Responsibilities:

• Attending to customer queries and concerns in a timely manner and professionalism

• Data entry and card programming

• Process new registration and manage existing records

• Handle calls and register to system accordingly

• Prepare monthly service report and other reports

• Check daily report for enhancement

• Assist user to sign up and basic troubleshooting

• Record and keep track customer feedback and daily reporting.

• Manpower scheduling and check daily attendance

• Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements

• Update leave application in system

• Coordinate social and recreational activities to promote the team work of the company

• Other duties as assigned from time to time

Summary

Responsible for selling the company’s services (e.g., maintenance and service contracts); primary responsibility may include finding and generating new customers. Develops new accounts and/or expands existing accounts within an established geographic territory, industry, product segment, or channel.

Key Accountabilities

• Responsible for orders and revenue growth of service contract in Singapore.
• Responsible for account and channel management, identification of new targeted accounts, and improvement of overall market share and profitability.
• Account planning and data analysis so as to recover lost orders and contribute to growth in both service contract and consumables revenue.
• Act as the primary sales and account management professional and maintain close relationship with customers and dealers.
• Develop and maintain accounts/prospect records.
• Source, analyze and report competitors’ information and product strategy.
• Follow up and track accounts receivables.
• Ability to transfer product knowledge to other sales & service colleagues
• Billable PM service, service consumables and core service relocation services quotations.
• Coordinate with customer care for PM job schedule.
• Work with 3rd party vendor for supporting equipment repair or calibration.

Requirements

• Degree/Diploma holders in chemistry/ Chemical Engineering/Life Science or equivalent discipline
• At least 3-5 years of service sales experience in related industry
• Good inter-personal, communication, presentation and negotiation skills.
• Team player with assertive and result oriented personality with drive and high energy.
• Customer service oriented.
• Strong and confident decision maker who is capable and has the experience to make tough decision when required for a sales and service organization.
• Capable of building a strong link between the company and awareness of needs of customers
• Understand need and consider external customers and/or internal clients in decisions and actions.
• Create an environment which enhances trust, learning and entrepreneurship.

• 5 Days work
• 8am to 530pm
• Company transport - Pioneer MRT
• AWS + PB

Responsibilities:

• Handle customer’s enquiries via email or phone calls
• Generate quotations and process purchase orders
• Advise customer on products and services related information accurately
• Generate sales from customer’s queries
• Attend to any questions or queries related to company’s product

Requirements:

• Nitec in Business, Engineering, or similar
• Candidate without experience are welcome to apply
• Singaporean Only

Interested applicants, kindly send your updated resume to +65 8288 5668 or Email to "[email protected]"

EA License No: 15C7752

EA Reg. No: R1880058 | Dylan

The Service Solutions Director is responsible for positioning Dynatrace’s Customer Success strategies and increasing sales of Dynatrace’s Professional Services and Support offerings.  This highly dynamic role works closely with the Dynatrace Product Sales Organization through all phases of the sales process and ensures a successful handoff to customer facing post-sales teams.  The Service Solutions Director will build and mature collaborative relationships with the Dynatrace Product Sales Organization, as well as customers, to understand needs and objectives, gain trust, and ultimately position the appropriate post-sales offerings.  There is also a strong need for good partner alignment with co-delivery strategies, partner support strategies, etc.

The goal of this role is to help new and existing Dynatrace customers realize success and maximize value from the Dynatrace platform and accelerate further investment in Dynatrace.  The scope of post sales offerings includes Customer Success, Professional Services, Business Insights services, Education, and Support.

Responsibilities:

• Develops strong, trust-based relationships with product sales and post-sales teams.
• Works with account teams to articulate the portfolio of post-sales offerings based on a prescriptive solution selling approach. 
• Matures the services sale through the opportunity pipeline to completion, including scoping, pricing, contracts, and procurement.
• Understand the Partners’ business and align Dynatrace Post Sales solutions to develop compelling ‘go to market’ propositions
• Develops relationships with Partners and delivers associated success strategies considering partner positioning.
• Delivers a well-orchestrated hand-off to post-sales teams ensuring knowledge captured during the pre-sales process is thoroughly communicated.  Ensures important information such as Customer business and technical objectives, known pain points, key customer milestones and contacts, scope of services, schedule and all presentations and artifacts shared with the customer are known to the teams engaging to deliver on the post-sales offerings.
• Delivers post-sales offering and positioning enablement to the product sales organization
• Participates in RFP responses to customers addressing post-sales topics
• Tracks and owns service sales forecast, pipeline, and opportunity hygiene.  Reporting on a frequent basis to track both productivity and performance.
• Identifies opportunities and collaborates with the global team to optimize and automate as much manual process as possible when selling service solutions
• Works collaboratively with Dynatrace Services Portfolio GTM, Post Sales Marketing and Enablement teams.  Provides input based on customer feedback and market trends which validates and consistently looks to improve post-sales offering positioning
• Provides unique skills and perspectives to cross-train team member peers
• Tracks and reviews regional post-sales revenue targets

