• Act as front-liners giving excellent customer service at all times
• Fulfilling customer contractual appointments as main KPI
• Handling inbound calls and making outbound calls to our existing pool of customers (attend to customer queries & schedule appointments)
• Handling and planning of daily schedule for existing team of technicians
• Providing operational support to the technicians
• Application of permit to work for technicians
• Preparing of schedule letters to customer
• Raising of credit notes for any missed services
• Doing of posting and compilation of reports

• Diploma in any discipline or higher
• Experience in a call centre will be an added advantage
• Familiarity or experience with Customer Service preferred
• Possess good communications skills
• Effectively bilingual in English and another language (Spoken & Written)

• 5 days work week - 8.30am to 5.45pm
• Near Tai Seng MRT
• Performance review every year
• We offer 16 days Annual Leave, AWS , Medical, Dental benefits and insurance coverage

Purpose of Position:

Service Manager – LCM is responsible to develop and implement processes, structures and competencies for care and grow activities for Tool Park Management Solutions to help our customers with effective management of their power tools and other asset with the ultimate purpose to achieve sustainable and productive growth.

Role Requirements

• Take full ownership for care and grow activities for our flagship Tool Park Management service offering for South- East Asia Pacific Region by developing and implementing structured LCM program
• Analyze and execute customer journey and lifecycle strategies to help drive business objectives for key customer segments
• Measure, track and provide recommendations based on data input & communication output effectiveness
• Develop & maintain contact strategy including targeting & opportunity identification
• Implement triggered lifecycle campaigns to further grow our Tool Park Management business with existing customers
• Ensure implementation of efficient back-office processes to enable scalability of care and grow activities
• Ongoingly develop competencies and train local Service Managers and Service Consultants
• Work collaboratively with key internal stakeholders to ensure lifecycle initiatives are commercially sound

Person Specification:

• Degree in business, marketing, or related discipline
• At least 5 years of experience in sales / business development and at least 3 years in service area
• Previous experience in product marketing or service offering is an added plus
• Strong proficiency in both written and spoken English
• Highly motivated, dynamic, comfortable in leading change and with entrepreneur spirit
• High output of work with attention to detail
• Ability to interpret data and understand complex analytics
• Experience in planning customer journeys across a range of scenarios and engagements
• Able to drive and influence other different departments to work together towards same direction with strong winning and high performing mindset

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Job Responsibilities: Customer Provide a high quality, first level of support to all stakeholders in resolving issues and ensure that a clear customer focus is maintained and that support calls are dealt with inside agreed service level agreements (SLAs). Ensure the Service requests, issues and Problems tickets are logged in ITSM ticketing system. Escalate more complex server and system operation issues to the relevant level 2 and 3 teams and ensure a timely resolution and closure of tickets within SLAs. Other/ Control Perform OVS system related operations, monitoring OVS cut off times to ensure users printing devices are offline. Monitoring of OVS daily transfer of batch printing files to outsourced vendors are completed timely and reports are delivery for external print processing. Document and update the monitoring procedures and escalate any unusual activity. Perform the daily scheduled tasks and ensure these are carried out in a timely manner. This includes but not limited to daily CTS download and OM processing. Endure the provision and delivery of a support services within operationally agreed targets during the approved service hours. Ensure that both Ad-hoc request and daily tasks and activities are maintained within agreed service and operating levels and that support levels are maintained adequately. Contribute towards the team's strong service delivery ethos placing customer service and responsiveness as primary focus. Adhere to all company policies as well as guidelines. Job Requirements: Minimum 2 years of customer service experience in IT environment. Comfortable to do shift work and work on weekends and public holidays Experience in Data Center operation functions, performing monitoring and daily tasks. Experience in handling customers call and good problem escalation skill. Good interpersonal skills and communication skill to deal effectively with others. Ability to organize priorities to ensure that requests are completed on time. Knowledge in IT computer operation. Handling daily operation of running batch job, monitoring and handling of external printing service. Helpdesk or Service Desk customer handling experience meeting customer satisfaction. Added advantage with industry certification in ITIL Foundation or ITIL intermediate Certification. We regret to inform that only shortlisted applicants will be notified. 10054606 - WD

