When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy and OFI systems workflows that provide images and answers in the micro-, nano-scales and OFI workflows.

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Here are some of the products you might support our customers with:

• Corporate organization
• Overview of our instruments
• How to make a microscope

Day in the life of a Field Service Engineer: https://www.linkedin.com/mycompany/thermo-fisher-scientific/recommendations/urn:li:activity:6911716842898083842

How you will make an impact:

The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Scanning Electron Microscopy (SEM), OFI Systems; instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, employee assistance program and more!

What you will do:

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide solving and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Successfully complete technical training, as required
• Complete and submit field service reports on assigned tools
• Perform Preventive Maintenance tasks
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training
• Align with application scientists to collaborate on outstanding solutions to meet our users challenges
• Must maintain Thermo Fisher Scientifics’ Four-I Values.

How you will get here:

Education

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience

Experience

4-5 years’ Experience:

• Operating, solving, repairing and calibrating complex analysis tools such as SEM, Prober, OFI or similar systems is a plus but not required.
• Experience with Ultra High Vacuum (UHV), OFI systems a plus but not required.
• Experience operating O-scopes, digital voltmeter and logical problem solving.

Competencies

• Demonstrate Product Knowledge: Describe products and product lines, their positioning in the marketplace, and the needs they meet
• Describes product portfolio characteristics
• Identifies and describes competitors at a high level
• Scale the Technology: Gain proficiency in installing, servicing and maintaining increasingly complex scientific instruments
• Performs routine maintenance and basic repairs on a small number of noncomplex instruments
• Resolves majority of calls on first visit, applying appropriate resources
• Solve Tough Problems- solve problems precisely, timely and efficiently
• Fix with Precision: Follow safe, methodical processes to isolate and resolve problems
• Follows SOPs and standard processes to solve problems
• Identifies problems too complex to solve independently and seeks help
• Solve Problems Remotely: Remotely gather information and take action to resolve issues
• Uses standard tools to remotely gather information on instrument status
• Effectively gathers and documents key information about the problem from customer
• Impress the customer- Provide the highest level of proactive service to every customer, regardless of the circumstance
• Communicate Effectively: Foster clear, fact-based conversations with customers
• Proactively seeks to communicate with customers when onsite
• Actively and attentively listens to customers
• Takes ownership for relationship with customer and internal partners
• Manage Difficult Situations: Demonstrate empathy and professionalism while resolving customer issues
• Maintains a positive attitude in the face of challenges in interactions with customers
• Asks for assistance from supervisor or peers when unsure with how to handle a difficult customer situation
• Drive for Results- Take the initiative to follow processes and to focus on results, without waiting to be asked
• Respect for Process: Follow standard processes and implement processes where none exist
• Understands and follows key processes relevant to role
• Aware of SOPs and asks questions as appropriate
• Drive to Solutions: Demonstrate resilience and focus in resolving issues and meeting goals
• Provides a first timefix when possible, applying appropriate resources
• Involves others quickly when needed to solve a problem
• Demonstrate Initiative: Identify what needs to be done and do it without waiting to be asked
• Takes ownership of important issues within job scope without being asked
• Asks questions to find opportunities that need to be addressed

Knowledge, Skills, Abilities

• Required to read, write, and speak English fluently.
• Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
• Demonstrated ability to be detail oriented, problem solver, promote team environment.
• Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Literate in Windows software environments
• Must have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems.
• Ability to read and interpret schematics
• Ability to partner effectively with customers
• Strong Interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skills
• Proven ability to solving complex systems and subsystems down to component level
• Familiar with UHV phenomenon and technology
• Must be willing to travel 25-50% of the time. Often on short notice, to customer sites to resolve problems or support other field service personnel
• Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises.
• Requires proof of Covid-19 vaccination.
• Extensive walking may be required.
• May work at customer locations, in office environment to include cubicles and/or in laboratory environments.
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.
• Physical requirements include the ability to lift up to 50 lbs.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

As a key member of the Sales Support Team, the Customer care (Sales Support) Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.

Key Responsibilities:

• To maintain a proactive relationship with customers in your own market responsibility area
• To facilitate good communication between customer, Sales, and Operations Departments.
• To enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.
• To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers' concerns and pursue information or activity to satisfy the customers' needs.
• To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.
• To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.

Requirements:

• Degree in Business Administration or Lifescience and Biology related qualifications
• Work experience in a SME trading or distributor environment
• 2 years of sales support experience preferred
• Organized, meticulous, and disciplined person with a good eye for details
• Able to work in teams as well as independently
• Must be able to work in fast-paced environment
• Good proficient in written and spoken English
• Proficient in MS office - Words, Excel
• Knowledge of Trade Facilities like Letter of Credit is advantageous

1. Provide on-going application support and be involved in various stages of the SDLC.

2. Evaluate potential solutions and make recommendations to resolve business problems.

3. Involvement in the system integration testing phase prior to implementation.

4. Plan and coordinate end-user testing for any bug-fixes implementations.

5. Liaise closely with business users and build good rapport.

6. Liaise closely with the vendor (Avanade) that requires delivery of permanent fix due to PROD incidents.

7. Support the team in monitoring and tracking ticket's SLA.

8. Provide guidance and coaching to junior team members.

Requirements / Qualifications:

Candidate should have:

- At least 1-5 years of healthcare IT experience

- A team player and also able to work independently.

- Possess excellent verbal and written communication, analytical and conflict resolution skills with proven ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders of different levels.

