Customer Service Executive

· Review customer inquiries for the company's import and export freight and logistics business scopes

· Prepare accurate and detailed quotations for customers

· Clarify and negotiate proposals with customers to ensure customer satisfaction

· Review customer orders to ensure consistency with quotations offered

· Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner

· Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently

· Take appropriate actions for non-conforming services and provide feedback for continual improvement

· Perform necessary corrective and continual improvement actions and programs as directed by management

We Are

YouTrip is a Southeast Asian financial technology company dedicated to creating the next-generation of digital financial services for consumers and businesses. In 2018, we launched the region’s first and leading multi-currency payment app.

With our consumer and corporate products, YouTrip and YouBiz, we empower users with the most affordable and convenient financial innovations. YouTrip is a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS), and owns principal memberships and issuing licenses with two of the largest card schemes, MasterCard and Visa.

YouTrip has been recognised by industry experts, winning awards for FinTech Employer of the Year by MAS and Singapore Fintech Association (SFA), Most Innovative FinTech Company in Southeast Asia and Best SME Finance Management Platform from APAC Insider’s 2023 Singapore Business Awards. We were also recently recognised as one of the Top Startups in Singapore by LinkedIn, further cementing our position as a leading fintech company in the region.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

You Will

• Attend to day-to-day customer inquiries through phone calls and emails in a timely and accurate manner;
• Resolve issues and troubleshoot technical problems by working with other departments;
• Stay on top of product feature releases and maintain an in-depth knowledge of how YouTrip functions;
• Provide critical customer feedback to internal stakeholders to ensure that our product is up to customer expectations;
• Perform other related duties as may be assigned from time to time
• Attend to potential complaints raised by BPO team including but not limited to level-2 escalations
• To capture Red Flags via close monitoring of overall Ticket aging i.e External Threats (CEO, Social Media. MAS, etc.)
• Raise Red Flags as per our Escalation Guideline SOP
• To monitor Level-1 team adherence i.e ensure that L1 reported for duty as per Schedule
• Manual ticket allocation including pulling out and merging Chargeback tickets
• Take over cross team escalations where CS team are being tagged for action
• Adhoc tasks as assigned by manager i.e Internal Approvals

You Are

• Customer Service Enthusiast – You are passionate in driving operational excellence with a strong customer-oriented mindset. Ideally 5 years of relevant experiences. Experiences in Fintech / Banking or a call center environment is preferred. A bonus if you have exposure to Zendesk and Slack.
• Self-Driven Attitude – You are self-driven and able to work in a fast-paced environment with tight deadlines.
• Independent Worker & Team Player – You are able to work independently, or with a team, demonstrating strong interpersonal, leadership and organisational skills. You are also able to promote a culture of collaboration and teamwork across organization to optimise overall business growth
• Natural Communicator – You have strong interpersonal and communication skills with all levels of the organization from team members to executives
• Self-Starter – You are ambitious to learn and be challenged, and possess a detailed oriented mindset

What You can Expect from Us

• An innovative culture that encourages talents to work highly collaboratively in a respectful, friendly environment
• Access to a deep bench of technical and business experts
• Working with an entrepreneurial team of people from across the region

To Apply

If you are interested in this position, please click Apply Now and send in your CV. Due to the high volume of applications, only shortlisted candidates will be contacted.

What a Head of Customer Success Management does at Visa: 

·       Identify and implement process improvements within the Customer Success team

·       Drive identification, forecasting and closing of adoption opportunities

·       Manage a team of Customer Success Managers to ensure the team is achieving their and the Pod’s collective goals

·       Mentoring and coaching the team on how to work closely with the commercial team and customers to identify opportunities and understanding new markets/segments

·       Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning

·       Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction

·       Able to clearly articulate Currencycloud’s services and solutions to customers, as well as educating the customer on their market

·       Help improve the knowledge of the team, coaching them on new developments within Currencycloud

·       Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback

·       Maintain a laser focus on quality, with top-notch written and spoken communication

