Our client, a well-established MNC is seeking for a CUSTOMER SERVICE OFFICER ( BACKEND - CALL CENTRE / EMAIL ) - $ 2,900.00 + OT + AWS + ATTRACTIVE VB / CENTRAL AREA / MNC / OFFICE HOUR

Requirements

• Min a Diploma in Business or relevant
• At least 1 year experience providing backend Customer Service functions (Call Centre / Email)
• Strong communication skill
• Willing to work in a fast pace environment
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary from $ 2,800.00 to $ 2,900.00 + OT + AWS + Attractive Bonuses and Benefits
• Office hours
• Central area

Interested candidate can send in your resume (word format prefer) to [email protected]

Financial Analyst, Customer Solutions - Singapore, APAC Ads Finance

Target Level: 4 - 5

Our Mission

The APAC GCS Finance team partners with sales and cross-functional leadership to provide analytical input and recommendations on key business decisions. We are responsible for core operations such as forecasting and budgeting, and act as a key advisor to the leadership team on topics such as business performance, risks and opportunities, market acceleration plans and resource allocation.

The Role:

- From ensuring flawlessly smooth operations to enabling rich insights on business performance and shaping the development of regional priorities, the Finance organization is an important advisor to the business and a guardian of long-term value creation. In this role, you will work with senior sales leaders Customer - ----Solutions, act as a trusted advisor and a guardian and own end-to-end finance partnering on regional business priorities.

With strong analytical skills and presentation skills, you will distill crisp insights on complex, ambiguous topics, helping the APAC GCS senior management team make better business decisions. You will operate with a high degree of independence and collaborate closely with the GCS finance leadership and central finance teams based in the US to drive an effective business partnership. You will engage closely with and influence a wide range of stakeholders in Google’s global, regional and local teams, as well as senior management, across Finance, Sales, and Strategy and Operations.

Responsibilities:

• Provide management with clear insights and recommendations into drivers of revenue, market trends, risks, and opportunities leading to revenue enhancing sales & product actions.
• Engage in deep dive analyses to understand business performance, and provide concise summaries and recommendations to management.
• Support critical financial planning processes such as revenue forecasting, sales target setting, revenue calls preparation, and sales performance evaluations.
• Work with cross-functional teams to develop business cases / strategic plans backed by relevant analyses and insights

Minimum qualifications:

• BA/BS degree in a quantitative field of study preferred with a strong academic record.
• 3 years experience in strategy consulting, corporate finance or similar commercial analytical role
• Sound business judgement and problem solving, and analytical skills
• Fluency in English

Preferred qualifications:

• Excellent communication skills: ability to craft and deliver clear, coherent and concise messages to senior business leaders
• Leadership skills and ability to collaborate effectively with dispersed cross-functional teams
• Strategic thinking and an aptitude for problem solving,
• Advanced proficiency in spreadsheets/ modeling. Familiarity with, and/or enthusiasm for SQL and working with large volumes of complex data

Skill/Experience/Education

Mandatory

Financial performance metrics Ability to create, track and manage KPIs and other financial performance metrics.

Financial research and analysis

The ability to systematically gather and analyze data from a variety of internal and external sources (e.g. external valuations,10Ks, benchmarking, commodity movements) and draw conclusions, generate alternative solutions and evaluate outcomes.

This includes the ability to add value to business planning and strategies.

Financial technical aptitude Experience with SQL Ability to quickly learn and/or use a financial system/technology (e.g., SQL, or relevant systems), understand and clearly explain familiar finance related technologies, solve or analyze technical issues or provide useful technical insights when needed.

You will be performing the following scope of work for a system / family of systems for a key client:

1. IT Service Management

2. Configuration Management

3. Incident Management

4. IT Security Management

5. IT Security Compliance & QA Management

The following are the activities in each scope of work:

IT Service Management

· Monitor and report on the SLAs/KPIs performance for the in-scope systems, according to the IT Infrastructure domains, to the client.

· Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for the purpose of services delivery and operations support.

· Monitor and update client on operation concern and/or compliance matters and propose resolution.

· Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.

· Conduct and/or participate in management update meetings - Operations, Service Review, Audit and Management Meeting.

· Review reports from the IT Infrastructure Operations & Support (O&S) project teams

· Provide leadership support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.

· Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.

