Job description

1. handle administrative and paperwork

2. fix appointment for interview

3. followup with candidates in various locaton for documentation

4. asssist in posting in social media

5. assist in cold calling and follow up

Requirements

1. detail on paperwork

2. strong in coordination and liaising

3. able to multi-task

4. strong in handling social media

5. able to work independently

Working hours

Monday to Friday

8.30 am to 6 pm

Location : West , Nearest Mrt Clementi

Job Description

• Select pump to satisfy the customer's requirement

• Prepare bidding/tender documentation (technical proposal, quotation, etc)

• Communicate sub-vendor (motor, coupling, etc) to obtain the proposal/quotation

• Attend clarification meetings as required

• work with sales team to determine the offer

Requirements

• Degree in Mechanical or Electrical Engineering (preferred)

• Preferably 2-3 years related working experiences in Industrial field

• Team work

• Strong work ethic: Ability to work hard

• Flexible: Willing to pick up new skills and can adjust to new work environment

• Self-motivated: Working effectively with little direction and take initiative to get work done

1) Conducting routine services and machine

maintenance

2) Repair or replace machine transmissions, brakes, engines and other associated parts

3) Change engine and hydraulic oil, brake checks etc

4) Troubleshoot, repair, service and

commissioning of equipment.

* Knowledge of diesel engine components and

operational mechanisms

* Problem-solving ability

* Physically fi

Key Responsibilities

1. Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
2. Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
3. Ensures customer satisfaction with Company service and system performance.
4. Interviews, hires, and trains customer engineers as necessary to support regional business.

5. Ensures employee satisfaction through:

   - communication of business progress and all related action.

   - setting goals and controlling achievements.

   - establishing training and career development plans.

   Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

6. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

7. Achieves guaranteed up time and other parameters as sold to customers.

8. Promotes quality improvement processes to:

   - reduce cycle time

   - drive continuous improvement of technical performance 

   - empower the work force

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems 

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

· To assist in answering phone calls and emails

· To attend to customer enquiry, to provide quotation and follow up with customer on PO

· General administrative duties such as filing, data entry and sorting of documents

· To generate DO and job order to production team

· To arrange goods to be delivered to customers and ensure documents have been signed and update the system accordingly

· Other ad-hoc duties as assigned

· Able to work independently

· Able to start work immediately or within a short notice

Quick Restaurant Service Crew/ Management Trainee. Full/Part Time. 6 workdays. Up to $2,800/month.

This recruitment effort is in collaboration with e2i - Singaporeans or Permanent Residents only

Location: Orchard / West

Service Crew / Management Trainee shall
-Assist in light cooking, serve & pack food
-Assist in cash register, customer service

Candidate’s Requirement
- Comfortable working in restaurant environment
- Preferred to have Basic Food & Hygiene Certification. Candidate that does not have the certification will be sent for course.

Working Period
- 5 to 6 working days / 1 to 2 days off
- Shift schedule between 11am to 930pm

Payment
- up to $2800 per month ( Full Time )
- OT 1.5x after 44 working hours/ week
- Weekly Payment (Every following Friday/ Sunday) – Part Time

Whatsapp Grace 87952790

NATURE OF THE JOB

Principal activities of this job are analyzing customer’s problems, collecting and recording product and technical information, to summarize findings, to report product troubles as well as contractual troubles on each assignment. Further, to direct the assigned labor force, which may be Elliott's own labor, customer supplied or contracted and to ensure that equipment is built to the required standards and procedures relating to installation, commissioning, start-up, repair or maintenance work of customer's equipment.

