, security, voice, backup, disaster recovery and etc to improve solution design and delivery

· Collaborate with internal and external stakeholder implement IT projects and initiatives.

· Document IT processes, procedures, and configurations.

· Stay up-to-date with the latest technologies and best practices in IT support.

· Performs any other assigned duties as required by the organization, including within the IT department and broader company.

Requirements

· Degree/Diploma in Computer Science/Information Technology or equivalent

· Minimum 2 years of experience in the related field

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance

· Experience with IT asset management and onboarding processes

· Good knowledge of Microsoft 365 cloud technology (SharePoint, One Drive, Azure AD) and Server, Network & IP Telephony technologies (TCP/IP, SIP, WIFI, LAN, WAN, DHCP, DNS)

· Basic understanding of cyber-security

· Good communication skills, teamwork ability, risk identification, problem solving, customer service orientation and a commitment to quality

Responsibilities

• Analyze existing business processes and systems to identify areas for improvement and optimization.
• Work closely with business stakeholders to understand their needs and convert them to well-defined, maintainable and extendable data models; and building dashboards with an Enterprise Visualisation tool
• Maintain and update software inventory list and IT reports.
• Conduct thorough testing and validation of IT solutions to ensure they meet business needs and expectations.
• Provide ongoing support and guidance to business users on IT systems and processes.
• Collaborate with project team and manage timelines to ensure deliverables are met with budget constraints
• Perform User Access review and security log review
• Compliant to IT Security and Data Protection policies to protect data according to its classification
• Stay updated on industry trends and best practices to continuously improve processes and systems at Lions Befrienders.

Requirements

• Degree in Computer Science, Information Technology or equivalent
• Minimum 2 years of experience in software engineering or similar role
• Good knowledge of SDLC principles, SalesForce, Dynamics 365, MS SQL, Power BI, M365 Administration, Power Automate is preferred is preferred
• Experience in working with data warehouses, data analytics and data visualization tools
• Understand in Agile and Waterfall methodologies and execution
• Good communication skills, teamwork ability, risk identification, problem solving, customer service orientation and a commitment to quality

Performance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure.

Job Description

• Greet and meet every customers in the most friendly manner
• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline.
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
• Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
• Optimise available workshop capacities by effectively assigning work/ cars to each service centres
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Provide best effort general advice to customer in a timely and professional manner
• Assist in special product campaign or promotions
• Arrange for airport service, pickup and delivery for customers
• Assist schedule customers for professional car care services
• To ensure daily service level achievement, monitor customer’s waiting time, look out for body language etc.
• Assist in generating daily, weekly and monthly reports as and when required
• Hand over vehicle to customers with basic work explanation.

Job Requirements

• Minimum Diploma holders and above
• Able to work under pressure and fast-pace environment
• Preferably 2 years in Customer Service industry or 2 years in Call Centre support
• Good Customer Service skills
• Good Communication skills

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

Job Description

• Perform on-site advice, installation, preventive maintenance of company products
• Hands-on experience is an advantage
• Must be a team player and work closely with the sales team
• Provides good customer services
• Share customer feedback and on-site issues to continuously improve customer experience
• Manages all resources, materials & equipment required for each project deployment effectively and efficiently

Requirements

• Knowledge in Public Address (PA) Systems is an added advantage.
• Basic spoken English and able to converse in Mandarin.
• A team player and able to work independently
• Training and guidance will be provided
• Possess Class 3 manual gear driving licence will be an added advantage

APAClimo Alliance

Title: Corporate Sales Executive - Ground Transportation

Full-time position

Salary range: $2,500 - 3,500 + Commission

Company Overview

APAClimo Alliance is a platform that connects customers and fleet partners for Chauffeur Driven services. With actual operational expertise in Japan, our emphasis is on Safety and Service Excellence for all our Customers across the locations we operate.

We are looking for a Corporate Sales Executive to acquire new Corporate accounts for Chauffeur drive services or events in Singapore and Japan.

Roles & Responsibilities

• Source Corporate Customers and liaise and deal with Travel Agents, Banks, Airlines, Hotels.
• Provide good after-sales service to ensure high customer ratings
• Ensure fast response rates to all existing and potential customers
• Resolve customer issues
• Manage dissatisfied customers

Minimum Qualifications

• Corporate Sales Experience
• Fluent in English
• Able to communicate well in written and spoken English

Preferred Qualifications

• Ability to speak Japanese is highly advantageous
• Travel, event or Automotive Industry

JOB SUMMARY

The Customer Service Property Executive is responsible for delivering exceptional service to tenants and residents, acting as the main point of contact for all customer-related inquiries and issues. This role involves managing tenant relationships, addressing concerns, and ensuring a smooth and positive experience for all residents. The ideal candidate will have excellent communication skills, a customer-focused mindset, and a strong understanding of property management operations.