- Versatile in working independently as well as an effective team player.

-Ability to establish and manage processes and practices through collaboration and the understanding of business

On behalf of our client, we are looking for a suitable candidate to join them as a Customer Support Assistant

Job description

• Reports to Contact Centre Team Lead

• Handle customer service hotline and provide the first level of support from multiple Channels

• Resolve customer queries efficiently and escalate problems/issues promptly.

• Follow Standard operating procedures closely.

• Work as a team and ensure that the contact center service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent

• Minimum C5 for English O level

• Preferably with 1 to 2 years of working experience in a call centre environment and/or service-related industry

• 3 Rotating shifts - day and night with shift allowances

Morning shift: 730am to 5 pm

Day Shift:1pm to 10.30 pm

Night shift: 10.30pm to 8am

Knowledge or Skills

• Pleasant disposition with good communication skills

• Fluency in a second language

• Computer literate and good typing skills

Work location: East (near to MRT station)

Type: Permanent

EA Registration: 22C0971|EA License No.: R21101298

1. Job Purpose

Patient Service Associate is to manage and provide frontline patient services such as patient admission, in-flight / discharge billing consultation, modes of payment consultation, general enquiries handling, birth registration and cashiering.

1. Duties and Responsibilities
2. Primary duties and responsibilities (80%)
   

- Pre-Admission Administration

- Works with Bed Management Unit (BMU) to monitor the availability of beds for elective inpatients prior to admission.

- Coordinates with the doctors / Specialist Outpatient Clinics to manage patients when elective admissions are cancelled

- Admission Administration

- Conducts financial counseling for admitting patients to explain on the charges are derived and how the bills would be financed.

- Assists the patients to complete the various modes of payment forms.

- In-flight / Discharge Administration

- Assists patients / next-of-kin to understand the bills and settle the outstanding payment.

- Assists needy patients by referring them to Business Office / Medical Social Workers Department for financial assistance schemes.

- Works with PSC’s Bill Monitoring Team (BMT) to manage patients’ outstanding bills.

- Handling of General Enquiries

- Assists patients / next-of-kin / general public on general / non-clinical / non-medical issues over the counters / telephone.

- Administration Work

- Performs IP Tagging function.

- Performs posting of charges for in-flight patients.

- Performs settlement for NETS / Credit Card transactions daily.

- Performs proper handover to Finance Department daily.

- Reply to the primary email daily.

- Birth Registration

- Assists informants to register the newborn’s birth application.

- Collects the payment for the birth registration services.

- Administrates the Baby Bonus Forms and collates the relevant statistics as required by ICA.

1. Secondary roles and responsibilities (20%)
   

- Rotational Duties

• A&E Admission Management Duties
• Processes A&E files of patients who are just warded.
• Follows-up with emergency in-patients on modes of payment as soon as they are admitted.
• Meeting Secretariat Duties
• Performs as meeting secretariat for PSC Team Leaders.
  Performs as meeting secretariat for PSC Staff Meetings.
  
• Training / Coaching Duties
• Conducts Ancillary Induction Program (AIP) training for the hospital’s new hires on rotational basis.
  
• Stationeries Ordering Duties
• Performs ordering of stocks for the entire PSC.
  Monitors the stock level for the entire PSC.
  

- System Testing Duties

• Involves as a user to assist PSC Management in testing enhanced features of the various computer systems.
  

- Performs daily housekeeping of the reception areas and workstations, in order to maintain a professional image and neatness of the work place

- Guides new hires on the SOPs and workflows.

- Takes a proactive role in participating in internal PSC projects.

- Performs ad-hoc duties as directed from PSC Management.

3. The Requirements

- GCE ‘A’ Level or Diploma Holder.

- Proficient in writing, communication and presentation skill.

- Good knowledge in computer.

- A pleasant personality with good working attitude.

- Able to work independently.

Working hours

4 day work week

Mon-Fri (any 4 days)

9am – 8pm

Every month

Rostered for a 9-6pm (weekday) or 9-2pm x2 (sat or sun)

GetGo is Singapore’s largest and fastest-growing carsharing platform that enables everyone with the freedom to drive without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

The working hours for this role are 1:00pm to 10:00pm. This is a 5 day work week, with either (Thursday/Friday) or (Tuesday/Wednesday) as the rest days. Please only apply if you are able to work these shift arrangements.

This is a 1 year contract position, convertible to full-time.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Qualifications

Job responsibilities

• Build and manage relationships with C-level clients and senior partner stakeholders. Develop a comprehensive understanding of their business challenges, marketing objectives, and success metrics.
• Structure a clear, long-term joint strategy between Google and clients, and lead a cross functional team within Google to collaborate on projects and drive client success.
• Plan for, and achieve, growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
• Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present to customers.
• Build an in-depth knowledge of how Google Advertising products work and can be used to help meet a wide range of marketing objectives.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of industry experience in digital advertising, consultative sales, business development, or digital marketing, or 6 years of experience with an advanced degree.

Preferred qualifications

• 6 years of experience managing relationships with customers and/or agencies and service partners at an executive level.
• 2 years of experience working in a complex, matrixed organization.
• Experience in a leadership role.
• Proven track record of success in strategic sales and account management, with a focus on large clients.
• Strong communication, interpersonal, and presentation skills, with the ability to build rapport and influence at all levels

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics.

