PRODUCT AREA

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

As a Demand Generation Specialist, you will focus on growing consideration marketing objective and ensure the success of our customers, including advertisers, agencies/partners, and internal stakeholders. You will lead programs that drive growth of our clients and partners and will represent our diverse product portfolio with the focus on performance campaigns. Additionally, you will develop and drive narratives and Go-To-Market solutions for Agencies and Partners around our Objectives and Key Results (OKRs), while identifying product gaps and communicating them to cross-functional teams in order to consolidate and influence product direction.

Qualifications

JOB RESPONSIBILITIES

• Define and drive product initiatives and achieve goals that deliver meaningful impact to users, advertisers, agencies, partners, and Google’s growth.
• Manage and define the solutions roadmap for the market and partner with Sales teams to enable them to co-achieve in-market growth objectives.
• Manage projects across multiple stakeholders, including leaderships, sales members, product teams, marketing teams, and other partner support teams.
• Engage with customers and partners, including agencies in collaboration with our initial-line teams, to assist in distributing new products and stay attuned to their challenges and needs.
• Provide product updates with local stakeholders to empower them and gather feedback to influence global product roadmaps by providing insights to global product teams.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 11 years of experience in Sales, Business Strategy, Product Planning, Product Specialist, or Marketing.

PREFERRED QUALIFICATIONS

• Experience with customer facing engagements and leading client meetings.
• Understanding of Google's advertising products.
• Ability to create strategic data-driven recommendations.
• Excellent problem-solving skills and exceptional business judgment.

PRODUCT AREA

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

International Growth Team (IGT) helps customers and Google realize the full potential of international growth across Google Ads. We're a global team composed of experienced Strategy Consultants, Consultative Sellers and Operations Experts. We pride ourselves on our deep knowledge across industries, geographies and products. Our vision is to 'Democratize going Global'. Our core identity is that of being strategy partners (transforming export intelligence into bold actions that drive growth), connection catalysts (connecting the world to win locally) and being global natives (thriving on a mash-up of cultures and not defined by borders).

Qualifications

JOB RESPONSIBILITIES

• Develop high-touch relationships to serve as a trusted consultant with major international customers to fuel their advertising growth.
• Understand your customers’ objectives, and help them achieve these by developing forward-thinking, data-driven export sales recommendations and by educating them on wider export-related topics and opportunities.
• Identify high-impact export opportunities based on existing frameworks and tools, and develop new ideas and approaches to drive export growth for your assigned portfolio.
• Partner with sales and cross-functional teams to manage end-to-end support from expansion strategy to campaign execution.
• Participate and lead external workshops and trainings to educate customers beyond your assigned portfolio on export opportunities & strategies.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in sales, marketing, digital advertising, consulting, or related fields.
• Ability to speak and write in English and Vietnamese fluently to engage and support English and Vietnamese-speaking customers.
• Experience working with international markets, or managing relationships with multinational clients

PREFERRED QUALIFICATIONS

• MBA or advanced professional degree in a relevant field.
• Demonstrated strength in communicating with and aligning multiple stakeholders internally and externally to defined goals and deliverables.
• Experience selling to or consulting with app developers & companies; familiarity with gaming app monetization and marketing strategy.
• Experience of thought leadership in applying data driven models that have had a tangible impact on marketing operations across international markets.
• Experience building an international business, including developing and executing international expansion plans and working in multiple countries and cultures.

Responsibilities:-

• Account servicing and provide sales support to clients and supermarkets
• Build and maintain good relationships with existing and prospective customers
• Maintain a strong understanding about product inventory, features and specifications
• Handling of customer orders and ensuring they are processed and fulfilled on time
• Engage and work closely with clients on products marketing and promotional activities
• Engage and work closely with Operations, Logistics and Merchandising team to provide good products and services
• Active participation in department and business review meetings
• Assist in any other ad-hoc activities as assigned

Requirement:-

• Minimum Degree with some related experiences preferably in FMCG/Retail industry
• Good team player and positive attitude
• Good interpersonal, customer service and communication skills
• Ability to work in a fast-paced and dynamic environment
• Able to commit to 5.5 days work week

PRODUCT AREA

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

JOB DESCRIPTION

With a rapidly growing array of sales teams, it's important to have knowledgeable, charismatic leaders to guide our client sales teams. As a Sales manager, you'll lead and coach high-performing account teams that use consultative sales skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses. You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business. Sales managers willingly help their teams and roll up their sleeves to partner directly with clients to provide comprehensive service. You are an excellent communicator with a proven ability to train and motivate a large team, and you take an analytical approach to sales management.