·       Training and onboarding of new team members

Why this is important to Visa

The Head of CSM is a key role in the teams ongoing development and growth of the Customer Success team, which sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customer's voices are heard so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer and are key to driving adoption, growth, and minimizing churn.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

perform timely pickup and deliveries (including POD) of shipments for company-assigned areas

via company's mobile app

need to be familiar with Singapore roads

able to read and converse in basic English to liaise with customers

able to drive home company vehicle

employee responsible for any parking or traffic summons while driving the company vehicle

employee must report all accident with 24 hours of the occurance

Monday-Friday 08:00am -18:30pm. Saturday 09:00 -13:00

Customer Service Specialist

12-month contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Main Responsibilities:

• Proactively resolve order issues with customers and internal stakeholders to fulfil customers’ delivery requirements.
• Process customer purchase orders in accordance with established KPI and to meet sales terms & conditions.
• Ensure products included in quotations are legal for sale to customers.
• Ensure all orders fulfil regulatory requirements and documentations before processing and releasing for deliveries.
• Ensure sale prices are in accordance with our pricelist or businesses’ agreed prices.
• Liaise with customers regarding enquiries on their orders.
• Proactively reach out to customers on open orders which are due and push for deliveries.
• Proactively update customers on orders & delivery status.
• Liaise closely with Cash-On-Delivery customers for payments before processing orders.
• Work closely with other departments to resolve issues and drive efficiency
• Involve in projects involving departmental processes

Requirement:

• At least diploma qualification/Bachelor degree’s in any field
• Minimum 1 years of experience in order management and customer service
• Experience in SAP system
• Proficient in MS suites such as MS Excel
• Good communication skills
• Highly-organized

Reg no: R22104540

EA license no: 94C3609

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!

Job Summary:

We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

Key Responsibilities:

• Providing excellent customer service and support, addressing customer inquiries, concerns, and issues in a timely and professional manner.
• Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
• Collaborating with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience.
• Handling customer complaints and escalations, finding solutions and resolving issues to the customer's satisfaction.
• Maintaining accurate customer records and documentation, ensuring data integrity and confidentiality.
• Identifying opportunities for process improvements and contribute to the development of customer service policies and procedures.
• Staying up to date with product knowledge and industry trends to effectively assist customers and provide appropriate recommendations.
• Conducting customer satisfaction surveys and gather feedback to continuously improve the customer experience.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Proven experience in a customer service role, preferably in the healthcare or dental industry.
• Excellent communication and interpersonal skills, with fluency in both English and Mandarin, allowing you to effectively interact with customers and colleagues in both languages.
• Strong problem-solving and decision-making abilities, with a customer-centric mindset.
•  
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Positive attitude, empathy, and a genuine passion for providing exceptional customer service.

Sécheron Hasler Group continues the Swiss tradition of over 140 years in the field of railway technology. We are a leading global supplier of electrical and electronic safety components and solutions and traction power systems for the railway industry and also provide solutions for renewable energy, DC grid, and other industrial systems. The name Sécheron Hasler Group is worldwide synonymous with Swiss Quality and represents a leading reference for state-of-the-art products supplied to the market.

With more than 1300 employees worldwide, we are wherever our customers are around the globe. We supply products approved in our customers’ countries or markets and deliver top-notch supply chain and customer services locally.

For this position, you must have a valid full work permit in Singapore. We do not offer sponsorship.

We are looking for a dynamic and motivated Service Project Manager to follow up services and after-sales activities for projects in the South East Region.

Linked hierarchically to the Director of Sécheron Singapore, you will also be directly linked to the project management team and quality department for QA/QC purposes.

Main activities:

• Support customers for requests in relation with maintenance activities.
• Support for preparation of quotation for site intervention / training / spare parts.
• Coordination between the quality department located in Europe, clients, suppliers, site engineers and PM to lead technical investigations, determine root causes and put on place an action plan.
• Preparation of detailed presentations to the customers.
• Scheduling of interventions. Gather, with the help of the project team, the necessary information to carry out the mission.
• Check reports after each intervention mentioning purpose of the intervention, analysis and job done on site, and prepare action plan if needed.

