Key Accountabilities:

• NPS Strategy Development and Implementation : Develop, execute, and measure a comprehensive NPS strategy aligned with company's business objectives across all customer touchpoints.
• Customer Insights and Analytics : Lead the analysis of NPS data to extract actionable insights, develop predictive models, and present executive-level reports on NPS trends and their business impact.
• Customer Experience Enhancement
• Team Leadership and Development

Qualifications

Education Level:

• Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related field.
• Master's degree in Customer Experience Management, Business Analytics, or similar field preferred

Required Experience and Knowledge:

• 8+ years of experience in customer experience management, with at least 3 years in a leadership role
• Proven track record of implementing successful NPS programs
• Deep understanding of customer experience metrics and methodologies
• Strong background in data analysis and interpretation

Job-Specific Technical Skills:

• Proficiency in NPS methodologies and best practices
• Strong analytical skills with experience in statistical analysis software (e.g., SPSS, R)
• Familiarity with CRM systems and customer feedback platforms
• Knowledge of data visualization tools (e.g., Tableau, Power BI)

Key Responsibilities

• Sales-Oriented: Generate and increase sales revenues, hitting sales targets.
• Customer Liaison: Provide expert guidance and support to customers regarding vehicle maintenance and repair services.
• Service Coordination:
  • Facilitate vehicle check-in and check-out processes.
  • Conduct test drives with customers to identify concerns or issues.
  • Offer service recommendations, including intervals, warranties, and maintenance procedures.
• Quotations and Pricing:
  • Prepare accurate cost estimates and repair quotes in accordance with the Singapore automobile industry.
  • Strategically develop competitive pricing to maximize sales.
• Customer Satisfaction:
  • Regularly update customers on the status of their vehicles.
  • Follow up post-service to ensure satisfaction.
  • Encourage positive customer reviews on Google.
• Vehicle Quality Assurance:
  • Perform Pre-Delivery Inspections (PDI) to guarantee vehicle quality.
  • Collaborate with internal departments to address any PDI rectifications.
• Technical Expertise:
  • Troubleshoot basic vehicle faults and problems.
  • Assist sales personnel with administrative and technical support during vehicle delivery.

Requirements

• Experience: Minimum of 2 years in a Singapore workshop or agent role.
• Class 3 driving license with 2 years of experience.
• Strong communication and interpersonal skills to effectively liaise with customers and internal teams.
• Sales-driven mindset with a proven ability to meet and exceed targets.
• Proficient in preparing and managing service documentation.
• Knowledge of vehicle maintenance and repair procedures.
• Ability to speak English and mandarin fluently, other languages are a bonus.

Job Description

• To conduct services on ground but not limited to servicing, food ordering, reservations, cashiering duties etc
• To undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• To undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Manager
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensuring all policies and procedures of the company are followed accordingly
• Any other jobs or duties assigned by the Restaurant Manager from time to time

Job Requirements

• Minimum 1 year working experience in Food & Beverages industry
• Fresh Graduates are welcomed to apply too
• Possess good working Attitude
• Team player with good interpersonal communication skills, positive attitude, enthusiasm, and initiative

Role Overview:
Lead and enhance the daily operations of our mosque, driving excellence in administration, Human Resource, and financial management.

Key Responsibilities:

• Oversee daily operations and ensure efficient office management.
• Lead HR activities, monitor performance, and foster team collaboration.
• Manage budget, cash flow, and support fundraising efforts.
• Ensure compliance with policies and regulations.

Qualifications:

• Minimum 5 years of experience in the mosque sector.
• Proven experience in administration, HR, or operations.
• Strong financial and budget management skills.
• Excellent leadership and organizational abilities.

How to Apply:

If you are enthusiastic about contributing to a vibrant mosque community and possess the required skills and experience, we invite you to be a part of our team! Please send your resume and cover letter to [email protected], indicating your expected remuneration. We look forward to welcoming our new HCS!

• 6 days per week
• 111 Somerset
• Up to $2800, commission provided
• Air conditioning environment

Responsibilities:

· Cashiering

· Have good product knowledge and be well versed with all the food and beverage items served at the restaurant.

· Ensure the cleanliness of the restaurant is maintained.

· Assist in day-to-day outlet operations

· Assist in stocking up products such as beverages, others daily throughout the operating hours.