ADDITIONAL JOB DESCRIPTION

Head of APAC LCS International Growth Team, you will oversee and own the outcomes of growth strategies and plans to achieve business growth/financial objectives and accelerate growth for Google. You will anticipate, seek out, and define problems in reaching clients with compelling pitches, developing successful sales pipelines, and selling Google products to clients. In this role, you'll be responsible for Google’s international growth strategy in the Greater China region. With your team of International Growth Consultants, you will identify the biggest transformational international growth opportunities for our Greater China-based advertisers and develop a customer-centric approach to unlock them. Additionally, you will act as a trusted advisor to C-levels and help them meet their business objectives with Google’s broad range of international growth solutions, from Google ads to operational improvement offerings.

Qualifications

JOB RESPONSIBILITIES

• People Management:Foster a culture of coaching and mentoring, empowering the team to excel in sales, consultancy, and account management.
  Guide the team's professional growth, fostering new approaches to unlock international opportunities.
  Create an inclusive and respectful environment where everyone feels valued and supported.
  
• Strategic Growth:Lead the development and execution of the International Growth strategy, ensuring alignment with sales goals and regional initiatives.
  Collaborate with xfn teams to drive business growth and identify high-value opportunities for Google and clients.
  
• Client Impact:Serve as a trusted advisor to C-level stakeholders, unlocking transformational international growth opportunities for Google's advertisers.
  Showcase the value of Google's international growth solutions
  
• Operational Excellence:Partner with leadership to ensure program agility and continuous adaptation to evolving customer needs, addressing challenges like logistics uncertainties and economic slowdowns.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience with people management.
• 8+ years of experience in international business operations and/or tech sales/marketing, with a proven track record of success

PREFERRED QUALIFICATIONS

• Demonstrated expertise in China export business with fluency in Mandarin
• Proven ability to lead and motivate high-performing teams across diverse geographic locations and markets
• Demonstrated ability to navigate market nuances and solve multifaceted problems
• Ability to drive results by influencing C-level decision-making internally across Google and externally.

• Handling orders follow-up for import / export shipments (both air/sea freight)

• Perform Customer service activities, attending to customers’ enquiries, complaints

• Prepare quotations when sales are not available for urgent shipments

• Working closely with Sales & operations divisions

• Co-ordination between internal offices / agents & clients for orders follow up via ocean / air import & export

• Handling of crosstrade shipments

• Doing bookings of shipments

• Preparing documentations such as permits, bill of lading, billings and pre-alert docs to agents

• Arranging Custom clearance for customers, and door delivery services

Job Requirements

• Applicants must have minimum ‘O’ Levels with Import and Export Consol experience

• Applicants must be able to communicate effectively with Chinese speaking clients and associates

• Applicants should be Singaporean / Malaysian citizens or hold relevant residence status

• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• To prepare relevant documents and participate in customer audit with operation team and quality team.
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement).
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer.
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Requirements:

• Proven experience in Customer Service or a customer facing role within a B2B.
• Analysis of customer requirements and discussion with the internal team.
• Mature, self-motivated and able to work independently.
• With 3 to 5 years experience as a warehouse customer service Executive under any global LSP companies.
• Basic knowledge / experiences on warehouse management systems and documentation.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
• Experience on Documentation such as checklists, temperature / RH reports.
• Able to compile KPI reports periodically.
• Able to verify the billing reports to our customers as well as service agreements.

Responsibilities:

· To communicate and manage delivery schedules to meet the customers needs

· Co-ordinating with various departments on the production process from graphic, printing, binding to packing and resolving problems encounter in these areas

· Process and follow up on customers' orders

· Involve in customers’ visits when they are in the plant and provide assistance when necessary

· Attend to customers phones and e-mails enquiries

· Ensure timely and accurate shipment of products to local and oversea customers.