Travel Requirements

• Occasional travel to client locations, Dynatrace offices and Dynatrace events may be required

Benefits:

• 5 days work week + 1 month 1 saturday
• Monday to Friday (8.45am to 5:30pm)

Job Description:

This is a contract role for a Customer Service Admin located in Tuas. Our client is one of the licensed warehouses, specialised in handling and storage of dutiable cargo like alcoholic beverages and tobacco.You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

Job Summary: We are seeking a highly skilled and experienced ServiceNow HR Service Delivery (HRSD) Expert to join our team. The ideal candidate will be responsible for implementing and optimizing the ServiceNow HRSD platform to enhance HR operations and improve employee experience. This role requires a deep understanding of HR processes, ServiceNow HRSD functionalities, and the ability to collaborate with cross-functional teams to drive business results.

Key Responsibilities:

· Implement and configure the ServiceNow HRSD platform to meet business requirements.

· Collaborate with HR and IT teams to identify and document business needs and translate them into technical requirements.

· Design and develop workflows, forms, and reports within the ServiceNow HRSD platform.

· Author, drive, and own the solution design for HRSD implementations, ensuring alignment with business objectives and best practices.

· Provide ongoing support and maintenance for the ServiceNow HRSD platform, including troubleshooting and resolving issues.

· Conduct training sessions and create documentation for end-users to ensure effective utilization of the platform.

· Stay up-to-date with the latest ServiceNow HRSD features and best practices to continuously improve the platform.

· Work closely with stakeholders to ensure alignment of HRSD initiatives with business objectives.

Qualifications:

· Bachelor's degree in Human Resources, Information Technology, or a related field.

· Minimum of 7+ years of experience working with ServiceNow HRSD.

· Strong understanding of HR processes and best practices.

· Proficiency in configuring and customizing the ServiceNow HRSD platform.

· Excellent problem-solving skills and attention to detail.

· Strong communication and interpersonal skills.

· Ability to work independently and as part of a team.

Preferred Qualifications:

· ServiceNow HRSD certification.

· Experience with other ServiceNow modules such as ITSM, ITOM, or ITBM.

· Knowledge of scripting languages such as JavaScript

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / ervice & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Key Responsibilities:

• Preventive and corrective maintenance for DRUPS (Dynamic Rotating UPS) at customers sites.
• Perform schedule preventive maintenance program at various customers’ sites.
• Attend trouble shooting and corrective repair on site
• Identify issues and potential issues from PM activities, provide feedback and possible solution to back office for issue resolution discussion with customers.
• Generate and maintain lean and clear documentation like service report from every service activity.
• Others maybe be needed for customer services.

Requirements:

• Diploma or Degree and above with M&E Engineering background.
• 2-3 years Relevant M&E engineering service or project management experience.
• Good knowledge on electrical system, mechanical, electrical rotating machine functionality, and service methodologies.
• Ability to handle high reliability service demand with technical solution.

About Us:

Wan Consultants Pte Ltd is committed to delivering exceptional service and solutions to our clients across various industries. We are looking for a Customer Service Executive to join our team, playing a key role in ensuring client satisfaction and maintaining long-term relationships. If you are enthusiastic about helping others and thrive in a client-facing role, we want to hear from you!

Job Responsibilities:

• Handle client inquiries through various channels, including walk-ins, phone calls, and emails, providing accurate and timely assistance.
• Prepare quotations and negotiate prices with companies and businesses to secure deals.
• Follow up on outstanding receivables to ensure prompt payment and resolve any payment-related issues.
• Deliver professional and courteous after-sales support, maintaining and enhancing positive relationships with clients.
• Collaborate with management to address client needs and ensure seamless service delivery.