SPECIFIC JOB RESPONSIBILITIES /COMPETENCIES

• Ensures all work is performed in a safe manner to prevent injury to personnel or equipment, i.e. ensures that safety, quality and schedule are obtained.
• Adheres to instructions and guidelines as described in the quality and HSE management systems.
• Can be asked to assist in the quotation process for minor projects.
• Handles and coordinates technical issues of a project, such as installation, commissioning, trouble shooting or maintenance.
• Schedules and allocates personnel and material to execute work scopes, plans and prepares minor projects.
• Performs safety planning and detailing on minor projects as well as the technical job preparation and planning.
• Conducts investigations of product trouble including performance problems and takes corrective action as directed by the Field Service Manager/Senior Service Engineer. May exercise independent judgment and corrective action plan depending on the nature of the trouble and availability of communication lines.
• Provides technical direction and assists Field Service personnel on other assignments as directed.
• Supervises, directs and controls customer personnel, hired labor and Service Representatives in the installation, start-up, repair or maintenance of equipment.
• Participates in the training of customer’s and own personnel.
• Issues work method statements.
• Conducts experimental programs for development of modifications to field equipment.
• Acts in Site Manager capacity while directing work on Elliott equipment as well as on non-Elliott equipment. Makes customer courtesy calls to check inventories and promote the sale of parts, inspect new shipments, and sell service in conjunction with the Service Sales Engineer.
• Keeps Field Service Manager/Support Engineers promptly and thoroughly informed on all work performed, quality, performance and equipment problems, customer’s reaction to equipment, and future sales potential.
• Keeps installation back charges from customers and/or mechanical contractors on a minimum through good judgment and prompt action.
• Responsible for contributing new ideas to improve product design and appearance, enhance company service, and eliminate troubles.
• Issues Service Reports promptly and completely noting particular instances with dates and names of persons connected with these events.
• Promotes customer good will through effective communication and cooperation with customer’s personnel.
• Assists in resolving Elliott’s liability in failure claims or checks validity of customer’s claims.

Job Responsibilities:

· Handling import, export, and local shipments

· Prepare import and export permit declarations

· Ensures Job Sheets are accurately raised and completed in accordance with customer’s import and export job orders

· Update all charges/fees incurred in delivery of services to be borne by customers in the Job Sheet for finance to bill for customers

· Handle email correspondences with customers

· Ad hoc duties as assigned

Job Requirements:

· Minimum ITE or its equivalent but not necessary.

· Proficiency in MS Office.

· Knowledge of Tradenet is an added advantage (training will be provided).

· Good written and verbal communication skills.

· Independent yet a good team player.

Additional Information:

· Location: Tuas (2-way company bus provided)

· Salary: Salary will be commensurate according to experience & qualifications

Working days: Monday to Friday (8.45 am to 5.30 pm),

Alternate Saturday, work-from-home (8.45 am to 12.45 pm)

Interested candidates, please email your resume to [email protected], stating your availability, work experience, current and expected salary.

(Only shortlisted candidates will be notified)

Responsibilities:

• Provide excellent customer service in the retail front office operations.
• Handle incoming enquiries and requests from residential customers.
• Engage in daily operations, actively contributing to problem resolution and providing customer service support.
• Explain invoices, address account-related queries, and manage retail contracts effectively.
• Able to understand and explain well on the company’s price plans and services.
• Communicate clearly and effectively with customers, ensuring a positive interaction.
• Demonstrating empathy and patience in handling customer concerns.
• Recording customer interactions and transactions accurately in the company’s system.
• Adhering to company policies, procedures, ethical standards, code of conduct, and compliance with relevant regulations and laws.
• Safeguard customer confidentiality and privacy throughout all interactions.
• Participate in system / process enhancement projects to improve overall efficiency.

Requirements:

• Preferably holding a degree or diploma.
• Some prior experience in customer service is desirable.
• Seek individuals who align with values emphasizing service excellence.
• Possess a positive and proactive working attitude.
• Demonstrate self-motivation, independence, and a proactive approach to tasks.
• Exhibits a willingness to learn and is prepared to grow with the organization.
• Demonstrates strong teamwork, with good interpersonal and communication skills.
• Exhibits an achievement-oriented and results-driven approach.
• Proficient in communication using multiple languages, including English and Mandarin. Proficiency in Malay is considered an added advantage.