· Manage customers records and provide orders information to customers

Requirements:

· Minimum GCE “O” or equivalent

· At least 2 - 3 years of relevant experience, preferably with manufacturing operational exposure

· Proficient in MS Office

· Pleasant personality and good interpersonal communication skills

· A mature, self-driven and proactive team player

· Meticulous, able to multi-task and work independently

About Us
A Grader Learning Centre (Pasir Ris) is located at Whitesands which is less than 1 minute from Pasir Ris MRT, is looking for a friendly and cheerful customer servicer officer to handle our front-desk and customer service duties.

We want the best for our students, and believe in meeting their educational and emotional needs. To ensure that we’re in an emotional space to do so, we strive to maintain a stress-free and enjoyable work culture.

Roles & Responsibilities
The position requires you to:
- Engage walk in customers, as well students and parents making enquiries
- Fulfil administrative tasks such as invoicing and enrolment registrations
- Basic housekeeping to keep centre tidy

- Print worksheets and prepare class materials for teachers

This job might be for you if you (are):
- Friendly and comfortable engaging customers
- Conscientious and Proactive
- Care about students
- Have a decent command of English

- Have similar working experience in education industry

Working Hours: (Not more than 40 hours weekly)

Weekdays: Wednesday to Friday (230pm to 930pm)

Inclusive of 1 hour meal break

Weekends: Saturday & Sunday (9am to 8pm)

Inclusive of 1 hour meal break

OFF on Monday, Tuesday and Public Holidays

Please send in your resume to [email protected]

Kindly note that only shortlisted applicants will be contacted. Thank you for your interest!

General information

As a Service Engineer, you will be responsible for executing Service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.

Reporting to Service Manager, you will be delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.

Health and Safety

• Apply safety rules and safe practices as well as environmental responsibilities
• Report unsafe practices and incidents

Service Delivery

• Execute after sales business activity preventive & condition based maintenance, trouble-shooting, repairs and commissioning.
• Actively coordinate with operation supervisors for optimal service potentials from regular customer interactions.
• Proactively involve in self learning and practical exposure for continuous competence and productivity improvement.
• Maintain high level of personal leadership on safety and quality on work performed as well as documentations.
• Reports early any technical/contract/quality/program/cost issues to management, along with recommendations for resolution.

Additional Requirement

• Understand customer needs & manage customer relationships
• Co-operate actively with other ABB units to achieve common targets
• Support sales team

Leadership

• Provide leadership and coordination for the service team
• Create and develop good team spirit

Continuous improvement

• Proactively identify area of improvement eg. Self-technical knowledge, job safety and etc
• Participate in discussion, meeting, training and e-learning

Your background

• Diploma, ITC or equivalent in Electrical/Electronics engineering with at least 3 years hands on repair and service experience on electrical equipment.
• Experience on LV & MV VFD will be an advantage
• Strong electrical or electronics engineering fundamental knowledge. Knowledge on theory, structure, application, testing methodology and component fault diagnosis/analysis will be added advantage.
• Strong self-discipline with initiative and learning spirit with positive attitude, team work and responsibility.

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery Team in Singapore.

What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:
•Perform specific delivery support activities for a single customer
•Assist in coordinating development and consolidation of technical and process documentation
•Focus on activities like data analytics and reporting
•Assist with analyzing specific issues with the customer
• Partner with Dell team(s) to provide an outstanding experience to the customer

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•2 to 5 years of related experience
•Good organizational and planning skills to coordinate program deliverables
•Ability to set priorities and delegate
•Excellent analytical and problem-solving skills

Desirable Requirements
•Bachelor’s degree or an advanced degree
•Proven experience in a similar roleHere’s our story; now tell us yours

• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• To prepare relevant documents and participate in customer audit with operation team and quality team.
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement).
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer.
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Requirements:

• Proven experience in Customer Service or a customer facing role within a B2B.
• Analysis of customer requirements and discussion with the internal team.
• Mature, self-motivated and able to work independently.
• With 3 to 5 years experience as a warehouse customer service Executive under any global LSP companies.
• Basic knowledge / experiences on warehouse management systems and documentation.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
• Experience on Documentation such as checklists, temperature / RH reports.
• Able to compile KPI reports periodically.
• Able to verify the billing reports to our customers as well as service agreements.