· Ad-hoc duties assigned by supervisor

Interns' duties vary but generally include :

1. Support and manage physical assets that are devoted to supporting service in theSingapore workshop. This includes managing the budget in accordance with budget control objectives.

2. Support daily repair functionand update & upgrade related service processes.

3. Support & maintain the quality, quantity, and timeliness of answers to customer’sproblems regarding installation, application, and performance of chillers.

4. Support and coordinate conference calls betweenengineers and the customers to facilitate customer satisfaction through to successful conclusion. 5. Travel for onsite service as OJTwith Senior Engineer.

6. Support and maintain consistent business communication with customers.

7. Support & plan the current&future technical service objectives.

8. Support & manage the network of 3rd party contractors.

9. Able to work extended hours whenneeded. Interns must have strong attention to detail, as well as good critical-thinking and project management skills. Intern should beable to communicate effectively and use their logical judgments, especially when dealing with adjustments and meeting deadlines.

A Medical Device Service Technician is responsible for maintaining, calibrating, and repairing medical equipment to ensure it functions properly and safely. Their duties include performing routine inspections, diagnosing and repairing malfunctions, installing and setting up devices, and providing training to healthcare personnel on proper equipment use. They also maintain detailed records of maintenance and repairs, order necessary parts, and stay updated on technological advancements and regulations.

Service

• Serving Food & Beverages
• Clear dishes and change tables settings for next customers
• Ensuring Cleanliness of outlets

Bar

• Prepare Sandwich, snacks or any other food items at the bar
• Prepare given range of beverages/alcohols upon receiving orders
• Prepare desserts and garnish dessert items
• Maintain sanitary environment at bar area

We provide Products & Services to the Oil & Gas, Petrol-Chemical, Chemical, Power & Utilities Industries. We are looking to fill up the position of 'Sales & Service Engineer'.

Job Responsibilities:

A. Sales Functions:

• To visit and provide Sales support to all after-market customers in Singapore territories, and West Malaysia if required

B. Service Functions:

• Commissioning of equipment, co-ordinations of installations of equipment, troubleshooting and technical support to customers and in-house executions.
• To write technical reports after service jobs are completed.

Job Requirements:

• Degree / Diploma in Engineering/ Technical Subjects, are preferred or equivalent.
• Salary will be commensurate based on experience and qualification
• Candidates with Sales Experience will be an advantage. Those without Sales Experience and with a good Sales attitude are to be considered.
• Candidates with Project Coordination Skills will be an advantage.
• Applicant MUST hold a valid Class 3 driving license
• Salary Package consisting of Monthly Salary & Sales Commission.
• Candidates who seek to be Professional Sales Engineers, willing to work hard and honest, will be the most suitable person to fill in this position.
• We do not provide Work Pass
• Junior and Senior position levels are available

We provide Products & Services to the Oil & Gas, Petrol-Chemical, Chemical, Power & Utilities Industries. We are looking to fill up the position of 'Sales & Service Engineer'.

Job Responsibilities:

A. Sales Functions:

• To visit and provide Sales support to all after-market customers in Singapore territories and East/West Malaysia

B. Service Functions:

• Commissioning of equipment, co-ordinations of installations of equipment, troubleshooting and technical support to customers and in-house executions.
• To write technical reports after service jobs are completed.

Job Requirements:

• Degree / Diploma in Engineering/ Technical Subjects, are preferred or equivalent.
• Salary will be commensurate based on experience and qualification
• Candidates with Sales Experience will be an advantage. Those without Sales Experience and with a good Sales attitude are to be considered.
• Candidates with Project Coordination Skills will be an advantage.
• Applicant MUST hold a valid Class 3 driving license
• Salary Package consisting of Monthly Salary & Sales Commission.
• Candidates who seek to be Professional Sales Engineers, willing to work hard and honest, will be the most suitable person to fill in this position.
• We do not provide Work Pass
• Junior and Senior position levels are available

The Service Delivery Director leads Singtel Enterprise Business (SEB) managed services projects, overseeing account teams, customer engagement, and service delivery operations. They ensure teams meet SLA targets, drive customer experience improvements, and manage service delivery across functions.

They are responsible for budgeting, financial management, and resourcing strategies for their portfolio, including managing third-party vendors.

The Director will also mentor teams, sponsor continuous service improvement programs, and champion digitalization initiatives to enhance delivery.