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Registration
• Perform registration and screening of patients
• Perform accurate billing and timely collection of payments
• Comply to clinic facilities readiness
• Consultation Room
• Assist clinicians and/or therapists during clinic consultation.
• Provide proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patient updated in a timely manner.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

Job Responsibilities

• Develop and maintain strong relationships with assigned key accounts in the food service and bakery sectors to ensure customer satisfaction and retention.
• Identify opportunities for upselling and cross-selling products to existing clients, driving revenue growth and expanding market share.
• Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing exceptional customer service.
• Stay informed about industry trends, competitor activities, and customer preferences to effectively position our products in the market.
• Collaborate with the sales team to create account plans, set sales targets, and develop strategies to achieve them.
• Maintain a deep understanding of our product offerings and effectively communicate their benefits to clients.
• Work closely with procurement, sales support and logistics teams to ensure timely delivery and fulfilment of customer orders.
• Prepare regular sales reports and forecasts, analyzing data to track performance and identify areas for improvement.

Prerequisites

• Minimum 3 years of proven work experience in sales or account management in the food service or bakery industry.
• Proven track record of managing key accounts and achieving sales targets.
• Diploma in Business Management, Marketing, or a related field.
• Strong interpersonal, communication and negotiation skills.
• Strong problem-solving skills and attention to detail.
• Ability to effectively manage multiple priorities and thrive in a fast-paced environment.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in CRM software and Microsoft Office Suite.

Shaft Line Solutions (SLS) are looking for an experienced leader to develop the East Asia & Australasia region of our transactional Field Service (FS) business. SLS FS is a global team of service professionals with harmonised ways of working and the tools, processes and systems required to deliver the highest quality of services for our customers. In our team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, we never compromise them.

We are now looking for a Field Service Manager, East Asia & Australasia who can inspire and develop a continuous improvement mindset in a multiple country team. A leader who is both safety-focused and passionate about delivering the highest quality of services to our customers. The position is a permanent opportunity. The location for the position is at Pandan Crescent, Singapore.

Your main responsibilities:

• Lead and manage the operations of the transactional field service business for SLS.

• Ensure efficient operations and implement strategic action plans to meet strategic priorities.

• Ensure the end-to-end SLS field service process is followed in Team 4

• Ensure a high level of customer satisfaction.

• Lead and develop high performing teams while coaching, developing, and supporting talent.

• Foster and develop a generative safety culture within the organisation.

• Drive skill development, capacity planning and utilisation rates of service engineers

• Implement, maintain, and develop processes according to strategy and QHSE guidelines.

• Monitor and report on operational performance in relation to QEHS, Financial, Resourcing, Planning, Administration, Skills & Training, Tools & Investments.

Main requirements in this role:

• BSC in Marine Engineering

• Field Service Engineer background is desirable

• Solid experiences in leading Multi-cultural Field Service Team

• Safety-first mind-set with the ability to inspire others to climb the safety culture ladder.

• Commitment to delivering excellent customer service and a passion for continuous improvement.

• 5 years or more experience working within a Service Delivery function within the Marine Industry.

• Knowledge and understanding of SLS products and services is a must

• Good communication and team building skills.

• Marine engineering background is beneficial.

• Well-developed cultural awareness and situational sensitivity.

• Willing and able to travel.

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Additional job description

As an Account Manager, you'll provide advertising solutions to clients in the eCommerce industry. You will work closely with internal teams and external resources to develop Google's proposition in this dynamic industry and develop relationships with clients and agencies to grow client’s business.

Qualifications

Job responsibilities

• Partner with our customers in the e-commerce industry to unlock performance and brand marketing goals with Google solutions.
• Collaborate across a broad range of teams to bring the best of Google advertising products to our customers.
• Build expertise in customer business goals, Google AI solutions and e-commerce industry dynamics.
• Be a trusted business partner for client marketing solutions, and optimize Google Ads in order to maximize results for advertisers.
• Provide excellent customer service to Google's advertisers, identify, and solve client problems proactively and creatively.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.

Preferred qualifications

• Experience in digital advertising and performance marketing, and knowledge of the digital media and advertising ecosystem.
• Ability to build and develop relationships with stakeholders of all levels, including customer and agency levels.
• Ability to operate in a fast-paced, constantly evolving team environment, navigate through ambiguity, and work with minimal guidance.
• Ability to communicate in English and Mandarin fluently to communicate with and serve Mandarin-speaking customers.
• Excellent project management, organization, and investigative skills.

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Automotive Service Technician  
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a skilled and detail-oriented Automotive Service Technician with experience in vehicle servicing to join our team. The ideal candidate will be responsible for inspecting, diagnosing, and repairing a wide range of vehicle issues, ensuring customer satisfaction and vehicle safety. This role requires strong technical knowledge, hands-on experience, and a commitment to service excellence.  

• Perform diagnostics and troubleshooting on vehicles in accordance with manufacturer standards to identify mechanical, electrical, and electronic issues.  

• Carry out repairs on various vehicle systems, including engines, transmissions, brakes, suspensions, electrical components, including high-voltage systems. 

• Conduct scheduled maintenance services, such as oil changes, tyre rotations, and fluid checks, in line with manufacturer and dealership guidelines. 

• Accurately document all work performed, including parts and labour, to maintain complete repair records. 

• Use specialised diagnostic tools, hand tools, and electronic testing equipment safely and efficiently, while maintaining a clean and organised workspace and adhering to safety and environmental regulations. 
• Provide excellent service by proactively and effectively communicating necessary repairs, timelines, status updates, and maintenance needs with all After Sales departments, Service Advisors and customers, while addressing any customer concerns.  