• Cost control per resolution.
• Deliver projects within time frame, cost and quality.
• KPI linked to development of services activities.
• Measure of customers’ satisfaction.
• Feedback and return of experience to the design team and quality team.
• Respect of the department’s work procedures and archiving.

What we are looking for:

• 5 years of relevant experience from a similar Project manager or customer support position.
• Electrical and electronic engineering background.
• Candidate should have proven experience in railway field.

• Capability to speak in English is mandatory.
• Flexibility of planning and ability to travel at any given time in the South East Asia.

We have flat hierarchies and encourage direct communication between departments and levels of management. This enables us to make decisions quickly.

We give our employees total responsibility for their job tasks. All employees are encouraged to take initiative and contribute to the company’s operational excellence and have ample opportunities to achieve their personal and career growth objectives.

How to apply:

Do you have a positive attitude? Are you seeking a challenging and rewarding work environment? If this sounds like you, we look forward to receiving your application.

For more information, please visit our website: https://www.secheron.com/ You can also find us on LinkedIn.

Looking for different opportunities? Please visit our career site: career-opportunities - Sécheron (secheron.com)

About Us

99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specialising in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 500 employees. In Singapore, 99 Group operates 99.co and SRX.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.

Join Us and Lead the Real Estate Revolution!

At 99 Group, we're on a mission to revolutionise the real estate industry by seamlessly integrating cutting-edge technology and innovation. If you're excited to be at the forefront of this transformation and are ready to tackle the industry's challenges head-on, we want you to be a part of our dynamic team.

Your Role:

What You'll Be Doing:

• Proactively connecting with our customers on a daily basis
• Identify gaps in product vs client usage
• Able to interpret data given to assess needs of customers
• You will be the key driver to ensuring a seamless customer experience
• This role requires you to feel comfortable speaking over the phone as well as via texts/emails
• Keep our customers informed and engaged at the different stages of their journey with us
• Keep track of conversations - to ensure we are engaging at the right time
• Keep track of client feedback and feature requests

What We're Looking For:

• Quick and fast learner with a positive attitude
• Working proficiency in English and Mandarin languages is required
• A passion for making a difference for our users
• Be responsive and take initiative - thinking on your feet
• A desire to learn, grow and contribute beyond the immediate job scope
• Basic proficiency with Google Suites, specifically with Sheets and Docs

Are you ready to shape the future of real estate? Join us in this exciting journey of innovation, collaboration, and growth. Together, let's redefine what's possible in the world of real estate.

Make your mark at 99 Group. Apply now!

职责：

1.梳理新加坡公司的日常业务内容，负责全盘账务、发票开具及税务申报；
2.负责银行流水登记、当地薪水发放、日常费用审批等；
3.负责审计、秘书公司、税局的事项沟通，配合提供相关资料。

要求：
1.本科及以上学历，3-5年财务工作经验，熟悉全盘账务、当地税务申报等事宜；
2.中文良好，熟悉集团财务软件用友NC优先；
3.工作踏实、有责任感、执行力强、有上进心。

Responsibilities:

1. Familiar with the company’s daily operations; perform the general ledger accounting, invoice issuance and tax filling;

2. Responsible for monthly bank report, employee salary payment, daily expense approval, etc.;

3. Communication with Audit, Advisory company and tax representatives, providing related documents;

Requirements:

1. Bachelor’s degree or above in Accounting or related field; 3-5 years of working experience;

2. Fluent in oral and written Chinese; Basic knowledge in NC cloud (group accounting software) is preferred;

3. Responsible, working with passion and initiative, quick learner, good communication skills.

Job Description
The Customer Experience Associate will be part of the operations team to provide world class customer support to the buyers and sellers of the platform. You will be in one of our fast growing new business unit in the luxury category.