At OCBC, we uphold integrity as one of our core values and place a strong emphasis on having a strong compliance culture. The Business Compliance Service Manager role within the EmB Business Compliance Team is responsible for reviewing and carrying out surveillance work on Corporate accounts (Emerging Business) to manage risks pertaining to anti-money laundering, counter-terrorism financing or economic and trade sanctions. The Business Compliance Service Manager is expected to be highly accurate and meticulous in analysing account transactions. When a transaction or event poses a risk to the bank (reputational or potential breach of law, sanction of regulation), the successful candidate is expected to identify and recommend or take remedial action to mitigate the risk. The candidate is thereafter required to complete reviews within the stipulated timeframe. Are you ready to develop your potential within OCBC's EmB Business Compliance Team? Essential Duties and Responsibilities: • Perform various types of triggering event reviews on customer accounts in a timely and efficient manner • Identify, analyze and escalate potential AML risks • Generate independent recommendations regarding AML risks • Liaise with customers or Relationship Managers to obtain updated client information • Identify and escalate any unusual activity or transaction activity inconsistent with client profile and file UTRs where required • Collaborate with business users and project team members on problem resolution, project initiation, implementation and post implementation support • Conduct research via available Bank systems, commercial databases and the internet • Contribute to developing and ensuring a compliant culture within the business users Growth opportunities: During your time with us, you can expect to: • Enrich your knowledge on local regulations, bank controls and AML risk within the Emerging Business • Be part of an environment that supports your development and recognises your achievements • Make connections that will advance your career in the business banking industry • Sharpen your interpersonal, analytical and research skills Qualifications Qualifications: We are looking for degree holders who possess: • Minimum 1 year of relevant experience • Good grasp of local regulatory, KYC and AML guidelines and good awareness of bank controls and AML risk • Proficiency in MS office applications, World check or Factiva • Keen eye for detail and excellent communication and interpersonal skills • Excellent command of spoken and written English and/or other languages • Ability to articulate thought processes clearly, concisely and effectively • Ability to multi-task and work well in high pressure environment to meet deadlines Join OCBC in shaping our compliance culture for our customers and communities today.

Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards. Responsibilities Support Relationship Managers in daily operations to enhance customer experience, including handling customer enquiries, rate fixing for deposits and loans, account opening, coordinate/ liaise with relevant parties on customer due diligence (CDD)/ periodic reviews maintenance of customer records and files. Ensure documentation is complete and that all approvals, facility and security documents are in place at all times. Follow up on submission of clients' financials for spreading and assist Relationship Managers in preparing the necessary documents for credit application / review. Preparation of offer / variation letters and follow up on documentation aligned with stipulated terms and conditions. Follow up on submission of periodic documents (e.g. insurance policies, valuation reports etc.) from clients or relevant parties, and assist Relationship Managers to address queries on such documents. Additional duties including ad hoc projects supporting Relationship Managers and team in sales and marketing. Requirement s Minimum Diploma holders, with at least 2 years of relevant working experience in a banking environment. Good understanding of the Corporate Banking business and related banking products. Good communication and interpersonal skills. Able to multi task and work independently. Service-oriented and a team player Proficient in Microsoft Office applications. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

PRODUCT AREA

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

The Large Customer Sales team works closely with local team members to help them build their domestic presence and expand internationally. You will help support the South Asian Frontiers (SAF) market. You will drive initiatives and collaborate with the team overall.

Qualifications

JOB RESPONSIBILITIES

• Manage day-to-day account management, and grow a book of business comprised of leading Gaming and Apps companies in Pakistan.
• Contribute quarterly and annually to account and business planning across the team.
• Communicate effectively with internal and external stakeholders. Identify and propose product launches and advertising opportunities to customers.
• Drive campaign performance optimization, provide performance updates, and ensure that return on investment meets the expectations of customers.
• Manage ongoing customer training and up-skilling across all Google advertising solutions.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in sales and business development, product marketing, digital media, technology sales, or with agencies/publishers.
• Ability to communicate in English and Urdu fluently to communicate with and serve English and Urdu speaking customers in the region.