• Stay updated on automotive technology, repair techniques, and industry best practices, with a focus on Porsche vehicle systems by participating in on-the-job training and certification programs as needed. 

• Singaporean or Singapore Permanent Residents (SPR) are preferred 

• Experience as automotive service technician, specifically with Porsche vehicles, along with knowledge of Porsche’s mechanical and electronic vehicle systems or manufacturer-specific training in Porsche service and repair is highly preferred  

• Strong diagnostic and problem-solving abilities with proficiency in diagnostic tools and repair equipment, particularly with Porsche models 
• Detail-oriented with a strong commitment to providing high-quality work 

• Ability to work both independently and as part of a team 

• Physical capability to lift up to 20kg and perform tasks associated with automotive repair 

• Possess a Class 3 Driving License with at least 4 years of driving experience 

• Ability for a 5.5 day work week 

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

The International Growth Team (IGT) helps customers and Google realize the full potential of international growth across Google Ads. We're a global team composed of experienced Strategy Consultants, Consultative Sellers, and Operations Experts. We pride ourselves on our deep knowledge across industries, geographies, and products. Our core identity is that of being strategy partners (i.e. transforming export intelligence into bold actions that drive growth), connection catalysts, and being global natives. Our customers operate in an increasingly globalized world. Google’s global reach and in-depth market knowledge allow us to support our advertisers along the various steps of their international growth journey. As an expert on international expansion processes/success factors and member of a global network, you'll be a trusted advisor and partner to our customers. From strategic planning support, identifying the right target markets, to setting them up for success within their non-domestic footprint, you'll provide insights and direct support, helping them reach and exceed their international ambitions.

Qualifications

Job responsibilities

• Identify high-impact international growth opportunities based on existing frameworks and tools, and develop new ideas and approaches to drive international growth and scale for an assigned portfolio.
• Understand customer's objectives, and be a digital consultant to businesses in APAC looking for international opportunities.
• Understand the market landscape, and develop and execute projects around international growth, impacting clients' understanding of global markets.
• Contribute to growing international growth acumen and resources within Google, and support other members in your network by sharing knowledge about your assigned market.
• Build thorough knowledge related to advertising on Google, Google Display Network, and YouTube.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in advertising sales, consulting, media, or working with advertising agencies.
• Experience in cross-border or exporting business.
• Experience in an analytical capacity, leveraging data to generate market insights or business proposals.
• Experience in a sales or client-engagement role.
• Ability to communicate in English and French, German, or Spanish fluently to interact with local clients and stakeholders.

Preferred qualifications

• Experience developing grounded, insight-driven narratives and applying them in mobile, digital, and offline mediums into actionable business growth opportunities.
• Experience working in Europe or knowledge of European markets/regions.
• Knowledge of digital advertising.
• Ability to take initiative and work well in ambiguity, with an entrepreneurial and goal oriented mindset.
• Excellent communication, analytical, project management, presentation, and organizational skills, and ability to tell stories with data.

As Customer Service Team Lead, you have the opportunity to be part of the Global Operations – Customer Service team and support our APAC (excluding China) customers.

This support includes end-to-end order management (order entry, checking on shipment, product allocation, and complaint management). You will manage and lead a team of 2 CSR.

About You

We’re looking to recruit an experienced Customer Service Team Lead reporting to the Customer Service & Logistics Manager based in Singapore. You will be part of the APAC Customer Service team and together, you will partner with your stakeholders to ensure customer service excellence.

This is a varied role for a person who has a strong grounding in order management, people management, excellent customer service plus communications skills.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink. We are proud that millions of people around the world consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries. Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food. By living our purpose, we believe we can successfully grow our business and have a positive impact on society. We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY. In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube

What You’ll Be Doing

• Process order entries, ensure that these entries are accurate, issue timely invoices, and actively correspond with customers on delivery/service status in APAC.
• Prepare shipment documents, and liaise with forwarders to ensure delivery of outgoing shipments is timely
• Liaise with internal departments as and when urgent orders are required and provide post-delivery support to overseas customers to ensure maximum customer satisfaction.
• Handle sales inquiries by coordinating pricing and product issues with the country sales managers and responding to customers' inquiries
• Co-ordinate the complete process with the appropriate Supply Chain, Production & Finance department
• Pro-active contact with customers / Forecast follow-up for current quarter activities / Set-up and follow-up of improvement actions defined during meetings
• Manage claims, returns, and refusals from the customers appropriately. Follow through with the investigation and closure of complaints.
• Ensure logistics operational procedures are observed and complied with
• Review work processes for continuous improvement
• Coach and lead CSR, enhancing their skills and capabilities
• May assist in other areas or perform duties as required

EHS

• Perform, Maintain and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.

Location

This role is assigned to our APAC head office located in Biopolis, Singapore.