Looking for part-time service crew!

Days: 3-4 shifts per week, inclusive of 1 weekend shift

Hours: Min. 70 working hours per month

Location: E!Hub@Downtown East, 1 Pasir Ris Close, #01-K106 S519599

Salary: $8- $11 (depending on experience)

Requirements:

- Lively, energetic, responsible, independent and able to multi-task

- Candidates with experience in F&B or possessing a valid hygiene certificate would be advantageous

- Able to work weekends and/or PH

- Able to start work immediately

Job scope:

- Serving and recommending ice cream

- Cashiering duties

- Preparation of waffles, waffle cones and milkshakes etc

- Maintenance and cleaning of kiosk

- Adhere to food & safety procedures

Job Types: Part-time, Temporary, Permanent

Salary: $8.00 to $11 /hour

License:

• Basic Food Hygiene (Preferred)

Work eligibility status:

• Eligible to work in Singapore and do not need work sponsorship (Required)

Job Title

Full-time service crew (Takeaway Kiosk)

Occupation

Service Crew

Job Description & Requirements

Looking for Full -time service crew!

Days: 5 to 6 shifts per week, inclusive of 1 weekend shift

Location: E!Hub@Downtown East, 1 Pasir Ris Close, #01-K106 S519599

Requirements:

- Lively, energetic, responsible, independent and able to multi-task

- Candidates with experience in F&B or possessing a valid hygiene certificate would be advantageous

- Able to work weekends and/or PH

- Able to start work immediately

Job Duties

• Provide quality customer service and housekeeping duties

• Prepare and serve ice cream/waffles/milkshakes etc

• Maintain clear records of stocks and inventories

• Handle cashiering duties

• Ensure the standard of food hygiene and cleanliness

• Follow rules and guidelines as per the Employee Handbook

Job Requirements

• An advantage to possess a Basic Food Hygiene certificate

• Must be able to work on public holidays and weekends

• Must be able to work in a fast-paced environment with initiative and willingness to learn.

Please send us your resume to [email protected] with the following details:

• Work availability

• Work experience

• Expected salary: $2,000.00 to $3000.00 /month

Job Types: Full-time, Permanent

Experience:

• F&B: 1 year (Preferred)

Location:

• Singapore (Required)

Work eligibility status:

• Eligible to work in Singapore and do not need work sponsorship (Required)

Work Remotely:

• No

Job overview

Panasonic Cold Chain Asia is one of the leading company in Commercial Refrigerators and Foods Service Equipments. We are hiring Customer Support Executive to handle and support our Sales activities with our current distributors within our Sales territory.

Job responsibility

1. Able to handle and maintain close relationship with current distributors.

2. Prepare distributors' monthly sales forecast.

3. Liaise with factory on Product, Shipments, & Price etc.

4. Liaise with distributors on their orders, shipping date etc.

5. To monitor distributors' sales target.

6. PSI

7. AR collection

Requirements

Knowledge of Excel, Words & PowerPoint.

Dealing with Japan & China factory. Proficiency in English & Chinese is a must.

Only Singaporean

Qualification

GCE 'O' Level and above

Salary range

S$2,800 to S$3,200

• Position :Service Technician(CCTV/Security System)
• Location : Islandswide- Office in Outram
• Working hours : 5 days work week;(8.30am, -6.00pm)
• Salary (commensurate with experience) : Up to $4700 gross ($4000 Basic +Transport allowance $400-$750) AWS + Overtime + Performance Bonus + $60 Mobile reimbursement + Birthday leave + Health insurance + allowance
• Duration : Permanent
• Industry : Security system

Main Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Independent, self-motivated individual whom is able to work under minimum supervision.

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director

Reg no.: R2090601 | EA No: 13C6684

• Assist and attend to customers’ enquiries/ complaints with patience and professional manner through phone calls, online portal and emails etc.
• Generate catering orders and quotation.
• Cooperate and liaise with other departments for any necessary arrangement/ issues regarding catering orders.
• Liaise with outsource suppliers for necessary logistics/ catering items.
• Provide support and assistance to team members.
• Allocate job tasks to team members fairly when necessary.
• Assist on the review of catering sales process, standard operation procedures and practices.
• Perform any other duties to be assigned from time to time by superiors.

