• Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
• Manage and schedule staff shifts, considering peak times and special events, to maintain optimal service levels without overstaffing.
• Train new hires on restaurant policies, customer service standards, and operational procedures to ensure a consistent dining experience.
• Monitor inventory levels of food supplies and kitchen materials, placing orders as necessary to avoid shortages or excess.
• Resolve customer complaints regarding food quality or service to maintain a positive dining experience and uphold the restaurant’s reputation.
• Enforce health and safety regulations, conducting regular inspections to ensure the dining area and kitchen comply with local laws and standards.
• Coordinate with the kitchen staff to manage the timing of meal preparation, ensuring food comes out simultaneously and at the correct temperature.
• Implement marketing and promotional strategies, such as special events or discounts, to attract new customers and retain regulars.

Staff Scheduling: Allocating shifts efficiently to match the restaurant’s operational demands during busy periods requires a detailed approach. It involves considering each staff member’s availability and expertise to ensure smooth operations, directly influencing customer satisfaction and team morale. Adjustments may need to be made on the fly to tackle unforeseen challenges or capitalize on sudden opportunities.

Inventory Management: Keeping stock levels in perfect balance to meet customer demand without excess is critical. Conducting regular audits, employing precise forecasting, and maintaining open lines of communication with suppliers and kitchen staff are necessary to adjust orders, optimize costs, and reduce waste.

Customer Service Excellence: Handling guest complaints and inquiries with promptness, empathy, and effective solutions can transform negative experiences into positive outcomes. Anticipating customer needs and providing personalized service that goes beyond expectations helps build loyalty, enhances the dining experience, and encourages repeat visits.

Conflict Resolution: Addressing disputes among staff or with customers while remaining calm and professional ensures the dining atmosphere stays enjoyable for everyone. Quick and diplomatic resolution of issues keeps the operational flow uninterrupted.

Sales Forecasting: Predicting guest numbers and spending patterns enables optimization of staffing and inventory, balancing operational efficiency with customer satisfaction. Adjusting marketing strategies and menu offerings in anticipation of demand drives revenue growth and improves the dining experience.

A Restaurant Floor Manager operates in a dynamic, fast-paced environment, primarily within the dining area and kitchen of a restaurant. Their workspace is the restaurant itself, where they oversee staff, manage customer service, and ensure the dining experience meets the establishment’s standards. They utilize various tools, from reservation software to communication devices, to coordinate activities on the floor.

Work hours for a floor manager can be long and often include evenings, weekends, and holidays, reflecting the restaurant’s operating hours. The dress code tends to be formal or semi-formal, aligning with the restaurant’s ambiance.

The social environment is highly interactive, involving constant communication with both staff and customers. This role demands a high level of emotional intelligence to manage the diverse needs and sometimes high-stress situations that can arise. Opportunities for professional development are present, with the potential for advancement to higher management positions or specialized roles within larger restaurant chains. Technology plays a significant role in streamlining operations, from scheduling to inventory management.

Despite the demanding hours, many find the work rewarding due to the direct impact on customer satisfaction and the camaraderie developed within the team.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should have relevant work experience in a service orientated organization preferably in the healthcare industry.

You should possess excellent administration and operations skills, with hands-on experience / expertise to teach in at least 3 or more of the of following areas:

• Customer Service and/ or essential patient management services related background such as infection control, patient care and healthcare financial advisory & counselling
• Customer Relationship Management applications (experience in using Patient Services software used in the healthcare industry, Salesforce or Suite CRM)
• Service Quality Management
• Data analysis tools and data mining skills (experience in using Qlik, Tableau, Power BI etc)
• Service Centre Operations with experience in handling omni-channel services application (experience in using Sangoma, Zendesk, HoduSoft, OmniPath etc would be an added advantage)
• Background in service design thinking would be desirable

Background in service design thinking would be desirable

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

The Job Role:

· Handles incoming calls/faxes/emails on customers' enquiries in a courteous and prompt manner.

· Prepares contracts/quotations/ invoices to customers.

• Liaising and coordinating with Supply Chain Dept( warehouse and Delivery team) for delivery
• Any other ad-hoc duties as assigned.