The Director will also collaborate with the Business Segment Head/Lead, the Director handles customer engagement within the Global Delivery organisation.

Service Delivery

Service Delivery encompasses the end-to-end deliverables specified in the Service Contract provided by Singtel Group (or its subsidiaries).

This includes service governance, client engagement with customers, and managing the expectations and outcomes for both external and internal senior stakeholders and also focuses on account growth and ensuring an excellent customer engagement experience.

The Service Delivery Director is responsible for managing multiple account delivery teams in alignment with Singtel's commitments to various service contracts.

The Service Delivery Director is also expected to develop strategic and tactical plans to ensure delivery meets contractual obligations to customers. Key responsibilities include (but are not limited to): -

• Driving service delivery to meet and exceed contractual SLA commitments.
• Sponsoring delivery teams in implementing digitalization initiatives to enhance efficiency and improve the service engagement experience.
• Managing senior stakeholders (e.g. CxOs, VPs, and IT Heads) through effective communication and portfolio management during major incidents.
• Building and strengthening client relationships through in-depth knowledge of customer domains.
• Identifying opportunities and supporting the Sales Team in pursuing new business prospects to grow the EWO portfolio.

Operations

The Service Delivery Director is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered with pride and sustainable model to meet our SLA deliverables.

Operation delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.

The Service Delivery Director is also expected to engage and manage 3rd party partners and vendors, to align their delivery competency and capabilities with Singtel service contract to our customers.

Financial Management

The Service Delivery Director is expected to manage the financials for the service portfolios under the purview, in accordance with the Business Case of the service contracts on Cost of Delivery, recovery of cost in respective cost centre in a healthy state.

Financial management responsibilities include but not limited to: -

• Annual AOP budgeting, financial planning across the portfolio.
• Manpower and resourcing budgeting
• Operation run rate and forward planning
• Monthly financial status tracking and progressive report
• Operations and Financial optimization

People and Growth

The Service Delivery Director is expected to coach and mentor Associate Directors, Service Delivery Managers, and delivery teams, whether under direct or indirect management (e.g., third-party partners or contractors). This includes providing thought leadership and demonstrating strong people management skills for the various teams within the service portfolios.

The Service Delivery Director is responsible for developing a Portfolio Strategy and Tactical Performance Measurement for the teams under their supervision. They should adopt a top-down approach to KPI setting for the delivery teams within the portfolio.

The Service Delivery Director should conduct routine communication sessions with members of the delivery teams and their direct reports to provide directives and guidance. This includes holding weekly, monthly, quarterly, semi-annual, or annual meetings, as well as one-on-one sessions and performance assessments, as required.

Corporate Engagement

The Service Delivery Director would support Global Delivery 5 key initiatives within their portfolio: -

• Customer First,
• Quality First,
• People First,
• Digital First,
• Security First,

The Service Delivery Director would support any other Singtel and/or SEB corporate program and events, as required.

The Service Delivery Director would support and promote collaboration within the delivery teams, Singtel and/or SEB organization.

Skills for Success:

• Degree holder
• ITIL Foundation
• Min. 15 years in general IT service delivery, in 1 or more Technical Domain or Min 8-10 years working in enterprise scale IT environment
• Experience with Service Delivery Management / Project Management / proficient in at least 2 or more technical workstreams (Network, System, DB, Storage, Hosting, Cloud, Workplace services, Telco services)
• Executive Stakeholders Management
• People management
• Presentation skills
• Project P&L & Portfolio Financial Management

Responsibilities:
• Conduct inspection, trouble shoot and complete maintenance of ship’s main engine remote control system and navigation equipment
• Familiar with ship owners and shipyards working procedures and environment
• Willing to work in local and overseas shipyard as well as anchorage environment at irregular hours which include overnight, weekends and public holiday depending on vessel schedule

Requirements:
• Relevant marine / mechanical / engineering qualification
• Sound knowledge in pneumatics / electrical control engineering
• ‘Hands on’ experience in Marine Automation
• Those with minimum experience or education level will be consider for Technician

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Ops Support Executive, Service Desk. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Requirement

1.  Singaporean preferred
2.  Min Higher Nitec in IT related fields
3.  Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered.
4.  Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

POSITION SUMMARY
•  The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)

KEY RESPONSIBILITIES
1.  Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2.  Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3.  Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4.  Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5.  Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6.  Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Sales/Marketing experience a advantage in housekeeping products, e.g. trash bags, hygiene papers, cleaning chemicals etc.

