Job Descriptions

Manage inbound and outbound calls in a timely manner
Follow SOPs when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers
Keep records of all conversations in our ops center databases
Meet personal/team qualitative and quantitative

Expand reseller business

Job Requirements

Min. Higher Nitec in any service-oriented field
Min. 1-year experience in a customer support role

Can communicate in chinese
Familiar with CRM systems and practice
Able to work under pressure, adapt and respond quickly

• Salary: $2700 - $3000
• Working Hours: 9am to 6pm, Monday - Friday
• Working Days: 5 Days
• Office Location: Gani Building
• Work Location: Islandwide

Responsibilities:

• Perform installation, preventive and corrective maintenance, troubleshooting,
• software enhancement, bug fixes, testing and commissioning to meet project
• requirements
• Participate in meetings regarding project planning, installation and maintenance of
• security systems
• Perform other on site activities related to functionality for software and hardware
• systems (e.g. backend and frontend equipment for various systems not limited to
• Access Control, Auto-Gate/Barrier, CCTV and Intrusion Detection etc.)
• Responding to fault calls
• Identify and report all issues and potential problems
• Suggest and implement solutions
• Supervise and direct onsite team (e.g. technicians)
• Draft and submit reports
• Contribute to technical assessments and support projects and maintenance
• inspection activities
• To be responsible for operationality of systems deployed
• System design and drafting diagrams using AutoCAD, etc.
• Liaise with customer on works when needed
• Adhere to company's given rules and regulations

Requirements:

• 1 year (or more) proven experience as a field engineer
• Diploma in Electrical Engineering, Electronic & Computer Engineering, Mechanical Engineering and other related fields
• Ability to travel and work according to a changing schedule
• Familiarity with security systems, networking systems or IT security will be an advantage
• Experience with managing and preserving technical equipment and tools related to security systems
• Class 3 Driving License (will be an advantage)

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Lead a customer service team across multiple channels within the retail and membership sectors, ensuring consistent, efficient service delivery.
• Ensure compliance with Service Level Agreements (SLAs), Standard Operating Procedures (SOP), and business continuity plans, promptly addressing any gaps or incidents.
• Oversee outsourced contact center activities, conducting regular performance reviews with vendors to enhance service quality.
• Handle escalated feedback promptly, providing effective resolutions.
• Collaborate with internal and external stakeholders to resolve issues and operational hurdles.
• Foster a positive team environment, motivating achievement aligned with organizational objectives.
• Set and review individual/team goals, fostering continuous development.
• Collaborate with the Service Culture team to identify training needs, updating SOPs for improved efficiency and enhanced customer experiences.
• Conduct performance appraisals and offer constructive feedback to team members.
• Compile and analyze data for managerial reporting.

Requirements:

• Hold a Degree in any discipline with a minimum of 5 years' experience in retail, e-commerce, or customer service.
• Ideally, have at least 3 years of supervisory experience with a proven leadership track record.
• Familiarity with systems like SAP or Zendesk is advantageous.

Other Details:

• Work Location: Joo Koon
• Contract: 1 year

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394