Others:

• 5-day work week.
• Working Hours: Mondays to Fridays 9am to 6pm.

Interested applicants, please forward your detailed resume with enclosed photograph including your last drawn salary, expected salary and availability to [email protected]

Please indicate the position that you are applying on the subject.

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates will be notified)

By submitting your personal data and/or resume to PacificLight (“us”) or to [email protected], you shall be deemed to have given consent to us collecting, using, and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to PacificLight Group of Companies (“PacificLight”) which includes PacificLight Power Pte. Ltd and PacificLight Energy Pte. Ltd. for this purpose. Please read our privacy policy here.

Customer Service Assistant – Pandan Road – 5 day week -Singaporeans only

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers

Requirement:

· Secondary education

· Good communication skills

Dear applicants, please complete your application via the link. Thank you.

https://jobs.grundfos.com/job/Singapore-Senior-Marketing-Coordinator%2C-Commercial-Building-Service-APAC-619264/1011666301/

Your main responsibilities

• Define and agree an annual plan for marketing activities together with Regional Marketing Manager and the Senior Area Sales Manager and ensure the budget allocation.
• Owner of the execution of the local Marketing plan (not only the tasks done by you and local Marketing but also activities performed by others (Media plan, Go to Market Plan) impacting local business.
• Ensures Marketing plan follow-up is permanently updated, detect any deviation, and anticipate/solve potential issues.
• Participate actively as a trustworthy Business partner in local Sales Meetings, ensure alignment and efficient internal stakeholder management and collaboration.
• Local communication + PR (with support of Marketing team), deliver master elements ready for use via multiple marketing channels.
• Ensure the operational execution of the marketing plan.
• Analyze marketing campaign performance and ROI, leveraging data and analytics to make data-oriented decisions and continuously improve marketing strategies.
• Develop and adjust campaigns that fit in to the local market needs, including create, deliver, edit, and optimize marketing material.
• Coordinate and support the global Grundfos marketing organization regarding selected disciplines within digital marketing.
• Collaborate with cross-functional teams, including sales, product management, and Regional & global marketing services, to align marketing efforts and support regional goals.
• Other Ad-hoc tasks and projects as and when required.

Your background:

We imagine that you have:

• Most likely to have 3 to 5 years of relevant work experience
• Expert communicator both verbally and written in English
• Experience from working with an international company with multiple stakeholders.
• Proficient both in online & offline Marketing
• Experience from working with digital marketing tools.
• Good analytical and project management skills
• Ability to work collaboratively.

Job Responsibilities:

1. Warehouse operation management

· To manage inbound and outbound cargos and operation activities.

· To be responsible for maintaining acceptable and accurate inventory levels.

· To communicate and coordinate with warehouse operation team according to customer requirements.

· Handle Transportation arrangement and co-ordinations.

2. Team management

· Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report.

· Work on monthly billing report for transportation and warehouse customers and do system invoicing.

· Communication with customer to receive orders and enhance customer satisfaction.

· Willing to take challenges and work offsite for different projects in the future.

3. Quality control and continuous improvement

· To assist with warehouse team leader/Manager for quality control and continuous improvement.

· To propose to warehouse team leader on continuous improvement schemes.

· To conduct the cost saving within the team.

· Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record.

· Monitoring products inventory and make sure the accuracy between physical stocks and system quantity.

Job Requirements:

· Diploma in Logistic Management / Supply Chain / Business Management.

· Minimum 2 years’ experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

· Possess good communication skills with both internal and external customers.

· Good team player, can do attitude and willingness to learn.

· Positive attitude and must be able to handle sudden change and work in a fast paced environment.

· Result-oriented problem-solving capabilities and on-time task management.

· High attention to detail who is meticulous and efficient.