Prospecting, provide quotations, take orders, fulfil orders, following up and service with customers, provide support for order fulfiling.

Able to converse in mandarin and english. Able to handle PC activites such as typing quotations, documents, emails communication and some simple online purchasing.

Salary 2.1k to 2.7k, no agent please

Located near Macpherson MRT

Whatsapp: 9164-9046 or email [email protected]

About NETS

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary

Admin Support team of Card Centre liaises with the Bank customers on a daily basis on the execution of instructions tasked by the Banks, as well as on the production statuses of the Banks’ inventories and User Acceptance Testing. The team leader of Admin Support manages the productivity and ensures smooth workflow within the Admin Support team. The ideal candidate will be an excellent leader and will have experience managing staff to produce results in a timely and effective manner.

Key Responsibilities

• Ensure timeliness and accuracy in all scopes of work within Admin Support
• Ensure the Admin Support team meets the service levels of the Banks
• Daily coordination between Bank customers and internal Production
• Reporting of card statuses and inventory levels to the Banks
• Preparation of monthly billing reports
• Participate in monthly Service Level meetings with the Banks
• Attend project meetings with the Banks
• Participate in negotiation discussions with the Banks
• Working with Card Centre Management on fulfilment on business goals

Requirements

• Diploma holder and above
• Proficient in Microsoft Office Applications
• Basic analytic skills, able to generate report through MS Excel
• At least 3 years of experience in supervisory or team management preferred
• Individuals should possess excellent written and verbal communication skills
• Prior working experience in the Banks would be advantageous
• Able to commit to 5.5 days work week

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Junior PSA: $2.5k, Senior PSA: $3k

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Junior PSA: $2.5k, Senior PSA: $3k

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Working Location: Near Jalan Besar

Responsibilities:

-Conduct market research to understand trends, customer needs, and competitor offerings within food service channels

-Develop buyer personas to align marketing strategies with customer profiles in the food service industry

-Craft compelling product positioning and messaging tailored to chefs and procurement officers

-Develop marketing materials (e.g., brochures, presentations, and digital content) that highlight the unique benefits of our products

-Plan and execute go-to-market strategies for new product launches, product line expansions and events

-Collaborate with the business development team to ensure seamless product introductions and adoption within food service channels

-Develop sales tools, training materials, and presentations to support the business development team

-Conduct training sessions to ensure the business development team can effectively communicate product value propositions

-Plan and manage marketing campaigns to increase product awareness and generate demand in the food service sector

-Create digital and offline content that resonates with chefs, restaurateurs, and catering professionals

-Monitor and analyse the effectiveness of marketing campaigns and product performance.

-Provide data-driven insights and recommendations for optimising marketing efforts

-Work closely with the business development and management teams to align on product strategies and customer needs

-Engage with customers and industry partners to gather feedback and identify partnership opportunities.

Requirements:

-Minimum Diploma or Degree in Marketing, Business, Communications, or a related field.

-Minimum 2-4 years in product marketing, preferably in food service, FMCG, or related industries.

-Strong understanding of food service industry

- Excellent communication, presentation, and copywriting skills

- Proficiency in digital marketing tools and CRM platforms

- Ability to analyse market data and derive actionable insights

- Project management skills with attention to detail and timelines

- Collaborative mindset with the ability to work cross-functionally

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Junior PSA: $2.5k, Senior PSA: $3k

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Benefits:

• $2000 - $2300 + Overtime

• 44 hours per week (Shift Roster)

• West/East Region

Job Scope:

Kitchen Helper/ Service Crew

• Providing excellent F&B service to guests.

• Present menu, taking customer orders, serving food and drinks with.

• Assist in food preparation.

• Responding promptly to customer needs or inquiries.

• Ensure the cleanliness of the workplace.

• Handle billing and payments.

Dishwasher

• Wash and sanitize dishes, utensils, glassware, and kitchen equipment.

• Assist in maintaining overall kitchen cleanliness and hygiene.

• Support kitchen staff with basic cleaning tasks as needed.

Job Requirements:

• Candidate with relevant experience with local catering and F&B operation.