· Prepare Management plan and submit compilation to the Client annually.

IT Configuration Management

· Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and endpoints) records maintained and updated by Client appointed Asset Officer.

· Maintain oversight and review the obsolescence of IT assets across the IT Infrastructure.

· Prepare and submit report to Client.

Incident Management

· Lead investigation and resolution of incident.

· Oversee the conduct of root cause analysis and recommend improvement solutions for recurring incidents to Client.

IT Security Management

· Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.

· Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.

· Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.

· Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

· Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.

· Declare, review and report compliance status to SMO head office annually.

· During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.

· Provide a Rectification Plan on any gaps found.

· Provide rectification plan for issues arising from audit.

· Seek waiver on compliance whenever it is justifiable.

· Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up to date for audit and review purposes.

· Work with Client on system enhancement required for policy changes and audit requirements.

Requirement :

· Degree in Information Systems, Computer Science or equivalent

· More than 3 years of IT project management experience and at least 5 years of IT experience

· Experience in Exchange systems / M365 is required.

· Familiar with operation, administration, and maintenance of the Messaging & Collaboration systems

· Has knowledge of, and familiar with, the following services:

o Window Server platforms, Microsoft Exchange, Skype for Business

o O365 suite of productivity services

· Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques

· Able to lead, develop and maintain respectful and trusting relationship

· Able to travel as and when required

We are looking for part-timer (Student preferable) who can cover during the period below:

• 6 days training in January
• 28 Feb - 08 Mar

Job Scope:

• Manage customer enquiries through telephone, email and social media support
• Provide before and after sales service and consultation to all potential customers
• Prepare quotations, invoice generation and payment collections
• Supports daily operations from time to time
• Other adhoc duties as assigned by superior

Job Requirement:

• Customer service focus and deliver professionally on brand experience
• Friendly and pleasant disposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment
• Good administrative and organizing skills
• Proficient in Microsoft Office (Excel, Words)
• Sitelink knowledge a plus
• Minimum Diploma with at least 2 years of sales and customer service experience

Part-time Salary: $12.00 - $14.00 per hour

We are looking for part-timer who can cover during the period below:

• 6 days training in January
• 28 Feb - 08 Mar

Job Scope:

• Manage customer enquiries through telephone, email and social media support
• Provide before and after sales service and consultation to all potential customers
• Prepare quotations, invoice generation and payment collections
• Supports daily operations from time to time
• Other adhoc duties as assigned by superior

Job Requirement:

• Customer service focus and deliver professionally on brand experience
• Friendly and pleasant disposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment
• Good administrative and organizing skills
• Proficient in Microsoft Office (Excel, Words)
• Sitelink knowledge a plus
• Minimum Diploma with at least 2 years of sales and customer service experience

Part-time Salary: $12.00 - $14.00 per hour

Job Title: Field Service Engineer (ID6030)

Location: Kaki Bukit

Working Hours: Mon to Fri 8:30am-5pm

Salary: $2600 - $3000

Job Description

• To attend weekly meeting and presentation

• To write technical report

• To handle specific jigs during service jobs

• Assist senior colleagues to perform higher-level job like robot teaching & sub-units

• To perform 24x7 standby duties based on roster

• To perform ad-hoc shift work when needed when required.

• To perform ad-hoc delivery work

Requirement:

• Diploma in Electronics/Electrical /Microelectronics Engineering. Might consider ITE with experience

• Cleanroom working experience preferable but not a must

• Machine setup/installation/modification/servicing/trouble shooting/repair

• Willing to travel occasionally

• Able to work irregular hours when required

• Demonstrate ability to work effectively with team members and customers

• Excellent troubleshooting and repair skills

• Require good communication skills, documentation and customer service skills

• Fresh graduates are welcome

Job Description:

· Onboarding of new customers from signup to start of billing

· Account management using a professional CRM tool

· Coordinating equipment installations in Singapore and overseas

· Communication with customers by e-mail, on the phone, and face-to-face

· Contract management / Preparation of sales contracts

· Liaising with other service providers to ensure ChartWorld solutions can be delivered smoothly

· Project management of small projects

· Order processing, invoicing and issuing safety deposits

Requirements:

· Excellent spoken and written English language skills

· Strong communication and teamworking skills

· Customer service experience

· Commercial sense

· Experience working in a multinational organization is an advantage

· Analytical and organisational skills

· Ability to explain products and services to customers

· Good knowledge of MS Office

· Experience with Salesforce or similar CRM systems

· Initiative and hands on mentality

· Basic understanding of network technologies and communication technologies would be advantageous.