· Proficient in computer skills ie. MS Office, Excel, Lotus Notes.

Job Highlights:

Stable and friendly working environment.

Various Bonus.

Provide opportunities for career advancement within Co.

Work and life balance.

Job Description & Requirements:

Due to an increase in our service activities in our service department, we are looking for a qualified Engineers in the feild of automation or Instrumentation for marine vessels.

1. Experience in shipyard and marine vessels.

2. Experience in servicing of vessel automation systems.

E.g. Tank gauging, gauges, transmitters, valve positioner, etc.

3. Ability to work both independently and as part of team.

4. Able to travel to regional countries.
5. Good communication skills.

6. Class 3 driving licence (prefer).

Description

We are an established food(catering) , seafood processing and distribution company. We are looking

for an experienced candidate to fill this position. This job entails the following requirements:-

1. Handles prospects enquiry on product, events and services.

2. Prepares proposals and quotations for all enquiries.

3. Budget, plan and allocate respective resources to meet client demand and updates systems.

4. Assist in event logistic and personnel planning.

5. issues all documents for downstream department for action and follow up.

Requirement :-

1. Two or more years of experience in food related environment.

2. Diploma or degree in business, mass comm , food science, nutrition.

3. Flexible working hours and work days.

4. After jon confirmation can have WFH hybrid work arrangement.

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We currently offer the following position in our office in Singapore which will be hybrid.

Service Support Administrator

Your Responsibilities

Overview

The incoming Service Support Specialist is responsible to drive the SEA service administration and backend operation forward through DBS approach, meeting operation metrics, ensuring resources optimization and timely reporting. He/She has overall accountability to build a robust service support standard work, collaborate with sales operation to drive growth, effective management of dealers‘ service teams, as well as radically increase in customer satisfaction.

• Responsible for service contract management in new contract creation, contract renewal and contract termination.
• Responsible for timely service billing.
• Responsible for service warranty and service repair in processing of service order, coordination of shipment and arrangement of loaner if necessary.
• Responsible for service call management and PM scheduling.
• Document backend service processes.
• Service support on service enquires, service quotation, service inventory management and invoices preparation.
• Drive annual review of service pricing
• Perform customer and service data analysis
• Champion for SAP and SFDC

Key Deliverables

• To process all warranty claims and perform service billing timely
• To handle customer request and quote service quotation timely
• To prepare and submit monthly service performance and growth report
• To work with team, peers, stakeholders to drive customer satisfaction and operational targets
• Deployment of standard work (SW) and daily management (DM)
• To meet all service metrics:Revenue and orders
  Utilization and productivity
  Total Time to Repair (TTR) and First Time Fix rate (FTF)
  Inventory ITO and management of warranty cost impact
  Customer Satisfaction (NES/NPS)
  

Your Profile

• 2 years of service management experience in aftersales service delivery function, preferably in a sales & service organization, especially in medical device, life science instrument, and healthcare equipment industry.
• A good team player with excellent communication and interpersonal skills.
• ERP knowledge, preferably SAP and SFDC is a plus
• Possess business management, marketing, technical degree or equivalent

What We Offer

• Equal pay is a given for us.
• Learn all there is about Kaizen, PSP's and Muda as part of our Danaher Business System (DBS) trainings - if you believe in continuous improvement like us
• We have no room for prejudices and stereotypes. We promote equal opportunities, diversity and inclusion.
• We offer a balance between support and autonomy to achieve your own goals in an international environment.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

Get More Insight

Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

Are you interested to discover new opportunities in an innovative, team-oriented environment?

Do apply online - we are looking forward to your application!