• Position: Patient Service Executive or Officer
• Location: Islandwide
• Working Hours: Monday to Friday | 9am to 6pm
• Salary (commensurate with experience): Up to $4,200 + Bonus + 14 Days Annual Leave + Medical Benefits
• Duration: Permanent
• Industry:Healthcare
• Career Advancement: YES

Responsibilities:

• Work with Operations Manager with planning and reporting activities
• Collaborates with clinic teams to ensure seamless business execution, reinforce positive morale, and uphold company values
• Attend to patients courteously upholding quality service standard
• Responsible for front-desk duties such as, appointments, billing and payment collection, handle enquiries (email/phone/walk-in)
• Assist radiographers / nurses if required (e.g: bring patients to the scanning room).
• Assists to prepare patients for scans
• Perform insurance/medisave claims submission and verification of particulars and limits in various claims portal
• Collect payment and provide financial counselling for radiological procedures
• Any other duties as required

Requirements:

• Mpnimum GCE N / 'O' level, NITEC in Nursing or WSQ Higher Certificate in Healthcare Operations
• Experience in healthcare setting and able to perform Phlebotomy would be an advantage
• Enrolled nurses may be considered.

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with

any contract.***

Joie Chang

Associate Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Job Description

· Conduct On-Site and On-Line Training to ensure customers are familiar with the features of our products.

· Conduct On-Site customer visitation to promote the value of our products.

· Help the sales team with upselling, cross-selling, and renewals.

· Liaise Delivery & Training schedule with customers.

· Professionally resolves product, service issues and complaints.

· Act & liaise with relevant departments in event of any issues and complaints from customers.

· Assist in creating training materials for the department.

· Accomplishes customer service and organization mission by completing related results as needed.

Education / Experience

· At least GCE ‘A’ level or ITE in any discipline.

· No Experience required

· Possesses a patient, friendly and pleasant attitude.

Specific Skills (Knowledge, skills and abilities)

· Experience in customer service or related field will be advantage.

· Aptitude with positive disposition is preferred.

· Possess good work ethics and good team player.

· Ability to communicate/ listen clearly and professionally.

· Keen interest in imparting skills and knowledge to others

Job Role

- Conduct preventive maintenance & submitting meter reading in time.

- Provide maintenance and repair issues.

- Providing routine service and maintenance to copiers, scanners, printers, and fax machines

- Setting up and installing new printers, copiers, scanners, and copier management software

- Managing orders and stock of new equipment, parts, and materials.

- Able to advice customer issue explain on site

- Can work independently, establish good relationship with customers and employees.

- To service, and repair a variety of printers, copiers, and scanners In this role

- Keeping abreast of the latest technologies and practices in the industry.

Reports

- Prepare & update monthly reports

- Diagnose / Tech report if require

Responsibility

 At least a Higher Nitec or equivalent in engineering, business or a related field is required.

 Professional Industrial Certification would be an added advantage

 No experience required as on job training will be provided.

 Valid driver's license and reliable transport preferred.

 Basic written and verbal communication skills.

 Preferred Proficiency in MS Office software (excel)

 Able to work unscheduled hours.

 Good communication and interpersonal skills

 Participate in various learning experiences, which may include attending workshops and training sessions external certification.

 Keeping abreast of the latest technologies and practices in the industry.

COMPANY DESCRIPTION

Since October 2011,Thye Hua Kwan Moral Charities (THKMC)was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for theelderly and the sick,families,persons with disabilities, andchildren. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONE THKMC Empowering the Community.

