RESPONSIBILITIES

• Provide after-sales service support, installation, commissioning and repair of laboratory/ research/ analytical equipments
• Provide technical consultation to customers
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To prepare service reports

REQUIREMENTS

• ITE/Higher NITEC/Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Able to work independently and a team player
• Excellent communication and interpersonal skills
• Self-motivated, results-oriented individual with good business acumen
• Minimum 2 years of related work experience in service / maintenance
• Experience in Diagnostic Imaging and IT will be an advantage
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Five-day work week
• Medical benefits

Job Description:

• Respond and generate quotation in response to existing customers
• Response to inquiries and provide solutions to customer needs
• Recommend customers for upgrades and maintenance contracts
• Attend surveys to determine more complex needs
• Design and proposal of basic to mid-level complexity solutions.
• Prepare necessary checks on stock availability and lead time of items before generating quotation
• Process signed quotations or purchase orders received from customers
• Work with procurement team on alternatives for required stock item that are not available

Job Requirements:

• Candidate must possess at least ITE, diploma or equivalent qualification
• 3 years of experience in security system would be an advantage. No prior sales experience is required if he/she has security technology knowledge
• Mature and meticulous individual with attention to details and a logical mindset
• Familiar with ERP / CRM system (i.e. Salesforce, NetSuite) and MS Office Applications (i.e. Excel, Word, PowerPoint)
• On the job training will be provided
• Good interpersonal and communication skills, high adaptability and positive attitude are expected
• Typically 80% indoor, 20% outdoor

You will support the Manager to drive performance and service quality in the call centres across SingHealth through call and email audits, as well as from patients’ feedback. You will identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer Relationship Management system will be one of the key deliverables. You will ensure proper and systematic documentation of Call Centre work processes and develop Robotic Process Automation (RPA) to automate these work processes. You are also required to participate in workgroups to drive change and bring joy at work.

Requirements

- Bachelor’s degree in computer science or related fields

- Experience in automation tools such as Blue Prism and UiPath would be advantageous

- Passionate in boosting efficiency through streamlining and automating work processes to drive productivity

- Strong communication and interpersonal skills

- Systematic with a high degree of initiative

- Collaborative and able to work in a dynamic, fast-paced and diverse environment

- A team player who enjoys working with people

Job Duties:

Registration/ Appointment/ Payment Services

- Perform patient registration, appointment scheduling, billing and payment collection.

- Explain payment schemes and charges to patients.

- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.

- Perform counter-closing tasks in accordance with standard procedures at the end of business day.

Clinical Services

- Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.

- Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.

Financial Counselling Services

- Perform scheduling of pre-operative assessment and surgery appointments.

- Provide pre-surgery financial counselling to patients and/ or caregivers.

- Provide general pre-surgery preparation advice to patients and/ or caregivers.

- Attend to and facilitate patient enquiry/ requests.

Others

- Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.

- Participate in work improvement discussions and contribute ideas/ suggestions to improve processes and workflows.

- Any other duties assigned.

Job Requirements:

- Candidate must possess at least diploma or equivalent and preferably with 1 year of customer service experience.

- Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues.

- Comply with SNEC service standards.

- Possess growth mindset and development aspiration to attain full PSA skill-sets.

- Demonstrate good situational handling skills when attending to patients

- Meticulous and possess good teamwork and organisation skills

- Able to thrive in fast-paced environment and adapt well to internal and external changes

- Flexible to be deployed to SNEC branches and affiliated clinics besides Main Centre, based on operational requirements.

- Available to work on Saturday.

RESPONSIBILITIES

• Provide after-sales service support, installation, commissioning and repair of laboratory/ research/ analytical equipments
• Provide technical consultation to customers
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To prepare service reports

REQUIREMENTS

• Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Able to work independently and a team player
• Excellent communication and interpersonal skills
• Ability to work under pressure and strong problem-solving skills
• Self-motivated, results-oriented individual with good business acumen
• Minimum 2 years of related work experience in service / maintenance
• Understanding of refrigeration system & robotic liquid handling equipment will be an advantage
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Five-day work week
• Medical benefits

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East, which will commence operations very soon. Therefore the Group is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Job Scope

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required
• No shift hours - suitable for candidates who value work-life balance.
• Company will consider posting to most convenient branch for candidate.
• Attractive allowances and performance incentives based on achievement of KPIs.
• Company structure facilitates career progression and job specialisation.