Job Info:

• Salary: Basic up to $3000 + AWS&VB
• Working Hour: 8am to 6pm, inclusive of 1 weekend 44 hours a week
• Location: Whitley Road

Job Scope:

• Scheduling and confirming of referral appointments for our specialists from various departments
• Managing service specific cancellation lists
• Manages any doctor reschedules due to urgent/ad-hoc surgeries and blocks schedule as needed
• Manage appointment fit in requests
• Communicating concerns and feedbacks from clients to our various specialists and department veterinarians
• Confirming diagnostic appointments for surgeries, CT and MRI scans with clients and communicating appointment instructions
• Reviewing of referral forms and medical histories received from the referring clinics
• Ensure all relevant medical histories (including x-rays, ultrasound scan reports, blood tests, etc) are received and in order prior to confirming the appointment with the client
• Obtain any other required information from referring clinics as requested by our specialist prior to the consult appointment date
• Ensure referral booking protocols are followed for each department
• Update and maintain a database of primary care practitioners/ general vet clinics and veterinarians in Singapore

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

• Ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues

• Assist Customer Service Officer / Manager / Management with any special projects assigned and provide backup to other CS team when necessary

• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate

• Pursuing revenue generating activities with existing and new accounts

• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements guidelines, policies, and procedures

• Work with customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with company guidelines

• Drive continuous improvement initiatives that will deliver sustainable improvements in service delivery

• Ensure shipping activities are monitored to ensure smooth deliveries to customers

• Ensure all order and billing are complete on schedule

• Ensure with the team that customer payments are up-to date

• Other ad-hoc duties assigned by Management

The duties and responsibilities are not only restricted to the above mentioned. The company reserves the right to add or amend the duties and responsibilities to you when it is deemed necessary.

Upon accepting the post the company expects you to discharge your duties to the best of your ability in a responsible manner befitting your position, bearing in mind that there should be co-operation and consideration for your fellow workers to achieve results and productivity.

RESPONSIBILITIES

• Install, maintain and repair machinery, equipment, pipe and electrical systems in commercial or industrial establishments.
• Carry out inspections and tests on machinery and equipment.
• General servicing of machines or equipment to detect malfunction and discuss machine operation variations with supervisors or other maintenance workers to diagnose problem or repair machine.
• Dismantle/repair defective machines and equipment and installs new or repaired parts.
• Clean and lubricate shafts, bearings, gears, and other parts of machinery.
• Install and repair electrical apparatus, such as transformers and wiring, and electrical and electronic components of machinery and equipment.
• Inspect/check of lay out, assembles, installs, and maintains pipe systems and related hydraulic and pneumatic equipment, and repairs and replaces gauges, valves, pressure regulators, and related equipment.
• Install, program, or repair automated machinery and equipment such as programmable controllers.
• General report writing for internal and external customers.

REQUIREMENTS

• Minimum Diploma in Electrical/Mechanical Engineering or equivalent.
• Min 2 years’ experience in service, installation, site commissioning related.
• Knowledge of compressed air systems is an advantage.
• Dynamic and able to adapt in a fast-paced environment.
• Team player as well as the ability to work independently.
• Valid Class 3 Driving License.

• Lead, mentor, and coach a team of customer service representatives to provide excellent service to co-living residents.
• Conduct regular training sessions to enhance the team's skills and knowledge.
• Develop strategies to enhance resident engagement and satisfaction.
• Implement initiatives to foster a sense of community within co-living spaces.
• Address resident concerns and issues promptly and effectively.
• Collaborate with relevant departments to resolve maintenance, billing, and other resident-related issues.
• Establish clear communication channels with residents to keep them informed of relevant updates and events.
• Act as a liaison between residents and internal teams to ensure smooth communication.
• Implement and monitor service quality standards to ensure a consistently high level of customer satisfaction.
• Work with other departments to streamline operational processes and enhance the resident experience.
• Prepare and present regular reports on customer service performance.

Qualifications:

• Bachelor's degree in Business, Hospitality, or a related field.
• Minimum 3 years of Proven experience in customer service management
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving ability and a customer-centric mindset.