Key Responsibilities

Tenant and Resident Relations

- Serve as the first point of contact for all tenants and residents, responding to inquiries, complaints, and requests in a timely and professional manner.

- Build and maintain strong relationships with tenants by providing personalized and attentive service.

- Conduct regular check-ins with tenants to ensure satisfaction and address any issues proactively.

Customer Service Management

- Handle all incoming communication (phone calls, emails, text messages) from tenants and residents, ensuring prompt and effective resolution of issues.

- Manage service requests and coordinate with the maintenance team to ensure timely completion of repairs and other tasks.

- Follow up with tenants to confirm that issues have been resolved to their satisfaction.

Lease Administration Support

- Assist in the lease administration process, including onboarding new tenants.

- Ensure that all lease-related inquiries are handled accurately and efficiently.

- Support the team in preparing and issuing lease documents and notices.

Property Management Assistance

- Provide administrative support to the team, including maintaining records, updating databases, and preparing reports.

- Assist with the coordination of property inspections, move-ins, and move-outs.

- Help manage the property's amenities and common areas, ensuring they are well-maintained and meet residents' needs.

Complaint Resolution

- Address and resolve tenant complaints in a calm and professional manner, escalating issues to the Property Manager when necessary.

- Implement conflict resolution strategies to maintain a positive and harmonious living environment.

Qualifications

- No prior experience in property management required, training will be provided.

- Minimum of 1 year of experience in customer service, property management, or a similar role.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and a customer-focused mindset.

- Proficiency in Microsoft Office Suite.

- Ability to multitask and manage time effectively in a fast-paced environment.

Desirable Skills

- Strong organizational skills and attention to detail.

Working Conditions

- The role requires regular interaction with tenants and residents, often in a busy or high-pressure environment.

- Commute between office and various projects.

- May require occasional evening or weekend work to attend to emergencies.

About us

Formerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and cooperation.

At SCC we believe that:

· Utilizing our individual strengths as neighbours makes anything possible.

· We have the potential to develop into a network of people who support one another.

· In times of need, we help others by giving back to them, and we receive in return.

· This community can serve as a setting for self-help, encouragement, and mutual support.

Our Approach

Adopting an all-encompassing strategy, we utilize the community to stimulate reciprocal assistance via social ties and inclusivity, with the objective of enabling low-income and susceptible households and realizing the complete potential of the upcoming generation for revolutionary transformation.

What are we looking out for?

As an I.T Support Executive, the ideal candidate shall assist in Management and team operations providing administrative support, including basic IT support for current and new drives and initiatives.

The ideal candidate shall support and work closely with the Administration Manager to ensure the smooth operations of the organisation and in general administration.

About the role of IT Support Executive

· We are built on strong values and ethics and are seeking like-minded candidates to join the team where tech meets heart, and every troubleshooting session is a step towards helping those in need. Reporting to: Admin & Operations Manager and Deputy Director and support following aspects of scope:

Technical Support / Maintenance and Monitoring / User Support and Training / System Administration / Project Support / Problem-Solving and Troubleshooting / Collaboration and Coordination

Responsibilities:

· Day-to-day IT helpdesk support, hardware setups, etc. Server Administration and Network / Firewall / VPN / Synology maintenance.

· Manage and configure POS and ERP system settings. Support and manage store opening projects across multiple regions.

· Liaise with HQ IT for all group initiatives, protocols and systems implementation.

· Provide and troubleshoot comprehensive level 1 and/or level 2 helpdesk support for internal team.

· Facilitate and set-up AVS/video conferencing before for general meetings.

· Keeps critical services such as desktop operating systems, security patches, email/Office365 tools, and shared storage running at peak performance and working to prevent downtime.

· Upkeep and ensure that IT hardware/software are running smoothly in working order and up to date.

· Manage software licenses, ensuring that it is up-to-date and timely renewals & streamline and maintain IT-related contracts with clear SLAs.

· Ensure and safeguard proper management of data through migration/backup missions.