Scheduling of Auditors, handle client's change and auditors schedule updating

Specific responsibilities:

General

• Attend to client's enquiries
• Retrieve phone mail message

Scheduling

• Identify jobs due for surveillance
• Confirm no outstanding invoice before scheduling
• Raise suspension form (If delay); obtain approval for suspensions raised and update CertNet
• Liaison with TE/Subcon & handle related letters & approvals, including arranging for payment
• Schedule Auditor jobs- initial, surveillance, renewal and training
• Coordinate with clients for submission of QM/QP (if off-site)
• Arrange pass for jobs in Jurong Island
• Send confirmation to client- initial, renewal, surveillance
• Arrange ferry tickets to Batam/Bintan and Malaysia (If required)
• Liaise with Affiliates for affiliates job

Auditor Schedule Update

• Update allocated auditor on CertNet
• Update CertNet on Auditor Schedule (weekly)
• Update CertNet (Change in contact/address,etc

Monthly Reporting

• Comment on Overdue Schedule, Concession, Suspension report
• Update H-drive surveillance figure
• Auditor Utilization report

Requirements:

• Min Diploma in Management or related fields
• Min 2 years of administration duties
• Proficient in MS Office, especially Excel
• Able to work independently
• Able to have good customer service skills
• Hardworking, detail and meticulous
• Good communication, negotiation and interpersonal skills
• Administration skills
• Ability to produce timely and accurate monthly report

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

Responsibilities:

• Prepare and conduct deliveries to vessels
• Handling delivery documents, customs permit & cash collection

Requirements:

• Good communication skills, spoken and written English
• Forklift driving license advantageous
• Irregular working hours
• With Class 4 driving license SKILLS

[What you will be working on]

• Overseeing the delivery of the critical infrastructure services such as server compute; network; and data centre services.

• Managing multiple IT infrastructure projects, from design; project planning; procurement; to project completion

• Supporting business users and the application team in their digital initiatives.

• Planning, designing, assessing and implementing new technology platforms.

• Assist in managing IT Core infrastructure budget and handling financial procurement activities

• IT vendor management.

• Ensuring all documentations are up-to-date.

• Performing periodic review and improvement of system capacity; system performance; access control; risks; compliance; and processes.

• Planning and executing business continuity plan, including disaster recovery.

• Acting as 3rd level support for infrastructure-related cases.

• Working with EDB’s Overseas Offices to provide 24x7 IT services 

[What we are looking for]

To meet the challenges of this role, you must have/be:

• At least 5 years’ experience in managing and leading the projects on two or more of the following:

• Plan, Design and Implement of WAN/LAN Campus Networks for 1000 staff.

• Setup, configuration and maintenance of Microsoft platforms: such as Windows Servers, SQL Server, Hyper-V, SharePoint, TFS, SCCM and Active Directory Management

• Setup, configuration and maintenance of Storage and backup systems

At least 5 years experience in managing and leading IT Operations teams involving:

• Change Management

• Incident Management

• Problem Management

• Inventory Management

• Security and Patch Management

Experience with the following:

• Cloud Technologies

• Database and Storage Systems

• Next Generation Firewalls (NGFW)

• LAN and WAN networks (including Wifi )

• General Datacenter Technologies 

Experience on the following would be advantageous:

• Amazon Web Services or Microsoft Azure.

• Cisco Networking.

• Palo Alto, Checkpoint or Fortinet NGFWs

• MSSQL database

• Writing and maintaining PowerShell or Python scripting for administration purposes

In addition to the above, you will require:

• Bachelor’s degree in Information Technology or equivalent.

• Strong leadership and interpersonal skills, with the ability to collaborate effectively with diverse groups of stakeholders.

•  Proficient in written and spoken communication skills.

• Proactive, self-motivated, and capable of working independently when necessary, with a focus on prioritizing tasks in a fast-paced environment.

• Possession of the following certifications would be advantageous.