PREFERRED QUALIFICATIONS

• Experience with emerging markets.
• Experience in digital advertising and performance marketing, and in-depth knowledge of the digital media and advertising ecosystem.
• Ability to build and develop relationships with stakeholders of all levels, including customer and agency levels.
• Ability to operate in a fast-paced, constantly evolving team environment, navigate through ambiguity, and work with minimal guidance.
• Ability to identify solutions and insights from data and take an entrepreneurial approach.
• Excellent project management, organization, and analytical skills.

A dynamic individual who is willing to take end to end responsibility for customer service delivery and installation in a well established high end furniture business.

• Experience in high end furniture delivery is a critical requirement.
• Ability to train and support at high end installations
• A degree ideally in a mechanical or engineering discipline as support for electric items is critical
• Working 6 days a week, and public holidays to give customers the 24 hour experience that they deamnd
• Ability and experience of CRM systems
• Knowledge of delivery approaches
• Ability to monitor and improve all areas of installation and delivery.
• Hands on during container unloading
• Expertise in developing quality processes.
• 
  

Who we are looking for This is a mid level management role within the Hedge Funds Fund Services Business Unit of the State Street Alternative Investment Solutions Group. The position interacts with all levels of professionals both internally and externally and with senior level executives of State Street.  Therefore, exceptional interpersonal and communication skills are required.  Candidates must demonstrate strong initiative, be able to perform well under pressure and be capable of managing multiple and diverse assignments.  The position is responsible for managing departments experiencing significant growth.   Why this role is important to us The team you will be joining is a part of International Fund Services (IFS), acquired by State Street in July 2002. IFS, also known as Alternative Investment Solutions is a recognized industry-leading provider of fund accounting, fund administration and risk services to hedge funds and private equity funds. These services are fully integrated to provide complete end-to-end solutions that span the front-, middle- and back-office requirements of institutional investors. Join us if making your mark in the alternative investment industry from day one is a challenge you are up for.   What you will be responsible for As a Fund Accounting Client Service Manager (Hedge Funds), you will Provide overall direction to team of staff to assure synchronized teamwork that accomplishes yearly and quarterly financial and operations goals and objectives. Responsible for development and execution of overall business plans both internally and in partnership with clients. Manage relationships with clients at appropriate levels to ensure continued confidence in State Street. Manage relationships with key client contacts ensuring expectations are met and client satisfaction with the level of service received. Ensure process and procedures are adequate to meet quality standards and are consistently applied and regularly reviewed within department. Responsible for the direction and training of subordinate managers and staff.  Address employee concerns and sensitivities. Review and approve NAV files in accordance with established policies and procedures. Provide support for and effectively communicate broad overall company initiatives and goals to staff within span of control. Responsible for developing department budget and staffing projections. Completes staffing proposals for newly awarded business. Monitors and approves department expenses. Assess operational effectiveness and make suggestions to streamline functions. Develop ideas for new products and services to expand business opportunities and better meet client needs.  Participates in new business process including review of proposals, prospect presentations, staffing allocations, etc. Represent the organization internally and externally as a senior level executive of State Street. Meet all requirements for the performance planning process including goal setting, regular and immediate feedback and submission of formalized performance appraisals. Allocates and coordinates resources including staff allocation, space and procurement of necessary equipment. Spearhead special projects and serve on committees and task force assignments. Provide leadership in areas outside of the division   What we value These skills will help you succeed in this role Detail-oriented mindset, ability to spot and distinguish minute differences in documents A sense of accountability, a customer-service mindset, as well as a talent at problem-solving in a fast-paced, deadline driven and ever-evolving business environment Strong organization and prioritization skills in an environment where outstanding tasks are continuously being updated. An aptitude for influencing and effectively communicating ideas to team members, senior management, and clients Ability to work independently, to coach, mentor, and lead initiative A polished, professional outlook and manner   Education & Preferred Qualifications Candidate must have a university degree (business, mathematics, finance or economics preferred, accounting concentration a plus) and at least 7 years of accounting experience, including 2 to 3 years of supervisory and financial reporting experience is required. Experience in the Hedge Funds and Fund of Funds is required. Strong computer skills are required, especially Microsoft Office, particularly MS Excel. eFCSoSe