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for someone who is:

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

Key Responsibilities

Inventory and Order Management

• Forecasting and Inventory: Compile routine order forecasts, manage safety stock, and oversee inventory.
• Order Processing: Issue purchase orders, manage goods receiving, and track production progress.
• Delivery Coordination: Plan and coordinate deliveries, process picklists, and manage dispatch documentation.
• Sales Forecasting: Handle sales and demand forecasting.

Supplier and Production Coordination

• Supplier Management: Source materials, negotiate with suppliers, and onboard new suppliers.
• Cost Reduction: Drive initiatives to reduce costs.
• Production Oversight: Oversee light repairs, local assembly, and pre-shipment packaging.
• Shipping Coordination: Manage local and overseas shipping, including documentation and quality control.

Customer Relations and Service

• Order Processing: Swiftly process and acknowledge customer orders.
• Customer Support: Handle inquiries, onboard customers, and set up products in our ERP system.
• Feedback Management: Address customer feedback, complaints, and warranty/repair requests.

Financial and Administrative Coordination

• Financial Coordination: Work with finance and customers on accounts receivable, invoice matching, and manual invoicing.
• Order Execution: Coordinate with engineers to ensure order instructions are executed.
• Administrative Oversight: Manage the Singapore office site and handle reporting related to shipping, delivery performance, and inventory.
• Team Management: Lead a team of two, driving performance and managing expenses.

Reporting to Director/ SCM/ CM, the Programme Executive (Drumming) is assgined to do the following job scope:

Job Duties:

Research on drumming impact to seniors' well-being. The main objectives are to :

- Improve mental health, reduce depression and enhance sleep quality

- Target an increase in the number of male seniors

Other Duties

· Any other responsibilities as assigned by the Director/ SCM/ CM

Qualifications & Requirements:

· Related qualification in working with the elderly or in the social service sector

· At least 1 year of programme evulation or related experience.

· Enjoy working with seniors and volunteers

. Proficient in Microsoft Office·

. Good writting skills

· Good problem solving skills

· Good interpersonal skills, a team player, yet able to work independently

. Resourceful & Detailed Oriented

This role is a contract role of around 1.5 years, renewable upon operations needs.

Our client, a well-established MNC is seeking for a Customer Service Officer ( Face To Face ) - Up To $ 3,000.00 + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 3,000.00 + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Job Highlights:

Enhance exposure to the government sector
Nearest MRT: Outram Park
Working hours: 8.30am – 6.00pm (Monday to Thursday), 8.30am - 5.30pm (Friday)
Salary: up to $3,000 per month - commensurate based on experience
Contract duration: 6 months

Job Description:

Programme Support (Logistics Support)

• Assist to monitor inventory level at Customer Care Centres and all Tracker Distributors.
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Ensure timely and accurate submission of documentation and reports by Customer Care Centres and all Tracker Distributors, monitoring it on a daily, weekly, or monthly basis as required.
• Support post app release issues and rectifications, solutioning.
• Provide logistics support for the customer care area and all Tracker Distribution Channels.
• Other administrative adhoc as assigned by your supervisor.

Job Requirements:

• Only Singaporean
• Minimum Diploma and above
• Good excel skills

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See
R23114253
BGC Group Pte Ltd (Outsourcing )
EA 05C3053

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

Job Scope:

· Interact with clients in-store and assist them with order placements and enquiries.

· Communicate with clients via phone and email to assist with their orders and enquiries.