· Collaborate on projects, adding inputs and contributing to the success of implementation.

· Ensure that IT-related policies are current, and organised, concurrently be updated on new developments in IT sector.

· Any other ad-hoc duties as assigned by Admin & Operations Manager.

Requirements:

· Degree/Diploma in Computer Science, Computer, Information Technology, Electronics Engineering, or equivalent or related studies with 3 to 5 years working experience or more. Minimally at least 2 years of IT experience. (Fresh Graduates are welcome to apply.)

· Good experience in Windows, Networking and Firewall administration, maintenance and technical support. Experience with hardware and system network, including conferencing applications and Audio/Video equipment, and proficiency with Microsoft 365 & Windows applications.

· Experience in configuring and troubleshooting network connectivity issues and good communications with all levels of team and problem-solving skills.

· Ability to articulate complex technical concepts in simple language.

· Team player and be independent in executing work-related jobs. Occasional travelling might be required.

· Demonstrated written communication skills to create useful support logs/reports. Good analytical and problem-solving skills to troubleshoot and diagnose issues.

· Strong in project and time management skills to provide updates and fixes within a promised time frame. Ability to work independently with a proactive skills, strong ability to multitask.

· Customer service and collaboration skills to interact professionally and positively with internal and external stakeholders.

· Will be an added advantage to possess Tech Certifications (CompTIA A+, MS365 Admin).

We provide:

• Career development opportunities
• Flexible working hours
• AWS / Bonuses
• Health insurance
• Wellness programmes and many more…

Interested candidates are invited to send their resumes with current and expected salary information.

Only shortlisted candidates will be notified. We thank all applicants for their interest.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection use, and/or disclosure of personal data by SCCFSC to carry out its nature of business in compliance with the relevant provisions of the Personal Data Protection Act 2012 © 2024 South Central Community Family Service Centre Privacy Policy.

• ITE Certificate in Electrical / Electronic Engineering.
• Preferably able to start immediately.
• Experience in repair / maintenance of electronic equipment.
• Able to work on site to keep electrical and electronic equipment running smoothly.

Candidates are to submit resume by email to : [email protected]

Benefits:

• Basic Salary up to $7,000 with yearly increment based on performance.
• 5 Days work week (Monday to Friday) , 9am to 5.30pm

Job Description:

This is a full time role for an Customer Service Manager (Sea Operation) located in Bt Merah. Our client engages in logistics services, real estate development and leasing, and a range of services and you will be responsible involve managing ocean freight operations, including NVOCC, sea export/import, and logistics, while resolving any issues that arise. It requires leading a team, ensuring customer satisfaction, and implementing process improvements. The role also involves building relationships with shipping lines, negotiating vendor terms, and ensuring regulatory compliance. Key tasks include monitoring shipments, handling customer inquiries, supporting business development, preparing invoices, and reporting to upper management. Additionally, the role includes executing any tasks assigned by the Managing Director.

Qualifications:

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 10 years experience in sea operations within the freight forwarding industry.
• Proven leadership and team management skills.
• Strong understanding of sea export, sea import, warehousing, and trucking operations.
• Excellent negotiation skills and experience with vendor management.
• In-depth knowledge of customs requirements, import and export procedures, and international trade regulations.
• Proficiency in tracking and monitoring vessel movements.
• Proficiency in Microsoft Office Suite and industry-specific software.

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil) or equivalent.
• At least 5 Year(s) of working experience in C&S related field is required for this position.
• Familiar with LTA, NParks, Utilities Agencies, Building Control Act and Regulations & MOM regulations on building works.
• Able to systematically maintain site records, contract documents and meet reporting requirements under Building Control Act.
• Ability to administer contracts professionally and manage site team is essential.
• Ability to monitor progress and ensure that work done and materials used are in accordance with approved specifications, codes, standards and regulations, and to work with the Project Team, QP, and contractors to rectify any non-conformance.
• Experience in pipe jacking works
• Registered with BCA-IES as Resident Engineer
• Contract duration: 12-15 months
• Able to commence work within short notice/immediately
• Project: Tengah Service Reservoir
• Site Location: Bt Batok

• Pls write in with your employment history, notice period, current basic and expected basic salary.

