Job Title: Customer Support Specialist
Contract duration: one year contract (renewable subject to your performance)
Salary: $3,800 - $4,500
Working days & hours: Monday – Friday, 8am - 5pm
Working location: Loyang Lane
Position Summary:
Analyzes supplier and/or customer data regarding ordering and/or delivery of parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer parts requirement inquiries, facilitates responses and resolves delivery problem. Maintains customer relationships. Develops an understanding of customer’s culture and business strategies.
Essential Job Duties and Responsibilities:
- Reviews customer purchase orders to assess requirements.
- Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in the ERP system and portal management.
- Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
- Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
- Performs research in the ERP system to potentially resolve order issues.
- Revises and actions open orders that are pending resolution.
- For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
- Monitors/expedites orders with high complexity and urgency.
- Resolves customer claims with functional department (Accounting, Quality Assurance, etc.), credit and rebill, RMA process, determine root cause, recommend and implement corrective actions.
- Maintains a healthy pipeline on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales and Planning, etc.
Basic Qualifications (Required Skills and Experience):
- 2-4 years of related work experience
- Experience in Program Management and/or Customer Support
- Experience in Warehouse environment
- Strong problem-solving skills
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced environment
- Proficient knowledge in MS Office (i.e. Excel, Word, PowerPoint) applications
- Ability to enter large volume of orders in the system
- Education: High School Diploma or Related Field of Study, Associate degree – Business Management
Should you be interested in this position, please contact Neo at 91708126 (http://wa.me/6591708126) directly for fast respond.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Personnel No: R22110343 • EA Personnel Name: Neo Shou Qi