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chia Choon Wing (R23112010)

Responsibilities:

• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Have basic knowledge of overhaul & start up jobs on Trane chillers
• Liaising with customers to resolve complaints cases
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Any other duties as deemed necessary from times to times

Requirements:

• NITEC/ Diploma/ Degree in Mechanical, Electrical, Electronic Engineering or equivalent
• Relevant experience in Chiller Systems/ Air-conditioning
• Positive attitude

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

RESPONSIBILITIES

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!

• Recognized diploma or degree,
• At least two years of work experience, preferably requiring interaction with a diversity of people
• Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
• Knowing multiple local spoken languages or dialects will be advantageous
• People-oriented, willing to work the ground

Location:

• Chai Chee Nursing Home

Additional Advantageous Skills:

• Appreciation and sensitivity to multicultural preferences and nuances

Job Description:
As a Service Engineer, you will be responsible for ensuring that our equipment is efficiently maintained, installed, and serviced. This role requires close collaboration with our clients, offering technical support and hands-on troubleshooting to meet their requirements.

Key Responsibilities:

• Provide support, installation, commissioning, troubleshooting, repairing and preventive maintenance for equipment.
• Communicate with suppliers, peers, and customers (business units and manufacturing sites) to accurately relay technical information.
• Response to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline.
• Provide technical training and support to client staff as necessary.
• Maintain accurate service records and documentation for all client visits.
• Managing spare parts inventory.
• Practices good health and safe workplace.

Requirements:

• Degree in any engineering studies.
• Min 1 or 2 Years of relevant experience
• Exp in Semiconductor Industry / handling Semiconductor equipment will be added advantages
• Assembly exp will be added advantages
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and communicate effectively with clients.
• Bilingual (Chinese & English) to liaise with Chinese speaking associate.

Interested candidate please click “QUICK APPLY” or forward a copy of your resume to [email protected]

HR in-charge: KC Cheah

VIVIFI is currently hiring for dynamic and collaborative customer service!

The email/social media support role is a proactive team player with exceptional problem-solving skills, who enjoys helping customers with product related questions and issues.

Our CSOs will be empowered to solve problems independently or collaboratively and make decisions that they consider to be in the customer’s best interest. The successful CSOs are confident in VIVIFI product knowledge. They are computer savvy and pick-up new computer technologies/tools with ease. To succeed in this role, proficiency in written English is mandatory.

We develop meaningful relationships with our customers by listening, empathizing and delighting them in new, unexpected ways. Innovation, optimism and trust guide us in all that we do, from the way we conduct ourselves to the way we engage with our customers.

About the company

At VIVIFI, you will be part of a dynamic environment that supports interdepartmental collaboration, fuels creativity, and provides you with an opportunity to take ownership and play an intricate part in our company’s success.

VIVIFI is a Singapore-based mobile virtual network operator (MVNO) since 2019. We are known for non-contract sharing mobile plans for families, and value for money mobile plans for individuals. We offer both 4G and 5G mobile plans.

Role and Responsibilities

• Learning and maintaining knowledge of new and existing product features or issues
• Troubleshooting technical issues by researching and/or collaborating with other team members to provide feedback and solutions to customers
• Responding to high volume of emails and social media comments/chat inquiries while delivering excellent customer service and managing customer expectations
• Write comprehensive support related, pre and post delivery emails to customers
• Willing to take on weekend and public holiday work duty

Requirements

• Experience in email support, social media comments, live chat.
• Proven record of delivering exceptional customer service while maintaining a professional, calm, and positive attitude
• Knowledge of customer experience lifecycle.
• Interpersonal skills to work with a variety of internal teams
• Advanced knowledge of written email etiquette
• Excellent written communication skills on emails and live chats
• Ability to thrive and learn quickly in a lively work environment
• Comfortable with services and tools such as Zendesk and Facebook Business Suite
• Ability to work both independently, as well as with a team.

• Listed Company On The SGX
• Award Winning Healthcare Company

Responsibilities:

• Deliver high standard of customer service to prospects and existing clients.
• Provide support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries)
• Resolve customers' feedback and complaints promptly.
• Manage post sales service-related matters for existing clients.
• Instill customer loyalty and retention through outbound service calls.

Requirements:

• Diploma in any discipline
• Min 1 year of customer service / call center experience
• Passion for service and possess excellent communication skills and telephone etiquette
• Team player with a positive attitude and great interpersonal skills
• Candidates with more experience will be considered for a Senior role

Working Location: Yishun

Working Hours: 9am - 6pm

Salary: Up to $3,200

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.