Customer Service Delivery

~ Assist Customer In Refueling Their Vehicle

~ Traffic Control At Forecourt

~ General Housekeeping

~ Any Other Responsibility From Time To Time

~ Permanent

~ Part-Time

~ Rotating Shift

~ Near Tiong Bahru Market

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Jurong East

2 years direct contract

Job Description:

• Engagement of residents and community partners to address enquiries about population health, services, initiatives and link up with the appropriate team.
• Proactively liaising with medical teams and community partners to facilitate coordination of community-based services for residents.
• Support the navigation and provision of community-based resources and services to support residents and caregivers to take charge of own health.
• Assisting residents with community appointment related requests.
• Conduct outbound nudges to encourage enrolment and participation in screening and vaccination.
• Proactive team player to contribute to service improvement initiatives and projects and be part of implementation.
• Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Job Requirements:

• Only Singaporean.
• Minimum Diploma and above in any discipline.
• Proficient in Microsoft Office Suites.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See
R23114253
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

Role Overview:

As a Customer Success Officer, you will play a pivotal role in ensuring our customers' success and satisfaction. Your primary responsibilities will revolve around face to face meeting and engagement with our customers. No prior knowledge or experience is required for this position; however, we are looking for individuals who possess strong interpersonal skills, bubblly personallity, excellent written communication skills, problem-solving abilities and initiative.

Key Responsibilities:

1. Customer Engagement: Proactively reach out to customers to encourage their engagement with our system, guiding them through various processes, and promoting the value of our products and services.
2. Customer relations: Build a relationship with our clients to make sure their profetional needs are met.
3. Written Communication: Craft engaging and personalized emails to effectively communicate with our customers, addressing their needs, inquiries, and concerns. Ensure clarity, professionalism, and empathy in all written interactions.
4. Problem Solving: Demonstrate a keen problem-solving mindset to resolve customer issues promptly and effectively. Escalate complex problems to senior team members when necessary.
5. Initiative: Take initiative to identify opportunities for improvement in customer satisfaction and suggest innovative solutions to enhance our customer success strategies.
6. Collaboration: Collaborate with cross-functional teams to gather insights on customer needs, feedback, and product enhancements. Act as a bridge between customers and the company, providing valuable feedback to improve our offerings.
7. Documentation: Maintain accurate and detailed records of customer interactions, ensuring that customer profiles and information are up-to-date in our CRM system.

Qualifications:

• Exceptional interpersonal and communication skills.
• Strong written communication skills in English.
• Excellent problem-solving abilities and the ability to think critically.
• Proactive and self-motivated with a strong sense of initiative.
• Ability to work in a fast-paced, collaborative environment.
• High school diploma or equivalent (Bachelor's degree is a plus but not required).
• No prior customer success experience required; training will be provided.

A homegrown brand with a diverse portfolio

Spa Esprit Group is a hospitality company that creates, owns and operates a series of timeless, thoughtful portfolio of concepts and brands, each with a unique story and a distinct perspective on the cultural-culinary landscape of the time. While each has a diverse language of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to the most awesome homegrown experiences for all who walk through the doors.

Job Description

•⁠ ⁠Taking ownership of customer queries / feedback received via phone, email, and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practice

•⁠ ⁠Ensures that personal KPI targets are met

•⁠ ⁠Consistently monitor individual’s progress and development

•⁠ ⁠Proven organisational skills, ability to prioritise tasks and manage time efficiently while maintaining attention to detail

•⁠ ⁠In addition to the above, this role may also be required to help on projects and workload as determined by business needs.

We are a modern Mediterranean restaurant looking for a friendly and proactive Service Supervisor to join our team! If you genuinely enjoy working with people, have the experience and confidence in leading a team, and a passion for providing excellent customer service, then we’d like to hear from you!

Our Service Supervisor will oversee daily service, train and supervise Front of House staff, and ensure compliance with safety/sanitation regulations. The perfect candidate is an excellent team player, reliable, empathetic and handles difficult situations respectfully.

Salary: S$ 4,000 - $5,000 depending on work experience

Benefits:

• 5 Days Work Week
• Monthly Sales Incentive $250 to $500
• Staff Meals Provided
• Birthday Benefits

Responsibilities:

• Ensure that an impeccable customer experience for guests is maintained
• Manage guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations
• Assist the Restaurant Manager to ensure that all Front of House team members are well-versed in company’s SOPs, and knowledge of the restaurant’s brand positioning
• Coordinate and ensure proper communication between Front of House and Back of House operations teams
• Organise, supervise and roster shifts
• To maintain a healthy work environment for all team members and assist to resolve any issues between team members
• Assist the Restaurant Manager in overseeing the beverage programme
• Assist Restaurant Manager in monthly inventory and Beverage Perpetuals, and keep track of monthly COGs
• Managing and maintaining the POS software systems
• Supervise execution of all delivery orders
• To assist the Events team with the operations and project management of client events held at the restaurant including Weddings and Corporate Events
• To assist in building a database of regular clients and providing them with efficient and professional customer service