· Preferably some experience working in with the maritime industry

(nautical equipment, and navigation systems in particular would be a bonus)

Our Offer:

We offer a permanent employee contract with an interesting international approach and with above-average payment. You will receive thorough and individual training with us. We also offer flexible working hours, modern offices and attractive work from home opportunities. Become part of a highly motivated team in an environment that promotes wealth of ideas and rewards initiative and dedication.

Interested applicants, please send your application including salary expectations and earliest start date to:

ChartWorld Asia Pacific.

[email protected]

15 Jalan Kilang Barat

#07-05 Frontech Centre

159357 Singapore

https://www.chartworld.com

About The Inclusive Fund

Started in July 2021, The Inclusive Fund (TIF) is set up to provide interim/transitional support and bridge existing service gaps through supporting *transnational families, who do not receive sufficient formal forms of support/assistance due to eligibility issues, in hope to promote equity and social inclusion which focuses more on the needs of the children. TIF is NOT a financial assistance scheme but an advocacy effort to look for longer-term solutions to mitigate system barriers and supporting the transnational families to be self-sustaining.

Transnational lower income families with children and young persons under the families’ care, and

with at least one family member in the household who is a Singaporean Citizen/Permanent Resident

(PR) (TIF is open to looking at families with exceptional needs that fall out of this criterion), may apply

to be supported by the funds. The needs of the families are assessed in the following priority:

(i) Immediate needs: Children’s education and health related matters as priority

(ii) Mid-term needs: Employment, income generation, legal support, and other arising related concerns.

(iii) Long term needs: Advocacy and supporting families to be self-sustaining.

Manager, The Inclusive Fund (TIF) – Part-time position (~ 3 days/ week)

We are looking for passionate individuals committed to the cause of enabling socially disadvantage low-income families and communities realise their aspirations of getting out of the poverty cycle, with focus on bridging gaps of transnational lower income families with children and young persons under the families’ care through our existing The Inclusive Fund (TIF) programme.

This is a levelling inclusion and bridging gaps initiative, and we are seeking professionals with experience in delivering a holistic work in supporting transnational families through coordinating and implementation of the fund disbursement process and track progress, implement high impact programme through the TIF and work in collaboration internally with other programme teams as well as co-ordinating efforts with internal and externals stakeholders such as other FSCs/ SSAs or organisations working with transnational families.

The Manager will be responsible for community outreach/engagement efforts supporting transnational families, coordinate referrals from referring agencies on TIF applications for the fund committee for approvals and follow up, forge close and trusting relationships with community stakeholders, inform and improve TIF practices, donor management and reporting, and development of the TIF initiative to address needs.

Responsibilities:

• Responsible for supporting implementation strategy of The Inclusive Fund (TIF) related activities
• Develop and plan Community outreach/ engagement efforts supporting transnational families
• Coordinate and facilitate referrals from referring agencies on TIF applications for committee approvals and presentations
• Assist the TIF committee to coordinate and implement regular meetings, committee approval meetings where necessary
• Network and develop relationships for donor and partnership networks to support and enable transnational families
• Develop and forge close and trusting relationships with both internal and external community stakeholders for the purposes of The Inclusive Fund and monitor fund disbursements donor management or reporting
• Inform, improve and development of The Inclusive Fund practices/ initiative to address and bridge evolving needs of transnational families
• Keeping TIF administration and records up to date, funds disbursement tracking and monitoring, reports are well documented and maintained

Requirements:

• People oriented, strong presentation and communication skills.
• Results-driven and adept at stakeholder management
• Adaptable – fluid enough to move with the presenting context
• Strong analytical and problem-solving skills with keen focus on execution excellence.
• Good cross-organisational collaborative skills
• Able to operate effectively in a dynamic and fluid work environment.
• Diploma or Degree with relevant discipline
• Have at least 3 years of working/programme experience/social service-related experience
• Able to identify area of improvement and address pro-actively
• Able to multi-task and work independently
• Good interpersonal skills, ability to communicate with people from various levels

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Job Responsibilities:

• Work with various departments to promptly resolve customer needs and issues to meet/exceed service deliveries.
• Handling emails and phone calls pertaining to customer’s requests and enquires.
• Processing of customers’ orders.
• Preferably knowledge in types of lorry crane or heavy transport
• Provide real time updates on job progress into Transport Management System.
• Ensure all documents are up to date to faciliate the delivery process.
• Coordinate with customer to ensure smooth delivery.
• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements:

• Able to work in a fast-pace environment
• Meticulous and service-oriented
• Preferably knowledge and experience in trucking and transportation environment.
• Team player who is able to communicate and work effectively with other team members

• Facilitate student enrolments
• Be well-versed in the knowledge and understanding of the academy's service and product feature releases
• Communicate customer's feedback to internal/external stakeholders to champion new processes to better serve our customers
• Maintain a positive, empathetic, and professional attitude towards customers at all times
• Transiting potential clients into existing clientele portfolio
• Manage complaints professionally over several platforms e.g., phone calls, email, face-to-face, etc.
• To facilitate in the inventory management & invoicing matters
• To assist with the facilitation of the events management with regards to the communication with the gymnasts, parents, vendors, external companies, etc.
• Maintain the cleanliness of the counter, coach resting area, studios, etc.
• Assist the Clients Relation Manager with the liaising of building management team on any maintenance and repair related matters
• To take one's initiative on the proposal of improving the existing workflow and/or CRM system
• Other ad-hoc duties as assigned

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children.  We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONE THKMC – Empowering the Community.

RESPONSIBILITIES

Programme and Residents management

• Part of a multi-disciplinary team to support activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy
• Introduce, implement rehabilitative therapies and/or programmes. Review and evaluate therapies and programmes to see if they are relevant to residents.
• Facilitate, coordinate and plan in-house programmes for residents. Monitor residents’ involvement for in-house activities and update individual residents’ care plan (ICP) report to respective case or social workers/managers
• Work closely with the Programme team to ensure programmes rostered to do are delivered
• Plan, develop program materials, design and implement group activities
• Work with key workers to implement strategies for behaviour management  
• Responsible for progress monitoring of achievement of residents’ care plan goals

Community Partnership and Volunteer Management

• Source, develop and sustain collaborations with other social service agencies, community stakeholders, corporate partners and, government agencies where necessary for effective programme and volunteer management
• Work with volunteers to deliver volunteer led programmes
• Responsible for maintaining the volunteer database

• Preferably Diploma in related field
• Those without diploma will be considered based on working experience
• Good communication, teamwork and leadership skills
• Ability to work independently and meet assigned deadlines
• Knowledge of Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint)
• Work location: Eunos
• Work hours: 5 working days, including one weekend

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre &post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Responsibilities:

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.
• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.
• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for
customers and other parties within the team.
• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow
through end-to-end.
• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary
investigations done & wisely executes empowerment with proper justifications and based on set
processes.
• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims
are not handled by insurer/3rd party administrator.
• Manages any ad hoc/regular reports supporting SME or KAM customers.
• Stays informed on shipment and exception status for allocated KAM customers.
• Proactively informs customer on shipment status and exceptions.
• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements:

• Minimum 2 years of customer service work experience
• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

About The Role:

KeyStart is a home ownership programme supporting families with children living in rental communities who aspire to own homes. We hope to transform the lives of families with children through stable, adequate, and conducive housing; by providing financial support, housing case work support, and transitional support to families as we journey with them towards home ownership.

We are growing our team, and we are looking for passionate individuals who identify with our mission and cause and are willing to commit to this journey with our community members. The Senior Home Ownership Specialist, under the supervision of the Head of Department (Home Ownership), is a key member of the Home Ownership team. He/She will assist in the management of the Home Ownership team, as well as in mentoring and supervising the Junior Home Ownership Specialists. In addition, as a Senior Home Ownership Specialist, he/she will need to support families in various meaningful ways along their home ownership journey.

• Direct work: build strong and supportive relationships with families who are on the KeyStart programme through consistent engagements; provide housing guidance to support families in overcoming their barriers and difficulties faced to achieve home ownership; and advocate together with families to key stakeholders so that they can access the resources they need to overcome systemic barriers that families face in their home ownership journey.
• Indirect work: you will have the opportunity to be involved in programme and service design, programme administration, stakeholder management, research, and impact evaluation. You will be required to provide support to the KeyStart team to plan and execute the KeyStart programme.