What You’ll have

• Diploma / Degree in any discipline
• Minimum 5 years experience in chemicals or food ingredients industry with at least 2 years in the capacity of managing a small team
• Excellent verbal and written communication skills
• Experience with SAP – CS module
• Team player
• Ability to follow through and work under tight deadlines
• Tenacity to work on complex projects and manage multiple stakeholders

What We Can Offer

• Base salary with AWS + Performance Bonus
• Medical & Hospital Insurance coverage
• Flexible benefits
• LinkedIn Learning
• Hybrid working arrangement
• Membership to Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

#LI-JL1

Job Description:

• Manage Wholesale order processing and inventory fulfillment.
• Accurately process customers’ orders.
• Proactively identify operational problems, suggest solutions, and independently resolve issues.
• Interact routinely (telephone and emails) with Sales Team and Warehouse.
• Process Return Merchandise Authorizations. Resolve shipping-errors, process warranty requests, and markdowns for the customers in the designated client group.
• Champion for and maintain a 95% On Time Shipping (OTS) metric for your account base. Will work with planning, sales, and management to make decisions in the best interest of the company and the customer.
• Accept, process, and track customer orders through EDI and non-EDI systems. Process sales and PO changes as required.
• Request customer specific pricing and new customer address book records as required.
• Work with vendor compliance to assure all customer (and order specific) value add requirements are met.
• Have an understanding of the customer scorecard metrics, and the value that you can bring toward driving positive results.
• Monitor customers’ order book and maintain established metrics for order fulfillment activities. Related actions include, but are not limited to:
• Daily, morning review of the Sales Order Exceptions Report (SOE) and any subsequent actions to ensure the timely flow of orders through to delivery, by 11a.m. deadline.
• Present at a weekly key account meeting, any necessary actions needed for critical and potentially late orders.
• When applicable, create a customer-specific PO tracker to complement your visibility of order integrity through the entire chain.
• Partner with demand planning to resolve supply delays as they arise.
• Service any drop-ship accounts which overlap with your key account base.
• Responsibilities include, but are not limited to item setups, pricing maintenance, communication, and follow-up on cancellations.
• Administration of these responsibilities may require the access and use of a customer's 3rd party drop-ship site.
• Host and/or attend any regularly scheduled or ad-hoc meetings with the customer, sales team and/or vendor compliance.
• Occasional travel to meet with sales reps and/or customers.
• Occasional involvement in routing & logistics, on an as-needed basis by the DC team, to assist during high volume periods.
• Continuing education and training to increase knowledge and take on more advanced responsibilities.
• May be required to perform additional duties, special projects and responsibilities as assigned by management.
• Must have the ability to work beyond the standard workday schedule to meet customer or business requirements, on an as-needed basis

Job Requirements:

• Proficient in Microsoft Excel
• Working knowledge of SAP
• Fluent in Japanese and English (Japanese is a MUST as this role needs to communicate with Japanese customers)
• Extensive customer service, preferably in a business-to-business environment
• Demonstrate excellent written and verbal communication
• Ability to perform research, demonstrate sound judgment, and resolve problems
• Capability to work independently, and promote a positive team environment
• Organizational and time management skills

PLEASE APPLY HERE ONLY - https://jobs.sap.com/job-invite/409693/

ABOUT SAP

As the market leader in enterprise application software, SAP empowers companies of all sizes and industries to innovate through simplification. From back office to boardroom, warehouse to storefront, on-premise to cloud, and desktop to mobile, SAP enables people and organizations to collaborate more effectively and leverage insights to stay competitive. SAP’s applications and services help customers operate profitably, adapt continuously, and grow sustainably.

PROGRAM DESCRIPTION

Within the Customer Services and Delivery (CS&D) board area, the mission of SAP Enterprise Cloud Services is to shape the future of SAP by providing a comprehensive, end-to-end managed services experience that supports customers throughout their cloud transformation journey. Our goal is to offer a range of cloud deployment options, leveraging SAP’s infrastructure, partner infrastructures, and public cloud platforms.

THE ROLE

The Technical Service Manager (TSM) plays a critical role within the SAP Enterprise Cloud Services - APJ & GCR organization as a trusted advisor, responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. As the primary point of contact for customers in technical discussions and escalations, the TSM is tasked with developing a deep understanding of each customer’s landscape, advising on technical requirements, and addressing complex challenges throughout the customer lifecycle. This role also involves close collaboration with Customer Delivery Managers and internal delivery teams to ensure customer satisfaction through the delivery of high-quality services.

ROLE REQUIREMENTS

Key Responsibilities

• Serve as the primary technical contact for SAP Enterprise Cloud Services customers, offering guidance and support across their lifecycle.
• Gain a deep understanding of customer goals and challenges to offer tailored solutions and recommendations.
• Manage and resolve escalations related to SAP Enterprise Cloud Services customer landscapes.
• Advocate for value-added services within the SAP Enterprise Cloud Services portfolio to meet customer needs.
• Collaborate with SAP Enterprise Cloud Services delivery units to establish long-term service plans and account visions.
• Participate in on-site customer visits when necessary and support customers’ Intelligent Enterprise transformation as a technical consultant.

Education, Skills, and Competencies

• Bachelor’s degree in Computer Science, Engineering, or Information Management (or equivalent experience).
• Solid expertise and in SAP technologies (SAP certification preferred).
• Strong focus on customer service and communication, with the ability to explain technical details to non-technical audiences effectively.
• Analytical and solution-focused mindset with excellent English communication and presentation skills.
• Proven skills in managing customer escalations, process improvements, and key relationships.
• Working knowledge of hyperscalers, multi-cloud integrations, networking, and virtualization technologies (e.g., load balancers, VMs).
• Ability to perform under pressure and consistently deliver value to customers and the organization
• Experience working with international and cross-cultural teams for seamless project execution.

Work Experience

• 9+ years of SAP technology (BASIS) experience in the IT industry.
• 5+ years of customer-facing experience, with demonstrated skills in de-escalation, conflict resolution, and executive-level relationship management.
• Proven technical project management skills to handle complex customer projects efficiently and resolve issues effectively.