Job Requirements:

• Diploma or Degree in any discipline.
• Confident in speaking English; proficiency in Mandarin is an advantage (to communicate effectively with Mandarin-speaking clients).
• At least 3 months of working experience in any field, including internships (customer service or client-facing roles are a plus).
• Strong communication and interpersonal skills.
• Customer-oriented with a proactive attitude towards problem-solving.
• Ability to multitask and manage time effectively in a fast-paced environment.

Why Join Us?

• Gain valuable experience in a client-facing role with opportunities for growth and development.
• Work in a supportive and collaborative team environment.
• Convenient office location in Singapore’s Jurong East district.
• Flexible working hours available to accommodate family commitments (e.g., start late or end early).
• No overtime required—enjoy a balanced work-life schedule.

Job Summary: We are seeking a highly skilled and experienced ServiceNow HR Service Delivery (HRSD) Expert to join our team. The ideal candidate will be responsible for implementing and optimizing the ServiceNow HRSD platform to enhance HR operations and improve employee experience. This role requires a deep understanding of HR processes, ServiceNow HRSD functionalities, and the ability to collaborate with cross-functional teams to drive business results.

Key Responsibilities:

· Implement and configure the ServiceNow HRSD platform to meet business requirements.

· Collaborate with HR and IT teams to identify and document business needs and translate them into technical requirements.

· Design and develop workflows, forms, and reports within the ServiceNow HRSD platform.

· Author, drive, and own the solution design for HRSD implementations, ensuring alignment with business objectives and best practices.

· Provide ongoing support and maintenance for the ServiceNow HRSD platform, including troubleshooting and resolving issues.

· Conduct training sessions and create documentation for end-users to ensure effective utilization of the platform.

· Stay up-to-date with the latest ServiceNow HRSD features and best practices to continuously improve the platform.

· Work closely with stakeholders to ensure alignment of HRSD initiatives with business objectives.

Qualifications:

· Bachelor's degree in Human Resources, Information Technology, or a related field.

· Minimum of 7+ years of experience working with ServiceNow HRSD.

· Strong understanding of HR processes and best practices.

· Proficiency in configuring and customizing the ServiceNow HRSD platform.

· Excellent problem-solving skills and attention to detail.

· Strong communication and interpersonal skills.

· Ability to work independently and as part of a team.

Preferred Qualifications:

· ServiceNow HRSD certification.

· Experience with other ServiceNow modules such as ITSM, ITOM, or ITBM.

· Knowledge of scripting languages such as JavaScript

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Application Maintenance and Support (AMS) Management

1.Vendor management

• Assist Application Support Manager in all aspect of AMS.
• Work closely with vendor and various teams across organisation to onboard the vendor.
• Work with vendors based on contractual obligations to ensure SLA are met, resolve issues in a timely manner to minimise downtime and disruption to the business.
• Review vendors deliverables including classification of Change requests, Service requests, incident reports, monthly resource utilization reports, etc.
• Ensure monthly reports are submitted by vendors on timely manner and review their performances, prepare monthly service reports to the management.
• Ensure vendors adhere to processes and perform incident, release and change management.

2.End User Management

• Work with applications users by answering their enquiries, understand the business requirements and prioritize issue and change requests.

3.Contract management

• Monitor and track AMS contracts to ensure that applications are maintained and supported without any disruption.

4.Support procedure and standardisation

• Work with Application Support Manager to execute the support procedure and standardisation.
• Perform checks and compliances to Organization's Standard Operating Procedures related to maintenance scope.

5.Project Management

• Manage and work with vendor or inhouse team to deliver change requests and enhancements to application in timely manners.

Business as Usual (BAU) Scope

• Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.
• Understanding of business processes across applications and perform periodic review on knowledge based to ensure essential details are captured by AMS.
• Providing essential support to applications which are not under the management of AMS.
• Participate in DR exercises at organisational level.