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

Service Engineer / Technician (5 Day / West)

Job Type: Full-time

· Travel opportunity

· Training provided

· 5 days work week

Responsibilities

· Have a passion to carry out trouble-shooting and maintenance works

· Willing to do hands-on work

· Willing to do brazing work

· Loves the satisfaction after solving difficult machines.

· Other adhoc duties

Requirements

· Candidate must possess at least Secondary School/"O" Level, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Industrial), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.

· Required language(s): English

· Required Skill(s): Aircon, Refrigeration, Chiller, Mechanical, Vacuum Pumps, Water Pumps, Scrubbers.

· At least 1 year of hands-on experience in trouble-shooting & service-repair of refrigeration systems or chillers

· Able to travel on short notice

· Possess valid driving license (optional)

· Only Singaporean/SPR/Malaysian may apply.

Interested candidates who wish to apply for the advertised position, please send your resume to us via ' APPLY NOW '. We regret only shortlisted candidates will be notified.

Email ([email protected])

Partner with the best

This role encompasses a wide range of responsibilities aimed at maintaining financial integrity, optimizing revenue, and supporting efficient operational workflows.

As a Service Analyst, you will be responsible for:

• Providing reports and analysis on sales margin and changes in project schedule and conducting review updates on revenue
• Addressing customer invoice issues and disputes, ensuring timely resolution and payment
• Collaborating on local administrative tasks, such as past-due invoice follow-up, customer training, shipping, customs clearance, and document collection.
• Creating necessary workflows to streamline operations
• Handling other ad-hoc assignments as required

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's from an accredited academic institution
• Have knowledge in SAP and Microsoft Office
• Have accounting and project management background

Job Descrition

• Perform Level 1 and Level 2 IT support to users in Singapore and Asia Pacific.
• Proactively ensure high value customer service by providing customers with specific delivery times for IT solutions and clear communications, limiting the use of technology terms when not needed.
• Handle users’ requests for install/move/add/change of PC hardware and software.
• IT Asset Management - Perform asset (hardware and software) inventory, tracking and equipment retirement.
• Support the GLOBAL IT Technology refresh projects.
• Monitor and report local inventory.
• Identify and report incidents trends.
• Document processes and work instructions.
• Involve in RFQ activities for IT hardware and software.

Requirement

• At least Diploma in Electronics, Mechanical or Computer Engineering from a local polytechnic.
• At least 2 years working experience in an IT support environment with knowledge on Service Delivery operations and support including incident management in a regional environment.
• Experienced working in a regional environment for a MNC.
• Assist in compiling and analyzing statistical data and trends.
• Excellent Communication skills (both written and verbal), with the ability to interact effectively with others.
• Demonstrated analytic and problem solving skills
• Ability to meet deadlines and manage priorities.
• Technical knowledge of O365 , Microsoft Windows 7 & 10, Office Productivity Suite, Cisco VOIP Phones, Active Directory, PC imaging, Bitlocker .
• Good Knowledge with Symantec Endpoint Protection, PGP, Symantec VIP, Juniper VPN, label printers and barcode scanners.
• Perform other duties as assigned.
• Able to multi-task, is resourceful and keen to learn.
• Strong Customer Service delivery attitude

As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support.

Job Description(s):

• Answers customer inquiries via phone, WhatsApp, email, and/or in-person
• Performs call and email follow up with customers.
• Generate sales leads with selling products and promoting services
• Identify and assess customers’ needs to achieve satisfaction
• Develops a rapport with customers
• Attends monthly staff meetings
• Makes recommendations to management to improve customer experience
• Assist with placement of orders, renewals, refunds, or claims
• Go the extra mile to engage or service existing customers

Job Requirement(s):

• Min. GCE O level, A level, Diploma holder in any field or other equivalent qualifications
• Entry candidate with the right skillsets and attitude are welcome to apply
• Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
• Possess relevant experience in call center or customer service environment preferred
• Know how to genuinely have fun in an environment charged with people energy
• 5.5-days work week

Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.