Requirements:

• At least 2 years of hospitality experience in leading and managing a team of restaurant professionals
• Positive mindset and approachable demeanour
• Natural people skills
• A desire to deliver an experience beyond guests’ expectations
• Excellent communication skills, both written and verbal
• Confidence with handling POS systems
• Great time management and problem-solving skills
• Ability to stay calm, organised, and efficient under pressure
• Has great initiative and team leadership skills

Job Summary:

The Service Centre Manager is responsible for managing the post-sales service operations for end-user computing products and services. This role involves ensuring a superior customer experience, managing post-sales deliverables, and leading a team of service professionals to meet and exceed service quality standards.

Key Responsibilities:

Customer Experience Management:

• Ensure a high level of customer satisfaction by delivering prompt and effective post-sales services.
• Handle customer complaints and escalations promptly and professionally.
• Conduct regular customer feedback surveys and implement improvements based on feedback.
• Develop and implement customer service policies and procedures to enhance customer experience.
• Post-Sales Service Management:
• Oversee the post-sales service operations including repairs, maintenance, and support for end-user computing products.
• Coordinate with other departments (e.g., sales, logistics, technical support) to ensure seamless service delivery.
• Monitor and manage service level agreements (SLAs) to ensure timely and quality service delivery.
• Maintain accurate records of service activities, customer interactions, and issue resolutions.

Team Leadership and Development:

• Lead, mentor, and develop a team of service professionals to achieve high performance and service excellence.
• Conduct regular training sessions for the team to keep them updated on the latest products, services, and customer service techniques.
• Set performance goals, conduct performance reviews, and provide constructive feedback to team members.

Operational Excellence:

• Optimize service processes to improve efficiency and reduce turnaround times.
• Implement best practices and continuous improvement initiatives to enhance service delivery.
• Ensure compliance with company policies, industry regulations, and safety standards.

Reporting and Analysis:

• Generate regular reports on service performance, customer satisfaction, and operational metrics.
• Analyze data to identify trends, areas for improvement, and opportunities for service enhancement.
• Present findings and recommendations to senior management for strategic decision-making.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in a service management role, preferably in the IT or end-user computing industry.
• Proven track record in managing post-sales service operations and customer experience initiatives.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Proficiency in using service management software and tools.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset
• Strong organizational and multitasking abilities
• Ability to adapt to changing circumstances and manage multiple priorities
• High level of integrity and professionalism
• Strategic thinking and ability to drive process improvements

Geolah is a Singapore-based AI-powered tech platform founded in 2020. We offer on-demand services such as ride-hailing, limousine services, parcel delivery, and transportation. We prioritize the well-being and safety of our fleet drivers, promoting a better work-life balance and reshaping the future of mobility.

Roles:

Customer Support:

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with bookings, app usage, and troubleshooting.
• Handle and resolve complaints efficiently.
• Provide information about services, fares, and policies.

Driver Support:

• Help drivers with onboarding, documentation, and app usage.
• Address driver inquiries and resolve issues.
• Ensure drivers adhere to service standards and policies.

Issue Resolution:

• Investigate and resolve service-related issues.
• Coordinate with internal teams for quick problem resolution.

Feedback, Reporting & Assurance:

• Collect and analyze customer feedback.
• Generate reports on service metrics.
• Suggest improvements based on feedback.
• Monitor customer interactions for quality.
• Participate in training and improvement initiatives.

Responsibilities:

• Excellent communication skills (written & verbal).
• Problem-solving superpowers.
• Calm under pressure with a smile (figuratively!).
• Tech-savviness for navigating apps & tools.
• A passion for helping people & a positive attitude.
• Multilingual skills.

• Processing orders from the Plain Vanilla and Farandole (wholesale) websites.
• Assisting with order administration and closing files.
• Hybrid working (WFO at Outram area and WFH).
• Answering phone calls if in the office (taking messages).
• Working hours between 9am - 6pm
• Hourly pay rates: $10 on weekdays & weekends, $11.50 on Public Holidays.