• CITPM / PMP certification

• CCNP certification

• Microsoft Certified Solutions Expert (MCSE) certification

• AWS or AZURE professional certification

• ITIL v4

• Only Singaporeans may apply

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date

• Perform all mechanical or electrical installation tasks in support of new and existing machinery working from engineering drawings or schematics, with minimum supervision. This will include equipment such as a generator, transformer, load bank or temperature control equipment.
• Troubleshoot machinery failure or breakdown (mechanical and electrical) and to perform remedial action while referring to equipment manuals or electrical schematics with minimum supervision. This will include equipment such as a generator, transformer, load bank or temperature control equipment.
• Strip down and report the condition of a wide range of equipment as stated earlier. To advise on spare parts and to rebuild to a high standard.
• Assemble and operate all equipment which includes the generator, transformer, load bank, temperature control equipment and other equipment.
• Be able and ready to travel for on / off-shore jobs on a short notice and to be able to respond to any emergency breakdown calls after office hours.
• Be able to use a variety of analog and digital measurement equipment for electrical and mechanical parameter measurements.
• Liaise with internal / external customers of work in progress including feedback of possible delays or conflict of priorities
• Maintain work area in a clean and safe manner at all times to prevent any incidents/accidents.
• All work should meet suitable standards of craftsmanship, standard codes and specifications, established Company practices, and within assigned guide lines, ensuring that the technical, scope, budget, quality, delivery dateline, health and safety and environmental objectives are achieved

About JobTech

JobTech is the world's leading artificial intelligence and big labour data analytics product company that empowers leaders to develop people for new work realities, driven by real labour market needs and individuals' personal aspirations. JobTech is growing rapidly with global big names customers from both private and public sectors.

About the Team

The JobTech team is an enthusiastic bunch, obsessed with solving human capital business problems in talent development, using deep technology and labour market data. We embrace empowerment and appreciate the depth of every member’s area of expertise. We are hands-on dreamers who are willing to invest in projects and people. If you think you should be part of this awesome team looking to scale faster and better, don’t be shy and let us know!

Note: This is for an immediate role (or at least within the next month). Those who are only available during Summer are welcome to apply. A level graduates are welcome to apply.

Responsibilities:

• Contribute to the development of business plans, strategies, and presentations.
• Assist in the creation and maintenance of reports, spreadsheets, and databases.
• Engage with clients to implement change management strategies and increase customer adoption.
• Provide administrative support as needed, including scheduling meetings, taking notes, and managing documentation.
• Collaborate with cross-functional teams on special projects and initiatives.

Requirements:

• Currently pursuing a degree in Business Administration, Marketing, Communications, or related field.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent organizational and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• Analytical mindset with the ability to interpret data and draw insights to drive decision-making.
• Adaptability and willingness to learn new skills and technologies.
• Previous experience in customer service, sales, or related field is a plus.

You will facilitate patients’ journey through the various service points in polyclinic by assisting with patients’ registration, appointment scheduling and rescheduling, referral, and payment. You will provide patient care services such as measurement of height, weight, and blood pressure. You will promote and educate patients of self-help services and mobile applications. You will also manage patients’ general enquiries and screen patients’ general condition. You will perform outgoing calls to patients to attend to their escalated requests. You will provide administrative support as and when required. This position is on a 5.5 days’ work week.

Job Requirements

• Polytechnic Diploma, GCE A / O / NITEC qualification.
• Experience in frontline and customer service preferred.
• Excellent interpersonal and communication skills.
• Good team player with passion for service excellence.
• Able to multi-task and work in a fast-paced and dynamic environment

Job Description

• Planning / assign manpower for the mainentance work and from project handover
• Supervising & managing of sub-contractor to carry maintenance & servicing works
• Plan and schedule Preventive Maintenance
• Perform routine check, system back-ups & restoration, trouble-shooting and upgrading/improvement of system to ensure optimal functioning of BMS/DCS/PLC/SCADA system
• Optimise BMS/Harmonas/PLC/SCADA control system to reduce overall building energy consumption
• Record servicing & maintenance data and generate service report
• Provide technical/operational guidance, engineering solution to the Maintenance Site Facility Management
• Attending customer spot call, develop close relationship & high level service to client

Requirement

• Diploma/Degree in Electrical or Mechatronics Engineering.
• Knowledge on BMS / PLC / HVAC
• Good to have basic programming experience
• PC-literate in MS Word/Excel and AutoCad
• Good interpersonal and Communication skills
• Candidates with no working experience are welcome to apply

We regret only short listed candidate will be notified.