· Prepare simple coffee beverages

· Manage cashier & stock inventory

· Maintain store cleanliness

The ideal candidate should possess the following traits:

· Strong communication skills with a passion for customer service

· Good at multi-tasking

· Well-organised with good time management

· Personable and professional, works well in a team

· 1-2 years of relevant working experience in retail sales or having experience in hospitality or customer service industry

· Knowledge of handling POS systems and various payment processing methods

Sounds like you? Join us today!

Job Type: Part-Time

Salary: $12-15/hour

Available shifts:

Flexi shifts, available shifts are from Mon-Sun, 930am-130pm, 9.30am-7pm.

Ability to commit to 4-hour shifts for 5 days a week is preferred.

Location: 275 Outram Road, S169064

KEY RESPONSIBILITIES

• Maintain customer satisfaction through face-to-face interactions, phone calls and emails
• Effectively manage a large volume of incoming calls and emails
• Effectively resolve customers’ problems through strong and clear interpersonal dialogue
• Skilfully and calmly manage difficult and angry customers
• Liaise with third-party service contractors for appointment scheduling and spare parts
• Data entry for customer information, feedback, complaints and warranty cards
• Provide after-sales support to sales personnel

SKILLS & QUALIFICATIONS

• Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
• Proficient in spoken and written English
• Strong people-handling skills and a keen listener
• Pleasant and strong personality, able to withstand difficult customers
• Ability to multi-task and manage time effectively
• Able to adapt/respond to different types of customers
• A team player with a positive service mindset
• Proficient in MS Office applications
• Knowledge in spare part management will be an advantage

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

Job Scope:

· Interact with clients in-store and assist them with order placements and enquiries.

· Communicate with clients via phone and email to assist with their orders and enquiries.

· Prepare simple coffee beverages

· Manage cashier & stock inventory

· Maintain store cleanliness

The ideal candidate should possess the following traits:

· Strong communication skills with a passion for customer service

· Good at multi-tasking

· Well-organised with good time management

· Personable and professional, works well in a team

· 1-2 years of relevant working experience in retail sales or having experience in hospitality or customer service industry

· Knowledge of handling POS systems and various payment processing methods

Sounds like you? Join us today!

Job Type: Part-Time

Salary: $12-15/hour

Available shifts:

Flexi shifts, available shifts are from Mon-Sun, 930am-130pm, 9.30am-7pm.

Ability to commit to 4-hour shifts for 5 days a week is preferred.

Location: 275 Outram Road, S169064

• Assist and attend to customers’ enquiries/ complaints with patience and professional manner through walk-in, phone calls, online portal and emails etc.
• Generate catering orders and quotation.
• Cooperate and liaise with other departments for any necessary arrangement/ issues regarding catering orders.
• Provide support and assistance to team members when necessary.

Company Name: Laguna National Golf Resort Club

Job Position: Senior Customer Service Assistant - Driving Range

JOB RESPONSIBILITIES

• Provide a high level of customer service and assist in members' and guests’ inquiries
• Collect ball fees, Toptracer Range fees, and ball card top-up fees
• Assist with bay reservations for members and the public (phone, email, in-person)
• Supervises and directs junior level CSA in the golf shop as well as field attendants
• Assist to manage the receiving and processing of new inventory in the shop
• Assist to stage and prepare club activities and leagues being organized at the driving range
• Liaise with other departments such as housekeeping, and engineering to report facility issues for a timely resolution.

JOB REQUIREMENT

• Post-secondary education is an asset but not required
• Strong customer service skills in person and over the phone
• Proficient in basic computer software (MS Office and similar)
• Reliable, punctual, and eager to be part of a service-oriented team

*Only shortlisted candidates will be notified.