You'll Be Responsible For:

• Providing friendly and personal support to the client community via email and chat support channels.
• Being the single point of contact for all sales and inquiries from customers. Follow through the chat that eventually leads to a sale or a resolution to customer’s inquiries.
• Engage and support the team with customers’ private viewing.
• Maintain and build customer database on all interactions
• Addressing support issues and identifying top user issues.\
• Working with the team to proactively address them and find relevant solutions.
• Evaluating workflows and proposing recommendations to be more efficient, relevant and valuable both internally and externally.
• Reporting to the Merchandising Manager
• Help on product description on new arrivals and so to be aware on product newness\
• Being in charge of the Visual Merchandising of the showroom, creating visually inspiring Showroom displays
  Performing other related ad-hoc tasks as required.

Requirements

• Problem solving abilities – able to provide several solutions to resolve current problems/constraints.
• Ability to think clearly under pressure – flexibility in adjusting to prioritization as it comes.
• Strong sense of accountability, ownership & pride in work.
• Strong communication skills – both written and spoken.
• Ability to be a positive team member in a busy and fast-paced environment.
• At least one year of customer service experience (voice/non-voice).
• Must be able to commit to working on weekends and 3 weekdays
• Working hours - Weekdays (10am to 7pm), weekends (10am to 7pm)

职责：

1.梳理新加坡公司的日常业务内容，负责全盘账务、发票开具及税务申报；
2.负责银行流水登记、当地薪水发放、日常费用审批等；
3.负责审计、秘书公司、税局的事项沟通，配合提供相关资料。

要求：
1.本科及以上学历，3-5年财务工作经验，熟悉全盘账务、当地税务申报等事宜；
2.中文良好，熟悉集团财务软件用友NC优先；
3.工作踏实、有责任感、执行力强、有上进心。

Responsibilities:

1. Familiar with the company’s daily operations; perform the general ledger accounting, invoice issuance and tax filling;

2. Responsible for monthly bank report, employee salary payment, daily expense approval, etc.;

3. Communication with Audit, Advisory company and tax representatives, providing related documents;

Requirements:

1. Bachelor’s degree or above in Accounting or related field; 3-5 years of working experience;

2. Fluent in oral and written Chinese; Basic knowledge in NC cloud (group accounting software) is preferred;

3. Responsible, working with passion and initiative, quick learner, good communication skills.

PRODUCT AREA

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

In this role, you will work with new customers as they go through a sustainable onboarding period. You will set the idea and the strategy for how products and services will reach users.

Qualifications

JOB RESPONSIBILITIES

• Manage different regional customer portfolios to set them up for long-term success with their digital advertising journey.
• Deliver on assigned customer goals while prioritizing and delivering a positive onboarding experience.
• Work cross-functionally with sales, product, and program teams to deliver customer handovers.
• Implement ways to improve customer relationships, share performance-enhancing suggestions, and promote other Google products.
• Provide advice to help advertisers return on their investment by working with them in a consultative role.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in the media account management or advertising industry.
• Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
• Ability to communicate in English and Vietnamese, Urdu, or Bahasa fluently to communicate with different regional customers.

PREFERRED QUALIFICATIONS

• Experience in managing and customizing for a customer base.
• Ability to take initiative and lead, motivate, and work well with others.
• Ability to reach out to customers and assist them in adding value to their business.
• Ability to multi-task and manage multiple projects with attention to detail.
• Excellent creative thinking, problem-solving, and communication skills.

Job Description

• Responsible for installation, maintenance, troubleshooting and repairing of MALDI and TOF systems.
• Manage technical service matters including but limited to warranty claims from customers.
• Provide technical solutions and expertise to support regional partners' engineers via both onsite and remote modes.
• Other duties as assigned.

Requirements

• Diploma or bachelor's degree in electronic and electrical engineering or equivalent.
• At least one year of experience in regional technical support role.
• Must be able travel in the Asia Pacific region.
• Must have ownership, self-initiative & pro-active attitude towards work.
• Possess logical thinking skills which are essential for technical troubleshooting.
• Good communication and presentation skills.
• Good co-ordination skills with both internal and external parties.
• Familiarity with remote technical support is desirable.

We regret that only shortlisted candidates will be contacted.

• Prior experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be a distinct advantage.

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey.