Job Responsibilities:

• To assist engineers in job scheduling and coordinate filed service attendances locally and overseas
• Communicate with Marine- & Offshore customers and manage Engineers attendance on board Ships at Singapore Anchorage, Ports and Ship Yards.
• Maintain engineer’s service attendance schedule
• Updating and compiling of service reports, invoice preparations
• Customer & Crane Data maintenance
• Other field service-related coordination and admin duties

Requirements:

• Prior experience in a marine service environment is of advantage
• Able to multi-task and be a team player
• Excellent communication skills to liaise with customers worldwide
• Singaporeans only

Responsibilities:

A. Customer Service

1. Process Customer Orders

- Prepare sales order, purchase order and delivery order.

- Request for product samples.

2. Follow up with customer on order forecast/update delivery status

- Tracking document, sales report (CS Verification).

3. Handle customer enquiries/feedback (via email, attend to phone calls).

B. Shipping and Logistics

1. Shipping arrangements

- Prepare container cubing list.

- Liaise with forwarders for booking of continers and trucking arrangements.

- Ensure shipping documents are complete (from affiliates/working partner).

- Prepare shipping documents.

- Assist in cost control: freight rates comparison and provide monthly updates to management.

- Negotiate with forwarders to get the best rates.

2. Delivery arrangements

- Coordinate with working partners on delivery arrangements.

- Check delivery schedule to ensure delivery is on time.

- Understand transportation cost and plan schedule to maximize profit.

3. Inventory planning and forecast.

C. Sales/Accounts Support

1. Billing - prepare invoice, prepare documents for submission to Accounts Dept.

2. Prepare purchase invoice, A/P and A/R.

3. Prepare RFQ and sales quotations.

4. Prepare sales reports for sales team as needed.

5. Perform any ad-hoc duties assigned by superior/manager.

Job Requirements:

1. Autocount System: order process, accounting, inventory, generating reports such as sales report, sales by agent, monthly sales analysis and customer data history.

2. Proficient in Microsoft application.

3. Strong presentation skills and excellent communication skills in English, Chinese and Malay with both internal and external stakeholders in Southeast Asia and China.

4. Good learning agility and time management.

We are hiring service crew for our cosy neighborhood plant-based cafeteria – Soul Kind Café! At our café, we serve vegetarian and vegan Asian-fusion cuisine. We are looking for customer service-oriented individuals with the right attitude to join us!

Job Description

• Provide friendly, excellent, and professional service to our customers to ensure they have an enjoyable and pleasant experience
• Serving food and beverages to customers
• Cashiering duties including closing the register at the end of the day – filling in the closing forms and settling all modes of payment
• In charge of the daily handling of cash revenues and the float. This requires you to be detail-oriented in counting the daily sales and float, as well as being customer oriented to process various modes of payment
• Inventory management
• Always maintain cleanliness and organization of the cafeteria
• Ability to upsell and collect feedback from customers on their meal and service

Requirements

• Positive and can-do attitude
• Customer service-oriented individual
• Possess good interpersonal communication skills

Overview

This position will be responsible for customer experience and brand communication at HMGICS. Responsibilities include content development, KPI monitoring, manpower planning, event coordination, program leadership, budget management, executive reporting, and CSR drive.

Responsibilities

• Develop and refine the concept of brand communication content at HMGICS center to ensure alignment with organizational objectives and customer expectations.
• Define and monitor key performance indicators (KPIs) for the space operation, ensuring measurable success in customer experience and operational efficiency.
• Strategically plan and allocate manpower for operation across brand experience, F&B, and Test Drivers to optimize customer engagement and satisfaction.
• Coordinate and execute ad-hoc event operations for various groups including visitors, media, key opinion leaders (KOL), and VIPs, ensuring seamless experiences and brand representation.
• Lead the development and implementation of seasonal experiential programs to enhance visitor engagement and loyalty.
• Oversee marketing and promotional activities for the CX Space, including digital, offline ads, and PR management, to effectively communicate brand values and attract target audiences.
• Manage monthly and annual budgets, ensuring prudent allocation of resources and adherence to financial targets.
• Report to C-level executives in Singapore and Headquarters, providing strategic insights and updates on customer experience initiatives.
• Drive the development of local society CSR programs, fostering community engagement and corporate social responsibility.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• More than 5 years of experience in marketing or brand communications, preferably with exposure to EV-related projects.
• Strong experience in the automotive scene and space marketing.
• Proven experience in customer experience management, preferably in a hospitality or retail environment.
• Strong analytical skills with the ability to interpret data and insights to drive strategic decision-making.
• Excellent communication and interpersonal skills, with fluency in both English and Korean languages to communicate with C-level Executives and staff based in Singapore and Headquarters.
• Creative thinker with a passion for innovation and delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills with attention to detail and the ability to multitask effectively.