Responsibilities

· Assist in developing and implement project plans, ensuring timely delivery and adherence to guidelines

· Write compelling grant proposals to secure funding for various initiatives

· Collaborate with government agencies, internal stakeholders, and community partners to drive project success

· Monitor project progress, evaluate outcomes, and report on key performance indicators

· Conduct research and analysis to support project development and decision making

Requirements

· Degree in Social Sciences, Communications, Marketing or related field

· Knowledge of the social service sector and a passion for serving vulnerable populations

· Excellent writing skills with the ability to craft clear and persuasive communication

· Possess relevant working experience in a similar non-profit setting will be an advantage

· Ability to build and maintain relationships with diverse stakeholders

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Upper Thomson

Working hours: 8.30am - 6.00pm (Mon – Thurs), 8.30am - 5.30pm (Fri)

Salary: $2,390 per month - commensurate based on experience

Contract duration: 12 months

Job Description:

• Attend to walk-in Members of Public (MOPs).
• Processing of application, renewal, issuance, and printing of Vocational Licences (VL) using internal system.
• Handling of enquiries on VL related matters via phone calls and emails.
• To perform any ad hoc duties as assigned.

Job Requirements:

• Only Singaporean
• Minimum Higher Nitec and above

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham

Outsourcing Team

BGC Group Pte Ltd

EA License Number: 05C3053

Job Objectives

• Attend to requests from customers for repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers

Job Description

• Handle customers for vehicle servicing and repairs
• Conduct check on vehicles both when vehicles check-in and check-out of the workshop to ensure job is done properly
• Communicate estimated job completion to customers and provide regular updates and follow ups through till job completion
• Provide professional advice to customers on vehicle servicing, repairs and maintenance matters
• Prepare and issue repair work order and invoices to customers
• Recommend suitable products and packages to customers
• Ensure overall customer satisfaction with aftersales service
• Shifting of vehicles
• Submit warranty claims and follow up on warranty claims submission on a timely basis.
• Other duties as and when assigned

Requirements

• Minimum 2 years in Automotive industry in similar capacity
• Computer literate and proficient in Microsoft Excel & Microsoft Word
• Team player, proactive and meticulous
• Good communication skills
• Good technical knowledge in automobiles
• Class 3 driving license

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manage daily operation, roster planning of the team, monthly commission, and incentive submission.
• Identify opportunities and challenges of team members in achieving commercial and service targets by working closely with Clients Relations Centre Manager to provide training needs as required.
• Ensure efficient communication and escalation of cases across teams/departments/brands.
• Attend regular meetings to share CRC updates, operational feedback and conduct bi-monthly CRC performance review with stakeholders.
• Responsible for consolidating reports based on pre-determined KPI’s, analysis, highlighting all anomalies and insights, with an executive summary to Client Relations Centre Manager and stakeholders.
• Manage, coach and evaluate team members’ performance (in collaboration with CRC Manager / QA Executive / Trainer) by monitoring quality of calls, e-mails chats, and contacts records to uphold SLA target and client satisfaction.
• Foster team discipline, communication, and morale to strengthen teamwork within the team.
• Assist Clients Relations Centre Manager on other tasks and duties as and when necessary.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related, or Marketing will be added advantage.
• Preferably with 2 years of team managing experience in luxury (retail) or hospitality experience is ideal for this position.
• Experience in spearheading client centricity with commercial and sales targets.
• Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude.
• Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, working on weekend and public holidays if required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Customer Management:

Customer Service Oversight:

Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.

Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.

Performance Metrics:

Establish and monitor key performance indicators (KPIs) for customer service activities.

Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.

Customer Relationship Management (CRM):

Manage the CRM system to track customer interactions, sales, and support activities.

Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.

Communication:

Act as a liaison between customers and other departments to resolve issues and improve overall service.

Develop and distribute regular customer service reports to senior management.

Logistics Systems Management:

Logistics Operations:

Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.

Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.

System Implementation and Management:

Implement and maintain logistics management systems (LMS) and other relevant technology solutions.

Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.

Supply Chain Coordination:

Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.

Negotiate contracts and agreements to secure the best terms and conditions for the company.

Continuous Improvement:

Identify opportunities for process improvements and implement best practices in logistics and supply chain management.

Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.

Reporting and Analysis:

Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.

Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Our Vision

At EPOS, we connect business owners and entrepreneurs with the technology they need to manage their businesses. As a Customer Service Executive, you will have a rewarding and challenging opportunity to provide high-quality service via training and support. EPOS provides a supportive learning environment to allow you to grow while making an impact on the team.