RESPONSIBILITIES

Programme and Residents management

• Part of a multi-disciplinary team to support activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy
• Introduce, implement rehabilitative therapies and/or programmes. Review and evaluate therapies and programmes to see if they are relevant to residents.
• Facilitate, coordinate and plan in-house programmes for residents. Monitor residents involvement for in-house activities and update individual residents care plan (ICP) report to respective case or social workers/managers
• Work closely with the Programme team to ensure programmes rostered to do are delivered
• Plan, develop program materials, design and implement group activities
• Work with key workers to implement strategies for behaviour management
• Responsible for progress monitoring of achievement of residents care plan goals

Community Partnership and Volunteer Management

• Source, develop and sustain collaborations with other social service agencies, community stakeholders, corporate partners and, government agencies where necessary for effective programme and volunteer management
• Work with volunteers to deliver volunteer led programmes
• Responsible for maintaining the volunteer database

• Preferably Diploma in related field
• Those without diploma will be considered based on working experience
• Good communication, teamwork and leadership skills
• Ability to work independently and meet assigned deadlines
• Knowledge of Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint)
• Work location: Eunos
• Work hours: 5 working days, including one weekend

Who We Are

At Inchcape Singapore, we operate a multi-brand vertically integrated business model, distributing and retailing world leading marques. We pride ourselves on the amazing team, products and services that we have built and represent. The driver behind our growth and reliable brand is OUR PEOPLE.

Job Responsibilities

· Work with all stakeholders to assist in maintaining high level of customer experience standards

· Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products and/or services

· Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel valued

· Provide excellent and consistent level of customer service

· Making sales or recommendations for products or services that may better suit client needs

· Key role involves performing outbound calls to existing customers to remind customers of their upcoming vehicle maintenance and invite customers to book their appointments early

Job Requirements

· Preferably with a Diploma in Commerce or relevant field

· At least 2 years of relevant experience as a customer care specialist in a Contact Centre or Tele-marketing environment

· Excellent customer services skills and pleasant telephone etiquette

· Possess strong accountability to high quality of service

· Possess strong communication skills

· Familiarity with Sales Force CRM / Digital transformation will be a plus

General:

• 5 days work week (Inclusive of weekends)

• Shift work

• Minimum 44 hours per week

• Salary: up to $2,700 per month (based on experience)

• Required to work on weekends and Public Holidays

Benefits:

• Employee Discount

• Transport reimbursement for late shift duty

• Monthly meal and mobile allowance

• 10 days Annual Leave (Yearly increment) 1 day Birthday Leave

• 14 days Medical Leave

Job Description:

• Oversee shop operations such as handling customer complaints, managing service standards and procedures on ground etc.

• Outlet Hygiene Maintenance, ensure cleaning schedule is followed

• Preparation of waffles, toasts and drinks

• Recommending and scooping of ice cream

• Stock monitoring and ordering

• Capable to work with, manage and lead a small team

• Basic personal hygiene

• Opening & closing of cafe

• Any other ad-hoc duties assigned by the management

Job Requirement:

• Min. commitment of 6 months

• Have no issues working late until 02:00AM (Cafe closes at 02:00AM daily)

• Food Hygiene certificate preferred

• Possess good communication and interpersonal skill

RESPONSIBILITIES:

• Sets tables based on reservations
• Ushers the customers to their table
• Answers questions on service info, prices, and meal items
• Assists customers in setting up the pot and portable stove for hotpot
• Maintaining clean and tidy buffet food display
• Ensures enough plates and cutleries available for diners
• Assists in refilling/ topping up the dessert and salad bar
• Clears tables and cleans the chairs
• Disposing garbage

REQUIREMENTS:

• male or female
• 18 to 65
• no minimum education required
• can work 6 days a week

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week

JOB RESPONSIBILITIES:

• Outlet cleaning and set-up to get ready for operations.
• Offer prompt, friendly and efficient service to all guests. Ensure tables, flooring, station cleanliness before and during operations.
• Drinks/Food ordering, bill payment settling, tables maintenance, service follow-up and bottle service for all guest.
• In-charge one of outlet station and lead a sub team for operation, arrange staff break time, handle minor issue before handover to superiors.
• Orientation & buddy system for new join staff.
• Full-timer side tasks such as staging and furniture movement for normal Ops & events, poster update etc.
• Outlet closing and cleaning.
• Update guests with current and upcoming promotions.
• Attending to guests’ needs promptly.
• Any other job as assigned by superior.

JOB REQUIREMENTS:

• Must have basic Food Hygiene Certificate.
• Service-oriented and team player.
• Pro-active, friendly and warm personality.
• Able to work in a fast-paced environment.
• Working location: Bedok@Heartbeat (near Bedok mrt)