• Customer Management:
  • 
    
  • Customer Service Oversight:
  • Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) for customer service activities.
  • Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
  • Customer Relationship Management (CRM):
  • Manage the CRM system to track customer interactions, sales, and support activities.
  • Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
  • Communication:
  • Act as a liaison between customers and other departments to resolve issues and improve overall service.
  • Develop and distribute regular customer service reports to senior management.
  • 
    
  • Logistics Systems Management:
  • Logistics Operations:
  • Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
  • Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
  • System Implementation and Management:
  • Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
  • Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
  • Supply Chain Coordination:
  • Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
  • Negotiate contracts and agreements to secure the best terms and conditions for the company.
  • Continuous Improvement:
  • Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
  • Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
  • Reporting and Analysis:
  • Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
  • Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.
  • 
    

The Client Relationship Manager will be responsible for managing and nurturing relationships with clients to ensure their needs are met and to maximize satisfaction and retention. This role involves understanding and anticipating client needs, communicating effectively with clients, and collaborating with internal teams to deliver exceptional service.

Key responsibilities include:

- Building and maintaining strong relationships with clients to ensure satisfaction and loyalty

- Identifying client needs and proactively offering solutions to meet those needs

- Acting as the main point of contact for clients, addressing any concerns or issues in a timely and effective manner

- Collaborating with internal teams to provide solutions and resolve client issues

- Monitoring client satisfaction levels and taking proactive measures to improve satisfaction and retention

- Keeping up-to-date with industry trends and client feedback to identify opportunities for improvement

- Developing and implementing strategies to enhance client experience and loyalty

The ideal candidate will have excellent communication and interpersonal skills, a strong customer service orientation, and the ability to build trust and rapport with clients. Experience in client relationship management or customer service roles is preferred. A willingness to take initiative, problem-solve, and work collaboratively with team members is essential for success in this role.

· Excellent working knowledge of managing seafreight and airfreight - import, export goods and associated documentation

· Prepare quotations, handle enquiries and shipping activities

· Respond to and follow up on sales enquiries

· Service maintain and develop existing / new customers through planned individual account support

· Negotiate for competitive costs from overseas office/agents/Shipping Lines/vendors

· Coordinate with respective stakeholders i.e. customers, agents, carriers, hauliers etc for their import/export/transhipment activities and documentation

· To provide support for sales and marketing activities as required

· Ensure documentation compliance

· Perform cost management

· Any other ad hoc task assigned

Job Requirements

· Minimum 'O' Level

· Preferred some years of working experience in the related field for this position

· Good working attitude with a positive mindset, good communications skills, problem/dispute handling

· Knowledge of sea/air shipment procedures/processes

· Basic knowledge of dangerous goods compliance

· Knowledge of portnet/tradenet will be an advantage

· Knowledge of costing/pricing will be an advantage

· Team player, able to work independently with minimum supervision, self-initiated and task-orientated

· Able to work in a fast-paced environment

· Being Able to start work on short notice will be an advantage

· Singaporean encourage to apply

Looking for Customer Acquisition Executive

Responsibilities:

1. Proactively pursue lead generation through calling prospective SME businesses.
2. Follow-up closely on qualified leads, managing the entire sales cycle, preparing proposals and presentations for qualified clients.
3. Building rapport and maintaining good relationship with clients.
4. Identify and map business strength and customers needs.
5. Maintaining supplies of sales presentation materials, including slides and brochures.
6. Understanding company's business models and have good product knowledge.

Skills:

1. Building strong customer relationship by handling customer expectation in order to achieve high customer satisfaction.
2. Develop and implement improvements to existing operational procedures in order to maximize efficiency and improve operations costs.
3. Gain knowledge and exposure from conducting market researches, reports and understand consumers' needs from the process.
4. Work closely with business partners and clients to widen company's profile and market base.
5. Ability to keep track and draw out sales reports to assist in pipeline planning of the company.
6. Good product knowledge and softskills.

(6 Months period)

RESPONSIBILITIES

• Provide after-sales service support, installation, commissioning and repair of laboratory/ research/ analytical equipments
• Provide technical consultation to customers
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To prepare service reports

REQUIREMENTS

• ITE/Higher NITEC/Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Able to work independently and a team player
• Excellent communication and interpersonal skills
• Self-motivated, results-oriented individual with good business acumen
• Minimum 2 years of related work experience in service / maintenance
• Experience in Diagnostic Imaging and IT will be an advantage
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Five-day work week
• Medical benefits