Job Requirements

• Degree in computer science, computer engineering or information technology
• Good understanding of ITIL methodologies related to AMS such as incidents, problems and change management. ITIL certification would be an advantage.
• Minimum 5 years in application maintenance and support, and vendor management
• Minimum 2 years of project management.
• Good communication skills to communicate with technical and non-technical stakeholders to understand their requirements and resolve issues.
• Possess strong analytical skills.
• Preferably with experience in logistic or port operation industry.
• Display proactive and positive attitude.
• Ability to manage collaboration and work closely within multi-culture environment.
• Knowledge of the following skillset:

1. Unix, Redhat scripting
2. Programming language Java 8 and above
3. Knowledge of middleware e.g. Weblogic, Tomcat, SpringBoot
4. Automation tools
5. Build tools : Maven, Jenkins
6. Databases : Oracle, MSSQL, SQL skills
7. SDLC methodology : Waterfall, Agile

Job Summary: We are seeking a highly skilled and experienced ServiceNow HR Service Delivery (HRSD) Expert to join our team. The ideal candidate will be responsible for implementing and optimizing the ServiceNow HRSD platform to enhance HR operations and improve employee experience. This role requires a deep understanding of HR processes, ServiceNow HRSD functionalities, and the ability to collaborate with cross-functional teams to drive business results.

Key Responsibilities:

· Implement and configure the ServiceNow HRSD platform to meet business requirements.

· Collaborate with HR and IT teams to identify and document business needs and translate them into technical requirements.

· Design and develop workflows, forms, and reports within the ServiceNow HRSD platform.

· Author, drive, and own the solution design for HRSD implementations, ensuring alignment with business objectives and best practices.

· Provide ongoing support and maintenance for the ServiceNow HRSD platform, including troubleshooting and resolving issues.

· Conduct training sessions and create documentation for end-users to ensure effective utilization of the platform.

· Stay up-to-date with the latest ServiceNow HRSD features and best practices to continuously improve the platform.

· Work closely with stakeholders to ensure alignment of HRSD initiatives with business objectives.

Qualifications:

· Bachelor's degree in Human Resources, Information Technology, or a related field.

· Minimum of 7+ years of experience working with ServiceNow HRSD.

· Strong understanding of HR processes and best practices.

· Proficiency in configuring and customizing the ServiceNow HRSD platform.

· Excellent problem-solving skills and attention to detail.

· Strong communication and interpersonal skills.

· Ability to work independently and as part of a team.

Preferred Qualifications:

· ServiceNow HRSD certification.

· Experience with other ServiceNow modules such as ITSM, ITOM, or ITBM.

· Knowledge of scripting languages such as JavaScript

We are seeking a highly skilled Service Engineer to join our dynamic team. The Service Engineer will be responsible for providing technical support and expertise to our in-house production team in Singapore and globally, and ensuring our products operate efficiently and effectively. This role requires a strong understanding of TIG automatic cladding machines, manual welding machines (E.g. Fronius Brand)

Key Responsibilities:

• Install, maintain, and repair automatic and manual welding machines and/or CNC Machining
• Diagnose mechanical, electrical, and software-related issues and propose appropriate solutions.
• Conduct preventive maintenance and calibration of equipment to ensure optimal performance.
• Resolve production technical concerns and requirements.
• Provide in-house training on the proper use and maintenance of equipment.
• Create and maintain detailed service reports and documentation.
• Work closely with the sales and engineering teams to support product development and improvement initiatives.
• Stay updated on new technologies and industry trends to provide proactive support and recommendations.

Requirements:

• Proven experience as a Service Engineer or similar role in the O&G industry
• Strong problem-solving skills and ability to think analytically.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to travel frequently to Philippines and Malaysia as needed.

Location: Singapore / Philippines

Application Process:

Interested candidates should submit a resume and cover letter outlining their qualifications and interest in the position to [email protected]

Responsibilities

1. Work effectively with Operations and Maintenance staff from the Lines as well as other engineering departments to investigate defects. To develop methods, propose modifications and improve maintenance strategies to rectify them.

2. Analyze and trend condition monitoring and defect data to identify reliability concerns. To develop methods, propose modifications and improve maintenance strategies to overcome them.

3. Draft technical work instructions for preventive and corrective maintenance activities.

4. Identify and implement cost-effective technologies to enhance the RTS Signaling, Communication & Control System performance.

5. Support LTA and RTSO projects in reviewing project design specifications and ensure their adequacy for the safety, reliability, maintainability and operability. To provide

other engineering support to the projects, as required.