Responsibilities:

• Maintain high levels of customer satisfaction at all times
• Provide product training for new clients
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
• Manage and resolve customer complaints and feedback
• First contact resolution of all cases handled
• Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
• Portray a positive and helpful attitude to external and internal customers
• Provide ideas to improve customer experience

Working hours :

• Monday - Friday 9am to 6pm

Benefits:

• Full training and guidance for candidates
• Skills Development Program
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Advancement based on performance instead of seniority
• Good career advancement
• Monthly incentives/bonuses up to $500 based on performance
• Dynamic and friendly environment – Not for the dull and boring

Requirements:

• Minimum 2 years experience in customer service.
• Excellent communication skills
• Display a positive attitude towards learning
• Training will be provided, technical knowledge is not required
• Ability to learn and acquire product knowledge: good attitude and hardworking
• Shows initiative and is proactive
• Detail oriented, honors deadlines, keeps promises, and maintains service standards
• Friendly, cares about customers, able to handle stress
• Able to talk to customers with confidence, civility and tact
• Skill: Ms Office, Email, Messaging apps

Job Description

• Serve as a primary point of contact for clients, addressing inquiries and offering exceptional service
• Efficiently schedule appointments between potential clients and our sales team
• Assist in identifying potential leads and supporting sales efforts
• Maintain accurate client records in our system
• Work closely with cross-functional teams to ensure a customer-centric approach
• Ensure optimal level of client satisfaction at all times

Requirements

• Fresh graduates are welcome to apply, experience in customer service is an advantage
• Adaptability, willingness to learn and good attitude
• Training will be provided, technical knowledge is not required
• Communication: Multilingual (English and Chinese) is an advantage
• Strong organizational skills, attention to detail, excellent communication and customer service skills
• Team player with a customer-focused mindset. Able to talk to customers with confidence, civility and tact
• Skill: MS Office, Email, Messaging Apps

Benefits

• Full training and guidance for candidates
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Career advancement based on performance instead of seniority
• Commission payable in addition to a stable basic salary
• Dynamic and friendly environment

Esco Lifesciences Group provides enabling technologies, products and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products and talent across the world, with global operations spanning the US, Europe and Asia.

SERVICE ENGINEER

Main Duties

The ideal candidate will be involved with equipment installation, after-sales services such as calibration, certification and preventive maintenance, and service documentation and reports. Candidate must have strong interpersonal skills, independent, and able to work under pressure in a fast-paced environment.

Responsibilities:

· Field service support for Esco products

· Handle all breakdown calls in the earliest response time

· Ensure high level of customer satisfaction and effectively manage customer expectations

· Prepare field service reports and related documentation.

· Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair

· Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.

· Perform troubleshooting, commissioning, certification of units promoted

· Provides effective teamwork, building a strong relationship with customer contacts

· Carry out hands-on training for field service organizations internationally when needed

The Ideal Candidate Would Possess:

· Diploma or Degree in Engineering

· With at least one (1) year working experience in equipment repair and troubleshooting

· Good command of spoken and written English

· Good analytical and problem-solving skills

· Willing to travel locally and abroad

Job Role

• Handles day to day order takings and in-house system data entry
• Builds relationships with existing customers by understanding their needs and assisting with their queries.
• Manages customer orders and communicate requirements to internal stakeholders (Sales, Supply, Operations) to ensure smooth fulfilment of orders.
• Liaises and updates customers of the status of deliveries.
• Follow up with billing matters and generate Statements of Accounts to assist with the collection of payments.
• Processes sales order and verifies purchase orders.
• Generate delivery reports and assist on general administration matters.
• Coordinate import and export shipping activities in liaison with customer, supplier and shipping agent.
• Assist the reception to answer incoming calls.

Job Skills and Requirements

• Diploma/ “O” Level holder with 1 – 2 years of related working experience.
• Good communication, written and interpersonal skills.
• To be able to converse in English, Mandarin and/ or Dialect (to liaise with Chinese and/ or Dialect speaking customers)
• Customer service oriented.
• Proficient in MS Office.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.