Responsibilities:

• Lead, mentor, and motivate a diverse team of 20 customer service agents (onshore and offshore)
• Provide day-to-day guidance and support to the team in resolving challenging customer situations
• Work with business tools to monitor calls, emails, and chats to ensure a world-class experience is being delivered
• Make educated decisions, born out of empathy, to drive customer satisfaction across internal and external channels
• Drive team to meet and exceed metric expectations; understand how to leverage the team to improve outcomes and take action to meet goals
• Knows and supports company procedures & SLAs; regularly reviews procedures, processes, and guidelines.
• Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally
• Reviews reports and takes action based on analysis to reinforce strengths and effectively address areas of opportunities
• Create an environment of continuous improvement and employee engagement

• All-hands-on-deck attitude with an ability to remain calm and excel under pressure
• Fluent English with excellent communication skills, both written and verbal. Proficiency in Chinese will be an added advantage
• At least 3 Year(s) of working experience in the related field is required for this position
• Proficiency in CRM software, such as Zendesk and Salesforce
• A successful track record working in a high-volume environment
• Able to solve problems by thinking analytically and creatively
• Familiar with the latest e-commerce trends. Regular and reliable attendance is an essential function of this position
• High flexibility during busy period
• Ability to empathize with and prioritize customer needs
• Ability to determine customer needs and provide appropriate solutions, setting expectations with customers

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Annual increment
• Performance bonus
• Free flow snacks and Bubble Tea Friday!

• Main support towards on-going projects related to marketing automotive services in the Asia-pacific region
• Market research of automotive trends and technology to form a strategy of product services offerings for Asia-pacific region
• Benchmark existing services programs and methodologies and propose recommended improvements to identify growth areas
• Support in the definition of online training strategies and development of training modules for China, Australia and ASEAN
• Monitor and evaluate training and helpdesk program’s effectiveness, success and ROI periodically and report on them
• Handles regional reporting for Technical Services Portfolio

Working Location: Central

Working hours: 10am to 6pm (Monday to Friday)

Your role:

• Assist the Manager in daily management
• Overlooking the daily functions of the business
• Creating short and long-term operational goals
• Cooperate with different departments
• Familiarize with all departments’ operations
• Suggesting improvements needed in different operations
• Maintaining a healthy relationship with clients and stakeholders
• Communicating with executives and upper management regularly
• Any other duties as assigned

Requirements

• Minimum Diploma and above
• Prior experience in the marketing field will be an advantage
• Results-oriented, ambitious and positive working attitude

EA Reg Number: R2094147

EA License Number: 22C1278

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe

Follow up on inbound shipments and ensure timely delivery to consignee.

• Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer.
• Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
• Ensure that discrepancy related to shipment is reported to customers and origin offices promptly.
• Complete customs competency test and able to file for customs entry whenever necessary/required.
• Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations.
• Ensure Key Performance Indicators on customs entries are met within customers' requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations.
• Achieve 100 % customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance.
• Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
• Answer all incoming calls promptly and politely.
• Develop good rapport with the customers.
• Ensure all data are entered into system timely and accurately.
• Ensure that freight and handling charges are billed to customers timely and accurately.
• Prepare and submit reports timely whenever required.
• Take up additional tasks as required to meet department's needs.

Other skills

1. Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
2. Good interpersonal and problem-solving skills
3. Good communications skills with good command in written and spoken English.

We are looking for a Digital Trainee to join our company.

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.

Who you are:

You will support development and implementation of digital projects for Wilhelmsen Ships Service. You will also be introduced to other Wilhelmsen Ships Service activities.

Required experience and skills:

• Master’s degree in engineering, technology, business or other relevant
• Graduate or 1-2-years of experience.
• Knowledge of Python, Matlab, R or similar programming languages.
• Curious mindset, and the ability to problem-solve, innovate and identify new ways of working.
• Excellent communication skills and ability to communicate with all levels of the organisation.
• Service minded and can-do attitude.
• Analytical and structured with commercial mind-set.