6. Work in STRC Tuas, Singapore

Qualifications & Work Experience

1. Degree in Electrical & Electronics Engineering or equivalent from recognized institution

2. Previous Railway System experience would be advantageous

Introduction:

Yoshimura Food Holdings is a leading Japanese company with a diverse portfolio that includes processed foods, agricultural products, and seafood, with a strong commitment to quality and sustainable practices. With a legacy of excellence and publicly traded on the Tokyo Stock Exchange, Yoshimura is dedicated to provides premium seafood products renowned for its quality and taste.

Actively hiring Senior Sales Executives to join our growing family to drive growth and building lasting relationships. Join us in shaping the future of foods. Explore opportunities at Yoshimura today!

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• 3 years of relevant experience in foodservice sales or business development within FMCG or Seafood industry
• Proven sales experience meeting or exceeding targets
• Proven ability to drive the sales process from plan to close
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Min. Diploma in business or related field

Introduction:

Yoshimura Food Holdings is a leading Japanese company with a diverse portfolio that includes processed foods, agricultural products, and seafood, with a strong commitment to quality and sustainable practices. With a legacy of excellence and publicly traded on the Tokyo Stock Exchange, Yoshimura is dedicated to provides premium seafood products renowned for its quality and taste.

Actively hiring Senior Sales Executives to join our growing family to drive growth and building lasting relationships. Join us in shaping the future of foods. Explore opportunities at Yoshimura today!

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• 3 years of relevant experience in foodservice sales or business development within FMCG or Seafood industry
• Proven sales experience meeting or exceeding targets
• Proven ability to drive the sales process from plan to close
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Min. Diploma in business or related field

Introduction:

Yoshimura Food Holdings is a leading Japanese company with a diverse portfolio that includes processed foods, agricultural products, and seafood, with a strong commitment to quality and sustainable practices. With a legacy of excellence and publicly traded on the Tokyo Stock Exchange, Yoshimura is dedicated to provides premium seafood products renowned for its quality and taste.

Actively hiring Senior Sales Executives to join our growing family to drive growth and building lasting relationships. Join us in shaping the future of foods. Explore opportunities at Yoshimura today!

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• 3 years of relevant experience in foodservice sales or business development within FMCG or Seafood industry
• Proven sales experience meeting or exceeding targets
• Proven ability to drive the sales process from plan to close
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Min. Diploma in business or related field

• Working experience as admin / fresh graduate is welcome to apply, training provided
• Process on customers’ P/O into system
• Verify selling price & part revision is correct
• Inform Director for new part revision & selling price needed
• Follow up with customer on revised PO
• Link Sales order to job traveller into system
• Issue Job Traveller & drawing to production
• Follow the cancelled job traveller & retrieved back from production
• Filling completed job traveller
• Co-ordinate with various departments to ensure delivery commitments to customers are fulfilled
• Able to communicate well with customers directly by answering phone calls and emails
• Respond and follow up promptly to customer enquiries and feedback on orders, as well as about the goods our organisation provides
• Data entry
• Administrative duties (data entry, filing and scanning etc.)

Other ad-hoc duties as assigned by supervisor

Qualifications for Data Entry

• Exceptional knowledge of office computer systems and software
• Experience working in data entry software and maintaining detailed information regarding available stock and supplies or other data
• Ability to effectively work within record software and update files accurately

Wyse Active Hub, located next to Jurong East MRT station, is the newly opened largest badminton facility in Singapore. We are seeking motivated Customer Service Specialists to join our team. The ideal candidates will have a passion for helping others and the ability to communicate effectively. This role involves responding to customer inquiries, resolving issues, and ensuring a positive experience for our clients.

Key Responsibilities:

• Primary point of contact for customers at the facility
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information and troubleshoot issues in a timely manner
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions.
• Collaborate with other teams to address customer needs and improve service delivery.
• Identify opportunities to enhance customer experience and suggest process improvements.
• Manage booking schedules

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

As a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc. 

During your day-to-day you're expected to analyze the quality of partnerships from an operational standpoint, identify opportunities to automate and scale operational processes for our partners and for the internal teams who service our enterprise clients as well as deal with partner demands towards Wise operational processes.  

This is how you will maximize the value partners receive from using Wise solution by reducing operational friction and defect. 

You will be working closely with the Account Management team and Wise operational teams, which are global. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development.
 