#SAPECS #ECS #SAPTechnicalConsultant #SAPBasisCareers

WHY JOIN US

This is an exciting opportunity to join SAP’s dynamic, international team and make a significant impact on the future of cloud services. If you're passionate about driving customer success, thrive in a fast-paced environment, and have a deep technical expertise, you will find immense satisfaction in this role. Join us and contribute to helping customers navigate their cloud transformation journeys while advancing SAP’s cloud capabilities.

If this sounds like the perfect fit for you, we look forward to hearing from you!

LOCATION

Singapore

EXPECTED TRAVEL

Expected travel requirement is 10%

SAP'S DIVERSITY COMMITMENT

At SAP, we believe that innovation thrives through the development of a diverse workforce. We celebrate and appreciate the unique competencies that each individual brings to the company.

• Job Purpose

Biosearch Technologies™ provides products and services for genomic analysis that support mission critical applications for global customers in agrigenomics and human healthcare. The portfolio offers integrated tools and technologies to accelerate sample preparation, amplification, cloning and expression, next generation sequencing (NGS), custom oligonucleotide synthesis, nucleic acid chemistry reagents, and oligo therapeutics. Biosearch Technologies is currently recruiting for a field service engineer II to join us in providing front-line technical support to our repertoire of genomics platform and consumables as described above.

With a focus on always putting customers first, our Field Service Engineer is expected to work closely with our regional customer base to ensure maximum equipment uptime, software optimal utilization, training and troubleshooting functions. 

Field Service Engineer is expected to be a role model and poise to mentor and develop junior service engineers on the day-to-day activities, coaching sessions and able to report and assign task to juniors and self and provide reports back to global service leads.

Key Responsibilities

• Build strong service support rapport with regional key account customers in APAC.
• Site Preparation; instrument Installations; training; troubleshooting, preventative maintenance as core task
• Facilitating service contract proposals and tracking as and when required.
• Function as an integral part of a wider global support team to offer “In Time zone 24/7” emergency service support call and troubleshooting assistance as and when assigned with urgent breakdown call with overnight travel either regionally or globally.    
• Train and support customer in the application of “SFDC sales force” CRM platform as a service case tool to record and track service cases
• Support the generation of training aids and technical documentations as required
• Provide timely and concise Pre/Post trip reports and SFDC updates to maintain proper customer CRM records
• Work closely with the commercial and customer service team to ensure prompt and responsive customer support in building strong customer allegiance for the LGC, D&G branding.
• After normal office hours on-call support assignments (global support rotation) as part of a global technical support framework.
• Involving in engineering project, product management request for technical feedback/support
• The individual will be responsible for instrument commissioning, training, test and repair of equipment, and preventative maintenance.
• Expected to mentor junior field service engineers in problem resolution.
• Seeks continuous improvement processes to optimize technical support to our customers in the region.
• This position is responsible to effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and internal resources.  Will be responsible to proactively take ownership and follow-through with generated issues or complaints reported from themselves, as assigned, or from junior service engineers.
• Responds with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management.
• Ability to handle clients, distributors professionally during all interface and maintain a positive company images
• The motivation to learn and constantly improve processes and tools
• Adhere to company safety standards and promote safety culture throughout the company
• Any other ad-hoc projects and duties as required by the management

As Customer Service and Logistics Manager, APAC you are part of the APAC Global Operations Team and play a key role in partnering with the APAC commercial and leadership team.

You are accountable for the overall performance and excellence of frontline customer services, ensuring excellent day-to-day operations and service standards.

Key Responsibilities:

• Lead and develop a high-performing customer service team.
• Collaborate with commercial, global, and regional functional teams.
• Manage open orders and resolve customer issues promptly.
• Led and coached the team in logistic operation excellence, delivering a cost-effective and right service logistic solution in APAC.
• Drive innovation and process improvements.
• Optimize system enhancements to enhance customer experience and efficiency

About You

We’re recruiting a Customer Service & Logistics Manager, APAC reporting to the Supply Chain Director, based in Singapore.

This role is varied for someone with a strong foundation and experience in managing complex order management, customer complaints, and logistics/supply chain-related queries.

This is a People Manager role where you will lead a team of 6 Customer Service representatives based in Singapore and support the business across Asia Pacific. You must have strong communication skills to liaise with stakeholders/vendors/customers across the region. You must also have a growth mindset and analytical and problem-solving abilities to work through challenges.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink. We are proud that millions of people worldwide consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries. Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food. By living our purpose, we believe we can successfully grow our business and have a positive impact on society. We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY. In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube

What You’ll Be Doing

The main responsibilities of the role will be:-

• Leadership. Setting clear team goals, able to act proactively to ensure smooth team operations and effective collaborations. As a change agent and leader, strong communication skills are vital.
• Process development. Develop and implement standardised processes and procedures across the entire APAC comprising of North Asia, ASEAN, Australia New Zealand for all global Customer Services (CS) initiatives.
• Continuous Improvement. Lead cross-functional collaborations to drive business-wide improvements, focusing on customer service and order management enhancements. Work with business partners to identify and implement transformative changes that boost efficiency, productivity, and customer satisfaction.
• Logistic Strategy. Develop, communicate, and execute the logistic strategy and action plan to align with the APAC supply chain strategy and various stakeholders. Streamline logistics processes to reduce costs and improve efficiency.
• Logistics expert with a proven track record in analysis and process improvement, driving warehouse optimization and operational efficiency.
• Reduced order lead times by optimizing picking, packing, and shipping processes within the warehouse facility.
• Problem resolution. Oversees customer issues to ensure effective and long-term resolution of problems.
• Troubleshoot orders requiring special handling and respond to customer inquiries utilising excellent negotiation skills and process knowledge.
• Billing risk reporting- Ensure and support accurate and timely reporting to minimize billing errors and discrepancies.
• Timely Resolution – Ensure customer inquiries and issues are resolved promptly and efficiently. Set service level agreements (SLAs) for response and resolution times.
• Prepare management reports to provide good visibility on logistics performance and cost efficiency.
• Act as primary escalation point of contact for critical cases and ensure timely resolution.
• Drive order fulfilment through effective, timely customer communications concerning order confirmation, shipment transparency, scheduling, order change, special instructions, freight & distribution.
• Partner with global stakeholder teams to deliver PXO to meet customer expectations and the company's objectives.

EHSQS

Perform, maintain and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.

Location

This role is assigned to be based in the Asia Pacific HQ at Biopolis, Singapore (near Buona Vista MRT)

What You’ll have

• Degree in Business Administration / Supply Chain or related discipline.
• 8-10 years of experience in customer service, and logistics management roles, preferably in in FMCG industry.
• Proven track record in leading successful logistics operations, including warehouse management, inventory control and transportation.
• Previous working experience in 3PL is preferred.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience are a must. (preferably SAP - O2C).
• Requires minimal supervision and can prioritise work to meet deadlines and commitments.
• Proven ability to interpret global customer service programs, policies and procedures and effectively deploy at regional and country levels.
• Excellent communication skills including advanced English writing, speaking and comprehension.
• Good MS Office skills, Word, Excel, PPT

What We Can Offer

• Base salary with AWS + Performance Bonus
• Opportunities to interact with Global teams.
• Comprehensive insurance coverage for you and your family
• Flexible benefits
• Hybrid working arrangement.
• LinkedIn Learning
• Membership in Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

#LI-JL1

Highlights:

• High Salary with Attractive Bonus Package (Bond Completion & Year-end Bonus)

• Service Bonus Up to $10k For Class 3, 4 or 5 Driving license Holder

• No Experience Required; Training and Certification Provided

• Evergreen Industry with Job Security

• Opportunities for Growth/Career Progression (supervisory positions available)

• Supportive and Compassionate Management Team

Job Description:

• Drive prime mover trucks to transport shipping containers from container ships to designated locations within the PSA Pasir Panjang terminal.

Job Requirements:

• Candidates with no experience are welcome!

• PSLE pass in English language

• Bonus points for candidates who possess a Singapore Class 3/4 driving licence (We offer sponsorship for Class 3 driving licences.)**

• Safety-conscious and have a good driving record without significant violations or accidents

• No medical concern to handle shift schedules and working outdoors

• Day Shift: 7.30am - 7.30pm (meal break included)

• Night Shift: 7.30pm - 7.30am (meal break included)

• Candidates may choose any preferred shift (Day/Night/Rotating)

• Flexible rostering can be arranged (subject to operational needs)

Still unsure? You can contact (message) +65 8035 8901 to arrange to speak to our friendly career advisors!

**Only short listed candidates will be notify**

Job Description & Requirements

♫You’re hot and you’re cold, You’re in and you’re out, You’re up and you’re down ♪

See how this song applies when you join us as a Reefer Container Operaror – you need to check the temperature of reefer containers in the port (reefer containers refer to shipping containers with built-in refrigeration used for temperature-controlled goods); you need to perform the plugging in and out of the power supply of these reefer containers; and your job involves going up and down flights of stairs.

Voila! This interesting job isn’t for the faint-hearted.

Highlights:

• Monthly gross salary up to S$4,500
• Attractive Bonus Package (Service Bonus)
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Supportive and Compassionate Management Team

Job Descriptions:

• Conduct plugging in and unplugging of electrical power cables on the reefer containers
• Check and record the temperature of reefer containers
• Report about exceptions of the reefer containers

Job Requirements:

• Proficient in communicating in English
• Able to rotate between Day Shift and Night Shift
• Able to operate Android tablets and VHF radio sets
• Possess a Singapore Class 3 driving licence and able to operate a manual-gear light vehicle
• Able to perform job independently
• Good physical health to handle shift schedules and working outdoors

Still unsure? You can contact (message) +65 8035 8901 to arrange to speak to our friendly career advisors!

Job Purpose

To provide quality service and achieve satisfaction to our valued partners and customer.

Roles & Responsibilities

• Promote excellent customer service and ensure satisfaction is delivered consistently. (More to container line)
• Build a strong relationship with customer.
• Communicate and follow-up with customer daily on the status of their shipments or deliveries.
• Ensure customer's requirements are communicated with operations team promptly.
• Communicate and coordinate with superior and warehouse to improve department processes.
• Ensure all emails are to be respond on time.
• Coordination with internal operation team to ensure all information/date provided to them through different system for smooth operations.
• Comply with company rules and regulation.
• Do reports that required from Superior (will advise and guide)
• Other ad hoc duties as assigned

Requirement

• Able to speak and write fluent English and Mandarin
• At least 1 year experience in Logistics, Transportation Firm
• Preferably with some shipping procedures knowledge.
• Proficiency in Microsoft Office is required.
• Able to commit on Saturday.
• Might required to work or answer calls even after work (as operation still ongoing)
• Able to work independently in a busy and fast paced environment