Job Responsibilities:

• To assist engineers in job scheduling and coordinate filed service attendances locally and overseas
• Communicate with Marine- & Offshore customers and manage Engineers attendance on board Ships at Singapore Anchorage, Ports and Ship Yards.
• Maintain engineer’s service attendance schedule
• Updating and compiling of service reports, invoice preparations
• Customer & Crane Data maintenance
• Other field service-related coordination and admin duties

Requirements:

• Prior experience in a marine service environment is of advantage
• Able to multi-task and be a team player
• Excellent communication skills to liaise with customers worldwide
• Singaporeans only

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar
• The Grand Lobby

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

1. Electrical System Maintenance:Conduct routine inspections and maintenance of electrical systems on marine vessels.
   Perform preventive maintenance to ensure the continuous and reliable operation of electrical equipment.
   
2. Troubleshooting and Diagnostics:Identify and diagnose electrical issues on ships.
   Use testing equipment and tools to locate and analyze faults in the electrical systems.
   Develop solutions to resolve electrical problems and restore functionality.
   
3. Repair and Replacement:Execute repairs on malfunctioning or damaged electrical components.
   Replace faulty electrical parts or systems as needed.
   Ensure compliance with safety regulations and industry standards during repair activities.
   
4. Installation and Upgrades:Install new electrical systems or components on marine vessels.
   Upgrade existing electrical systems to meet current regulations or improve efficiency.
   Collaborate with other engineering disciplines for integrated system installations.
   
5. Inspection and Compliance:Conduct electrical inspections to ensure compliance with industry standards and regulations.
   Document and report findings, recommending necessary repairs or upgrades to meet compliance requirements.
   
6. Testing and Commissioning:Perform testing procedures on newly installed or repaired electrical systems.
   Commission and verify the proper functioning of electrical equipment before the vessel goes into service.
   
7. Documentation and Reporting:Maintain accurate records of maintenance activities, repairs, and installations.
   Generate reports detailing the status of electrical systems, completed tasks, and recommendations for improvement.
   

1. HR Administration:

• Maintain employee records, including personal details, attendance, and leave records.
• Prepare HR-related documentation such as employment contracts, HR letters, Internal memos, etc.
• Assist in conducting employee orientation, off-boarding sessions, and communicating HR policies.
• Ensure the HRIS (Human Resource Information System) is up to date with accurate employee information.
• Generate reports and metrics from the HRIS to support decision-making processes.
• Oversee the attendance tracking system, ensuring accurate and timely recording of employee hours.
• Manage leave applications and approvals, maintaining accurate leave balances for all employees.
• Generate reports related to attendance, leaves, and overtime for management review.

2. Payroll Computation:

• Execute end-to-end payroll processing for employees, ensuring accuracy and compliance with local regulations.

3. Employee Relations:

• Act as a point of contact for employee inquiries and concerns, fostering a positive work environment.
• Assist in organizing team-building activities and employee engagement initiatives.

4. Training and Development:

• Support in organizing training programs and workshops to enhance employee skills and knowledge.

Other ad-hoc assigments.

Workshop Service Technician with experience servicing Downhole drilling tools (Jar, intensifier, Coil Tubing tools, Motor, Shock tool, agitator etc.) or hydraulic or mechanically operated equipment.

Job Responsibilities

• Fully competent in servicing hydraulic/mechanically operations tools.
• Experience with servicing NOV downhole drilling tools will be added advantage.
• Prepare tools for inspection/cleaning
• Prepare load-out tools for field
• Unload tools from field & check tool return
• Prepare service report after service or repair
• Prepare damage report
• A recognized performer who is sought out for technical expertise by peers
• Able to understand tool drawings
• Ability to take measurements with various measuring equipment
• Follow 5S implementation of workshop
• Report on weekly basis (Tools availability list) and on monthly basis
• Ad-hoc activities as assigned by the supervisor

Job Requirements

• GCE ‘O’/ ITE Certificate in Technical or Mechanical or equivalent
• Min 2 years experience in servicing Downhole tools in oil & gas industry is advantageous
• Basic English communication (verbal and writing)
• Experience with computer in MS office and email is desired (for completing service reports)
• Positive attitude, meticulous, self-driven, good interpersonal skills
• Able to work in a team