What you will be doing:

• A two-year program providing experience in different roles to gain experience and knowledge of the different segments in Wilhelmsen to become capable of mastering numerous functions within the company.
• Be assigned to different roles based on business needs and priorities to provide support and contribute to business and project development activities.
• Drive and /or contribute to projects within technology and innovation.
• Excel through individual responsibility and challenging tasks.
• Participate in specific projects as required.
• Be an ambassador for cross-company collaboration.

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Digital Trainee.

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

• Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them
• Lead process to produce high quality customer story content, including case studies, press releases, and customer video content
• Collaborate with Product teams, Customer Success teams, and customers to gather information for creating compelling and interactive case studies that align with Marketing and Business goals
• You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, video testimonial, social media content, press releases, and more
• Prepare questions for customer interviews, conduct interviews, and work with Marketing and Product teams to create written and video testimonials that showcase the value and benefits of SHIELD products and services for use by Marketing and Sales teams
• Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content

• 5+ year of proven experience in customer marketing, customer advocacy, or a related role
• The ideal candidate will be a flexible, cross-functional team player with a passion for storytelling, customer success, and innovation
• Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
• Experience writing customer case studies and producing customer videos that showcase customer success
• Strong written and verbal communication skills
• Exceptional project management and organizational skills
• Strong interpersonal skills for building and maintaining relationships with customers and cross-functional teams
• Creative thinking and problem-solving abilities
• You are excited to find and tell stories to drive benefits for both customers and SHIELD

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. 

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

The Role:

Momos is seeking a highly motivated and experienced Senior Customer Success Manager to join our dynamic Customer Success team. As a Senior Customer Success Manager, you will play a key role in ensuring our clients receive exceptional support and guidance. Your responsibilities will encompass deepening your understanding of Momos software, serving as the primary point of contact for clients, and providing strategic solutions to foster their business growth.

Primary Roles & Responsibilities:

1. In-Depth Product Knowledge:

• Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

2. Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.

3. Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

4. User Support & Guidance:

Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.

5. Adaptability and Resilience:

Demonstrate composure, resilience, and flexibility as customer needs evolve and case volumes fluctuate.

Additional Responsibilities:

• Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
• Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
• Passionate about working with customers, dedicated to exceeding their goals.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
• Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.

• Location: Singapore

• Private Health Insurance

• Paid Time Off

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

About the job

FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

On 1 April 2021, we have changed the company name from Fuji Xerox to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation.

PURPOSE:

You will join our dynamic sales force in advocating for customer success. The key to your success will be in your drive and ambition to develop strategic account planning and developing client relationship management.

RESPONSIBILITIES & TASKS:

Client Relationship Management:

• Develop a positive relationship with customer shareholders, channel partners, sales counterparts, and executive sponsors to drive Managed Services & Business Process Operations adoption.
• Act as the primary point of contact for all customer inquiries, concerns, and escalations, ensuring timely resolution and satisfaction for Managed Services & Business Process Operations.
• Develop customer engagement strategy and execute accordingly.

Strategic Account Planning:

• Collaborate with clients to understand their business objectives, challenges, and opportunities.
• Develop and execute strategic account plans to align our Services and Solutions with the client's goals and drive value-added services.
• Become the “trusted advisor” on Document & Workplace services to address the client’s business environment and challenges.

Customer Success Advocacy:

• Serve as a customer advocate within the organization, championing customer needs and requirements to relevant internal teams.
• Proactively identify opportunities for upselling or cross-selling additional services to enhance customer success and satisfaction.
• Influencing product roadmap and continuous improvement opportunities.

Provide the right training sessions to induce more customers’ usage:

• Develop, plan and conduct onboarding, refresher and relevant training courses to drive adoption and usage of our product, solution and services.
• Provide ongoing training and support to clients to maximize the utilization and effectiveness of our offerings.

Qualify, pursue and close large-scale new services businesses and drive successful renewal.

• Work on Business and Financial models. Provide business rationale and risk assessment to management.
• Lead contract negotiation and closure.
• Effective engagement with Account Management team, Services Delivery team, & Professional Services team, etc.

REQUIREMENTS:

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Proven experience in customer success management, preferably within the IT services, Managed Services, and solutions industry.
• Strong understanding of IT hardware, cloud technologies, Managed Services, and software solutions.
• Independent ownership of work streams/projects and deliverables is a pre-requisite
• A strong ability to collaborate internally with people across sales and corporate responsibilities.