• Single Point of Contact for our customers and be available all operational events and escalations.
• Driving 24/7 Day-2 team on technical grounds to align with customer expectations and contracts.
• Knowledge on Core products and technologies of Cisco is a must
• Knowledge on Aruba Clearpass, Fortinet & Palo Alto Firewalls are preferred experience.
• Planning, Monitoring and Delivery of operations tasks timely and successfully
• Understand the support contract types for each customer and deliver service based on their agreed scope and SLA
• Understand the process and practices related to support Tools, Templates and Standard Operating Procedures.
• Building relation with vendors and partners for product support problems and managing customer expectations accordingly.
• Driving all escalations on technical grounds and manage customers accordingly for the resolutions.
• Maintain team bonding with all the support engineers and mentoring on support delivery.
• Build and develop standard operating procedures, technical documentation, knowledge base.
• Ability to conduct postmortem and root cause analysis to clearly identify the issue and develop prevention plan/strategy is a key requirement.
• Proficient in producing RCA and IR reports for all high severity/priority incidents and presenting customer with confidence.
• Involve actively with cross-function teams to engage and co-ordinate to represent Logicalis as One and improve support functionality.

The Individual and their Experience:

• Minimum 8+ years of relevant experiences in Networking technologies with not les than 5 years of experience in Network Operations as a Lead.
• Intermediate level of understanding on Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, NAC, etc.
• Proven track record of leading operations and customer management with effective communication and presentation.
• Strong, smart-working attitude with ability to work well under pressure and high demanding customer environment during crisis.
• Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both Logicalis and customer management.
• Out-of-box thinking is mandatory during escalations to manage customer, vendors, technical teams for setting right expectations and finding quick resolutions.
• Proficient in communicating and written skills in English
• Proficient in writing Incident Reports, RCA and general reporting for QBRs.
• Candidate with CCNP or equivalent technical certification.
• Candidate with ITIL Foundation certified.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

JOB OVERVIEW

Our SAP Concur Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a CSP Advisor, you will be responsible for a portfolio of Customers by developing long term relationships, measured through revenue growth, retention and advocacy. This is a strategic role working with our key customers, SAP Concur’s internal teams and has central importance to our ongoing success as a company. In this role, you will spend your days partnering with our customers to provide strategic recommendations around maximizing the quantifiable business impact from their subscription with Concur.

Responsibility

• Proactively engage and build partnership with Customer C-suite stakeholders and decision makers to support your clientele throughout the customer life cycle stages, from adoption, consumption, expansion and renewal.
• Meet & achieve Customer Success KPIs on retention, renewal, growth and advocacy.
• Own the Customer’s Success Planning and conduct Customer Business Reviews to drive adoption, consumption and value received from their utilization of the Concur solutions.
• Establish strategic relationship with customers and be seen as a trusted advisor
• Competent in conveying and articulating both quantifiable and qualitative value and impacts to the Customer’s business.
• Work in partnership with Client Sales Executives (CSE) to devise and execute Customer Success and Revenue Plan, by active identification of opportunities through the conversations and review we have with the client, and passing them on to the CSE for further qualification and closure.
• Actively contribute and participate in organizational development, learning and growth projects
• Maintain data integrity through regular and timely updates on the client’s success plan.
• Be a client advocate and a voice of reason as you collaborate across cross functional teams within SAP and Concur.

Skills & Qualifications:

• 3 -8 years of account management or customer engagement experience in managing and growing a portfolio of existing customers
• Cloud customer engagement experience with large global companies with a high-level of complexity, focus and intensity.
• Track record in establishing, maintaining and growing broad and deep relationships within each customer account.
• Experienced in developing advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
• Ability to uncover how a customer defines success and the ability to align that vision with SAP Concur’s value delivery to create enduring trust-based partnerships
• Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
• Proven track record of exceeding retention and growth targets
• Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers’ matrix environment
• Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions and how we help solve customer business problems
• Strong business acumen and ability to drive a value-based conversation
• Strong conflict management skills. Ability to multitask and leverage the broader internal SAP teams to drive Customer win-win outcomes.
• Facilitate client meetings that measure progress and business impact
• Motivate and mobilize customers and cross functional partners through collaboration and clear communication
• Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
• Uncover opportunities through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine.

Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care.

We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient, and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics (SOC).

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

Counter Assistant

• Perform registration and screening of patients, with accuracy and no data breach.
• Ensure accurate billing and timely collection of payment on the same day.
• Ensure compliance to clinic facilities readiness, e.g., Patient waiting area and Self-Service Kiosks
• Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.
• Participate in quality improvement project (e.g.: 6S, RIE, service improvement project).

Other Duties and Responsibilities

• Practice NUH Service Acts – “G.O.O.D” to enquiries from patients and/or NOK.
• Ensure compliance to SOC Operations Standards.
• Handle patients’ feedback and ensure timely escalation to Service Team Leader/ Service Executive whenever necessary.
• Be ready for deployment across all clinics.
• Engage patients on the use of Self-Service Kiosks and OneNUHS mobile application.
• Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
• Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.).

Room Assistant

• Assist clinicians and/or therapists for a smooth clinic consultation.
• Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patients updated in a timely manner.
• Monitor and clear EPIC Workqueue on same workday.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry is preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.
• Required to work 2 to 3 days (at least 21 hours) per week

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.