About the role:

This position is for a Customer Data Management technician who is under direct supervision. Tracks data on customer activities and assists with compiling customer service data. Applies basic skills in the execution of existing procedures

Key Responsibilities:

As a Service Coordinator, you’ll be responsible for:

• Works under direct supervision to provide assistance with customer data management activities.
• Uses computer software programs to accurately compile customer data.
• Tracks data on customer activities.
• Assists with compiling customer service data for basic business planning, sales forecasting and product quality measures.
• Assists with generating basic reports and statistics on sales.

Requirements:

We are looking for people who are meticulous in details and familiar in handling customer databases. If this is you, get in touch.

As a minimum you must have:

• Minimum Diploma holder.
• Minimum 2 years of relevant experience in managing customer database.
• Experience in SAP and Office Skills (Excel) is desired to have.

Job Highlights:

• Basic up to $3800 + AWS + VB
• Monday to Friday, Saturday (WFH)
• 9.30am to 6.00pm, 9.30am to 1.00pm
• Newton
• Logistic/ Supply Chain Company

Job Responsibilities:

• Address customer inquiries and generate quotations as needed.
• Organize and coordinate import and export logistics operations.
• Communicate with international agents to ensure compliance with shipping regulations and documentation requirements.
• Collaborate with warehouse personnel to oversee cargo handling and movement activities such as receipt and delivery.
• Manage customs procedures by providing instructions to customs brokers.
• Maintain regular communication with vendors, shippers, customers, carriers, and international agents.
• Ensure accurate documentation for billing, invoicing, and file closure post-shipment.
• Coordinate door-to-door shipments, including transhipments, for both imports and exports.
• Collaborate with project managers to plan and execute shipment strategies and address ad-hoc requirements.
• Generate airway bills and handle booking arrangements.
• Arrange transportation logistics.
• Utilize Electronic Data Interchange (EDI) systems for efficient data exchange.
• Manage Customer Carrier Notes (CCN) efficiently.

Job Requirements:

• 1 to 2 years of working experience as customer service in freight industry
• Experience in Air freight operations processes (1 years of relevant working experience)
• CargoWise Knowledge is an added advantage
• Possess valid DG Certificate is an added advantage
• Well-versed in MS Office, especially MS Excel
• Can-do attitude, driven and passionate about work
• Strong verbal and written communication skills

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Ian Gan Zhi Shen| EA Personnel No.: R21102913

Customer Service Assistant – Pandan Road – 5 day week -Singaporeans only

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers

Requirement:

· Secondary education

· Good communication skills

CUSTOMER SERVICE ASSOCIATES

Job Description:

• Receiving and entering customer's purchase orders into SAP system.
• Confirming inventory availability and delivering information to customers.
• Liaising with customers through emails on the status and progress of orders.
• Responding to customer inquiries and providing quotations on spare parts’
• Arranging shipment and process shipping documentation. Liaising with freight forwarders and customers on shipping matters.
• Liaising with banks and customers on Letter Of Credit export documentation
• Execute any other ad hoc duties and responsibilities which the Company may assign from time to time at its discretion.

Qualification:

• Diploma in Business Administration, Logistics & Supply Chain, RMIT Diploma/Degree in Logistics & Supply Chain.
• Those without the required academic qualifications but with relevant working experience will also be considered.
• 1-2 years' experience in a Customer Service function with Supply Chain literacy.
• Knowledge in import & export processes will be an advantage.
• Skills in using ERP systems. Experience in using SAP will be a plus.
• Proficiency in Microsoft Office
• Self-starter with the ability to multi-task. Good Team player.
• Sales and customer-oriented and driven with excellent communication and Interpersonal Skill.

Responsibilities:-

• Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter
• Maintain high quality of service and ensure that queries or escalations are handled professionally
• Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
• Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned

Requirements:-

• At least a tertiary education (in any discipline)
• Proficient in Microsoft Office applications
• Strong writing and analytical skills
• Service-oriented and adept at problem solving
• Have a pleasant disposition and is passionate about helping others
• Ability to work independently and capable of being an effective team player

Successful applicant will be offered a 2-year contract in the first instance.

Closing Date: 23 Mar 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.