Job Responsibilities:

1. Programme Development and Implementation: Assist in the development and enhancement of the Keystart program to address the needs of target beneficiaries and support the implementation of the program. Assist in the development and review of department structures, processes, and related policies in conjunction with the leadership.
2. Home Ownership Assessment and Guidance: Conduct comprehensive assessments of families’ home ownership needs and challenges, considering factors such as affordability, suitability, and eligibility. Provide home ownership-related guidance and education to empower families with the knowledge and skills to achieve home ownership.
3. Home Ownership Casework: Provide individualized casework services to families, including developing action plans, setting goals, and monitoring progress towards achieving home ownership. This includes supporting families through the renovation of their new homes under our Basic Habitation Programme.
4. Partnerships & Stakeholder Management: Cultivate and maintain relationships with government agencies, community partners, and other strategic partners to foster collaboration, resource sharing, and advocacy. Connect families with relevant resources, government assistance programs, and community support service, and work closely with partners, to address the needs of families to enable poverty transformation.
5. Advocacy: Advocating with families to key stakeholders including government agencies, or to be supported under our internal KeyStart grants. This includes being knowledgeable about our public housing system and policies, and the determination to find ways to overcome systemic barriers that families face in their home ownership journey.
6. Data Management: Maintain accurate and confidential family records, documenting progress, interventions, and outcomes.
7. Research, Evaluation, and Development: Prepare reports on programme activities, outcomes, and recommendations for program improvement. Pursue practice research to strengthen the department’s evidence-based practices.
8. Supervision and Training: The Senior Home Ownership Specialist is required to conduct relevant in-house training for internal staff and external practitioners or volunteers and provide practice supervision (both individual and group based) to Junior Home Ownership Specialists. He/She will plan and implement professional learning and group supervision for the team and assist in building the team towards fulfilling professional growth and development. He/She will ensure work processes are in alignment with the department’s SOPs and policies.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description :

· To assist guests with check-ins & check-outs.

· To process payments & documentations.

· To provide necessary assistance to ensure guests' satisfaction.

· To answer all calls & to assist accordingly.

· To fulfill any other duties as assigned to him/her.

Requirements:

· Singaporeans only

· At least 1 year experience in a similar capacity in the Hospitality industry

· Minimum GCE ‘O’ Level or equivalent.

· Knowledge in Opera PMS is preferred

· Good communication skills (written and oral)

· Proficient with Microsoft Office applications

· 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 31 Jan 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

Job Scope:

· Interact with clients in-store and assist them with order placements and enquiries.

· Communicate with clients via phone and email to assist with their orders and enquiries.

· Facilitate collection of cake orders by delivery drivers and walk-in customers · Prepare simple coffee beverages

· Manage cashier & stock inventory

· Curate promos and deals to attract new customers and increase engagement

· Maintain store cleanliness

The ideal candidate should possess the following traits:

· Strong communication skills with a passion for customer service

· Good at multi-tasking

· Well-organised with good time management

· Personable and professional, works well in a team

· 1-2 years of relevant working experience in retail sales or having experience in hospitality or customer service industry

· Knowledge of handling POS systems and various payment processing methods

Salary: $12-15/hour

Duration: Part-time

Minimum commitment of 10 shifts per month required

Shifts available: Tuesdays-Sunday 9.30am-6pm or 11am-7.30pm

Location: 275 Outram Road, S169064

Job Duties & Responsibilities:

● Completes all assigned side work related to set up and breakdown of the dining room, grills, and service hutches.

● Provides enthusiastic hellos and goodbyes to all incoming and departing customers.

● Provides exceptional service & hospitality to every customer. Leads the floor by example, owns customer experiences in the entire assigned section of the dining room.

● Coordinates with the Guest Relations Manager to ensure that section pacing matches needs of the customer book. Pushes pacing or grilling as needed to generate excitement and hit table turns.

● Completes an end-of-shift report that details a service summary, notable customer highlights or issues, wares shortages, and more.

● Participates in training of all incoming Service Associates.

Qualifications:

● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

● Must be reachable by email and able to communicate via phone as well.

● Communicates information effectively and efficiently.