Job Description/ Responsibilities:

1. To be part of the team responsible for application system development, Interface Development, Database maintenance and support.

2. This role requires proper Software Development Life Cycle knowledge and practice: requirements gathering, analysis, design, development, testing, implementation, and maintenance.

3. In addition1. To be part of the team responsible for application system development, maintenance and support.

Leading the team:

· To be able to provide the IT team members guidance on technical matters, such as development best practices, help resolve issues, and ensure proper coding standards.

· To be able to make recommendation to the IT Management team on solutions to problems raised by the business units.

· To be able to communicate effectively, in verbal and written form, with team members, the business units, and the IT Management.

· To identify and recommend system enhancements and process improvements to the Management.

· To learn support/learns PowerBuilder applications, Non-Power Builder applications such as Java/PHP ones, and lead the team in web development as well.

Application Development:

· To understand and gather new business requirements, and either incorporate them to the current applications, or to develop new ones based on these requirements.

· To design and propose enhancements based on new user requirements.

· To supervise and imparting knowledge to IT team members where needed. To perform quality assurance and testing of newly developed functionalities.

· To ensure that projects and assigned tasks are completed on time and on target.

· To provide timely status updates and progress reports during various phases of the development. To train internal and external users on newly developed function and features.

Integrating Elite IT systems with external parties:

· To propose and developing e-solutions for integration and working with business units to secure customer's acceptance

· To work coherently with other team members and business units to manage the implementation progress and to ensure timely delivery

· To provide detailed programming specifica tions, test plans and program documentation for new projects and new developments.

· To provide timely status updates and progress reports during various phases of the development.

Application Support:

· To provide training to internal users on system usage.

· To provide technical support for all in-house developed applications systems when necessary.

· To understand users' requirements and proposing effective solutions and improvements in support of the various business units

· To be prepared to provide technical support after standard office hours, as well as on tl1e weekend, when necessary.

Database and Application administration:

· To carry out version control of source code

· To ensure up-to-date and proper backup of source code

· To ensure proper documentation of systems, including procedures and user manuals relating to the developed application systems

· To administer the various databases with minimum downtime To ensure proper backup & recovery procedures

· To grant relevant access privileges to application users

· To monitor growth of databases & ensure sufficient disk space is available at all times To ensure the batch jobs run successfully as scheduled

· To ensure housekeeping of history logs & reports

· To ensure the data patches are applied with proper auditing

· To comply with all IT procedures and instructions while carrying out IT related tasks, this role also involves the Database maintenance, enhancement and support of systems that had been developed and deployed.

Job Requirement:

· Minimum 8 years of IT work experience with at least 3 years of Project management experience

. Leadership for implementing IT Projects

· Strong Project Management Skills

· Strong Communication Skills in verbal and written to design process

· Good analytical skills

· Good organization and planning skills

· Capability to handle several projects in same time

The Key Account Sales Executive assists the Managing Director with the formulation and implementation of strategic sales planning.

He/She contributes to the Sales Team to achieve corporate sales targets.

Job Responsibilities:

• Develop and maintain new accounts through various sales propecting.
• Formulate and implement strategic Sales Plan and align Sales Team to achieve targeted goals.
• Manage and sustain business relationships with existing accounts (HORECA)
• Establish feasibility analysis of promotional activities through appropriate market research tools.
• Prepare sales proposals and quotations to customers needs and demand.
• Provide timely market updates in management and department meetings.
• Perform other ad. hoc duties as per required.

Job Requirements:

• Bachelor's Degree or at least Diploma in Business, Marketing or any relevant field.
• Minimum 3 years of relevant work experiences in Foods Service, FMCG.
• Familiar with Meat products will be advantage.
• Sales and Target Driven, highly motivated with initiative.
• Good Interpersonal Skills together will good communication skills (both written and verbal).
• Good Computer and problem solving skills.
• With Class 3 Driving License.
• Workplace at pasir panjang road (near to MRT)