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 

• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 

• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 

• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 

• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas. 

Job Title: Field Service Technician

Reports to: Regional Service Manager

Business Unit: Service Delivery

Location: Singapore

Direct Reports: No

Overview

Reporting to the Regional Service Manager, this role is based in Singapore and may involve occasional work traveling within the countries in SEA whenever needed. This role will also support the Sales Department closely when requested, for sales/customer requirements. The Field Service Technician will be primarily responsible for the delivery of world-class services towards Peak’s customers and providing technical support to Peak’s business channels. A self-motivated and disciplined person who’s able to exercise thorough analytical thought processes in his field and attention to details. The candidate should exhibit traits in customer’s expectation management as well as a sound knowledge of Office based programmes.

Duties and Responsibilities

• Liaison with back office for delivering stock management
• Carry out routine maintenance and installations as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction

· Respond effectively and professionally to all customer requests for service and support (telephone and e-mails)

· Provide customers and head office with a concise, accurate and detailed service report for all work(s) carried out

· Maintain and replenish personal van stock of parts and carry out inventory checks as requested

· Prioritizing safety for self and others

· Ensure an effective liaison with other PEAK departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support

· Inform Regional Service Manager, Technical Service Supervisor and Technical Manager of all serious customer complaints and escalations.

· Take the initiative to continually enhance and develop knowledge and understanding of the complete product range

· Provide a high level of service and technical advice for PEAK Scientific customers, OEM, distributors and internal staff

· Follow-up promptly on requirements specified by Regional Service Manager

· To support service delivery in the region occasionally

Experience

· Experience of maintaining pressure systems and transportable gases in a similar or related industry will be an advantage.

· Some knowledge of electronics, hydraulic and mechanical systems

• Intermediate knowledge of MS Office products is essential, other systems training will be provided
• Field service delivery

Skills and Qualifications

• Teamwork – able to build relationships
• High levels of attention to details
• Timely follow-up
• Self-motivation with the capacity to plan time effectively and prioritise
• Resilience – remains effective in the face of pressure

· Self-motivation, self-disciplined and the ability to work with minimal supervision.

· Good practical skills and a methodical approach to resolving problems

· Exhibit good sense in thought process on technical issues

· Good communication and interpersonal skills

· Good understanding of general and country Health and Safety

· Language skills – Technical English

· Possess valid country driving license

· Willingness to travel on short notices

At Peak we target individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. Our environment is dynamic, with real energy, presenting great opportunities for personal and professional growth for the right candidate.

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• Entry level is welcome
• Up to 14 Annual leave for first year
• Free lunch every Friday | Free fruit every Monday
• 5 days work (Monday to Friday) – 8am to 5pm.
• Saturday & Sunday rotational depending on roster (8am to 5pm)

Job Description:

This is a full time role for a Customer Service located in Tuas. Our client is a reputable waste management and recycling company in Singapore, dedicated to providing sustainable solutions for waste disposal. You will involves supporting daily operational tasks while ensuring customer orders are managed and followed up efficiently. It requires the ability to perform well under pressure in a fast-paced environment and maintain effective communication and coordination with team members. Additionally, the candidate will handle other responsibilities as assigned by the supervisor.

Qualifications:

• Customer service oriented with pleasant and polite
• Positive attitude, organized and problem-solving skills

Principal Responsibilities

• Handles customers’ orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates.
• Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.
• Coordinates the PSO services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.
• Influence the customers’ perception of Linde primarily through strong customer focus and professionally presented calls and replying emails. Adherence to call and email quality and performance accuracy against defined process.
• Build strong collaborative relationships with other departments particularly Sales, Marketing, Production and Distribution team. Work as a team on the root cause analysis and improvement that involves various department processes as appropriate and to improve business operations.
• Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
• Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
• Establish compliance with Linde safety standard, policies and procedures
• Evidence a strong personal commitment to Safety in the Customer Service Team
• Promote corporate values of the company.
• Other duties as assigned by supervisor.

Required Qualifications/Experience

• Minimum diploma holder in Business/Marketing/Admin / Supply Chain
• Strong interpersonal skills in customer service
• 2 years’ experience in customer service
• 1 year experience in gas company
• Experience in processing PO/DN

Base Salary + Allowance + Completion Bonus

5.5 day work week (alternate saturdays wfh)